I couldn't be more pleased! Outstanding service and top quality work
Great experience all the way around. Thank you and a special thanks to Nolan!
Everyone I worked with made the process easy to deal with, and were very kind. Also, the repair looks incredible!
I have a broken light that wasn't broken before and they didn't replace the moulding like they should have. There are still scratches on the moulding from the car accident. The rep who helped me was fighting me on replacing those two things to the point where I felt super uncomfortable and left very unsatisfied. Will never bring my car here again and wish I had gone to unique autobody like my agent advised me to.
Great staff and excellent repairs. Will definitely refer friends!
I'm very pleased at how you fixed my car. Thank you very much.
The process was excellent from start to finish.
Vehicle Make : Mitsubishi
Everyone was very professional and friendly. I will tell anybody who asks where to get repair work done about my experience there.
Very professional and friendly staff. Would recommend
I have been impressed with the staff. I am very happy with how my car turned out.
I do not have any complaints
I'm a returning customer. I have had three repairs performed in your shop. Rick Hardin customer service manager takes time to listen to my needs. Ensures the work is performed properly and communicates throughout the process. A service. Thank you again!
Unbelievably wonderful concept for service. Nolan Barney is outstanding in his job. He should be used to train others Nationwide.
We worked with Rick Hardin - he was terrific to work with! Very detailed in explaining estimates, work in progress and final product. Very nice and honest guy. Jamie was a wonderful front office person, she went above and beyond in a busy time to help me get my car in when it was not safely drivable and get me hooked up with Enterprise for a rental car. I appreciate the great work everyone did at Abra Salt Lake - our 6 yr old van looks amazing! Thanks again Rick and team!
Almost too nice. Not used to that kind of attention given a customer.
Thank you for always doing a professional job. Very satisfied
I always felt like I knew what was going on with my car. I didn't have to call once. It looks good. Thanks!
There are still 2 flaws on the rear end that were not there prior to the accident. It appears as though rather than replace the piece they just tried to use the existing piece and didn't realize it was damaged
Thank you for doing such a great job. Rick, you went way beyond my expectations.
Excellent service. Very helpful and extremely fast time to completion.
FfFriendly and professional and fast.
Always informative and does a fantastic job in a timely manner
They were quick and we loved the service!
Everyone was very friendly, helpful and kept me informed. Thanks
Rick was great. Thanks for the help!
Staff was a great help during the fix and always kept me upgraded. The fix looks amazing and the workers did a great job. Everything was excellent! Thank you for your help.
Great service. My car was returned in good condition & very clean!
Nolan did a great job. Definitely wouldn't mind working with him again.
Good job. Very fast friendly service. You made my first car accident experience as good as possible
I think you guys did and amazing job. Especially Amy with all the updates. You guys will be my first choice from here on out.
Very organized and professional. They went beyond what was expected. They kept me well informed of everything that was being done daily. Great customer service. I was also impressed that the inside of my truck was detailed which was beyond what needed to be done.
They were so easy to work with period kept me informed all along the way. Would easily go back there and work with them again.
Thank you for getting my truck back to me so quickly. The work done was wonderful.
Everything was great save one small thing: the car was marked as fixed a day earlier than it was while waiting for a part. This caused a loss of time in coming down to pick it up when it wasn't complete. Best guess was overly zealous attempt to improve a KPI metric by someone. Doing so wasted time for me, and threw off internal metrics (if they're tracked). Please be more careful in the future; KPIs don't mean anything if they don't measure accurately
I was very pleased with my experience! I will definitely recommend Anna to all my friends.
ABRA was exceptionally easy to work with, employees are personable and take extra time to update you with progress. I am exceptionally pleased with the service, and the car looks excellent.
I was really happy that my car was fixed so much faster than they thought.
I liked having the daily updates on my car. The whole experience was easy and ran smoothly. Thanks.
The work looks great, I can't even tell anything happened to my car. Rick was great at letting me know exactly what the process was when I dropped my car off and kept me updated while my car was being fixed. This was the first time I've ever had to take my car in for damage repair and the first time dealing with an insurance claim, so I really appreciate rick being so thorough and patient when explaining the process to me. Would definitely recommend this shop to others!
Very good customer service and kept in the loop the entire repair time. Very friendly and supportive staff throughout entire proces.
There was a 15-20 minute wait at first but the car is looking right. Thanks.
Staford is such a nice person and not at all intimidating, which is important to me, as a single woman. Auto shops can be a tough place for women, but he made me feel at ease leaving my car there. Also, the people at the front desk are extremely nice and helpful, too.
Nolan was incredibly responsive. I needed extra repairs on top of my insurance and he was very good in getting information to me.
Great staff member
I appreciated the daily updates. They were great to keep me informed.
Kept us informed. Finished when said it would be. Even put on an extra part that we supplied Thank you
Everything from the time I walked in the receptionist to staff was wonderfull all the text messages to phone calls they promised a date and delivered I will absolutely be returning if I ever need body or glass work
Great customer service for sure, the paint color was spot on with matching the existing paint.
The repairs done on the rear end of my vehicle went fantastic. My vehicle looks brand new, they even detailed the vehicle inside and out. Not only did they do a wonderful job on the repairs, but all of the staff treated my great, like I was a friend. They even called me with updates on the status of the repairs and finished ahead of schedule. Great Job!
I've only had my truck back for a couple hours but I felt like everyone really cared about my satisfaction and took it upon themselves to take care of me.
the whole crew was very friendly and professional. I just love Rick. they did a great job on my car as always. I will recommend Abra auto to everyone. thank you.
I can see now why my coworker so heartily recommended ABRA! Thanks so much for doing such excellent work on such a tight schedule. The staff was very warm and friendly and made me feel like my car was in the right hands, with people who would treat it well. I never had to worry about my car or the rental or anything, you guys took care of it. When I got my car back, I was delighted to find it had been treated with care and even cleaned out. I have yet to experience this level of service at any other body shop. Like my coworker, I will happily recommend you folks to anyone who will listen.
Very friendly staff!! Kept me posted on on everything and offered me a Bad **** truck!! Haha Got my baby back and she was clean!! I can tell she was taken care of!! Thank you so much!!
Passenger door seal was replaced when promised and work was done quickly. Nolan is great!
Abra was very professional, Amy was super nice and helped us with everything we needed. Thank you for everything.
The repair took far longer than anticipated yet the communication throughout the process was highly consistent.
I appreciated greatly that they kept me informed as the repair progressed. Although the repair took longer than initially anticipated, Rick made sure I was never in the dark about what was happening.
Mark and Rick provided excellent service
Excellent service! I'm very impressed with how professional they were with me till the very end. I'm also very glad that they constantly kept me updated on my car. And thank you very much Nolan!
Excellent service and support. Car looks great and I was kept well informed.
My car went in on a Monday and came back out on Friday. During the whole process I was updated via e-mail and phone call about the progrsss of my car. It was so great
Huge Thank You(s) to Everyone at ABRA for making an unpleasant experience more pleasant. I had the pleasure of working with Amy J., & Jaime mostly, great ladies, always helpful! My car looks good as new!
-First Time Customer/Laura S.
Very pleased and 100% satisfied with all that was done to fix my truck they went over and beyond the call of duty. Thank you Maria Tapia
I am impressed with the service of Rick. He was very nice to work with and followed up when he said he would.
Kept me updated, got everything done quickly. I really enjoyed working with Abra autobody.
Great people and great service
Professional all the way. Start to finish..Especially mgr. Staff. Real pro...
Looks great! Great communication through out the process. Thanks!
Nolan was great!! Very pleased with how he kept me updated!!
Fast and efficient. Very good service. Nolan was great.
First, the process was seamless. I had information about repairs, insurance coverage, and a rental car at one location. Abra explained the work they thought the vehicle required in site when I dropped it off. They clarified it in a phone call after they disassembled the damaged parts. The estimated time Thor repair they provided was just one day longer than it actually took. I was informed daily of the progress and am very happy with the results. It looked like a brand new car when I picked it up. Also, everyone was very friendly even though it's stressful to have been in an accident and be without a car. I really appreciate the awesome service!
Amazing AMAZING customer service! And great body and glass work as well. Thanks for getting my Subaru back to his old self!
Everyone associated with Abra was courteous and very helpful,especially Rick. He kept me informed on the progress made during the repair process.
Quick and easy. Thank you.
Thanks guys! Great service!
Truck looks incredible inside & out.
We appreciate the speed of their work and how they kept us informed of their progress.
Vehicle Make : Volkswagen
Thank you for cleaning thw inside and outsiDE of my car. It wasn't a necessary part of the repair but it sure was nice to get a clean car back.
Rick Hardin and all the other staff were so friendly and helpful! This was my first accident in 23 years of driving and I was stressed!! They made me feel relaxed and confident that everything would be handled... and it was! My car is beautiful and I'm beyond pleased with the repairs! 5 stars :-)
My car looks like it did coming off the showroom floor, it's perfect.
Nolan was great and kept me up to date! Thanks
Rick answered all my questions he kept me updated on the service being given to my car and he went beyond the mark and providing good customer service .
Thank you to all who had hand in fix our car
We are truly greatful
May you all have a happy holiday season
As far as I can tell the body work done on my car is excellent .. thanks .
Helpful office staff, excellent repair,& extremly professional. Thank you!!!
Great job! Super to work with - very efficient always kept me in the loop with what was going on, had a rental car desk at the company,etc overall a terrific experience!!!
My car looks great. ABRA is very efficient & we always knew exactly what was going on.
We have always been happy with our service at ABRA.
Thanks so much !!!
The outside looks great, the vehicle was cleaned out, and Rick was very informative about what needed to take place.
Thank you so much for your great customer service! It was a pleasure working with you From the receptionist, to the estimator, to all of the behind the scene specialists that worked on the vehicle. Thank you for leaving my car as new as it was before the accident. You are all have a Merry Christmas! I will recommend anyone that may need your services.
Great job , very professional
Nolan as great at updating me and everybody was very friendly.
Everyone was super helpful through the process and Nolan did a great job keeping me update the whole time! Thanks!
please tell your team that I was very happy and satisfied with you updating me every day and doing my repairs in such a quick manner if I have a problem in the future you will be the company that I contactthank you very much
Awesome experience, those folks are pros and my truck looks great.
Fast and super friendly and accommodating
It has been a long time I have dealt with a body shop. I can also tell I have a body shop that I fully intended to use.
The process at Abra was pretty amazing, from the drop off, Geico in house and Enterprise as well it could not have been more simple. Great updates, I knew what was happening and the process came in under the projected time.
Thanks for the great service!
Very great people who did an amazing job on my car. Even got it a day earlier than expected. Rick and Staf were just terrific. I will recommend ABRA to others.
Great communication on progress! Our contact was Rick Hardin. He was very professional, knowledgeable and a great asset to the company. The entire ABRA experience was a "10".
Everyone at ABRA was exceptionally nice and so very kind and helpful! I especially want to thank Nolan, he always went the extra mile!
It took time and had a few issues with getting in the right parts, but I am completely happy with the way it looks.
Very pleased with the communication and friendliness of the staff!
I love your Shop. This is the second time I brought my Car in to you to be repaired, and the quality of your Service is unbeatable. I love Jamie, your front desk girl. She could not do enough to be sweet, helpful, and empathetic. And I love the daily e-mail updates! How comforting! I have to put a Special word in for Nolan. He is so Professional and gives the highest quality service. My Car is beautiful, looks like new, and drives like a dream. Thank you so much.
I like how they kept me updated with my car and car looks good
I was mostly satisfied. The only real problem was that it took so much longer to complete than expected. I realize this was probably because the damage was more extensive than originally thought, but it was kind of frustrating to keep having the estimate of completion date pushed back. Aside from that, the work appears to be quality so far.
Accommodating, thorough, flexible and professional. Amy made it beyond an easy experience. Thanks, Maggie Elkins
Abra was great! They kept me updated about the progress with my car repair and had it complete way faster than I had expected! I will absolutely choose Abra if I have more car repairs in the future!
Amy, Josh, and Nolan were awesome..!!
I was absolutely satisfied with my experience with Abra. My neighbor across the street from me, name D.J, or Dennis Pierno works there and did the work on my van. That is why I specified to the insurance company that that was where I wanted it taken. Plus I had had my truck fixed there a couple of years ago. TKS.
I was very impressed with how helpful and courteous the staff was. Nolan was great at keeping informed with the progress. I will definitely recommend ABRA!
Staford and his staff were excellent! Keep me updated through the whole process. Would definitely use ABRA again and refer to friends/family!
They were very helpful and efficient, at the 1095 South 300 West location in Salt Lake City. Would definitely recommend them to my friends.
Above & beyond service: updates, cleaning the interior, good looking repairs. Front desk individuals could use a bit more training: how to solve caller problems or at least refer them immediately to one who could solve; they just responded that they did not know. Ease of access to insurer & vehicle rental was very convenient; very little time spent in office.
Surprising nice place with great people. The service was effecient with daily text mesg keeping me informed about progress. Can't believe it is same car. Body work perfect. They detailed the whole car such spectacular job of cleaning, polishing. Unbelievable, what luck to have chosen them from the State Farm list. Thanks
Amazing job! Great communication!
Thank you for your care. Special thanks to Amy.
Outright amazing service, thank you.
My car looks like brand new. The repair was great. But the surprise was seeing how clean my Jeep was inside and out. I have been telling all of my friends of the great service. Nathan kept me informed with updates. Everyone was professional.
Best experience I have ever had with car repair. Helpful, kind, and efficient people at every stage of the process. 100% the best experience hands down. Thank you!
I appreciated how much the technician called me to let me know the status of my truck. My truck also came back much cleaner than it went in. Great service!
I really like the customer service. Also the repairs were done very very quickly and to a very high standard. Thank you.
Everything was easy and professional. Thank you.
JR Sanchez, Rick and Shannon Ellis are amazing. I couldn't have asked for a better job on my car or xcustomer service.
Rick took care of everything it was a good experience, thank you
I've never had such excellent customer service before. Nolan called or texted daily to let me know how repairs were going. Fantastic.
They did a great job on my car and also did a good job at keeping me updated thoughtout the process.
I wish that every business I had to do business with where as efficient as you people.Thank you for your great work! Charles B
Abra made the process of getting my car repaired effortless. Even going as far as dropping it off at my work when the repairs were completed.
Rick was very professional and covered everything I needed to know. The work on my truck was like new. I would refer anyone to Abra and Rick, his knowledge was comforting to know my truck was in good hands. Thanks Abra.
Outstanding work! I also asked if a corner of my bumper could be sanded and painted also (I would pay), but Josh said they went ahead and took care of it on them. The work was outstanding, the bumper looks flawless and my muffler and tail pipe are back in position and sprayed with a rust protectant. Out of a scale of ****-10 I would give you a 15!
Everybody at Abra was so amazing. Everybody I talked to and worked with were so nice and they took the time to explain the process and made sure I understood everything. Nolan was great! I appreciated that he called and texted me to keep me up to date on the process of the repairs. I always new what the status was thanks to Nolan. I was worried about how the process would be but thanks to you all for making this a smooth experience. Also please thank the workers that fixed my truck. They did an amazing job!
You guys went above and beyond cleaning my car and great service
Great customer experience from beginning to end.
I like the service and the repairs but my Garmin GPS is missing
Amy was friendly and kept in contact throughout the whole process. My car looks great!
I appreciated the periodic updates on the progress of the work. All associates were very friendly & caring but very professional.
Great and speedy service.
It went faster than I thought
Rick Hardin and his team did an amazing job! The repair to my truck was done in the time frame allotted and it turned out flawless. Communication from start to finish was on point. They went the extra mile to make sure I was done for my long drive home. I would definitely recommend Abra auto body to my friends. I would not hesitate to return to Abra auto body if I ever find myself in need of a body shop.
Friendly staff and courteous communication at all stages of the repair.
You're company is awesome. The follow up, etc was seamless and car rental as well. Thanks
Nolan was awesome to work with. He was very personable and explained the process clearly.
The entire staff at this location were friendly and always available to answer questions.
Vehicle Make : Volkswagen
I was kept very up to date via texts, email images, and phone calls. I was very pleased with the process and result;y expectations were exceeded. Very professional and customer-based. My car was even vacuumed and washed. I look forward to recommending Abra to friends and family.
You backed my van into something. I didn't notice until I left. I'm very disappointed. It will require repaint. Again.
Little things matter and you never get to meet most of the people you serve but you feel the thanks in your heart when you do your best. Thank you all. Bill and Susan Bergener
Great exp. Beginning to end
Nolan did a great job keeping me updated and evwrything looks great. they even washed my car! It hadnt been washed in a long time, so I appreciate them doing that. Thanks for the awesome service. I will definitely recommend you guys to friends and family.
My experience with Abra was phenomenal. Throughout the entire process I was being updated on the status of my vehicle & had all the details explained thoroughly about the work that was done.
I was very happy and thanks you so much . you're the best
Even though it to a little while they did an excellent job! I'd recommend them anyday!
Excellent work and friendly competent staff. They went above and beyond!
Rock was great about communicating with me every step of the way! Very friendly and great to work with. Abra even offered to pay to have the rest of my windows re-tinted when the new window didn't match the old ones. I will definitely cone back as well as refer people to Abra!
Rick, took good care of my car and kept me informed throughout the repair process.
Rick was great to work with. Everything was done exactly when I was told and the service was exceptional.
I was very impressed with the whole team. I had heard of Kevin's expertise in body work and he did a great job. They kept me informed of the progress everyday and even cleaned the entire car before it was returned to me. The job was completed ahead of schedule, I would highly recommend them to others! Thank you for a job well done!
Keep up the great work, i appreciate you all fixing my car
I was treated with professional courtesy, kept updated regularly with progress of my car repair, car repair looks great, thanks!
Great service always interested on what could be done for me to make the wait less boring.
When I came to pick up my car and drop off the rental car, I forgot to leave the rental car keys with you. I discovered it after you had closed.I returned to your store and found the rental car in the parking lot unlocked. I locked it and put the keys in your key drop box. It didn't seem very deep and the hole was pretty large. This made me nervous so I put my hand in to see if I could retrieve the key and I could. I put in it one of the paper envelopes and was still able to pull it out. I was not comfortable at all leaving the key so I took it to Enterprise and left it in their box which was totally secure.
Great updates throughout. The team was very friendly.
Vehicle Make : Volkswagen
I really appreciate the timely manner my vehicle was fixed!
Turnaround was faster than estimate. Extra effort to touch up a few scratches. Thank you for the extra effort! Well done!
Very happy with the experience
Vehicle Make : Volkswagen
Done quickly. Very professional. And they cleaned and washed the car! Also, the shuttle service was nice. Would totally recommend Abra.
Unfortunately my car has been there a lot lately but I have been completely satisfied with their work. Their professionalism is second to none and I would recommend them repeatedly.
Awesome job! Quality work and hassle free.
They have great customer service. They set reasonable expectations for my car repair and exceeded those expectations
2nd time I have needed your services. I am very happy with your work
Thank yoy for doing a great job!
Excellent customer service. The employees awere nice and knowledgeable.A wonderful experience. Thanks Abra!
Dylan Proctor was the most professional, informative, and curtious body repair rep that I've ever met. Communication was constant and even sent pictures so I wouldn't worry. Price was very competitive! If there is a bonus system fpe their employees, Dylan should get a huge one. I have some other repairs I need to have done and will make sure to bring my vehicle back. Have a customer for life!
Quick service and professional work
I am moving to another state and was concerned with getting my truck returned in time. After speaking with the staff, my truck got repaired in a timely manner and made my move less stressful.
An excellent and professionally executed performance. Well done Abra!
Everyone there was great and they did a great job with my car. A very positive experience. Special thanks to Rivk Hardin.
ABRA did a great job for me. I didn't even know that ABRA existed. I would trust them to do more auto body work for me in the future.
Repair was completed in a very timely manner and looks well done. Daily text updates were appreciated.
Efficient, helpful, and the car looks beautiful.
It was helpful to be updated about the services that were goibg to be provided, as they were and kept up to speed on the activities. It was efficient, timely and I was spoken to with respect and told all aspects of what i needed to know. Thank you to the team of experts who handled my service.
Great representative, fantastic service, excellent craftsmanship with the repair. All around great experience. Thanks