Everyone from Joyce to Michael provided excellent customer service! I felt very informed and taken care of. Michael was attentive and always ready to provide me all the information I needed regarding the status of my car. I would rate my experience at Abra as a solid 10 and would highly recommend them to anyone I know.
It was a difficult start.
Joyce and the whole team made sure that I knew what was going on with my car everyday. I appreciate the great customer service!
**** did an amazing job keeping me updated on the status of my car. She made sure I was aware of where my car was in the repair process and an approximate time it would be completed.
Fast service and perfect results
Everything was great. Great work and customer service thanks so much.
I appreciate that ABRA kept me up to speed on my repairs. Also very happy for the timely manner on the repair.
I want to start off with saying that I had zero experience going through the process of getting my car repaired due to being rear-ended. Mrs. Joyce (apologies if wrongly spelled) and Michael of ABRA Smyrna are by far one of the best experiences I've had with customer interaction (especially Mrs. Joyce). She walked me through the entire process, answered any ridiculous questions I may have asked, etc. She just overall made my experience in choosing ABRA Auto Body & Glass - Smyrna much more satisfying. Keep her and Michael forever, they are the kind of employees that makes customers stay and make recommendations. They were kind and helpful every single time I contacted ABRA.
I also want to thank the repair/paint team. You guys did an outstanding job and thank you so much for not skimping out on the replacement parts and putting in new ones because I still considered my car in excellent condition even though it is a 2010 model. The paint job looks excellent.
There isn't really much to say for process improvement because the ABRA Symrna team did outstanding on my repairs. If I had to give one feedback for improvement (and this is very minor) is that the interior of my back seat and trunk where the repairs were done could of used some vacuuming. I found some white powder and some materials that I am assuming came from installation of the parts. Again, this doesn't change my review. I think you guys did great, keep up the excellent job.
Michael was great and went the extra mile to make sure I was satisfied. And the receptionist Joyce is very friendly and helpful. Very professional and caring people.
I was very satisfied with the service.
Great bunch of people to work with. Thanks for great service and really good bodywork.
Chris was phenomenal at communicating the time lines and process to me. I never had to wonder or call in myself, and I felt the repair was made very timely. Thank you Chris abs ABRA!!
It was a wonderful experience...things were smooth and my Murano looks awesome! Great crew...very friendly and make you feel like family!
The repair were awesome the customer satisfaction was perfect !I really appreciate it
Great customer service. Communication was awesome. Paint matched great! Thanks everybody!
Job was done real nice..really pkeased!
The repair looks great and the staff were very friendly!
A job very well done Thank You
Abra repaired my truck to beyond expectations. My Abra representative was Michael who provided me in great detail the status of my vehicle throughout the whole process. If I am ever again in need of an automobile repair I will be returning to Abra.
Michael and the team at Abra were very helpful and friendly and we are very satisfied with the service!
I had a great experience. Staff was very professional. My truck was repaired in a timely manner.
Damages were fixed and repaired well
Everyone was wonderful here. They did a fantastic job on my car and they kept me informed the whole time. Couldn't have asked for any better
Michael was awesome and the Challenger looks great.
Everyone was friendly and helpful and cat was fixed in a timely manner. Very nice job looked like new when I picked it up.
It took a little longer than expected for the repair but they did a great job.
He was so sweet and helped out with everything. He did a way better job than expected. He gave me the car on the day he said he would be done with it. Very great service overall.
Everybody that I interacted with were awesome! I am very greatful that Chris took the time to make sure my car was fixed right the first time.
The people that work there were great .My experience was fantastic.
Great experience for me. I was absolutely pleased. Chris was great
Everyone was very friendly and kept me informed on the progress
Prompt and thorough with repairs as always, thanks
Chris and Joyce were great to work with.
Always a pleasure doing business with Abra. Michael and Milton both went above and beyond to make the the process as seamless as possible. Customer service is everything and I really appreciate feeling like a valued customer and not just a number. Job well done.
I received a call and text updates dieting each phase of my repair. I was not 'left out of the loop' regarding anything from the repair to the follow up with the insurance company. It was truly a great experience and I appreciate my time being valued.
Great team; very customer friendly!
Vehicle Make : Volkswagen
The customer service team are the best.
You did a great job on my car.
Mike was great to deal with. Explained everything, kept me informed . Would definitely recommend ABRA to others
I appreciated the work by Kelli and the staff in keeping me informed and the quality of the work.
The service was second to none. Mike to took excellent care of me. Super nice guy!
Chris was great through the whole experience
Very professional, friendly service. Was a very good experience
All of the staff were extremely nice and helpful. I had a wonderful experience. I'll never take my car anywhere else!
Car came back like new washed and detailed
Michael did an excellent job!!!
I appreciate being kept informed in the progress of my truck.
Awesome work guys. Thanks!! ????????
Excellent service!! **** with Abra in Smyrna, TN was absolutely amazing!
They always kept me informed of the status of my car. Very happy with the service.
Joyce was super nice and fantastic so work with. Michael was super nice as well, very professional and thorough. Great experience!!
The team was very helpful to me. Michael very nicely kept me updated on the status of the repairs. When I dropped my car off, Ray brought me back to the house. Someone on the team came to pick me up to get my car when it was ready. Everyone was helpful and friendly. My car looks great!! Michael answered all of the questions I had. Customer service was exceptional!
Micheal & Joyce were wonderful to work with
Michael and Joyce are truly a pleasure and I very much enjoyed my experience with them.
Outstanding customer service. Great people. Repair flawless and accomplished sooner than projected. I would encourage anyone to trust Abra with their repair needs. Special thanks to Michael and Joyce for their professional and courteous attention to my needs. Thank you very much.
Repaired ahead of scheduled time. Excellent communication with customer. Complete satisfaction. This is my auto body repair home from now on.
Thank you so much for your fantastic work on my van. When one detail was a little off at pick up, they worked to make it 100% right. I am so pleased and will recommend Abra in the future.
Seriously, Michael was so helpful and sweet.
He treated me like his little sister and guided me thru the process of getting my car fixed and gave me the best recommendations based on my needs and not how much money they could make. I would go back anytime!
I receive excellent customer service by Michael who was my Rep. I was please with the work on my car
The entire staff was very courteous and offered great customer service. My vehicle looked great!
Everyone was friendly and helpful. My car looks great Chris kept me informed and emails kept me informed.
Great service from 1st day of drop off to pickup.
Customer service was awesome. Chris, Joyce, and Michael made sure I was completely taken care of and explained everything that needed to be done. Couldn't have asked for better people.
Michael was outstanding. I felt like my car was in good hands with him
This is our 2nd time to deal with Abra and Michael. Would not take my
Car anywhere else.
The customer service was excellent!
Price bit high but good experience
Awesome work. Fast and professional.
Great job. Very professional.
I was very satisfied with the work on my car and the updates from Michael and the friendliness of him & the other employees. Thanks
Joyce really sets the tone for a great experience. Very compassionate and thought to all details possible.
Customer relations were great! Like this continous texted update. Havent actually saw my car yet (out of town)
Great customer service as well as the work that was done to my vehicle. I left with a smile.
Everything was great! Abra rocks, this was by far the best repair experience I've had, you have a customer for life Abra. I will tell everyone about the great experience I had at Abra, thanks again Vincent!
I'm not satisfied with the amount of time it took to repair my vehicle. It was repaired in less time than promised, but it was nearly a week before work began on my vehicle and another two weeks for the work to be completed. I feel this was excessive for the amount of staff that I was made aware of your facility having.
I am very pleased with the ABBA Auto Body & Glass Team repair done to my vehicle. I will gladly recommend their service to everyone. I thank them for their quality workmanship.
Chris was so faithful in keeping us informed about progress, special issues, and a timely completion. Thanks to all for your interest in our needs. Jerry
Joyce and Micheal were both very friendly and helpful. Kept us well informed about the process.
I was texted every day concerning the progress of the repair to my car. I certainly never expected this much communication! I felt very comfortable speaking with Michael on the day I left my car for repair. He even phoned the rental car service which was ready and waiting for me. On the day my car was ready for pick-up, ABRA took care of phoning the car rental service for the return. The car looked great! I was so satisfied that the paint matched beautifully. My total experience with this company was great. They made me feel like family!
They were great very helpful and understanding of my many questions.
Michael was very friendly and very helpful
Good job on time service and good communication
Friendly and caring customer service. Thank you.
The team Was genuinely happy to service my car. Everyone was pleasant. Every step of the process was thoroughly explained leaving me with no questions
Good job and in a timely manner.
Thank you.The car looks and drives great.
They did an excellent job fixing my car. It looks great, and they were great about keeping me updated on the progress.
The car looks great. I really appreciated Mike and his drive to get my car repaired right.
Great job on the highlander. Always kept us up to date and delivered when promised.
Everyone was very nice and professional. I am very pleased with the repairs. They were very informative during the whole process.
Great service all around. Thanks for everything you did during my collision repair.
Completed work in a timely manner
The process was easy. Really appreciated the progress reports. Car was in and out in two days.
Most excellent! Thank you to the team for a great job! I understand you at least a 10 for a good report? I'll give you a ...20!
Best service! I will choose you if ever I need repairs in the future.
Mr.Chris was very promt in calling and letting me know about the updates and finished the work earlier than he had estimated . The car looks like a new one. I'm glad that I chose ABRA
Mike and Joyce make this place a go to
Love Joyce and Chris! I was always kept updated via text
On the status of my car, and the crew went the extra mile by cleaning the outside and inside of my car.
This is by far my favorite auto body shop!
Very professional and informative. Great experience start to finish!
The work was great. The representative kept me well informed throughout the process. I would use Abra again
Michael was fantastic and kept ne well informed of the repairs being done and kept a very timely update at each turn. Very great work done to the car and I would recommend Abra to anybody and to send them to Michael
The ABRA staff are a wonderful group of people. Michael Husk is an awesome technichian and person in general as well as the whole overall staff. Good people.
Great service, great repair.
Although my repairs may not have been major I was made to feel the quality of work done on my car was important. Michael is really great at working with people and conveying that.
Refreshingly positive and professional level of service! I will unhesitately use their service again, and will recommend this business to anyone who inquires. It is a first rate operation in a business sector not generally known for such performance.
Great job Michael Husk and your whole team. My truck looks great and I couldn't be happier.
I've never had to have body work done to any of my cars and I had no idea what to expect. The team at Abra-Smyrna made the process very easy and pleasant. If I ever need body work again, I will definitely choose Abra.
Micheal was my repairman and I absolutely loved working with him. He communicated everything about my car very well and if I ever have any other issues I will definitely go back to him. Another great thing about him is that he remembers his customers as individuals. It's wonderful to work with someone who remembers you personally rather than someone who's goal seems to be to just get you in and out so they can get paid. Once again, I'd definitely come back again if I have any issues and I'll be sure to reccommend not only Abra, but Micheal if I know anyone in need!
Prompt, courteous service. Easy to do business with. Body work looked terrific!
Very friendly helpful and efficient; kept us updated the whole time
They were ver professional and friendly.
Great and friendly service. Car was returned spotless, I really appreciate that. Staff was nice and professional. Job done quickly as well.
Michael at the LaVergne store was outstanding to work with. It was the best repair experience I have ever had. He kept me informed and treated me like he would want to be treated. A
Amazing customer service with great people keeping me informed once or twice per day. Car was done early than projections so everything was spectacular!
I felt very well taken care of throughout the process! Thanks again!
Great work, and time efficient
I'm completely satisfied!
Couldn't ask for a better job. My vehicle looks great, was completed ahead of schedule, and everyone was super courteous and professional. I dealt with Joyce, Josh, and Michael and they were all great! Thanks for the great work!
Great work! Everyone was friendly and got the job done quicker than expected!
Was very pleased. Thank you very much.
Excellent service. Walked me through the entire process of how the tailgate would be fixed.
Great work & very friendly staff!!!
I would definitely recommend to anyone that is in need of body work.
They did a great job keeping me informed and my truck looks brand new!
From the courtesy of the initial phone contact, to scheduling of the pickup of my car, and the droog of my 'loaner' from Enterprise, to Ray's handling of things face-to-face, to the quality of the work done, I have been pleased with the process. One never wants to get into a an accident, but since I was it was a good experience, from the repair side of things went.
Awesome job. Great customer service!
Friendliness and an absolute desire to make my car as good as new
Thanks to the entire team!!!! Mrs. Joyce for the appointment scheduling to Mr. Michael for keeping me up-to-date on everything that was going on!!!! Outstanding and always professional staff!!!!
The paint was flawless! Very fast service and friendly staff. Communication was 100%.
Abra continues to provide the best service. I wouldn't take my vehicle anywhere else
good people the best service and good yab
Great service! Job well done!
I was impressed by how easy everyone in the office made the repair. From the estimate, the rental car, and the updates on my repair . Mike Husk was friendly and took care of everything without a hitch. The wonderful lady at the desk( I am terrible with names so I don't remember hers) Took Care of all the little details in a friendly yet professional was. I would recommend Abra to everyone. My "baby" is good as new !!
I am please to say that Abra employees were very friendly and nice made me feel right at home. Mike sat down with me and explain all details to repairing my car. Abra kept me updated via text as they repaired my car and they were done in no time. Thanks Abra I give you guys two thumbs up im very pleased with the turn out of my car.
Very polite people. Great customer service. My car looks great and good as new!
Very nice staff and "and nice matters". Thanks for a good experience.
Mike, in customer service, was absolutely tremendous to work with. I was very pleased with the repairs to my vehicle. I will absolutely recommend Abra Auto Body to others!
The car drives very smoothly.
Your staff was really friendly and I felt like they were taking care of me like family.
Michael was awesome at the Lavergne location!!!
great customer service great timing really appreciated everything that happened great job
I am well please with my experience with Abra auto body repairs. I appreciated you all keeping me well inform on the status of my vehicle ! I am well please with the repairs done to my Lexus rx300 ! ????
Very professional and friendly staff. Everyone was extremely helpful and a pleaser to do business with. Great group!!
This is our second time to visit Abra, and both times they have exceeded our expectations in friendly, customer service, timeliness and performance. Thank you!
Staff was professional was friendly. They were prompt with the repair and kept me informed.
Great job recommend to anyone
Thank you to Joyce, Michael and Mr. W (WILDER?!) I appreciate the excellent service from my initial call to picking my vehicle up. I was/am happy with my decision to choose ABRA
The customer service that I received went beyond my expectations. I would like to thank your team for that. I plan on returning in the future and recommend others to have you guys fix their vehicle. Thanks again!
Job well done. Exceptional customer service.
Mike was very thorough and very helpful. This is why I chose to come back. The same car had been their earlier. Any future body work I will not hesitate to use Abra and will also recommend this auto body shop. Thanks
Mike did a great job keeping me informed. My car looks great.
Good communication. High quality.
The time it took to repair the car was less than I thought. And even though there was 1 issue afterwards the guys at Abra were able to find the problem and get it fixed... plus my car was CLEAN when I got it back!!! Thanks for the hard work
Vehicle Make : Volkswagen
I was extremely satisfied with how my car turned out. Everyone was very nice and polite making the experience less stressful. Thank you very much for doing such a great job!
Very friendly and did a great job on my car
My car looks so good! Michael Husk was great, informative & funny! Thank you!
Unfortunately I can't remember all the names but I would like to say that your receptionist was a hoot and definitely a lot of fun to deal with in a stressful situation Michael wad very very cordial, professional but very down there on earth and this is definitely a location and business that I would recommend to everyone thanks again but I really hope I don't have to see you guys again????
The Staff at Abra Smyrna TN is great! Mike and Joyce are excellent. I will refer people to them who need cosmetic auto work done.
The service from Abra in gallatin and Smyrna where the work was actually done was incredible. They were extremely fast and professional. Definite 10 out of 10.
Mike was very thorough and made sure that he checked in with us about the progress of the repairs on our van. He found a problem with a tire that needed attention, a battery was replaced due to the door being open, and the headlights were polished beautifully to a clear sheen. The van looks practically brand new and it is 12 years old! We were very satisfied and felt very well taken care of in a very emotional suto accident experience. It is good to know great customer service is alive and well!
Jonathan and Joyce provided the absolute best customer service to me every time I contacted ABRA.
Jonathan advised me daily on the progress of my vehicle which I call (Maxine), and the overall experience was absolutely 10 star customer service rating!!!
Yes everyone from the front desk to the back was professional. And very helpful, my experience was nice.
I give you a 10 thank you so much! Give Joyce my thanks too. I highly recommend your company Deborah Dye
Abra did an amazing job! My SUV looks practical new. Customer service was a 10 out of 10.
They went above and beyond with customer care .
Good quality work done in a timely fashion by friendly professional and knowledgable people
Can't ask for more than that
Your team at ABRA was very friendly and helpful. The repair was completed ahead of schedule and I am pleased with the results. Thanks ABRA. I would recommend your services to anyone.
I would recommend this company to anybody who wants complete satisfaction the employees are very pleasant and enjoyable to deal with and keep you updated all the way thru the operation
Great work and communication
We are very happy with our choice to use Abra and the quality of the work that was done for us. Everyone at Abra was always willing to assist and kept us well informed. Thanks Abra for getting us back in the road.
Customer service and car service was awesome. I was very well informed throughout the whole process and have already recommended to friends.
The staff was great and very helpful. The work completed on my vehicle was excellent.
Love Abra but hope i don't have to go back anytime soon. Everyone is friendly and knowledgeable
This is the 3rd time i have brought a car to Abra. Once for minor cosmetic upgrades and two for major repairs. All three times I've been treated like royalty and my cars and get the royal treatment. I'm am amazed at how well my car runs after all the damage from the wreck. Great job guys.
Fast service. Friendly people. Great experience and will def come back if service is needed again and will definitely refer others!
You all did an awesome job will be back for window tinting
Vehicle Make : Volkswagen
Very professional staff. Completed on time
Great job. On time and as described.
The drivers door was replaced and does not fit properly. We have not had a chance to take it back because we are out of town. The service was excellent and I have no doubt that the door problem will be fixed.
Michael was very knowledgable and helpful. Very fast service and quality was spot on.
Mike and his team was very professional. I received my emails and explanations of the status of my cars repairs. I trust Abra to repair all of my vehicles.
Very professional. Michael was easy to talk to and communicate with