Excellence service from everyone
Buddy was our service representative and did excellent job taking care of us & our vehicle. The workmanship was more than we expected. We were very pleased with our entire experience.
If it hadn't been for the accident (unfortunate as it was) I would not have had the opportunity of meeting the very friendly, courteous, and professional group of people at ABRA.
The entire staff was polite and very professional. The repair of my truck was done quickly, but most importantly it was done right. Thanks to Wayne for overseeing the repairs and giving me daily updates.
I was pleasantly surprised on their professionlism. Their constant updates and progress on my car.Then they surpassed all expectations and personally delivered my car to me and returned my rental because I had a problem getting it picked up right away. Will always recommend Abra.
Overalll, very please with their service
Speedy and great service and repair! I will recommend this ABBA to other people.
Wayne was fantastic with keeping me updated on the progress of the repairs. I'm very happy!
Everyone was very professional and informative. They helped me get a rental car to pick me up and the repair was done in a very timely manner. I would recommend them just as my son recommended them to me. I'm very satisfied. Thank you
Thanks so much for being friendly, fast and professional! Was very impressed with the experience!
Wonderful job done as always and a very caring team. Thanks so much.
A job well done. Customer Service was excellent. Staff worked very hard. Went above and beyond. Hats off to the Manager for having such a terrific, caring, and respectable team that have a heart for what they do and not just for the pay check. May your business continue to grow. Have a Bless and Prosperous year.
Thanks for everything.
Mrs. Eva B
Vehicle Make : Volkswagen
They were helpful and informative from the time I walked in to when I picked up my vehicle. I never had any concerns as they updated me on the status each morning. My car was in and out within a few days. I would recommend them to all! Exceptional customer service.
No comments need to drive my car to make sure everything is ok
I will say i wish you couldve retained the professional young lady at the counter, she dealt well with my anxieties regardi g the repairs. Wayne handled thing well also.
Vehicle Make : Range Rover
Excellent work and a very professional team!
Everyone I dealt with was great. Very nice and professional.
Great Customer Service. Very Professional
Great team that supplied great customer service
The Job was done very fast. The SUV looked great when it was completed. I was kept informed about the status the whole way through the process. The front desk was flexible when I was late for my initial appointment. And on the day that I needed to pick up the SUV I didn't have a ride over and Buddy offered to come bring me my SUV so I could have it for the weekend and then I took him back to Abra. All of that makes for a great experience with something (body work) that typically is stressful and where the customer often gets taken advantage of. Thank you for your professionalism, your attention to detail, the nice people in the office and a good thorough job.
Vehicle Make : Mitsubishi
My vehicle looks better than before!! I love the right-on-time notifications and the quick, professional repair!!
Kudos to Buddy for his friendliness. Great Job Abra team.
Buddy worked hard to get my car back in time for me for me to pick it up before I had to go to work.
My vehicle was getting repaired due to an accident that was not my fault. Having children makes it at inconvenience to have to use a rental, plus I had prior plans to be out of town for the weekend. You guys were able to get my car ready in time for my trip, giving me one less thing to worry about. THANK YOU!!!
Jason Wilson the manager is great! He is the reason I will use abra again
They were awesome, my car looks good and was done in a timely manner. Everyone was really nice an kept me informed on everything that was done...so Thanks guys!
Christine and staff felt like family and made the repairs very manageable
Thank you!! Our van looks awesome!! ????
They did my daughters car and my car in three weeks time. Not necessarily a good thing. Haha but they did a beautiful job on both cars. I was scared to was my car after the wreck and when I picked it up. My car was washed and vacuumed ???? Such and awesome thing to do that as well as fix it. They are an amazing company and the people are really sweet. Thank you so much ????
This is third car I've had work done by Abra. Every time has been a 10. Thanks
Good job overall and service was fantastic as well as updates and car was ready on time.
Keep up the good work. ????
Car looks GREAT aND I got it back pretty fast
My experience with abra was great. Keeping me posted on the progress of my vehicle was really nice. I am very satisfied with the work done and the staff was very kind thru the whole process. Satisfied customer. Thank you. Will recommend ABRA to friends and family.
Vehicle Make : Volkswagen
I'm being asked how my experience was when my car is having to be re-fixed due to poor quality.
Christina was awesome & the repairs were done quickly!
Everything went great, good bunch of folks you have there.
Friendly service and continuous updates were very helpful.
Buddy was the Abra repair associate that worked on my car. He is located at the Abra at Newbrunswick road in Bartlett/Lakeland TN. He was great. In the beginning he was straightforward about the process and cost of repair as well as all possible outcomes. He spoke clearly and gave my wife and I plenty of time to ask questions. We received notifications from buddy every business day with updates about the car. And to top it off the car repairs were completed ahead of time. When I went to pick up the car there was a mix up with the insurance and buddy personally talked with my claims associate to sort it out. He is really a great guy and a wonderful asset to Abra.
Very fast and a job well done.
A very excellent job, very satisfied and will give recommendations
I really appreciated how I was kept up to date on the progress!
The workmanship was excellent and on top of it, the car was washed and vacumed, a very nice surprise :)
Great service and I was keep in the loop of the entire process to completions. Thanks to all that had a part in making me a very satisfied customer.
Great experience with every staff member. The repair was excellent and the communication and follow up thoroughout the process was outstanding!
Great job well done. My car looks great!
I appreciated hearing from them everyday. They were all very warm and welcoming.
Was advised at pick up that car is not complete and the parts will not be in for 2 weeks for a problem that was created at your shop. Trunk is not straight and back up sensor is going off when car in reverse. I have not had a chance to view during light hours to see other issues.
Excellent service.Was kept up to date every day on the progress of my car.Would recommend to my friends.
Every time we have brought a vehicle, we have received great service!
I had to reschedule my first appointment, and it was done with no hesitation by the staff and with a smile. The customer service is top shelf and that was the most important thing to me, with the exception of the work on my vehicle. The work was done so quick I didn't get an opportunity to use the gas in my rental car. Thanks for great service and cooperation with your customers.
The service exceeded my expectations. Keep up the good work.
My truck looks like new and that nothing ever happened to it! Thank you so much
Looks as good as the day i bought it
Easy to work with and did a great job.
Excellent work completed ahead of my expectation.
Abra did a really good job on my car. Customer Service overall was a 10. Thanks again!
Timely repair, courteous and professional attention from the staff.
Excellent customer service!! Great work on ???? and information feedback on status of my vehicle was flawless
One sentence. This has been my best body shop experience in my life. The best. Outstanding work Abra.
All the work was completely done perfect.
Will always trust Abra with our body work. BEST EVER! Daily updates are very much appreciated. A pleasure to work with Josh.
The staff was Awesome. They kept me informed about my cars progress and when I picked it up it was cleaned inside and out! Very impressed.
Mr. Josh kept me updated on everything that was being done. The young lady at the front desk was very nice and professional. I turned my car in Tuesday, January 17, 2017 and I was able to get my car back.in my possession on Wednesday, January 25, 2017 which was great. My car was clean inside and outside when I picked it up. Thanks everyone on this team for a job well done.
Outstanding professional service. Thank you to all the employees
Great customer service and updates as my car was being fixed. Car looks great.
Buddy and Christine were wonderful to work with. I recommend Abra to everyone because of them. Also, my car looks great.
Abra had completed my cars damage within a short time period and was even geneours enough to clean my car. Abra had even took the time to exmain the littlest of details damaged on my car and that was very appreciated.
Kiel and Christina are always a pleasure to work with! The work done on my van was outstanding! Thank you!
Everyone was so nice and helpful and was keeping me enformed
We are very thankful for the service we received....kyle was very good handling everything for us.
Customer service is always exceptional. ABRA has done a few vehicles for me. The quality of work is unsurpassed and being a USAA member myself, I can see why USAA has certified them as a repair company. I recommend them to anyone I speak with needing body work done.
Very nice people- good job!
My experience was that of a very good teamwork already exist there.
All damage was not fixed and the car was dirty upon receiving it. The interior had water, dirt, and dust. We will be calling tomorrow to discuss.
We were very impressed with Josh when we picked up the vehicle.he explained everything.
I thought this repair went smoothly. I was updated on the progress of the repair and it was completed quickly. Everyone was very friendly and professional.
Great experience every time!
Customer service was great and I loved receiving updates about my car everyday. It let me know it was in great hands.
As mentioned, timely and professional service. Continuous updates without being overwhelming was an added plus. I got the car back clean and nice which I truly appreciated! I love my car and truly hold it in high value to the cargo I carry!!! Thanks for a quick and professional job well done!!!
The work abra did on my truck looks great and the staff was friendly and helpful.
Great service in a timely fashion
Awesome staff and very helpful! super fast and did a great job and can was nice and clean! Thanks so much!!
The staff is knowledgeable and friendly. The car was repaired early and the work was beautifully done. Could not ask for anything more. We will always use your shop for our vehicle repairs.
I'm very pleased with ABRA services...they kept me informed on a daily basis about each step of the process they were in. I will definitely recommend their services to my friends and family!
They really made me happy. Keep up the great work!!!!!
Kyle, answered all my questions and was always available. Fantastic service is a gross understatement!
I will recommend you all to any of my friends.
The experience and professionalism of Abra was 5 star! Thank you all
I loved the daily updates and everyone was SO friendly and helpful
Everyone was very nice and it was done in a speedy manner.
I live in florida and the vehicle was serviced in Memphis they bleep me informed and even made arrangements to get me from the airport couldn't ask for better service
Paint imperfections on driver's side rear quarter panel, paint over spray on passenger side tail light, new scratches on trunk lid, passenger side tail light not flush with car, back up sensors not working.
Called and spoke with representative, will be taking car back on Monday to discuss issues.
Just got it back. So far it's great.
My car looks perfect!! Just perfect! Thanks Buddy & Abra..great job !
Thanks for getting my car back so quickly and in such great condition!
Appreciate the fast service and keeping us informed. I didn't expect to have our vehicular back till next week.
Get rid of the girl at the front counter.
Loved the update texts on my phone. My car looks amazing!!! Thank you for doing a great job and also completing it in less than a week!
Appreciated the regular updates via text.
I don't have any comments. My experience was very pleasing! It was fast and the results were very good. My bumper shines as if it was brand new! It doesn't look like a 2007 at all!! I now want to take it back in to do some touch up paint work.
I am very pleased!
Be more careful of over spray and adding other scratches soI don't have to return. Things were corrected to my satisfaction. Good job overall.
Great attention to detail
Jason Wilson was pleasant to work with. He answered all my questions and concerns. Well experienced with repairs. I believe that the State Farm handler of my claim Josh, I believe his name was was nice and kept me informed.
Josh was really easy to deal with and they got my car done quicker than I thought they would. I would take my car back if work is needed.
Great job as usual!! Everyone from the front desk staff to the repairmen are so nice and helpful!
The staff there was Excellent.They went over and beyond to keep me informed about my car.I really appreciated that.If I needed bodywork done in the future I'm coming right back to them????????????????????
My experience has been one of professionalism and kindness. Thank you for a beautiful job on my vehicle!
Service was fast and excellent. Buddy and his crew sent text updates throughout the time my vehicle was in repair. This kept me informed without having to call. They informed me each process and the customer service was amazing.
Kyle was very professional during the entire process. The exceptional customer service he provided reflected positively on ABRA Body shop. I really appreciate his effort to expedite the repairs after I told him that I had to pay out of pocket for a rental car. I would definitely recommend your body shop to friends and family.
I am well please with Abra services provided. They kept me updated on all progress of repairs. Mr. Lee and other employees were very professional in completing the work on my truck. Thanks to all!
Two main reasons for not completely satisfied:
- It appears that no due care was excercised during the disassembling of the car (for example: piece of frame around the windfow apears to be damaged and now can be poped with an finger nail)
- Car was returned with stains on the seats (it will cost me 150 to get them cleaned) foot-marks on the documents (papers) that were in the car (these were documents and folders that now have to be re-created)
Other reasons are there too, yet these two are main. Hope this helps. Have a successful and POSITIVE rest of the day :)
They kept me updated with the progress of my car every day and it was completed earlier than expected!
I looked for a fault in your service or your work and and can't even find a minor one.
Simply, Thank you all for your professionalism.
ABRA scratched my driver-side door, left buffing compound on the top of my car (plus several other locations), and the new paint has much more metal flaking which makes it not match. Additionally, the driver-side head light was scratched by a buffing wheel. I will be contacting the shop tomorrow.
Excellent customer service. Everyone . Will definitely use Abra again.
They were all absolutely outstanding!
Vehicle Make : Mitsubishi
Not done in time or to our satisfaction. The manger However was very nice and polite and did everything he could to make it right
A great job. Even good enough to match the original trimming on the bumper needed to get my oversize tires to not rub.
Unhappy with the quaility of the paintwork. Poor match for the paint and contamination in the clear coat. Inconsistent application of the metallic layer on the 3 stage paint.
Kept up to date on progress. Vehicle washed and vacuumed prior to delivery.
Thanks for a quick and thorough job on my Esacpe! Looks great again!
Friendly office staff, professional , clean & organized building, repairs looked great, car was clean, updated me about the repairs. Impressed with organization! Only problem was the extra time it took to complete repairs! However, I am glad you took your time and hopefully it will continue to brand new! Thanks! A satisfied customer! ????
I am very happy with your work you performed on my Buik.
Very fast and did a great job.
The staff were very professional and have great personality
Kyle and the team are true professionals. They kept me informed throughout every step and made the experience painless.
I appreciate to heads up during the repair. This helps me a customer to plan my time. The work was done on time and my Ram was clean as when I dropped it off. Good work is appreciated. First class. I committed to my insurance company I was well please with the experience.
This has been one of the easiest and quickest transactions ever with my vehicle! The service wa great. The technicians were awesome and they even cleaned my truck!!!!!! Excellent!
Very professional staff and awesome work done by all!
Jon well done in a timely manner!
Everyone was very nice and knowledgeable. The truck looked great and the work was very well done. The truck was **** and span clean!! We could not have asked for a better job and for. Ether treatment. Thank you all for a job well done.
Very professional and I appreciated the updates daily.
Car looks great, I'm a very happy customer.
Very nice and professional team. Thank you Kiel!
Everyone was very friendly.
Buddy was great to deal with
Thank you so much! I have been very impressed and pleased with the service how I was kept informed and work done - at the Abra located on Brunswick Road in the Bartlett Tennessee location- all wonderful- thanks again Rhonda
Buddy was awesome!! Kept me well informed and very professional!! He provided extra great care!! Abra has my business from now on!!!
Did a great job on repairing my vehicle and in a timely manner. Would definitely recommend their service to anyone that is in need of vehicle repair or a superb paint job. Look forward to doing business in the future. Once again I thank ABRA for their great support.
All seemed to really care. Kyle kept in contact throughout!! Thanks
Great job. Work was done ahead of schedule and my car looks better than before.
The team at Abra did a great job on my car and consistenly communicated with me throughout the entire process.
Great choice for vehicle repair!! Thank you ????????????????
Appreciated the progress updates and clear explanations of the work being done. The group were all friendly and very helpful. (Kiel,Christine, and Brad).Do not know who actually did the work but it was excellent including returning my car nicely cleaned up. Would definitely recommend this crew to friends and would not hesitate to use again.
Love your text updates on repair progress. Thank you for a job well done!
Vehicle Make : Volkswagen
Constant communication even when I wasn't on the other end of the phone. Perfect!
I highlighted a problem with the sprinkle function of the wiper assembly on the windshield. However the team at ABRA said that this is not a collision related damage and thus they can't repair it. This is a problem as the sprinkle was working fine before the accident. By not repairing the wiper sprinkler ABRA has not done their part in completing the repairs.
Great people, great service and great results.
The service was great. I appreciate the timely update.
Thanks for the fast track. I was paying for the rental car out of pocket. My car looks great
Text messages are good with expected date of completion during the repair process.
There is a crack in the back on the inside. Also there is black greasy stuff on the drivers side rug. This was a new car I had only a week.
Mr. Buddy was great. He kept me informed every step of the way. Over all great experience??
Y'all have done a Amazing Job thanks you guys
Keil was very helpful and pleasant. He kept me informed all along the way. The entire experience was quick , easy , and informative.
Excellent customer service from my assigned agent. He was friendly and very professional. He updated me daily, and my vehicle was repaired in a timely manner.
Very Satisfied and happy customer Terry L
Great customer service !!!!
I appreciated the updates. The service at the facility was above pat.
I was extremely impressed from the beginning to the end. I was well informed about my vehicle from day one. Chase Hardin was extremely professional in estimating my damages and the entire office was very polite and helpful. I will highly recommend Abra to anyone who needs their vehicle repaired.
The entire experience was very professional.thanks for your courtesy, and keeping me up to date.
I appreciate that the employees kept me updated on the current status and that they had a high standard of quality for the work product.
I was very surprised by how quickly my car was repaired, especially considering how much damage there was. Thank you!
Chase Hardin did a great and speedy job to get my car repaired-even soon than I was expecting. I drove out of my way to go there and would do it again. Will recommend to anyone looking. Give him a raise!!
Very professional and courteous team!
I loved the text messages!
my car looks like just the way it used to be!
They have the most amazing customer service! I loved the frequent text updates and my vehicle looks brand new! Kiel was great to work with.
Impressed that you took the initiative to opt for the OEM parts when the aftermarket didn't meet your standards. Lesser shops would have used the cheaper part to see if it gets past the customer.
Also, The blend job on the fender is perfect.
I received my car back better than new.
Great experience and customer service
They were professional and did a great job
The entire process of filing a claim, getting the car fixed, and picked up was extremely simple. The staff at Abra Bartlett were courteous and friendly throughout the process. I appreciated the daily text updates and timely manner in which the car was repaired.