Very satisfied this is the first time that I haven't had to cry about getting something done right
Too long of a wait for someone to come out to look at damages. Over a 30 minute wait after having an appointment. Also when I picked my car up it I was dirty. They did not let the back seats back up nor did they put the net back in the truck. Look like something dripped in my car. I had to wait so McKenzie could clean my car which made me late for my appointment. I have done business with abra previously several times. This was the worst experience ever.
Special thanks to the Abra team for doing a superb job on my car! It totally looks brand-new!
The driver seat was dirty.
You guys do a great job. The truck looks like new.
John was amazing and kept me updated every day!
fast service and friendly service.
I had to wait over an hour when I arrived to pick up my vehicle. The interior smells very strongly of some sort of chemical fumes. There was trash left in the front cup holder and the back seat of my vehicle. When I examined the work, there was an obvious spot missing paint and I had to wait for the spot to be fixed. There was a strange blue foam taped to the interior border of my gas cap area.
Job well done!!! The team was awesome and the receptionists we're beautiful.
The repair job was excellent,the receptionists were courteous and Marvin was right on time with his repair date and informative updates.
I appreciate the way that I was kept informed throughout the repair process. Now completed, my car appears to be as good as new. I would definitely recommend Abra to anyone needing body work or glass repair on their vehicle.
Very friendly and caring staff and the two young ladies that sits in the front are exceptional abd very much professional abd friendly I wish all establish I visit had your employees personality.
Everything was great and they were very helpful and professional
The staff was very professional and friendly! They kept me informed about the progress. Hope I don't have to, but if I do, I would use them again!
Blood inside car. Driver door scratched bumped. No one ever called like they said they would
David was amazing. He was very polite and has exquisite customer service skills. He made sure he kept me updated via phone call every step of the way. I can definitely appreciate someone who keeps his word. I would give him 5 stars. The work that was done came out great. I was so happy that it did not take very long for my car to get fixed (5 stars)!! If I ever need services again I will definitely contact Abra. Also it's great to have the text messages as well to keep me posted.
Super service, super nice ,extremely professional,Could not ask for a better experience!!!! :-)
Very fast, very friendly. They even drove the car 30 minutes back to my house bc I didn't have an easy way to get to it. Unbelievable service, and that is not a compliment I pay out frequently. Thanks to the entire Abra crew.
Thanks for all the hard work
Very courteous and really liked the text updates
John Sayre is the absolute best!
John was awesome and a great asset to the Abra team....
I was very satisfied with the manner in which John guided the repairs and kept me in the loop via text
Please ensure cars are fully inspected before calling customers and stating the vechile is ready.
Fast and professional..the team kept me abreast on day today progress FROM START TO FINISH.. which was very nice. I felt like it was their priviledge to assist me. Friendly and helpful staff even from the receptionists up front.. excellent work on my vehicle.. It looks good as new..I AM VERY PLEASED..THANK YOU!
You all do great work and I appreciated all of it. Thanks! I will call you all for a any other repair that I need
John was very thorough, detailed, friendly and professional. The service time was phenomenal and I appreciate being informed throughout the entire process. Thank you!!!
John did a really good job explaining everything and keeping me abreast of the progress of the repairs. Very pleasant and professional. Excellent customer service!
I am not satisfied with the repairs to my car. It appears that the rear lift gate does not fit properly. In addition, my car was scratched while in the body shop and had to be taken back in for additional repairs. Finally, my car was not cleaned before it was returned to me.
Excellent customer service. I would recommend you to family and friends. Go Mackenzie
They were fast and friendly.
Vehicle Make : Volkswagen
Our entire experience from Elisha at the front desk to John in repairs was great! We were kept up to date of the progress & the car looks fantastic!
Vehicle Make : Volkswagen
Car was declared a total lose by my last accounts THANK YOU, DUKE BUTLER
Timing of vehicle repairs were awesome and the staff members were very courteous. I really appreciate the updates from John Sayre he was great!
Great all around experience.
They did a great job in a timely manner!
Everything was ok but and few parts was left in my vehicle and I feel like it have have been washed before me picking my vehicle up wasn't asking for a detail but at least had it looking like I didn't just leave the body shop, but over all the service was great.
Wonderful to have Enterprise car rental on site. The staff was very nice.
Very satisfied. Your team done an excellent job on my vehicle. Kept me informed and updated on the repairs. Highly recommended. Thanks
I was completely satisfied with the professional
manner in which you handled the repairs to my car.
I also found the experience much less stressful
with the assistance you gave in getting alternative transportation till the process was completed.
Thanks, Deborah W
Excellent service and communication concerning my car repairs. Highest level of professionalism! Would highly recommend!
I was very impressed with the job that was done on my vehicle. I also will be recommending you all to anyone that I know. Thank you for a job well done.
Did an excellent job...she kept me abreast on the procedures to getting my vehicle repaired and returned to me...The office staff did a great job, too. I am very pleased.
Had a very pleasant experience !Mr Procter was great !He showed such a high YB YBlevel of customer service ! Car was not washed but. McKenzie did real good care of me while Me, Proctor was taking care of another customer ! I must say they all seem to b team players !Oh my God even the reception were so pleasant they really. made my day !Thanks to all of you !!!!!
Great work in a timely manner and always kept me up to date with progress made. In my opinion very friendly and professional. Personally I would not care to do business with any other auto body shop.
My CSR MacKinsey was absolutely excellent, she updated me daily, I couldn't ask for a better customer experience.
The work on my vehicle was not finish when I picked it up. My key was wrapped in yellow tape and completely broken and buttons missing. Right fender was not installed properly. The hood of the vehicle was not installed correctly. Left out one of the shocks that kept the hood up when you open it. The other shock was left in the trunk of the vehicle, somewhat purposely for me to find. The agent whom helped me didn't walk with me around the vehicle when it was so call complete and ready to pick up after I paid my deductible and signed off. Only received one phone call from the adjuster/agent who was handling my vehicle, and I'm the one who called and had to get information about my vehicle. The Geico insurance adjuster/agent never once contact me on behalf of the estimate or behalf of the vehicle and its status. Finally met the Geico agent the day I picked up my vehicle which once again wasn't properly finished. Therefore, VERY DISSATISFIED with the job done.
So amazing at my vehicle. Thank u so much especially John sayre
Thanks ABRA for the awesome job you all done with my car its look brand new.
Thanks for the good job the team did on my car and if I ever need anything done to my car y'all will be my first choice
Well done and good quality workmentship Thank You!!!!!
Great service, timely update and hustle free experience
My rear bumper is not flush with the vehicle, slight creases and dimples where bumper and carbody meet.
Timely and courteous service
Everyone was courteous, prompt with communication, and the technician even helped an issue unrelated to the claim free of charge!
If at all possible, I would have two different vehicles for rental. My first choice would not have been a large truck, but that was the only option available to me.
Everyone in the office was great and professional at the Mt. moriah location in Memphis, TN!! They kept and open line of communication and kept me updated on my vehicle throughout the process!
Great Job and Good Customer Service
The work was well done and Mr Proctor kept me informed on the work that was being done. He was very professional and friendly.The reception was very nice also.
John Sayre was very good at keeping me informed about the work and pickup time.
Everything was great didn't have to call not once to check on my truck. Makenzie kept me updated the whole way thru.
I had two agents, Matt and Mackenzie, who were assigned to help me through the process. Both were wonderful, though I communicated with Mackenzie more. From start to finish, I was kept abreast of what was going on with my car. Mackenzie called me, and I received text messages every day. There was never a time that I felt worried or out of the loop. And my car looked so good, that when I pulled into the lot, I hardly recognized it! Everyone, including the front desk associates, were professional and friendly. This was my first claim in 17 years of driving. Thanks, ABRA, for making it enjoyable in spite of the circumstances! I will definitely recommend ABRA to my friends and family.
John and everyone there treated me as god as they could and made the repair process as painless as possible. The kept me updated on each and every step of the process. Thank you
David was so helpful and professional. He took great care of me and my car.
Your company did what it promised and on time.
The work is not satisfactory awaiting good work
My service advisor was exceptional
I could not have asked for better information
Progress reports and courtesy than what I got from David and
And all the staff I had contact
I will continue to use ABRA for any future
Body or glass work on my vehicles
I really pleased with the work and your staff
Staff was professional and kept us informed on the progress of our repair.
Great customer service and made the customer feel comfortable and that he/she were the only important people.
You guys did a great job. Thank you very much.
David Proctor was very courteous and professional. He made the whole process of repairing my car very easy and stress free. I would recommend him to anyone. I am very glad I went to see him. Thanks again David!
I received very good service from Mr Proctor
Abra was very nice and professional and answered any concern that I had. They finished my car faster than expected.
David did a fantastic job keeping me informed of the progress on my repair.
ABRA got me in there and out in no time . Definitely a wonderful place ,great customer service .
Vehicle Make : Volkswagen
Everyone I came in contact with was very pleasant and helpful. Also they kept me informed on when to expect my auto to be ready.
Thanks for completing the job in a timely manner and keeping me informed every step of the way my only regrets is that I will have to go to Walmart once again and spend 5 to replace my deer horns that was on the bumper LOL
Good updates thru texts,cosistent updates even
Good consistently updates in texts, even with delays that are not Forseen!!????????????
I had no worries about the repairs. The team was always nice and very helpful.
You guys always provide great service. I appreciate John and everyone else for a job well done.
My experience started off great with being informed and updated concerning my vehicle. The last week is where I became unsatisfied. For example, Monday December 19,2016 I was called and told that my truck would be ready Tuesday evening. I received a call late Tuesday evening stating that my glass could not be put in in the rear until Wednesday morning and after that I would be really for pickup. Never received a call with an update. I called Wednesday around 1605. I was ensured that only a few small things were being completed and that they would have it cleaned up and it would be ready in a hour or so. I recommended to wait until the next morning because it would have been dark by that time and I would not been able to inspect. Thursday arrived and no call by mid day. I called around 11 and was put on hold for 7 plus minutes with no one answering or a friendly apology stating the person whom I needed to speak to was busy. I hung up and called again and waited another 3 minutes. However finally was able to pick up the truck by 1330. I was promised to have a estimate done on some small little scratches along the door side and hood. But since the process had taken longer than expected the scratches would be buff out at no additional charge. Well once I arrived that had not been done either.
I am pleased with my entire car repair experience. Matt was my rep and he gave me updates on repairs of my vehicle. It's looks even better than I thought. I would definitely do business with Abra in the future. Thank you Abra for stellar service.
Job well done, I will bring it back for anything else.
Get customer service...Always kept me in the loop...Makenzie, Deaundre, and the Gieco guy Matt I believe all were also people. One thing..the light fixture on the driver side sits a tad bit outward then normal
The front desk did not explain anything much when I dropped off the car for repair, no information given for someone that is doing this for the first time. Fixing part and painting is really fast but there're flaw and dripping paint at some spots. Overall it's ok
Very fast and friendly service! I loved the atmosphere and felt like a valued customer!
Good customer service & good communication on the status of the vehicle
I really like that you kept me inform with all the repairs. You keep me inform that it would take longer and the repair cost had gone up.. thanks for all the work done my car looks like it came off the show room floor.
Staff was polite and fast. Had one rear mud flap not snug to the vendor but will see long term if this presents a problem
Mckenzie was super as she was friendly, courteous and the epitome of customer service. The daily updates were great and the job was very well done. I am very pleased.
Very good job and very satisfied.
Continue to be honest with your customers and the excellent customer service thank you
Thank an what a job well done.
McKenzie was AWESOME in every way, always a joy to talk to and kept me well informed. I unfortunately had to cars repaired with you within a weeks time and she delivered what she promised. I thank you for you service and professional team work.
When I came to pick up my vehicle, it was not ready. The car was not cleaned as promised, after waiting 30 minutes for the cleaning, it looked merely wet, but not clean. Also there was a huge gap between the hood and fender, which they quickly took back to fix. However, you still have my car for the adjuster to look at Monday 12/12/16 as I am not satisfied with how the front end is lining up.
Friendly and nice and kept me updated with my car repair.
Everything looks amazing and the staff was extremely friendly and courteous!
An excellent job in a timely manner. Top notch customer service. Exceeded all expectations. Very pleased with the whole process.
They rock and McKenzie was wonderful thanks very much. Mrs. Weakley
Vehicle Make : Volkswagen
From the front desk to the buffers behind the scenes, I was reassured of customized customer care. My "fender bender" was a blow to my ego as I blindly rolled into the back left fender of a courteous, respectful driver, who was not injured. Thank goodness! I was co-chairing a mega event with a friend for a beloved couple. I had used your services decades ago. Knowing I would take the car to ABRA, when the event was over, I relaxed, enjoyed the event, then left the car in your hands while I traveled some R and R. THANKS, ABRA.
Awesome work! Wouldn't even know it was in a wreck!
Well done. Maybe a few less cute notifications. ????
Great staff, but the repairs were done improperly the first time taking twice the estimated time to be completed
I was very satisfied with the service and my experience with my service
excellent work. Thank you for keeping me updated regarding the repairs.
Service was great and quick! And I was kept updated throughout the entire process.
I really appreciated the friendly, professional and timely attention to my car repair. The up-to-date text messages were a very helpful touch! Thank you Abra on a job well done!
Abra provided the best customer service I have ever experienced.
No complaint--great work.
The process was amazing a smooth
I was absolutely satisfied with the repairs. Everything was done at a timely manner, and inmost definitely appreciated the updates throughout the week. I had nothing to worry about during this experience with ABRA ! Thank you guys sooo much !!!
Looks really good. Gave me good updates on progress and expected completion.
Vehicle Make : Volkswagen
No complaints. Everyone was polite and very helpful. Thanks.
Abra Auto Body &a Glass team did a great job. I am satisfied with the work that was done to my vehicle. I appreciate the updates I was receiving on a daily basis. The text message updates was really convenient and easy.
Mackenzie was awesome, and she had awesome customer service !
I liked being kept update with text messages and then the occasional phone calls. John S. was very nice and kept me informed throughout the whole process
The customer service was great. They kept me with updates. And finish the job in record time.
AWESOME! ALL AROUND GREAT CUSTOMER SERVICE ALONG WITH REPAIR SERVICE! THANK YOU SO MUCH!
Smooth operation. Car looks better than I first bought it! Thanks!
Thank you for wonderful job you did on my car
I was told repairs would take a week or two and they took a month.
The radio installation doesn't meet my standards. A wire was still left hanging and all the speakers are not playing properly...
Staff was very friendly and on time
You kept me informed and you were efficient. We used another company for another vehicle that needed to be repaired and compared to them your service is magnificent! We will use your services for all of our auto body needs.
Highlights need to be adjusted to proper level
Great team work, Thanks for "another" job well done.
I think it needs an alignment but I'm not sure.
Keep up the good work..my experience was awesome. .I took my car in on Thursday morning and picked it up on Friday afternoon and it looks fabulous. ...so I can definitely say to your team that is was a job well done!!
Everyone I made contact with such as Linda (first contact), Brian (manager),John (service tech ) kept me updated on the repair process.
I appreciated Matt keeping both me and my husband informed of the progress being made on our vehicle during each step of the process. The turn around was quick and they were very accommodating at ABRA. Very satisfied with our experience.
Communication was good, great work
The work was done in a timely manner and the job was well done everyone was awesome starting with the front desk I had a very good experience
Excellent job, very professional
Matt did a great Job of keeping us informed and updated the work was good as well !
There are a few minor issues that need to be addressed,but other than that all other issues were well handled.
Well organized text system to keep custom updated.
Was kept informed with progress, received my car earlier than was told (yay), everyone I dealt with was so nice. All around wonderful experience!
Great experience! I appreciated getting updates throughout the week.
Thank you all for serving me.
They didn't put my papers back on my car seat, They left it scattered on the floor wasn't satisfied so far outside look OK
I was very impressed with the day to day updates and when he said my car was very happy to be there, I laughed so hard your work was fabulous and everybody was so nice Abra you get a 5 star ***** Thanks a million Margaret Fletcher
Everything was First Class. From the estimate provided by Geico to the daily alerts to the actual completed job. Would recommend everyone that I know to you if they are in need of auto repair.
Matt did a great job with great follow up keeping updated and advised via text with up to the minute status. Job well done. Happy customer. Thanks
The service was fantastic from beginning to end. Mackenzie was great at keeping me informed. Ron and the other individual that gave me shuttle rides were great. My adjuster, Rick i believe, was knowledgeable as he was courteous. Everyone was just great. Glad I chose you all for my repairs and that Geico suggested your repair center.
Super communications throughout the process. A 10 out of 10
Maybe a little quicker service on pick up a vehicle. More people to help with incoming customers and pick ups would improve service
When I walked in no one was there. The employee was more concerned with getting ready for Mistletoe Merchants the what the employee needed or had concerns with. My car now has a low tire pressure light on which was not on when the car was dropped off. Adjusting the air in the tires made no difference and there was no urgency to attempt to really fix the problem or even offer them to look at it. So now I have to take my car to a shop again to get this figured out since they were negligent on looking over the car once or was "finished". This should have gotten their attention to inspect what it could have been: if there was anything bumped or mishandled during the repair process to cause this new issue.
Excellent service by your company and the service sales men John S.
Nothing negative. All positive. Great service and really informative .
I like how the my car has a good looking clear coat a job well done from all of you and I appreciate the customer service very well done
I am very pleased with the work Abra did on my car. I have had work done there before and so has several members of my family. I will certainly use Abra again and will tell others about you.
Nice and neat work within days.
The job was done quickly and efficiently
Matt was a nice guy call everyday to let me know statues of the car abra is perfect
Everyone was awesome and they made this process so easy.
Great customer service and very polite friendly
Great job. Friendly service.
Excellent Customer Service!!!
The Abra team that worked on my vehicle was exceptional. I had a pleasure of speaking with Matt Youngblood throughout he process. Matt set the bar very high for my expectations at Abra. Matt always called on time and gave me very detailed updates on my vehicle. He always was personable and made me feel like he genuinely cared about me and my car. This is not something you find everyday. My car is perfect and I thank the entire team for that. I don't typically write reviews or answer survey questions but with a bad past experience in this area I would like to say Matt Youngblood did a wonderful job taking care of me and my vehicle. 10 out of 10.
Your team was cordial and professional, the experience was pleasant as well as helpful, thank you.
Everything was done in a timely and professional way. I was given an update daily and was very pleased with everyone I dealt with. Thank you so much for the excellent service.
Yes I was satisfied with the work they did a real good job I will have no problem recommending my friends
Excellent service job well done
Makenzie kept me informed and updated throughout the entire repair process. It was a good experience.
Great service! Perfect 10
Vehicle Make : Range Rover
Thanks for getting my car finish fast!! It looks great!!!