Never had a better auto repair experience. Jim was extremely thorough and detailed and clearly explained all the different components of what my repairs would entail. He followed up frequently, especially the last few days to make sure that the vehicle was going to be ready when he said it would - and it was. I am extremely satisfied.
Truck looks perfect and repair time was much quicker then I expected any future repairs will be done with Abra
Super service. Victor Higbee was outstanding !
Bill was delight to work with!
This is the second time I've used Abra and the experience was just as fulfilling as the first! Erica at the front is always pleasant to speak with and very friendly every time I came in. I worked with Bill again and he's a awesome employee with a down to earth informative friendly manner. After the New Year Victor had taken over for Bill (on vaca I would guess) which was a great experience as well! He kept me up to date on my vehicle and fixed a VERY minor thing I noticed on my car. He even came in early so I could bring the insurance check for my car because I had to be at work early, talk about going above and beyond! Thank you also to having a great team that worked on my car, paint, parts and fitment of everything has my car looking brand new! Thank you, again!
Bill did an excellent job keeping me informed and provided timely status updates on the repair progress of my vehicle. He kindly accommodated my schedule during vehicle pick up which was sincerely appreciated! He's a rare gem and deserves a raise!
Complete professionalism from the reservation process, to check-in, to examination, to explanation of work, to execution and pick-up. Also kept me informed throughout. I am very pleased.
Excellent customer service and quick repair time.thank you so much
Quick and easy and couldn't look better. Thanks!
Loved Bill! And appreciate the extra cleaning of my car after the repairs!
Bill was incredibly helpful and accommodating. I was very impressed with his service and the job performed on my vehicle.
We were anxious to get the truck back by today so my son could head back to school tomorrow ABRA delivered!
Vehicle Make : Volkswagen
Great staff. Great updates. Well done work.
Great system to stay in touch via texts and calls.
Great job by Kevin.
Kevin was awesome and worked very hard at making me a very satisfied customer. I would definitely do future business with you!
Great customer service and fast service.
Greasy service from start to finish. Kevin kept me in the loop every step of the way.
Everyone was extremely pleasant. Would highly recommend to others.
My vehicle was done quickly and efficiently
Very pleased with the service and the time it took to get it done.
Kevin did an excellent job of keeping me informed of repairs and date of completion. His follow up on details was excellent.
This was not my first experience with ABRA nor will it be my last.
Mr. Bill was an awesome representative of your company.
You have an awesome team From the front lobby to the workmanship in the back - Even the daily updates with the whimsical note made our experience something we will proudly tell friends and family
My service advisor Kevin was the Best, made doing business the best
Great job and got it back days early.
Very good experience, Kevin was the best.
Very professional employees, great communications
Great job! Excellent communication!!!
Bill was great and kept us updated throughout the repair process.
Great job. Finished early. Friendly service. Good work
Great job all around. Excellent communication and work.
Team kept me up to date on the progress of my repairs so I could plan accordingly. Much appreciated!
I have never been treated with more respect and care! James called me almost every day to update me on the progress of my repair. He made me feel as if I was the only client you had. From dropping out my car to picking it up, I was blown away by the wonderful, kind and professional staff at Abra. I will tell everyone about your business and guarantee that I will never go to anyone else for my auto repair. Oh, and my car looks beautiful! Mary S
I was thoroughly impressed with the whole experience. I received constant and timely proactive communications. The price was extremely competitive and best of all, the work was performed flawlessly!!! I
Bill took excellent care of me
Everything during this process was great! Bill working to get my vehicle in at the beginning because he didn't feel it was road worthy got everything going on the right foot. The daily updates from Bill were greatly appreciated and then the work was completed ahead of schedule. Kudos to the entire ABRA Roswell team! Thank you!!
Bill was a pleasure to work with and had excellent communication with me.
Kevin did a great job of keeping us posted and managing it very professionally.
One suggestion to the company: The SMS messages need to stop as they are completely out of sync with reality.
Great service! Bill Updated me daily on progress. Car done 2 days early! Excellent service!
We appreciated the updates while the work was being done. The car looks s now that the repairs are completed. Thank you.
Your team was very friendly and went above and beyond. I was very happy with the auto work as well as the customer service. Thank you!
Great customer service! Very polite and kept me informed on what was being done to my car via text. Increible work on the repair as well.
Bill was incredibly helpful and friendly. Would recommend anyone to him.
Very pleasant experience with ABRA
Excellent service, communication
Everyone was super friendly and helpful. They made this experience extremely easy
I had asked have the windshield replaced and it got lost in communication. However, they have told me they will send somebody out next week to my home to replace it. I am also concerned about my dashboard lighting looking very blurry so I am going to try some product on it when I get home to see if that something that I can or will I need to bring it back!
Very easy to deal with & Brian was super nice & helpful. He kept me updated in regards to my car.
Everything was first class and it was a pleasure dealing with bill Wotocek who was extremely professional and capable
Outstanding results.. 1000 percent confident that I made the right choice to go to Abra!
I actually cannot believe how quick and easy the process of getting the repairs have been. The text alerts were the touch that sets the process apart from all others. I knew how the repairs were going at every stage of the process. If only there was a way to translate this business model to my kids!
Awesome from start to finish.
Thanks guys I had a great and professional experience.
My consultant Brian was excellent. He kept me apprised of the stays of my car the entire time it was in their shop.
Bob W. is wonderful and was so easy to work with. The car turned out great as well.
Great experience.car was ready a couple days early.
My only complaint is that the inside of my car was clean, but when I picked it up, there was a foot dirt spot on the driver side door.
Bill has helped me twice with repairing my car and has been outstanding both times
Brian was awesome and provided me with full satisfaction that my car would be in good care. He was professional and provide Les great customer service. Thanks Brian!
Very professional and pleasant. Knowledgeable.
The staff was very nice and the car repair looks Great
I appreciate the continued updates on the stages of repair on my SUV, the courteous staff and all the trained technicians to complete the repairs in a timely manner.
Thank you all,
The updates are very helpful and my car looks amazing!
Bill is awesome at the Holcomb location. Helpful and informative while going thru the whole process. Would absolutely recommend and do business again.
Ken was great he kept me up to date on all repairs & the progress. If future repairs are needed I will be sure to let Abra take care of my car.
Very professional and excellent work was done on my car!
Although it took a bit longer than we wanted, the time was required. The work was exceptional and our appraiser/contact was well qualified and kept us well informed.
Fast repair and even better service. I would gladly come back for future service
Great service. Will recommend to anyone needing auto repair.
Vehicle Make : Volkswagen
Excellent service all the way from making the appointment, dropping the car, getting into rental vehicle, got updates every day, my car was ready as scheduled, very friendly and personable service. I am very pleased, thank you!!!
Liked getting the texts and being able to respond as well via text. Kenny was very professional. Great experience.
Very friendly and knowledgeable staff. The front desk customer service team always seems to pause and take care of the customer in front of them, which is great.
We noticed after getting home with our car that there was a place that wasn't repaired/ painted. We are returning the car to be properly fixed.
I had a wonderful experience until I came to picky my car up for the final time, James was occupied and I was accompanied by Kevin who told me what I should state on a survey of asked, he did not only suggest but told me what not to say. I thought that was a dishonest gesture upon the company and was not necessary.
Everything was great, but I just noticed that a lug nut on the front driver side tire is broke off. Please call me to resolve this issue at ****-****-xxxx.
The ladies upfront were very friendly and provided great customer service. Kevin assisted me with my repair claim and he was wonderful! From the great customer service to keeping me updated on the car repairs. He made me feel secure knowing that my car was in good hands. James with State Farm also gave me a friendly welcome. They also kept my bible safe and buckled down lol. I'd definitely recommend anyone i know to ABRA! Keep up the good work guys!!
Great customer service. Very attentive to details.
Awesome all around! Constant updates and great work!
James did amazing! He was very attentive and informative from start to finish!
Your rep. Assigned to us was most helpful and explained everything fully. Also kept us UTD daily on work.
The staff was very friendly and the helpful. The work was complete on the date promised.
It is still pretty earl to base A definitive review here. It drove fine home and looks good. I was pretty shocked at the price of new rims!!
My specialist was professional and answered any questions I had before I had a chance to ask!
My advisor Bill W was outstanding. He really took the time to ensure
All my questions were addressed, he went above and beyond from a customer support perspective. My wife's 2016 Acurs was in a fender bender recently no doubt I will bring the car to Bill. I will tell all my friends and neighbors about the great service.
All around Abra was superior! Superior entrance! Progress updates! And exit! Thank you for all your support with such a trying event (something i didn't cause). Should i need auto body services again, i will be back. Should anyone ever ask me, i will refer friends and family to you! Most definitely! Thank you!
Bill W was a pleasure to work with
James was very helpful and very pleasant.
I liked being kept up to date on the status.
I will recommend ABRA in the future.
Yes James and the entire team did a great job throughout the entire process. Thank you
I was very happy with my service. Kenny kept me well informed and was very easy to work with.
James and the Abra team were excellent. Thanks so much.
James Womack did a excellent job of keeping me informed about my vehicle through the whole process. My car looks great! I am very happy with everything.
Bill was GREAT! HE kept me informed throughout the process of my car getting repaired and he made me feel at ease that everything was going to be fixed correctly in a timely manner. I wouldn't have asked for anything different.
Excellent job, thanks for keeping me updated throughout the repair process.
Mr. Bill was very helpful.
Bill was excellent! I appreciate his personal approach in handling my car. Every bit the most helpful and genuine technician I've met. I would bring my car to Abra again, because of his service. All the best Bill!
I was very happy with my continued status updates throughout the entire process.
You told me my car was ready and to come pick it up. I made arrangements to do so and when I showed up I had to be the one to show you the smudges in the paint of the area you repaired. Are you kidding me? You had one job to and you failed miserably.
Do your job and stop worrying about all of the customer satisfaction surveys!
The staff at Abra was wonderful! They did a wonderful job on my car and kept me informed every step of the way. The car was actually repaired ahead of schedule! I highly recommend your services and am s customer for life!! Thank you so much!!!
ABRA did an outstanding job. Kenny Lin was very thorough keeping me informed on the progress of the repairs. Thanks for doing such a fine job.
I appreciated the daily updates
Being kept in the loop through the entire process. Really impressed with the communication between Kenny and myself. The body work results PERFECT! Thank you for taking such good care of my car!
Excellent service and work. A welcoming and comfortable emotional environment created for customers by all employees. I was completely satisfied. Thank you all! Elizabeth F
Timeline was just as expected. Process is quick and easy!
Bill and team were great!!
James was wonderful to work with--he kept me updated on the progress every day, and even handled the return of my rental car on a busy Friday afternoon. Excellent customer service!
Kenny G was very good. Loved that he followed through on what he said he would do.
Excellent job! I am impressed by the great customer service! Thank you very much.
Bill was my guy, he was so helpful, and friendly and worked with me to make sure I understood the process. He kept me updated during the 11 days he had my car. I couldn't ask for a better job well done. Thank you! Thank you! To Bill and everyone at ABRA.
Vehicle Make : Mini Cooper
When the bumper comes in 5 parts and 4 of them are replaced due to damage, and the 5th section - which is made of plastic and has been in the sun for 9 years, the repair looks like a piecemeal chop job. Please reach out to Esurance about this claim - the resulting repair is not acceptable.
James Womack provided excellent communication during our extensive car repair. Our baby looks like new. We hope to never need Abra again, but if we do, we'll return.
Hands down best customer service experience I've had! I really appreciate the open lines of communication and constant updates. Thank you for working with me, and taking into consideration my timeline, and exceeding my expectations!
Bill was extremely helpful and communicated with me all along the way. Great work and great service.
Wonderful experience. Everyone kept me well informed of the progress of the repairs and the work was done extremely fast. Very pleasant specialist as well. Thank you
I loved the frequent updates delivered in a delightful and uninvasive way.
My representative Bill was outstanding. He understands his business and made me feel very confident about my repairs. He also updated me on the progress and was extremely professional. I would recommend him to everyone that I know. He is an asset to the business.
Vehicle Make : Mitsubishi
Thank for an outstanding service. James did great communicating with me. As I told him as well, I'll make sure to refer whenever the chance.
The entire experience was awsome...Kenny was very professional throughout my experience and he deserves a raise
Complications when I came to pick up & the MANAGER was very unprofessional
Beyond expectations. Communications were frequent and informative.
They met deadline and did a wonderful job.
Everyone was very helpful
The quality of work and customer service was outstanding
Did an amazing job I will recommend them to anyone needed assistance
They did a great job in a timely matter.
Impeccable Service from start to finish .
Vehicle Make : Mitsubishi
I appreciate the fact I was updated every step of the way
James was extremely professional and informative. I appreciate his honesty and friendliness
Picked up my car yesterday and I was very
pleased. Thank you and I liked the daily updates
Nice job. My car is so clean! That is a nice bonus
The customer service was above and beyond. I can't thank you all enough. You all were promptand very considerate. On a scale of 1 to 10, I will give my technician an 11 !! I appreciate and am thankful USAA recommended me to ABRA.
Professionally managed the repair with customer satisfaction in mind.
James was Fantatsic! He followed up with me when he said he would and made sure that I was always up to date with what was going on with my car. And I got my car back a week before I was expecting! Hopefully I will never need to have my car fixed again, but if I do I will be coming back to Abra!!
Excellent work and great communication!
The repairs were done well before the estimated completion. Brian was fantastic. Thank you
Service was excellent. Bill, the service rep I worked with was extremely helpful and courteous. Well done.
Only critique would be left a large white smudge on door near handle. Excellent shop. Choose not to go anywhere else.
Everything was great. I will be using ABRA in the future.
Job was done on a timely basis and at a fair price.
Great results and great to work with through the process.
Yes, they were very fast. The work that they done is excellent. They kept me updated daily regarding my car progress! Bob is amazing!!!!! Everyone here has been nothing but great!
Excellent. Great communication and follow through.
The courtesy and professionalism I experienced was beyond incredible. I was extremely pleased with the outstanding job on repairs done to my car. Kenny was at the pinnacle of my great experience at ABRA. He consistently kept me updated with the progress of the repairs. Most importantly he wanted to do a quality job and it was truly perfect. I was blown away with how beautiful my car door looked and it was flawlessly clean. I couldn't be more pleased and will refer all of my friend to ABRA.
Very impressed with the quick turnaround and appreciated the progress updates that were texted throughout the process.
Fantastic service, beautiful flawless work! Thank you so much Bill for going the extra mile. My car is even more beautiful than before the accident! I am very grateful!
Best service and repair experience I have ever had. I'm a hard person to please and I know that! They got it right on the first try. I will never go anywhere else as long as I have a choice!!!
Everyone was very helpful and attentive. Brian kept me informed on the progress of the repairs on my vehicle. I will recommend Abbra to my friends and colleagues. Thank you on a job well done.
Thank you so much for taking such good care of my care. The repairs were great! Thank you also for the kindness your team/staff showed me from the moment I walked in the door.
James went out of his way to get repair done fast! Polite and professional and checked in every day! Excellent service!!
Great with communicating updates on my car in a pleasantvway
We'll need to talk. The door lock isn't functioning.
Very impressed with the service and quality. Will use you again and refer customers to you. Kenny was a real pro.
James is the best ! Kept me abreast of what was going on twice a day ! Will use ya'll again and refer business too u. Larry
Bryan and his entire staff were wonderful, professional and did an excellent job fixing my car. Thank you!
Brian Achimov, the Customer Service Manager, was very professional, courteous, and knowledgeable. He and the staff at Abra did a great job updating me on the progress of my vehicle. They were very proactive communicating with me rather than me needing to follow up with them. I really appreciated that. The technicians also did a great job repairing my vehicle.
Very high level service! And my car is perfect now! Very good job and top organization!
Kenny was exceptional to work with. He went the extra mile to help me.
My car baby looks back to herself.
Brian kept me updated as my car was being worked on. Customer service 110%. I am disabled and use a walker and office staff helpful and kind in assisting me. Car work excellent and it was returned to me in pristine condition. Would recommend ABRA to anyone wanting A1 service. Thank you Brian, office staff and ABRA.
Very professional service, good communication and high quality repair. My Mazda 3 looks like new.
I was always updated about the status of the job.
Waited almost 3 weeks to get in and when we showed up the location thought we were there for an estimate when we had already been to another ABRA for the estimate 3 weeks earlier. After realizing that mistake the location proceeded to ask for $600 for the repair because they said it wasn't below my deductable, which was not accurate. My deductable is $250. After finally clarifying that it was communicated that you needed 3 days minimum to do the repair because you had to order the part. After waiting 3 weeks to get in I was not expecting to wait for a part. Then the part showed up the next day and you told us that it was damaged so we would need to wait more. We had to scramble to get a rental car and then work through the insurance to extend because of the delay. As an operations person I would ordered the part to arrive a few days before the appointment, taken a sample of the paint color during the estimate and then painted the part the day before arrival so that when I showed up you could unscrew the one part and then put the new part on....
A great experience all around. Very professional and fast srevice. Usaa picked the right company!!!
The service was fast and quality, thank you so much!
Time to receive info to proceed was very long for Allstate to get back with ABBA. Also lil scratch on hood not addressed.
Bill treated us well, and the repairs are great!
Fantastic customer service!!!
Awesome experience with Abra Auto Body. Bill Wotocek was outstanding in keeping me up to date on the repairs of my vehicle.
It's hard to get in but when you do you get superior customer service which is rare these days. I was explained in detail what needed to be done. Eddie Womack even power washed my car because he saw ants on my car. I've used Abra in the past and even though it's not something I want to do, if I need repairs again, I will use Abra.
Vehicle Make : Volkswagen
Repair was done to my satisfaction and earlier than estmated
They did an excellent job. Thank you so much.
Bill was great to work with
Bill was very informative and helpful.
TJ was my customer liaison and he was great, give him a raise he went above and beyond, and as a result I promote Abra to my friends as best place to take your car!
Thank you! JT at Roswell ABRA (Holcomb Bridge Rd) was excellent.
It was great JT kept us updated on the progress of the work. Handled very professionally
When I got home I realized there was a dried paint drip on the mirror that they painted. Now I have to go back again and have it fixed.
Excellent quality work. Excellent customer service. No hassle all the way through. Thanks.
Very professional! James did an amazing job with explaining the entire process and keeping me updated on the status of my repairs from the beginning to the end. Great communication, great service, and an overall great experience. You have my recommendation.
James is the best. He called with updates and always took the time to answer my questions thoroughly. We are pleased with the job.
Excellent team work, AAA customer service, got my teuck back on time and looking grate.
Special thanks to James and the ABRA team.