I felt it took a little long to fix the car apparently it was 10 days that is the only issue. Otherwise the service is good
Great experience with a friendly staff.
I was extremely satisfied with my repairs, along with the outstanding customer service.
Vehicle Make : Mini Cooper
I would like to say Thank You for the promot,courteous,and excellent service I received. I was kept up to date with every detail that took place with my vehicle. I would not hesitate to refer ABRA to any and everyone I know.
Thanks for a Job well done
ABRA's service was truly amazing. Thank you for doing an awesome job on my vehicle!
David kept us informed and he is the nicest man we've ever encountered with a body shop Your shop did a fabulous job on our truck and will definitely give praises to you and David !!!
Great job and very friendly and knowledgeable service . Eddie was very professional.
Great job, very professional.
Excellent service. Very accomadating and goes the extra mile in customer service. Thank you!
I appreciate the great work and the attention to detail.
Eddie was my service coordinator and not only was he thorough and informative, but he was thoughtful, regularly communicative, and very honest. My car drives and looks great! I plan on using ABRA again because this experience was so positive.
Thank you so much! Everyone was so nice and helpful!
I like the fact that ABRA kept in contact to let me know every step that my car went through. The results are amazing. We have been members of ABRA for years now
I think David was extremely nice and very prompt they kept me updated on where my car was at all time and what they were doing
David was excellent in picking up and delivering our car on time. He was very friendly and explained the process thoroughly. Melanie was outstanding and always kept us in the loop. She was very cordial and assisted us on making our experience with Abra very smooth. Was very helpful in answering any questions we posed to her. Thanks for a job well done. Abra even cleaned our head lamps and polished our rims which we were not expecting!! We are very pleased and will share Abra to our friends.
My bumper looks completyly brand new thank u Abra
Abra delivers do great work and service
Job well done, extremely satisfied with the repairs.
Great work and very helpful. Will recommend to everyone of the great service.
I appreciated the fact that I was kept apprised of every step in the repair.
My car looks great and it took no time at all.
A great job and great customer service
Job Well Done.(note,new headlamp is off a tad) will bring by to adjust Wednesday.
Very professional, informative,and caring staff. I'll will refer my friends and family to you all. Thank you for your warmth and my car looks beautiful !!!!!
Vehicle Make : Volkswagen
The repair looks like new but it was a pea size nick that I would not have bothered to repair had it not been for the fact that my car is only a couple of weeks old. My issue with the situation is that I feel that I was extremely over charged for such a minor repair. It can't be a coincidence that it cost just slightly more than our deductible. I feel that Liberty Mutual and Abra have a mutually beneficial arrangement that benefits both companies at the expense of the customer. I would not recommend or return to Abra for future work nor see myself being a long lasting customer of Liberty Mutual.
Team was very knowledgeable. Customer service was excellent. They completed my car within a few days and I was completely satisfied.
Vehicle Make : Volkswagen
I am was happy with the way you all kept me informed with what was going on with the car. Also the time you put in communicating with the insurance company. The car looks new. Thank you.
David delivered outstanding valet service! My car looks amazing and I can tell that even though it is an older model, good care was taken of it. Very clean......a good start to the new year. Thanks!
They were very professional I'm very satisfied
The staff are very kind and informative.
They treat you like you really matter. If you
You have a question and they cannot answer it at that time they will get you an answer . Kudos to the front desk clerk very lovely lady and kudos to Mr. Eddie
Very satisfied with my car.
Melanie and David provided top notch service. I was informed every step of the way and called regularly for clarity. I was thoroughly impressed and pleased. Thank you Abra for making certain that the front line personnel was resourceful and knowledgeable.
Melainie House provided excellent customer service. Well done.
I just picked my vehicle up from ABRA a few hours ago...so far,so good. B.Ridgeway was awesome, I appreciate his assistance throughout this process.
The representative that did the estimate on my car was very thorough, helpful and patient.
Vehicle Make : Mitsubishi
Very friendly...committed, dependable and reliable. Awesome work!
I would like to personally thank Eddie and His Manager and The Wonderful work they did on our behalf in regards to our Auto insurance repair they are an amazing group of individuals and A Special Thanks to Eddie who worked so hard and so Diligently on our behalf and we will definitely be back to that location for any and all future Repairs as well
The best staff this is the second time I have has repairs done at AbAbra. Hit in front then this time back. Asked by insurance who do you want to do repairs. ABRA. Thank you for the fast work. The excellent work the eceelent customer service
The ABRA staff was very
Courtesy and professional. The repairs was done correctly.
I am very pleased with the quality of the workmanship.
I notices on my right rear door there was some buffing that must have been done but wasn't done correctly because it left a hazed look that is very apparent wasn't originally there pryor to the work being done. I hope to get it resolved. I did call the young man that delivered my car back but he had gone for the day when I was cleaning my car the evening he brought it back . So I'm sure he will be back in contact with me on tomorrow. Also there where place that had glue residue on several place on my car.
I am overly joyed about the experience and the exceptional customer service experience that I received from ABRA. They have earned my trust and respect. I have already began telling my friends and family about the service I received. Not once did I have to wonder what was going on with my vehicle as they made sure they stayed in contact with me daily keeping me informed whether it was a call or a text message. Always making me feel important and making me feel that my business mattered to them. I will never use another service. If I ever need repairs, ABRA will always be my first choice. I also want to thank them for the condition tbey brought my car back in. It was not the cleanest when it left and they cleaned my car thoroughly inside and out. They went above and beyond to make sure I was happy, now that's service that cannot be compared. I am extremely ecstatic. Thank you ABRA you are #1 in my book.
All is well... Eddie was exceptional.
Melanie House was very pleasant, professional and helpful. The collosion team did an excellent job repairing my vehicle. It was completed much sooner than I expected!
David was very polite and courteous in arranging and bringing me my rental car.
Melainie was great in providing proactive and timely updates on my car, and I appreciated that she called with updates rather than me having to chase down information.
Overall a surprisingly positive experience! Thanks!
Thank you so much for providing great customer service with a beautiful, yet friendly smile????Thank you Ms Melania " You Rock" Season's Greetings
Thank you to Eddie who did a great job of keeping me informed and updated on the progress of my car repair every step of the way. Really appreciated that I didn't have to wonder what was going on with my car and how long it was going to take. All of my questions were answered and the car looked fabulous when the work was completed. You guys have a seamless process that works well and provides the best customer service! Thanks again.
My car was very dirty in the inside. It seemed to look like there wasn't a cleanup done after repair. There was a lot of powdery ash everywhere especially in between cracks and seams. It took me 4 hours to clean my car and get it back to the way it suppose to be which is clean.
I appreciated having my car repaired so quickly. I expected to get it back in a week! The texts and phone updates were also appreciated! Thank you for your professionalism.
Excellent service. Really liked the step by step communication.
Fast and reliable. Very professional and top quality service. Thankle you!
Excellent work. Highly recommend.
Great work.Would recommend to friends
The staff was very professional and attentive.
The general manager and service manager went above and beyond the call of duty
Outstanding customer service!!! Car looks amazing! Eddie was awesome!
My car looks like a new car. I love it
I told them about my front tires leaking air from the accident, and I was told that they had to have proof that my tires are leaking. When bill looked at them, my tiers were half way filled. When I picked up my car today. I still had the same leaky tires. They were not professional and were a little rude. I will not be taking my car back to them.
I had the best costumer service. Thanks
The service was top class
The assigned to my car were very professional and they kept me inform about status of my car. I never had to call.
Very timely and did a good job they kept us informed about our car throughout the time they had it.
Thanks for keeping me informed throughout the whole process and for the excellent customer service at the time of pickup. Awesome job!!!
The time it took to repair my vehicle was very reasonable. I am completely satisfied with the work done.
Eddie and John (I think that's his name, Caucasian bald male) went above and beyond my expectations. Their customer service was impeccable and one that should be mimiced by all body shops. Thank you
Great work! Car looks as good as new.
Abra provided excellent service. I am very happy with the results of the repairs on my car. Thanks Abra.
Words cannot describe my experience from beginning to end. I commend each and everyone of you from my estimator Bill to Daniel!! So friendly and professional. I am so pleased with the service and how my car looks. It looks as if nothing ever happened to it. I never expected to get it back so fast. I will recommend all my friends and co worker to come to you guys. Keep up the great work. You most definitely made me happy!! Oh yeah and my car was washed when I got it back.. I will never go go anywhere else if anything should ever occur again!! Cudos!! and 5***** !!
Thank you Abra auto and team for doing a great job on my car. It was easy to make appointments for estimates and car drop off. The receptionist was awesome. I got daily updates via text or call which kept me from wondering. Love the text msg! This was my second time coming to this location and you did awesome job on both my cars. I will always recommend you guys! Thank you!
Repairs were done quickly and accurate
whole experience from beginning to end was good.I especially like the text communication.
There are no words to express my gratitude
Very helpful! They buff off some scuffs and the cars looks like new. I looked at it today and just smiled.
Vehicle Make : Mitsubishi
I appreciated the friendly staff and being kept up with the progress of repairs. I would rate as excellent and recommend your shop to my friends. Thx for a great experience. Garry m Basto
Ryan Wildes is an asset to your company and the Morrow location. The customer service given by him and the entire staff at that location was outstanding. Everyone was courteous and pleasant. I was kept updated on the progress of the repairs and my car was delivered as promised. The car looked better than before the accident. I would highly recommend your company"a Morrow location.
Vehicle Make : Volkswagen
Great job guys
Only thing that concerned me was the snell od paint inside my car after I picked it up. It was really giving me a headache. I guess it goes away after a couple of days. I just wish someone would've told me about it
Excellent service .. very professional
Other than text messages, communication was lethargic at best. Did not have an assigned Service Advisor or CSR. Left multiple message. With Linda to have someone call me for an update. Never recieved a copy of estimate or quote at any point throughout process however, I did receive final billing statement being sent to AAA insurance.
We were treated very nice,,,and they did just what we wanted,,thx
The entire team there was great! Front desk was outstanding!!
Great work very professional staff. And they take car of the customers car. By far the best body shop I have ever used and will recommend to others very satisfied with the quality of work they have done for me
Be sure to keep customer updated daily as promised and be knowledgeable of finished date. Not that I want to rush perfection but I was anxious to get my car back. Also, once I received my car around noon, I get a call around 5pm saying it was ready for pick up.
We are very pleased with the results and appreciated the status updates.
Your staff was very pleasant and helpful and made having my car repaired a good experience.
Fast, Friendly, and the repair was flawless
Bill was up front and kept me informed
On the progress of the work being done he is to be commended for his professional attitude shown
Karyn was exceedingly courteous! Customer service is KEY.
Repairs look great! Thanks.
I was satisfied with the work completed, however the work completed took longer than expected. I had to pay for one extra day on my rental car.
Very courteous staff. Was kept informed on status of my vehicle. Outstanding service from a group of young technicians who seemed well versed, and committed to providing high caliber service.
I asked for some touch up paint and did not get it and over a week for a small job.
All staff members were courteous,professional and a job well done
Linda is the best!! She took care of everything for me. She made my experience so easy!! Thanks so much!!
The repair work was great. Thanks to the repair team. The time to perform the repair work was lengthy. Randall and Linda provided excellent customer service at each time I called on my repair status. Randall was very thorough in explaining the details of the repairs. The quality customer service provided by Randall and Linda offset my frustrations re: the length of time taken for repair completion. Kudos to the team at the Morrow, GA location.
Excellent Customer Service
Customer service was very good
I appreciated the regular updates. The team was very curtious and friendly. The repair was done well.
Great customer care and they met my timeframe for completion.
I appreciate my car being clean on the outside when I picked it up. Also the repairs looked very new on my car and I liked that as well. I hope it last a long time. Only thing I didn't like was the mildew rag left in my car in the hot sun when I picked my car up. It had my car smelling bad. Other than that I was pleased with my pick up.
You all were so helpful. You fixed my car door thoroughly.
I appreciate the quick turnaround and thorough detail and care in the repairs.
I was completely happy with the service. My car was repaired and it looked just like new which it was new. I have had no trouble with with it at all. The staff is so kind they kept me up-to-date as to what was going on with the car and what had to be done they also did a follow up after I got the car back I would recommend them quickly the service was just superb
Excellent service, they consistently updated me on the progress of my repair.
very good job thanks to all!. Thanks Randal for the very good attitude with customers
Yes i was satisfied with the service I give them tens all around
Great professional services
Thank you for a job well done
Randle is the best. Had a slight problem and he handled it no problem. I appreciate that!
I enjoyed receiving daily texts to keep me updated on the progress of the work being done on my vehicle. Abra did a wonderful job. I can't even tell it was in a wreck. Thank you all for a job well done! Kudos to all that worked on my happy Nissan :)
I'm a repeat customer. Excellent work.
Thanks for the prompt and professional service. I liked getting the daily updates and texts about my vehicle.
Mdid ba greatbjob on repsiring my car and very professional staff.
Very informative with update statuses on my vehicle. Friendly staff.Explained in detail the work that was done on my vehicle.
Great job short repair time. thanks
All the elements that needed to be repaired were not, and, as a result, my wife is enduring expenses for motel, food and car rental. Library Mutual suggested that Abra is a GUARANTEED repair facility. Well, we have been greatly disappointed. The KIA was taken to a KIA dealership and someone from Abra told my wife that they would in touch with dealership and keep my wife informed of what was happening. She waited all day long and never heard a word. She then contacted Abra in Macon who, apparently called over to the dealership only to find that they had been busy and the car had not even been looked at. My wife was hoping to be home tomorrow (Friday, June 10) and now is not sure when she will be home. Someone, or perhaps more than one, has dropped the **** on this repair. My wife and I do not feel that we should be responsible for the additional expenses incurred, i.e., hotel, food and car rental since we had nothing to do with the inability to repair her car totally as it was GUARANTEED that it would be done. And then tonight my informed me that I would be given a call from someone at Abra. I heard from no one. So, no, we are not happy at all at this point.
Vehicle Make : Volkswagen
Very nice and professional people, especially Bill. I was just very pleased with everything.
Great staff. Automated service needs upgrading.
Bumper looks terrific! Very pleased with outcome.
It was great service and great attitude
Everyone was professional and courteous. My car was returned in excellent condition!
Fantastic Job! Job well done
I was updated throughout the repair.
The experience was awesome!!!! What great employees.
Professional, friendly, timely, nice work.
Bill, my representative was very informative and kept me up-to-date on my car repairs.
Just thank you for the updates.
No communication to what wasn't going to be repaired prior to painting
No communication that the car will not be ready on time
Judgment on full repair of trunk lift
Car Rep did not attempt to make himself (Kevin) available during the 1.5 hours we were there to pick up the vehicle. He conveniently went to lunch as we needed the car to be inspected. (Avoidance)
keeping intouch through communication is the key!!
Thanks for the professionalism and fast turnaround of my repair. I will recommend other to you.
Very professional team from the moment you enter the establishment. They explained everything, i.e., the warranty and walk me through what was done outlined on the paper. I want to thank Abra Team for going above and beyond their duties by washing and vacuuming my SUV. It is much appreciated.
Friendly, helpful and made this nightmare easy as they could!!!!
Awesome and friendly service
They kept me abreast of the timeline of when my car would be completed.
Everyone were just fantastic and my car looks great. Thank you for finishing ahead of schedule, we all thank you. Blessings????
You couldn't do business with nicer people from top to bottom including sub contractors.
Job well done! I'm very hard to please. You got it all right.
Very pleased with my vehicle repairs
I enjoyed the text updates
Awesome service .... Kept me updated through the entire process ... Also Dan was extremely wonderful
Very good service. My truck looked brand new. Thanks so much. Great detail job . employees really did a marvelous job
Your service was great. We were kept informed and employees couldn't have been nicer. I will definitely recommend them to others.
The auto matic door key /remote is not working since breakin...the alarm system is not coming on...the window repaired is not the original gm tint shade at 80%...its browm not smoke grey tinted...im not content with these tesult especially after tbe tbeiff breakin
Loved the "text" updates along the way!
Job well done and very friendly people. Thank you anra
I really appreciate the work on my Chev
Malibu Maxx Lt,I would definitely recommend anyone to have their car repaired at Abra GA Morrow, because they do a very satisfied with the work they did to my car.
I was very pleased with the customer service and the awesome job they did on my van. They kept me updated with the progress and made the situation easy. I would highly recommend to anyone to go to the Morrow location. I want to thank Jacob Ninan and Dan for a great job. It is very hard to find great customer service and awesome work.
Prompt and courteous scheduling, service, and delivery.
I was completely satisfied with the work on my vehicle. The was very friendly and explains all information that was provided to me.
I appreciate the professional manner of everyone I've come to know at your Morrow, Ga. Location.
Personal was very professional and courteous and they exceeded my expectations. I would recommend your to anyone that ask me. Thanks and please commend your personal at this facility.
ABRA has always done excellent work for me and I have referred them to all my friends.
Very professional and helpful. Explained everything to me completely. Explained everything to me completely. Got it back quickly and it looks great
It really took longer than we expected, but so far the workmanship look good. Will be more confident after a month. Thank you.
Great customer service. Fantastic updates on time. Work was completed in a timely manner.
Fixed it. Looks good. They went above and beyond by getting it done quickly and cleaning the car. That's the kind of thing that keeps me coming back.
Good morning. Firstly I'd like to commend the excellent work performed by the shop personnel at the Morrow, Ga shop. I am really impressed with the work that was done. However, I had two incidents that really soured the whole experience for me. The first incident happened on 3/5/2016 at about 1:00pm
pm. I hadn't recieved a call that Friday about the repairs after being informed Wednesday that my vehicle would possibly be ready that Friday. I went by the shop to check to see if it was ready and I found the shop and office closed. However, my car was parked outside unsecured and unlocked in the customer service parking space. I couldnt believe that my vehicle was being handled so carelessly! So I took a couple of pictures of the car and when leaving to go get the spare key from my wife, I noticed a shop employee on the side of the building with a woman and child, looking at a van with the hood raised.I drove over to him and informed him that my car was unsecured and unlocked on the side of the building. He said he'd take care of it for me. As I left I thought it was strange that my car was the only car left out and absent a sensable explaination from the customer service manager I now suspect that the person I encountered on the side of the building was driving my car after shop hours. The second incident happened when I came to pick my car up after the repairs were done. Dan Civil informed me that my deductible was 1000, and I told him I was aware of that as I was writing the check and handed him my drivers license. For some strange reason he said he's not familiar with the check system, as he was typing in my information. After two failed (?) attempts he asked me if I had ever bounced any checks because the system wouldnt accept my check? I told him I've never bounced a check in my life, however I can pay with my debit card if necessary. He agreed that would be better and processed my payment via debit. To be fair he did state that maybe my bank (PNC) wasn't in the system, but that statement came after he insulted my integrity. I was absolutely taken aback that he would ask me such a question, but I was happy to vet my car back, so I didnt make a fuss about it, I just transferred my property from the rental and went my way. The next day, I had some questions anout my backup camera and came to the shop to inquire about it, and decided to talk to the General Manager Jacob Ninan about the two incidents. Mr. Ninan apologized for the behavior of Mr. Civils and offered me a free auto detail to sort of make things right. However, he didnt address the incident about my car being left unlocked and unsecured in the parking lot. I wish that I could have given all 10's to my overall experience, but I must say it was a bitter sweet experience.
Called and spoke with Dan and got a knowledgeable person who helped me with our needs. I have already told other friends of my experience with Abra, will be back h
Good service and kept me updated well
I liked the efficiency and courteousy
Of the staff.
I liked the updates by text which kept me abreast of what was happening during the work on my vehicle.
They performed the work quickly to my surprise and each day they kept me updated on the status of my repairs. I was absolutely pleased and surprised. I would recommend them to anyone!
Team was very helpful and professional. Kudos to the ladies that work in the front as they were my initial point of contact.
1. Fenders are not Aligned properly.
2. Did not fill up antifreeze.
3. Windshield washers not working.
4. Original fenders were not replaced.
There is a standard repair process posted and in my case it obviously was not followed. My car has not been the same since my accident. I opened the trunk and could not close it. My vehicle was returned to without a full cleaning. There's a vibrating noise on the left rear passenger side that is annoying. There is scratch marks in the trunk and the right passenger door has a ding that was not there prior to me turning my vehicle over to ABRA for repairs. The wind flowing over the vehicle while driving is noisy.
Did an excellent job u can't even tell it was in a accident!!
The work on my car was fast and on time. Thanks you for a job well done.
Automated texts indicated two false statements. The first said my cat was almost ready, but when I called I learned that the parts had not even arrived yet. The second one said my car was ready for pick up and it was not. Please do not use automated texts if the information is incorrect. I was without a car for almost one month and such texts got my hopes up in a big way.
Great service and friendly staff