The airport auto body located in Murfreesboro Tennessee showed good customer service by sending daily updates on the status of our vehicle that was being repaired. We have used this location several times to repair our vehicles and they do have excellent customer service.
Your staffwas very professional and friendly.
Done in a timely manner. Staff courteous and helpful. The job was very well done. I am satisfied. Thank you.
Everything was explained in a way that I fully understood what was going to be done. The car looks wonderful. The staff was knowledgeable and was able to answer all of my questions.
Thank you for the wonderful customer service experience. Laura was wonderful and very helpful through the entire process.
I was very satisfied with the work and the employees. Will use ABRA if I need auto work again.
Vehicle Make : Volkswagen
Great work looks and feels brand new
The staff was amazing and I really appreciated the communication updates!
Nice job, friendly staff with great PR.
Derek kept me very well informed.
Steve, Mercedes, and Austin did a great job with all of my questions throughout the repair process.
I was completely satisfied and frankly blown away by how efficient, professional and caring the staff was to me. Geico , Abra, and Enterprise representatives worked together like a well oiled machine. Thank you!
Everything is good and faster, thanks
By far the best experience I've ever had with any body shop. Lauren was excellent with keeping me updated on the progress of my vehicle. Fast and on point service. Definitely will recommend Abra of murfreesboro.
Very friendly personnel. Work was completed on time & cost was exact to estimate. I had a second area of damage unrelated to my claim & they took care of it also without making me set a new appointment. My vehicle is a lease so getting the work completed quickly was a huge help to me.
They were very nice and did excellent work on my vehicle.
Great communications with daily phone calls. Job done well and on time.
Turned out excellent. Appreciate the car wash and vacuum also
You kept us up to date with all the repairs and we got our car back in a week
Everyone was great with communication about my car status, repair looks great.
Excellent job and Mercedes kept us informed and and gave us daily updates. Excellent customer service.
The repair was awesome! matched the paint perfect!very informative on the repair. The staff was great.would recommend this repair shop to anyone. Nothing bad to say.
Abra was easiest and nicest body shop that I have ever had to use. Great quality work. Will be referring family and friends to Abra.
It's great that they kept me informed on a daily basis on the progress
They did a great job with my car.
Steve that was over my repair did a great job calling me and updating me on what all was going on!!! Abra in Murfreesboro is such a great place. Everyone is so friendly!!!
Very nice and very polite best body shop experience ever had
I loved the way the way they treated me. Very professional. Once my vehicle arrived they got right to work.
Thank you Abra for a job well done! :-) :-) :-)
The car looks and runs like new.
Great job! Truck looks brand new!
Very efficient and customer focused experience.
The shop did a great job with repair but I seats were dirty when I got my car back.
Yes I am Jason, I own the car, I bought it for Stephanie, I was not happy about the car being hit, however Abra made the repair process painless.... Just one thing tho, do not call someone at 4 to pick up their car... On a Friday, however it did work out ... I give them a 10
I am pleased with your service. And you guys keep me informed about the progress of the repairs of my car. Very professional.
Steve was great! The whole process was seamless and done in a timely fashion. The finished product looked great! If I need this service again in the future, I will definitely come back to Abra !
Job downe well and I was kept informed each step of thebprocess
Laura at the Abra Auto Body Shop in Murfreesboro, TN provided excellent communication throughout the entire process. Laura called me continuously with updates on the status of my vehicle and was very professional and personable. I am pleased with the repairs at this time. Abra was easy to work with and I would recommend your services to others.
The staff was very friendly and kept me up to date on my repairs.
The repairs are great and my car looks great .
Vehicle Make : Volkswagen
I do wish that the employee would have come out and showed me on the car all that they did to my car. Instead they had me pay for my deductible and sent me on my way.
Very satisfied with the repairs and the customer service given, I have never had a repair center call or message with so many updates. I will definitely recommend your company to friends and if the need arises will use you again in the future. Thank you
They are very professional. Our representative Mercedes kept us updated on a daily basis. She made our experience stress free. I did not have to call 1 time to check on the status of our vehicle. Mercedes kept us updated. I would highly recommend ABBRA and use them again. Not to mention our vehicle looks as if. It was never in an acccident. They did a great job on the repairs and made sure that the paint job matched perfect. This is the first time that we had body work done on a vehicle and didn't have to stress about anything. I give them a 10 out of 10.
They went above and beyond to get my car back to me quickly. They also sent me a text every day to let me know the progress in the repair. I felt "my baby" was being well cared for!!!
Laura was absolutely amazing keeping me uodated on my car. The wreck was raumatic but Abra made my experience great. I hope i dont ever have another accident but if i do ill chose Abra!
Service was great, thank you.
Smooth interactions and flawless repairs. The staff was awesome.
No issues. Great service!
I was completely happy from start to finish. Everyone was very helpful and friendlly. I received plenty of updates during the entire repair process and the repairs were completed in a timely manner.
The staff was amazing, kind and helpful. I appreciated the updates I received as well.
Everyone was awesome and very professional during my auto repair. My car looks great! Thank you for making my experience painless.
Great job! Professional from beginning to end made me feel at ease leaving my car with Gary. He gave me confidence the job would be done well.
Customer service and quality of finished product was excellent.
Constant communication, updated throughout process. No complaints and happy with the service and support.
Thanks. The car looks great.
The pin stripes on my car that they put on are peeling off. I've had these pin stripes on for years and they have never peeled but the ones they put on are.
I have my vehicle back! Thanks for a job well done! ????????
All went well. People professional, no hassle.
The repair work was done to my highest expectations.
Great job, incredible customer service. I couldn't have asked for more!
I just got my car back today but the appears to be a job well done. If I notice anything over the next couple days I will let you know but it appears that you all did a fine job, very thorough.
I received my car today and they did an amazing job!!! Thank you so much
I did have an issue and they took care of me right away. No wait
Excellent customer service. You kept me updated on the progress and worked hard to get the car repaired in a timely manner. It looks great! Thank you
Great experience all around after a frustrating accident. Most of the automated texts were unnecessary...glad my car was happy on vacation but a waste of my time to read!! The phone calls to update was all I cared about.
Very I satisfied will not advise anyone to come to your place of business, got into the truck and glass was still in the vehicle I picked my grandson up and notice he was playing with glass that was still in the truck I should be calling my Lawyer to file some charges to your company for calling me to tell me the truck was finished and taking my 250.00 deductible VERY UNSATISFACTORY WORK and I know what it mean to satisfied the company because I'm in the business of satisfying the public I will be calling Liberty Mutual to let them know how we was treated
They even helped me out with something little in the interior of the car that had nothing to do with the actual repair. They were really nice and if i would definitely recommend Abra to any of my friends!
I was very impressed by the professionalism of the employees. Very detailed information on what will take place and offered to touch up chips that were not a part of the accident. The work was done quicker than I actually expected. I would recommend Arbra two other friends.
They forgot to hook up my front tag. Didn't notice it till I got home. This needs to be done on Monday thank you
They kept me informed of the repairs through out the in process
I have already discussed my concerns. No need to contact me. Thank you.
They were fast and called me and updated me the whole time.
Laura was very informative about the process and provided great customer service.
Everyone was very nice and thorough. The adjuster, car rental representative, and Mercedes gave great customer service. Though the circumstances of needung their services was a little stressful, this team helped ease all concerns if getting my vehicle properly fixed.
Very professional and great communication with all the updates.
Excellent service from start to finish,completed earlier than expected. Job well done by all. Love ABRA. Telling everyone !!
Excellent services and repair thank you
The frequent updates were great and you bent over backwards to accommodate my schedule.
Liked getting the text/calls, knowing about how long before I could get my car back.
They did an excellent job i was very satisfied with their work thank you
Abra is the only body shop I use. I recommend it to friends and I'm always treated courteously and with respect.
I am very pleased with my experience at Abra. The customer service is great, and they kept me well informed about the progress of the repair of my vehicle ..I would definitely recommend your business to my family and friends. Very, very pleased!! Thank you for doing such a great job!
Great customer service. Mercedes kept me informed the whole way through.
They went the rates mile for me keep me updated all the time and clean my car looked great
Car looked great and Laura did an excellent job keeping me informed every step of the way
Quick service and my car looks brand new!
This is the second time I have used this location. Quality service, excellent craftsmanship, and very professional staff.
Laura was great she was very pleasant to deal with and she kept me informed every step of the way.
Laura did a great job keeping me informed of the status of my car. She even let me know she would be out for a couple of days and arranged for someone to communicate in her absence....and he did a great job too. Least stressful experience I've ever had with a repair business! Thanks
Over spray on rear window only washed half of windshield and did not clean wheel well before spraying so paint will chip
They did a wonderful job on the repairs and I was able to get my car back in just a few short days.
Very professional, Mercedes was great, always leaving messages and concern If my needs
Everyone there was great they did a great job on my car great customer service. Kept me informed and everything worked out just like they said it would I was very impressed and pleased with the service
Thanks for keeping me informed during the process, and the excellent customer service every time I came into the office.
Great service..I would recommend them to my friends.
Very excellent customer service.
Very professional people would recommend to friends and family.
No concerns. My car looks great and was finished in a sufficient amount of time. Thank you!
Extremely professional, personable, and timely. I will recommend you to anyone who may need your profession!
I really appreciate that everyone was extremely nice and helpful during this process.
In the past we have had vehicles repaired here under the previous ownership and we were very satisfied. It is good to know that under the new ownership we will still receive the same great service.
We will definitely recommend your shop to anyone who needs their vehicle repaired.
Great job keeping me informed on the status of my vehicle.
Laura went above and beyond! A job well done, all the way!
My car was in your possession 10 days and was only fixed half way. Just enough mechanical work to be "street safe", until I got there and drove on to the street and the entire backend was grinding on the tire. I pulled back in to the parking lot and the technician bangs and pulls on my cars body and then I was told I'm good to go. What kind of state of the art precision work is that?!
I get 250 miles of the 800 mile trip back home and notice - someone has stolen all my belongings!
My change is gone, my beats by dre Auxiliary cord, my iPhone 4 I use as an ipod, its charger, and a handful of CDs - all gone! The employee thief was kind enough to put my hair brush, mouthwash, deodorant, and cleaning cloth for my touch screen dash (all of which was in my center console) in to a bag in my back seat that I keeo my tanning lotion in.
Real classy Abra! Even classier is State Farm for associating with such a place.
I will be making plenty of phone calls, a police report, and complaints to the BBB.
This is NO way to treat someone, especially after an accident.
Everthing looks great. They did an excellent job. No complaints.
Laura assisted me in the best possible matter. Whenever I had a question she answered promptly. That was above and beyound, thank you Laura Dunnigan for making this experience painless.
The repair was done in the time frame stated, even though it was tough to get some of the parts.
The repair work was done quickly and is outstanding!
Repairs were great and finished quickly!
Thanks for keeping me updated each with the progress of the repairs. The young lady who assisted me with everything was very nice.
They did an amazing job on my Altima. No wonder they came highly recommended from our insurance company.
Friendly staff who kept me informed about the progress of my repairs.
They are friendly and well organized
Very professional, timely and helpful. When I noticed an issue the team agreed to fix it. Thank you.
Everything went smooth and you kept me well informed which it awesome. The only thing was that I still have scuff mark/scratch that was still there when I got home. Not a huge deal, but I'm not sure why this wasn't repaired also.
The service was great and my car was fixed in a timely manner. One thing that I would suggest is the amount of text messages and phone calls I received on the status of my car. I appreciate the updates but it got way to much and almost irritating at times. But over all it was a pleasant experience.
The staff was very customer focus, and ensured that I was pleased! They provided multiple updates regarding the status of of productivity and estimated completion stop.
I also enjoyed being convinced by being able to pick up and drop off my rental car the same day.
Very quick process and the results are more than appreciative.
Lori was excellent in keeping me updated. And the job done on repair is excellent.
Great staff, very convenient, very quick!
Thanks for the quick and great work on my car.
I am really happy with the work done on my car. I would readily recommend ABRA to my friends.
I had the pleasure of working with Laura at the Murfreesboro, TN location. She was amazing!!! So professional! She went out of her way to make sure that me and my vehicle were given the best possible care. Plus, my car looked great!! To notch work. Abra is awesome! I will definitely be referring friends and family.
I was misinformed about when my repairs would be completed. I have an interlock on my car that was disconnected by Abra and resulted in my car having to be towed to an interlock facility and additional reconnect fees. I will not use Abra again.
The job looks great, no complaint
Great customer service n fast service.
Amazing customer service. They kept me updated and finished the job earlier than expected! Very satisfied!
Loved the communication and updates!
I have nothing but good things about this company. Laura,was very informative about my vehicle and called to give me up dates on the progress and walkEd around the car too. The work is satisfactory to me. I will pass on the use of this company to others.
Friendly folks. Fast and quality work. Above and beyond my expectations. Thanks much
Absolutely perfect service, repair and communication!
For my 2ND time with my car in the shop. Always top tops. Thanks Again!
Fabulous team of people at the Abra shop on Broad St Murfreesboro !
The only complaint that I would've had was after receiving the vehicle the strong smell of paint and dust on the interior of the vehicle. Other than that experience was wonderful
The car looked great and was done very quickly. Thank you for taking pride in the work you all do.
Great service, great work
I don't really have any thoughts but my car looks great.
Great job and excellent customer service! I was kept up to date with every aspect of the repair! Will definitely recommend Abra to friends and family!
Very informative and helpful
I was kept up to date about my car repairs. Everything went smoothly
I am glad I always use Abra auto & body.
Vehicle Make : Volkswagen
Very professional! Great job!
These guys took great care of my truck. I had it back with in three days. Great job.
I love that they checked in with me on EVERY step!
100% - Great customer service.
Very professional. Work was done quickly and looks great. I was kept informed though out the process.
Evening was easy and done in a timely manner. I have had many repairs on my cars in the past. This was the first time I was kept up to date daily on my car progress. Thanks for such a job well and professionly well done. Than you. RH
Second time using you guys never a problem. Thanks
I appreciate the exceptional customer service received during the repair process. I especially liked the updates received both verbally and via texts. This is our second time using ABRA Auto Body & Glass and both times we've left satisfied customers. Thank you ABRA for being wonderful professionals.
This isn't the first time we have used Abra for our automobile repairs. We have always been pleased with their service. The employees are amazing to work with. Shannon Holt does an outstanding job and is wonderful to work with. I also love the text and phone updates letting me know the progress of my repairs. Hopefully we won't have any future needs for body work on our vehicles but if we do Abra is who we will use.
Thank you for a great job, it's makes me want to get my other side of my car painted
Thank you for a job well done I will definitely recommend you guys to my family and friends.
They did a great job in a very short time. I'm very pleased.
They did a wonderful job and went above and beyond to make sure my car was repaired. This is the second time I have used ABRA and I will continue to do so and recommend them to other people who need repair work.
They did an awesome job. The communication was greatly appreciated.
I am very satisfied work done by Abra auto body shop.
Thank you so much for your job done.
Wonderful staff! Great experience.
The work performed was done well. The customer service was outstanding, friendly and comprehensive.
They were very professional and kept me up to date on the status of the repair and most importantly excellent repair job !!
Great job everyone and I'm very happy with my car. Thank you!!
A nice experience all around. Courteous and efficient. Highly recommend it to anyone.
Very satisfied and was kept well informed.
The experience was great and the service of keeping me in the loop on all things regarding my car.
Wonderful group of people. Great great great customer service.
Great service and done in a timely manner. I would definitely recommend ABRA to others.
You guys did a great job. You got the work done quicker than the estimate and it appears the whole outside of the vehicle was cleaned, which was a nice surprise!