The level of customer service I received at Abra was outstanding. I too, work in the service industry and the staff is amazing! Throughout the time that my car was being serviced there was constant communication, giving me updates on the status of their work. Once the work is completed they notified me immediately and my car was ready and extraordinarily clean upon picking it up.
Specifically, Kathy and Sue were extremely helpful; they made every step of this process stress-free by coordinating the work that needed to be done as well as the arrangements with the rental car company. They thoroughly explained the paperwork that was required for my signature and were always courteous, friendly and greeted me with smiles on their faces!
Overall this was one of the best experiences I have had in a very long time Please thank everyone for me!
Thank you for your prompt and professional service and keeping me updated
Looks great! Nice people to deal with, especially Sue and Al. Thank you!
I am very satisfied with the results and also the customer service I received .
Excellent service and the car is perfect thank you
Very good service. Vehicle done earlyhappy wife.
I quickly found an imperfection in the paint. It was quickly fixed. It should have been seen with even a quick inspection.
When I picked up my truck it was raining. The staff walked me out with an umbrella and took care of my rental care drop off. Top notch customer service.
very friendly people to work with - done in a fast timely fashion - great work done on vehicle - thanks!
The repair was completed quickly and as expected
Excellent service and communication overall great experience
Al and the team did a fantastic job. They kept me informed, had the rental car waiting and made my car look brand new. In addition they had a marvelous attitude.
Great job. I would highly recommend AL and the team.
****. Residue on driver door that I had to remove
2. Didn't remove and replace Ford oval emblem as previously discussed
The customer service was top-notch. Keep up the good work!
Very good and follow up with repair work
Kathy and Sue were awesome. It was a very smooth process and they kept me informed the entire time. I also liked the convenience of text updates. Thank you!
I appreciated the update calls and texts. The work on my vehicle was exemplary, and I am very satisfied with their quality of work.
Completely faster than expected. Great service
it was a pleasure working with you
Everyone was so helpful
Appreciated all the friendly people and the constant communication on how things were going with car.
Vehicle Make : Volkswagen
The vw turned out great. Your work and service was an excellent experience
Great job on the repair. Looks as good as it did when we drove it off the lot.
My truck looked GREAT when it was done. We were on vacation while it was being fixed, and we got constant updates on the progress. I really appreciated that. ABRA is a wonderful company to do business with.
Abra in Franklin, WI was great to work with. Al who handled my repair did a fantastic job in communicating what was going on with the repairs to me at every step of the process. Every employee was very friendly too. I will definitely go back if I ever need any future repairs.
Al and Sue were wonderful. Thank You, Abra!!!
Vehicle Make : Volkswagen
Sue was very helpful.
A great experience. The entire staff was helpful. They kept us constantly informed of the progress and let us know if manything that came up. On a scale of **** to 10 they were a 10
Kathy did an excellent job keeping us informed of the progress of our repairs.
Abra did a great job my car looks good as new. Kathy did an excellent job of keeping me up to date on the repairs throughout.
Very happy with the repairs so far! Looks great! Process was virtually painless! Very happy to be back in my own car! Thank you for the great and friendly repair service! Cheers!
Al Immel is professionalism personified! I'd rate the service 15!
Was told just before 3 the car was done and if we didn't pick it up today we might be charged. I left my job early seeing as my husband had the rental 30 miles away and could not leave work. I thought I was told 24 hours, but I didn't have the paperwork with me and was afraid of getting changed. So I left work early, drove a long time and figured our rides for my children only to find out we absolutely would not be charged. In addition al told me he'd give me a quote on the damage that was not related to the accident. Lost profit. That being said, your office staff, especially Sue, is amazing!
Everything was a smooth process and I loved getting frequent updates through text, thanks
Excellent job in very nice people to deal with
The customer service was top notch and the repair work is excellent. I was kept informed every step of the process and the work was done in a very timely fashion!
Al was very efficient and regularly called to update me on the progress of the repairs. It was very much appreciated ????????
Everybody was friendly and helpful. Was kept updated every step. Repairs were done quickly and the final result looked excellent! Thanks!!
Vehicle Make : Volkswagen
Excellent service from the team at ABRA. I will definitely come back if needed.
There aren't words to describe how kind Sue and Al were. It's been a long time since I interacted with people who are so genuine and provide such great customer service. I couldn't help but overhear some things that co-workers said to Sue while I sat in the reception area. It became clear that she was going through the loss of a loved one yet she was so friendly toward me and we talked about recipies for the holidays in the recent newspaper. As a nurse, I see people going through this too frequently, but she did it with such grace. I would never have guessed she was going through such a difficult personal situation based on the professionalism and kindness she showed me. I felt as if I had family looking out for me and helping. They were both always happy and so pleasant. Just to make things even better, the work on my car looks fantastic. I got it back beautifully repaired (and much cleaner) than when I dropped it off. I really can't say enough positive things about the entire experience. I didn't have to worry about arranging a rental car, the communication from Al and the text messages were so nice! I will refer this company to everyone I know.
Am happy with the attentive staff who kept me informed of the work progress from start to finish.
Amazing customer service would definitely go back! Hopefully I never have to.
Very professional staff with great customer service in addition to their quality work done on my vehicle.
Al was extremely efficient & helpful. He kept me up to date with progress of the repairs. Truly OUTSTANDING service provided by all! Will definitely bring my car here again for any future repairs.
They did a great job on my vehicle and kept me updated on what was going on.
Excellent!! Great feedback!!
Great service, nice to have text updates- couldn't have been a better experience
Would highly recommend your services
I am completely satisfied with the work. I appreciate the good work done and in less time. Thanks a lots to you guys. Happy holidays n Mery Xmas..
Everyone was very helpful. Service itself it was wonderful. And text updates were phenomenal.
Very professional and courteous. Job well done.
A little extra goes a long way, I appreciated the extra effort to clean the interior a bit, and the exterior washing as well.
I was very happy with the beautiful job done by ABRA with the repairs on my van. It looked like a new vehicle after the completed repairs and cleaning. Thank you for a job well done.
Everyone was wonderful to work with . I would recommend you to all
Amazing service. Very fast job on the repairs and my vehicle looks like brand new
Very professional. Very satisfied.
thank u sue for the great follow up you did a great job keep up the good work hey what about a pay raise
They kept me very well informed on what was happening with my car.
Thank you for the updates and speedy service.
I appreciated the professional quality of the staff and the daily updates!
Very complete analysis and estimate.
Attentive and courteous front desk service
Repair of car looks great and was done expeditiously.
Completely satisfied and would recommend Abra to
We truly appreciated the regularly scheduled status updates. They made the 3 weeks without my car more bearable. Kathy and team treated my car as if their own, making sure everything was perfect!
Everything went smoothly and I'm very grateful for how Abra helped me every step of the way
You are very Pleasant to work with
The color doesn't match. Very noticeable.
I loved the level of communication
Excellent customer service from Al. Bodywork was excellent
Excellent customer service and repair work would highly recommend !
I noticed right away when I picked the truck up that they had pressure washed the fender too closely and blew the paint off in an area so I am a little disappointed but I will contact Al in the morning and I'm sure he will rectify the problem otherwise the work that you did on the front end collision turned out great
Both Sue and Al were very helpful and very informative and answered all my questions. Would highly recommend!
Everything was handled exactly as expected. They went over and above cleaning up the car. Service was amazing
Great job, that's why I go there.
From the initial estimate through the finished car, I always felt well informed. Everyone I worked with, from two separate shops, were very kind and knowledgable. They made the process easy.
employees were very helpful, pleasant, curtious. I would recommend abra. They also were very fast on their service
Jill's truck looks great, friendly and professional service done in a timely manner. Many thanks!
They did a great job. Great attention to detail. They even cleaned out the dog hair from my yellow lab.
YOUR COMPANY IS FANTASTIC. FROM THE TIME I CAME IN FOR A QUOTE TO THE TIME I CAME BACK TO PICKUP MY CAR AFTER THE WORK WAS COMPLETED EVERYTHING EXCEEDED MY EXPECTATIONS. GOOD JOB BY AL, SUE & CASSIDY.
Kathy was very helpful, especially in explaining the work needed. Also Sue at the front desk was kind and understanding my concerns! Cassidy also was reassuring to all my questions! Thank you for being available & fast service! I'm telling everyone of your great work!
Very professional and courteous service.
Fantastic job! Great staff! Kathy was awesome!
The entire team was great. Keep up the good work!!
Vehicle Make : Range Rover
I can trust Abra with my car they kept me informed and I am 100 percent satisfied thank you for great service
Al Immel was nice pleasant to work with. Every one was nice at Abra.
My experience with ABRA was excellent. My repair was coordinated with State Farm Insurance and all went well from the estimate of repair, scheduling the repair and car rental. Your early bird drop off is very convenient and the vehicle repair was done in just two days and the finished product looks great. It was great that you called and texted me with updates on the repair status. Overall my experience with ABRA was excellent.
You guys were the best ever!!!
I was totally impressed with the service i got and how little time it took to repair my vehicle...i couldnt be happier
Car came back looking brand new! Everyone did a wonderful job, from the front staff to all the people behind the scenes. Thank you!
Always great service and quality people
Kathy, Sue Sorensen & Greg Engelmann were extremely helpful & made my ABRA experience the best it could be!
Excellent customer service!
Everything was done in an effecient and professional manner.
Al and Sue were amazing. They both followed up promptly and called when they said they would. Any questions I had throughout the process they answered and explained to me to perfection. I would definitely come back.....hopefully I don't need to often but if I need body repair work, I will be a repeat customer. Excellent service all around.
We appreciated that Al kept us updated throughout the process. Also very nice to have touched up a couple of spots that were not part of the repair!
I had to have auto body work done due to an accident that was not my fault. During this frustrating time, they made the process easy for me and I really appreciated that.
Was great truck looks good. Tha nks
Job well done. Fixed quickly.
Thank you for your service & assistance with enterprise rental.
Great people ,Great service & excellent body repair work . Freindl staff and they get the job done right.it was a satisfying experience
.thanks everyone !
Honesty,trustful and truthful. I also feel that the pricing was fair. Than you. I will.continue to use your services. Once again thank you
I have worked with this location in the past. They continue to be friendly, accommodating, professional and efficient. I have recommended them to several other people because of the quality of their work.
I was kept informed daily by text & phone calls. Al was friendly & helpful.
From start to finish, a great experience. All employees I dealt with were very helpful and friendly. Everything was thoroughly explained and done as promised. The constant update on the status of the repair was greatly appreciated. Definitely would use ABRA again for future body work.
Wonderful to work with. Kept us informed and were very efficient.
Had a great experience everyone was just awesome .
All you guys rock . Quality workmanship .
I appreciated the quick turn around to fix my car and ability to work with my timeline
Vehicle Make : Volkswagen
Sue, Al and the entire ABRA staff at the Franklin, WI location were true professionals and also make you feel important. They get to know you and make you feel like family. The repairs were perfect and on time. Would not go anywhere else (hopefully won't get rear ended again)!
The customer service was great! My car looks great ! Very happy with everything ! Definitely recommend!
Al & the entire team did an outstanding job!!
They rank 10+++!!
Absolutely great! I would recommend over any place!!!
The staff made a strong effort to get my car done in time for my camping trip. Everyone was very friendly...especially Al the man updating me on my service:)
To everyone that touched my car...unbelievable... superb job!!!
And a big THANK YOU to Al and Sue!!! You two were kind and patient.
Overall the ABRA team exceeded expectations!!
So polite and professional I would definitely take my vehicle back for any service I need!
Excellent customer service.
Thanks to Al and Sue.
Quality of repair work is excellent.
Car was cleaned thoroughly when I picked it up.
The great service reduced the stress of dealing with an accident.
Very professional, courteous service.
Excellent work, friendly staff. Would definitely recommend to others
Everyone was very pleasant. From the people who took me home, the woman at the front desk and Kathy, who handled my car, everyone had a smile on their face and made my experience pleasant. Thank you to everyone involved.
Outstanding customer service by Kathy and Sue. Thanks. Jim J
Great service. Will strongly recommend Abra to anyone.
Outstanding work and great customer service!
Great customer service, quick and efficient with the repair. Completed in a same day with no issues, not too much higher than the estimate and set up pickup the next day. Very smooth and painless!
Everyone was very friendly and helpfull.
Great service and perfect result
Quite professional and prompt
I have never experienced an auto body shop like Abra. I was given daily updates and the completed product was outstanding. Every employee that I interacted with were true professionals and treated me with the utmost respect. I have been singing your praise ever since I picked my truck up, and will continue. I will also be bringing my future auto body repairs to Abra.
Vehicle Make : Mitsubishi
I would highly recommend ABRA Auto Body and Glass.Totally satisfied with the service.Cathy was super wonderful. My stress level was very high and I became less stress as ABRA told me they would take good care of my car.The update was everyday with text message and phone calls.Extremely happy with the service.Once again,my car looks beautiful inside and outside.Beautiful job everyone!!!!Jackie Short
Great job! They were very good about keeping me posted on repairs every step of the way. We have ysed them before. Would recommend to others without a second thought.
Excellent work and exceptional customer service
Outstanding customer service
Fantastic job and outstanding, friendly service -- people who went out of their way to help.
Amazing sevice and results. I am a busy person and ABRA made the whole process very easy and convenient. Thank you all!
Everyone is always nice and efficient
Everyone was extremely pleasant and professional. They explained exactly what would be done and then kept me constantly informed as to the progress. The work was finished very quickly and I am completely satisfied with the results. I would not hesitate to take my car there again if needed and to let others know about their highest quality service!
Can't say enough about the service provided by Cassiday and her staff. Quick and friendly, and the vehicle looks great, came back absolutely spotless. I'd recommend them to anyone
The team at ABRA was extraordinary. I have never had a better car repair experience. I will definitely recommend them to others and feel confident about the referral. They definitely went beyond my expectations. The quality of the repair is excellent. The quality of the team working there is beyond compare. They knocked it out of the **** park!
Everyone that I worked with was so nice! Such great customer service and an overall wonderful experience! I was updated frequently and well taken care of! Thank you!
Everything was done so professionally well. From the time I walked in to the end.
Thank you for a great experience.
Very Very satisfied with the service of the people & the work done on my car!! Excellent!!
It is unacceptable to me that that during disassembly something breaks and is determined to be unrelated to the accident and you don't cover that part. Even if it isn't part isn't accident related the part was functioning prior to disassembly. I was requested to pay 240, and refused so they glued the piece back together. I have had two good experiences with you and referred numerous people to you. After this experience I will not return to you in the future!
Sue and Kathy were very professional and kind. Everything was taken care of in a timely manner and all areas were discussed with me so there was no question as to what was being repaired and when.
Totally satisfied with the way I was taken care of. My car is beautiful. Your staff is wonderful very helpful very knowledgeable. I would definitely come back if I ever would need more bodywork. However hopefully I'll never have to see you again. LOL. Thank you for all of your help and your quality work.
Everyone was very friendly and very helpful!
Excellent service and thank you very much!
Very professional staff people
Vehicle Make : Volkswagen
I appreciated knowing the status of the repairs.
Kathy and your staff were very professional. Thank you.
Extremely satisfied... Above and beyond customer service we are used to.
Everyone there is very professional. Abra was recommended by my insurance company and I am glad it was. I was never out of the loop. Communication was great. Thank you!
They forgot to call with quote to fix mirror that I asked to pay for. But they are amazing in keeping you informed and great service.
Fast, couteous, professional, through repair work. Much appreciated. Nice job.
Everything was great and the staff was super nice to me and my baby
Did an excellent job. Even cleaned the car inside
The service was better than expected and everything completed VERY quickly. If I have to do something vehicle related again, I wouldn't hesitate to go to ABRA.
While doing the inspection on the repairs found the fender had a scrape in the paint. The manager is having the fender repainted
Very professional from Sue in the reception, through the progress notifications to the quality of the paint job????
Vehicle Make : Volkswagen
A very challenging fix with a very challenging insurance to deal with, ABRA of Franklin, WI did not give up and made my car back to the way it was prior to the wreck. Thanks ABRA (Cassiday and Cathy especially).
The work they did on my car was beautiful, and the workers were so nice.
I greatly appreciate the excellent technical repairs and the quality of their service as well as keeping me in the know as to the status of repairs. Their staff is excellent.
Overall had a positive experience-great customer service, friendly staff and timely turnaround, however my last 5 minutes makes me question whether or not I will use Abra again. When I inspected the car before I left, I noticed the protective sticker on the bumper was bubbling. When I asked about it,the response was that the shop was aware of it and had pics, but that over the next couple of weeks it should flatten out. If the shop was aware of it, my expectation is that I should proactively be told about it. I understand that it is covered by your lifetime warranty, but it lends itself to a credibilty question now to me of "What else do you know that you aren't telling me?"
Great people. Kept me informed on progress. Car looks awesome. I would highly recommend them to anyone needing body work done.
I love the repairs to my car you guys did a great job!!
Vehicle Make : Mini Cooper
Flawless work and customer service!
Easy process. Good communication.
I was very pleased with the level of service we received everybody was helpful and very nice to deal with and the car was done in a timely manner and my vehicle was returned to me in beautiful shape inside and out.
Sue and Kathy were great to work with and very professional.
Job well done so far completely satisfief
YOU guys did a great job on my truck my experience with Abra was excellent thank you and keep up the good work
Everyone is very personable. I received very timely & frequent progress updates. My car is was ready in a very quick & efficient manner. I was very impressed with th repair job. I was additionally impressed with how clean my car was, not only on the outside, by the inside also. Thank you so much to all at Abra.
Appreciate being updated on the progress of my vehicle
Everyone so nice and car looks great
Vehicle Make : Volkswagen
Very helpful and personable staff. Work performed ahead of schedule. Recommend with confidence.
Staff kept updated any progression everyday and tried to explain why and what they need to do. It demonstrates a professional way.
Great experience. Turnaround time was fast. Really nice people to deal with.
Very positive experience. Friendly and helpful staff. Would recommend to family and friends.
I liked the text updates. But I really appreciated the clean car both inside and out. My car looks awesome.
Everyone was very pleasant and professional. I was always kept up to date with the progress of the worrk. I will recommend them to my friends and family.
But I don't know what they did to my radio I don't know how to program it again
Great communications on status throughout the process.
I really appreciated the professionalism and that I was notified every step of the way the best I've seen and my car looked amazing inside and out Thank you guys alot
Every person on your team that I dealt with was a pleasure to work with I couldn't be more satisfied.