Mr. Mike was very friendly. He showed outstanding customer service. Overall I had a great experience. Everything went smooth. If something happens to my car again, i will definitely take my car to abra in franklin again
Everything very professional!
I can not even tell where the repair was done, so the work was great. My service advisor, Darren, was friendly and called when he promised so the customer service was great as well. Great experience!
The team was very professional. My car was completed quickly and they did a great job! Shannon kept me updated. It was a great experience and I will recommend them to others needing repair work.
Mike (Franklin, TN) location was awesome! Very thorough & frequently kept me updated. Everyone was wonderful today when I picked-up my vehicle...and car looked great.
However, 2-hours later, for first time I noticed the spoiler in the back (far right side) was not well adhered/not well adhered properly...it was as if it had partially come off or separated from the trunk in one area. I trust it’s a simple fix.
Other than that, everything & everyone was great! Thanks, -Matt Cavanaugh
John was great! He kept me up to date throughout the process and explained the entire process when I dropped off the vehicle.
Vehicle Make : Volkswagen
My repair experience was exceptional! The car looks absolutely perfect and the office team was great at keeping me informed.
Stephanie and everyone at ABRA is friendly, efficient, and professional. While we never hope to have to get our car repaired after an accident I am very grateful for ABRA. Thank you!
Great customer service, friendly, and professional.
Shannon was great to deal with and I'm pleased with my experience at Abra
Vehicle Make : Mercedes Benz
It is rare to find a company that completely understand their customers needs, your customer service is outstanding. You kept me informed on the progress of my vehicle repair. I knew exactly what was going on and you kept your promise as to when my vehicle would be ready.Everytime I called your company I was able to talk to someone and you took time to answer all of my questions. I will definitely recommend you to any one that need body work and if I ever need work on my car then I will be back.
Shannon gave me excellent customer service
Darin was very responsive and exceeded my expectations in terms of timing. He communicated very expeditiously.
Shannon does a great job communicating with updates and such
Shannon and the rest of the staff where great to work with!
The entire experience was way above my expectations. If I should ever need body repair work on my car again, I will definetly use Abbra
Shannon did an outstanding job. I was very pleased with how she handled everything and especially appreciated the thorough communication. Well done! I am a satisfied customer.