Great work as always. Thanks
Everyone was very nice and attentive!!
Y'all did a great job and I loved having the daily updates! It set my mind at ease. Every single person I came in contact with was extremely personable and enjoyable. When I picked my car up it was even clean! Thanks so much for turning a wreck into a pleasurable experience!
I loved the updates on my vehicle. Everyone was helpful and professional! My car looks awesome!
Miriam and Jessica and the whIle team were very professional and a delight. Thank you!
I love the customer service shown n given the prompt response
Everyone was very helpful and the timely communication was excellent.
My car was completed in a timely manner, I was given a status update throughout the process & they even helped with the car rental. This isn't my first time with Abra and I've always been satisfied with their service.
We are very pleased with body work completed on car and the staff was wonderful.
Quick, convenient, polite, and love the warranty
Great communication and repairs completed quickly
Such amazing service! I believe you guys went above and beyond!
Thank for great communication in addition to great work on our car. Ken and Sandi Wilmesherr
So far everything is good. Thanks for the good service!
Everyone hustled to get my car processed. I appreciate that! But, The car has an awful smell in it, like someone smoked in it then masked the odor. It could also be the smell of a strong glue. and the leather seats are filthy.
Great communication and service. Awesome experience....
The ABRA team did a great job on the car, keeping me informed during the process. Definitely a 10!
Thank you ! Good job as always
Thanks for taking time to address my concerns.
Jennifer was awesome! She took great care of us and made sure we were always abreast of what was going on.
Excellent service and attention to detail. Thank you for repairing our car promptly and efficiently.
Appreciate all the updates. Excellent work. Thank you!!
Swift, very efficient quality service-/seamless!
I had a great experience everyone was extremely nice
The truck look great. Thanks for doing such a fantastic job!
Miriam & Christian's customer service was excellent.
Thank you for your quick & detailed service on my car!
ABRA did an excellent job. Everything was perfect from customer service to the actual repair.
My experience with Abra was amazing from checking to check out. I brought my BMW for a bumper repair. When I returned for pick up, not only was my car bumper repaired beautifully, my car was washed and shining just like it was off the show room floor. Your Peachtree staff were very friendly and professional. I rate the experience a perfect 10! Before I pulled out of the parking lot, I called my local BMW representative suggesting they send their customers to Abra. Many thanks and praises for the wonderful experience! Regina B
You made an unpleasant event resolved quickly! Thanks
Very professional and courteous
Vehicle Make : Volkswagen
Noticed a small bubble & a small piece of rubber left out of the door handle after leaving the repair shop.
Everything was great! My only complaint was I didn't receive any update until I called a day and a half later to check the status and was told my car was finished. Just would ha e liked a little more communication but was extremely happy with the work.
Customer service is excellent. Service updates (texts) are informative and non-disruptive. Great Quality of work.
Staff was very professional. Kept me informed on the status of the repair. Repair my car in a timely manner
The entire staff was friendly and very responsive to any questions I asked them. I would definitely recommend Abra to all of my friends and family.
Jessica @ABRA Auto in Peachtree city ,Ga was Awesome with everything with my truck . I give her 2 ???????????????? on the work they did . Very satisfied customer
The team did a GREAT job and the car looks better than new.
What a class act! You guys have thought of everything from the customers viewpoint....exceptional customer service and the car looks great! I should have had u fix all the dents and repaint the whole car!!
Jessica was awesome, she helped determine the best course of action which actually save me money, the workman ship seems 1st class.
Everyone was very friendly and helpful. I was kept informed about the progress of the repair every day. I got the vehicle back sooner than I expected.
Jessica and Miriam were exceptional.
From the moment of fist contact it was an amazing experience. You have outstanding customer service and instill customer confidence from the very beginning. I was kept intouch with throughout the entire process and was never left wondering or with questions! Everyone at ABRA was fantastic I was even provided a ride to the establishment to fill out initial paperwork. I can't say enough good things about everyone! Thank you Jessica for everything.
Very courteous & professional staff. Jessika always on top of my repair. Would definitely use ABRA again.
Excellent customer service and shop work. Thanks a million. Copeland
Finally, a company that realizes that they are in the customer service business first! Treated like a VIP. My car looks like nw. Thanks to everyone that went out of their way to get things done!
I was aided by Kristian at ABRA of Peachtree City through the entire process of the repairs and he did a fabulous job every step of the way. Thanks Kristian.
It was good. Love the work
Overall very satisfied with the quality of repair and paint job. My only negative comment is that I was told it was going into the paint shop on Tuesday the 16th. I came out to pick it up the following Friday the 19th and was told it still needed to be cleaned and would be ready in one hour. I returned in one hour to be told the paint job needed to be redone and would be ready in 1 1/2 hours. I felt like other jobs had gone ahead of mine during the week and now they were desperately trying to get mine done. Not the best way to treat a loyal customer.
ABRA informed me the status of the vehicle on daily basis. Staff are friendly and helpful. Dealing with an accident and insurance is stressful. Thanks ABRA so I don't have to worry the repairing part. I will recommend ABRA to my friends.
Thanks for the great work. Our vehicle looks brand new!
I was absolutely satisfied with the whole team from start to finish my truck looks great now.
All the people I dealt with were extremely pleasant and very helpful. Definitely a first class experience/service.
We are very satisfied with job that ABRA did on our vehicle, and will refer our family and friends. The service from everyone involved was excellent.
Jessica was amazing and would trust her with any/all of my family's vehicle needs! You have a great asset in Jessica! She puts the customer first.
Your team was fast and very helpful!! Thank you for making this stress free!
The staff was very friendly and nice about repairs. I will recommend to everyone due to my outstanding experience.
Quality more than exceeded my expectations and completed quicker than I had anticipated.
Just did a very good repair
Vehicle Make : Volkswagen
Very professional and customer focused. Answered all my questions and concerns in a precise and courteous manner.
Nice work in a reasonable amount of time
Jessica was great following up and very informative
Very professional and gave amazing service.
I am so thankful for the excellent service I received at ABRA in Peachtree City! Christian was very thorough and exact in his estimate at drop off. I knew exactly what to expect to pay at pick up. The techs did an amazing job on my van. It looks brand new! I also loved that they detailed it for me. They even fixed a headlight that needed a new bulb! All because they ended me to be completely satisfied with my service. Finally, Miriam at the front desk was so kind and professional. She got me on and out quickly with a smile. She helped me to arrange pick up with the rental car company, and even arranged for me to drop my rental car off at ABRA instead of the rental agency, saving me tons of time. I will ALWAYS recommend ABRA!
The service was great more than expected,very satisfied.Thanks
Car now looks brand new. No trace of previous damage.
I submitted you ja detailed ahttps://www.facebook.com/pages/Senoia-Georgia/10xxx-****-xxxx370 lumps all customers into the same categories, just with different timings. But all cases are not the same and all timing is different. Unfortunately you struck out in both instances in my case. Again, your quality of work is excellent but your communication system leaves a lot to be desired.
Excellent customer service from start to finish!!! And that goes for everyone involved!!!
I appreciated the frequent updates and timely completion of this repair. We'll done to Jessica who coordinated the repair and to Mark who handled the estimate and scheduling.
Whereby your repair work was excellent as usual, the level of communications was less than desirable. Your centralized office scheduled the service; told me to take my car to the Newnan office which I usually deal with, had it transferred to the Pleachtree City office for actual repairs and I continued receiving communications (text messages) from the central office (I think, do not really know) while I continued to call the Newnan office where I took my car and continued to receive calls from the Peachtree City office. Communications & information was to say the least disjointed and often contradictory. Despite all this, the car repair was excellent as usual.
the job was quick fast and very professional and they kept me informed.
Everyone there was on top of things. The knowledge and constant communication was more than what I expected. I appreciate everything and will be back (if needed)!
Best customer service I've ever experienced.
Very sufficient and took exactly as long as I was told! My car looks brand new and I'm so happy with the results.
Christian was a very helpful and did a great job at handling our business.
Thanks to Christian, & Miriam for being so cordial to us !!
Christian is very nice & explain things to us ????
Christian and the rest of the workers were friendly, efficient, and completely proficient in fixing our car. I am completely satisfied with their outstanding work.
Great work and customer service cannot be beaten.
Very appreciative of the work you're done...
We have used ABRA many times and have always been very pleased. Mark and all the personnel were excellent ..
Great communication through text and phone calls. Worked well with me to save $
Awseome!! Felt like they went above and beyond!!! No question I will be back if I need somthing! Great people..
Staff was really nice and accomaditing.
Great job and great friendly customer service! Thanks
The staff was very friendly and professional especially David.
Vehicle Make : Mitsubishi
Everything worked out. Wish mitshubishi didn't **** on getting the part there. But in the end it worked out. The part ended up being way cheaper so I am satisfied.
Very professional service. Thanks
Fantastic service and staff!
They did a really nice job. The truck was ready a day early.
Everything was great and very
Well done. I am very happy with
I am super happy not only with the quality of the repairs, but also with the quality of customer service provided by all employees at Abra.
A++++ experience in all regards. Will recommend PTC and tge ABRA brand to all
I was so happy to see my car looking great again. They also buffed out a dent they didn't have to, and my car was cleaned inside and out which made me feel so well taken care of.
We have not seen the work. Still waiting for completion Please contact us when the car is ready to be picked up. Teresa Bertke
They did a good job we certainly appreciate the job
Friendly service. Quick and good quality.
I was very pleased with your service. Mark was very helpful and I appreciate his assistance in getting my car repaired and under the original cost estimate.
Abra did a great job. Quick repair! So far I am extremely happy!!
Awesome job; great updates on progress!!! First rate!!!
Vehicle Make : Volkswagen
Great care and attention to detail. On a scale of 1-10, I give the Peachtree City location a 10!
Professional, courteous, friendly, frequent updates. Great job and great experience. Thanks!
Great communication skills
Very courteous & very professional..repairs look excellent...
You did a great job,thank you so much!
Great customer service. Exceeded my expectations on repair time. Great job
Great fast service. Always informed me the status of my vehicle
A great overall experience. I liked how you kept me informed about your progress of the repairs. Well done!
I liked the updates and the speed of the service!! : )
Daily communication. Car was even washed when I picked it up.
Excellent customer svc. Repair was indistinguishable from OEM. Professional experience. Very,very satisfied customer. Will highly recommend ABRA.
Excellent service, product and communication. Thank you.
I appreciate the daily phone calls updating on the progress. Also, the staff was kind and always helpful. I would for sure recommend ABRA. Thank you for your service.
Customer service was outstanding and final repairs look great. My only issue was how long it took to make repairs. I was told to bring the car in for repairs on 4/7/2016 and it was not completed and back to me until 5/20/2016.
Mark Stecher was in charge of my truck repair and he was very professional and pleasant. Even the reception girl was very helpful and informative. Their customer service is great.
Excellent customer service. I loved getting the text messages!!!
Smooth and painless! I wouldn't have changed a thing!
Great job! Efficient service.
I am happy with the repair. Thank you.
Vehicle Make : Volkswagen
Great fast courteous service. If any damage is done to my vehicle in the future I will return to you guys.
OUTSTANDING SERVICE & REPAIR!
Everything was handled very professionally they did an excellent job.
Great people and great work
Perfect experience from start to finish!
Great job and excellent communication from Mark throughout the process.
Excellent service and communication regarding progress of the repair. Completed work as promised.
I received updates via txt's and cell phone calls every week day while my vehicle was being repaired.
Very nice people. Did an excellent job and got it finished very quickly. Thanks !
Was treated very well by Mark and the ladies behind the desk.
Car looks very good. Thanks to all who were involved!
the communication was great.my car seems to be in good condition
Absolutely awesome job. Mark was great. Repair perfect and superfast.
Great work, and I really appreciated all the updates throughout the week. Thanks!
Great experience! Very fast repair & highly professional staff. I also like the text updates.
Mark called me daily. He addressed me by my name. He slow walked me thru the steps. Made the process...as stressful as it was..."enjoyable".
On a scale of 1 to 10 everybody gets a 12!
This will be the second car I have entrusted to the body shop for repair .. My first experience was great .. This time when I picked up the car .. I was given the keys , received the paperwork . It would have been nice for someone that could have walked out to the car and physically showed me the repairs that was done. Even though it was obvious the bumper had been painted but that type of personalize service would have given this a better service rating..
While I hope I am not a consistent customer of any body shop, I cannot be more impressed with the ease of use, communication, and final work that ABRA provided for my wife's car repair.
Thank you very much for such a great job done repairing my car! I appreciate your great customer service. I also was impressed with receiving updates on my repairs and thank you for completing my job on time! I will be passing on good comments to my insurance company. Again thanks for a job well done!
Great experience from the moment I walked into the office.
Thank you for keeping me posted on the time frame for work completion.
Excellent customer service! !!! Fast service and I love the text messages.
Very professional and timely. Thank you.
Quality work done quickly.
Good job and maybe over attentive due to multiple calls updating repair status.
My experience was excellent i would recommend you to my family and friends the updates during the repair process was very informative ,thank you and your staff for outstanding service.
Representatives were very professiona
This was my second experience with Abra. You all just keep getting better. The daily updates were out if this world. I didn't have have call for an update. You all took care of that.
I really like the text message updates. I will recommend your company anyone I come across.
Vehicle Make : Volkswagen
everything looked great the paint matched perfectly
Superior work ,personnel on top of job, know their people and great quality . I will give a superior plus for everything detail not a stone was left unturned. I am amazed. I did fingernails in Fairburn for 25 years built a great business . I will spread your business you all are wonderful. Thank you thank you so much
The experience with the repair of my van was excellent. The auto body technicians are excellent. The experience with the front desk was not good. I was not given the correct information by the front desk employee which caused a bad experience for me. I contacted corporate management with my issue and they resolved it in no time. Steve, from corporate management contacted me within two hours and resolved my issue. Steve, has made my experience with Abra a great experience. Thank you Steve.
I was never given an estimated completion date. The receptionist said it was 8 hrs of work on the estimate but I knew it would probably be a few days. I dropped it off on Wed. March 23rd at 11:45. I received a phone call on Friday that it should be ready on Monday the 28th. On the 28th I received a text msg that it was almost completed. Then I received a call on that the headlight hadn't arrived and it should be there on The next day. On Wed I get a call that they missed a place on the bumper (on the estimate). It would be another day. By this time I was pretty upset and let the CSR associate know, as I was expecting the work to be done much sooner. I had to make arrangements to stay in town while the work was being done as I am currently staying at St. Jude's in Memohis while our grandson is receiving treatment. The CSR, David was very cooperative and said they would stay late and have it ready by the time I needed to leave town on Thursday. The work was completed as they promised and the repair looked good. That being said, that vehicle is not being used at this time so I didn't have time to check out some of the parts that were replaced, such as the headlight and window washer system. We have used ABRA in the past on our other vehicle and have always had good experiences, that is why we choose to have the work done there this time. I feel communication could have been better in the beginning regarding estimated completion. In the past I was given estimated dates and ABRA has always been on time....I understand unexpected things happen but I feel there was one problem after another. I Will say the staff was very friendly and professional.
Very happy with the job that was done for any other work will be back again Thank you very much Mrs. Foster
Keep doing what Mark and the team
did for me today..... Very Good service
David Dearing was so wonderful to work with. He kept us abreast of the process from start to finish. We never once had to call or harass Abra to get information - we got an update everyday. And the work they did was amazing! We were very impressed with their body and paint work on our car. We really appreciated their incredible professionalism, support and honesty. If we ever have any auto body needs in the future, Abra is the first place we will go. Thank you David and thank you Abra!
Everyone was very friendly and we appreciated the updates.
Done on time Mark was great
Mark did an excellent job of taking care of my car!
Tim Henderson did a great job with the estimation process, scheduling the repair and keeping me updated through repair! Body workers did an excellent job! Well Done!
When a customer questions the paint surface on a repair job, walking around the car to show that the same imperfections ton is on other parts of the car doesn't help. The customer doesn't care if an oem part has the same issue, only that the repair job has that issue and would like it resolved.
Thanks for taking GREAT Care of My Car. My Car looks Fantastic & My Abbra Representative, Mark (Peachtree City), kept me Informed & was Professional. THANK YOU!
Tim Henderson explained the vehicle repair process very thoroughly and my wife and I received timely text updates regarding the status of our vehicle. The staff at Abra was very professional and delivered our vehicle as promised. Great job!!!
They did a great job Mark was so good with me and kept me a were of every step I would recommend Mark to everyone and the work was great
Everyone there went over and above to make sure that I was satisfied.
Don't have system send out false text messages about progress of repair or when car will be done
Very pleasant staff and kept me informed about the progress. They worked hard to fit me into the schedule just to accommodate mine!
Vehicle Make : Volkswagen
I was kept up to date on every step of the way, which was so nice!
There was a lot of consternation with the receptionist and others when I voluntarily wanted to drop my car off a day or so early due my need to travel out of town. Customer doesn't care about your metrics and measures much.
Kept informed every step of the way. Great customer service
I couldn't be happier with the work they did on my car! Staff was great! I would highly recommend them.
I loved the customer service and them keeping me updated with my car process
New Customer Service Manager, Tim! Excellent people skills and knows how to treat customers.
Tim was wonderful and the work from the shop is fantastic !
Really nice that I got updates on repairs on regular basis. Excellent job on repairs & done in a timely manner. Truly appreciate your ABRA team. Office staff very nice to work with.
Tim Henderson was great to work with. He made the whole experience much easier.
Mark informed me every day about what was being done to my car. I really appreciated that.
Just picked up my car yesterday evening for a driver side door repair. Ava's latch was repaired satisfactorily. There is a rattle when the door closes and I will have to take it back.
Repair service was quick.
They did an awesome job repairing my car, the customer service top of the line and their professionalism showed that they value their customers.
Lance did a good job with daily updates
Everyone was helpful friendly and did a good job I'm happy I'm
I am very satisfied with the work and on time appointment. They didn't keep my vehicle long at all. I'd recommend all my family and friends to Abra auto body and glass and I will always use this company, need to bring my car back for a new windshield soon. Thank you for your help.
The service and staff were great in assisting with repairing my vehicle
Helpful, professional, caring individuals who worked quickly to repair my car and get me back in it!!
His well done. Very happy. Car looks like new!
David at the Peachtree City Store did an excellent job of keeping informed when I called him.
He was very professional.
The text messages seem a little useless. They don't really tell you anything.
Thanks for everything you guys are great
Great job team ABRA I do appreciate u finishing the work on my car in five day and also doing a great job // thank u team ABRA
Excellent work. Always kept me informed. Great customer service.