Great service, great work!
Adam was so nice and helpful, and never talked down to me which I really appreciated. The process was way faster and smoother than I expected! Thank you!
You guys always do a great job. Thanks!!
My expectations of how a company should interact wih their customer is well beyond imaginable. From beginning to end,I received top notch, 4 star service.
I wasn't contacted when there was an estimate on the damage of my car, I had to call and find out after they had already started repairs on my car. There was a delay in when the work on my car could be started because I wasn't informed of the paperwork I was required to sign or my option to scan/email the papers in. I also received inconsistent calls and texts about when my car would be completed. The repairs took much longer than they should have.
Did a great job. I like working with abra they are nice people
Very professional. Liked having one person to deal with. Still hope not to be back
Thank you so much! My car looks like new!!
Great work ..... great staff .....thanks
I want to compliment Adam on providing great customer service over the phone and in person. Because of his customer service I will return in the future if I have other auto body repair needs.
Thank you for rectifying the situation.
I felt so valued and like my business was appreciated. Seriously loved the service!
Thank you for taking care of our vehicles. We were kept in the loop from start to finish via texts and phone calls. There were no hassles or issues with the quality of work performed on our vehicles. We are grateful for Steve Shuman and his team. Thank you
The Graybill Family
Thanks for the great experience! Neely was very helpful and she deserves a raise!
Great work and excellent customer service!
Vehicle Make : Volkswagen
Yes I think God for your company I thank God because your mechanic fix my car like he was never was hit before that car looks like a brand new car and I think you very much and I'm passing the word to everyone at the Va hospital to bring the car Abra,ya the best God Bless.
All of the staff are very nice and helpful. I llove how I was always kept updated on the progress of my car. I will definitely use Abra again. Thanks !!
The car looked fabulous. The work is superb. Your staff went above and beyond to take care of me, and I appreciate it so much. Kudos to Cassie and her kindness!
Great job and on time! Thank you!
Thanks for getting it done and taken care of for me. The staff I talked with were very kind and helpful.
I left very impressed, and appreciative of the fast service.
Love the work you do, been with you for more then a decade :)
It was a very easy and professional experience!
Everything was perfect. Thanks
Keep customers updated about their vehicle.
Professional and friendly
Great work my car looks perfect and thanks for cleaning it as well I will always bring my car to your business in the future .
Fast and friendly service. The receptionist was extra friendly and courteous. She took the time to explain the warranty. Thank you for making me feel so cared for.
Truck looks great awesome job thank you
Great service, cleaned my car...looked almost detailed. Was pleasantly surprised. Will recommend to any one who.needs body work.
Everything was perfect. Very accurate information
Very impressed with the entire transaction starting with the initial greeting thru the going over of the final review. The regular contact by your customer service manager (NZ) made me feel things were under control. And of course the finished product showed the high quality of your work.
Abra has done my auto body repairs several times. A new feature was the updates via text. It was great to know the progress in real-time. It allowed me to easily arrange my schedule ahead of time for pickup when my vehicle was ready. Thanks for another job well done!!
Neely did a great job keeping us informed during the repair process.
The truck looks great! The team kept me informed through the whole process and promptly answered any questions I had. I would definitely bring my car back again and recommend your services to friends and family.
My car turned out better than I could've expected. I was also amazed at how quickly it was done. Every staff member I interacted with was very pleasant and accommodating. Thank you to everyone involved for a job very well done. I would definitely be a repeat customer if the need arises.
I had the best experience at ABRA in Murray. I felt comfortable the moment I stepped in! Cassie did an excellent job at keeping me updated with the status of my car. The customer service alone exceeded my expectations. Thank you!
It was great, my car looks great and is in just as good condition as it was when I bought it from the dealership, if not a little bit better. Cassie was wonderful to work with and took good care of me and th car. Thank you so much!
I'm very happy. Thank you!
My vehicle looks GREAT!!! Everyone at Murray location was very helpful,informative, professional and nice. Great experience under the circumstances. Had been thinking about getting a new car but now mine feels like a new car. Thank you!
I loved how I was constantly update with text on how and what was going on with my car.
Thanks for your hard work!
Thank you for quick friendly service.
There's some glue or something similar on the right side of the bumper. Will likely come off easily, but it will require another trip to the shop.
The car was really clean when I picked it up. Additionally the communication from Neely was great. Enjoyed know long exactly what was going on with the repair.
Adam Slater did a great job keeping in touch with me and explaining the whole process. I had a few concerns and he quickly resolved them. Koudos to Adam.
The car repairs look great. I just took about three weeks longer than it should have, and communication was a little difficult.
You guys did a great job on my car and I loved the text reminders and updates! I also loved that you washed my car!!!
The alignment was not fixed to my satisfaction. They did come and pick up the car from my office and when they couldn't fix my car the same day they gave me a rental and even p8cked up to go and get it.
I have always liked Abra! They have alway been great and I have had two experiences with you. This last time wasn't the best. The work and quality is excellent! The guy that was supposed to keep me informed was not so good. After I dropped my car off I didn't hear from him for three days. I left a message with the receptionist one day to have him call me--no call. He was just ok as far as keeping me informed of the status on my car. Adam was his name.
Loved the text updates and the car looks like new. Awesome!
Excelent job. I'm really satisfied
Thank you for going out of your way for us.
Honestly looks even better than when I first bought it.
My car looks great, overall good experience
I felt it was a nice jesture for an employee to walk out to the car with you to see the repair complete!
Nice office staff and car looks great!
Thank you for your prompt work done and for the constant update. Thank you so much again.
Everyone was great..from checkin to pickup it was great. Adam was amazing...constantly telling me what wss going on...would reCommend your shop to anyone.
Abra was great to work with. I was informed daily about the progress on my repairs using text messages and voice messages. I was always up to date on the status. The partnership with Enterprise rental made the process convenient and I did not have to find someone to take me to and from the repair location. Great convenience for single or busy people.
Super impressed with the work and the customer service. I would recommend you guys to anyone who is looking for the services you provide.
Service was great. Adam kept me in the loop at all times. I never felt that I didn't know what was going on with my car. The front desk was great. Car looks amazing!! Feels amazing. Keeps doing a great job. I would recommend anyone to this shop in Murray UT.
Excellent services, staff was very polite and kept me up to date on my vehicle. Really like the texts messages update I received. I rented a car rental, everything was in place and didn't have to take back the car to the rental place. This place was well organized and had everything in order for a smooth transition for a car rental. Thank you all, you all did an excellent job.
Everyone was so nice and wonderful! I was glad to go through ABRA for repairs.
Vehicle Make : Volkswagen
Cassie made sure that all was fully looked at and taken care of. As a lot of shops would only take the time to see what the Adjuster said. I can actually say I left with no doubt,anf will teturn for anything else I may need.
Vehicle Make : Volkswagen
Impressed with the professional way every thing was handled
I was very impressed with the frequent updates.
Vehicle Make : Volkswagen
The front desk was unprofessional and unprepared despite my having made my appointment the previous week. She then told me I would need to call the glass department myself to confirm but she didnt know anything and it was beyond her scope of work to assist with glass appointments. I called glass and was informed my car would be handled at 11. I received a call after 12 and informed they would get to my car in the next 3-4 hours and I could reschedule if I wanted. After much argument of my appointment and already having taken the day off work to handle this very day they then stated they could find someone within collision to do it. I was then called again from the front desk lady and harrassed for payment and the form of payment I'd be making to her. I assured her I'd pay out-of pocket only when work was completed upon which she said since I didn't have an appointment I would need to reschedule for another day. She then placed me on hold for several minutes before coming back and stating she would try to get it done today despite what the "glass guy" assured me and she would order the part that had already been ordered. I gave all needed info to proceed again and was then contacted by the repair guy actually doing the work and informed we would be called in the next hour when done. We waited 2 hours before returning on our own only to find the car already done with no notification. Front desk lady then took her time in ringing up invoice and again was rude upon leaving. Yes the price was decent but the service was the worst I've had considering I was already in a jam with the entire situation stemming from someone attempting to break in. To be treated the way I was and to babysit the job all day was a joke. Will not be back nor recommend Abra to anyone I know in need.
I have had at least 6 experiences with body repair with ABRA, each time met the expectations for a professional repair. But a 24 hour number and fender repair, paint and return? That is spectacular, and I will definitely be spreading that story, since I was expecting a week! Wow. What else can I say?
The experience was outstanding! Adam Slater and all the service people, went way over expectations in service and customer service! I would endorse them to anyone!
Wrong person quit texting me
Very good efficient service
Vehicle Make : Volkswagen
Are looks great tell the people there not to leave the radio on hip hop loud it's annoying
Neely was great and my car was done earlier than expected!
Very slow service. Lots of hoops to jump through to get things taken care of. Promised text updates but updates only said thanks for using our service-no actual work updates.
I generally don't think about going to a body shop and getting such friendly customer service. This place was outstanding! Everyone was so nice. Lynda at the front desk really made my day, and took time to make sure I was well taken care of, she even drove me to pick up my rental! The work they did was excellent and efficient in time. And my car came back nice and clean. Very impressed.
I think better communication with insurance companies would help you to avoid mistakes costly to your company.
even though they kept changing the dates to pick it up and accidentally broke my window...the end result left me satisfied so I am still thankful you were able to fix it
I had a great experience with your business. The ladies in the front office were absolutely wonderful. This has been the best customer service I've ever received. Thanks very much.
Great work in a timely manner.
They did in incredible job repairing my Subaru in such a timely manner. They were so helpful and courteous, great customer service! I'd recommend them to anyone!
We had to wait over a month for a part to come in. Rental car ran out and we were left juggling. Still testing the car to make sure everything is working and running correctly.
Friendly, efficient and concerned about my complete satisfaction. Repairs looked like new. Highly recommend ABRA. Well done and thank you.
They treated me great! Kept me updated on their progress. I was truly satisfied!
Friendly helpful organized employees for an overall painless repair process!
Very good experience all the way around! Very simple process! Thank you!
I wasn't very updated on the status of my car repair for the entire two weeks it was in your care. I had to annoy the front desk and call multiple times to check on my car.
Timely, frequent updates, well done
Rebecca did a great job and was
My car looks better than new. Great job!
Vehicle Make : Volkswagen
Thank you for keeping me updated throughout the entire process and for providing excellent customer service. My car looks amazing!
Great experience! Thanks again for everything!
Friendly staff and great fix for my car!
Thank you so much for being so awesome!
Very professional and very nice to work with!
My truck looks great! Thank you!
Professional, courteous, fast; front desk gal was pleasant & helpful. We will recommend your business to others.
We are very happy with our results! We would recommend you to others if they need repairs done.
Excellent customer support very professional work. Fast and efficient, impeccable job, great comunicacion with the customer, thanks
Friendly, helpful and knowledgeable staff. Thanks!
It was very nice and fully completed on time. Thank you so much.
The quality of the work was fantastic. I couldn't be happier.
Totally awesome job! Your staff kept me informed every step of the way.
Professional support and work. Thank you!
They are experienced and courteous. They have always done a expert job when they have had my car in their shop for its repair. It has always been repaired in a more efficient amount of time. And comes out looking like a brand new car every time.
Great experience overall. I would definitely recommend to other people and have future work done here. Becky Cassie and the two front desk gals were great to work with. Enterprise did a good job as well.
Most excellent! Thank you!
Communication. You kept us well informed thank you
Our car looked so good! The staff were friendly and helpful. Our car was done early and came back looking better than before the accident!
Very good service , couldn't ask for better.
Can still see chips in good.
It took a little while to get the parts. But once they got going didn't take long to finish the job. The staff and all the hardest working crew in the shop did a great job. Marilyn and I thank you very much.We will advise people for great work.
They did such a nice job I give them a 10. I advise everyone I know to use them for any repair. I was completely satisfied
Truck looks great.
You guys really did an awesome job and quickly too! I am very happy with the repairs and would not hesitate to recommend ABRA Auto Body & Glass to everyone. Thank you for taking such good care of my wife and I.
I loved everything about my experience with Abra. Thank you so much.
Vehicle Make : Volkswagen
Everything was great & FAST!
Vehicle Make : Mitsubishi
Professional and extremely courteous. Excellent workmanship and top notch customer service. Cannot think of anything that could be improved. Well done!!
The many auto texts that I got about the progress of the vehicle were all incorrect every time I spoke to Becky at Abra. I expressed my concerns about this vehicle and the previous one we had just brought it in and I was told that quality takes time... the previous vehicle we had to return 3 times. The bed on the truck still has damage and was not fixed correctly... we came in to pick up the truck today they told us it was done. This truck was also not done and the manager had stated that he didn't see the dent on the bed. So now the truck is going to sit in there for another week, we wasted a trip down to Abra. Very disappointed in the quality, lack of correct information and the timeliness of the work. I would have had been better off taking it to the local high school and having their Auto Body classes perform the work. I will never bring another vehicle to Abra and advise my family/friends not to as well.
Good people, top notch workmanship,great service! Keep up the good work!
Geart work and very professional! ???
The whole Abra Team are excellent! They made a stressful situation a lot easier for me.Very Fast and professional work.
Very professional. Prompt service. Nice people. Great results!
The staff was all extremely friendly and accommodating, and my car looks fantastic! Beautiful job.
The staff was very friendly and helpful. Adam was professional and made me feel at ease about my car. I was pretty nervous about the whole thing and he took control of the situation and made it a very pleasant experience. I got quotes from a few other places and had the most confidence in Abra and I was right - you guys did an amazing job!
Good communication throughout and a very professionally completed repair.
Vehicle Make : Mitsubishi
The staff was great. THey were very polite, and were always willing to keep me updated with everything that was going on. I was impressed, and car repiar places haven't impressed me often.
I really thought all employees were completely professional at all times. I was well informed about the car and appreciated the calls to update me as to the time frame. I was very pleased. I also appreciated the driver who drove me home. Very nice person.
Great job. The car looks really nice.
Vehicle Make : Mitsubishi
Great job and super quick with the repairs
The personal was very nice an the Services ver y good thank you.
Love that Abra was straightford with me about price and repair time. I had researched the cost of repairs before making the appointment, and the end price was on point as expected. Great customer service!
Excellent service, thank you.
Adam did a great job informing me on the progress of my vehicle The car looked 100% better then when I dropped it off
Best customer service I have ever had. They delt with my unhelpful insurance company, they got me a rental fast from enterprise when hertz said it would be 2 hours. I love abra. Takes away the sting of needing body work on my car.
Thanks for being so communicative and ficing the car quickly
I really liked how your shop kept me informed on what was going on with my jeep & the over all professional service I received from all of the employees.????????
Vehicle Make : Range Rover
When we came to pick up our car it was clean and the damage looked like it was not even there.
I would just like to say thank you for fixing me what feels like and ancient car. The windows were so clean and clear and you all have such awesome customer service. It's like a breath of fresh air.
The office staff was amazing and so friendly throughout the whole process. And Rebecca was great. Talked me through everything. My only complaint has nothing to do with Abra per se. I feel like my car has some internal engine or fan issue from the accident and my AC hmjust blew hot air as I drove it today after picking it up and my temp gauge went sky rocketing. So im driving it around with no ac. Will call AAA to discuss.
Great service. Great Customer Service. Thanks!
Thx you guys did a great job and in a timely fashion!!
Great job and great customer service up front. My car was taken care of and fixed up within 2 days. Now it sparkles and no longer an embarrassment to drive. Thank you Abra
Good service, attentive and timely
Great workmanship. Excellent customer service and follow up. I will recommend this facility.
I appreciated the way kept in touch with the progress
My vehicle was returned to me with issues and I am still working with ABRA on how to resolve them but cannot get traction from ABRA. All I have received are excuses and have been more than patient to work with the representative. I will take this with the local store manager and headquarters.
Everyone we we worked with was professional and. Other wise had real people skills .the Jeep camback like new and in a reasonable time.
They did an amazing job. My car looks better then it did when I bought it. I was constantly getting updates and phone calls to let me know about how my car was doing. And they even finished it before they told me it would be done.
Best attribute - up-to-the-minute and comprehensive communication
I was well treated. All processes fully explained. Excellent end product I am very please.
Very professional and courteous service!
It's as you say "A job well done" I was glad to get the updates so I knew I was still in the loop. It looks brand new again. I was pretty sad when I crunched my brand new car. ????
Thank you James, and the rest of the abra team over in murray ut. The repairs on the car look phenomenonal.
The repairs were done fast and the cr looks great.
Adam Slater was extremely professional and the finished product was awesome.
Thank you very much for a job well done!
Much quicker than anticipated . Lots of follow up
Beautiful work..car is gorgeous! Repairs were completed in timely manner, entire staff was courteous and professional. Thanks again for job well done.
Very friendly, professional, easy to work with.
The employees were friendly and the work was done extremely fast. I was actually surprised by how fast my car was returned to me. I was also pleasantly surprised by the fact that my car was detailed as well. I will most certainly recommend this body shop to friends and family.
It sure looks nice. Thanks
Outstanding service and workmanship. This organization demonstrates Qaulity throughout. From the time the picked up my first call, to the time I picked up the keys, the staff was very professional al and courteous. The entire process was explained in detail so I know what to expect. While the repairs were underway I recived short text informing me of the status of the repairs. I can not say enough good things about Abra Auto Body and Glass, Murray, UT. If you need auto body or glass services, you can trust your vehicle to this Team of professionals. Special Thanks to James and Claudia! ????????
I Liked the respect that was given!!! Makes you feel confident in the work that's being done !!! Thank you very much for your thoughtfulness to! ( card)
Although the repair looked good, I received a warning message in regards to the replaced front drivers headlight 'adaptive headlamps' are not functioning and light bulbs are different than my OEM passenger headlight. Additionally, my air intake scoops behind the front grill are missing. I have contacted my ABRA representative who has been an outstanding ABRA agent and will follow up with his response and if an additional survey is required. I have had previous repairs done by ABRA and was very satisfied which is why I have returned again.
James was the beat, very accommodating and answered all my questions and gave me options when I had no hope. Once insurance was settled the repair process was faster than promised. Got my car back 2 days early!
I would like James to call me
The best customer service experience I have ever had from any company! Abra iis A+s a plus. Daily text updates on my car and calls from my service associate.
Great company to work with! Adam kept me well informed on the progress of my vehicle. Work was done in a timely manner.
Thanks to Becky and the ABRA team for doing such a great job on our Pilot. It looks beautiful. And thanks for bringing it to our house--that was a lifesaver when our scheduled plans changed. So glad we came to you. Best to you all!
When I got my vehicle back the work that was done looked great. However, that same day when I took my vehicle to get an oil change I found out the elevated brake light was not working. This light would have been removed and put back on during the repairs. When I called Adam he told me the tech had noticed corrosion on the wiring of that light assembly but it got put back on and I was never notified of the problem. After bringing the vehicle back in the tech tried to get the light working with no success. Adam has ordered a new light assembly and is working to make this right, it's just unfortunate that the problem wasn't brought to my attention when it was discovered.
Thankyou & The Updates was a nice touch!
I'm a returning customer, because of your attention to detail, your quality of work, and your great customer care. Awesome work AGAIN you guys. Thanks Adam!
Very efficient and completed the job fast. Good work.
The ABRA Auto body & Glass, we're great with me and my car they kept me updated with my and how long it was going to take for shopping as well. I just wanted to say thank you abra auto body and glass very very much.
You all were very helpful in all aspects, having a ride home for me after I dropped off my vehicle to be assessed and fixed. That was done in a timely fashion as well! Another very convenient service you guys provided me with is, that you took my rental car back for me! Thank you all for the great service and have a wonderful day!
Everything was quick and everyone was very helpful
I am impressed with this shop. Everything was done in an orderly efficient manner. The repair was done when promised and I am blown away that YOUR department did a COMPLETE detail cleaning my vehicle. Way above and beyond expectations. Thank you