I like the updates by text message
They did what they promised and some.they clean my car inside and out!
Fast and efficient service!
Excellent communication and other service, makes me comfortable with the entire process
Excellent customer service!
The thing that I am uncomfortable about in saying yes to "complete" satisfaction is rather minor but created a problem for me. I was told by phone and email that my car would be ready Wed. afternoon. I call and emailed that I would come in at 4:00 to get my car and was told it would be ready. I live out of Macon and had to depend on others for transportation to ABRA. Wed. afternoon at 3:40 I called Abra about picking up the car and was told that the car was in prep and had to be checked out. I ask if the car would be ready by 5:00 and was given the same reply repeated and there was no confirm I could get it at 5:00pm either. Rather than chance having to make 2 trips to Macon for the car I told Johnny that I would then wait to come in at 10:00am on Thurs. This required that I reschedule a ride a 2nd time. Later on Tues. afternoon I got a call about 4:20-4:30 to tell me that my car was ready. I do not understand why I could not have been told this projected time initially. When I arrived Thurs. a.m. my car was ready and repairs had been completed along with an additional vacuuming of the car. Thank You.
I am not only pleased with the end results of the repair, I am also pleased with the speed in which it was done. The staff was courteous and helpful. They took good care of me and my vehicle, and kept me continuously updated on the progress. Thank you so much!
They have not completed my service but I am very pleased with the service thus far
Thank you for keeping me informed on everything that was going on. Thanks
Truck looks good and was completed quickly.
Everybody was great to work with and rushed the job so I could travel in my car for the holidays.
The repair looks great! The attention to detail and the willingness to make me happy and satisfied was a great feeling! I appreciate those that want to "do the right thing" first and take care of the customer. Merry Christmas!
No hassle process with updates during the repair. Thanks
It was really easy with the one stop shop experience. The finished job looks great.
Everyone was very informative,courteous, and professional.
Upon entering ABRA Auto Body and Glass Shop, I was greeted with a pleasant welcome by Ms. Tabitha. Mr. Johnny Lowe, Customer Service Manager, approached me in a very professional manner, inspected my vehicle
and kept me informed of the repair process of my vehicle. Thanks to Mr. Lowe and Staff of ABRA Auto Body and Glass.
I am so excited! My Ms.Pearl (car) looks new, and clean. Very Happy with your work.
The pretty lady that handled my paperwork and made calls to make sure I was taken care of was exceptional. Handles the office very well. The service and attentiveness was A1, recieving texts to update me on the process of the repair and recieving a few calls personally from my man I talk Clemson football with. In all, I've never heard of Abra before but if there's an accident or repairs in question, I'm definitely a new cheerleader in promoting the business. THANKS A BUNCH #MakingRepairsGreatAgain
They made the process completely painless and streamlined. They even helped me with the set up and drop off of my rental car. I will certainly recommend them to family and friends!
It didn't take long for them to get the job done
No problems. Returned finished and clean as expected.
Great service, and the team (Tabitha, Kevin, and Johnny) were great! My car looks brand new!!
Abra did an excellent job with my vehicle. I was kept abreast every step of the repair. The customer service was outstanding. I have never had an experience quite like this with an auto repair shop. Johnny is awesome! He kept in touch with me, and I never had to wonder what was going on or what the next step was. I will refer everyone that I know in need of autobody repair to Abra.
Great customer service and fantastic body work on my Camry.
Great team at every level
Happy to be back home in Jacksonville, Fl with our car. Everything seems to be working as it should and the body repair work looks terrific. Thank you to all your staff that had a part in taking charge of our car. YOu all apparently understand the importance of happy customers we appreciate the care you took with everything you did for us.
The staff at the Macon location is amazing
Excellent in every way!
Beyond my expectations!
I appreciate the constant updates of the status of my car. Tabitha was extremely nice and helpful.
Awesome job. I'm satisfied. Prompt service. Thanks everyone for a job well done
This was unbelievable! Made a painful situation so easy. Loved it. Would recommend it in a minute. Thank you for a beautiful job as well.
Great service. Worry free service.All staff is eager to serve.Very Much appreciate
Your staff was awesome particularly mr. Johnny lowe who was very responsive, providing frequent updates on the work, courteous and professional. We never had to wonder what was going on, thanks to him. The experience was great.
Keep doing the great work you all do. Very satisfied customer.
I appreciated the fact that I was given regular updates on the progress of the repairs. The staff is knowledgeable and courteous.
Vehicle Make : Volkswagen
Johnny was awesome with keeping us updated! Thanks for everything! A+ service! Would highly recommend Abra to family and friends!
Abra did an excellent job on my vehicle..Thank you and I am going to recommend Abra to anyone whom needs body work done to there vehicle...
It was a really great experience. Tabitha was awesome and Kevin kept me updated on the progress of my car repair. It was fast compared to a previous car repair.
I was totally impressed with the service. Not only did I get text updates about my repairs but they called and updated me every day letting me know the progress. I dropped my car off Monday morning and it was ready Wednesday evening, much sooner than I expected. I highly recommend.
Excellent repair!! Kevin was great and provided me updates everyday.
Johnnie was great calling me and keeping me updated!! Very great guy!
Looked at everything I asked about. Very nice and friendly. My car isn't the newest car, but I could tell they treated it as if it was 2017. I can tell my car was well taken care of.
The service was very good a number 10.Johnny and Tabitha showed excellent service.
More than I expected love it
Personnel were always friendly and communicated well. However, messages (mostly automated ones) were contradictory. That part of system needs improvement.
Very professional and on time with their service.
Super friendly, truck looks great! Thanks
I was pleased with the work done and very appreciative that they went the extra mile to vacuum and clean up my car. I am also very pleased with the fact that it didn't take long to repair it. I will refer anyone to abra and if I ever have to have any more work done (which I hope not) I will come back
Customer service was unsatisfactory, Johnny Lowe never return my calls, did not go over my estimate, stated my vehicle would be ready Friday 9/23/16, was not ready, he did not call me, Johnny has Tabitha to call and say it wasn't ready bc it did meet inspection so it had to be re-painted, and it would ready Monday, no call from him, so I called, he couldn't tell it would be ready by end of day, I ask about discount, Johnny referred me to Simon, GM, no discount on by bill finally got a called at 4 stated I could pick it at 6, I took my car in 9/15 and just it back 9/26 at 6 pm, time period too long and pick the vehicle up Johnny or Simon never came out to acknowledge me or give an apology, I guess they told Tabitha to handle me, no complaints on Tabitha, but other two are supposed to be customer service mgr with poor leadership skills. Very disappointed in your service and this is my second time dealing with body shop in with in month time period,
Thank-you for being so professional and kind. I appreciate being kept in the loop about my hhr. Thank y'all again for a job well done.
I was happy that Kevin kept in contact with me throughout the process and kept me informed. Really happy with him as well as Tabitha she was really nice
Outstanding Service, Craftmanship and professionalism! I'll trust them for Valk my glass and body work!
I was surprised and pleased with the quick repairs.
I thank you all for fixing my car! Everyone I dealt with was so very nice and courtious!
I had the most amazing experience with ABRA. The work was done so efficiently. I got updates along the way and everyone was so nice and friendly. Great experience!
Iappreciate the great work and service you guys provide. Icame in with no wait,you kept in touch to let me know where things where. You did a great job within a few days. Love the service. Thank you very much.
Excellent work & polite,prompt,& courteous
I am very pleased w experience
Dr. R.A. Peace
9/ 6/ 16
A very professional group of people. They kept me informed the entire time And finished the work ahead of schedule.
I would definitely recommend them to anyone.
Awesome customer service and extremely pleased with the outcome!
Job was done quickly and you even took the haziness off my lights yeah
From the beginning to the end, your staff was very professional and polite. They got my car completed in about 3 days...that's awesome!! I would and will highly recommend Abra Auto Body & Glass to my friends and anyone that is in need of repairs. Thank you for the daily updates and I thank you and appreciate your service. Pamela S
Great job. Very professional.
Great customer service and superb craftsmanship
Very satisfied with the timeliness and thoroughness of the service.
Great job. Staff were awesome.
Just not pleased with the fact that I was due my refund for my deductible and haven't received it yet.
Need to discuss setting up an appointment to have someone recheck the front if the car. It seems like the front bumper is becoming detached
I was very impressed with the services and repair work. Would highly recommend ARBA.
Vehicle Make : Volkswagen
they made the entire process seemed and I really appreciated the daily updates
Polite workers, very helpful, I liked the updates and the work they did on the car was great.
No callback or initial indication of estimated wait-time. No follow up other than automated emails that basically said you have my car. No explanation of work to be done. I had to ask exactly what was done and the also ask for the total cost minus the deductible upon pickup.
Someone swiped my car in the parking lot prior to taking it in to ABRA. I had to file a claim on the car. Nobody at the body shop noticed that it had actually been vandalized, and that there was super-glue on the windshield and hood. I looked up how to get the super glue off of the windshield and carefully removed it with acetone. It would not come off of the front hood, but I carefully remove as much as I could, chipping away some of the paint.
Really poor customer service even though you fixed the dent I pointed out. I'll pay cash elsewhere to repair the hood as I'm sure insurance would not cover my trying to take super glue off by myself.
Very easy. Kept me informed during the repairs. Very good customer service.
My family and I found the constant flow of text messages more than once a day to be pleasantly informative but slightly humorous as well.
I have absolutely nothing to complain about. The car looks great, they took it in quickly, and did the repairs in a very timely manner. They also helped with dealings with the rental car. Over all a very good experience, thank you.
When I picked up the car it looked brand new. It was done quickly! The people were very pleasant and informative! It was an all-round pleasant experience!
Staff at Abra was very friendly and made me feel that they were happy to help me. I Was always kept informed on the work that was done to my vehicle. They made tthe incident a pleasant experience. Thank-you so much
Unfortunately we've had to take our car up here a few times now. But fortunately the staff is very friendly and professional and they always have the car ready ahead of schedule and clean washed and waxed. 10/10 love the work y'all do
They did a very nice job in a short amount of time! Steve was especially helpful!!!
Work was done perfectly, as far as I can see. Perfection does take a while though.
Always pleased with the work and service I get at ABRA!
Great communication and a timely schedule to get the car back.
Great Service. Well Satisfied!!!! Thanks
Great customer service.
Great communication throughout the entire process.
Really appreciated the email of the work being done and the pictures of the process.
Great company!! Very professional, I would definitely recommend to all family and friends.
I really appreciate all of the updates via text/calls. Johnny was great! Great customer service! My husband and I had a great experience with ABRA :)
We were not contacted when we were told we would be. We had to contact them in order to find out any information. We did not know our vehicle was ready until Enterprise called and told us our rental had to be returned. We put all of our numbers on the paperwork when we got there and when we came in to pick up the car we were told they only had one number for us in the computer. They were told about a piece that was broken and it wasn't fixed until we pointed it out picking the car up. This piece has come back apart after being "fixed." Different tires were put on the car than what we had and were told they were discontinued. However, we can go online and order the same tires we had from Firestone.
I let people know that you all do a great job on repairs
Very professional, very friendly and knowledgeable..
Very prompt taking care of their customers...
Very pleased with the result of the body work just completed on my vehicle. Mr. Johnny Lowe was my customer manager person, he did an excellent job assisting me with all aspects of the process.
Great staff. Excellent work. Would definitely use them again and recommend to others
Wonderful customer service. I received my car back much sooner than I expected. If needed I would definitely do service with ABRA again.
everyone that i spoke with was nice, polite and very well knowledged their field. if i had a question i could call and get my answers and i felt like a priority.
This is the second time I've used Abra Auto Body. I would never use anyone else. They always go above and beyond. I'm extremely satisfied!!
There were a few small areas we noticed that needed to be smoothed out, but they took our car right back and made it right. Repair looked great!
Very pleased with my experience. The work on my car was wonderful. Great custumer service!
Abra was excellent at fixing my vehicle and it looked like a brand new vehicle. Friendly staff and quick service. I would highly recommend them to anyone.
ABRA was top of everything like always. Very satisfied with my experiences here and will highly recommend to my family and friends.
Jeremiah Cain went above and beyond the call of duty to meet my every car-repair need and to inform and calm me every step of the way!
Very pleased with the friendliness, updates, time, and work!!
We felt that we were provided excellent customer service, Jerediah stayed in touch with us on a regular basis to let us know what was going on with our vehicle. Thanks Abra, the truck looked great!
The team was very helpful with daily updates on my car.
Love getting updates by text
I was pleased with the service and work I would recommend others
My car was fixed in a timely manner. I was updated periodically on the status, the agents were polite, and I will gladly recommend Abra.
Excellent service. Very efficient. Communication great.
Very fast and kept me updated of the progress.
Vehicle Make : Volkswagen
Amber, Scott and Jeridiah were extremely helpful with my phone calls and keeping aware of the repair progress. They deserve a lot of credit!
The ABRA Team was awesome with dealing with my vehicle. They provided immediate and excellent service when dropping off my car and when I was called to pick it up. I was notified of the status of my car through active online email updates, and also received a call when it was ready for picked up. The car damage was fixed and looked great, the team also washed and detailed my car. I will highly recommend ABRA to my friends!
The repairs to my vehicle were actually top notch. There are no issues and everything looks as good as it did when I purchased my car. The one thing I would like to emphasize is for your body shop to take the time to review the repairs when a customer arrives to pick up their vehicle. My husband drove from another state to pick up my car because the accident happened in Georgia while traveling for the holidays. I assume because he arrived 15 mins before closing, the tech didn't want to take anymore time to discuss and show him what was done. The printout and the keys were given to him with no explanations. My husband looked at the printout and almost had to force a few answers from the tech. It would have been a great gesture and customer service to receive a better welcome and layout of what was done to my vehicle.
The Abra staff is awesome
Vehicle Make : Volkswagen
The staff at Abra is amazing
Improvement on communication between customer and Abra.
I was totally satisfied with the repair and services provided by Abra. They even washed and cleaned out my car. Customer service was awesome as I was kept abreast every step of the way! I highly recommend Abra for car repairs!
Although car was not ready on 12/15/15, shop was waiting for parts and Honda dealership. TPMS came on and stayed lit for 200 miles back to home. I may have to bring it back to Abra.
The repair only took a few days expected it to take much longer. Thank you Abra for your speedy service.
Just picked the car up after a month of the body shop having the car and discovered that 2 lug nuts are stripped and that the washer fluid pump is not working there is salvage yard writing on the bottom of the mirror and body shop writing on the window still and the first trip to pick up the vehicle after being told it was ready had to point out several things that had not been done yet and have to take it back to have these other problems taken care of and one of the office employees seems to have an attitude when you point out things to him about the vehicle that was not complete
Johnny was the best. He keeper me informed and answered any questions. The team that repaired my car did an amazing job!
Highly recommend. Would use again if needed.
Amber is very efficient and professional. However, she tends to be very curt in her answers. I'm sure some customers feel dismissed.
Everyone was exceptionally nice and informative
The lady at the front desk was most helpful. John Lowe was very customer focused and worked to meet our needs. Was nice to be able to leave the rental car there and ABRA check it in for me. Satisfied customer
I was very impressed with the constant communication and updates concerning my vehicle.
Very professional, courteous and thorough. Couldn't be more pleased.
The Service was great I will tell family and other about the service I received thank you
everything on time. Cant tell it was wrecked. Abra in macon ga. Did a great j0b
A very efficient and pleasant experience beginning to end. I was kept informed throughout the repair process by sincere and caring people.
Great job everyone was nice & professional - Thanks
Customer service is excellent. Simon and Amber were very professional and knowledgeable through the entire process. The quality of work is perfect. Our car is three weeks old and we can't even tell it was in an accident.
I was impressed by the frequent updates on the status of my car. I also appreciated the fact that the repair was completed in a timely manner. Good customer service.
The staff at this location is great.
I Was always aware of what was going on and they were always very friendly and always took time to answer any questions I had.
Johnny Lowe was very professional throughout the entire process
It was a very speedy and smooth process!
I would have appreciated real updates on the status of my car repair. Vague references to how "happy" my car was there and platitudes about how "tough" the last mile is, we're not helpful in the least, a realistic timeline would have been great. Also, whatever fragrance they sprayed in my car was hideous! It still stinks after I have lysoled it repeatedly.
Impressive...Abra and Allstate made a potential nightmare a seamless experience
When I arrived, it was raining and before anyone would look at my car the receptionist had to drive it up under the overhang, blocking the front door because the person who was to look at my car didn't want to get wet. This was very unprofessional. Then I was asked to pay in advance, which I did and was told I would get a call when the part came in. I asked about how long it should take and was told a day or two. After two weeks without a call, I called the Abra in Macon and was told that it would arrive in a few days. Then after it arrived, I was told to schedule an appointment the next week (it arrived on a Thursday or Friday). It shouldn't take almost three weeks to get a simple deflector replaced. When I tried to schedule an afternoon appointment, I was told I might not get my car back in the same day unless I scheduled a morning appointment. I suspected that replacing the repair would take about 15 minutes but to be on the safe side, I agreed to schedule the appointment in the morning, even though it was not convenient for me. The repair took minutes of the technician's time. He couldn't have had it more than 20 minutes. This could easily have been done in the afternoon, and wasn't a repair that should ever keep a car overnight as the receptionist had told me was a possibility if I scheduled an afternoon appointment. When I asked the mechanic if everything else looked good with the car, he told me yes, but I seriously doubt that he even looked at the rest of the car by his expression when I asked the question. I'm used to mechanics who check on the other parts of the car and keep me updated on how things are looking, but clearly that's not part of the procedure here. I won't be back, and I won't recommend this shop.
Very good customer service.
Vehicle Make : Volkswagen
Get more of Lowe thanks
Everything was great great service very satisfied well recommend to anyone
Great customer service and a great repair never heard of this company before but will use again and tell others
Abra employees were courteous and accommodating. Their text-update system kept me at ease with the progress of my car. Everything was communicated clearly and I would reccomend them to others
They kept me informed during the entire process
Excellent customer service!
Great service and fast repairs!
Was well informed and updated on repairs throughout entire process.
I WAS VERY SATISFIED WITH THE WORK CUSTOMER SERVICE AND THE CALL TO INFORM YOU ABOUT YOUR STATUS OF YOUR VECIHLE
The team was extremely professional and polite. I appreciated the service.
I was kept informed at every step of repair, the personnel are polite and very caring. I will recommend this repair facility.
Everything throughout this process was very professional and expedient.
I just want to tell that the men u have working in there did great job on my, and it drives like a pro, and I love the way that they cleaned my car out for me to
Car repair looks great! I was dissatisfied with my with my customer service this visit. Particularly with calls not being returned in a timely manor, and lack of apathy toward my need to have car ready by a certain time on the pick up day
Everyone was extremely nice, the work was right on time no delays! I am very pleased with the work in the service I received
Your staff was courteous and more than willing to answer all my questions.
Westin went the the extra mile to make sure my car was fixed properly and I was taken care throughout the process. Job well done sir.
Westin did a great job getting our van repaired and back to us. He answered all of my questions and went above and beyond my expectations. Thanks for the great service.
The job done was well done and was verry fast thank your guys for such a great job
I had an excellence experience from the time of taking my car to Abra to picking it up.
Great customer service. Great communication and great attitude. Will definitely recommend to friends and family. Thank you Wesley in the Macon office.
Excellent customer service and quality work. Made it very easy to work with. Thanks
I have never in my 77 years of living on this earth been as impressed with a business as I was Abra. Professional, clean, great communication and beautiful work. It is like comparing other body shops operating like Kia and Abra is like Cadillac. Incredible experience! Sandy Cadle
Car looked great. Staff was awesome.
The team did great. Keeping me informed in every step along the way through out the process. The beautiful freckle faced girl with gorgeous brown eyes that was with brandy at time of pick up had me speachless. Thank you for your service. I will definitely be back.
Door pulls not painted.However, Brandi did give friendly service.
Love the way you kept me informed on my car???? great job ABRA! ! Texing is the way to go in this time an age. Thanks:ELBERT-BOOKER,
Vehicle Make : Volkswagen
Polite, efficient service. I like that they kept me informed throughout the repair process.
Weston was great. He kept me informed every step of the process and I got my car back ahead of schedule. Great job!
Thank you so much! I have never had an accident before and the guys were so nice and it made the experience much easier!
Customer service was great! Weston was extremely helpful about answering questions and keeping us informed constantly. He calmed my anxiety about everything from renting a car to telling me not to worry about anything... that he would take care of everything. I would definitely recommend Abra to anyone.
Everyone was prompt and courtesy
Thank you so much for a wonderful job on my car, keeping me updated on the repairs and been professional..
Did a very good job. If the I ever need body work would use you again. Thanks again.
Staff was very informative and kept me up to date on repairs! Very helpful and got the job done in a timely manner.
Vehicle Make : Volkswagen
Great job keeping us informed on the progress but be sure to follow up on your calls when the customer leaves a message. Maybe the front desk did not give you the message to return the call???
The service was excellent. The personal attention as well as the consistency of communication was superb.