Almost did not use ABRA because of poor experience with Cool Springs location. Went in to ask for quick quote on a side view mirror replacement and was told employees were too busy to help me. So I left. Got an estimate from a competitor and decided to give the Gallatin location a shot just to compare price. The saved me money and were very quick and pleasant.
My time car looked great when I picked it up I could not asked for a better job
The vehicle looked better then new. I was amazed at how clean and polished it looked. Couldn't be happier with the results and treatment I received from ABRA. I will highly recommend you all, with a special thanks to Dominic Lundsberg. He was outstanding to work with and turned a sad and hurtful time into a great experience. Thank you all at ABRA. The Ropp's
The best and smoothest repair experience I've ever had.
Juan and Richard were great to deal with- exemplary service and excellent workmanship.
Richard McCrea was very kind and informative on the status of my car.
Yes, COMPLETELY SATISFIED and it's because of the excellent customer service I received from Dominic Lundsberg, Customer Service Manager.
From the moment he introduced himself to me right after I got the news that my car could not be taken in until FEB 23rd!!!!!!! It was the last thing I wanted to hear 17 days away, as it was FEB 7th. Mr. Lundsberg, came up to me and told me that my satisfaction was his number one priority and that he was there to make sure my car was taken care of and that he would get in in THAT DAY.
He continued his excellent customer service by keeping me updated every day that week leaving me voice mails on the status of my car. Although my car release date was to be Tuesday FEB 14, Mr. Lundsberg came through again and my car was ready a day ahead of schedule.
ABRA is first-rate because of outstanding employees like Mr. Dominic Lundsberg. He is a ROCK STAR in my book professional, kind, thorough, proficient, personable and qualified.
Done ahead of schedule. Great communication.
All persons were friendly & helpful. Car looked great. Time will tell if repairs hold up, but I only assume they will. Would recommend this shop to others. Really appreciate the car wash! That was an added good thing! ! Thanks for fine job. Pat Youngblood
They did a great job on my car!
They did a great job and my rep Domic kept my updated every day
Loved my car having been cleaned upon return! Thank you!!
The work on the body was great, but the check engine light was on when I picked up the vehicle and it wasn't on when I dropped it off.
SUPER group of people GREAT GREAT Team
Appreciate everything that you did for us. Dominique was excellent and kept me in the loop about everything. They did awesome work. Thanks for everything!!
They were honest and always provided realistic expectations.
This was my first experience ahving a vehicle repaired due to a collision and although i hope to never have another collision... If i do, i hope to deal with the Gallatin, Tn ABRA team. They made this process and easy and smooth as i could have imagined and wanted. The supreme customer service and overall guest experience is greatly appreciated. I recieved my vehicle back so quick and it looks as good as it did when i picked it up from the dealership!! Thank you all very much!!
ABRA was fast and efficient and very communicative about the progress.
Very friendly and professional staff, keeping me updated on my repair progress. Was very impressed with Dominic and his attention to my vehicle .The results were exceptional. Thank you so much for your 5 star service. I drove many extra miles to this particular location because I was informed there were no complaints re: workmanship, and I'm glad I made the trip to this location. The results were flawless. Thank you so much, as it was meticulously done and I'm very pleased. Thank you for an excellent job. It means a lot.
Chris was very good about resolving any issues that I had and made sure that everything got squared away for me.
Excellent customer service.
All employees involved were courteous, attentive and helpful.
The repair job was top notch and my car was ready sooner than I thought it would be so I was very pleased!
The customer service was disappointing from start to finish. There are also still some things that did not get fixed that are being addressed by the insurance company
I was beyond satisfied! Dominic was phenomenal and that's why I drive 45 minutes to come here. Very courteous! He went above and beyond ! AND on top of all of that the quality of service is amazing .... my car looks better than I ever thought possible ... thank you !!!!
The service was amazing. I was well informed of everything that was being done to my car. The staff was friendly and helpful. I would recommend Abra to anyone needing work done to a vehicle.
Worst customer service I have ever experienced. Repair was to take "4-5 days" Actually took over 4 weeks. Total of ten phone calls are on my cell phone call log. I made most of them requesting status and a return call. All but one was never returned.
Staff here is very friendly. Dominique was my trusted advisor and did outstanding ding at keeping me informed of the status during the process of my car being repaired even when I was unable to answer the phone. My car turned out great and am beyond pleased with the service and quality of work from the people here. Thanks a lot!
Communication was great and car was ready in a timely manner. The staff were very friendly and accommodating.
Staff were very helpful and friendly. Service was excellent! My car looks great! Thank you!
Dominic Lundsberg, Amanda & Jackie where all 1st class
They are Professional, Respectful, Honest and Polite at every stage.
I got good care from them with this experience.
Thank You all????????????
Complete repairs were done about 2 weeks earlier than anticipated
I was informed of the repair progress by phone in a timely manner. THE repair looks great, and everything is functioning perfectly.
Dominic was wonderful to work with. He kept me informed on the progress of my car. The car looks great I am very pleased.
They kept in touch with periodic calls, (talking to a warm body counts a lot these days), and they finished the job in a reasonable time frame.
I inspected the work and could not tell any damage was ever done.
I really appreciate the lifetime warranty on their work.
ABRA proved to be a good choice.
Awesome guys did a wonderful job on my car so pleasedthank you for doing such a great job on my car
As far as I know everything is great. I have had the car less than 12 hours and not in the rain. I will have a better idea how GREAT the work was (or not) in a month or so.
I do appreciate the updates throughout the work to keep me informed of the progress.
Your people were outstanding your work was outstanding and I very much appreciate your taking the time to deliver my truck because my wife was unable to drive me to your shop to pick it up. Once again, a job exceptionally well done, the best I've ever dealt with.
I keep getting texts for Rhonda that her car is done. I'm not Rhonda, but I do have a car there getting fixed. Numbers are mixed up with voice mails bring left concerning damage estimates going up. Unsettling that numbers are mixed up. Will I get called when my vehicle is actually finished?
Vehicle Make : Volkswagen
Abra auto body & glass team is exceptional! Friendly people and their work is awesome! I'm a 100% satisfied customer! MR Chris kept me updated from the day I dropped off my car to the shop to the day I picked it up. The team is very professional. Thank you for fixing my car and made it look brand new! God bless!
looks better than before....very nice employees and skilled mechanics. would recommend to friends. thank you so much.
Everyone was terrific to work with. The explanations were excellent and the frequent updates really helped us plan. My parents recommended them to me and I would certainly recommend Abra to anyone needing repairs. Thank you!
My experience with Abra Body and Glass was exceptional in every step of the process!! Amanda, Kyle and Ed exceeded every expectation. Having a newly purchased Hyundai Genesis hit after driving the car for less than six months was very disheartening to say the least. I was very apprehensive about where to have these repairs completed and if I would be satisfied with the vehicle once the work was completed. I could not be happier!! The daily e mails and professional supportive staff exceeded my expectations in every phase of this process!!
Thank you for making my vehicle new again!!
Back tail light which was replaced has chip off light and paint color of back bumper doesn't match well with rest of car. Returning tomorrow to bring this to Abra's attention
Dominique was very helpful. He did a great job answering questions, calling me and keeping me informed, and my car was ready one day earlier than expected! He was very kind, as was the receptionist when I picked up my car. Thank you!
The service was good and I thank them for the service.
Dominic kept me updated on my car's status and Rick and Jay delivererd my car to my house after hours so I didn't have to come out the next morning to the shop. I was pleased with the service and will use Abra again, but hopefully not in the near future.
Vehicle Make : Volkswagen
Dominic help me from start to finish. I appreciated the time and attention he gave me. He was always confident that the team could fix my car in a quality way, which put me at ease. I am pleased with the care and service that I received. Thank you
Everyone was friendly and courteous. It's stressful having to get your car repaired, because of the circumstances, but everyone there made it a non stressful experience.
Chris did a fantastic job!
Great communication! We received the car back as if the accident never happened. Amazing work!
The people at Abra were the epitome of absolute professionalism in every way. It's very infrequent, in this day and age, that I experience working with any type of company that can match Abra's consummate professionalism. I was actually quite taken aback by how well they handled my case, in every aspect, from communication to kindness to workmanship. Bravo!
Domingue was extremely enthusiastic and professional . We appreciated his assistance
Forth time using this Abra shop. Been satisfied every time. Great work and wonderful staff. I've recommended them/you many times.
Thank you for taking care of me. JL
Very informative and friendly
Vehicle Make : Volkswagen
I'll be waiting for a call
Good experience. Everyone was very courteous and helpful.
Thanks Dominic For the great service!!!
Sticky residue left behind on roof and doors from some kind of tape. Thought they would have made sure to clean up the work area when completed.
Top notch service. Would recommend to others. Very pleased with finished repair.
I am completely satisfied with the great comunication and the timely repair and my vehicle looks great! Dominic, Amanda and Jay were extremely friendly and helpful. Thanks Abra!
Very helpful. Listened. Responded. Friendly. Good work.
Awesome job folks!! From start to finish the ABRA Auto Body and Glass team in Gallatin were professional, responsive, and first class. Loved the continuous follow-up and updates on progress. I'll definitely recommend ABRA to everyone I know!
The support and service I received was legendary! I don't think I've ever had the level of professionalism and sincere customer support like Dominic and crew offered. There is no where else my vehicles will go. I'm a customer for life!
Everything was as described. Body work is excellent. Time frame was on target. All is good.
Amanda **** and Chris Gobbell were great to work with!
I was treated very special and I know Dominic did everything he could to get my car ready as quickly as possible. They did a great job and I would highly recommend your service in the future
Great team. Cared about the customer
Jay was very professional and helpful. I will return if body work is ever needed again.
Job was done on time, looks grest. Everyone was very professional. Enjoyable experience. Loved the texts!
I am well pleased ,thanks
You guys are awesome! Thanks for making this not so great experience amazing!
Great job. Great communication. Glad they care about customer satisfaction. Would 100% refer to anyone who may need some collision repair.
Very professional.....very job.
Great communication and work. Timely and quality repair.
Very happy with the promptness of Abra's service. Job well done! My truck looks great!
Just like Tony The Tiger Says There GRRRRRRREAT
Dom was great, went above and beyond for me when he didn't have to. Because of him I'll be a return customer in the future.
Everything was taken care of professionally, start to finish. I am very pleased with my trucks repair. I will recommend Abra to everyone! Dominic was very attentive and helpful to all my needs and questions. Thanks again!!!
My experience with ABRA was amazing. Everyone was so nice. I appreciated the phone calls and text to update me about my car. My car looks great the team done a great job! So glad we used ABRA and im telling everybody i know about you guys. And Dominic Lundsberg was awesome i give you all 5 stars! Thanks again for a job well done!
Very nice job on repairing my back bumper. Everyone was so nice and did exactly what they said they would. Enterprise Car Rental was very late picking me up and Amanda carried me there so I could pick my daughter up at the airport on time. Thank you vey much!
They did a great job on my repair!
They are a phenomenal group of mechanics. They keep you informed throughout the time they're working on your car and let you know of any issues they may come across. They also continuously let you know if the car may take a little longer to fix or if it could be done sooner than expected! I would definitely recommend Abra to anyone with car troubles.
I was treated with respect and and my repair was done faster than I expected. I was informed every step of the way which was very helpful and comforting I will definitely recommend ABRA in the future
Vehicle Make : Volkswagen
Couldn't be more satisfied with the work that was done & the customer service. Dominic called us regularly with updates, which was very nice. We were told it would take 2-3 weeks for the car to be repaired due to the amount of work that had to be done. Even though we knew that, it was still nice to know exactly where the car was during the process.
All aspects of your service are perfect, thank you.
My main dissatisfaction is my truck didn't get cleaned. It's hard to see the detail of work when it's covered in dust. Inside my truck is covered in it. So bad I couldn't see the screen on radio and had to take finger and wipe it off to see. Went to take my girlfriend out for supper to kinda celebrate getting my Yoda back. On way home it was chilli, turned defroster on and dust went everywhere. Dust was our desert. Greasy hand prints on driver side window and door panel. Very poor to spend 7,900 and can't even get it cleaned.
After returning twice to the body shop to pick up the vehicle after more repairs and adjustments we finally accepted the finished job but when we got back home we noticed a floor mat was missing so we will have to go back for the third time Monday and hopefully get the floor mat. We have used Abra on two other occasions and have never been able to pick up a satisfied job when promised.
Vehicle Make : Volkswagen
Continual updates and personal concern were fantastic!!
Every time I use ABRA I'm amazed at the quality of work!! I will continue to use them and I will refer them to others
Appreciate the updates by text and the friendliness of the staff
Jay was so good to keep us updated through the repair process. He definitely went the extra mile to ensure that the transition from my car to rental and back to my car was a breeze. I have a 2 month old that packs a lot if gear but that didnt matter one bit Jay was on top of it. This was most definitely the easiest repair I have ever had done and I do believe it is because of Jay.
Everyone was just so nice - Mike, Jay & Amanda and everyone else I met whenever I was there. Thank you so much!
As a former Territory Manager for WurthUSA, the majority of my clients were autobody and repair shops as well as dealerships and their body shops where are my primary clients.This particular group of people in Gallatin, TN were exceptional in meeting my requests, their follow up, assistance from the receptionist all the way up to the manager. This particular location is one of the best examples of how a body shop should be run. On a scale of 1 to 10 they are definitely A-10 or / 5 Shop!
The best collision shop experience ever. Thanks so much
My experience was awesome! Very happy with the work and customer service!
Very dissatisfied with the paint job after I got home it looks like a paint brush was used to spread the paint
After I had it washed, it looked like there was a dim area that was not painted or re glossed correctly. I could be wrong, I will have to look at it tomorrow. And there were some compound stains on the back seat opposite of the side where the work was done. It did get cleaned after I saw it but it should have been done or caught before it was given back.
Great work and Jay was super
Great customer service and great communication goes a long way thank you
Excellent service and great work. We keep coming back, though we hope we don't keep having reasons to...
Everyone at Abra were awesome especially Mike and Mark I believe they kept me well upto date.
I was very pleased with the job . my wife was pleased she like the way cleaned it up. Thanks a lot.
The work performed was excellent and great timing on being repaired. All staff was helpful and very friendly.
I was very pleased with the service. The car looks very nice. Thank you for such a great job.
Excellent repair work combined with professional customer service !
Job was done quickly and everyone was most helpful.
I would recommend y'all to any of my friends
They did a wonderful job. Would recommend them to anyone.
Derrick is a true asset to your company. If he said he was going to do it, it was done.
I'm so glad to have my car back like it was.
J. Dominguez was very professional and a joy to deal with.
Very pleased with my repair . Everyone really helpful and friendly.
Finished early excellent work
Appreciate the timely updates by phone and text
The job was done quicker than I thought it would be completed very friendly and kept me informed
Everyone was extremely helpful and the car looks great.
Derek Daniels was the point person on
the restoration of my vehicle. He made
himself available to me if I called or
appeared at ABRA. He was very
knowledgeable and he instilled a sense
of trust that put my concerns at ease. I
also enjoyed working with Jay & Amanda.
Jay was very helpful, and took good care of us.. Very please with our experience..
Well, the rental car place sucked, luckily abra dealt with them which I love, and even stayed a little later than there used to, to get me a car. Other than that it was fantastic.
Jay did a fantastic job accosting my tight schedule to get me out of my rental car as quickly as possible. He took ownership of my situation, and was diligent in moving me in and out as expeditiously as possible. He was proactive in his communication on the status of my car, and keeping me informed. Plus, the repair looks great, with no visible sign of transition.
Your staff is excellent. Very friendly and helpful. I wouldn't change a thing. The car repair was perfect, looks brand new.
excellent job thank you so much
Everyone was very helpful and I love how you guys called to update us during the process. Top notch place!! Thank you!
Good job. You really don't need to text us every day about progress. We have to pay for each text big time as part of that time were out of the country. Thanks.
I felt everyone was very friendly and helpful and answered my questions professionally
I was pleased with the service except for the length of time it took. It took almost 4 full weeks for the repair to be finished. Other than that, I am satisfied.
Loved the friendly helpful manner and spirit shown to me every time I walked in the doors. The car was perfect where they repaired. My best surprise was the washed and polished vehicle. Thank you so much.
The team at the Gallatin Abra did a superb job repairing my vehicle, in less time than originally estimated. The customer service and communication was excellent as well. I will certainly consider Abra in Gallatin if any auto body repairs are required in the future and i wouldn't hesitate to recommend them to anyone else needing repairs. Job well done!
The text message status is not good. Other than that the experience was great.
Very friendly and efficient people and I was very impressed. Thank you!
Honest and helpful team at ABRA! My truck look as good as new!!
Vehicle looked great. Service personnel were very pleasant. Now stop the emails.
Jay and Kyle were always on top of keeping me informed about the status of my car. It took longer than expected but this wasn't their fault. The car looked almost brand new when I picked it up! Being that it's 8 years old that's pretty impressive!
They were very curtious and explained everything very well
The best experience, people and quality work. Thank you for the care you have my car.
Your texts Awesomely make a customer feel the trust and comfort. I am impressed. Thank you so very much for your Excellent Customer Service. Eventhough there was a misunderstanding when I came in to drop off my Kia. THANK YOU for informing me the status of my Kia. Believe Me that was Great Comfort. Keep up the Awesomely Great Customer Service and your staff have a Blessed Day Monique
Timing. It was horrendous. We were quoted MULTIPLE times when our car would be ready and then would receive calls to the contrary or would call before coming in and be told that it still wasn't ready.
2 incomplete items compared to committed: 1- promised to fasten a unrelated trim piece and 2- promised to over spray door for matching red paint.
Thank you for a job well done
Service could not have been better.
Jay did a great job at informing me on all the details of the procedures. He had a great attitude. The end results were better than my expectations. The work was done in a timely manner. I would recommend Abbra to any one. I plan to get future touch up work done there.
Excellent work and excellent service!
You don't have to contact me I'm scheduled to come back.
Great communication...amazing people!
Speedy quality! Great customer service.
You all are the best!! Fast, convenient and friendly! My door looks great! Thanks so much!
The Gallatin facility was very professional and so helpful. Car looks great, back to new. VERY PLEASED
No complains job well done
They completed the job way before the anticipated start date. Everyone kept me informed of the progress. The car looks fantastic!!! Abra in Gallatin is awesome!!
I like that you sent texts to my phone regarding the progress of my car. Even the phone calls provided reassurance that everything was being done right. Thank all of you for repairing my car in a timely manner.
The updated text are awesome! I would defiantly come back! The employees are extremely helpful and assisted with getting the rental car to me inside of me going to pick up the rental car.
Complete satisfaction. Thanks for the updates. I will recommend you to anyone looking for a body shop.
I was very pleased on getting my car repaired in such a speedy time. My car looks just like it did prior to accident. Just got car back yesterday and am pleased with how it looks. All employees I dealt with were very professional, helpful and friendly. My son had recommended Abra and I will also.
Thank you for keeping me updated throughout the repair process.
Great job! Fast turnaround and loved it that my car was cleaned up... It was a mess inside too! Thank you!
Derek was wonderfull through the whole process. He made us feel like we were his priority to have a great repair done in just one day.
Thank you for all your assistance.
Thank you for a great job, done right
and done in a short time!
They were thorough in explaining the process and what had to be done, howling it would take and kept me updated daily with texts. It was a very pleasant experience. The car looks great!
Did a great job on fixing car. Very satisfied with it.
Great service. Felt like I was important. Milton was also extremely helpful. Loved the daily text notifications. A great personal touch. Completely satisfied and would recommend without reservation.
Very professional, courteous, and fast. Car looks perfect.
Very happy with the outcome of our repair.
DERRICK AND VICKIE TOOK VERY GOOD CARE OF MY AUTO AS WELL AS MYSELF. ...I WILL CERTAINLY RECOMMEND ABRA TO ALL OF MY FRIENDS
Derrick in your Gallatin location is the best! He has remembered me and my daughter everytime we come in or call. We are a repeat customer primarily because of him. We have had just awesome service time and time again! In fact, I had someone hit me from behind a few months ago and my insurance wanted me to use another repair center. I refused and made them use Abra. There is a reason you make loyal repeat customers happy!!
Your customer service is awesome. They keep in touch through phone calls and texting and detailing the car to make car look like we just bought at the dealer. When my car needs some work, I know I will be back. Thanks again! :)
I understand the delay due to issues that came up during the repair. I prefer to have those attended to rather than rush the job. The car, however, was a mess when I picked it up. Unknown stains on the convertible top, lots of dust and dirt on the passenger seat and the liner in the trunk doesn't sit flush.
Mr.Derek Daniels,Ms.Vicki and Ms.Christina was very helpful. Keeping me well informed on the status of my parts that's on order and the condition of my vehicle. They are very professional and represent the Abra Automotive company very well. I will most definitely tell others about the company to make them future customers of the Abra Auto body and workshop.
Derek and abra were Awesome finishing early and making sure I was informed and satisfied. So happy
You guys need to sync your emails better. Tue email say you are done on 8/29 - then its not dine till 9/3
Also I was told going to reasembly twice via phone.
Besides those two issues it was a good experience that thank you.
Car done in a timely manner with upmost professional involvement by your personal.
Everything was great thanks for your time
Very pleased with the whole experience!
Great work and kept me updated at every step!
I liked how you schedule my car in and out on time. Also was happy with the repair.
They did a great job on my daughters car. Great service from start to finish.
They did a great job fixing my suv it looks brand new. Can't believe that it turned out great. Will use them again if I need to.
Version pleased, Eric was very professional and took very good care of me. Would highly recommend to everyone.
Updates on the progress of the repairs was greatly appreciated. We were treated with professionalism and respect. Repair work was completed to our satisfaction.