Excellent customer service (Shannon was fabulous to work with!) I haven't seen or driven my car yet (husband picked up) but he was pleased with how it looked and drove.
I will definitely go back if I ever need to.
My vehicle was completed in a timely manner and repairs were done correctly.
Overall, a great experience
My car looks great. Excellent work. Customer service was outstanding quite professional from estimate to finish. I can't say enough positive about my experience with ABRA.
Shannon Lansfield, Customer Service Manager made sure that repairs on our 20012 Honda Accord were done correctly and timely. We are very pleased with the due diligence and professionalism she exhibited(and the repair technicians) making sure all issues were addressed. After her initial QC found the paint on the fender did not cure correctly it made it necessary to take an extra day to remedy the problem. Without asking she made arrangements for an additional day for our car rental at ABRA's cost. Super employee(s) Super ABRA!!!
Vehicle Make : Volkswagen
My car looks beautiful. Shannon did an amazing job keeping me informed. I'm very happy with the experience. Thank you for some wonderful customer service.
Shannon was absolutely AWESOME in every way!!! I would rate her a 10 ion very step of the process. She is a wonderful asset to Abra. The work was quality as well, but Shannon made the experience pleasant, gave me assurance about the repair, kept me informed and wanted my satisfaction to the end.
Doug did an awesome job of taking care of me and my car from start to finish. The staff was friendly and helpful. This was my first claim and the process was so easy because ABRA took such great care of me. All in all a great experience!
Very polite and professional people. Great communication each step of the way
We were so pleased with every aspect of our time with Abra. Great work and great communication of the work etc. we would highly recommend Abra to all of our friends!
We were impressed with the staff. Erin went above and beyond as did everyone, and the car looks wonderful!
Shannon was excellent in handling any and all issues that came up and I cannot recommend this place more Highly. Abra made an unpleasant experience, a wreck, quite pleasant. Thanks!
Everyone was very nice and kept me informed of what was going on. The work was superb and the car was clean when I pick it up.
Abra was excellent as usual
Everyone was very friendly and professional.
Darrin who handled my claim was very professional and kept me informed throughout the repair process. I would recommend ABRA to anybody. I am very satisfied with how Darrin and the staff handled my truck and claim. Excellent work!
Excellent service. Thank you.
Excellent service and results! Thank you
I am very happy with my car. It looks brand new. Shannon was so professional and friendly. I will definitely reccomend ABRA or use this place again if something else happens.
The service saw great and Darin kept me posted thru the whole process.
Abra team was professional and very service oriented. Your personnel answered all questions completely and in a timely manner.
Very quick turnaround! I was also very pleased that my car was delivered to me and the rental car picked up.
The staff was very friendly and helpful. I was always informed if the progress of my repair. The car was delivered repaired to my home clean and shining like new . I am extremely pleased.
Shannon was top notch and delivered. Her word was followed up by delivering exceptional service. In a world where the bar is set so low and we expect minimal service when it comes to 'customer service' I believe she has raised the level of what one should expect.
Thanks for a job well done, on time, and for coordinating the additional services!
Shannon was professional and thorough and the repair seems to have been done well.
Vehicle Make : Volkswagen
Customer service was perfection.
My car repairs look great and it was a painless process. Shannon was very professional and provided great customer service.
Job well done!
The job was excellent! Fast turn around for small job and love the text updates.
Good service. Professional and friendly
Job well done ! Very happy with the work and the timeframe
Experience was very good. I was kept informed on status every day. Repairs were completed quicker than initially projected. Everyone has been very friendly. Thanks for a job well done.
Vehicle Make : Volkswagen
Not likely your fault but four weeks is a a long time to be without a car.
Doug did a great job keeping me informed. The time it took to repair was better than my expectation. My daughter is excited to have her car back. Thanks.
Fantastic customer service.
They treated me well as customer, the job was well done, I was very satisfied 6 stars to Doug
Shannon was great at keeping me informed!
Shannon Lansfield was a pleasure to work with during my repair. She was helpful, knowledgeable, professional and so sweet. While I didn't meet the service crew, it appears they did an exceptional job on my Lexus and completed the work in a timely manner. I also appreciated the text updates and Shannon phoned me regularly with notable updates. I will recommend Abra to anyone that needs auto work done. Thank you again, Shannon!
Nice job on the repair. Erin was a pleasure to work with.
Price was great
Quality of work was excellent
Shannon was very helpful
I was very pleased with the communication your people gave me on the status of the repair status.
I give you 10 on this repair!
I appreciate Shannon's frequent updates to let me know the progress of the repair.
The repair was very well done. I certainly will recommend this company to others who needs repairs.
Thank you very very much!
The team was very professional and very timely in the repair of my truck. Each member I spoke with and the staff in the office did everything they could to make this a great experience.
Excellent service. Thank you!!
Incredible customer service. I don't think I've ever had as good. Erin was organized, easy to work with and seemed to anticipate my needs before I knew I had them. She went above what I'd have expected. And my car looks wonderful.
Very pleased. Took half the time as expected. Truck looks great. And since I was by myself the day it was finished, they drove it to my house for me. Thank you ver much.
I kept well informed about my repairs. Staff were very courteous. Car was cleaned!
Thank you for doing such a great job on my car. It was finished before I expected.
Erin was great to work with. She kept me informed throughout the entire process.
Shannon was very helpful and us abreast of the status of our vehicle.
From the first contact through end of repairs, Doug was courteous, professional, and easy to work with! Thank you for helping us through our "Deer-attack"!
The continuous updates (including text messages), were encouraging and informative during the repair process. Thank you for keeping us up-to-date on our car.
The repair work was exceptional! My wife is very pleased to have her vehicle back in like-new condition.
Brian D. Huether
Who team did a great job. Paid great attention to me and made sure I was satisfied.
Great job! The lady that helped us and the one at the front desk were very helpful and friendly.
Your service is impressive! Should I ever need my car repaired in the future, I will definitely come to ABRA.
Shannon was great to work with and communicated well throughout the whole process.
Excellent service and follow up by Shannon.
Shannon was really amazing. She kept me up to date on the repairs being made to my vehicle. ABRA exceeded my expectations on the timeline of the repair. It was a great experience.
Very professional, great repair job and always kept me aware of the status of the job. Very communicative. Highly recommend.
Excellent experience in every aspect!
Best customer service experience
Shannon was awesome and everything went really well car looks great
The daily texts are helpfull. Thanks
The repairs took ten days even though ABRA had four weeks to order parts.
I am totally thrilled with the quality and workmanship done on my car!! After looking at the door repaired, I can only see a perfect door. This was my first experience with an accident and I was graciously helped through this process by not only the friendly,helpful, informative staff but also my car was expertly repaired by conscientious talented repairmen! I will continually sing the praises of Abra Auto Body and Glass Company. Thank you so very much for all your kindness and care of my car! Y'all are the best ... a perfect 10!
Shannon was wonderful. She went above and beyond to make my experience with Abra pleasant. I would highly recommend Abra.
Headlights are not properly lined up
Condenser and radiator were replaced when were not damaged.
Did a great job! Thank you
They were very good to work with.
Thank you Doug & Amy and everyone! You are awesome! And, thank you for the Kit Kats!
I'd like daily updates by text and email. Shannon was phenomenal in keeping me updated.
Everyone was very helpful and knowledgeable and carried out their job in a friendly manner. Errin Lomier was very informative about the progress of the repairs and was well informed about her job. All around good experience
Abra gave me excellent service and Dean kept me updated through out the process. My car looks as good as new. Thank you
From start to finish it was a quick and painless process. Every employee, including darrin who helped us, was courteous and willing to do what they could to help. Hopefully we don't have to deal with anymore car repair, but if we ever do we will be coming back to ABRA.
No problems at all. Thank you!
The staff was very friendly and efficient .
Very courteous, quick service. Did everything they said they would and always contacted me every step of the process
Absolutely wonderful experience with Douglas at the Franklin TN location. He is a wonderful person.
Not only did the team repair the exterior damage, but they cleaned the inside of my car as well. It looks great inside and out!! Doug **** was a pleasure to deal with as the ABRA representative.
Great service, friendly staff & great communication! Errin Lomier did an outstanding job! Let me know the status regularly! Very friendly!
Shannon was awesome! ABRA did a wonderful job on the repairs. Glad I chose ABRA!
I was pleased with how frequently Shannon kept me up-to-date with the progress on my vehicle. Felt comfortable the whole time knowing when the parts had been ordered, when they were due in, when the work was being completed, etc.
Excellent service in every way.
Very fast...good communication...great price...
Had such a wonderful experience. I was thankful for the updates as it went along. Everyone I talked to was very kind and helpful. Shannon was a great person to work with. I had a great experience.
Shannon was great every step of the way. My car looked brand new and I really appreciate the detailing of my car. I will recommend you to others.
Vehicle Make : Volkswagen
Quality work and quality people make a winner. Always!
My car looks like new, I could not be more pleased.
I was very pleased with my experience with your team. From day one, all of my needs were met and I was in the know on all issues every day that my car was in your care. I was very pleased with the service and professionalism. I will definitely refer my services to all my friends and family. Thank you for everything.
Great service and repair.
6 day job took 10
Had to wait 30 days to get car in to be fixed
Errin was great, the communication through-out the process was excellent!! We need more people like Errin in the world today!!!
Shannon was terrific.
Car repairs were awesome.
Would recommend Abra to all my friends.
The final work was done very well, however, the communication can be improved - I was originally told repairs would take 5 business days but the repair actually took 11 business days. This would have not been a problem but I was told each day that the vehicle would be ready 'tomorrow' which was difficult to plan around travel, work and a rental car. Final product was done well but improvement is needed during the customer service process.
Treated with respect. Kept me informed about status of completion.
Shannon took such good care of everything and kept me informed about my car. Outstanding work! I give everyone s 10!!!!
The front door that was repaired closes with a slight rattling sound. A chrome molding at the top of the rear replaced door is not secured. It's good mechanically. The color matches perfectly. The doors seem to fit well. Thank you for the delivery of our vehicle.
Excellent service. Great workmanship. Totally satisfied
All was good. Efficient and nice customer service.
So professional and made the process so easy for me!! Thanks Doug for taking care of everything!!
They offered to return the car to me when I was having trouble getting help to pick it up. And it is cleaner inside and out than it was when I dropped it off for repairs. They were great!
Great service very fast and got it done. Thank you guys for delivering my car to me and also detailing it
The work was done perfectly in the time promised. I especially appreciated the way Shandon communicated with me and kept me apprised of the progress of the repairs.
Fast and great work! Friendly service from everyone there.
Everyone was exceptionally nice to me.
Excellent customer service!
My car looks brand new, and I can't believe how fast you fixed it!
This is the first time we have had the need for auto repair in many years. I was concerned about the hassle factor that we may be in for. The experience with Abra on Seaboard Lane was very positive. My interaction with Dawne and Errin could not have been better. They were both helpful and professional. Great work.
They were very friendly and took care of the job in a timely manner. Very good customer service.
Appreciated the way Doug kept me informed during the entire process.
Great communication and delivered as expected. The only issue was wait time to bring in for service. Had to wait over a week for an appointment. Understand due to work load. Thanks!
I was upset that the estimator did not fix everything he said would be fixed and did not put me on the schedule at all. I called on a Friday to confirm Monday drop off and found out I was not even on their schedule and they already had 80 cars on the schedule for the week. But I think Dawn or Donna could tell I was upset so she made time for me. It took the entire week instead of the 2 or 3 days I was told by estimator, but I can understand they were slammed. I was not too happy when I picked up car and realized something was not fixed. They showed me what I signed so it was completely my fault for not carefully reading what I signed. One of the girls went to talk to manager, but I decided to leave and just live with it since it was my fault. I was actually shocked that the girl and the manager came outside as I was loading car and he told me they would fix the area that wasn't fixed at their cost and not deal with insurance at all. He said they were proud of their work and want customers to leave completely happy. I was very impressed that there are companies out there with that kind of work ethic. They made mistake with schedule and fixed it instead of just saying "sorry" ,AND, unless it turns out to be false, they're willing to fix something they don't have to since I signed papers. I was very impressed and will definitely tell my clients about Abra.
Christina Sepulveda is AWESOME!! She is directly responsible for why I am so satisfied with the experience I had with your company. Her communication throughout the process kept me, not only sane, but up to speed on the status of my repairs. I'm grateful to her!
Loved my experience at Abra! Everyone there are true professionals!
I'm completely satisfied with the work your company did and your customer service.
Great job! Thanks to everyone!
Pleasant experience - exceeded my expectations
Thanks to Darin for getting it right. Also, the receptionist was very nice and helpful
Very nice doing business with Darin
2nd time with ABRA , both excellent.
After I got home notice two places on bumper that was replaced. Planning on calling them Monday. I took pictures. Two dots on passenger side bumper
We worked with Christina Sepulveda at the Cool Springs ABRA. She was first rate!!!!
Awesome customer service w Christina Sepulveda!!!
Best customer service up front and the repairs are great. I would recommend Abra to everyone. Thank you.
Amazing staff, amazing professionalism, amazing attention to detail!
Already recommended Abra to others and will continue to do so.
Jeff and Doug are the best!
Quality service at a reasonable price. From the representative at the front desk to the service tech. Who perform the work on my car I was completely satisfied. I would highly recommend Abra auto body & glass to my friends and family !!!
Fast service, great communication, perfect job. Doug was very kind and personable. Nothing more we could ask for.
Doug was fantastic from start to finish. I could not have had a better experience.
Doug did a tremendous job every step of the way. Everything was perfect. There is zero visible evidence that my car was in an accident. I'll definitely use Abra again if I need one of my cars repaired.
Dog was absolutely outstanding. Some of the best service I have had in my 48 years of life so far. Very pleasant. Very professional. Made me feel like he was really interested in making sure that both my car and I were well taken care of. Followed through promptly on everything he promised. I would highly recommend ABRA, both on service and the quality of work performed. Thank you for fixing my Audi S5!
Excellent service and great job in the repairs
Doug did a great job keeping me updated on my car. He truly cares about his customers and when he said he was going to call me he always did. I will definitely recommend Doug to anyone.
I will use again (if necessary) and would recommend to friends.
The work was completed extremely fast , well before the estimated time. Darrin went above and beyond in taking care of me even delivering the care back to my home so I would not have to wait an extra day to pick up when my wife could take me.
I'm in love with my repairs and christina!
I had a lot of concerns coming into the shop. This was my first experience with the insurance and a collision center. Erin Lomier did a really nice job keeping me informed, and most of all was very pleasant and connected when she talked.
ABRA of Franklin is the best. They took really good care of me and my vehicle. Thank you Errin for great Customer care.
I've never been in a crash so this experience was difficult-however Abra and Christina were wonderful. They kept me informed and my car looks and runs great. Thank you!
Car looks like "New" again!
Outstanding service and terrific work
Thanks for all the updates.
A body shop? This is the car spa
Christina was great. She was extremely nice to work with and very helpful.
The repairs were done much quicker than I anticipated. Communication was excellent throughout the process. Employees were extremely courteous. Repair job was perfect.
When I brought in the car, Doug said that they would buff out or fix some additional spots on the vehicle. When I picked it up, none of that was done! If you are going to ask if I want it done why not complete it? Also with the car being there an additional 3 days due to parts I would have expected it to be done.
Communication was good. The car looks like brand new when I got it back
Excellent service I will highly recommend you. And your great staff!!! Lois F
Great service and a quality repair.
Christina was a huge help! We will definitely be back for all our auto needs!!
Abra went above and beyond my expectations. My car looks better than new! The customer service is better than I have had, anywhere. I would recommend them to anyone and everyone. I trusted them with my baby and would again(hopefully I won't have to haha!). Doug is amazing and is such a great person to work with. He totally turned a bad situation into something so good!! My car is shiny and beautiful and I have fallen in love with her all over again!! Thank you abra!!!!
Repairs were superior!!! Excellent completion timely. 100 percent satisfied
Bring in another car tomorrow for a quote to get it touched up.
Doug was excellent! The whole experience was easy and fast!
Christina provided excellent customer service. Another great experience with ABRA!
Returned my car cleaned inside and out in a very timely manner and kept me updated throughout the day Thx
All your employees that I dealt with were friendly, knowledgable, helpful and very professional in all phases of my dealings with ABRA. Thank you for making a bad situation(I damaged my car!) into an easy encounter.
Great job and was very fast.
OUSTANDING SUPERIOR SERVICE!!
Everyone was very kind, professional and helpful.
Service was great. Only issue, it took a week to get the window.
This was a first rate Facility all the way around...
Personnel, work quality, customer care, communication were flawless.
Christina was very helpful during my visit and repairs. I will definitely be back if I have any other car body or part issues.
The Abra team are all Pros........my special thanks to Darin who is in the true sense of the words customer service
Best ever. Treated me as a customer. Kept aware of progress. Helped with rental
Car. Would do a commercial for them
Driver side door handle doesn't work. Can't open the driver door from the outside. Molding on inside of driver side door was not flush.
Great introduction and explanation about the job and estimate. Fast service. Great work! Excellent customer service. Great communication via phone and text on progress! Great delivery! Expressed genuine concern on quality of work.
Doug was very friendly and helpful. He even buffed out a spot on a different vehicle than the one we brought in for repair (for free!)!
My bumper looks brand new. We will tell anyone we know how fast and good your work was!
Great team - Christina was so nice and always kept me updated and was so professional. Dawn was also very sweet, even without a voice!! Hopefully won't need to come back, but if I do I'll definitely pick Abra.
Completed to satisfaction with great customer service and on time !
Christina was stellar. Fabulous attitude, smart, and helpful. If I was ever in search of an employee I would hope that I could find one that is as good as she was. Loved to receive the email updates as well. Very impressed with your business. Thanks! Steve & Nancy Jackson
ABRA did a great repair on my car. It looks brand new! The customer service was exceptional. Doug **** kept me well informed. I will recommend ABRA to anyone that needs this type of service. Thank you.
The customer service I received at ABRA by Christina and Dawn was by far the best I have ever received in my 34 years on this planet. I was kept informed, I was treated extremely well, my truck was fixed in just two days, and they allowed me to leave the rental car at ABRA instead of having to drive it back to Hertz (this literally saved me at least an hour). Professionalism isnt easy to find these days, especially at the level the both of them portray it. I would hire the both of them in a second if they ever wanted to work for a marketing company. They are an asset to ABRA, treat them well!
Staff was professional, friendly and they kept me informed. Car looks great.
impressed with the receptionist when I showed up. Very friendly and attentive. Also, got exceptional treatment and attention from Doug **** who kept me informed as to what was going on, on a daily basis.
First class service. Darin Layton was the best all the way. Repair work was well done.
Great experience. Thanks.
Excellent experience. Highly recommend Abra!