Communication during the process was great.
Good job, good communication.
Everyone did a wonderful job on my car! Thank you!!
They were wonderful in every aspect!
The customer service was excellent. Everyone was so kind and professional. It was a pleasure to do business with them.
Great customer service and my car looks great!
Jason kept me updated during the process.
ABRA far exceeded my expectations. The communication was outstanding,as well as the work performed. Your customer service people are the heart and soul of your ideal repair facility. Thank you.
Got everything done in a timely manner and did good work
A truely concerned and professional team. I was kept up to date with what was happening re. the repairs to my car. I would have no second thoughts about recommending Abra in Cordova TN to anyone in need of repairs to their automobile. Thanks for making this experience as pleasant as possible.
Thanks for a job well done it was a great experience I will use Abra again if I ever need to
Very organized.I loved the text messages .
Very professional and my car looked great
Great communication, friendly customer service and perfect repair!
Great customer service, especially the daily updates I received. Will highly recommend to family and friends.
Everyone was great! Courtney kept us in the know the entire time!
You guys did an awesome job thank you so much
Great customer service from office staff
The staff was great and I enjoyed getting the text alerts about my vehicle.
Courtney went above and beyond to ensure good service. She communicated efficiently and always made sure I knew what was occurring with my car. She ensured we were treated right in regards to insurance and advocated for me when I wasn't there. She was awesome and I will most definitely use ABRA again specifically because of her service! Thank you thank you thank you!!!
Very satisfied. They got me in earlier than schedule.. I would rate the staff as a 10. Kept me updated on everything. Would Recommend them to all.thanks
You guys really did a great job!!!
The manager Terry was great. I had a hard time getting there before they closed and he waited for me twice. Very satisfied with the work and customer service.
I was kept updated about every step of the process which was nice. Also, when I called up to the shop I was able to speak to a "real" person immediately and the person was knowledgeable about my specific case. The experience from drop off to the date of pick up was entirely positive. I would highly recommend Abra in Cordova to my friends and family. Thank you!
I love the job they did on my Vehicle
Excellent customer service and I'm very happy with the repairs!
Everyone was great! A BIG Shout out to Kason for helping me get scheduled for my truck repair.
Hands down the best experience I have ever had. From the moment I called with questions about making an appointment, how to reserve a rental car and all the way up to picking up my finished vehicle was phenomenal
They were very polite and professional
I love the employees they was very nice and comfortable they make you feel like family
Staff was friendly and efficient. The repair was completed in a timely manner and I was kept informed about the repairs with several text messages. Thank you for a job well done.
The did a very nice job on my truck and they were also wry nice and kept me informed on the status of my truck.
Had a great experience with Abra. Friendly service, and daily updates on the progress made the process feel stress free.
Excellent job and service!
Great service, expectation setting and at a reasonable price thank you.
Your whole team did a fabulous job from greeting....contacting...repairs
Kept me informed the entire time they had my car. Very efficient
Thanks to the team, for your togetherness in gin getting my car back to me in a timely manner
Great job communicating with me in regards to the repairs being done. Friendly staff
Very professional and courteous staff.
I was really surprised in the day to day updates. I didn't have to call to check on my vehicle which was one less burden. The Abra team were very friendly and did a really good job on my vehicle.
Great work in a very acceptable timeframe
I needed my repair quick due to my job relocation. ABRA squeezed me in, did a great job, and finished on-time despite a tight schedule.
Could not have had a more perfect experience. Courtney was knowledgeable about everything that needed to be done to repair my car damage. I have never before worked with a company that constantly updated me on the progress......ABRA was the very best and I would always take my cars to them in the future......as well as recommend them to friends.
The staff was very friendly and professional. Courtney was absolutely wonderful, very knowledgeable and accommodating. I was very pleased with the repairs to my bumper.
The staff was very informative, prompt, and courteous at all times. I enjoyed doing business with them.
My car was ready the next day, perfectly repaired and they washed my car. I am ver happy
I appreciated the updates and the professionalism of the associates. I will use Abra again!
Loved that they kept me informed about the status of my baby daily.
Thanks for fixing it in shorter time.
I enjoyed getting messages from you.
Happy with all aspects of my experience in getting my car repaired.
Very professional. Thanks JG
The repairs were made sooner than when promised. They kept me informed of the progress, and they helped me with answers to things I didn't understand about the process. They were friendly and professional.
Elisa is what customer service is all about. In addition to being professional she is thoughtful and caring. She put me at ease and was very personable. Give her a raise! Also Courtney was very professional on every daily call she made letting me know where my car was in the process. Thanks so much and Gods blessings to all!
They Kept in touch with me daily about how the work was progressing and finished in a timely manner and everyone was very friendly
My rear bumper needed replacing and that was accomplished within a reasonable time period, I picked the car up at approximately
1pm made two stops and arrived at home at 4 pm. Unfortunately now (10 pm)as I was parking the car, it will not start.. Did something happen when the mechanic kindly attempted to fix the check engine light' which was on when the car was brought to Abbrs? .......I wonder .....
ct 2how In
The communication of then status of the repair was outstanding.
Employees were extremely personable and helpful.
GREAT EXPERIENCE. Work performed was very well done. Thanks ABRA!!
Very friendly staff and Jason called everyday to keep us updated even after getting a daily text message.
Everyone was polite, and very helpful
Cortney is a great asset. Super sweet and informative.
Courtney is the best! She has awesome communication skills ! I give her the highest score possible.
Excellwnt work! Will use for any future work I might need.
Service was absolutely great. No changes needed.
Friendly staff, neat office and workspace, constant updates and fine work. My car looks good as new!
Everything was handled efficiently and professionally, and repairs were completed a couple of days earlier than first estimated. The car looks almost new.
Very pleased. Jason was great and very helpful and patient with me.
Jason was AMAZING!!!! He kept me abreast every step of the way from appraisal to pick up. He explained the damage and repair needs in detail, which is refreshing. His overall customer service is simply STELLAR. The fact that my baby (my GL450) was beautiful and shining again was the BONUS!
They were wonderful! I was updated every day on the status. When I picked up my car everyone in the office was extremely friendly and over tne top with service!
They kept us well informed of the progress of our repairs and were extremely friendly and courteous.
I really like the way ABRA kept me abreast of the progress being made on my Hyundai Genesis. This car is very special to me because it belonged to my late husband who died Thursday, December 3, 2015. One of the last things he said to me that Wednesday night before dying the next morning in his sleep was, "Girl, don't you tear up my car!"
I was devastated when I was rear-ended about six weeks later...Fast forward to today, I saw a car that looked like the one he left in my care. He would be pleased. Thank you for a job well done!
Thank you for your great customer service. I am well satisfied. God bless!
I was kept well informed on the progress of my repair by Jason.
The entire process was painless and pleasant.
Courtney and staff were very courteous and took great care of my car.
Very satisfied with service
The body work they did was great. But they didn't set up my reservation at enterprise. So I had to wait at enterprise until abra set up the reservation. Very friendly staff. Overall I was satisfied!
Repairs were done right. They were done in a timely manner. They kept me in the loop of what was going on.
They kept me informed and updated throughout the total process.
The last couple of days I was getting texts that said my car was just waiting for final inspection so it seemed like it took 2 days to do the final inspection. I know you guys are really busy. Anyway I am happy with the work. Thank you
Super customer service! Very good coomunication during the process. Thank you!
Very courteous staff. Always kept me posted on what wa going on with my car.
Professional and very helpful employees. No body wants to deal with an accident and subsequent repairs but Abra wil make the experience the best it can be. If the need arises I will go back to my friends at Abra.
The level of customer service excellence was unprecedented. If my vehicle ever is in need of repair, I will choose ABRA of Cordova, TN to do the work.
Jason was very good about keeping me informed about the progress on my van, which was completed faster then expected...a nice surprise!
Very kind and attentive employees - striving to please and accomplishing!
Staff, especially Courtney, were kind and helpful. Enjoyed getting daily updates, which eliminated a lot of stress.
I love how I was kept informed by text every day. It was awesome!
My car was not repaired. They only painted the damage. My stearing is till wrong. No quality check was done on work. Stearing was main issue for shop visit.
Jason was friendly and helpful. The emails kept me up-to-date on the progress with my car. I appreciate that.
ABRA was incredible. From start to finish, I was kept informed about the process and never doubted that they had my best interest in mind!
Fast, good customer service and excellent work!!!
The communication was great!!! I was always informed about the progress of my vehicle. The staff was super friendly and helpful. The crew did a great job in repairing my vehicle and it's looks excellent!!! Great job guys!!!
I had to wait, but was well informed the whole way through.
The Abra collision repair on Patriot Dr. in Cordova was outstanding. The team was thoughtful and took care of my needs on the spot. They were quick, thorough and kept me updated on the time of repairs until complete. I would recommend Abra on Patriot to anyone I know in need of repairs due to scratches, glass and collision.
Everything was very quick and efficient
Great that my car was finished 2 days earlier
than projected. I also appreciated the daily
progress reports . Very friendly & efficient office
Vehicle Make : Mitsubishi
Communication was excellent and staff went above and beyond to help me with the rental company.
Excellent customer service.
If cars need to be washed before bringing them in to be worked on in the future you could inform customers.
All went well and we are satisfied with the service,
Fit and finish looks great.
High quality repair work done quickly. Personnel were very nice and kept me well informed on the status of the job.
Great service! Everyone was nice, friendly and kept me informed daily. The car looked great when I picked it up and I was very glad I chose Abra!
The staff was great, they kept me informed daily about the care of my car. I would recommend abra to everyone.
This is not the first repair job that this particular shop has done for us. We have been extremely pleased each time. The Encore just completed looks like new. Thanks for a job well done.
pleasant experience w/informative updates
professional & friendly specialists made for
a job "well done". Would definatley recommend Abra
to anyone needing their vehicle restored to customer satisfaction!
Thanks for helping us out. Great job!
Very friendly and knowledgable
Everybody at abra went above and beyond. Thank you!
Excellent communication and daily updates really make for a great experience. I never had to wonder or call and ask what was going on or when my truck would be ready. The body work was well done and my truck was cleaner than when I brought it in.
Great experience since day 1 until completion. Everyday updates given.
Keep up the great work. Abra has the best service of all the auto body and repair shops I've ever been to.
More timely updates would be great. Also, e-mailing the estimate.
The manager made sure the insurance company took care if everything. I didn't have to do anything but wait. They even called Enterprise Rental Car for me. REFRESHINGLY SATISFIED!!!!
Jason kept me informed with the repair progress every day,I'm very pleased with Patrick also very helpful with an issue not related to the accident.Very nice staff
Great service. Great job. Very professional and friendly staff!!!!!
I insisted to State Farm. that my car was to be repaired at this location in Cordova. They Did repaired my Murano before and it was perfect. I'm confident enough, that I also asked them to do another repair on a separate invoice. It's very comforting to know the job will be done correctly. Oddly enough...someone hit me just hours after picking up my car....so I'll be back....
You guys were amazing you kept us informed on the progress daily and the old truck looks amazing!
I was extremely satisfied. Thanks.
Good Customer service. Very good
the quality of the work the updating process the friendliness of the people are all reasons why I appreciated them.
They did a great job keep us always updated on the job they are doing and the work was good. thanks
Fast, friendly and professional services
Thank you to everyone at Abra, especially Terry and Courtney. Fantastic team of people who work tirelessly for the customer.
I love the professionalism, daily communication and competent staff . each day I got a call , text and/ or email with a daily up date of the progress of my car. I really THANK YOU for the personal customer support . I appreciate your extended support
Fast, efficient, excellent service. Updates were very good.
The work done on my car was great. The paint is a very close match and I'm satisfied. My only complaint is that the canards and other pieces that were recycled from my old bumper weren't repainted with the new one. Very good job, though. Looks good
Great staff to work with.
Professional and efficient. Thanks Abra!
Very satisfied with the work and I had a wonderful experience working with the staff.
Everyone was amazing. My car looks almost brand new and it is a 2007 model. Even the inside looks incredible. I refer everyone to ABRA in Cordova, TN!!
This was such an excellent and smooth process. Jason and the ladies working in the front office are the best. They were very professional yet personable. I will definitely use Abra auto repair for any and all future car repairs. The repairs were completed in a very timely manner. Service was excellent. Thank you so much!!!!
I've used Abra in the past and knew what to expect from such a high quality company. Having worked in customer service for over 25 years I must say from start to finish,the care I was given was exceptional, especially during a trial some time.. Thank you for an outstanding experience! ????????
Keep up the terrific work!
I really don't have anything else to say. I was updated throughout the repair process. I got my car back fairly quickly and it looks great.
Great service and very friendly. Appreciated the daily text updates on the progress of my car.
You guys were very professional and friendly and work was completed quickly
A fantastic job done earlier than I expected. Service was superb. Thank you!
Great group of employees working at Abra. The only a thing that upsets me is the SOB that caused me to need your service.
You have great crew, very profesional, with someof the best customer service that I have ever encountered.
C. Steve Weigandt
It is obvious that you have more business than you have workers to handle.
The car looks great...once I'm ready for the addition repairs I will be looking at you guys for repairs... thank you so much
Very professional and efficient. This is the Bee family 3rd experience w/Abra. Very pleased. ????
Very pleased with service . Staff extremely courteous and repairs were completed in timely manner. Thank you for great experience.
Great communication regarding the work and time frame of the repair
Thank you for a job well done. We were notified daily about the progress.
Fantastic service from everyone. Thankyou.
They were very professional and courteous.
Excellent customer service. The car looked great too!
Great job and I appreciate that Abrafollowed up with an issue after it was picked up a corrected immediately.
Service was excellent. My 12 year old looks almost new. Wonderful staff!
Janelle is totally the reason I decided to proceed doing business with ABRA Auto Body & Glass Cordova. She is welcoming, personable, and tailors her approach to benefit the customer at hand. She was patient with me and provided me with all the information to make the process seamless. Great job!
Terry met with me after hours in order to complete my vehicle transaction. I believe he was the shop manager.
Thank you to all ABRA Auto Body & Glass Cordova staff for providing me with excellent customer service!
My car is leaking anti-freeze and the radiator fan is not functioning.
Thanks for addressing my repairs in a timely manner! Great job.
If my car ever needs another repair then I plan on bringing back to Abra without a doubt.
I am very pleased with Abra! The people I worked with were friendly, helpful, and professional. The repairs were done in a timely manner and my car looks amazing. I will definitely recommend Abra and use them again!!
I believe that when the repairs are done in house at the repair shop you control the repair. But in my case the job was farmed out to a specialist. The specialist advertises same day repair on most vehicles. But in my case it took 2 days. The repair was made well in advance but the repair took longer than anticipated
I am very pleased with the job..excellent work. I will come back if I have to, and will recommend with my friends. Thanks so much.
Took longer than expected but the work was impeccable. Job well done thanks to Patrick for his updates and thanks to the whole team!
The staff made the repair process as painless as possible. They helped me with a rental service and handled the insurance process so I didn't have to go back and forth. The only thing that was slightly disappointing was to hear that they didn't open the hood to make sure there was no internal damage until the final inspection. My hood was crooked when I brought it in, and I was unable to open it. They had no idea what was underneath it until everything else was already fixed. Luckily, no damage showed in the final inspection.
Each person I spoke to we very nice polite and helpful.
The car looks like new and the people were extremely easy to work with. They were friendly and kept me up to date on the status of my car.
Would like and estimate on painting the entire car
I highly appreciate your service..Merry Christmas!!!
My car looks great.thank you so much for taking good care of my car.i will refer you to everyone. Thanks again. Mrs dan mulder
You say you open at 7:30, but in truth you have a staff meeting from 7:30 until eight. I had to sit there and wait until 8 o'clock to talk to somebody. If you say you open at 7:30, then agents should be available to talk at that time.
Being included and informed everyday of the work and progress of my vehicle.
Great job! Staff was great.
I appreciated your keeping me in the loop, letting me know what was happening.
Driver door shows some minor problems of adjustment
Excellent work. Appreciate the communication!
My wife noticed an odor in the car only to find that the trunk carpet was soaking wet. I am not sure if the trunk was left open outside the repair shop of if the repairs are allowing water to enter. Either way, I am not happy with the care my vehicle received.
Excellent service, was a pleasure dealing with the folks at Abra! My second experience with them. Customer service is phenomimal! I give them a 10! Job finished ahead of schedule as well.
when I picked up car , it was cleaner than when I left it.
We were very pleased with the work done on our car. Patrick with and Abra Body Shop was very nice and kept us well I formed of what they were doing on our car
Very professional service
My car looks better than when I brought it in and I appreciated the daily text updates.