Everything was great, but I just noticed that a lug nut on the front driver side tire is broke off. Please call me to resolve this issue at ****-****-xxxx.
The ladies upfront were very friendly and provided great customer service. Kevin assisted me with my repair claim and he was wonderful! From the great customer service to keeping me updated on the car repairs. He made me feel secure knowing that my car was in good hands. James with State Farm also gave me a friendly welcome. They also kept my bible safe and buckled down lol. I'd definitely recommend anyone i know to ABRA! Keep up the good work guys!!
Great customer service. Very attentive to details.
Awesome all around! Constant updates and great work!
James did amazing! He was very attentive and informative from start to finish!
Your rep. Assigned to us was most helpful and explained everything fully. Also kept us UTD daily on work.
The staff was very friendly and the helpful. The work was complete on the date promised.
It is still pretty earl to base A definitive review here. It drove fine home and looks good. I was pretty shocked at the price of new rims!!
My specialist was professional and answered any questions I had before I had a chance to ask!
My advisor Bill W was outstanding. He really took the time to ensure
All my questions were addressed, he went above and beyond from a customer support perspective. My wife's 2016 Acurs was in a fender bender recently no doubt I will bring the car to Bill. I will tell all my friends and neighbors about the great service.
All around Abra was superior! Superior entrance! Progress updates! And exit! Thank you for all your support with such a trying event (something i didn't cause). Should i need auto body services again, i will be back. Should anyone ever ask me, i will refer friends and family to you! Most definitely! Thank you!
Bill W was a pleasure to work with
James was very helpful and very pleasant.
I liked being kept up to date on the status.
I will recommend ABRA in the future.
Yes James and the entire team did a great job throughout the entire process. Thank you
I was very happy with my service. Kenny kept me well informed and was very easy to work with.
James and the Abra team were excellent. Thanks so much.
James Womack did a excellent job of keeping me informed about my vehicle through the whole process. My car looks great! I am very happy with everything.
Bill was GREAT! HE kept me informed throughout the process of my car getting repaired and he made me feel at ease that everything was going to be fixed correctly in a timely manner. I wouldn't have asked for anything different.
Excellent job, thanks for keeping me updated throughout the repair process.
Mr. Bill was very helpful.
Bill was excellent! I appreciate his personal approach in handling my car. Every bit the most helpful and genuine technician I've met. I would bring my car to Abra again, because of his service. All the best Bill!
I was very happy with my continued status updates throughout the entire process.
You told me my car was ready and to come pick it up. I made arrangements to do so and when I showed up I had to be the one to show you the smudges in the paint of the area you repaired. Are you kidding me? You had one job to and you failed miserably.
Do your job and stop worrying about all of the customer satisfaction surveys!
The staff at Abra was wonderful! They did a wonderful job on my car and kept me informed every step of the way. The car was actually repaired ahead of schedule! I highly recommend your services and am s customer for life!! Thank you so much!!!
ABRA did an outstanding job. Kenny Lin was very thorough keeping me informed on the progress of the repairs. Thanks for doing such a fine job.
I appreciated the daily updates
Being kept in the loop through the entire process. Really impressed with the communication between Kenny and myself. The body work results PERFECT! Thank you for taking such good care of my car!
Excellent service and work. A welcoming and comfortable emotional environment created for customers by all employees. I was completely satisfied. Thank you all! Elizabeth F
Timeline was just as expected. Process is quick and easy!
Bill and team were great!!
James was wonderful to work with--he kept me updated on the progress every day, and even handled the return of my rental car on a busy Friday afternoon. Excellent customer service!
Kenny G was very good. Loved that he followed through on what he said he would do.
Excellent job! I am impressed by the great customer service! Thank you very much.
Bill was my guy, he was so helpful, and friendly and worked with me to make sure I understood the process. He kept me updated during the 11 days he had my car. I couldn't ask for a better job well done. Thank you! Thank you! To Bill and everyone at ABRA.
Vehicle Make : Mini Cooper
When the bumper comes in 5 parts and 4 of them are replaced due to damage, and the 5th section - which is made of plastic and has been in the sun for 9 years, the repair looks like a piecemeal chop job. Please reach out to Esurance about this claim - the resulting repair is not acceptable.
James Womack provided excellent communication during our extensive car repair. Our baby looks like new. We hope to never need Abra again, but if we do, we'll return.
Hands down best customer service experience I've had! I really appreciate the open lines of communication and constant updates. Thank you for working with me, and taking into consideration my timeline, and exceeding my expectations!
Bill was extremely helpful and communicated with me all along the way. Great work and great service.
Wonderful experience. Everyone kept me well informed of the progress of the repairs and the work was done extremely fast. Very pleasant specialist as well. Thank you
I loved the frequent updates delivered in a delightful and uninvasive way.
My representative Bill was outstanding. He understands his business and made me feel very confident about my repairs. He also updated me on the progress and was extremely professional. I would recommend him to everyone that I know. He is an asset to the business.
Vehicle Make : Mitsubishi
Thank for an outstanding service. James did great communicating with me. As I told him as well, I'll make sure to refer whenever the chance.
The entire experience was awsome...Kenny was very professional throughout my experience and he deserves a raise
Complications when I came to pick up & the MANAGER was very unprofessional
Beyond expectations. Communications were frequent and informative.
They met deadline and did a wonderful job.
Everyone was very helpful
The quality of work and customer service was outstanding
Did an amazing job I will recommend them to anyone needed assistance
They did a great job in a timely matter.
Impeccable Service from start to finish .
Vehicle Make : Mitsubishi
I appreciate the fact I was updated every step of the way
James was extremely professional and informative. I appreciate his honesty and friendliness
Picked up my car yesterday and I was very
pleased. Thank you and I liked the daily updates
Nice job. My car is so clean! That is a nice bonus
The customer service was above and beyond. I can't thank you all enough. You all were promptand very considerate. On a scale of 1 to 10, I will give my technician an 11 !! I appreciate and am thankful USAA recommended me to ABRA.
Professionally managed the repair with customer satisfaction in mind.
James was Fantatsic! He followed up with me when he said he would and made sure that I was always up to date with what was going on with my car. And I got my car back a week before I was expecting! Hopefully I will never need to have my car fixed again, but if I do I will be coming back to Abra!!
Excellent work and great communication!
The repairs were done well before the estimated completion. Brian was fantastic. Thank you
Service was excellent. Bill, the service rep I worked with was extremely helpful and courteous. Well done.
Only critique would be left a large white smudge on door near handle. Excellent shop. Choose not to go anywhere else.
Everything was great. I will be using ABRA in the future.
Job was done on a timely basis and at a fair price.
Great results and great to work with through the process.
Yes, they were very fast. The work that they done is excellent. They kept me updated daily regarding my car progress! Bob is amazing!!!!! Everyone here has been nothing but great!
Excellent. Great communication and follow through.
The courtesy and professionalism I experienced was beyond incredible. I was extremely pleased with the outstanding job on repairs done to my car. Kenny was at the pinnacle of my great experience at ABRA. He consistently kept me updated with the progress of the repairs. Most importantly he wanted to do a quality job and it was truly perfect. I was blown away with how beautiful my car door looked and it was flawlessly clean. I couldn't be more pleased and will refer all of my friend to ABRA.
Very impressed with the quick turnaround and appreciated the progress updates that were texted throughout the process.
Fantastic service, beautiful flawless work! Thank you so much Bill for going the extra mile. My car is even more beautiful than before the accident! I am very grateful!
Best service and repair experience I have ever had. I'm a hard person to please and I know that! They got it right on the first try. I will never go anywhere else as long as I have a choice!!!
Everyone was very helpful and attentive. Brian kept me informed on the progress of the repairs on my vehicle. I will recommend Abbra to my friends and colleagues. Thank you on a job well done.
Thank you so much for taking such good care of my care. The repairs were great! Thank you also for the kindness your team/staff showed me from the moment I walked in the door.
James went out of his way to get repair done fast! Polite and professional and checked in every day! Excellent service!!
Great with communicating updates on my car in a pleasantvway
We'll need to talk. The door lock isn't functioning.
Very impressed with the service and quality. Will use you again and refer customers to you. Kenny was a real pro.
James is the best ! Kept me abreast of what was going on twice a day ! Will use ya'll again and refer business too u. Larry
Bryan and his entire staff were wonderful, professional and did an excellent job fixing my car. Thank you!
Brian Achimov, the Customer Service Manager, was very professional, courteous, and knowledgeable. He and the staff at Abra did a great job updating me on the progress of my vehicle. They were very proactive communicating with me rather than me needing to follow up with them. I really appreciated that. The technicians also did a great job repairing my vehicle.
Very high level service! And my car is perfect now! Very good job and top organization!
Kenny was exceptional to work with. He went the extra mile to help me.
My car baby looks back to herself.
Brian kept me updated as my car was being worked on. Customer service 110%. I am disabled and use a walker and office staff helpful and kind in assisting me. Car work excellent and it was returned to me in pristine condition. Would recommend ABRA to anyone wanting A1 service. Thank you Brian, office staff and ABRA.
Very professional service, good communication and high quality repair. My Mazda 3 looks like new.
I was always updated about the status of the job.
Waited almost 3 weeks to get in and when we showed up the location thought we were there for an estimate when we had already been to another ABRA for the estimate 3 weeks earlier. After realizing that mistake the location proceeded to ask for $600 for the repair because they said it wasn't below my deductable, which was not accurate. My deductable is $250. After finally clarifying that it was communicated that you needed 3 days minimum to do the repair because you had to order the part. After waiting 3 weeks to get in I was not expecting to wait for a part. Then the part showed up the next day and you told us that it was damaged so we would need to wait more. We had to scramble to get a rental car and then work through the insurance to extend because of the delay. As an operations person I would ordered the part to arrive a few days before the appointment, taken a sample of the paint color during the estimate and then painted the part the day before arrival so that when I showed up you could unscrew the one part and then put the new part on....
A great experience all around. Very professional and fast srevice. Usaa picked the right company!!!
The service was fast and quality, thank you so much!
Time to receive info to proceed was very long for Allstate to get back with ABBA. Also lil scratch on hood not addressed.
Bill treated us well, and the repairs are great!
Fantastic customer service!!!
Awesome experience with Abra Auto Body. Bill Wotocek was outstanding in keeping me up to date on the repairs of my vehicle.
It's hard to get in but when you do you get superior customer service which is rare these days. I was explained in detail what needed to be done. Eddie Womack even power washed my car because he saw ants on my car. I've used Abra in the past and even though it's not something I want to do, if I need repairs again, I will use Abra.
Vehicle Make : Volkswagen
Repair was done to my satisfaction and earlier than estmated
They did an excellent job. Thank you so much.
Bill was great to work with
Bill was very informative and helpful.
TJ was my customer liaison and he was great, give him a raise he went above and beyond, and as a result I promote Abra to my friends as best place to take your car!
Thank you! JT at Roswell ABRA (Holcomb Bridge Rd) was excellent.
It was great JT kept us updated on the progress of the work. Handled very professionally
When I got home I realized there was a dried paint drip on the mirror that they painted. Now I have to go back again and have it fixed.
Excellent quality work. Excellent customer service. No hassle all the way through. Thanks.
Very professional! James did an amazing job with explaining the entire process and keeping me updated on the status of my repairs from the beginning to the end. Great communication, great service, and an overall great experience. You have my recommendation.
James is the best. He called with updates and always took the time to answer my questions thoroughly. We are pleased with the job.
Excellent team work, AAA customer service, got my teuck back on time and looking grate.
Special thanks to James and the ABRA team.
The team was professional and thorough. My only somewhat disappointment was that my car mats were not put back in my car so I had to make a special trip to pick them up. Also, the cleaning team used something to clean my screen display on my car that left a film.
Just to make you aware. It won't prevent me from coming back.
James was awesome. Car looks great!
Brian kept me informed of the progress and my truck was ready 5 days sooner than promised. The staff at the Roswell location is very friendly. I am a happy customer.
Bill Wotocek and the entire team did an outstanding job. They were with me the entire way and did a great job on time. I would use Abra again based on their performance and would recommend Abra. Really an outstanding group of customer suport people.
Good jod, nice customer service. The job is clean and nice.
The customer service manager that dealt with my claim was off the charts awesome!! The entire process was explained in detail and even the auto mechanic helped my get set up at Enterprise! I had a bad ankle injury and they went out of there way to help me! The car was done fast and looks great! On a scale of 1 to 10, ten being the highest, I give an 11! Both my wife and I work for large insurance carriers in the claims department, so we know the process and know knock out service when we see it. Thank you thank you thank you!!
The reception and service was excellent, and JT is one of the best service reps I have had the pleasure of working with. He deserves 10+! Thanks for an excellent experience!
Bill was the best - from time we met him we knew what was happening with my car
Great service, fair price. Thanks, Brian.
Bill always answered when I called and kept me updated and assured my car was in good hands and even had it ready on time!
Satisfied ...very accommodating take good care of my car paint job excellent good job .thanks to Eddie and James Womack
Brian was awesome. Thank you
ABRA in Roswell on Holcomb Bridge is amazing! I've been back many times due to unfortunate accidents and the work is exemplary as is the staff! Rachel and James are the most professional and perfect. Also I have never seen work done so quickly! Highly highly recommended!
Bill is the best. Outstanding customer service.
Bill was very professional and treated me like family. I got my car back in a timely manner. I appreciate the service.
My representative was knowledgeable, experienced, professional and very pleasant. I really like the quality of work that was done on my car. If I ever need repairs again I will be sure to return.
Beautiful work; great communication; wonderful customer service.
Excellent customer service !! Work was completed earlier than expected . JT keep me up to date on repair progress and waited for me beyond office hrs so I can pick up my vehicle.
Vehicle Make : Volkswagen
JT did a great job updating me on the status of my car repairs. I am very happy with how the car looks now. Thanks for doing a great job!
Brian and front office team were awesome. Car took longer than expected but worth the wait.
Excellent customer service & communication. The repair was finished early. My experience was great!
James Womack was exceptional. He updated us every step of the way. We are very pleased with the outcome of our car. James takes customer service very seriously and it is much appreciated!
James was exceptional! He was consistent and kept me informed every step of the day. THANK YOU JAMES!
Both my car & I were well taken care of by this firm starting with
Rachel at reception & James in customer service! The repairs were expedited & I was updated on progress. Was very impressed by the entire process & team. Good job Abra Roswell!
Job very well done. Great customer service.
Yes, we were very pleased with our service, the gentleman who looked after us was very professional and did a great job!
Bryan and the team were excellent. I appreciate the communication Nd care. Thank you
The service was great and they did an amazing job on my car.
Excellent communication and job well done!
Extremely impressed with our entire experience.
Thank you, great, great job and workmanship ...
I'm very pleased with the service and the people that helped me were awesome.
Excellent service, great communications. Well done. Thank you.
I really appreciated the awesome customer service and professionalism of the team members at ABRA. The process was seamless from the appointment setup to drop off to pick up. Thanks ABRA!
They did good w keep me inform and took.care of everything to make it easy ans no stress
Great service and price. Bob was very professional.
Very nice repair, even got it done early!
James was awesome thank you guys!
Car looks great and liked the frequent updates.
Vehicle Make : Range Rover
I liked getting txt updates but felt they were too generic and impersonal.
Otherwise great job
I was kept very well informed on the repair progress of my vehicle and the end result was worth it- I would recommend ABRA to others
ABRA was wonderful. They helped me negotiate my insurance and they finished my car days before it was expected.
I'd recommend them to everyone!
This was the second visit to ABRA and I was again completely satisfied with the entire experience. Bill kept me informed every step of the way. Returning next week with a different car, different issue and have requested Bill. Would highly recommend this shop.
The team did a fantastic job. Everything looks great, I just moved here a few years ago and didn't know a place to take a car to get fixed. Didn't have the need and the insurance company recommended you so I was like sure. I am very pleased and happy I did. I now have a place if I need any further work, I hope not, but you never know. I will definitely recommend you to others
Took a little bit, but Bill was patient with me throughout the whole process and I appreciate it.
JT was phenomenal! From the beginning to the end of the process He explained each step, paid attention to my wants for the car, and remained professional throughout. I felt that I had made the right choice. When I saw my car I was amazed at how beautiful she looked and the care given to her, I knew then that I truly had made the right choice.
Bill was very thorough and knowledgable. I liked that Bill called me each day with an update.
Customer service was great
Outstanding service from beginning to end. Thanks
Told car was ready for pickup on Friday. Returned rental car Fridsy evening. Went to pick up car on Saturday. Tow hitch not repaired, paint on replaced door scratched. Car ready Tuesday. No rental car -- too much hassle to get approval. Had to juggle rides until car ready.
Bill was great - I would highly recommend Abra!
Everything was great. The communication and check ins through personal call and text was beneficial.
I was at Holcomb Bridge location 740 Holcomb Bridge Road
my service manager Eddie James Womack completely irresponsible over charge on my account I was very disappointed service manager and your establishment
I would expect from your corporate office contact me ASAP!!!
My number is ****-****-xxxx
My claim number is # 000396123689B05
Amazing service as usual. TJ was great to work with.
once i got home and my son took a look we found the color is darker than the factory color and there is trash in the paint there are hard body filler lines at the wheel well and you can see 36 grit sanding marks. chips in the quarter panel and door that u didnt repair u could have called to see if i wanted to pay for that while u were repairing the other. I and or my son will bring in the car next week.
Great Job..Thankyou Bill !
Job well done guys!! You all were very informative and professional.
wonderful to work with and excellent job on car
yes I would recommend them to everyone
Excellent service, kept me informed throughout the process
Steve was extremely professional and did exactly what he said he would. I'm extremely pleased with the service provided. Will return and recommend to family and friends.
Vehicle Make : Mini Cooper
Great job can't tell I was ever in a wreck. Happy they chose to repair items instead of just replacing.
Bill was great, communicating very thoroughly, and was awesome to work with.
From the Start JT was very helpful and made me feel very comfortable with the process. His customer service was excellent . He kept in touch with on every step of my car repair. I was very pleased and have no problem referring your company. Thank you
Very impressed with the service level at ABRA. Extememly professional and completed my repairs very quickly! James was great to work with.
This was my third time going to abra auto body shop within a year and half. I'm more than satisfied with my repairs. Thank you
There's no need to contact me. They didn't get the clearcoat right the first time so they had to redo it. It just caused some inconvenience for me. When they re- did it it came out fine.
The team at ABRA was great. They kept me informed and everyone who I encountered was kind and most helpful.
The communication was outstanding. The quality control missed a big issue, but all was fixed to my satisfaction in the end.
They did an excellent job, on time, and provided regular updates concerning progress. I would recommend this location to others.
Absolutely outstanding. Bill was the best. I give the entire process an A
They were very friendly and explained what all they were fixing, in detail. They fixed my car quickly and I felt comfortable with the staff
The employees were friendly especially JT was so helpful. He kept me updated of what was going on with my car. He was excellent and did a great job on my car.
Steve kept me up to date, Bill took good care of me when i picked it up. The process went smooth ty
The team at Abra were AMAZING! My truck was repair correctly and the service was the best. James Womack did an amazing job! He communicated with me regularly and followed through on everything he said he would do! I will give Abra my highest recommendation.
I received amazing customer service! I thought I would have to keep calling to check on my car but I actually didn't even have to call once. I was kept up to date by constant text and phone calls on the progress of my car. My car was actually ready way ahead of time and I would recommend you guys to anyone because it was a good experience. A reck can turn your world inside out but you guys made it actually bareable and ok through the way I was treated. Thank you
Excellent work and customer service!
The service, repair job, and Steve were fantastic. I have raved all day about Abra and my positive experience there. Thank you, Debbie C
Service and communication was remarkable by Bill Wotocek