Josh was great and helped me through the whole process and kept me informed.
I love the way they kept me updated on the progress of my car
Wonderful customer experience with the team. Unrelated to the experience but information you may pass on to State Farm, the experience with Hertz was not the greatest one.
Dennis was very helpful! The repair looks great!
Everyone was very professional and nice. A great experience.
Dennis was great. He kept me up to date on the status of my car, answered all of my questions, and overall was exceedingly helpful. He made the stressful experience of getting into a car accident as stress-less as it could be.
Dennis was excellent. He kept me informed on the progress of my truck. He was very kind and attentive to my concerns. During a time the was very upsetting for me, Dennis made my ABBA experience delightful. Again thank you so much Dennis and ABRA for making my truck beautiful again.
They were great and timely and friendly.
Courteous staff who kept me well informed of the status of my vehicle repairs. I would recommend Abra to friends and family.
Timely and great communication
Took a little longer then I thought but the service was too notch.
I was informed about everything and got my
Car back faster than I was told. Everyone was
Nice and made you feel comfortable
Dennis **** did an excellent job on providing me with the best customer service possible! He was very nice and helpful and able to accommodate all my needs on getting my car in and out of the shop as fast as possible with the best service! I am very happy and pleased with the results of my car and will highly recommend ABRA to everyone and will definitely be coming back!
Vehicle Make : Volkswagen
The body work was very well done and I'm satisfied with that; however, someone scratched the leather on my steering wheel. This was disappointing since this has happened to me before with a past car. I would hope people would be more careful with the car.
Great job on my truck! Y'all are there to help for sure! Great customer service!
Hey bravo to the guys at Abra just like before I'm truly satisfied Jena and Dennis are real professional at what they do.once again thank you Abra for a job well done. Mr. & Mrs. Michael&Rennete Huggins.
The team at ABRA was great! They took care of me and had a smile on their face while doing so. If I do have to have body work done again I would definitely use ABRA. Thanks for everything Dennis and Charlie!
After my check in experience was so thourough, I was 100% confident that Dennis and his team would take care of my car. And they did! The collaboration your office has with Hertz made the whole process seamless. The finished product looks amazing! I'm am very impressed. Thank you!
Dennis was very helpful and show concern about making this unfortunate accident easier for us. This was my wife first new car (less than 2000 miles). Dennis treated the car like it was her baby. That was pretty cool and it help put our mind at ease. He was very professional, we will let other people know about the care ABRA give us. Thanks to everyone at ABRA.
I love that I only dealt with one person start to finish. Dennis was very thorough and very personable. He kept me updated and the work looks great!
Very good customer service from the team. Job done way before estimated time. And I feel it was an above and beyond job at that. I would for sure come here if ever needed again.
My experience with Abra was wonderful. I love that Personal Touch of having one person to go to; Dennis and the crew did a great job.
Dennis was great. He took good care of me and kept me informed.
Great service. more than happy with the repair. thank you.
Josh was awesome!! Great service!! I would definitely recommend abra!
Dennis **** was great he called everyday to let me know what was going on with my car and he answered all my questions love this place.
Excellent experience all around. Very professional
Josh was absolutely awesome with the entire repair experience. The car looks great and everything was extremely easy. Hopefully I don't have to get work done again any time soon but when I do I'm definitely coming back to ABRA. 10/10.
Very quick and great customer service.
Very informative, polite staff
Great communication and customer service from start to finish!
Everyone was very nice and accommodating, and actually cared about my car and the work they're doing on it!
My car was filthy upon return. The interior was coated in dust and had several dark marks on the walls and ceiling that were not there when I dropped my car off. My repair looks good, but there was also something very sticky and gooey on an exterior piece that was replaced. I expect the interior to at least be in the condition that it was left in, if not better.
Great customer service and attention to detail.
Your company turned a nightmare (a car accident on my first day living on my own in a new city) into barely a blip on my radar screen. Everyone was so kind, exceedingly helpful, and genuinely friendly. My rep, Josh, treated me with kindness and honesty and with hospitality that, frankly, was unexpected (I'm used to walking into car places with my guard up; I didn't have to worry or question a thing with him). Josh made me feel like an old friend or little sister in the way he kindly handled my situation, reassured me, and kept me up to date (along with answering every question with the utmost clarity and patience). Abra also handled everything directly with my insurance company, which took a huge weight off my shoulders. And, of course, my car looks incredible! No one wants to get into an accident, but your team made this a very pleasant, easy, and painless process. I'll definitely recommend you to friends and, heaven forid I need auto body work again ;) , I'll choose Abra first. You all really were the very best and you far exceeded my expectations.
The customer service was amazing. Dennis **** did a great job of keeping me updated on progress of the repair, very knowledgeable in explaining the process, and provided a quality customer experience that is very rare in today's world. He did an excellent job and I really appreciate him alleviating some of the stress of the accident + car repair process.
Great customer service and communication.
Great customer service! Thank you for doing a great job!!
Vehicle Make : Volkswagen
You still have my vehicle, as the repair was not complete, after final inspection. But I appreciate everyone's professionalism and thoroughness. Looking forward to getting it back.
Quick repair, good customer service.
Abra was amazing! Dennis kept me updated on the status of my vehicle. They washed and vacuumed it, which is such a pleasant surprise! Everyone was very friendly. I will definitely be returning next time I need body work!
So for so good very please
I had a good experience thanks to Josh. He was extremely friendly and personable and made sure I had a smooth transition. He's awesome, thanks again!
Abra did a great job on my car. It looks great and was completed ahead of schedule.
Josh did a great job working with me on fixing my car. I am very pleased with the job done.
Dennis is great. He's the reason I keep coming back to Abra.
I appreciated how John kept me informed about the status of my car during the repair. Great workmanship. I'm very pleased with the service and quality of work.
Great job! I was impressed with the continuous communication throughout the repairs and really appreciated the attention to details beyond just what was involved in the accident such as returning my car vacuumed and washed. Thank you.
Car repair exceeded my expectations. Everything looked great. John and Josh were both very helpful and friendly. Will definitely recommend your shop to others.
Excellent customer service and repair! We will definitely use Abra again.
Josh was very helpful and kept great communication throughout the process.
Josh kept me informed and had my truck ready on time. Looked great.
So professional and compassionate!
Wonderful place of business very kind and genuine people! My car was fix correctly and in a manner able time! They also kept me updated the whole time they had my car with text alerts and as well as phone calls with updates and status on the process of my car! I would highly recommend them and would use the again!
It was a great experience. My car was repaired to better than new and ahead of schedule. Everyone there was very professional and super friendly. I will always recommend and use ABRA if the need ever arises again. ......
Appreciated the updates and the easy access if I needed to talk to anyone. Everyone was was friendly and very helpful. They went over and above in accommodating my needs.
Continued excellence in pleasing the customer.
Thank you for all of y'all hard work. Keep up the great job.
I was expecting the car repairs to look like brand new, but it is noticeable to me that it has been repainted. The finish looks "grainy", which does not match the factory finish on the other side. The service time was appropriate and I appreciated that I could be dropped off at enterprise and leave my rental car at a ABRA in the end.
The customer service I received was amazing. I appreciate the tips on care and maintenance of the repairs done to my vehicle. Although verbally expressed, a written do's and don'ts list would be helpful for the new paint.
Dennis was wonderful, very timely and efficient.
John and his team did an excellent job. If I need work done in the future, I will definitely go back.
Always a progress report. Work is done beautifully and Dennis **** is a wonderful representative for the company. He always displays confidence, trust and respect to us when ever we have repairs done. Thank you Linda H
The people their were very courteous...John K. was very knowledgeable of his work and explained everything that would be done to my car in detail. I like how I was updated by text message when repairs were completed and when it moved to the next stage of being painted. I brought my car in 8/8/16 and my car was finished in what I thought was a timely manner of two 8/10/16. I had a bullet hole in my trunk and now it looks like nothing ever was there. I would recommend Abra on 2nd Ave North Nashville, Tn to anyone...I would also return here for my car repair needs in the future.
Thanks- S. Turner
Vehicle Make : Mini Cooper
Josh was great. Very helpful and a credit to your company.
Great service, nice people and they said 3-5 days for my repair. They delivered in 3 days. Beautiful job. Would definitely use again. Thanks Josh and Jenna for everything. Kathy Celauro
We were satisfied with how josh kept us informed of progress of repairs however the day we picked it up (7/30) we got out on interstate for our 3 1/2 hr trip home to have tire pressure light come on and the truck had an significant vibration. We pulled over called John and was informed that he closed shop in 10 minutes at noon and was sorry he didn't have anyone to send out to help us.!!! So we checked tire pressure of which 2 had 37 and 2 had 39 lbs of air/pressure so we reduced our speed which calmed down vibration and decided to drive on home to where we could have someone look at it! We took it to dealership where it was purchased and were informed that the driver rear tire was not checking out appropriately and that we should contact Goodyear for a possible defective tire. Goodyear then ask us to take it to one of their approved centers which is another 45 minutes from our home so that the tire could be evaluated. The Goodyear approved technician informed us that all tires were over inflated and drivers rear was way out of balance. Tires called for 30 lbs of air/ pressure. So he rebalanced all 4 tires and corrected Amt in tires. The frustrating thing to us is why was the truck not driven once tires were put back on because one would have felt vibration and noticed gauge on!! Yes we realize the tires were mounted at a different place but when one sublets work out you still need to check to see if done properly! We had put our utmost confidence in you guys and at first you had helped ease a bad situation for us but I can't tell u how upset we both were after having trouble on road and speaking with John. That blew all positive customer service done the entire week before!!!
I am completely satisfied with service I received especially my contact, Dennis, who kept me up to date every day by text & phone calls, always having time to listen to me! Picking up my car & dropping off rental went smoothly, only regret was Dennis was at lunch & didn't get to meet him! Will gladly recommend ABRA!!!????
The guys at Abra on 2nd ave are real professional.I'm going to tell all my friends that if you have damage to your car go to the guy's at abra. If you want it done right.And ask for Dennis ****
Very pleased with the service and the help from Denise making sure everything was we'll taken care of.
Keep me informed.. Work was done in a timely manner.. Car was put back the way before the accident
Very impressed with efficiency and friendliness of all involved.
My bumper looks great just like when I purchased my car. I'm a happy customer.
I just want to express my appreciation for repairing my Ford focus. I truly love the job
Fast service and current updates privided
Josh was great to work with & is a true professional.
Wow!!! Haven't ever had a better experience with any company. Dennis was great. Communication was great. My car was restored to new condition and the guys/girls who did the paint job were excellent. Also impressed with clean and comfortable office and surroundings. Did not feel like a "shop". Thank all of you for a great experience after a bad ordeal. Jolene
Amazing job!!! Thank you for quality service and quality repairs!! Absolutely 100% quality service satisfaction guaranteed!!! Abra= Professionalism to the highest level, Thank you so much!!!
Vehicle Make : Volkswagen
I've worked with Josh twice now. He consistently goes above and beyond. He's definitely the reason I continue to use Abra. A+
From start to finish the process of having my vehicle was seamless. Dennis was amazing at keeping me in the loop. I would highly recommend Abra to anyone needing auto body repair.
John was great kept me informed the whole way through. The job was done super fast and the car looked great. I would definitely recommend Abra to a friend. Thanks!
Everyone was very helpful and nice. I had a rental car reserved with Hertz but they didn't have any cars available, so Jenna didn't hesitate to call Enterprise and State Farm to get my information switched over. My car was fixed in one day, plus they cleaned it up inside and out. John went over all the details and warranty information with me. My car looks great and I couldn't be happier! Thank you all so much it was truly a pleasure working with you!
Working with Dennis was such a pleasant experience!
Vehicle Make : Volkswagen
Super accommodating and friendly !!!!
I couldn't be happier with my repair work and the service I received at Abra downtown. Everyone was friendly and very helpful. They kept me informed throughout the entire process. I will certainly recommend to everyone I know.
I was very satisfied John kept me updated as he said he would I love da job u all did it's like a whole new car I love it
Service was first class, Dennis took care of everything, in a very timely manner.
My agent with Abra named John was extremely helpful and very thorough in explaining everything I wanted to know and answering all of my questions. I really enjoyed my contact with him and would recommend him to any if my friends and family.
Great experience all around!
Josh was great and kept me informed
Professional, helpful, stayed in touch.
Hi got me in and got me out glad l stop by !!!!y'all the best in Nashville thanks josh loons great customer service
One of the best experiences I have had with a repair shop- Dennis was absolutely incredible.
Thanks Abra! Great staff!
Very quick turn around time.
Dennis was very helpful and efficient in dealing with the repair to my car.
My car was appropriately repaired and in a timely manner. Dennis was our rep and did a good job.
The business model which sends silly texts such as "your car is happy here" and then hounds the customer to complete surveys was not appreciated.
Vehicle Make : Volkswagen
Totally impressed with the service from Josh Koons. I'm 60 years old and have never been treated with his kind of complete service. Forgot, car looks great too!
Good work. Very cooperative staff.
Our car was repaired quicker than originally anticipated. Josh stayed in touch and kept us informed every step of the way. Jenna greeted us with care and concern the day of our accidents. The team did a great job on the repairs
Excellent service and repair work. Dennis in Nashville went above and beyond to ensure I was satisfied and kept me updated in a timely manner.
Dennis went above and beyond my expectations. He made the whole experience less of a headache.
Additional interior cleaning/vacuuming was appreciated. Also found missing $10 bill-thank you!
I was thrilled with how quickly the car was repaired, but less than happy with the fact that the car was on their lot for five days before it started to be looked at. I do not know if I would go there again if this is the norm.
John was very great. The work looks great.
Done right and quicker than I expected.
Dennis was polite and informative. I could not have asked for better communication from a body shop.
Excellent work, communication and customer service.
Excellent service all the way through the process! Jenna and John K. Were great.
I like the process of communication. I appreciated that Abra took care of getting my car to dealership for recoding keys, brought in detailer for cleaning in addition to body work done there. Would definitely recommend. They were swamped with business and missed a couple of items but quickly committed to making those things right. Good folks.
Dennis provided above and beyond customer service. He completely won me over for Abra.
Vehicle Make : Volkswagen
Abra is amazing ! I will for sure return if I have any problems! The whole team was exceptional !!!
Vehicle Make : Volkswagen
Josh was very great about keeping me updated and getting everything I needed done finished in a timely manner.
Dennis and his team did an amazing job. And they were finished before the estimated date. I appreciate everything they have done for me. Job well done.
I would like to thank Dennis for taking care of my vehicle. He did it profecionally, and throughout the whole process I was confident that everything will go well.
Thanks for taking care of my car for me!
Josh was very helpful and patient throughout the entire process. He kept me in the loop on the status of my vehicle via phone calls and texts. He made my life easier by communicating with insurance companies and explaining all the details of the process. He was friendly and a great communicator.
All were very professional and friendly. I'll definitely recommend ABRA! Job well done.
Always great and timely service from Dennis and the 1st street Nashville location!
Thanks for going above and beyond
I had a great experience! My car looks like new! Thank you!
We were going on a trip and Josh and his crew had the car ready for us when we needed it. I was kept informed of the status throughout the entire process, via teat and phone. The service and results were exmplary
Very professional and helpful stuff.
Thanks to Abra, my car looks brand new after an ugly accident. The team at Abra was AMAZING. DENNIS WAS AMAZING!! He helped and updated me every step of the way of having my car repaired. I will absolutely continue using their services and recommend them to everyone I know. Thanks Abra team. And thank you Mr. Dennis. 2thumbs up
Had issues since the beginning. I called to schedule my repair that insurance was covering 100%, they only scheduled me for an estimate. This was after me explaining I needed the car fixed asap and didn't need an estimate with insurance taking care of it. I then went on vacation and was assured my car would be ready before I got home, and that it would be dropped off at my house. I received a call and texts stating my vehicle would be ready and dropped off on 5/3 and would be notified if there were any changes. They took notes on where to park my car and where to put the keys. I got home yesterday and my car wasn't here and no one could explain why. My car was dropped off this morning after explaining I had to make it into work today. Would not recommend Abra and would not use your services again.
Couldn't be more pleased. Joshua was excellent!
Vehicle Make : Volkswagen
Dennis was great to work with. He exceeded our expectations. We will only use ABRA in the future.
Fabulous job. Staff kept us informed and went above and beyond. Car looks brand new again. Definitely will recommend and use again.
Great Customer Service. Received updates about progress of vehicle.
Dennis takes customer service to a whole new level and stays there!
Thanks for all of the updates! I received a text thanking me for trusting you with service but didn't get a call to let us know the car is ready...
Incredible service. I would recommend this company to anyone. Thank you specifically to Dennis for all you did for me. God bless!
Great experience & excellent customer service. Thanks!
ABRA is the best in my book. I've taken all my business to the 2nd Avenue, North in Nashville, and believe you me, I've been there a lot. Dennis is the kindest, most pleasant and thorough CS Manager I know. Thanks ABRA. Anther job well done.
The service was excellent they let me know day for day what was going on with my car on a daily basis and when they were thru Abracadabra my car fixed those guys at Abra really take their job serious my car looked brand new. They even took the time to wash it I think that was great I was really was satisfied thanks Abra.
I was truly impressed with the attention Mr. Dennis **** directed toward my vehicle, he's truly an aficionado of body repair, customer care and customer satisfaction. Dennis secured my confidence with Abra by making me feel as if I was the only customer he was dealing with, from day by day progress all the way down to the final polish. Dennis is true to work, a great Ambassador for Abra.
Thanks Again for your Excellent Service,
Sean E. Lawrence
Dennis was great to work with! 10/10! Completely fixed all of my issues and went above and beyond for customer service.
Fantastic in all respects. Exceeded all expectations. All staff is very professional. Repeat customer. thank you for asking
As far as I can tell in only having had the car back for a few hours, the work itself was very high quality and good. My issue lies with the state of the interior of my car when I got it back. The protective floor mat was left in there and was wet, there were boot marks on the passenger seat and the driver side door skin that looks like they had come from fine white dust in the shop area. There was also similar white dust on other parts of my black interior like the center console and surface of the dashboard closest the windshield.
Dennis was fantastic and an excellent communicator but I think perhaps the guys in the shop could take a little bit more care in the future.
Dennis **** did an outstanding job and rendered the best customer service I have had in the past 15 years!!
Vehicle Make : Volkswagen
good job thanks
I felt like I got first class service. They went above and beyond for me and exceeded my expectations!
Dennis was great! He kept me in the loop on all progress on my repair and was very thorough!
Abra, Dennis and team do a wonderful job.
Dennis did a good job communicating with us about the repair and following through with excellent work. Thank you very much.
Very professional and customer friendly
Denise was awesome to work with and extremely helpful. Very appreciative and will absolutely come back. Thank you all again.
John's attention to detail was very much appreciated.
Great Repair service and Excellent customer service. You guys did a great job on my car!
Great service! Dennis is a fantastic employee and while I hope to never be back, I would absolutely choose Abra again. I especially appreciated that Dennis did all the insurance work for me. As a graduate student and employee at Vanderbilt, that was a huge relief!
Excellent job! My car looks perfect and the repairs took half the amount of time than what was originally estimated. I will definitely come back to Abra.
Vehicle Make : Volkswagen
My accident has been such a stressful situation and I'm so thankful for the abra team for working with me and my hectic work schedule. Thank you guys so much for delivering my car and helping me with the gas for the rental. It was such a stressful day and not being able to get the rental back myself I was in a dilemma. Thank you guys so much for everything! My car looks great and you guys were so kind and helpful.
Quick and professional service
Dennis was awesome. Best customer service experience I have ever had. I have already referred a friend.
Dennis **** was great to deal with. He handled everything quickly and was very helpful throughout the whole process.
What a refreshing experience! Josh did a fantastic job of keeping me informed. I have already recommended ABRA to a couple of people based on my experience with you.
I had a great experience after having bad ones at other shops in the past. Dennis **** in particular made it great. He communicated with me all the way and kept me at ease on the repair as well as the timeline. He was helpful to get my rental car situation lined up for drop off/pickup. Just really thrilled with his level of service. If I have to deal with the unfortunate need for repair I know that this part of the process will go smooth. Thank you.
They did a great job on my ford thanks
I received regular updates which was great and my car looked as good as new when I picked it up!
Vehicle Make : Volkswagen
Dennis **** is a true professional. I would refer anyone I know that needs body work to him. He made everything about my claim easy and explained every step to me along the was
Josh was great to work with. He always kept me updated and work done on my car was perfect. I love that they even vacuumed it out and cleaned the windows!
Dennis was a joy to work with! He kept me informed throughout the whole process and even advised me on some ways to work with my insurance company. He made me feel like I mattered to Abra and that my vehicle was in capable hands. The car looks and drives great after the work done on it.
Very good service, and repairs!!
Keep doing what you're doing!
Josh did an excellent job staying in touch with me throughout the whole process!
The personnel were extremely kind and friendly. I even heard someone calling to check on a customer who had been in an accident which had led to them contacting Abra. The process worked as they described and the car looks good. I especially appreciated the car wash and vacuum at the end.
Dennis and Jenna are fantastic. They are a very good representation of you company.
Josh was fantastic. He kept me informed and was knowledgable about the process. A pleasure to work with and my truck looks great.
Dennis was awesome! I had complete trust in him and chose to take my car to ABRA solely because of him.
Josh Koons was fantastic! Fast & knowledgable.
Joshua Koons in Nashville gave amazing service. Kept me in the loop at all times and tried to accommodate my schedule and requests.
Only complaint were the text messages. They were general, didn't apply to the timing of my experience and overall annoying. Thank goodness Josh knew how to give such good service.
I loved how clean my vehicle was When I picked it up
It would have been great if the car was cleaned fully. As i sat on my seat i got white dust on my pants and dash board had the same dust.
You should have also used some type of freshner to elimnate paint odor.
Everybody did a great job. Very satisfied with the work and customer service.
From the start, Dennis assured us that we were in good hands and kept us informed throughout the entire process. We were extremely pleased with the quality of work as well as the attention from Dennis to keep us informed. We were recommended to ABRA, and we will also be recommending ABRA in the future. Thank you!
Abra auto body and glass has nice and respectful workers. They make sure their costumers are happy and taking good care of. I just wanna thank Mr. Dennis for my car. He a fantastic job and I will continue to bring my car to them and let and send other people to them. I give them 10 thumbs up. Go Abra????