Communication was great. Received text updates and was able to ask any questions I may have had via text as well which was convenient.
Roni did an awesome job..she kept me informed thru the whole process and all looks great and everything is working. Thank you for the awesome service.
I very much appreciated the text message updates, they kept me informed every step of the way and made me feel confidant my car was in good hands.
Roni gave excellent customer service. She was gracious and kept up with alerts via phone call and text message. I would highly reccomend Roni to anyone looking for body work done on their vehicle.
Richard's service was excellent.
Job well done to all, i'm very happy my car was repaired. Thank you -MP
Above and beyond service.
Other than the delay and resetting of completion due dates the experience was good. My contact was friendly and informative.
Gilbert did a great job explaining the whole process from start to finish. I was very impressed with his customer service.I really liked the one stop Geico, Service King and Enterprise experience.
Richard Rocha was bad ****! Thanks for all your help sir!
My representative was very helpful and did an amazing job with his customer service.
Richard was great to deal with. I appreciated the progress text along the way. My car was good as new when I got it back and it was ready as promised. Thanks to everyone involved!
Roni was great at informing me every week what was going on with the status of my car.
Great work and really quick!!
I was very happy with the work done on my car and very happy with the customer service
Gilbert was top notch and friendly. When service is poor now of days amoung other companies, I truly believe it's the people who create the experience and I can't say anything that could truly capture the level of service and degree to detail that Gilbert provided.
Very kind and efficient staff. Richard was prompt with his updates and very personable. Appreciate all that y'all did for me and my family.
very professional and excellent work!!
Gilbert was very helpful and prompt to respond to inquiries
Gilbert **** did a great job of keeping me updated and repairing my vehicle
Gilbert was incredibly professional and kind. He has a lot of faith in the men he over sees and rightfully so, they did an amazing job! I got regular accurate updates about my car and it was finished on time. Not only that but it was returned to me cleaner than I left it. Service King should be proud to have men like Gilbert **** and his team working for them. 11/10
Great service. I was kept up to date, and they finished ahead of schedule.
My car looks great! The repair was done quickly. Great communication and great people to deal with. Thanks so much!
The team did a great job and we're very efficient
Gilbert was the best!!! Provided customer service beyond what I expected. Great experience.
Gilbert did a fantastic job with my car. I'm very happy with the repairs. He also kept me well informed. I will definitely recommend and use Service King again if I need it.
The service was awesome. I always got updates on my truck by text message. I was always able to speak with someone when I called and my truck was like new when I picked it up. Thank you for your great service.
Ronnie was amazing! She kept me up to date and was pleasant overall.
Very easy to work with, kept me up to date on the status of my vehicle daily, completed repairs on time!
Excellent service by a great staff! Couldn't not have asked for a more competent and attentive service manager. I will be back if he is still there
Never been treated as good as Service King employee treated me & my vehicle!
Gilbert was great. Great communication and service.
Always great service... Repair done in timely manner... Always happy to do business with this location. Always extremely satisfied, always.
Professional s and made me feel right at home very trustworthy and friendly staff
Great communication, desire to make the job right
Great job! Gilbert was very helpful.
Very fast and very good service.
Gilbert **** at the San Marcos service king did a fantastic job with me personally and my vehicle. Will be doing business with Gilbert in the future. A best service guy possible.
Gilbert gets the job done right with his shop team . appreciate the work and communication. Gilbert offered excellent customer service!
Roni helped us with the repairs we needed , she had great commination with my fiancé and myself. Although we had some missed spots on the car she made sure before we left that it would be taken care of here in San Antonio . I would recommend this service king to anyone who needs work.
Customer Service was outstanding! Ronni kept me informed every step of the way! She is outstanding! My car looks fantastic! The only negative I would say is it took s little over 4 weeks to repair, just did not like being in a rental that long
I felt we received excellent customer service. I feel he went above and beyond in getting our van back to us!
I am very impressed with your service and the amazing way you kept me informed- it was a nice change to have updates rather than having to call the experience -although frustrating was made much better for your service.
Crew did a fantastic job on our vehicle. Gilbert went out of his way to get me the vehicle in pristine condition. Small issue with a panel in the door and when I pointed it out he got Steve to take care of it in 10 minutes. Outstanding.
Communication and work were both excellent.
Ronnie was wonderful on keeping me updated on the progress on the vehicle.
Very good service the guy who helped me did a really good job I would recommend giving him a raise
Vehicle Make : Mitsubishi
Thanks for updating me on my car and letting me know all details as well! Really helped
Richard was extremely professional, very friendly, and maintained communication regarding my vehicle's status.
Richard was very helpful and the whole team jer me up to date.
Loved the texts that kept me up to date on the car's status. Your team went above and beyond in customer service and repair. Will definitely recommend!
Richard R was great! Very kind and answered all my questions!
Very kind and helpful. Felt very taken care of.
Ronnie called often enough to were I wasn't left wondering how my car was doing. She's great.
Vehicle Make : Mitsubishi
Best service ever! Could not asked for better! Rodney is an incredible lady, you guys are lucky to have such a great lady working for you guys, she was so helpful and personable with helping fix my car!
Gilbert and Richard were great help!!!
Regular updates. Good repair. High degree of courtesy.
Ronnie was amazing, so considerate and great at keeping me updated. Really appreciate the work, effort, and quality.
I was completely satisfied with my experience. Richard did an excellent job with keeping me updated on my car status.
Very helpful and courteous personnel. Very easy to deal with.
I was very satisfied and it was fast service. I will glared recommend service king.
Roni was GREAT to work with. She was always cheery, and always took a special interest in our vehicle. Definately great at customer service! The service team did a great job and delivered a week ahead of promise date.
I really would like to thank richard. He did a splendid job on my car for the 2nd. Time in the last month. I appreciate all the hard work. I will recommend this service king to others.
I was disappointed to see my Jeep unlocked in an open area without fences. It should always be locked in open or fenced area.
Great and timely service!
The customer service was excellent. I would deathly recommend service king referred to others
Vehicle Make : Mitsubishi
Thank you for your patience and kindness every time I called to check on the status of the car.
The promptness, friendliness, and customer service was amazing! 5 Stars! Richard was very personable and did a wonderful job!
We were kept up to date via text message on a regular basis on how our truck was coming along. I
Thanks Richard for your great service and knowledge.
The work was good..however the ****/trailer hitch was not reinstalled back on the truck. I will be contacting the office.
Awesome job in a timely manner
Thank you for a job well done...????????
Great service, friendly people and the car updates helped a lot.
Roni is awesome! She was so receptive and did an amazing job keep me updated
Broken cover under door handle. Glass shards still in seat crevice, door handle slot, floor, dash, etc.
The prompt service was very impressive very cortious throughout the entire process would highly recommend your company and its employees very satisfied with the work you preformed for me again I would highly recommend your company
The only issue I had was I was given a completion date, but not told that was for body shop work only. After discussing the issue with Richard everything went very well after that. He took time to give me updates from time to time as the other repairs progressed. I have no complaints about the service and the way we were treated by all the employees we had contact with. Thank you.
Took way too long to complete...
Everyone was very helpful, friendly and considerate!! Thank you so much!!
Sincerely Donna Dwyer
Vehicle Make : Volkswagen
The car looks really great ! Paint was perfect, staff was extremely friendly.
Great work! Did more than asked for.
Service King provided good quality work while offering great customer service throughout the entire process. Thank you
Roni was great, she preformed excellently in a difficult situation!
My wife has a small drawer with change in it and it was full. Now it is half full. Someone helped their self to some coins. Sad.
Service King San Marcos is very professional.
They did a great job on my truck and the woman who helped me out and kept in touch with me the whole way was super nice. Sorry I don't remember her name but she was the only one I dealt with. So thanks a bunch.
The car looks great .. Except the hood needs adjustment.. Other than it looks great .. Thank you for getting my car back quick ..!!!!
Took 8 days to repair door and was totally miswired.
Vehicle Make : Volkswagen
The service was very quick and efficient, and I was kept very well informed about my vehicle.
Excellent customer service as well as repair service. I would definitely recommend to others and use them in the future. Richard was especially helpful!
Excellent service. Thank you!
Excellent communication through the repairs. The people I dealt with very helpful and courteous
Richard was a great agent! Very nice customer service and friendly staff.
Thank you so much for getting my car back to me earlier than expected!!
You guys were awesome and kept me in the loop the entire time!
The entire process was smooth & I have no complaints. I would definitely go back for repairs in the future.
You guys are wonderful. Everyone was customer oriented and more importantly kind and personable. They were detail oriented and communicated through out the process.
They were friendly and helpful.
Great customer service and quick turn around. Thanks!
Richard explained everything to my satisfaction and was very professional all through this repair process.
Quality work done in just 3 and 1/2 days to completion. I'm very Happy!
You guys rock!! Keep up the good work
Great status repair updates through texting. Keeps me in the loop!
No one likes having to fix their car, but everyone That helped me and I talked to there made such an annoyance the most pleasurable experience it could be!
Awesome job on repairing my malibu
Repair job looks great! The cab is also all cleaned out and shined, very much appreciated. Good job guys.
The repair time was quick and my truck looks great
Easy process, professional staff. I am very pleased with the quality of work.
Love how my car came out.
The service King team made my experience flawless and they did an excellent job thank you
Well organized and did better than expected.
Everyone was courteous and professional. They kept me informed about the progress on the repairs. The car looks good,and I will go back for any future body repairs.
Erik went above and beyond the call of duty and his hard work is immensely appreciated!
Thanks for getting my car back to looking good. Even if it is an older model.
My SUV look wonderful and the service personal are pleasant and helpful.
Not happy with the fact that they left off the badges on my car and are not returning calls.
Eric did another great job as this is the 2nd time in 4 months he's had to ensure my truck was repaired correctly and on time. I appreciate all he does!!
I would give them a 10 on service
Good job. Friendly staff.
Outstanding customer service and professionalism.
Many thanks to Eric for pushing up completion time so we could depart for vacation on time.
Great service and finished my car one week earlier than expected.
Everyone that I spoke to was very professional, friendly, and courteous. The repairs were done on time, and you can't even tell that anything happened to my Jeep. I could not recommend the San Marcos Service King any higher! They did a phenomenal job.
Scott and Sheila treated me like a personal friend. They were both efficient, and courteous. I wish I had both of them representing me in my business. Top notch is rare in today's world. Thank you for hiring and keeping a great staff.
The work done on my car was perfect.
I was greeted immediately by the service staff.I had a very short wait for a service adviser. This location was very busy.
Scott was my adviser. He introduced himself and ask how he could help.He is a very polite man and seems genuinely eager to help.
Took twice as long as estimated
Fast courteous service. Will recommend to any one.
The entire team and work done at Service King San Marcos exceeded our expectations for repairing our car and the customer service they provided. Mark F
The worst experience ever. Getting in a wreck is bad enough without dealing with rude, unprifessuonal people.
everyone was very nice and kept me updated
Customer service was great!
I liked how I got daily text messages updating me on the status and even 2 phone calls. I also spoke with someone regarding something I accidentally left in the car that has sentimental value to me. They ensured me they would go look for it immediately and secur it in the car.
My car looked new again The service was the best
Car came out excellent! I would of liked more of a personal update on my car. I had to continuously call and update myself.
We were happy with the service and attention to detail. Our car was repaired earlier than promised.
Everyone at Service King was kind, courteous, and professional. I have had to have other cars repaired from time to time and my experience has always been the same. David was especially kind and patient with me.
I was happy with the repair. I just wish someone could explain the text messaging updates which was confusing.
Great Service, David was phenomenal.
Great wait time and the car looks good. Thank you so much
I am still waiting for a small part to complete the job.
Each day I received a progress report which was very helpful
Everyone was very professional. Thank you
The worst experience of my life. My hummer is currently at another shop getting the same work you guys took a month to do. Terrible service!!!
Part of the job not done even when they had extra
Time waiting for a part. Mgr will call in a week
Or two when they have time. They will cover
Rental said Mgr.
Everyone that we had contact with was very polite and professional.
All you guys did a awesome job. All were fast friendly and made me feel like I had my car in the best shop. Not only they got my car done but text and called me to let me know the progress. Even when it came to the end proses the guys took time to look over it with me and correct tiny detail with out asked. And we also had a friendly conversation with them all that made the family feel we where at home. All you guys are the best. if I had to bring my 1968 charge for any work done you guys would be it. 5 stars to the shop. to the manager keep doing what your doing your team is great.
Everyone was very professional & courteous. I highly recommend Service King.
Thanks for the great customer service!
Only positive comments. Richard was fantastic. he was very helpful and kept me informed. I'd certainly use Service King at this location again.
Great customer service. Greatly satisfied!
Everyone was really friendly and very quick for a job well done.. Thank u guys..
The repair was done quickly and looks great looks like brand new.
The car has developed an exhaust system problem that, in the opinion of the Service reps at both Goodyear Service and San Marcos Toyota, is probably related to the collision damage. Your rep, David, does not see the connection. I do not think a pre-repair inspection of the exhaust system was performed at Service King so how could he know? Right now the car is not safe to drive. I expect the problem to be repaired.
We greatly appreciate the customer service. The car was ready in a timely manner and looks awesome! The customer service is highly appreciated for the reason that as soon as we walked in the door we where attended to with high priority. It was professionalism the moment we walked in door from all team members.
We would highly recommend this Service King located in San Marcos to our family members and friends.
Thank you all for a wonderful job well done.
David Saucedo did a great job of keeping me advised as to the status of my repair progress.
Everyone was kind professional and great!
Service king was amazing, they got my car done on time for when I needed it. They had good service, and did a very good cleaning and repair job on my car.
Bad first impression, bad last impression, makes me wonder about work performed. Paint on fender and hood have spots (5 total) that weren't clean when painted. Buffing compound dust on truck and brush guard. Half-**** job detailing truck after work completed. Very disappointed, I was expecting much more because my insurance company talked me into using you.
We were satisfied, the only issue we had was that when we got home we realized that there was some residue on the van from the tape that was not removed completely. It would not come off when we tried to rub it, so we may need to bring it back to have it fully removed.
Took too long. Ended up paying extra rental car days because of your mistake.
Workmanship on the repair looks top notch, service was great I couldn't ask for a better experience.
Very helpful and friendly team
Extremely satisfied with the fix and grateful the team made the whole process a breeze
Service King did a great job communicating with me and being sure I got the parts I wanted put on my car. I want to thank them again and again for being up front when my insurance was not. Will definitely bring my vehicle to them again.
Too many bad comments to list here. SERVICE SUCKED AND CAR NOT FIXED RIGHT AND TOOK WAY TOO LONG AND THEY CONTINUALLY LIED TO ME!!!!!!#!@#&%@!
Very professional and through. Thanks
Service King and Robert were very polite and respectful. Robert also communicated what was going on during the whole repair process. My SUV body repair work looks great again, like nothing ever happened.
Geico was was extremely poor in customer service and expectation.
Staff was courteous, answered questions to my satisfaction. David was very good at explaining what work was to be performed. Will recommend To others.
Fast service. Dave was right on top things. Very polite.
Impressed with the speed of repairs. Took less than 48 hours.
I was taken care of from start to finish after my accident and my car came out looking as good as new. Thank you Service King!
Great overall service. Just make sure porters finish the cleaning before car delivery.
Went above and beyond!!! Thank you so much!
David Saucedo was awesome.
Great exprience. Got me right and took care of my qoute. Friendly and professional. Very pleased with work done
David kept me informed about the progress of my car. Great job and great service.
Everyone there had the perfect blend of professionalism and sincere kindness.
Very rare these days.