The service I received was exceptional. Jessica was my rep and she provided exceptional service.
Hannah and Jessica were best. Give them both raises!! So polite and knowledgeable
Repairs were done on a timely manner and I was kept updated daily.
Every one was friendly, helpful and my car was done in a day and a half. When I picked the car up, it was cleaner than when I brought it in.
All I can say is that my experience with your staff was outstanding outstanding
Patti and staff did wonderful job
Good customer service, made the experience of having my car vandalized not as bad. Thank you
Great service great repair! Thank you!
I like the work good job.I will come back.
Yes, very satisfied, you all are great and very professional thanks a million.
Your team keep us updated on the progress made so we was able to act quickly when the job completed. Great job :-) :-)
Friendly staff and expert work
The staff at Abra was absolutely fantastic. I was always informed as to what process my car was going through each step of the way!!
Everybody was very professional and thorough.
I was thrilled with every aspect of my experience at ABRA Auto Body.
Very satisfying thanks very much love it
Everyone was courteous and showed genuine concern for getting my truck fixed and doing it right.
They had my car for 2 months, was not ready when we drove 7hrs to pick up after being promised night before it would be. Obvious drips and dings, and air conditioner not working when we got it back
Better then expected, will recommend, thank you for a job well done!
ABRA did a wonderful job on my car
I was very sastified with their work.
I love your company and I will be back if repairs are ever needed again. The service from the first call to picking up my car! I am so pleased thank you!!!!!
EXCELLENT COURTEOUS AND PROFWSSIONAL EXPERIENCE IN CUSTONER SERVICE FROM START TO FINISH AND ECERYDAY IN BETWEEN. TOP THAT WITH AN OUTSTANDING REPAIR JOB AND QUICK RETURN OF VEHICLE. THOROUGHLY SATISFIED. LOVE THE TEXT MESSAGES AND CALLS. KEPT ME INFORMED OF ECERY STEP OF THE REPAIR PROCESS. ????????????????????
I was really satisfied the staff was very nice and a job well done on my vehicle I will bring it back to you all again in the future if anything happens to my car I will recommend anyone thanks again okay
I am very please with the customer service. My advisor was very nice & accomadating. I will gladly refer others to this particular shop, because of the staff. My cousin was referred by me , she & I have had work done there twice. Thank you for offering great customer service.
Job well done as usual. God bless you all.
I really liked the text notifications updating me on the progress & status of my repairs. Nice touch!
Picked up car today. So far great
Everyone was very nice and helpful.
The staff was very professional and helpful. My car looks great. Thanks for your outstanding service.
Was very impressed with the daily update texts. Great customer service! The whole process was very easygoing.
Patty in the Conyers Office was awesome and patient...Took the time to listen and was efficient with the aid of her staff.
The work completed was great and the people were pleasant to deal with. I would just suggest a less confusing way to get the phone number directly to each local office because you keep calling the national office and they have to transfer you.
Very pleased with the body work and staff at ABRA, this is my second time using the ABRA. That is way I returned for this service. My co-worker also used ABRA for her repair work. Keep up the good work!
Fantastic customer service from beginning to end!!!!!
Got the job done fast, kept me posted along the way, and we're very friendly
I appreciate the cleanliness of the car when I picked it up. The car looks brand new and runs that way. Job well done. Thanks! Abiola
Everybody were super nice and helpful! Great job you guys!!!!
This is by far the best process, professionalism and quality repair that I have witnessed or experienced in my life...nearly 59 years. Thanks to everyone!
Vehicle Make : Volkswagen
Yes I was satisfied with the replacement and conditions of my vw thanks to the team at abra
Good job everyone was so nice and helpful
Kept us updated on progress and took pride in doing a good job.
Even more than I expected. Clean and vacuumed! My second time with repairs at ABRA. WILL return if ever necessary. HOPE NOT THOUGH!
The staff was very friendly and helpful throughout the process. I was updated through each step of the process and the turn around time was outstanding. I really enjoyed the experience and will be recommending Abra to anyone in need of auto body repair.
With this being my first time using ABRA, I very impressed and pleased with the service and attention to deal from start to finish.
It took a good bit longer than we anticipated to get the car back.
It didn't take long and my repairs look awesome...
The repairs is awesome and the updates about my car was a great idea
Thanks for making my car look like new again! Everyone there treated me very nice, and made my experience very pleasant.
Very good work in a timely manner
YES I well
Great customer service. They fixed everything I needed done and when picking up my vehicle it looked brand new. Will most definitely be recommending them to friends and family with any automobile damage.
They kept me posted during the repair process, letting me know where the vehicle was in the repair process. They did a great job repairing my vehicle and completed work faster than I expected.
I think you did a wonderful job and eveyone should get a raise.
Professional work done, with courteous service
Team worked fast. Dropped my car off on a Monday got it back on a Friday. Was really amazed and appreciative. Also got updates on progress along the way. Everyone was super nice. Thanks
My husband and I were extremely impressed with the courtesy of all the employees and timely manner in which our car was serviced. I will recommend your company to anybody I know that will need body work done on their vehicle. Thank you so much and keep up the great customer service.
Got repairs done quickly and car was cleaned on the inside, which was a pleasant surprise! Everyone was courteous and friendly. Will do business with ABRA again if need be!????
I like the professionAL way that i was informed with the progression of fixing my car, it put my mind at ease and I am happy with the results. Thanks Abra.
Abra is the best place to get any of your auto repairs done.
I appreciate the courtecies extended to me by Ms. Jessica as well as what appear to be a job well done. Thank you.
I'm satisfied and happy to know that any attention to detail of concerns that I pointed out were addressed immediately .
There is a problem with the hood. I will be returning it tomorrow.
Service was quick and well done
Phil samples very helpful
Friendly service from beginning to completion of work. Great work quality. My vehicle looks brand new.
Not sure about the paint yet but staff was extraordinary
Rebecca & Patti were great!
Thank you for keeping me informed along the way. Jessica was absolutely wonderful, kind and considerate. The front office staff were also very helpful and professional. My van looks great!
Vehicle Make : Volkswagen
Karen was great with keeping me up too date
Everyone was very nice and accommodating. Phil was excellent! They kept me updated on everything that was happening!
Job well done. Jessica was the greatest she kept me informed all the way thru process.
I have never had any problems with my driver side window rolling down, but when I picked my vehicle up my driver side window would not roll down or up. The damage that was to my vehicle did not involve my driver side window, and yet it is messed up and does not work
Very professional. Great workmanship and friendly, informative staff.
Great team effort. Everyone was very helpful and knowledgable. I will definitely use ABRA again if the need arises.
I appreciated the updates on my car. The entire experience was smooth.
Very efficient and communication was good as well. also very courteous
The replacement door has scratches on the interior panel, there is a scratch or defect on the window, and there is a small dent along the top edge of the door as well.I would expect a replacement part to be in good condition.
They kept me informed every step of the process.
I was kept informed every step of the way via text and email including pictures. Phil kept me informed via telephone also. Could not ask for a better experience.
THANKS for everything, the service was e excellent!!!
I appreciated the daily texts updates. The customer service was courteous and attentive. Thank you!
Vehicle Make : Mitsubishi
Phil was great! The whole staff was great! I would definitely return if need be. I love you guys. Your awesome! My car is flawless!!! There's no one better than can do the job!!!
I think it took to long. Car wasn't clean properly.
Vehicle Make : Volkswagen
Everyone was very kind. Everyone was very prompt. Everyone was very exact. I completely enjoyed receiving the updates via text. I missed my car and it was good to hear how it was doing. It was great to have the enterprise location right next-door. Customer service was way above average. In fact it was excellent.
Great job in a timely fashion.
Jessica have good customer service I appreciate her calling back answering all the questions I had and the work is beautiful. Thanks keep up the good work.
The staff was very friendly and professional. The work done to my BMW was superior! You guys are an invaluable resource that I will toward to my family and professional co workers.
Lorena Jordan Williams
A bright green sticker was left on new part. Can't get to it to remove. This is an eyesore.
Perfectly professional work and communication. Phil was great!!
Very impressed with the customer service, kept me updated daily on the progress of the repairs and very professional. The repairs were perfect.
Good service and good results
The only negative comment is that they would not take the car in when we first called in for the repair. They made us wait over a month at which time the car's engine light came on due to parts caught in the engine block.
One light on passenger side turn signal is not working
Thank you Karen and team for a wonderful and satisfying experience. My car looks fantastic.
I appreciate how fast I received my car back because I thought it was going to take a lot longer than it did
Jessica was very assesible and assured me that ABRA would do a great job.
Great job & communicated well. Would definitely recommend.
Vehicle Make : Mitsubishi
Always great to work with a business that Does what they say they are going to do for you. SO thanks to all for a great job well done.
You kept me up to date and office folks were kind and courteous.
I appreciate the updates given and the professionalism of the staff.
Job well done I was satisfied with the work they did
Blake and Phil were great! Quick return and kept me informed about the status of my car. Blake did a great job fixing it! It looks brand new!
Customer service was excellent and Phil made me feel comfortable abut having my car repaired with Abbra. Thanks gor a job well done. My 2015 Nissan Altima looks brand new again.
Everybody that I have come in contact with, reference my repair was very nice and represented themselves and company well.
Completely satisfied. Timely service. Frequent and excellent updates. Job well done.. !!
Long wait to get in, then good service.
The service from start to finish was EXCELLENT. Thank you for taking great care of us and our car.
I had a great experience with my cat repair at ABRA! Jessica is a top notch employee she was very informative, patient and helpful.
They were very nice,kept me updated which was a big , and the process was fast.
Your team was great! Phil was timely in all that he did. The damage to my car was not apparent and fully vidable yet they found the problems and reatored my car.
After completing the work, they even washed my car.
Now this is the way to build brand loyalty!
Thank you very much!!!
service was outstanding people professional no long wait took care of me rapidly
Not happy with the paint job
Workmanship is impeccable.
Phil is the BOMB!!! Awesome service!!!
Liked the updates given throughout the process. Great customer service!
I was pleased with the service. Karenza was great.
Every thing went very well. A job well done
Thank you for making this less painful
Fast, responsive quality work! Jessica was great!!!
Customer service was exceptional
There were very good with the updates on the car. Very good customer service and appreciated the look of my car making it look brand new like I drove it off the lot.
I like that Abra maintained communication about the reparation process. Thanks
Jessica is a gem in your office. From the initial meeting to drop off my vehicle to picking it up, every time I spoke with her, she was very pleasant. I appreciated the regular calls with updates from her and the text messages. I am very pleased overall! My car looks great! I will definitely recommend your specific shop to others and if I have any future repair needs that can be completed by your facility, it will be my first choice!
Great and excellent customer service. I had daily status reports via text. Thanks again!
The car was brought back to the shop and it looks like Ms. Patti is going to help get everything satisfactory. Unfortunately it has been a long process and a lot of hassle with timing, lack of communication and now with repairing items on the car that were damaged during the initial repair. Hoping to come out of this second "fix" with a satisfactory score for you guys.
Kept me informed through out the process
I will be back again if necessary.
Thank you for great customer service and a fast fix for my car situation!!
Abra did a wonderful job on the repairs. We were most impressed with the continuous updates by Phil in addition to the text. Phil gave us play by play status on how the repairs were progressing. I know we're to bring my car for repairs in the the future. Thank you Abra and Phil.
Every one was friendly & helpful from the day I dropped off the SUV to be repaired, the updates on the progress of the repair, and I arrived earlier than expected. I was offered coffee while I waited. My SUV looks great! Thank You
Quality of work was excellent and just as important, they kept me updated on progress and expected completion date. They completed the work a day early. I would recommend ABRA to anyone and will go back again when needed.
It was a great experience for a bad situation!Loved getting the updates like i did! Everyone was so nice and customer service was exexcellent! Phil was a very caring person...
Very pleased. My car looks as it did when I bought it, brand new. Thanks Abra and thank you Phil for keeping me informed every step of the way. Thank you again. Excellent.
I first recieved a message that my vehicle would be ready by September 24th, but I recieved a text and phone call that it would be ready on Thursday the 16th. I was really surprised and thankful for the quick turn around of service, and really pleased about the attention and thoroughness of the repair. Thanks ABRA!You got my vote.
I am very pleased with the results of the repairs especially the exemplary service I received from your representative, Mr. Phil Samples. I have already suggested to one of my friends that she should consider your establishment for upcoming work needed on her vehicle. Once again, thanks for your outstanding work!!
Your company and employees exceeded my expectations of a job well done. I have already passed on how pleased I was with the service I received and intend to return if any other work is needed. Thank you for going above and beyond!
every one was really friendly and polite
I am very satisfied with my car they did a wonderful job and I will highly recommend ABRA any day to anyone
Just keep doing what y'all doing.....
Great communication and friendly atmosphere. It was a wonderful experience.
I especially like the fact that you send text messages to keep customers abreast of your progress. Your staff are pleasant and efficient. It wa a good experience all around. Thanks!
I have found ABRA to be the most enjoyable experience when it comes to dealing with a very unpleasant experience. Rather than my reaching out to ABRA to determine the status of my vehicle repairs, ABRA reached out to me almost daily to give me updates via text messages and I am much more of a text person than a phone person. The specialist that I dealt with (I think her name was Jessica) was amazingly kind and attentive and the work ABRA performed on my vehicle so far seems great. I only wish that other body shops could learn from your model of customer service. This has been the best experience I have had in car repair since I have owned a vehicle, and that has been since 1988. Thank you all for making something that is usually seen as being a pain in the **** become great! I would recommend your location (Conyers, Ga) to anyone!
I was very great full for the work that ABRA did on my car. I have to say they were on time and kept me up to date daily with the progress and took care of any concerns that I had. I would recommend them repeatedly!
Great group of people to work with!
I was so excited about the repairs that they made. My car looked like brand new! I will refer others to you... IF I ever need a repair shop again (hoping I don't!), I will be back!
This the second time I have used you in the past couple of years wonderful job!
Excellent very professional kept informed throughout process very happy client
Vehicle Make : Mitsubishi
The car was not repaired when we were told it would be. After it was supposedly ready and we left the shop, the check engine light was on and the ABS light was on. This isue is still unresolved. At this point, we are very dissatisfied with both the service and the information we have been receiving.
I am completely satisfied with the work that has been thus far, however I will be taking my car back on Monday to see if two more issues can be resolved. Before I left the shop I noticed two more codes on my dashboard. Check center brake light and Presafe unavailable warnings lights codes were still showing. I choose to drive the car for a while to see if these codes would go away. The agent that checked me out was informed about my decision and told me to come back on Monday if the issues were still there. This company did a great job on my vehicle and Im completely satisfied.
Nice job! Work done sooner than I anticipated.
Very nice staff !?
Mr. Phil and other employees were very professional and friendly. I would recommend ABRA to my friends and others. Mr. Phil was very helpful and answered all questions. Work was done effectively and in a timely manner.
I've used Abra several times in the past and each time the process was seamless and I got my car faster than I anticipated!!
Great customer service... beautiful product....nice people.
The company did a great job very happy thanks Phil. I give you a 10.
My service person was great the work was completed in great time .
Your customer service component is unique! I liked being informed & updated regarding your progress & completion of project ! Your greeting desk is outstanding ! I wish you could share your service component ! Thx
The entire staff was professional, courteous and seemed to really care about my car. If I ever need auto body repair in the future, I would definitely go to Abra. I will recommend this body shop to my friends and family.
I was well pleased with the service provided to me by Donnie Lawson and the whole team at Auburn my car looks beautiful and I'm well please
Phil and everyone in customer service were very easy to work with and I will recommend ABRA to anyone .
The computer text where confusing and not timely. The text would say one thing and thel ladies said something different. Both parties need to give same message and be on the same page .
The total experience was great. Karen was special. I would recommend your company to others
I was completely satisfied and taken care of at Abra, the experience was much appreciated
Great work done on car. Repair fixed 2 days early. Very pleased with ABRA.
Vehicle Make : Mitsubishi
For now. Hopefully we will still be in a few days.
Phil and the whole team were terrific. I got my vehicle back in record speed. It's looks terrific. If I need auto body work done for any reason I will come back in a heartbeat.
Excellent service. Wonderful customer service
I will have to bring my car back. The AC is not working properly, it blows occasionally hot air, The steering wheel vibrates when the car is idle and in motion, the car is making rattling noise when I start the car up.
Great experience. Great service from Karen Goddard. Kept me informed the entire time and went beyond expectations. Will recommend to anyone needing repairs.
Great service and staff. Thank you