Customer service is always exceptional. ABRA has done a few vehicles for me. The quality of work is unsurpassed and being a USAA member myself, I can see why USAA has certified them as a repair company. I recommend them to anyone I speak with needing body work done.
Very nice people- good job!
My experience was that of a very good teamwork already exist there.
All damage was not fixed and the car was dirty upon receiving it. The interior had water, dirt, and dust. We will be calling tomorrow to discuss.
We were very impressed with Josh when we picked up the vehicle.he explained everything.
I thought this repair went smoothly. I was updated on the progress of the repair and it was completed quickly. Everyone was very friendly and professional.
Great experience every time!
Customer service was great and I loved receiving updates about my car everyday. It let me know it was in great hands.
As mentioned, timely and professional service. Continuous updates without being overwhelming was an added plus. I got the car back clean and nice which I truly appreciated! I love my car and truly hold it in high value to the cargo I carry!!! Thanks for a quick and professional job well done!!!
The work abra did on my truck looks great and the staff was friendly and helpful.
Great service in a timely fashion
Awesome staff and very helpful! super fast and did a great job and can was nice and clean! Thanks so much!!
The staff is knowledgeable and friendly. The car was repaired early and the work was beautifully done. Could not ask for anything more. We will always use your shop for our vehicle repairs.
I'm very pleased with ABRA services...they kept me informed on a daily basis about each step of the process they were in. I will definitely recommend their services to my friends and family!
They really made me happy. Keep up the great work!!!!!
Kyle, answered all my questions and was always available. Fantastic service is a gross understatement!
I will recommend you all to any of my friends.
The experience and professionalism of Abra was 5 star! Thank you all
I loved the daily updates and everyone was SO friendly and helpful
Everyone was very nice and it was done in a speedy manner.
I live in florida and the vehicle was serviced in Memphis they bleep me informed and even made arrangements to get me from the airport couldn't ask for better service
Paint imperfections on driver's side rear quarter panel, paint over spray on passenger side tail light, new scratches on trunk lid, passenger side tail light not flush with car, back up sensors not working.
Called and spoke with representative, will be taking car back on Monday to discuss issues.
Just got it back. So far it's great.
My car looks perfect!! Just perfect! Thanks Buddy & Abra..great job !
Thanks for getting my car back so quickly and in such great condition!
Appreciate the fast service and keeping us informed. I didn't expect to have our vehicular back till next week.
Get rid of the girl at the front counter.
Loved the update texts on my phone. My car looks amazing!!! Thank you for doing a great job and also completing it in less than a week!
Appreciated the regular updates via text.
I don't have any comments. My experience was very pleasing! It was fast and the results were very good. My bumper shines as if it was brand new! It doesn't look like a 2007 at all!! I now want to take it back in to do some touch up paint work.
I am very pleased!
Be more careful of over spray and adding other scratches soI don't have to return. Things were corrected to my satisfaction. Good job overall.
Great attention to detail
Jason Wilson was pleasant to work with. He answered all my questions and concerns. Well experienced with repairs. I believe that the State Farm handler of my claim Josh, I believe his name was was nice and kept me informed.
Josh was really easy to deal with and they got my car done quicker than I thought they would. I would take my car back if work is needed.
Great job as usual!! Everyone from the front desk staff to the repairmen are so nice and helpful!
The staff there was Excellent.They went over and beyond to keep me informed about my car.I really appreciated that.If I needed bodywork done in the future I'm coming right back to them????????????????????
My experience has been one of professionalism and kindness. Thank you for a beautiful job on my vehicle!
Service was fast and excellent. Buddy and his crew sent text updates throughout the time my vehicle was in repair. This kept me informed without having to call. They informed me each process and the customer service was amazing.
Kyle was very professional during the entire process. The exceptional customer service he provided reflected positively on ABRA Body shop. I really appreciate his effort to expedite the repairs after I told him that I had to pay out of pocket for a rental car. I would definitely recommend your body shop to friends and family.
I am well please with Abra services provided. They kept me updated on all progress of repairs. Mr. Lee and other employees were very professional in completing the work on my truck. Thanks to all!
Two main reasons for not completely satisfied:
- It appears that no due care was excercised during the disassembling of the car (for example: piece of frame around the windfow apears to be damaged and now can be poped with an finger nail)
- Car was returned with stains on the seats (it will cost me 150 to get them cleaned) foot-marks on the documents (papers) that were in the car (these were documents and folders that now have to be re-created)
Other reasons are there too, yet these two are main. Hope this helps. Have a successful and POSITIVE rest of the day :)
They kept me updated with the progress of my car every day and it was completed earlier than expected!
I looked for a fault in your service or your work and and can't even find a minor one.
Simply, Thank you all for your professionalism.
ABRA scratched my driver-side door, left buffing compound on the top of my car (plus several other locations), and the new paint has much more metal flaking which makes it not match. Additionally, the driver-side head light was scratched by a buffing wheel. I will be contacting the shop tomorrow.
Excellent customer service. Everyone . Will definitely use Abra again.
They were all absolutely outstanding!
Vehicle Make : Mitsubishi
Not done in time or to our satisfaction. The manger However was very nice and polite and did everything he could to make it right
A great job. Even good enough to match the original trimming on the bumper needed to get my oversize tires to not rub.
Unhappy with the quaility of the paintwork. Poor match for the paint and contamination in the clear coat. Inconsistent application of the metallic layer on the 3 stage paint.
Kept up to date on progress. Vehicle washed and vacuumed prior to delivery.
Thanks for a quick and thorough job on my Esacpe! Looks great again!
Friendly office staff, professional , clean & organized building, repairs looked great, car was clean, updated me about the repairs. Impressed with organization! Only problem was the extra time it took to complete repairs! However, I am glad you took your time and hopefully it will continue to brand new! Thanks! A satisfied customer! ????
I am very happy with your work you performed on my Buik.
Very fast and did a great job.
The staff were very professional and have great personality
Kyle and the team are true professionals. They kept me informed throughout every step and made the experience painless.
I appreciate to heads up during the repair. This helps me a customer to plan my time. The work was done on time and my Ram was clean as when I dropped it off. Good work is appreciated. First class. I committed to my insurance company I was well please with the experience.
This has been one of the easiest and quickest transactions ever with my vehicle! The service wa great. The technicians were awesome and they even cleaned my truck!!!!!! Excellent!
Very professional staff and awesome work done by all!
Jon well done in a timely manner!
Everyone was very nice and knowledgeable. The truck looked great and the work was very well done. The truck was **** and span clean!! We could not have asked for a better job and for. Ether treatment. Thank you all for a job well done.
Very professional and I appreciated the updates daily.
Car looks great, I'm a very happy customer.
Very nice and professional team. Thank you Kiel!
Everyone was very friendly.
Buddy was great to deal with
Thank you so much! I have been very impressed and pleased with the service how I was kept informed and work done - at the Abra located on Brunswick Road in the Bartlett Tennessee location- all wonderful- thanks again Rhonda
Buddy was awesome!! Kept me well informed and very professional!! He provided extra great care!! Abra has my business from now on!!!
Did a great job on repairing my vehicle and in a timely manner. Would definitely recommend their service to anyone that is in need of vehicle repair or a superb paint job. Look forward to doing business in the future. Once again I thank ABRA for their great support.
All seemed to really care. Kyle kept in contact throughout!! Thanks
Great job. Work was done ahead of schedule and my car looks better than before.
The team at Abra did a great job on my car and consistenly communicated with me throughout the entire process.
Great choice for vehicle repair!! Thank you ????????????????
Appreciated the progress updates and clear explanations of the work being done. The group were all friendly and very helpful. (Kiel,Christine, and Brad).Do not know who actually did the work but it was excellent including returning my car nicely cleaned up. Would definitely recommend this crew to friends and would not hesitate to use again.
Love your text updates on repair progress. Thank you for a job well done!
Vehicle Make : Volkswagen
Constant communication even when I wasn't on the other end of the phone. Perfect!
I highlighted a problem with the sprinkle function of the wiper assembly on the windshield. However the team at ABRA said that this is not a collision related damage and thus they can't repair it. This is a problem as the sprinkle was working fine before the accident. By not repairing the wiper sprinkler ABRA has not done their part in completing the repairs.
Great people, great service and great results.
The service was great. I appreciate the timely update.
Thanks for the fast track. I was paying for the rental car out of pocket. My car looks great
Text messages are good with expected date of completion during the repair process.
There is a crack in the back on the inside. Also there is black greasy stuff on the drivers side rug. This was a new car I had only a week.
Mr. Buddy was great. He kept me informed every step of the way. Over all great experience??
Y'all have done a Amazing Job thanks you guys
Keil was very helpful and pleasant. He kept me informed all along the way. The entire experience was quick , easy , and informative.
Excellent customer service from my assigned agent. He was friendly and very professional. He updated me daily, and my vehicle was repaired in a timely manner.
Very Satisfied and happy customer Terry L
Great customer service !!!!
I appreciated the updates. The service at the facility was above pat.
I was extremely impressed from the beginning to the end. I was well informed about my vehicle from day one. Chase Hardin was extremely professional in estimating my damages and the entire office was very polite and helpful. I will highly recommend Abra to anyone who needs their vehicle repaired.
The entire experience was very professional.thanks for your courtesy, and keeping me up to date.
I appreciate that the employees kept me updated on the current status and that they had a high standard of quality for the work product.
I was very surprised by how quickly my car was repaired, especially considering how much damage there was. Thank you!
Chase Hardin did a great and speedy job to get my car repaired-even soon than I was expecting. I drove out of my way to go there and would do it again. Will recommend to anyone looking. Give him a raise!!
Very professional and courteous team!
I loved the text messages!
my car looks like just the way it used to be!
They have the most amazing customer service! I loved the frequent text updates and my vehicle looks brand new! Kiel was great to work with.
Impressed that you took the initiative to opt for the OEM parts when the aftermarket didn't meet your standards. Lesser shops would have used the cheaper part to see if it gets past the customer.
Also, The blend job on the fender is perfect.
I received my car back better than new.
Great experience and customer service
They were professional and did a great job
The entire process of filing a claim, getting the car fixed, and picked up was extremely simple. The staff at Abra Bartlett were courteous and friendly throughout the process. I appreciated the daily text updates and timely manner in which the car was repaired.
Very professional yet personable service. Kept me informed throughout the process.
Overall it was fine. I didn't like having to wait to get the issue resolved regarding the deductible because I brought it to attention of the front desk when I first checked in. I like getting the updates. I appreciated the promptness and quick turnaround service.
Amazing customer service and repairs! Couldn't be happier!
Just got my car back today. It looks great! Fast and friendly service.
They did a great job fixing my truck. The only thing that frustrated me was totally out of their hands. That was the timeline kept changing. However that was not at all their fault. Thank you for doing an excellent job.
Abra did a great job on my BMW 328i. When the work was completed you couldn't even tell that any damage had ever been done. I was very impressed and would recommend them to anyone needing repairs done to their vehicle.
Very professional and my van looked like new when they were finished - inside and out! Thank you ABRA!
Constant status of repairs greatly appreciated Service personnel carefully explained the repair process when I picked the car up. Excellent customer service!!!
Excellent communication and workmanship
Buddy Lee was very helpful and informative with any questions I had. This was my first time using Abra and I was very pleased!
Very professional and knowledgable
Y'all kicked ****, rating 11/10. Thanks !!!
Work was done in a very short time and the people were very professional and answered all my concerns. Thanks
You all did a quick,& great painting on our 2014 Chevy!! We will come again!!! Keep up the good work,& great customer service....
I was first told to come In for an estamite and when I arrived at my appointment time the older lady at the front told me no that I just need to have the repairs done there and I asked again for an estimate and she told me there was no need and wouldn't give me one even though I had an appointment. She scheduled me for an appointment this past Thursday and when my mother brings my car in they have no info about me coming in and have to find a way to squeeze me in even and redo all the documentation and insurance information. Then I kept getting text updates sayin that my car was ready and when I called and asked they said that was incorrect it would be longer.. That happened multiple times.. Just need to get their act together
The work they did looks great and the paint matchs perfect. Great service too! Enjoy the updates.
They were very accomodating and made the whole process very painless. Thank them for us for a job well done.
Everyone at Abra was very friendly, thorough and professional. The communication throughout the process was excellent. Also, the quality of the work was the best, as always. Thank you, Abra!
Entire process from beginning to completion was easy. Entire team was polite and meet my expectations. Repair was completed ahead of schedule. Great work.
I appreciated the daily communication.
Went smooth and kept an update.
Christiania Kiel and buddy are absolutely wonderful at their jobs. I've been there 3 times in 6 months for major repairs and the work done at Abra on New Brunswick is outstanding. They are professional but also very easy to relate to and very personable that means a lot to me. Thank you
The people where very helpful and courteous.
I am very pleased with the job Abra did repairing my damaged rear bumper. It was done in a timely manner and the car looks new.
Very prompt and good service.
I like the daily notification as to where the car was and what to expect next. I also like the kindness from the front office and the way I was greeted the way I was treated. It's comforting at a very stressful time.
Great customer service and fast and efficient work. I'm glad I choose Abra.
It was the easiest repair I have ever gone through. Buddy was great, very professional and kept me informed and updated daily .
Your complete staff was great from beginning to end !!
Buddy was so helpful in keeping me informed of progress. The entire staff was friendly.
I was blown away my vehicle was detailed. I actually had already scheduled a detailer for the vehicle but cancelled it once I got it back. Wow!
ABRA did an awesome job on keeping me informed on what was being done the whole process. ABRA fix my car in a timely manor. I will most definitely come back again.Thx for your hard work
Customer Service was excellent! The work done on my car was also excellent. Very pleased with my experience at Abra's. Thank you!
I completed the walk-around on my 2016 Toyota Highlander and I am not satisfied with the workmanship. Repairs appear to be structurely adequate but the paint finish is sloppy and very disappointing. There is over spray and shop dirt still on my vehicle. At the very least, ABRA could have washed my vehicle to remove the surface dirt and perhaps a quick buff to restore the original paint finish for a car the purchases on June 4, 2016. Of note, there are paint runs on the rear left lift gate and upper rear bumber assembly. Again, not ABRA's best work. Please feel free to contact me via phone or email if you have have any questions. My name is Mark Murriel, ****-****-xxxx,
Shorter wait time to get in for repair.
Courteous and professional service.
Had confidence from the front desk back to the shop. Thank you for making a stressful situation easy!
Workmanship issues. Post inspection issues. Quality control issues. Need I go on?
Fast service and kept me informed.
Every interaction with an associate throughout the repair process was top notch! 100% satisfaction and will gladly recommend ABRA to any friends or family who need auto bodywork in the future.
Superior work and customer service.
Great service and always kept me well informed of the status. Friendly and courteous staff!
I liked the text messages to keep me informed and the quick turn around on getting the repairs done.
After inspecting my vehicle at AutoNation Honda 385, I discovered multiple issues with the repairs that were performed, in addition to new issues arising as a result from the handling of my vehicle during the repair process.
Issues with Repairs Performed:
1. There are gaps in various spots where pieces of the vehicle were taken off and either replaced/reattached.
2. These replaced/reattached pieces/sections have also resulted in them being uneven with each other and not a seamless/continuous continuity throughout the body.
3. The fog lights are recessed inside the front bumper, which clearly indicates the insividual(s) responsible for re-attaching the bumper has ZERO certification from Honda of the 2016 Civic design.
4. Paint tape was left on the inside of the driver side door.
1. The entire interior of the vehicle has a white powdery residue, which was not there prior to the repairs being performed.
2. There are black handprints all over the interior roof/ceiling, with what appears to be a black permanent marker spot on the rear driver side area. Kiel stated they would have the car detailed and it would take care of it.
I REFUSE TO ALLOW THEM TO SIMPLY DETAIL THE CAR--THERE IS NO WAY THESE BLACK APOTS CAN BE COMPLETELY REMOVED--IT NEEDS REPLACED!!
3. There is a missing piece of plastic on the rear driver side door.
4. There are scuff marks on the steering wheel.
This vehicle only had 8,216 miles on it. I was originally advised by the PROGRESSIVE adjuster, as well as Kiel, that the repairs would not be completed until July 27, 2016. Instead, they were completed in 5 business days--AND IT SHOWS!!
1. POOR CARE
2. POOR HANDLING
3. INATTENTION TO DETAIL
6. LACK OF KNOWLEDGE
I am forwarding this complaint to the Regional Manager, Amy Ray, at Progressive Insurance, her Adjuster in Memphis, TN, and the Better Business Bureau.
I have NO INTENTION of receiving my vehicle until AutoNation Honda 385 personnel thoroughly inspect the vehicle and determine that the repairs performed meet and/or exceed Honda Standards.
I will NOT ALLOW POOR REPAIR WORK TO FURTHER DEPRECIATE THE VEHICLES VALUE, above and beyond any depreciation that has occurred from the incident alone taking place.
So far so good. Thank you. Also I was given a guarantee if I have a problem, just call Abra. Thanks
Excellent fast speedy service. I will always take my vehicles to ABRA for body repairs. Job well done!
Wonderful service and beyond my expectations. This was the only option for my repair as I have used them before. A+ service and repair. Kyle was great!
Everyone was very efficient and knowledgeable and courteous. Enjoy Ed meeting everyone and thank you for your courtesy.
Outstanding work and customer satisfaction by Abra.
Vehicle Make : Volkswagen
Your parts came in on time and my car was returned on time.
They did a great job repairing the car.
The work was done extremely fast and it was of high quality. The staff took care of all my needs, helped organize rental car pick up.
Y'all did an excellent job. I think Kyle was the one that helped me and he kept in contact with us every step of the way. I will definitely recommend y'all 10 times out of 10
Everyone was very friendly. I really liked the text messages that were sent on the progress. I would highly recommend you!
I was completely satisfied with the repair and the customer service I would definitely recommend to everyone
I was told it would take 4 to 5 days for repairs and it took 8 work days without explanation as to why a bumper replacement took 8 days. I know my contact Chase was out a couple days but it appears the **** was dropped somewhere. My car looks great. Thanks
Keil kept me updated until Thurday. He said he would update me Thurday an I didn't hear from him until I contacted him Friday.
The Abra team was great they kept me informed about my repairs from start to finish
When you told me I had to pay with a money order and that you would not take a personal check my opinion of your company completely changed. I believe you should be more aware of the type of person that you are dealing with than to present your company in that view.
The service was unexpectly quick and well done.
Y'all are the best. Thank you. God blesses me and I'm so thankful.
Quality of work looks great. I was kept well informed as to daily progress on the repair. Warranty regarding the repair is super. What more can I say?
Thank you for a job well done, and for fixing my car in a timely fashion. It's like you've turned back time. Thank you again. Betty Bullinger
We are updated everyday of the status of the vehicle while still in body shop.
Fast and wonderful service
I am very pleased so far. Kiel kept me informed about the status of my vehicle. He is very professional.
Kiel was wonderful.. Informative and professional.. I had good updates..body work was fast and nicely done..good professional staff at the desk... Crew cleaned the inside of my car and that is priceless to a single woman.
The staff has been friendly and informative. I will be picking my car up today.
Very customer focused from the second you walk in the door.
Don't bother, I find the emails annoying, they mean nothing, send me a picture, and let me see what is really going on, you are making yourselfs self important, doing more than you really do, I hate the phrase TGIF, sounds like a bunch of drunks getting ready for weekend, I can't stand being put on hold for over 3 minutes, take my number and call me back,
We were happier than expected with the outcome. We can not say enough good things
The bumper looked amazing!!!
Had heard good reports about ABRA, and we were very satisfied with the work, and it was done in a timely manner. in fact it was earlier than they anticipated. A special thanks to Mr.Lee, Christina, and the ones who performed the work. they kept us up to date via text as to what was going on. A big Thanks
The Abra team was so professional, polite and caring. Mr. Buddy did an outstanding job. He went well above his circumstances and he is a great access to your company. He kept me well informed of the progress of my vehicle. I would highly recommend Abra to anyone.
Looks brand new A one top notch
I was kept informed the entire process and it was much quicker than expected.
Great service. Appreciate the timely updates