Chad provided excellent customer service.
Efficient courteous professional. Kept me informed every day. Very quick turnaround. Car was very clean upon return. I would highly remommend this location (Covington Pike in Memphis TN) to friends.
Very welcoming and understanding. Excellent communication throughout the process.
Very professional, great job on my 2016 Terrain
Excellant service! , from the front door to the back , everyone was wonderful
What a great staff. Thank you for everything!
Very courteous service.... pleasant and knowledgeable... Chad thanks for being so nice and professional...
Nothing but compliments for Abra! Donna and the other agents were awesome!!
You guys are the bedt.i know who to use now.i highley recommend you guys
Jennifer and Chad were both very professional and great to work with. The vehicle looks better now than it ever has. I liked the text service as well.
I would definitely recommend Abra covington pike and will do so.
I was very happy with the entire experience, Donna was great, my truck was ready on time. Overall great customer service.
Donna was very professional and keep me up to date. Thanks
Excellent work and mr. Chad kept in contact with me the whole time thank you for great customer service
Trouble free service. Professional kind and attending.
Body shop work is something new to me, and I wasn't sure how much my auto insurance would cover. I was very pleased with ABRA contacting my insurance for supplemental payments. Thanks.
Outstanding job and was completed on time.
Donna called every day to let me know the work that was done. They even warned us that the jeep needed gas really soon. It was on empty at time of accident. Will recommend this Abra to anyone I know that needs work done. Thank you for your service
Took up too much of my time unnecessarily... the first day I went to pick up my Audi Q5 he told me they would have to come to my house to put on a clear strip that had not came yet. They should have never called and told me my vehicle was ready. It still had scratches n two different locations. I had to go back through the rental car process due to them calling me saying it was finished and it wasn't! Went back to pick my truck up a second time, thought everything was okay until I got home and closed my back door. They left the seal under my window lose and there were scratches from them trying to wash my vehicle. I'm not sure what was used but there were several scratches on the hood. He took my car back once again and had me wait in the lobby. (Very time consuming) Got my truck back, got on down the street and had to take it back a THIRD time because the seat belt was still where they had it tucked! He tried to bribe me with a free detail to give good feedback on his survey! I am very UNPLEASED with Abra!
Abra did a wonderful job on my vehicle, and in a very timely manner. Ms. Donna kept me updated everyday all day. She's very good at what she does and that's making sure the customer is satisfied!!! I will, I have already recommended friends and family to Abra on Covington pike.
Kept me apprised of the repair status daily.
Completed repair faster than I had expected.
The repair exceeded my expectations.
Appreciated getting daily updates from Chad Fisher. Kept me informed of the progress being made in repairing my vehicle.
I appreciate the service. The young lady was more than helpful and patient. I appreciate every message and effort she put forth. I was contacted on every issue concerning my car. I had more difficulty than I could handle with Enterprise. I thank you and your staff for everything. Sincerely, Gail Perry
I was very satisfied with the service I received.
The ABRA team was very professional and welcome me with a warm greeting. They kept me informed throughout the day as repairs were being done which is Outstanding customer service. This is the best customer service in the auto bodyand glass shop in the Greater Memphis area I have experience. I will always recommend this auto body and glass shop at this location. Job WELL done! Keep up the Great work.
No need for contact. They know how they screwed me and cost me hours of my time by failing to performm as agreef.
Great job on every aspect of service
Great job, kept me informed every step of the way, seemed to be concerned with me and my vehicle.
So far job well done. Great job communicating!
Thank you for such a fast service.
Great people who seem genuinely concerned about the well being of your vehicle.
A black paint job is tough. So far it looks great. Hopefully it will look good in the sun. Quick easy service thus far. Thanks Chad!
Everyone was extremely nice and professional. I received updates on updates on my repairs. Finally, it took less than 10 minutes to check-out.
Felicia was a wonderful associate and very professional. Will be a repeat customer due to the professionalism of my representative. Thank you Gloria
Donna had excellent customer service. She kept me informed about the condition of my vehicle daily.
The work performed was excellent and I received frequent updates on the repair status.
Thank you Abra and thank you Donna for being with me every step of the way. I am very happy with the service and quality of work.
Thank you so much for the fast friendly service
Very professional and prompt
Great communication with Felicia, she kept me updated on a daily basis.
Professional and friendly! They made the whole process a breeze! Extremely satisfied with the services.
The service was great and fast! I was notified daily about my car process and also greeted politely.
Appreciate being kept up to date on a daily basis. Staff very professional and courteous.
Employees were very courteous and helpful. Associate, Chad was very helpful and kept me well enforced on the progress of my vehicle. He was alway professional. My experience at Abra has been very pleasant. I am pleased with repairs done on my vehicle
The team keep me updated throughout the process via telephone and email. The task was completed on the date that was given. The personnel at the desk was very nice and had good customer service skills. I would do business again with the company. I like their work and would refer others. Thank you team
Good service and regular progress updates
Vehicle Make : Mitsubishi
Kepet me updated everyday and finished before the due date
I was completely satisfied with my recent experience with Abra, I had the pleasure of working with Chad he was very nice and thorough he called me everyday and kept me informed on the status of my vehicle. Also, I had great customer service from the receptionist Paula she is very nice and sweet. The only thing I have to say is keep up the good work!
I received daily and regular updates. Appreciated the care taken.
This experience was such a blessing! Every one that I came in to contact with at Abra were gracious and kind. I was kept in the loop throughout the entire time that my car was with you. I felt that I knew Donna and every one else personally. Thank you so very much. My car looks awesome!
One of the most pleasurable business experiences I've ever in the Memphis area in a long time. What a great team of workers. Thank you
KEPT ME INFORMED DAILY. Very pleased with customer service outstanding finished product.
Incredibly nice women working in the office.
Technicians kept in touch
The car looked like new. Everyone I had any
contact with was helpful, knowledgeable, and
courteous. I was kept up to date on the progress
of the work. I would give ABRA an A.
That is the most informed I have ever been about having a car in the shop. I was pleased with the daily updates, and always knew what the status of the repairs were. Excellent job.
It was a great experience. I received regular updates and it was a fast repair. Chad was very helpful and explained everything to me.
The truck looks great, and Donna did a great job of communicating with me on a daily basis! I was very satisfied with the work and will recommend ABRA to everyone I know!
I got a call everyday to let me know what phase my care repair was in.It's was nice not wonder how things were progressing.
The team was great to work with. You are blessed to have such fine people. Thanks. Larry T
Chad went above and beyond to make sure my vehicle was like new, I really appreciated that
Completely satisfied really enjoyed the communication from your staff
It ran hot or something,when i pulled up in my drive way it started smoking
You guys were great!!! I appreciated the daily info reports. I felt well informed for the entire repair process.
Vehicle Make : Mitsubishi
I was very satisfied with the service I received,my part was back when promise and installed in no time at all I will give the workers a ten.I will return if I need it in the future,if I need to.
I'm not happy with my Toyota,it takes me the second time to rent the car .later l find out: one side smooth and the others side still scratches!!
The team communicated with me everyday until work was completed.
JOB WELL DONE!! I am very satisfied!!
Thank you for the daily updates and and email updates.
Abra did an excellent job on my vehicle. They were even able to match my car's original paint color. The people at Abra were both friendly and professional. I am glad that I chose Abra.
Everyday I was informed on the work being done on my car. I have to say Chad Fisher kept me in the loop of the progress of my car and he went out of his way to have my car to me by today instead of Monday. I give Chad and his team a total 10+.
Donna was AWESOME. OVER and beyond with her service and commitment to me and my cars and issue.please don't lose her ,she will be the reason i do repeat business with Abra
Give her a RAISE
As always, they have done a professional job yet remained friendly and sensitive to customer needs and expectations.
Very professional experience & work was excellent. Very happy with the services I received!
The entire office staff was extremely friendly, knowledable, and helpful. They kept me informed every step of the way. I really appreciate the great job on my car, the fast service, and great staff.. job well done
Vehicle Make : Mitsubishi
Great customer service
Great work my car was finished earlier than expected. Thanks so much!
So nice to be kept informed with the entire process. Did not have to pick up the phone to call you once!! Would definitely recommend your services to anyone.
Vehicle Make : Mitsubishi
Chad kept me very informed and was aiming to please. Job well done.
I really appreciate all the updates, and friendly staff!
Everyone was very nice. Satisfied with the body work on our vehicle.
I had a great experience at the Abra location on Covington Pike. I mainly communicated with Felicia and Donna. Both ladies, were knowledgeable and extremely attentive to my needs. I would recommend this location to my family and friends.
Job well done, very impressed with my daily updates, professional staff. My car was completed in a timely manner in excellent condition. Thanks if I ever need work on my car or anyone else I know, you are the one recommended.
Great job...thanks ABRA team!!
wish job could have been completed sooner.
Really awesome service! My car looks like new; and I was updated daily about the progress of the repair!!
My dash warnin lights are on
Great job Abra Team!!! You made my wife smile which is hard to do.
Vehicle Make : Mitsubishi
Everything went good
Everyone was very kind and courteous. Felicia, Donna, and Chad all had a part in keeping me up to date with my vehicle repair process. I have, and will continue to, always recommend Abra Auto Body and Glass on Covington Pike to anyone who needs their vehicle repaired. Thanks so much for a great job! The team here makes the dreadful experience of having to get your car repaired so much better. And I know I can always trust the work they do.
I appreciate Donna, Chad, and the team of ABBA for keeping me informed about my car. Job well done to all.
Thanks for the updates. It helped a bunch.
Excellent service: I was kept update via calls and emals; work was done in a reasonable amount of time, and I appreciated the external and interior cleaning that was done!
Professionalism of the caliber your crew showed me is very hard to find these days. I very much appreciate the quality & excellent service that I received from the whole crew.
Thank you so much.
We were kept informed via text and phone calls. Great communication. Chad went above and beyond to accomodate our needs. He even gave my husband transportation. We will definitely return if we have any other repairs. Thank you for your good customer service and repair.
Appreciated the daily update. On some occasions The auto text msg is different from the live message.the customer service is exceptional.
Everyone was very pleasant and professional.
Great work as usual repeat customer keep up the great work!!!!!!!!!!!
Yes, I'm totally satisfied with the work done on my vehicle. You are the only body shop I use. Excellent job.
The work was perfectly done and Chad,Donna,And Felicia were a delight.I'm very,very Satisfied.Thank you Abra!!!
We actually expected Abra would have thrown in free of charge
The windshield washer fluid bottle and install it free on my
2011 Honda Accord, we were disappointed
FedEx flight operatiobs
Great Customer service!! I Will definitely reccommend this company!!Awesome Repair work on my car!
Vehicle Make : Mini Cooper
The ladies at the front desk made me feel comfortable the day I dropped my car off. Thank you Donna for keeping me informed as though my car was really in surgery. I appreciate the daily followup. Great customer service means a lot.
I see a scratch on front bumper. I need to schedule a appointment
Excellent service! Excellent communication!!
I would highly recommend this shop to family and friends, they did a wonderful job on my car.
I really appreciated your daily updates via text, e-mail or phone call. I also like expertise and quality work performed on my vehicle.
I am very happy with the repairs done on my vehicle. It looks brand new!
Job well done! I love the detailing done
Your team at the Covington Pike location in Memphis, TN went out of their way to make sure I was completely satisfied with the work done to my truck. I came in with the tailgate on my 2010 F150 needing to be replaced. They didn't know how long it would take to get the part and I couldn't go for a long period of time without my truck and they worked that out for me. Then when I came to pick it up the tailgate it didn't quite match in my opinion. I work with colors everyday so it was hard to satisfy me but again they worked at until they got it right! Chad and Andy deserve a lot of the credit. I'm very satisfied and will recommend Abra to anyone and everyone looking to have some work done on their vehicle! Thanks for having such a great team!!
Chad, the person that took care of me from beginning to end was very courtesy and informative. He kept me updated on the progress of my repairs. My repairs were completed less than the timeframe quoted. The work was awesome.
Chad did a great job & his whole team
I appreciate the quality workmanship and communications. Thank you!
Kept me informed and happy to have my car back.
your service was well appreciated thank you so much I will use your service again and will give high rating to others about your service thanks again
Keep up the great work! !!
everything was so well done i don't have anything comment to pass on . love the the way my car look!
Vehicle Make : Mitsubishi
The car looks great and thanks for the detail inside and out.
Thanks to Chad for following through and for his courtesy.
Everyone was very nice and friendly-from the beginning to the end.We are very pleased with the work and the wonderful customer service!
Vehicle Make : Volkswagen
Michael Jackson had wonderful customer service.
I would like to thank A bra for doing an outstanding job and I would to thank Donna for her excellent customer service!!!
Vehicle Make : Volkswagen
Work is always excellent
Donna did an excellent job in keeping me posted during the entire time. Great job
Great job. Completed on time. Friendly staff
Abra's employees were very great.I was always updated on every little detail or information that I needed to know or get.I love the work that was done to my vehicle.If anything ever happens again I will be sure to use Abra everytime.Thanks Abra.
Friendly,they made me feel very welcome
The work performed by Abra appears to be of very high quality and I am pleased with my car repairs. The estimated time to make repairs was no where close to the actual time, this was a problem. The actual time frame is not an issue but it is very difficult to plan around not having a car when it takes almost twice as much time to do the work. E-mails indicating "parts have been received" or that the "car is now being painted" do not help when there is no correlation to completion.
You guys are the best! Kept in touch about every stage my car went thru. Thank you all so much, specially Donna great customer service. Will recomend,
Vehicle Make : Volkswagen
Very good service
Everyone was great to deal with.
Donna and whole staff were great
Best service I have received, helpful people, constant updates on your cars repair , over all awesome !!!! I am more than satisfied with the service I received!! ????????????????????????????????????
Vehicle Make : Mini Cooper
Car looks great!
Thank you so much for repairing my baby
You team was very efficient and professional. I didn't expect to get my car back so quickly! The car looks great and Chad did an awesome job keeping me informed. Abra you rock!
Everone was very professional courteous
Job looked great
Was done sooner then expected
Well recommend them to friends and family
Job well done
I was well please with the job you all did. You all did it in a timely manner. I would highly recommend you all to any one. Thank you
Thank you for being prompt and fixing my car back to normal
Oh my goodness I was so happy your staff are just Awesome Donna is absolutely Wonderful the Manager was Great and very helpful I would Really Remand Them Highly Very happy with my car Great Job ArbaJob Well Done.
Chad and the entire staff were the best from beginning to end .
Every one at this location is very sweet. I was kept informed on my car from the day I dropped it off til I went and picked it up. They were amazing! I didn't have to even call them to check on the status or my car. And that's what I absolutely loved! As far as the work on my car, what accident? I surely didn't hit a fox from the look of it. Looked great, I was very pleased at the work they did. Hopefully I won't have to come back, but if I do, hands down, this is where I will go. THANKS ABRA TEAM!! -BMWowner
Great customer service and repairs look well done as well. Thank you!!!
Thanks to Chad and the crew for restoring my car and making it look and feel like brand new. I was very impressed with the completion of their work.
I will make one negative comment concerning ABRA. I watch my caller ID and normally do not answer unfamiliar names or numbers to stay away from spam and such. Calls from you register as TENNESSEE CALL. I think it should be ABRA BODY & GLASS to insure that ones like me will answer it.
Prompt and professional. Did good work.
Thank you for your great service. I enjoyed the polite caring staff. Special thanks to Chad for keeping me informed.
I just want to chad a 10. he made this process very easy and smooth for me. I heard from him every day about the progress with my repaires
Very professional service, all the way!!!
I greatly appreciated all of Chad & his team's help. Premiere customer service, great updates, service & timely manner. Will definitely come back to ABRA!
This is my second time taking my car to this location and after top notch service the first time around, I didn't think it could get any better. But it absolutely did. Having a car repaired is never something you want to have to go through, but the staff at this location alleviates any stress. Chad's professionalism, courtesy, and constant communication put me at ease while I was without my car. He was able to work with me and my schedule to have my repairs completed in a timely manner. Thank you, Chad, and all of the staff at Abra Auto Body and Glass on Covington Pike. I will be recommending this shop to anyone I know that needs body work done.
My experience was very smooth.. I dropped my car off and the lady at the front desk explained how everything would go in full detail. I was updated with emails and phone calls. When I picked my car up, it looked amazing! We were so happy. My car looked like a brand new car. Thank you guys very much!
Great team! Kept me informed and on time!
Great communication on progress of repair
Donna is wonderful. She kept me updated daily on the progress of the repairs. It was like getting a call every day from a friend! Our car looks great and it's even clean inside and out. Thanks ABRA for a great experience!
I have nothing but good things to say about your staff and your services. My repairs were handled with care, compassion and a since of professionalism. Amazing!
What can I say ! our little truck looks brand new. As far as we are concerned Abra and Chad our contact person did a fantastic JOB. I have used Abra befor and will use you in the future. Thanks for the great work and professional expertise. Thanks Again SGR/
Well done,we are happy ????
Donna was great she is good for the bussiness
Abra was amazing, they kept me totally informed with up to date repair progress. The staff was professional and knew there jobs. They were courteous and very helpful. I highly recommend them to anyone. They are 5 stars. Thank you Abra and a huge thank you to the staff. I am a happy customer. ;-)
Thank you for your cause you gave me to keep me posted on the repairs never had that before from other companies really appreciate it
Had not problems at all Mr. Chad keep inform with everything they were doing and spoke with several time a day.
Everyone was very friendly and helpful. They kept me updated the whole time! Great customer service!
I was notified daily by text and phone of the progress of repairs being done to my car. The daily updates were great
Friendly, keep in touch with you about your repair and do great work. I will send my friends and family here for repair work
Vehicle Make : Volkswagen
Great customer service!
They kept me updated and the work was very good.
All I can say is, " someone at this location really knows what's goin on." Very please with all aspects of the repair.
Everyone was great as always! Thanks for a beautiful job on my car and for your great customer service and professionalism.
Abra Auto Body & Glass did an amazing job with repairing the damages to my Kia Sorento. I dropped it off & picked it up the very next day! The repairs were done fast & on time. You can't even tell where the damages were! Great job!
Everyone was friendly, and Ms. Donna kept me informed about my car daily.
staff very friendly and courteous
kept me informed daily on each stage. of my repairs
very pleased and satisfied.
Great job! The communication was far beyond anything I expected. I'll be coming back here should I need any future body work
The repair was done very quickly and I was well informed with everything that was going on and the steps that were being done each day. I needed my car as soon as possible and they made sure they finished as soon as they could but at the same time making sure everything turned out perfect! I would most defintely recommend ABRA to my friends and family.
Donna was a great help, if ever I have auto body problems, she will be the one I answer to.