They went the extra mile contacting Hyundai when they found my oil cap was missing. Fixed my car in what I consider record time.
The team did a fantastic job! The text messages along the repair process was priceless.
My experience was excellent--customer service was spectacular!! Everyone was so kind and helpful, and they made sure that I was taken care of! My car looked amazing when I picked it up--it looked brand new! I loved getting the text updates about my car. I never felt I needed to worry about my car, she was in excellent hands!
The paint job looks amazing! I had to remove the tape off the glass but no biggie. I really really appreciate the complimentary cleaning on the inside. If I know of someone who is in need of body work, I will definitely recommend Abra!!
Everything was great! Kept me informed throughout the process, did a professional job. Would recommend to anyone. I also plan to tell Allstate how great my experience was. Thanks a bunch!
Very courteous and professional. Listened to all of my concerns about the damage to my vehicle. Completely restored my truck, even better than it was pre-accident. Cleaned outside AND inside (great suprize) prior to return. Excellent experience. Thank you very much.
Great job of communication via text. They also provided some value add services while finishing the job on time.
Loved that the car interior had been cleaned!
I was impressed with how professional, courteous and helpful everybody was. I also appreciated the how clean the car was both inside and out. I will definitely be back if I ever need more body work done.
Great to work with and helped me out when I was out of town. Overall great experience. Kind staff in person and on the phone.
Amanda was very good at keeping me informed of what was going on and what to expect and when I picked up the car i couldn't even tell it was in a accident great job thank you so much for your special care i would definitely recommend anyone that needs work done on their vehicle to abbra once again thank you
Amanda was very nice and professional at all times. Great customer service.
Fantastic job by Amanda and the entire ABRA team! Extremely pleased and satisfied with the repairs on my Challenger. When the end product looks "better than new", you know it was job well done. Top notch professional from all employees! Thank you so much!
Vehicle Make : Volkswagen
Professional and caring staff. The car looks like new. Couldn't ask for a better auto body shop.
Very fast, efficient, and fair with pricing.
You do great work and ready in time that you said it's going to be or a day earlier.
Great customer service as well as productivity.
Great, timely and professional service!
Excellent and fast service, my car is new and with your service, it still looks new,Thanks, Lou Murray
I appreciate how courteous everyone was.
The staff at Abra was wonderful! They were friendly, they communicated every step of the way, they did a great job on the repair and they even went above and beyond to not only vacuum my car but Phil took the time to take my car to get my tire patched (I knew it had a nail in it when I dropped off my car!) I'm so thankful for the stellar customer service and would recommend Abra to anyone!
Awesome job! Friendly service! Very accommodating!
From entering the premises to talking with Josh as he examined my car, showing me what would have to be done, and the follow-through with texts giving me updates, to their offer to bring the car to me, I could not have been more pleased with the service! ( and they even washed the car!). Will definitely recommend ABRA to anyone of my friends who need your services!
I was kept informed of my repairs And the car looks good and drives great!
Job was completed faster than expected. Everyone was friendly and professional. I'm very happy with the work done.
Pls convey my admiration and thanks to the one(one's) who did the actual work on my Car. Great job! Whole experience went better than expected..what a relief!
Good communication, did what they said, explained things to me thoroughly.
Very good experience...very satisfied...definitely would recommend them.
Thank you! My truck looks great.
Thank you!!!!! Thus far, everything is great!
I was very satisfied with the work that was done on my car. Keep up the wonderful work. You are an A-1 company. Thank you a very well satisfied customer.
Strong communication and pleasant to deal with; excellent body work and paint application!
All area were above my expectations, I would highly recommend you to any of my friends and relatives. Thank you for everything
They're always great! Efficient, quality work, and great on giving me updates
Thanks for completing the work so quickly and keeping me updated on the status during the process! I appreciate the extra lengths the team went to in order to accept payment directly from the insurance agency. The location is a bit challenging to get to and from, so having a team that eases the customers worries in other areas certainly does help for a better experience!
The job was very well done and very fast! My car came back so much better, I loved it!
Charlotte location on s Blvd was very professional and helpful when estimating repairs. Raleigh team did excellent job repairing car and keeping me informed
The Abra team were very professional and pleasant, especially Amanda and Pam. Amanda always kept me informed about the repairs of my vehicle. I felt that the Abra team worked as a team during the process of repairing my vehicle and they done a wonderful job with the repairs.
I was very pleased with Abra and would recommend to a friend
The repair looks excellent. "Like it never happened". Your human contacts (employees) are friendly, accomodating and very professional.
Your automated texting system leaves a lot to be desired. We were told the repair would take ~ 2 days. We dropped the car off yesterday morning, 5 July @ 9:20 AM and were told it should be ready late today, 6 July. Mid morning today your texting system sent a msg that the car would be ready for pickup on the 13th of July. My wife called to ask what was going on. Your live person said it would be ready for pickup at 5:00 PM. It was ready when we arrived at 4:40 PM. It is annoying to be mislead by your automated system when we had been told by a human a reasonable pick up time/date and we had planned accordingly.
LTC USA RET
I really appreciated the regular updates on the status of the repairs. I also appreciate the fact that the job was not rushed and a thorough job was done. Having all my questions answered when I picked up my car was also very reassuring. Great job!!
Very impressed with Abra. Car looks awesome and they even cleaned the inside of my car - cleaned/polished dashboard and vacuumed rugs.
Overall sayisfied. Quickly done. I hope it lasts!
You all were great! From keeping me updated through text, talking to your employees Josh and Phil regarding the process, everyone was informative and helpful. The job was supreme and I have had many compliments already! It's nice to know I found a body shop I will always go to and recommend to anyone! Thank you all for all your hard work!
Awesome staff. Very professional and accommodating. I had a great customer experience. Will definitely recommend.
Really impressed with the work that was done to it! My car looked brand new and felt like it to. I was especially surprised to see that my car was thoroughly cleaned inside and out! Definitely wasn't expecting that but was very happy about that. Thanks for the great job you did ABRA!!
This is the second car I brought to this ABRA location for body work. I was very impressed with the level of service on both visits and the cars came out looking great! I would definitely recommend ABRA.
I was 10 hours away from home and was hit from behind. Abra was there to ease my anxiety and made a temporary repair on my F150 to get me home safely. Best customer service and concern for my safety, I have ever had. Josh and Pam communicated my repairs as they happened. They are the best. Thank you so much Abra.
Excellent service, a very responsive team of folks at Abra. They texted me updates about my Honda and answered any questions I had. They were super friendly and repaired my car much earlier than expected. I would highly recommend them and want to thank the team for all of their assistance!
They did a good job on repairing my car and I will used them again if I need any more work done on my car.
I thought the service was very good. The quote was reasonable, and they delivered my car on time. I would definitely use this company again and refer them to others.
The whole team was fantastic! Everything looks great and was finished well before I expected!
They were fast, professional and friendly. I did my research on them before I chose them and they lived up to their reputation. I strongly recommend Abra. Hey, they even washed my car for me!
Great service and great work!
Everything was perfect. Staff was amazing
I was thoroughly impressed with the service and professionalism. I would definitely recommend others who might be in need of repairs
Everyone was personable and answered questions with thorough answers. This was my first time experience with a bodyshop that wasn't family owned. Needless to say, I was impressed!
Was very satisfied with the timely matter that the repair work was completed. Was done in a week. Very good service!
As my granddaughter would say, "GREAT JOB!"
As a Vietnam War vet, who does not deal well with stress, trauma or drama, I dreaded dealing with the mounds of paperwork, bickering and delays and excuses that typically go hand in hand with auto body repairs.
But much to my surprise, my experience with Abra was seamless and hassle free. From the receptionist, to the repair specialist, they were all highly professional and thorough and the work exceeded my highest expectations for both quality and timeliness.
I would not hesitate to recommend ABRA Auto Body & Glass to any of my friends and/or family. They are an example of how BUSINESS SHOULD BE DONE! Thank you.
Thank you for your excellent work and amazingly quick turn-around time!!
Nice people and good work.
They did a great job. My car looks great and it was ready on time!!
Thank you for the service and the constant text update on the progress of my vehicle
As I said before I was completely satisfied with the courteousness of the employees with whom I dealt, this speed with which they got my car back as it should be, and the quality of the workmanship. I would be happy to recommend Abra to anyone with a similar need need.
The service was fantastic! Everyone was friendly. My car looks great and it was completed early....a great bonus!
The initial greeter could have been more pleasant. This is the South, after all. They didn't seem to have a record of my initial appointment even though I made it through the ABRA website. I'm not sure how new this shop is, but they seemed a little unorganized and the staff didn't seem to have good repore with each other. I was told I would receive texts/emails about status of work but didn't until after I had picked up my vehicle. Called ABRA a day after dropping my vehicle off to get status. There was damage to another part of my vehicle when I picked it up, but was told it was there already. Dave was friendly & professional. The repair to my vehicle was very satisfactory.
David was fabulous to work with, great at communicating and always made me feel taken care of.
I would like to express my gratitude for the service done on my Kia Optima. I was impressed the minute I walked through the door and the kindness shown. I am a Diabetic and experienced a low blood sugar and the Receptionist was so kind and offered me some crackers. Also, I was given a bottle of water. There was a delay on my Rental Car and I received Professional Service and the issue was resolved rather quickly . The days my car remained in the for repairs, I received numerous text messages, and also, several voice messages. I was pleased with all of the services rendered from the Abra Auto Body & Glass. God bless this Company with great Customers. I will recommend my friends for Excellent Customer Service.
Thelma G Best
All the people I interacted with are super nice, and they do a great job!
Vehicle Make : Volkswagen
The staff was kind, reassuring and helpful. My car looked better than when I bought it! No complaints. They paid close attention to detail and were very precise. I would highly recommend you all to everyone I know. Thank you!
I got a fai estimate then work was completed on time and within budget with timely updates. All I could have hoped for
Totally professional from start to finish, work was done quickly and finished product was better than new. Very impressed you have a lifelong customer. Pat runs a great shop that produces a tremendous finished product.
Clarity of expectation estimate and timetable. Willingness to explain the things I did not understand . Everything was handled in a professional and expedient manner. I am not used to that these days. Super impressed!
The work done on our car is flawless, we couldn't be more pleased. Thank you
You guys did an excellent job
ABRA gave me excellent service. I was very satisfied with their customer care service and I felt my car was in perfect hands. They did a great job. Thanks ABRA!!!!!!
The staff was knowledgeable about the process dealing with insurance. It was so easy. The job was done sooner than expected. The office was clean and organized- sometimes body/auto businesses are not! I appreciated that. And the car looks great and was also cleaned and detailed when I picked it up. I was impressed by how smoothly everything went.
My car was ready as promised, and they did a beautiful job.
Everyone was very professional and made me feel like they were truly interested in my vehicle. They kept me updated at least every day or every other day. My vehicle was ready was ready as promised. Right on schedule. I would definitely recommend them. Hopefully I will not need another collision repair, but if I do I will definitely use them.
Thanks so much! You guys made this an easy process for me. I will definitely recommend abra to people
Everything was great-
Customer service was excellent !!
Great experience with Abba glass. They did great work. Kept me informed. And delivered on time.
Great service and clear customer communication. Seamless process.
I would like to say that u did an excellent job and thank u for a job well done
Excellent!! The team is always thoughtful, on time and the work is done perfectly.
Fast and professional service! We were pleased!
Vehicle Make : Mitsubishi
It was professional and friend. I appreciate the manner in which me and my car was treated. Thank you!!
Our car looked great when we picked it up. You cannot tell it had been in a crash. We received multiple updates throughout the repair job, in the car was ready several days in advance. Very impressed with the customer service and communication with the customer.
Thanks for the quick turn around and professional work.
At a time of stress, Patrick & Pam did a great job ensuring that I was comfortable and informed. My car looked/drove as good as the day I bought it!! Thank you!!
My only grip is that the inside of my car could've been detailed better. There was compound left in the inside of doors.
They made an exceptional vehicle better. I felt like I was getting a brand new truck all over again
Good job. My little car is happy to be home and in good shape.
Satisfactory job and customer service.
I appreciated the friendly service and the updates as my car was being fixed.
I absolutely love the work that was done on my vehicle. The vehicle looks brand new and they did an awesome job detailing the car as well. I received daily updates on repairs and the customer service was top notch which is hard to find these days. I would absolutely revoked this shop to anyone. Thanks ABRA staff!!
Very well qualified technician.
They did an excellent job!
Excellent job and very professional ! Well recommended. KEEP up the good work !:)
The repairs were completed in time, the customer service was great and I received daily updates on the progress. Thank you for going above and beyond the required minimum to make sure that my car was fixed.
Great service! Prompt, recognized me when I arrived. Completely professional and excellent work. Our second time there and we will return!
You all were quick and my truck couldn't have looked better. I was expecting it to take a lot longer
Patrick and David keep me informed thru out the process. The staff was very friendly. Thank you for ensuring I was in good hands.
David was very thorough, responsive, and lovely to work with. Thanks, my car looks great!
As a professional you put your trust in the hands of whom is providing you service to have your best interest in mind . If there is a miscommunication about something it is always good to ask and document detail info an then make sure that whom the service is provided to understand completely. My truck was put into the hands of what i thought was the best for the service that was needed and at the end of all was done i feel like i was taken advantage of. So i went home with the objective of finding out what took place and what was the most that i could expect for the money that was spent. And get at least 2 opinions about my experience.
Second time. Both great!!
I am very happy with my car and the service provided. It looks better than when we bought it used in New York a few years ago. I can't thank enough for the wonderful job. It's a delight to drive it.We will be telling everyone about the excellent service Abra gave us I hope everyone one there has
a wonderful weekend. :-)
The best folks I've ever used.
Easy and great to work with as always.
Very courteous & kept me up to date. Even detailed the car so it looked really sharp.
I appreciated the updates received from Patrick on the progress of my repair. Also, the text updates and notices was a nice feature. The staff was very courteous and professional. I would definitely recommend this site to others for body repair in the future.
I contacted the office on 10 9 15 which is the date I picked up my car to address a conn about my vehicle no one has contacted me back
Excellent status communications and great customer care from the service technicians
They called the rental car place for me...they were very prompt and everyone was very friendly and caring....nice very nice.
Patrick was very good about keeping me up to date with the process.
The process was made flawless with the way they communicated with me and consistently treated me like a valued customer.
The people there are SO friendly and courteous!! My car looks beautiful, thank you! !
Patrick was extremely attentive and thorough throughout the entire process. He updated me on my cars progress and worked with me to have my car complete as quickly as possible. I appreciated his A customer service and it will have me coming back for future repairs.
So far, it looks great but it's only been a day. The text updates are a nice touch but... they rarely provided what I would call an "update". Overall, great service.
You did a great job with awesome communication
Vehicle Make : Range Rover
I have never had such amazing customer service! The repair was excellent and they informed me of everything that was going on, every step of the way! Thank you for making what could have been a very stressful experience, seamless!
The car came out beautifully. The folks at ABRA definitely went the extra mile and worked to get my car ready so I had it before I went out of town. Great work.
This is the second time ive used abra on capital for repairs on my truck. Both times have been a great experience. Quality work and done extremly fast.
Very satisfied. Patrick did a excellent job.Very professional kept me informed every step of the way.
Fantastic experience. Great people. Great communication and fast
Great service. Couldn't have been quicker or nicer. A
Patrick and Kenny were great and helped me resolve my issue with my car in a professional prompt and timely manner. In fact, my car was fixed quicker than expected. Thanks guys!
It was great because my car was fixed way sooner than I expected.
I really appreciated the updates received to my phone along the way.
Vehicle Make : Volkswagen
Very satisfied with job! Communicated everyday with us either through text or a phone call. Will use them again.
Service was way above expectations and so was the turn around on fixing my car
Excellent communication, excellent customer service, excellent work proformed
Very good customer services! Fast service
Thank you for the great job and timely manner and communications.
The service was excellent.
Great job! Good customer service and quick turnaround
Very friendly and fast service!!
The text messages were great and the workmanship impeccable.
Fast, efficient and convienant. And it looks so nice too!! Thx a mil!
They went above & beyond my expectations. My car looks wonderful; very happy with their work & the helpful, friendly staff.
The staff was great. I had a taillight out that I was unaware of and they noticed it and fixed it for free. Also, they originally said it may be a week before the car was ready and it was only 3 days. Plus they have a really cool coffee maker that makes great coffee. I've been here before for body work, and they always deliver! Keep up the good work, guys
It was a very easy process and quick service!
They went above and beyond to make sure everything was right with my experience.
Good service, constant updates. And some extras!
My car looks great! Like it never was in an accident. Thanks for all your hard work.
My entire experience was simplified and stress free from beginning to end. They took the stress away of worrying about anything and all of my questions were answered before I could ask. This was one of the best experiences I have ever had.
Also, the customer service and overall hospitality from the employees blew me away!
Everyone that I spoke with there was a pleasure to do so and my car looks great.
Very friendly and accomodating.
Great friendly service and cost came in well under estimate. Thanks!
Everything looked good and was done in a timely manner. The staff was friendly and professional. I would recommend them to anyone.
This company was awesome to work with! Highly recommended!!
All of the team at Abra were absolutely excellent in every way. They made us feel like family and very confident that everything was going to be ok and we knew the car was in great hands. Thanks John, Pam and the whole crew!
Thanks for all the work y'all did. I got my car back super fast and I was impressed with the service
Abra did a fantastic job and I was overly pleased with my experience with them. Every step of the process, as miserable as taking your car to an auto shop can be was as enjoyable as possible.
Everyone that i came in contact with in regards to my repair. Was very nice an patient with me. Explained every detail. I will come to Abra for all me repair needs.
John and his staff were the most friendly, accommodating group of people from start to finish! I will recommend others and will always be an Abra customer for life.
They were extremely helpful and they did a terrific job and done early
Vehicle Make : Range Rover
Great service from all, especially Pam and John!
I was so happy to be reunited with my Dodge Avenger aka the SUPERHERO!!! Thanks Abra
Excellent job, just keep up the good work..
Vehicle Make : Volkswagen
The customer service could not have been better. I would recommend Abra to anyone, especially convenient to downtown and Cameron village area. They coordinate my rental car ceamlessly too!
Thanks for doing a great job, my car looks new and even smells new! I appreciate the updates as the repairs were being done. Good job!
The minute you come inside you're made to feel important and welcome this eases the apprehension
That you have about needing body work.I received
A hot cup of Joe and a homemade cookie from miss Pam.the work was fast and Kenny was very professional...thanks for the experience.
Thanks to the team of ABRA Auto Body & Glass for the great job they did I'm very thankful and satisfied.
Great service and wonderful people! Thank you!
It was a relief to come in and actually have someone else handle something. It had been an extremely rough week and having to deal with car repairs and having to find someone to fix it after the estimate was turning out to be a lot. As soon as I got there the staff was very nice and let me know if my insurance would allow they could take my car that day. I had not even set up the reservation for my rental since I wasn't sure when I would be getting my car fixed. They contacted enterprise and had someone come to pick me up which was another load lifted off my shoulders because I was not prepared for any of that. Later that day I received a voice mail letting me know what had been done already to my car slong with placing the order for my tail light. I received a call the following day letting me know that my car was ready to go. When I picked up my car it was all nice and detailed. I've had people say how you can't even tell it was even hit and it looked brand new. So the only thing left to say is awesome job and if I ever need repairs again I will go there. Thanks again for a job well done and speedy service.
I would highly recommend ABRA to anyone looking to have car repairs. The staff was extremely helpful and nice. I enjoyed my experience with them. They provide daily updates. Their work is top of the line. Best body shop in town!
Thank you so much for a perfect and quick job!
Vehicle Make : Range Rover
Although there were some issues getting the right parts outside of abras control, I was pleasantly surprised by the professional and frequent communication. Great experience overall. John and Pam were very pleasant to work with
Everybody was so nice I would recommend them to my friends and family
The repair work was first class in every way. The office staff, (Pam, John, and Kenney were courteous, sincere and professional. The work was done on time and under budget! What more can you ask? Well, how about detailing not only the exterior of the car; BUT also cleaning the INTERIOR of the car to a pristine condition!! THAT is true "customer focus"!! Great job!
My entire experience with ABRA has always exceeded my expectations. I have had the unfortunate pleasure of choosing them twice. Experiencing car damage is NEVER fun, or easy. What an inconvenience. ABRA and the people the work there do EVERYTHING in their power to mitigate the negative. They were kind, easy to work with, accommodating, and did everything they said they would and went above and beyond. Truly wow'D me! This second experience only validates, for me, that I wouldn't go anywhere else for body repair services.
Great! Excellent communications and outstanding staff!
My car looks as if nothing ever happened.
They were very easy to communicate with. They kept me in constant contact with how my car was coming along. Very professional. Above and beyond customer service. Great work!!!
The service was above and beyond and I really appreciate how precise and clear the whole experience was. Definitely will return if need be!!!
Everyone at Abra treated us well. They did an excellent job on our BMW and went above and beyond to make sure we were satisfied with the repair.
Your service was excellent. Thank you
I appreciate you all doing a great job on my car. Also for being professional and nice.
Abra's service is truly top notch. Not only was my car completely ready to go within a couple of days, it looked great when I picked it up. The car was beautiful inside and out! It actually sparkled, which is a great sight to see after having gone through an accident. Everyone that spoke with me was personable and very courteous. When my rental car company didn't show up at the time I scheduled them to be there, Abra offered to drive me over! I will recommend Abra to anyone who needs auto repair!
Everything was excellent!!
Great customer service and a very fast turn around.