Very I satisfied will not advise anyone to come to your place of business, got into the truck and glass was still in the vehicle I picked my grandson up and notice he was playing with glass that was still in the truck I should be calling my Lawyer to file some charges to your company for calling me to tell me the truck was finished and taking my 250.00 deductible VERY UNSATISFACTORY WORK and I know what it mean to satisfied the company because I'm in the business of satisfying the public I will be calling Liberty Mutual to let them know how we was treated
They even helped me out with something little in the interior of the car that had nothing to do with the actual repair. They were really nice and if i would definitely recommend Abra to any of my friends!
I was very impressed by the professionalism of the employees. Very detailed information on what will take place and offered to touch up chips that were not a part of the accident. The work was done quicker than I actually expected. I would recommend Arbra two other friends.
They forgot to hook up my front tag. Didn't notice it till I got home. This needs to be done on Monday thank you
They kept me informed of the repairs through out the in process
I have already discussed my concerns. No need to contact me. Thank you.
They were fast and called me and updated me the whole time.
Laura was very informative about the process and provided great customer service.
Everyone was very nice and thorough. The adjuster, car rental representative, and Mercedes gave great customer service. Though the circumstances of needung their services was a little stressful, this team helped ease all concerns if getting my vehicle properly fixed.
Very professional and great communication with all the updates.
Excellent service from start to finish,completed earlier than expected. Job well done by all. Love ABRA. Telling everyone !!
Excellent services and repair thank you
The frequent updates were great and you bent over backwards to accommodate my schedule.
Liked getting the text/calls, knowing about how long before I could get my car back.
They did an excellent job i was very satisfied with their work thank you
Abra is the only body shop I use. I recommend it to friends and I'm always treated courteously and with respect.
I am very pleased with my experience at Abra. The customer service is great, and they kept me well informed about the progress of the repair of my vehicle ..I would definitely recommend your business to my family and friends. Very, very pleased!! Thank you for doing such a great job!
Great customer service. Mercedes kept me informed the whole way through.
They went the rates mile for me keep me updated all the time and clean my car looked great
Car looked great and Laura did an excellent job keeping me informed every step of the way
Quick service and my car looks brand new!
This is the second time I have used this location. Quality service, excellent craftsmanship, and very professional staff.
Laura was great she was very pleasant to deal with and she kept me informed every step of the way.
Laura did a great job keeping me informed of the status of my car. She even let me know she would be out for a couple of days and arranged for someone to communicate in her absence....and he did a great job too. Least stressful experience I've ever had with a repair business! Thanks
Over spray on rear window only washed half of windshield and did not clean wheel well before spraying so paint will chip
They did a wonderful job on the repairs and I was able to get my car back in just a few short days.
Very professional, Mercedes was great, always leaving messages and concern If my needs
Everyone there was great they did a great job on my car great customer service. Kept me informed and everything worked out just like they said it would I was very impressed and pleased with the service
Thanks for keeping me informed during the process, and the excellent customer service every time I came into the office.
Great service..I would recommend them to my friends.
Very excellent customer service.
Very professional people would recommend to friends and family.
No concerns. My car looks great and was finished in a sufficient amount of time. Thank you!
Extremely professional, personable, and timely. I will recommend you to anyone who may need your profession!
I really appreciate that everyone was extremely nice and helpful during this process.
In the past we have had vehicles repaired here under the previous ownership and we were very satisfied. It is good to know that under the new ownership we will still receive the same great service.
We will definitely recommend your shop to anyone who needs their vehicle repaired.
Great job keeping me informed on the status of my vehicle.
Laura went above and beyond! A job well done, all the way!
My car was in your possession 10 days and was only fixed half way. Just enough mechanical work to be "street safe", until I got there and drove on to the street and the entire backend was grinding on the tire. I pulled back in to the parking lot and the technician bangs and pulls on my cars body and then I was told I'm good to go. What kind of state of the art precision work is that?!
I get 250 miles of the 800 mile trip back home and notice - someone has stolen all my belongings!
My change is gone, my beats by dre Auxiliary cord, my iPhone 4 I use as an ipod, its charger, and a handful of CDs - all gone! The employee thief was kind enough to put my hair brush, mouthwash, deodorant, and cleaning cloth for my touch screen dash (all of which was in my center console) in to a bag in my back seat that I keeo my tanning lotion in.
Real classy Abra! Even classier is State Farm for associating with such a place.
I will be making plenty of phone calls, a police report, and complaints to the BBB.
This is NO way to treat someone, especially after an accident.
Everthing looks great. They did an excellent job. No complaints.
Laura assisted me in the best possible matter. Whenever I had a question she answered promptly. That was above and beyound, thank you Laura Dunnigan for making this experience painless.
The repair was done in the time frame stated, even though it was tough to get some of the parts.
The repair work was done quickly and is outstanding!
Repairs were great and finished quickly!
Thanks for keeping me updated each with the progress of the repairs. The young lady who assisted me with everything was very nice.
They did an amazing job on my Altima. No wonder they came highly recommended from our insurance company.
Friendly staff who kept me informed about the progress of my repairs.
They are friendly and well organized
Very professional, timely and helpful. When I noticed an issue the team agreed to fix it. Thank you.
Everything went smooth and you kept me well informed which it awesome. The only thing was that I still have scuff mark/scratch that was still there when I got home. Not a huge deal, but I'm not sure why this wasn't repaired also.
The service was great and my car was fixed in a timely manner. One thing that I would suggest is the amount of text messages and phone calls I received on the status of my car. I appreciate the updates but it got way to much and almost irritating at times. But over all it was a pleasant experience.
The staff was very customer focus, and ensured that I was pleased! They provided multiple updates regarding the status of of productivity and estimated completion stop.
I also enjoyed being convinced by being able to pick up and drop off my rental car the same day.
Very quick process and the results are more than appreciative.
Lori was excellent in keeping me updated. And the job done on repair is excellent.
Great staff, very convenient, very quick!
Thanks for the quick and great work on my car.
I am really happy with the work done on my car. I would readily recommend ABRA to my friends.
I had the pleasure of working with Laura at the Murfreesboro, TN location. She was amazing!!! So professional! She went out of her way to make sure that me and my vehicle were given the best possible care. Plus, my car looked great!! To notch work. Abra is awesome! I will definitely be referring friends and family.
I was misinformed about when my repairs would be completed. I have an interlock on my car that was disconnected by Abra and resulted in my car having to be towed to an interlock facility and additional reconnect fees. I will not use Abra again.
The job looks great, no complaint
Great customer service n fast service.
Amazing customer service. They kept me updated and finished the job earlier than expected! Very satisfied!
Loved the communication and updates!
I have nothing but good things about this company. Laura,was very informative about my vehicle and called to give me up dates on the progress and walkEd around the car too. The work is satisfactory to me. I will pass on the use of this company to others.
Friendly folks. Fast and quality work. Above and beyond my expectations. Thanks much
Absolutely perfect service, repair and communication!
For my 2ND time with my car in the shop. Always top tops. Thanks Again!
Fabulous team of people at the Abra shop on Broad St Murfreesboro !
The only complaint that I would've had was after receiving the vehicle the strong smell of paint and dust on the interior of the vehicle. Other than that experience was wonderful
The car looked great and was done very quickly. Thank you for taking pride in the work you all do.
Great service, great work
I don't really have any thoughts but my car looks great.
Great job and excellent customer service! I was kept up to date with every aspect of the repair! Will definitely recommend Abra to friends and family!
Very informative and helpful
I was kept up to date about my car repairs. Everything went smoothly
I am glad I always use Abra auto & body.
Vehicle Make : Volkswagen
Very professional! Great job!
These guys took great care of my truck. I had it back with in three days. Great job.
I love that they checked in with me on EVERY step!
100% - Great customer service.
Very professional. Work was done quickly and looks great. I was kept informed though out the process.
Evening was easy and done in a timely manner. I have had many repairs on my cars in the past. This was the first time I was kept up to date daily on my car progress. Thanks for such a job well and professionly well done. Than you. RH
Second time using you guys never a problem. Thanks
I appreciate the exceptional customer service received during the repair process. I especially liked the updates received both verbally and via texts. This is our second time using ABRA Auto Body & Glass and both times we've left satisfied customers. Thank you ABRA for being wonderful professionals.
This isn't the first time we have used Abra for our automobile repairs. We have always been pleased with their service. The employees are amazing to work with. Shannon Holt does an outstanding job and is wonderful to work with. I also love the text and phone updates letting me know the progress of my repairs. Hopefully we won't have any future needs for body work on our vehicles but if we do Abra is who we will use.
Thank you for a great job, it's makes me want to get my other side of my car painted
Thank you for a job well done I will definitely recommend you guys to my family and friends.
They did a great job in a very short time. I'm very pleased.
They did a wonderful job and went above and beyond to make sure my car was repaired. This is the second time I have used ABRA and I will continue to do so and recommend them to other people who need repair work.
They did an awesome job. The communication was greatly appreciated.
I am very satisfied work done by Abra auto body shop.
Thank you so much for your job done.
Wonderful staff! Great experience.
The work performed was done well. The customer service was outstanding, friendly and comprehensive.
They were very professional and kept me up to date on the status of the repair and most importantly excellent repair job !!
Great job everyone and I'm very happy with my car. Thank you!!
A nice experience all around. Courteous and efficient. Highly recommend it to anyone.
Very satisfied and was kept well informed.
The experience was great and the service of keeping me in the loop on all things regarding my car.
Wonderful group of people. Great great great customer service.
Great service and done in a timely manner. I would definitely recommend ABRA to others.
You guys did a great job. You got the work done quicker than the estimate and it appears the whole outside of the vehicle was cleaned, which was a nice surprise!
Good to have my Civic back, although I miss the Charger I had as a rental car
Great coffee, No donuts..ha-ha.
The car was fixed fine as far as I know--I haven't had it 24 hours yet.
PROFESSIONAL and completed work sooner than promised.
Second time I've had my car repaired there.. Both great experience. Great communication. Friendly people if a choice, I will always go there.
Great job and well informed the whole time.
I was impressed at how quick the work was done and how updates were communicated to me
Car was done when promised and looks awesome..actually looks better because they detailed the inside...thank you...
I was told twice by the estimated that he would call me with information about the car and the first time, even though I gave my number, he called the work number where I retired five years ago. The second time I didn't get a call at all.
Thanks for repairing my vehicle on time! ABRA returned my vehicle much cleaner than how I gave it to them.
Everything was taken care of without me having to intervene.
Awesome! Thank you for a great job.
Abra has completed two repairs on my vehicle and both times I have been extremely satisfied. The customer service is impeccable and the professionalism of every employee is great. It is very refreshing to know there is a body shop I can trust. Thank you Abra for a job well done!
Very surprised as to how good the car looks. Exceeded my expectations.
Inconsistent time frame, personal items missing from my vehicle upon return to me. Lack of customer service upon me informing employees about my missing items
Really impressed with the timely manner in which repairs were completed. Thank you so much it helped out with the expense of rental vehicle.
Excellent job from the moment I walked in the front door with my appraisal, the customer service and the work was spectacular. My Expedition has never been so clean! Thank you and I will definitely recommend your company!!!
Liked being kept informed on line and by phone how my repairs were progressing.
The whole process was awesome! The staff went over and above to make me feel comfortable. They did a great job on my car and kept me updated thru the whole process.
Wonderful customer service!!!
I have never had such a positive experience with any type of repair company. Hands down, Abra is the best.
Great job Great Experience Overall great Customer Satisfaction and Great Professionalism
Great customer and stayed eighth on schedule!
Great customer service and very prompt.
Fantastic service and very quick!
Josh Graham was such a huge help! He made the process so simple.
Good communication, regular updates, very helpful
Job well done thanks for both of my cars
I was constantly updated on the status of the repair. The entire process was made as simple as possible.
Laura and Gary kept me updated everyday when they did something in the vehicle thank u all
I was very impressed with how quickly but efficiently you completed the repairs. I am grateful you contacted me to keep me updated on everything going on regarding the progress of my cars repairs.
The service you provided was beyond my expectations! Thank you for the wonderful job! .I'll be sure to recommend your company to my friends.
I like the way they kept you up to date on progress and they were fast and friendly and did a good job so far no problems
I was impressed with the service and the promptness of the repair to our car. Job well done. I would recommend your body shop to family and friends. Thank you for taking such good care of our car.
The length of time it took to fix the car was unacceptable. The people were really nice and helpful but 30 days For the repair is beyond reasonable.
Also, I was told by one Geico adjuster that bumpers are not good if just repaired so they chose to replace the rear bumper but when the damage was found on the front bumper the story was different with another Geico adjuster. I was then told, "repairing a bumper is easy". the damage on the front of the car was missed by the adjuster and was brought to his attention when we came to pick
up the car. I feel that the work done on the front was not up to the standard that it should have been. Overall I feel that the bumper should have been replaced and if Geico didn't feel that they should pay the entire amount due to a shotty paint job done prior to the accident, I feel I should have been offered a chance to
pay the difference instead of having a corner of the bumper painted.
Excellent job on my repair. The only super minor thing that I would complain about would be the smell of paint fumes inside of vehicle when I picked it up. But not a big deal. Would recommend your shop to anyone needing repairs. Could not look better. Thanks
Everything was well done and communication was excellent.
Service was great and repairs were fast. I appreciated the way I was kept informed of the status of my car. I have been extremely satisfied with the whole experience from ABRA and would recommend it to anyone.
Thank you for keeping me informed and for a job well done.
Thank you for taking time away from your weekend to fix my vehicle.
They were so nice and accommodating. Very helpful, and kept us informed on what was going on.
Had an awesome experience with this repair process. Great job on the repair. Will use ABRA again. Thanks.
The whole experience was very comfortable for me. Everyone. Was professional and took care of everything. I was surprised how fast the service was. Thank you
They where great. My car looks great
Vehicle Make : Volkswagen
Excellent service, communication and work!
They did an excellent job with repairs to assure the car and accessories were back to mint condition. They also communicated professionally with the entire process. I would definitely use their services again.
Excellent service was provided. Thank you !!
Great job! Thanks so much!
Very impressed with your customer service and body work
I could not have asked for a better experience. The staff was friendly and professional, the work done on my car was top notch. I would recommend ABBA to anyone.And I didn't even have to. My car speaks for itself. When I pulled back into my place of employment, my coworkers were impressed with how good my car looked. I've already had some people ask me where I got the good work done. Thanks guys. Hopefully, I'll never need collision repair again. But if I do, I'm going back to ABRA. No question. :)
Job extremely well done. Our Nissan looks just like it came off the Showroom. Thank you all.
Awesome staff, communicated with me daily, courteous and respectful of my time. My car looks brand new, inside and out. They explained all of the repairs before starting the process and when they were all finished.
I felt very comfortable with the repair process. Updates were regular and the work done on time. Great experience
Thank you getting it fixed so quickly. Very satisfied with my car. Great job.
We were very pleased with the up-to-date info that Abra provided. The employee that handled our case was fantastic. She was very friendly, professionally and genuine.
Great communication, quick quality repair
The repair top my bmw was professionally done. They meet and exceeded my expectations. I would recommend them to anybody.
Very friendly staff and communication was great.
Every member of the team was professional and nice.
Great and courteous staff. Couldn't have gone to a better place.
This experience was very quick and easy!Thank you!
The overall experience was great couldn't ask for anything better.
This was my first experience having to deal with car repairs after an accident. This was absolutely amazing. All I had to do was show up. They did everything else. Everyone was wonderful. I was kept informed daily. I certainly hope I never have to use them for this reason again, but I know it will be a painless experience if I do.
I was completely satisfied with service and repairs done. Was pleased of the updates given on van while waiting on completion. Appreciate calls given inform me of estimate completion.Would refer others to you for repairs and damage.
They were very nice and helpful. They kept me updated on my car by letting me know when it would be ready . They gave me all the information I needed. Got my car back and it looked brand new .
The car came out great . Thank you
After a casual inspection at dusk I noticed fasteners missing in the wheel well.