Great service and updates! Pleased with how everything went and would recommend them to others!
Great customer experience! From the moment I called to make the appointment to picking up my car y'all made the process smooth and easy. Usually a stressful situation was made easy with the great service I received ! Keep up the great work !
I'm very pleased with the service, repair of my Jeep-and rental car arrangement. Your service droartment made sure I was pleased and satisfied with the completed repairs.
Bobby and staff were awesome, they were persistent on getting the job done as well as doing the best job. With assistance throughout the whole process bobby and the staff made sure I was taken care of and up to date with the progress and completion of the car .
Fernando did a good job and his attention to detail was outstanding.
Also, he did an excellent job of keeping me informed on the status of repairs.
So far so good. Staff was very prompt and courteous. Thank you guys
Excellent service from start to finish. Very professional and kept me up-to-date with text messages as to the progress of the job. Rental car was provided at the service station and was very convenient. Excellent customer service and would highly recommend to anyone.
Mr Fernando Trejo always kept us updated, very professional and friendly. Will highly recommend Service King.
Vehicle Make : Volkswagen
The service provided and the work that was done are excellent. Bobby made sure that I was kept.up to date on the progress as the work was done and was very friendly and professional, making this a great overall experience. Thank you.
Thank you for keeping me updated all the way through!! Good job!!
Fernando & team did a great job. I liked the regular text updates on thework progress. My car looks good as new! Thanks!
Your team was very helpful and kind. Thank you
Your text messages updates aling with personal updates from the lead mechanic working on my vehicle was FANTASTIC. I always knew what was going on and the Service King took care of everything; dealing with the towing company, my insurance company/claim. Very happy with the service and my car is running great.
Everyone I worked with was respectful, kind, courteous, and helpful. I was informed every step of the way and the work was excellent. Thank you Service King! We'll be coming back in the future should we ever need more work done.
Entire staff very courteous.
I had a great experience with service King! Staff were friendly, helpful, and easy to work with.
Bobby, who was my repairs consultant was An outstanding communicator. He went above and beyond to make sure I was satisfied with my repair process. His flexibility and constant communication made this whole process such a breeze! Thanks Bobby!
They completed my car within 3 days which is amazing. They also delivered it spotless! They were pretty understaffed on Monday but the guy (wish I remembered his name) was so nice I didn't even mind the longer wait.
Josh, Bobby and Kyle were all outstanding!!!!! Fast, super professional, and went beyond their role to acquaint all my needs as an exigent customer. These guys need to be promoted soon!
I was concerned about matching the red color and it was perfect. I couldn't be happier.
Vehicle Make : Volkswagen
Car looks great and they did great job detailing it
Vehicle Make : Volkswagen
Everyone was absolutely wonderful, but a special shout out to Bobby in particular!! We will be recommending Service King to anyone and everyone!!
Bobby Rocha worked incredibly hard to make sure we were satisfied and communicated with us daily. I could tell he genuinely cared about doing a good job. He's the best car repair professional we've ever dealt with. Thank you, Bobby!
Very painless experience. Would not hesitate to recommend
Fernando and his team did a great job at keeping me updated on the progress on the repairs! They also were able to get my car back to me before the estimated date! In amazing condition! Fernando was on point with calling me and keeping my family updated! Amazing job guys!
They did a great job and helped me tremendously by finishing work ahead of schedule!!
I appreciate all your work
Jamie at the front desk was just so incredibly nice and I really appreciated her so much! Fernando (I believe that's his name) was super super efficient with getting everything done for me! Bobby (hoping that's his name too) was so great about telling me what was done with my car once I came to pick it up! Overall I had a great experience and will definitely recommend to anyone!
I was very satisfied with the service. I really appreciated the continuous updates provided on the costs and the time line of the ongoing repair. Your professionalism and customer service is outstanding. I will not hesitate to recommend you to all my friends.
Everyone was very nice and helpful. I would go back to them if I needed repairs.
Fernando at South First location is the best! It's so good I no longer fear a wreck! Fernando will fix it!
Fast and friendly service.
From start to finish my experience with Service King was excellent. Fernando was in constant contact with me throughout the process. The end result is wonderful--no one would ever know the extent of the damage that had been done to my car.
Everything looks like it was done beautifully. It looks like whoever worked on my car went above and beyond. You can't even tell there was ever a problem with my car.
Fast, professional and completely satisfied with the results. Thank you!
The staff was very friendly, along with the Geico adjuster. Really made me feel that my vehicle was in good hands and I loved that I received updates everyday. Very nice place!
The right side of the bumper is loose and sticking out.
The service is good especialy customer service and Mr Bobby is the best
The guys are the greatest. Couldn't be happier with the experience.
You will be getting a call for me tomorrow about fixing the runs in the clear coat on my door. I think it's pretty Shawty workmanship when I can come home and pick it out in the Twilight without a light. I would think that you all would check your words more carefully. Signed not you're satisfied customer
good job and very nice pwrsons there
Going to recommend y'all all day long! Keep it up, excellent work!!
Job well done, great customer service!!
Above and beyond. Excellent service and customer care.
Awesome job. My car looks wonderful. Thanks!!!!!
Service king went above and beyond in every area! From helping with the rental, to making sure my car was done before the estimated day, to handling the insurance company. Thanks so much service king! Will definitely be recommending you to friends and family!!
Love how fast my car was completed and loved all the updates and help
Everything went very smoothly, hassle free and fast. Keep doing what you do.
This is my second time receiving excellent customer service as well as excellent workmanship. Keep up the great job y'all are doing and if my car needs future work, I'll drop by.
My car looks great! I especially liked the text message updates.
Vehicle Make : Volkswagen
Fernando does an amazing job running this location. Unfortunately, I've had to get my car serviced a couple time and I always choose to go to service king. They treat their customers so well and do an amazing job.
Fernando and the entire team at Service King did an excellent job of fixing my truck quickly and completely.
The staff is super nice! They did a great job fixing my porsche Bobby said if I find something wrong with it to take it back too him. This makes me feel at ease great service.
I really like that they constantly were updating me on the status of my car thru texts and calls. And how easy it is to get a hold of someone without having to deal with machines. Overall I rate it a 10 for customer service
Did an awesome job! We were very happy to get the car back much earlier than expected, and it looks great.
Bobby and Richie are two of the best! I hope to never see them again, in a good way, but if I do that means I'm going to Service King on South 1st. The communication, the expectations, all of the things that are typically hassles when getting your vehicle repaired were fully dealt with. I literally cannot say enough good things.
Ferdinando and he crew were so friendly and great with communication.
Excellent experience from start to finish. The woman in the front office was welcoming.. I noticed that Bobby checked me in since she was just returning from a break, and he made sure there was no wait time for me, which I appreciated. Joshua and Bobby were extremely professional, hospitable and efficient. I liked how they both went out to my car with me and made sure I had,all of my questions answered. The rental car took a little while to get there, but Kyle was very helpful and even made an extra trip since I forgot my credit card. I was able to leave from Service King instead of having to go back over to Enterprise, which made a big difference in my work day. I loved the text message updates and knew that I could contact Service King at any moment if I had a question, since Joshua and Bobby had both messaged me. When I came back to pick up my car, I was attended to by the general manager. I noticed some footprints on my car mat and took it inside, and Fernando immediately took it for me to the back to clean it off. When since all that I still was not satisfied, he offered to pressure wash it for me, which he did and returned to me completely clean and even gave me 2 dust cloths to keep, and I drove away very happy.
I'm happy that y'all are devoted to doing the job right. Even though it took one extra day to complete I'm very satisfied with the results. Thank you service king!
The crew is exceptional, the updates were appreciated and Bay appreciated the belly rubs ????
The communication from Bobby throughout the process was really helpful. I always knew what was happening and was aware of where the car was in the repair process. Not only did they do a stellar repair job (matching the new paint with the old perfectly) but they returned my car to me much sooner than anticipated. Thanks so much!
Great customer service and happy with the repairs.
Fernando was great!! He kept me updated throughout the repair process and have a thorough explanation of the service done.
The staff made this unexpected, stressful event incredibly easy to get taken care of. Completely satisfied with the service I received at this point.
Everyone was very friendly and professional and did a great job! If I had to get my car repaired again I would definitely come back! Thank you.
Very friendly service by the Service King employees! Our vehicle looks as good as new!
Great job! Car looks better than ever! Fernando and his team team went above and beyond to get my car out as soon as possible! Five stars!
Turned out very well and i am very grateful it was very professional. Thank you
amazing job and the ppl r great. for real 100% satisfied
Fernando Trejo was excellent at communicating everything about my car.
The body work was wonderful. Thank you so much for the extra good service.
Fernando was super great to work with. He made everything easy and offered great advice. Additionally my car looks great and I have confidence in the work performed. My car was even washed before it was returned.I'd definitely recommend Service King. Thank youl
Ginger looks so much better than when I dropped her off...almost better than when I bought her (and she was showroom brand new!!) Thank you so much!
I really liked getting updates of my car throughout the service.
The team was great. They kept me in the loop during the entire process. They delivered a clean and repaired car ahead of the original schedule.
the service rep and manager were very courteous and informative on status of my vehicle
Very professional and friendly. I appreciated having texted updates throughout the process as well as a very clean car upon return!
I appreciated the updates. Thank you for the timely repair time.
Thanks for making my little car shine again! I appreciated the constant updates and everything looks great. Seems like y'all really care about what you do!
Fernando was awesome communicating every step of the way. Enterprise was onsite so I had a seamless transition after my accident. I also got my car back much earlier than I expected. I would come back to this location again(Hopefully I won't need to though).
Thank you to EVERYONEfor making the process so smooth and efficient. And thank you for vacuuming my car!????????
The team was very courteous, knowledgeable and easy to work with throughout the process. The vehicle looks like a new car. Great job!
What a great, stress free and positive experience! From beginning to end the customer service with up to date communication was on point. The work to the bumper of my car was flawless as well. I'm very happy that I chose Service King.
I appreciated the continual updates on the progress on the repair. The job was well done and on time.
I'd like to thank the wonderful staff at your shop for an excellent job done with completing the repair of my vehicle.
Such a friendly atmosphere and professionally handled!
Bobby did an excellent job keeping me updated and making sure things went seamlessly! Richie was also a pleasure to work with. Frint desk staff (can't remember her name) were friendly and professional! Thank you for the fast turn around time! And the car was spotless!
Please feel free to send me this message again. I am unable to respond at the moment. You can email.
Honest service, friendly. Taken care of, communication on progress of repairs outstanding. This is the second visit on 1st and Bobby Rocha gave great professional service. Quick repair, thank you.
Good communication, good work. Thanks much!
My car was repaired so fast!
Vehicle Make : Mitsubishi
Friendly staff made the whole experience so easy and I would recommend Service King to all my friends!
A big Thank you to all for a job well done!!
We have not picked up our vehicle yet, nor have we had a chance to come to Austin to see it, but we appreciate how quickly you were able to work on the vehicle and Bobby did a great job keeping us up to date with text messages about the progress. Thank you for all your help.
Bobby was a great person taking care all what I need it to be done whit my car, very professional went he contact me for a couple questions! Very satisfied whit the work they're probit to my veicule! Thank you.
Very satisfied! Excellent team of people at Service King South 1st street Austin Texas
Loved everything! Bobby was the best!
The tire pressure sensor is not working on the tire that was replaced and didn't notice it till the light came on halfway back to San Antonio. Other than that the process was good.
Due to weekends and holidays I was concerned at how long it would take to get my car in and repaired. The staff was always patient with me, very friendly, kept me updated on the status of things and delivered my car fully repaired ahead of schedule and cleaner than I left it. A!
Joe was extremely knowledgeable and helpful in assisting me with the repairs on my vehicle. Joe kept me informed on the follow ups of the repairs, which was good to know.
They went above and beyond to help me. My car looks great, they kept me up to date, very nice and helpful
Sadly I was in a wreck again not too long after the most recent. I took my car yet again to this location and will not take it anywhere else thanks to the amazing service! Two thumbs up yet again.
No issues. Bobby was very kind and provided excellent customer service
Joe went above and beyond
Joe Rodriguez was very courteous, professional, and helpful. He went the extra mile to meet my needs when I asked for paperwork documentation of my repair work. He demonstrates true customer service!
Staff went above and beyond. Andrew was great.
I love the constant updates that were given me each day while my vehicle was being repaired. That was very professional and I loved it. Thanks so much for your service.
Excellent in every way. Very professional,attentive, and met my needs as far as my vehicle is concern. Everyone in the office were very nice and all had a smile. Thank you! I will recommend this service to people who are in need of a body shop work.
Joe was excellent to deal with from start to finish!
The team at Service King south 1st is nothing but AMAZING! Jamie, Richie, Bobby, Marco are all top notch, barnone THE best. The communication was great. I was kept up to date on the entire process. These guys are the best, hands down. This is the ONLY Service King I would ever use.
I was always up to date on my vehicle thanks to Andrew! My car looks and feels like new, at least on the drivers side, i couldnt be happier
My service advisor did a great job. The only critique, which wasn't a problem, is that I got a text saying my new eta for the car would be the 12th and later that day on the 7th my advisor called me and said the car was ready.
Everything with the car was great, the entire car was washed and the interior was even vacuumed which exceeded my expectations. I appreciate the great job that was done. I will recommend your company going forward.
Joe was great. Car looks great, too.
I like the updates sent daily about the progress
Outstanding! I feel like I got a new car... it was so thoroughly cleaned... and your staff was very attentive and accommodating. I had a fantastic experience.
The team at Service King was incredibly hospitable. Joe and the team kept me updated on the status of my vehicle, and Joe was especially attentive to my questions and requests.
Everything is great. My car looks awesome and it was spotless inside and out when I picked it up.
I was very satisfied with the sevice. The whole experience was very stress-free.
Everyone was hospitable and helpful. I especially liked that Bobby would send me updates on the status of my car. He made this negative experience turn into a positive one! Thank You Bobby!! I will highly recommend this place to others.
Absolutely the best service I have ever had if this is not the top Collision company in the United States I feel there is this one is second to none
Very attentive and communicative
Joe Rodriguez did a great job
Vehicle Make : Volkswagen
Great service and my car was back way sooner than I expected!
Bobby and his team are awesome. I've been here twice and he always takes care of me.
Bobby and the team were phenomenal at getting my repair done super fast and the job looks great!
Joe was great about communicating - he even called enterprise when hertz was delayed picking me up when I dropped of the car. The owner was very good in the final walkthrough. I appreciate the final condition the car is in - with the interior and exterior detailing, it looks as good as new.
The process was completely seamless, and Bobby stayed in touch and gave me frequent updates which I appreciated. My car looks back to new!
Thanks to Bobby and the team at Service King for the quick repairs on my 2016 Toyota Corolla. They went above and beyond what I was expecting. Looks like a brand new car again.
The vehicle was hit from behind and I don't expect the entire car to be repainted (obviously), but had I known the paint wouldn't be blended in the quarters I would have appreciated knowing that. An option of buffing the car to help would have been appreciate. I would have been happy to pay out of my pocket or at least given the opportunity to talk to the insurance company to see if they would cover it.
Joe and the South First team in Austin are fantastic. This is my second time at this location and I will go nowhere else. Thanks joe for your wonderful customer service and qualit repair, I cannot say enough. Thanks, Andrea M
Both the owner Richie and the service technician Joe were amazing. They provided a detailed estimate, pictures and kept me informed as my Lexus was repaired. Outstanding service!
The service was terrific. The whole job was delivered on time. Thank you.
Great customer service! They kept me updated the entire time about the status of my car. Very happy with the work they did. Joe was great to work with. Would definitely go back for their services!
Yes. Joe informed me on a daily basis what the next step was for completing my car repairs. I appeciated that.
They promised my truck to be ready on Friday, but they worked hard and surprised me by having it ready on Thursday. They did an awesome job on it.
Excellent service and communication.
Every one and everything was great! Thank you!!!
The car looks great and the service was amazing! Joe was friendly and helpful!
Upon closer inspection of the car the same day of completion, I noticed a white paint splotch on my pearl finish that was under the wax done by the shop, which leads me to believe that this was done while at the facility. I had never noticed this blemish before and I definitely would have seen this if it had not originated from the shop. I'll likely follow up with another appointment very soon.
Apart from this blemish, the actual body work and fender repair was done of highest quality. A very "like new" job.
Completed my car early and was in great shape!
I am very disappointed. Please call me Monday morning.
The team was very professional and helpful when finding the part for our car. Joe kept us is informed and worked well with our insurance company.
Loved the messages and updates every day !!!
The customer service was friendly and helpful, I totally appreciated the great customer service with keeping me informed and the excellent work that was done on my car.
I will certainly recommend your shop to friends and family.
Vehicle Make : Mitsubishi
The greatest car repair experience I have had in a very long time. They beat the expected completion date to have my eclipse repaired and back on the road. Thank you to Joe, Bobby, Andrew and Jaime who made this a very easy and smooth process. If I ever have to get service to my vehicle again I will definitely be going to the south 1st Service King!
First time in an accident you all made it really easy for me
Best repair experience we have ever had in 20+ years! Friendly, professional, and faster than we expected! Thanks so much!
They got it done even sooner than I expected. I received amazing customer service, and they did a great job on the repairs! I will definitely go to them again if I have any car problems in the future
Joe Rodriguez provided excellent customer service!
Calls from representatives
Great quality of work
I want to just let Service King know that I'm extremely satisfied with my car repair. My car (Ford Fusion) is as good as new when I got it back. It was clean from the inside and outside as well. Joe was a pleasure to work with. He kept me informed and in the loop of the repair process. Over all it was a positive experience! Thanks again Service King team!
Sergeant First Class Velasco S Robin
Texas Army National Guard
Vehicle Make : Volkswagen
The team did a great job with the repairs, and I really loved the text updates. My car faced a few issues after the initial repair, but Joe and the team took it in the same day I noticed it and made time for me, which I very much appreciated.
One thing I would've liked is if the pickup date for my car was more explicitly laid out upfront. I didn't receive a text until the third day my car was in the shop, and I had no clue before that how long it would take. I understand it's difficult to know length of time, but would've liked a "we're assessing and will keep you updated" text.
Did a good job on my car, was very happy how the service was and how kind and polite they were. Im a happy customer
You guys were professional and took care of my car. Thank you so much!!
Met my needs in every way.
joe was awesome. He made sure I was updated accordingly with the status of my vehicle to insure I didn't worry. Thank you so much.
Y'all made my car look like new again!! Thank you for everything y'all did.
Joe was really sweet. My carpets were even vacuumed when I got my car back. Great attention to detail!
Everyone very professional to deal with.
Vehicle Make : Mitsubishi
Very happy with the quick and excellent service that
Done on my vehicle .
The Service was Exellent from beginning to end. You should bust your buttons when talking about this crew of employees. Thank you for taking the stress out of an otherwise disastrous event.
Great work on the door and good service.
I couldn't be happier about the service I received. Joe was amazing. He let me know how the repairs were going on my car. And was extra helpful when I picked up the vehicle. I cannot recommend him highly enough
Joe was awesome. Real personal touch and I knew that my car was in good hands. He told me exactly when it was going to be ready and stuck to it. Will definitely recommend to others. Thanks.
I was completely satisfied with the quality of work done to my vehicle. Additionally the professionalism and speed at which the work was accomplished was superb. Thank you.
Joe was very helpful and very knowledgable. He had good customer service and got the job done quick.
Y'all are awesome! Thank you!
I just realized that a couple of my persnal belongings are missing. Overall yes, the work looks great!
Jamie, Joe, and Richie took GREAT care of me! Very professional and quick to follow up on any questions I had.
Great customer service and I was kept updated every step of the way. Thanks again!
Over the top service from the time I walked in, during the service period and when I picked my car up. Thank you so much. I will be back--well, hopefully not too soon but you know what I mean. Bobbie was especially responsive and professional.
Service King is a wonderful place to get your car fixed. Staff is great and the work quality is amazing! Also, if you are insured with Geico you will be served without a line, which worked out good for me. Nice staff, high quality work, fast - 10/10. I highly recommend Service King to everybody!
Great service and communication. Joe was very conscientious of keeping us updated on progress and our overall concerns about safety and integrity of our daughter's car
They made a bad situation better. It was seamless from start to finish.
Exceptional service!!! Completely exceeded my expectations. Will always come back to THIS location
Bobby was very attentive to my needs and went out of his way to meet them
Service King was very helpful and honest. They also stayed in constant communication with me about the status of my vehicle.
My experience with Service King Service Repair of South 1st was outstanding. The staff was super friendly and handled matters quickly and efficiently. Ian and Bobby were especially helpful in the process. Overall, I could not be happier with my experience, and I would highly recommend this repair center to anyone else in need of car repairs.
It was a great experience. Thanks!