I don't not have anything my overall experience was great. Chad the guy who help me was very informative and did a abra team did a great job on my dodge charger. Thanks
Vehicle Make : Mitsubishi
I want to thank the Abra team for a wonderful job of taking care of my vehicle and the great repair job. Thank you
Amazing service and communication!
Donna does a great job of keeping in touch with me about my car. Abra staff and body works does excellent work.
Another great job by Abra!
Excellent customer service and super fast turnaround on repairs
They kept me informed of what they were doing each and every day That made me fill very important.
Customers service was awesome, Ms. Doris wasmore than courteous, she stayed in touched with me everyday to let me no what the process of my car was, also when i got ready to pick my car up the gentleman that showed me everything they did was very polite. Over all A BRA was AWESOME. Thank You guys for everything
They took good care of me and even waited after closing for me to come back and get my garage door opener. Thanks for great service.
Chad was great at ABRA. He was very helpful, kept me updated at all stages of the process and was also very informative as well. The front desk however is quite slow and not very on top of things. She often wasn't sure what was going on at times and would be confused about things.
Chad did a fantastic job! Thank you!!
Thanks so much Abra for great work as well as great service. I would recommend you guys to anyone who needs it. Im enjoying my Kia!!!! Chad and Donna were awesome!!!!!
Everything was completed in a very timely fashion. Chad did a great job making sure I was taken care of and the car was fixed properly.
Donna is awesome! You better hang onto her!
Honestly, my time with ABRA repairing my car from accident damages went well. They followed protocol and were friendly. However, when there was an issue with their repair, getting my car fixed again was a huge ordeal. It took over two months to get a very minor issue resolved. And while it was minor, I felt it was pushed aside and not handled professionally. Furthermore, once my car was returned to me, I still had questions, which were never answered. It was incredibly frustrating.
ABRA AUTO BODY & GLASS HAS WORKED ON 3 OF MY VEHICLES IN THE PAST 12 YEARS THAT I HAVE HAD MISHAPS ON THE ROAD. THE SERVICE IS ALWAYS ABOVE AND BEYOND MY EXPECTATIONS. I WAS KEPT INFORMED OF ALL ACTIVITY BEING DONE ON MY VEHICLE. THE STAFF WAS FRIENDLY AND PROFESSIONAL. WHILE I AM NOT A FAN OF HAVING ACCIDENTS AND NEEDING CAR REPAIRS, IF THE NEED FOR CAR REPAIR WAS TO HAPPEN IN THE FUTURE, I WILL ONLY USE/TRUST ABRA AUTO BODY & GLASS.
Donna was wonderful. Sent me a text every morning with an update
Chad was awesome! He constantly kept me informed on how my car was coming along.
Great customer service and quality work.
Thank you for a job well done
I was informed about progress on my car every day. A big plus since I did not have to call myself and ask for the information. Quality service,.
Great Job Very Professional.
Had work done there before. Totally pleased. Gwen
Too much contact during process
Bodywork was not done completely and satisfactorily, hood and grille are not aligned corectly. Cannot open passenger door from inside.
Everybody and Everything was perfect! In a timely matter as well!!
Great customer service !!!!!
I was very impressed with Chad and the rest of the crew. Very friendly and courteous,and helpful! The body work and paint job was perfect!!
Thanks for the attention to detail.
Everyone was very pleasant and informative during the week that my vehicle was being repaired. They made a very upsetting situation easier. I have used the Covington Pike location in the past for another vehicle and trusted their work prior to leaving my vehicle with them. Amy kept me informed daily about progress with the repairs. It really didn't hurt that my vehicle was not only repaired but clean when I picked it up...it was filthy, so I appreciate the extra love they gave my 'baby'. Thank you all!!!!
Abra kept me informed on the progress of my vehicle. They were friendly and professional. I would recommend Abra to anyone who needs vehicle repairs.
Everyone was very friendly and always kept me updated on the process of how my car was coming along. Donna and Chad was constantly in contact with me and made me feel at ease about my car.
Job well done,y'all is a great team keep the good work up and the relationship with your customers is awesome.thank
Loved being informed on progress of repair.
They did a great job on my vehicle.
Great communication throughout the entire time my car was with them. They did a phenomenal job!
Donna provided exceptional customer service.
I was totally satisfied with your service in restoring my vehicle. Amy and Chad kept me in the loop and informed during the whole process. I can honestly say I have not experienced this level of service in dealing with a body shop. Thanks so much I will gladly send Referrals your way. Sylvia H Fields
Chad Fisher and the office were very helpful and professional answering my questions and concerns. I feel that Chad took an interest in me as well as my car and I truly appreciate him regularly updating me on the repair status.
It was great getting updates so often. Even better was my car being ready earlier than expected.
As with previous experiences with Abra. They always keep you informed every step of the way. Give you step by step information as well as expected time of completion. The results are phenomenal.
Appreciate Chas keeping me apprised of the repair progress.
Keep me informed. Very good customer service.
I believe there is a vertical gap under the hood that wasn't there pre-accident. Also, after looking at other Chrysler 200s I think the front grille is farther back in my car now than in the other cars. When I put my hand under the hood at the opening lever I can feel a gasket that I don't feel in other 200s.
Vehicle Make : Volkswagen
Always an AWESOME experience when dealing with Abra
Fantastic experience at every level! Thanks for a job very well done.
Vehicle Make : Volkswagen
Thank you for your courtesy and quick service. The car looks great. Donna was great, very efficient. Thanks.????
Ms. Donna provided excellent daily communication with the status of my vehicle. The staff was very friendly, professional, and never deviated from the estimated deadline. I will always bring my vehicles to ABRA.
Amazing job amazing service amzeing workers everything was just axing thank y'all so so so much.!!!
My wife and I were very satisfied with the repairs Abra Auto Body & Glass provided. Everyone was very courteous, attentive and professional. Delivery time and pick-up time was very punctual. I was a great experience for my wife and I.
Abra always does great work. With any luck I won't need your services anytime soon, but if my car gets damaged I'll be back.
The staff were very helpful and professional:Ms. Donna kept me informed promptly on the progress of the repairs;very pleased with the repairs!
was kept informed daily status. Everyone was very helpful.
I liked that they called and texted me an update everyday about my car to let me know how it was doing and what all was being done with it.
I was highly satisfied this is my second time using Abra I was impressed the first time so I came back again.
Mr Chad, was courteous and funny sense of humor! He explained the process and provided daily updates. My car was completed on schedule. My car was washed and vacuum. I was surprised and excited! Thank you for great service.
With the exception of one minor problem where they didn't change the status from "pending" to complete for pickup of my car @ Enterprise. It caused a little confusion because they had just sent me to Enterprise. The assistant had to call Nationwide. I called ABRA and they immediately took care of the problem.
Everyone at ABRA was very nice and the process went quickly and effiently.
I would definitely use ABRA again and tell my friends about their great service.
Another satisfied customer .Thank You
Did a very good job looks like the it's a new car
Great service. On time delivery. Couldn't be happier
I received excellent customer service and the repair was amazing.
They did a great job, very efficient and helpful.
Everything went very smoothly and our car looks great. Chad was very helpful in explaining the process and timeline. We are very happy!
Efficient, informative, and quality service. Who can beat your service? Nobody!
Vehicle Make : Mitsubishi
Chad, Donna, the entire team were fantastic! This is why i chose to have work done by ABRA again. Sevice is second to none! It was a pleasure working with Chad and the service professionals. He always kept me informed. I would highly recommend ABRA Covington Pike to any of my family, friends, or associates.
Job well done! Especially pleased with the professionalism of Jeannifer! Dropped my vehicle off that morning and had it back the same day!!!
Chad provided excellent customer service.
Efficient courteous professional. Kept me informed every day. Very quick turnaround. Car was very clean upon return. I would highly remommend this location (Covington Pike in Memphis TN) to friends.
Very welcoming and understanding. Excellent communication throughout the process.
Very professional, great job on my 2016 Terrain
Excellant service! , from the front door to the back , everyone was wonderful
What a great staff. Thank you for everything!
Very courteous service.... pleasant and knowledgeable... Chad thanks for being so nice and professional...
Nothing but compliments for Abra! Donna and the other agents were awesome!!
You guys are the bedt.i know who to use now.i highley recommend you guys
Jennifer and Chad were both very professional and great to work with. The vehicle looks better now than it ever has. I liked the text service as well.
I would definitely recommend Abra covington pike and will do so.
I was very happy with the entire experience, Donna was great, my truck was ready on time. Overall great customer service.
Donna was very professional and keep me up to date. Thanks
Excellent work and mr. Chad kept in contact with me the whole time thank you for great customer service
Trouble free service. Professional kind and attending.
Body shop work is something new to me, and I wasn't sure how much my auto insurance would cover. I was very pleased with ABRA contacting my insurance for supplemental payments. Thanks.
Outstanding job and was completed on time.
Donna called every day to let me know the work that was done. They even warned us that the jeep needed gas really soon. It was on empty at time of accident. Will recommend this Abra to anyone I know that needs work done. Thank you for your service
Took up too much of my time unnecessarily... the first day I went to pick up my Audi Q5 he told me they would have to come to my house to put on a clear strip that had not came yet. They should have never called and told me my vehicle was ready. It still had scratches n two different locations. I had to go back through the rental car process due to them calling me saying it was finished and it wasn't! Went back to pick my truck up a second time, thought everything was okay until I got home and closed my back door. They left the seal under my window lose and there were scratches from them trying to wash my vehicle. I'm not sure what was used but there were several scratches on the hood. He took my car back once again and had me wait in the lobby. (Very time consuming) Got my truck back, got on down the street and had to take it back a THIRD time because the seat belt was still where they had it tucked! He tried to bribe me with a free detail to give good feedback on his survey! I am very UNPLEASED with Abra!
Abra did a wonderful job on my vehicle, and in a very timely manner. Ms. Donna kept me updated everyday all day. She's very good at what she does and that's making sure the customer is satisfied!!! I will, I have already recommended friends and family to Abra on Covington pike.
Kept me apprised of the repair status daily.
Completed repair faster than I had expected.
The repair exceeded my expectations.
Appreciated getting daily updates from Chad Fisher. Kept me informed of the progress being made in repairing my vehicle.
I appreciate the service. The young lady was more than helpful and patient. I appreciate every message and effort she put forth. I was contacted on every issue concerning my car. I had more difficulty than I could handle with Enterprise. I thank you and your staff for everything. Sincerely, Gail Perry
I was very satisfied with the service I received.
The ABRA team was very professional and welcome me with a warm greeting. They kept me informed throughout the day as repairs were being done which is Outstanding customer service. This is the best customer service in the auto bodyand glass shop in the Greater Memphis area I have experience. I will always recommend this auto body and glass shop at this location. Job WELL done! Keep up the Great work.
No need for contact. They know how they screwed me and cost me hours of my time by failing to performm as agreef.
Great job on every aspect of service
Great job, kept me informed every step of the way, seemed to be concerned with me and my vehicle.
So far job well done. Great job communicating!
Thank you for such a fast service.
Great people who seem genuinely concerned about the well being of your vehicle.
A black paint job is tough. So far it looks great. Hopefully it will look good in the sun. Quick easy service thus far. Thanks Chad!
Everyone was extremely nice and professional. I received updates on updates on my repairs. Finally, it took less than 10 minutes to check-out.
Felicia was a wonderful associate and very professional. Will be a repeat customer due to the professionalism of my representative. Thank you Gloria
Donna had excellent customer service. She kept me informed about the condition of my vehicle daily.
The work performed was excellent and I received frequent updates on the repair status.
Thank you Abra and thank you Donna for being with me every step of the way. I am very happy with the service and quality of work.
Thank you so much for the fast friendly service
Very professional and prompt
Great communication with Felicia, she kept me updated on a daily basis.
Professional and friendly! They made the whole process a breeze! Extremely satisfied with the services.
The service was great and fast! I was notified daily about my car process and also greeted politely.
Appreciate being kept up to date on a daily basis. Staff very professional and courteous.
Employees were very courteous and helpful. Associate, Chad was very helpful and kept me well enforced on the progress of my vehicle. He was alway professional. My experience at Abra has been very pleasant. I am pleased with repairs done on my vehicle
The team keep me updated throughout the process via telephone and email. The task was completed on the date that was given. The personnel at the desk was very nice and had good customer service skills. I would do business again with the company. I like their work and would refer others. Thank you team
Good service and regular progress updates
Vehicle Make : Mitsubishi
Kepet me updated everyday and finished before the due date
I was completely satisfied with my recent experience with Abra, I had the pleasure of working with Chad he was very nice and thorough he called me everyday and kept me informed on the status of my vehicle. Also, I had great customer service from the receptionist Paula she is very nice and sweet. The only thing I have to say is keep up the good work!
I received daily and regular updates. Appreciated the care taken.
This experience was such a blessing! Every one that I came in to contact with at Abra were gracious and kind. I was kept in the loop throughout the entire time that my car was with you. I felt that I knew Donna and every one else personally. Thank you so very much. My car looks awesome!
One of the most pleasurable business experiences I've ever in the Memphis area in a long time. What a great team of workers. Thank you
KEPT ME INFORMED DAILY. Very pleased with customer service outstanding finished product.
Incredibly nice women working in the office.
Technicians kept in touch
The car looked like new. Everyone I had any
contact with was helpful, knowledgeable, and
courteous. I was kept up to date on the progress
of the work. I would give ABRA an A.
That is the most informed I have ever been about having a car in the shop. I was pleased with the daily updates, and always knew what the status of the repairs were. Excellent job.
It was a great experience. I received regular updates and it was a fast repair. Chad was very helpful and explained everything to me.
The truck looks great, and Donna did a great job of communicating with me on a daily basis! I was very satisfied with the work and will recommend ABRA to everyone I know!
I got a call everyday to let me know what phase my care repair was in.It's was nice not wonder how things were progressing.
The team was great to work with. You are blessed to have such fine people. Thanks. Larry T
Chad went above and beyond to make sure my vehicle was like new, I really appreciated that
Completely satisfied really enjoyed the communication from your staff
It ran hot or something,when i pulled up in my drive way it started smoking
You guys were great!!! I appreciated the daily info reports. I felt well informed for the entire repair process.
Vehicle Make : Mitsubishi
I was very satisfied with the service I received,my part was back when promise and installed in no time at all I will give the workers a ten.I will return if I need it in the future,if I need to.
I'm not happy with my Toyota,it takes me the second time to rent the car .later l find out: one side smooth and the others side still scratches!!
The team communicated with me everyday until work was completed.
JOB WELL DONE!! I am very satisfied!!
Thank you for the daily updates and and email updates.
Abra did an excellent job on my vehicle. They were even able to match my car's original paint color. The people at Abra were both friendly and professional. I am glad that I chose Abra.
Everyday I was informed on the work being done on my car. I have to say Chad Fisher kept me in the loop of the progress of my car and he went out of his way to have my car to me by today instead of Monday. I give Chad and his team a total 10+.
Donna was AWESOME. OVER and beyond with her service and commitment to me and my cars and issue.please don't lose her ,she will be the reason i do repeat business with Abra
Give her a RAISE
As always, they have done a professional job yet remained friendly and sensitive to customer needs and expectations.
Very professional experience & work was excellent. Very happy with the services I received!
The entire office staff was extremely friendly, knowledable, and helpful. They kept me informed every step of the way. I really appreciate the great job on my car, the fast service, and great staff.. job well done
Vehicle Make : Mitsubishi
Great customer service
Great work my car was finished earlier than expected. Thanks so much!
So nice to be kept informed with the entire process. Did not have to pick up the phone to call you once!! Would definitely recommend your services to anyone.
Vehicle Make : Mitsubishi
Chad kept me very informed and was aiming to please. Job well done.
I really appreciate all the updates, and friendly staff!
Everyone was very nice. Satisfied with the body work on our vehicle.
I had a great experience at the Abra location on Covington Pike. I mainly communicated with Felicia and Donna. Both ladies, were knowledgeable and extremely attentive to my needs. I would recommend this location to my family and friends.
Job well done, very impressed with my daily updates, professional staff. My car was completed in a timely manner in excellent condition. Thanks if I ever need work on my car or anyone else I know, you are the one recommended.
Great job...thanks ABRA team!!
wish job could have been completed sooner.
Really awesome service! My car looks like new; and I was updated daily about the progress of the repair!!
My dash warnin lights are on
Great job Abra Team!!! You made my wife smile which is hard to do.
Vehicle Make : Mitsubishi
Everything went good
Everyone was very kind and courteous. Felicia, Donna, and Chad all had a part in keeping me up to date with my vehicle repair process. I have, and will continue to, always recommend Abra Auto Body and Glass on Covington Pike to anyone who needs their vehicle repaired. Thanks so much for a great job! The team here makes the dreadful experience of having to get your car repaired so much better. And I know I can always trust the work they do.
I appreciate Donna, Chad, and the team of ABBA for keeping me informed about my car. Job well done to all.
Thanks for the updates. It helped a bunch.
Excellent service: I was kept update via calls and emals; work was done in a reasonable amount of time, and I appreciated the external and interior cleaning that was done!
Professionalism of the caliber your crew showed me is very hard to find these days. I very much appreciate the quality & excellent service that I received from the whole crew.
Thank you so much.
We were kept informed via text and phone calls. Great communication. Chad went above and beyond to accomodate our needs. He even gave my husband transportation. We will definitely return if we have any other repairs. Thank you for your good customer service and repair.
Appreciated the daily update. On some occasions The auto text msg is different from the live message.the customer service is exceptional.
Everyone was very pleasant and professional.
Great work as usual repeat customer keep up the great work!!!!!!!!!!!
Yes, I'm totally satisfied with the work done on my vehicle. You are the only body shop I use. Excellent job.
The work was perfectly done and Chad,Donna,And Felicia were a delight.I'm very,very Satisfied.Thank you Abra!!!
We actually expected Abra would have thrown in free of charge
The windshield washer fluid bottle and install it free on my
2011 Honda Accord, we were disappointed
FedEx flight operatiobs
Great Customer service!! I Will definitely reccommend this company!!Awesome Repair work on my car!
Vehicle Make : Mini Cooper
The ladies at the front desk made me feel comfortable the day I dropped my car off. Thank you Donna for keeping me informed as though my car was really in surgery. I appreciate the daily followup. Great customer service means a lot.
I see a scratch on front bumper. I need to schedule a appointment
Excellent service! Excellent communication!!
I would highly recommend this shop to family and friends, they did a wonderful job on my car.