Excellent service kept us inform daily
I am extremely satisfied with the service provided. Gilbert went above and beyond to help ensure that all my questions were answered and did an excellent job on repairing the bumper. Thanks for allowing me to comment.
Very helpful! Went above and beyond to make sure I was satisfied!
This was the easiest process I have gone through and the customer service was excellent. Gilbert **** kept me updated with my repair status and was courteous and professional.
Kept me well informed. Excellent work
Great service and great results! Roni was awesome, and she really seemed to care about keeping me well-informed and satisfied with my experience at service king. My car looks as it did the day I got it!
Vehicle Make : Mitsubishi
I'm 73 years old...have had several experiences concerning auto repairs. Service King provided perfect service, integrity, caring, & courtesy far exceeding my expectations...even imagination. The auto was returned to me clean inside & outside. The actual repair was flawless. Praise to your entire team & thank you!!!!!
Car looks great. Repairs finished long before estimated date. Everyone was really nice too.
Gilbert **** was excellent on a daily basis giving me updates about my vehicle. He presented himself very professional and we'll mannered.
Gilbert went out of his way to ensure that I had a fantastic customer experience.
Gilbert went out of his way to ensure that I had a fantastic customer experience.
Gilbert was very helpful and knowledgeable on when I could expect my car
Top service Richard was awesome and kept me up to date on the progress of my car. 100 % satisfied
Everything was great, could've put back the wires from my radio but it's no big deal.
Richard at the San Marcos, TX I-35 location was so helpful at keeping me in the loop about my repairs! I would gladly work with him again!
Toni was very courteous and kept me updated with the progress of our vehicle
Thanks to Richard Roccio and Sheila for their help
I was very happy with the service I received
Even though they were a day late on what they originally told me the completion would be...I was very happy with Gilbert ****..he was a constant professional and communicated well along the way..I appreciated that very much!..thank you
We worked with Richard. We loved the fact that we got updates every time they worked on the truck. Easy smooth experience.
My car looks perfect! Not only was the repair done so that you can't tell that my car was ever damage, but they also washed the exterior and vacuumed the interior! It looks awesome! I have never had such a positive experience with any body shop or any kind of car place! Gilbert ****, our representative, was the best I've ever seen! He texted me several times through out the process of my car being fixed and let me know exactly at what stage the repairs were. When I dropped off and picked up my car, he was extremely helpful and friendly. I was pleasantly surprised to see that there really are places that still care about customer service! I would definitely use Service King again!!
I liked that I had updates daily. Everyone was very pleasant and helpful
My car looks amazing. There is no sign that damage was ever there. Roni was very helpful and kept me updated through the process. Overall amazing experience with Service King!
You're employees are thieves. I a completely DISSATIFIED. I will recommend NOBODY to give Service King "service." I gave service King permission to MOVE my car, not go through & STEAL items from my car. This is a deceitful, unethical, and a company undeserving of ANYONE'S service. I regret bringing my car to this establishment.
Great service and great updates as far as progress.
Your service was well done you have friendly employees and I was taking good care and I would go back again if i need your service.I told some of my friends about your good service.
Excellent service by Ronni. 10/10 would recommend
Exceptional customer service and quick delivery of my car
The main reason I go to Service King is because of the fantastic service I get from the staff, especially Richard. He gives me prompt service, keeps me informed, and keeps me as a completely satisfied customer. I would hire him in a minute. He is a great asset to Service King. Service King will always be my choice for body work. Keep up the great work.
The personnel was very friendly. The repair time was shorter than it was estimate and my car looks great. I am very happy with the final outcome. Thanks for thanking care of everything.
Found two bolts for my trailer hitch that bolt to the bumper that weren't on/tight. Other than that excellent service.
everyone is so nice and friendly. ms Rina is always updating me about my vehicle. I'm very satisfied with great service
My car looks great and they kept me updated the entire time
My experience was extraordinary, I was kept up-to-date continuously! If I ever had a question, it was answered with a kind voice. Places like this make having to deal with an accident a breeze. Thank you!
The daily notification kept me informed and were greatly appreciate! The customer service rep was very courteous and most helpful! Awrsome all the way around! Car looks brand new! Thank ua
Everything was perfect. No suggestions and no complaints. Very happy with repairs and customer services.
Thanks again and again. Service king has excellent customer service.
Gilbert was amazing and sooo helpful!
Great customer service! Very smooth process!
They kept me informed the whole time. The service was excellent
The constant updates and communication was greatly appreciated. So nice to actually for once br kept in the loop on a repair job.
Romy did a great job of keeping me informed of the status of the repairs. I never had to call once. It was great.
Repair was fast and well done. The team kept me updated on progress and costs. Roni from the San Marcos, TX location off of I-35 was fantastic. She was so helpful and friendly and made me feel welcome. Great service.
My.experience with service king was great. Gilbert **** was amazing. He made this process so easy for me. Always kept me informed on what was going on with my vehicle. He went above and beyond.
Vehicle Make : Volkswagen
It was my first time at service king and my experience was amazing they were all nice and they got the work done so fast. And Gilbert was really good at keeping me updated with the progress of my vehicle.
Amazing staff! The repairs were perfect, and they got everything done so quickly. My repairs were pretty extensive and that's always a stressful situation, but Richard was incredibly helpful through the whole process.
Richard was awesome at customer service. Treated me like if I owned the place. Very very tatisfied. We all need more people like him.
Gilbert was on top of things again ! My truck was delivered early again and they cleaned it up as well awesome !
Thank you for keeping me updated every step of the way. The staff was very friendly.
I think y'all did a great job. Things got fixed that I didn't expect to be fixed. I also didn't expect my car to be washed and cleaned inside. My car was all nice and shiny when I got it back. Great job!
Roni was fabulous! Very professional and sweet.
Gilbert was fantastic! He kept me updated on the repairs of my car as well as helped me save money as much as he could on my repairs. Gilbert was always easy to contact and answered all questions with ease. I am so grateful to have gone to Service King and had Gilbert take care of me!
The team was very friendly and courteous. They knew exactly how to treat a customer in their difficult situations.
Gilbert did awesome. Kept in touch with me on the repairs and was really friendly. Great customer service. Definitely a good experience.
Great customer service and a speedy repair job!
My car was ready earlier than expected
Roni was very helpful and provided me constant updates about my vehicle.
Appreciate the play by play msgs. Did a good job on vehicle.
great quick service and friendly employees
I was treated with respect, given full explanation of the work that was done. Very helpful, knowledgeable a great repair job on my Honda CRV. Will absolutely recommend them to anyone needing collision repair. This is the second vehicle Service King has done for our family. Thank you, Gilbert and the SK team.
Please tell everyone thanks for a job well done I'm a very satisfied customer
Efficient, fast and great job!
The staff were on top of the project and Gilbert that handle the project was very informative to me by letting me know step by step and he finished the process and completed before the deadline.
The Mormon Ram
Vehicle Make : Volkswagen
**** good job
SK San Marcos were very courteous and helpful during the course of repair. The completed repair looks as new and I don't expect any problems based out previous work by SK. They even replaced a missing bolt that was not part of the damage.
Service king was great - geico was not good !
I was impressed with fast yet effective job done on my car. Plus, the customer service was excellent.
They did a great job! Looks brand new!
Roni was amazing and kept me updated through every step of the way. She was as thorough as it gets and i appreciated in every way her sincerity with my vehicle's progress. I could not have asked for a better representative of the company, and the truck looked amazing when it was returned! Overall, it was an amazing experience from an amazing team! I hope to never have another vehicle repaired, but if i should, i will be returning to service king of san marcos
Gilbert was excellent. Answered all questions and made the experience smooth
Employees were super friendly and I got my car back quickly. They also kept me updated throughout the entire repair process
Very impressed how. Richard kept me updated on progress of repairs. Truck looks great.
Gilbert was great and my car looks wonderful.
Gilbert was very helpful and had very good communication.
Keep up the very professional and informed work and updates. I really was impressed and will tell friends. Thanks Charmaine T
Very friendy and stayed on top on my cars progress. Ronnie was amazing!
Fantastic service! Kept me well informed and the car looks great!
Great job ! Was treated very nice and my truck was done in a very timely matter. We were very impressed with how everything was handled and taken care of.
Thank you very much, M.A. Perez
Service was great - customer care was wonderful, efficient & friendly. Was NOT
happy with flat tire that night from a mysterious hole in the tread. S
Suspect it was from a foreign body on the ship area. With help of friends got it fixed at 8 p.m. So I wasn't stranded out onTR12.
Vehicle Make : Volkswagen
Great job thank you so muchs !!!
The customer service and level of service was great
Great Job by you guys, will definitely pass the word along to all my friends looking for work, good customer service and good quality work which is very hard to find these days. All the way from the lady at the front desk to my adjuster who kept me informed all the way through the entire process, Bert ****. What an asset to your organization that young man is. Thanks again.
They took care of everything I needed done. Richard was very helpful as well as friendly. Very satisfied from start to finish. Thank you Richard, you were amazing!
You keep sending text messages to me by mistake! You have the wrong number for "Hieu" who had work done on his BMW. Do not contact ****-****-xxxx. That is my number, NOT Hieu's number. Thank you.
Awesome service with excellent repair. Thank you Servive King
Quick and friendly service. Great group y'all have at service king San Marcos
Richard did a great job of communicating through the entire process.
Very pleased with the service and professional service
My car has more problems than when it entered your service center. Roni was very kind but there are so many things that do not function that did before it came to you. I'm now contacting my own insurance agent and considering speaking to my attorney about the situation. Service King is the LAST PLACE I WOULD RECOMMEND. SHAME ON YOU! One question, are you going to make this right and furnish a rental car while you repair what was not broken until your techs touched my car? Look forward to hearing your reply.
I'm a very happy customer! This was my first time ever dealing with Service King AND it definitely will not be the last! Thank you all for such a great job!
I was thoroughly satisfied with the service from service team my car looked exceptionally well and they did a great job thank you for all that you have done and I will recommend you to many others.
I like the constant updates via text and phone calls.
Very friendly, did a great job and also cleaned my car which was an added bonus.
Gilbert did an amazing job keeping me informed of progress along the way. The car was finished earlier than promised too! Car looks great. Thanks for fixing my baby!
Our service agent Gilbert **** was amazing he kept us informed
through the entire process. Was kind, compassionate, extremely helpful and made our entire ordeal less painful. We would recommend Service King to anyone we know who might need body work. Our car looks fabulous, can't thank you all enough!
It was great working with Richard.
Excellent service the entire process. Thank you
Handles beautifully and looks great
It was done quickly and nicely, great customer service
Other than the long delay, everyone did a great job! The quality was great and the staff was excellent! Thank You, and Happy Holidays!
Richard showed extremely good customer service. He was very professional and courteous. Service King did a great job. I'll definitely recommend this place, to friends and family.
I had a great experience at Service King. Gilbert was extremely helpful through the entire process
Vehicle Make : Mini Cooper
Great experience! Very professional! Ahead of schedule! Couldn't ask for more!
It is my opinion that my Service King Rep is hands down your best employee. His responsiveness, attention to detail and honesty made the whole process as smooth as possible.
.When my husband and i went to leave our car at service king. I was already put off because of us being late. The internet had given us a very wrong address. Not only was the place out of town but also the place looked awful. Cars everywhete. I thought to myself, they will take forever to fix it. I was given a car exactly like mine after all, which i liked. Gilbert kept me informed every step of the way. He assured us things were going good. He even had the car ready in a shorter time as expected. Mr. **** was very nice and made the whole situation painless. I have never encountered this type of customer service in decades. He has old school customer service. More people these days need this type of of respect and people skills like this gentleman. Thanks to you for hiring such a pleasant person.
Loved getting repair updates regularly
Looks great, brand new even. Great job.
Everything went smoothly, Gilbert was friendly, knowledgeable and took the time to explain all the damage and the repairs that would be necessary, and was very understanding of my stress. The regular texts were very appreciated! The work was done five days ahead of schedule, and it all appears to be excellent.
Got my car back as soon as possible! Very helpful, fast and nice! I had a couple of other minor problems that was messed in my car that needed to be fixed that didn't involve the accident fix that I took my car in for and service king had fixed up the minor problems to my car without me asking for it! Great service!!
Yes I was very pleased with the work and customer service.i would recommend Service King to anyone.
You had a young man named Gilbert that went over my car with me he was very professional courteous answered all my questions and took his time to explain all the repairs I believe that he went above and beyond to make my car look like it was a brand-new car I was very impressed with the extra care I have already told my friends and family if they're in need of great service to consult Gilbert at service king once again thank you for my happy customer
Richard Rocha was very informative and saw to every detail personally. I appreciate his attention in the service provided.
I was suprised how fast the work was done and how well it was. No complaints on my end
Gilbert was extremely helpful with every step of the process. If anything ever happens with an accident again I will choose Service King!
I appreciate the calls and texts about the status of my repair. The staffe was friendly and explained everything.
Service king was undeniably the best customer service I have ever received. They fixed my car in a timely manner and they were great about cleaning my car even though they didn't have to. I would recommend this service king to anyone that's trying to get their car fixed. Richard specifically from service king gave me great service and I am extremely happy. I am definitely coming back again.
Communication was great. Received text updates and was able to ask any questions I may have had via text as well which was convenient.
Roni did an awesome job..she kept me informed thru the whole process and all looks great and everything is working. Thank you for the awesome service.
I very much appreciated the text message updates, they kept me informed every step of the way and made me feel confidant my car was in good hands.
Roni gave excellent customer service. She was gracious and kept up with alerts via phone call and text message. I would highly reccomend Roni to anyone looking for body work done on their vehicle.
Richard's service was excellent.
Job well done to all, i'm very happy my car was repaired. Thank you -MP
Above and beyond service.
Other than the delay and resetting of completion due dates the experience was good. My contact was friendly and informative.
Gilbert did a great job explaining the whole process from start to finish. I was very impressed with his customer service.I really liked the one stop Geico, Service King and Enterprise experience.
Richard Rocha was bad ****! Thanks for all your help sir!
My representative was very helpful and did an amazing job with his customer service.
Richard was great to deal with. I appreciated the progress text along the way. My car was good as new when I got it back and it was ready as promised. Thanks to everyone involved!
Roni was great at informing me every week what was going on with the status of my car.
Great work and really quick!!
I was very happy with the work done on my car and very happy with the customer service
Gilbert was top notch and friendly. When service is poor now of days amoung other companies, I truly believe it's the people who create the experience and I can't say anything that could truly capture the level of service and degree to detail that Gilbert provided.
Very kind and efficient staff. Richard was prompt with his updates and very personable. Appreciate all that y'all did for me and my family.
very professional and excellent work!!
Gilbert was very helpful and prompt to respond to inquiries
Gilbert **** did a great job of keeping me updated and repairing my vehicle
Gilbert was incredibly professional and kind. He has a lot of faith in the men he over sees and rightfully so, they did an amazing job! I got regular accurate updates about my car and it was finished on time. Not only that but it was returned to me cleaner than I left it. Service King should be proud to have men like Gilbert **** and his team working for them. 11/10
Great service. I was kept up to date, and they finished ahead of schedule.
My car looks great! The repair was done quickly. Great communication and great people to deal with. Thanks so much!
The team did a great job and we're very efficient
Gilbert was the best!!! Provided customer service beyond what I expected. Great experience.
Gilbert did a fantastic job with my car. I'm very happy with the repairs. He also kept me well informed. I will definitely recommend and use Service King again if I need it.
The service was awesome. I always got updates on my truck by text message. I was always able to speak with someone when I called and my truck was like new when I picked it up. Thank you for your great service.
Ronnie was amazing! She kept me up to date and was pleasant overall.
Very easy to work with, kept me up to date on the status of my vehicle daily, completed repairs on time!
Excellent service by a great staff! Couldn't not have asked for a more competent and attentive service manager. I will be back if he is still there
Never been treated as good as Service King employee treated me & my vehicle!
Gilbert was great. Great communication and service.
Always great service... Repair done in timely manner... Always happy to do business with this location. Always extremely satisfied, always.
Professional s and made me feel right at home very trustworthy and friendly staff
Great communication, desire to make the job right
Great job! Gilbert was very helpful.
Very fast and very good service.
Gilbert **** at the San Marcos service king did a fantastic job with me personally and my vehicle. Will be doing business with Gilbert in the future. A best service guy possible.
Gilbert gets the job done right with his shop team . appreciate the work and communication. Gilbert offered excellent customer service!
Roni helped us with the repairs we needed , she had great commination with my fiancé and myself. Although we had some missed spots on the car she made sure before we left that it would be taken care of here in San Antonio . I would recommend this service king to anyone who needs work.
Customer Service was outstanding! Ronni kept me informed every step of the way! She is outstanding! My car looks fantastic! The only negative I would say is it took s little over 4 weeks to repair, just did not like being in a rental that long
I felt we received excellent customer service. I feel he went above and beyond in getting our van back to us!
I am very impressed with your service and the amazing way you kept me informed- it was a nice change to have updates rather than having to call the experience -although frustrating was made much better for your service.
Crew did a fantastic job on our vehicle. Gilbert went out of his way to get me the vehicle in pristine condition. Small issue with a panel in the door and when I pointed it out he got Steve to take care of it in 10 minutes. Outstanding.
Communication and work were both excellent.
Ronnie was wonderful on keeping me updated on the progress on the vehicle.
Very good service the guy who helped me did a really good job I would recommend giving him a raise
Vehicle Make : Mitsubishi
Thanks for updating me on my car and letting me know all details as well! Really helped
Richard was extremely professional, very friendly, and maintained communication regarding my vehicle's status.
Richard was very helpful and the whole team jer me up to date.
Loved the texts that kept me up to date on the car's status. Your team went above and beyond in customer service and repair. Will definitely recommend!
Richard R was great! Very kind and answered all my questions!
Very kind and helpful. Felt very taken care of.
Ronnie called often enough to were I wasn't left wondering how my car was doing. She's great.
Vehicle Make : Mitsubishi
Best service ever! Could not asked for better! Rodney is an incredible lady, you guys are lucky to have such a great lady working for you guys, she was so helpful and personable with helping fix my car!
Gilbert and Richard were great help!!!
Regular updates. Good repair. High degree of courtesy.
Ronnie was amazing, so considerate and great at keeping me updated. Really appreciate the work, effort, and quality.
I was completely satisfied with my experience. Richard did an excellent job with keeping me updated on my car status.
Very helpful and courteous personnel. Very easy to deal with.
I was very satisfied and it was fast service. I will glared recommend service king.
Roni was GREAT to work with. She was always cheery, and always took a special interest in our vehicle. Definately great at customer service! The service team did a great job and delivered a week ahead of promise date.
I really would like to thank richard. He did a splendid job on my car for the 2nd. Time in the last month. I appreciate all the hard work. I will recommend this service king to others.
I was disappointed to see my Jeep unlocked in an open area without fences. It should always be locked in open or fenced area.
Great and timely service!
The customer service was excellent. I would deathly recommend service king referred to others
Vehicle Make : Mitsubishi
Thank you for your patience and kindness every time I called to check on the status of the car.