Vehicle Make : Volkswagen
Outstanding Customer Service and excellent work! :)
Great job and communication throughout the process. Thank you so much.
I appreciated the constant updates of my repair
It was nice to get text updates on my car. The people there were very nice and pleasant to deal with. They also always had a smile on their face!!
Everyone was very nice. My car looked great when i got it back.
Professional all the way! Smooth process!!
Excellent customer service
Thank y'all. Car looks great!
Vehicle Make : Volkswagen
Excellent service, superb staff, vehicle ready as promised!!!
This is my second time to require your services in less than 6 months. Everyone that I've had the occasion to deal with has been very efficient and professional. It would be my pleasure to recommend ABRA to my friends.
Questions were answered immediately and I never felt they were avoiding answering them. Greatly appreciated!
Very good quality of work, friendly staff, manager Michael was excellent, we were kept updated in timely manner. Will recommend to our friends.
They did a fantastic job ! My car looks like it just came off the assembly line and is ready for showcasing!!
They are all great and I only recommend this company in Buford for anyone who needs repairs!
Outstanding work and service
Outstanding, good work and kept me informed
As always, your Abra team continue to exceed my exlectations when repairing my family vehicles.
Done right and done in time. Nothing better than that
Everything went well and the work is excellent. I am very happy with the whole repair process. Good communication and professionally. Thank all.
Thank you so much. Abra did such a nice, professional job and if I ever need help again I will come back here.
Awesome job, done fast would recommend to a friend
Vehicle Make : Volkswagen
Thanks !!! Good team good services!!
An amazing team. Great greeting from Samantha! She throughly covered everything.
Great experience. Hassle free. The car looks good and Phil and Samantha were a pleasure. I will reccomend the shop in the future.
The folks in your ship did an excellent job, very quick too!
Thanks for a job well done . Surely I will recommend to my friends.
Car looks great, and it was done earlier than expected.
I was very satisfied and will recommend your service
Vehicle Make : Volkswagen
Second car that Abra has repaired with good results
Great service and great customer service
The shop with the staff is amazing, polite, helpful and answered all my questions
Staffs are so professional and friendly.
Great work, excellent customer service. Timely repairs.
One word describes our experience EXCELLENT! Customer. Servive, communications, quality repair. The car wash nice touch, and Samatha maybe the best customer service representative I've come accross in many years!
Phil was great. He kept me in the loop and didn't over communicate.
I loved the daily updates via texts and phone calls. I was never wondering what was going on worth my car, they made me feel secure in knowing my car was in good hands.
I'm very pleased with the quality of the repairs to my 2012 Ford Focus. The paint match of the Cobalt Blue along the entire right hand side of the vehicle was perfect! I'm happy with the quality of the ABRA team.
We had repairs done in the past and were very pleased. Customer service is excellent from phone calls to repair service. Everyone is very professional and pleasant to talk to. We were very impressed with updates sent on repairs and appreciated the extra time to do so. We will be customers in the future. This is a top notch company with awesome employees!!
Quick, responsive and wonderful communication skills. Pleasure to work with.
Great customer service and prompt service. Would recommend 100%.
I am extremely satisfied with the beautiful job ABRA Auto Body & Glass did on my Hyundai Sonata. Every detail is perfect, and my car looks like New!
Your entire operation, from the front desk to the final inspection is Very Impressive. The fact that you have insurance representatives on site is a real plus, and the way everything was handled was very professional. Thank You for a job well done, from a very appreciative customer!
Car looks great - service staff friendly, courteous,helpful,and professional. If we have a need in the future, ABRA will be our first and only call. Thanks!!!!
My car looks lovely thank you guys for the hard work
Thank you for exceeding my expectations and delivering excellent customer service!
Very nice work
The car looks better than new.
Your staff were very professional and courteous especially Corey.
Very professional and did a great job on my car. Also love the updates given on their progress and the way they made me feel like I mattered. The whole experience was top notch!
We were happy with the work and how quickly it was completed. Phil was great. Rachel K
Work completed and communication on orig claim was very good... still waiting for detailed estimate for 2 non-insurance related damages. Phil did give me a "ballpark" but I asked during initial estimate and again when I dropped off the vehicle.
Thank you for repairing my vehicle in a timely manner! My car looks brand new! Love the work done, thank you :)
My experience was great and it started with the girl (Samantha) at the front desk,she was great at what she does and very pleasant,Victor was informative and put me at ease
The work was very professional and I just received my truck back today and so far very pleased with the work performed.
she was extremely pleasant. The work was professional and
The entire repair process was as streamlined as possible making it a hassle free process
Victor and Samantha were very friendly and professional and went above & beyond to get my CR-V fixed perfectly. The updates are great
Job well done and very professional staff
Great follow up and great updates throughout the process. I will need my hood slightly adjusted but overall very pleased.
From the front desk to completion I had awesome customer service.
Everyone was very pleasant to deal with
Appreciate the comunication throughout the entire repair process
Samantha is one of the most pleasant people I have ever had the pleasure to work with!
Your service is vry professional especially samanta she is great!
The receptionist is so friendly, helpful, and cheerful.
Vehicle Make : Volkswagen
Everyone was very kind & helpful every step of the way.
Fender well, had Caulk that was not sanded down smooth. Can not peel off because it is black underneath.
Door does not line up with trim lines, and does not close without more than normal force.
The body work looks good. ABRA personnel kept me informed as the stages of repair were underway.
Great service! Kept me updated every day with progress of repairs. If the need ever arises again you will definitely have my business.
Abra did above and beyond. Great work, much appreciated.
The first gentleman who did the original quote was very professional as were all others, but in particular the first gentleman went the extra mile and cleaned debris (what I though was over spray) off the front of my truck I really appreciated it.
Great job, my BMW looks like a new vehicle again. Thank you for your fast and great service.
The whole experience was wonderful. The woman at the desk was amazing!!
The folks at Abra were professional and respectful of my feelings after the accident. They answered all my questions and made me comfortable about the repair process. Victor kept me informed about the progress on the repairs on a daily basis. When my car was returned it was amazing. The body lines were factory straight and the finish was flawless. On top of that my car appeared to have been professionally detailed. I will recommend Abra to anyone family ,friend or stranger for any type of collision repair. Thank you Abra for a stressful experience a positive one.
I really love your work everyone isn't even in the office on Lawrencville Suwanee location .
Vehicle Make : Volkswagen
When my car was damaged in a crash on the freeway, my 2nd thought was 'how long is this going to take?'
Happy to say that about 10 days later and my car is back and looks brand new - the work of the entire staff at ABRA at 3710 Lawrenceville Suwanee Rd Suwanee, GA 30024, was outstanding.
The office staff took care of everything and even gave me a lift to the rental place when the car did not show up quickly.
Victory handled my repair and kept me uptodate on all repairs and required fixes and answered all my questions.
There is a rattling noise from the left rear (where repairs were) and the auto-locking has not been set up on the drivers side exterior handle. I guess I will have to bring it back. Hopefully I will get a rental provided.
Excellent service. Excellent customer service. Interior detailing was a very nice touch. Thanks.
Excellent work and service
Great feedback and Veronica was too notch
Samantha was very nice and helpful when we came to the business. And Victor was very professional and informative about the work being done. The body work was finished incredibly fast and it looks like the accident never happened. Thanks.
Excellent workmanship great customer service. Best experience ever, will not hesitate to do business with them. Would definitely refer to other people.
Vehicle Make : Volkswagen
You guys did everything right. It was a perfect experience. I will definitely refer people to your store.
Team was very professional and pleasant. Very please with the turn around time to complete my vehicle.....will recommend to my family and friends!
It's a love hate relationship with Abra. Hate to need their service but they are the best and most professional shop I have used! Would recomend to all my friends relatives or others asking if I know of a good body shop
I was very pleased with my service over there. The customer service is excellent thank you.
Phil was great and kept me informed everyday of the status of my repair. The office staff was very helpful and friendly. I would not hesitate to use them again.
Awesome company, awesome job. It looks new.
Samantha was AMAZING as usual. She called every step of the way, great personality. The staff was extremely great as well. Car was finished quicker than expected.
Everyone was great to deal with. Very professional!
The paint match is perfect...and I'm pleased with how the job was done. Thank you for all the hard work. I would recommend this establishment to anyone.
I was treated very well. The work was finished ahead of the estimated time. And the repair looks great.
Very quick and well done job. Thank you so much for the great work!
Receptionist was very professional and I felt I was very important. Your estimate for repair was much cheaper than the one I got from a dealership.
The quality of work was exceptional. I was definitely pleased with the repair work! You all went above a beyond; when I picked up my vehicle, I was amazed to see the extra care taken by ABRA Auto Body & Glass with giving my vehicle a thorough car wash, they even detailed the inside of my car. WOW!!!
Finally, and most importantly, the ladies at the front were very compassionate, welcoming and understanding. I was in GA on vacation and my experience with ABRA Auto Body and Glass made my vacation quite enjoyable, as all concerns and worries were put to rest. ABRA, THANK YOU for you have done!!!! May God Bless All of You!!!!!
Great service. They kept me informed on the progress of the work and finished quicker than estimated. I am very pleased.
Excellent job ABRA of Suwanee! I really appreciate the fact you went with OEM on our Charger front bumper cover since the after market didn't line up well. You did this oroactively with insurance agreeing to pay of course- but i know and was told directly this was a proactive measure whereas some other shops prob wouldn't even care. Thanks so much for the frequent text updates as well. We are totally satisfied and will definitely recommend your shop to others.
Awesome service by all!! Quickly repaired auto, so that we can continue our vacation plans.
Thanks, Bill & Shirley
Very professional staff. Could tell from the beginning that they wanted to make my experience as easy as possible.
I feel that you should have painted the hood of my car also. You all buff the area that was damaged and it just peel off a little more of the paint. You all do great work but this time it fail short. I will still come back again. Thanks!
Very,very good service. Everyone was very professinal. Will recommend to others.
Not happy at all with the service felt like it was a rush rush service.
Great team of people working there! Very professional and customer service oriented! Love it that they kept in constant contact with me during the process too. My car looks great!
Very organized and professional
Very friendly place they did a great job on my truck
Great service and communications
Excellent communication! Customer focused and a willingness to go that extra mile to take care of the customer.
I am a customer for life. Everyone at Abra was helpful, understanding and very knowledgable. I would recommend Abra to anyone in need of body work or repair.
Excellent service, as always.
Great job on repairing my car. Appreciated the daily communication on status of my car. Very professional staff. Thank you.
Both Lee M, and Samantha Hiner were great to work with. They both kept me informed of the car's progress and handled the repair professionally.
Lee took time both at turn-in and especially on pick up to answer all questions and made sure the car was clean and finished properly.
I had been in several years ago for a windshield and body repair; when this vandalism occurred, I specifically ask the insurance company for your office to handle the repair. I was completely satisfied with the work. Thank you.
Friendly helpful staff. Was completely satisfied with your service!
I was very pleased with the constant communication regarding my vehicle-via text-I had a rental car and ABRA handled all of this well and was very satisfied. I was very pleased with the communication between ABRA and our insurance companies since the accident was a result from an accident. I would definitely use ABRA again to repair my vehicle.
My one comment is that it would have been nice to get informed that my car was done and ready to go. I was told on Wednesday that it would be done that afternoon, then that was retracted. Then they said it would be done Friday, I got a text that it would be pushed back to be ready on Saturday, then there was no further communication. I called on Saturday around 11:30 and was told my car was ready to go and that they closed in 30 minutes. Thankfully I was able to get there just in time for closing.
Other than that, the service was wonderful!
The staff was very friendly. The customer service was awesome. The repairs were quick and seamless. The car looks amazing. Thanks Abra.
On time service and very friendly staff
Your service with Geico program was fantastic. It was so painless. My biggest concern is that I don't want to have an accident but if I do, I can look forward to your great service.
Excellent service and ongoing communication throughout the entire process.
Vehicle Make : Volkswagen
Great job, as always!
Samantha and Lee were great reps
So very nice and super fast!!! Loved everyone!!
Samantha was just wonderful. So pleasant to work with and the sweetest person .
The work and associates were all fantastic. The only complaint I have ever is the unwelcome text messages that I did not sign up for. I should have been asked before the first one was sent out. The first one also was cut off so there was no way I could opt out.
Vehicle Make : Volkswagen
Everyone very professional
Vehicle Make : Mini Cooper
IMPECCABLE SERVICE, AMAZING CARE, THE ONLY PLACE I WILL GO TO FOR REPAIR. WILL REFER MY FAMILY AND FRIENDS.
Great experience as always . You guys have worked on several of my vehicles and I'm incredibly pleased with the service ! Job well done!!
Faster completion than expexted. Quality work, convenient efficient service.
Next time if there is one, don't misplace my keys. They found them so comment is with a dregree of a pun.
My trunk will not close. It should have been checked better before it left the shop. I also do not appreciate being given a survey where the sales rep asks me to give him all 10s because anything less means he fails. That's not a very effective way to do a survey...when the rep has to ask the customer to give all perfect scores...and where anything less than perfect is failure.
I had a GREAT experience with ABRA. I really appreciate being treated in a friendly and kind manor. My car was repaired in just 2 business days. I really liked receiving updates and phone calls during the time my car was being repaired. I was given complete instructions on where to pick up my car and turn in my rental. My car looks great and ABRA even washed it for me! Great customer service and kudos to the repair team. They did an awesome job!!
Best customer experience I have ever had
Clear and quick communication. Everything was set up so easily :) thank you!
Appreciated the promptness and communication.
They were great, they stayed there late waiting for me to get there after I got off work
It took me three trips to get the car back, yet there is another outstanding issue which will require the fourth trip.
Extremely professional and kind staff. Quality service.
I appreciate the updates and excellent service
Great repair experience. Wonderful customer service.
The car was restored in perfect condition. It looks brand new. I am completely satisfied
with the work that was done. The process was transparent. They communicated with me daily as where they were in the repair process. I would strongly recommend them for future service. Thanks.
Great communication throughout the whole process. Highly recommended!
Everyone was incredibly nice and helpful
Excwllent customer service. Great repair job.
Plastic was scarred on the head liner. Fender was not buffed out properly where it meets the door.
John the manager and the whole team in Suwanee was very great!! Made it a nice experience. Would recommend to anyone! Hard to find great customer service but you found it!
Very pleasant to work with. Samantha ans Lee were great.
Excellent job! Staff courteous and friendly.
Everyone was knowledgable, pleasant and helpful. Work was excellent very satisfied.
The quality of work is great and I was most especially pleased with how well you all are with greeting the customer upon entry to your facility.
Customer service, customer service, customer service! You guys were amazing and the repair made my car look better than ever, I give you 5 stars, best recommendation! Thank you. ????
Lee was fantastic to work with - kept me posted daily as to the progress of the car. My car looks great! Thanks for a job well done.
The body work looks great. Time it took was as quoted. Thank you
From the moment I walked in the door, I was treated so well and professionally. I have nothing but positive feedback!! The young lady at the desk, Marissa, and the All-State rep were all wonderful. Thank you
Great job, and especially appreciate the consistent updates and cheerful staff. Thank you
ABRA Made an otherwise painful experience into a very comfortable experience. They were very thorough and keep me informed on their progress daily. If asked, I will always reccommend ABRA
Each and every person that I came in contact with at Abra in Suwanee Georgia have bean more than accommodating as well as they have answered all of my questions and have taken care of everything on my automobile to my satisfaction. Thank you once more to the Abra staff in suwanee. ????
The car looked fantastic and was delivered as promised. The periodic text messages seemed generic in nature. I would have rather received something more personal and perhaps even in picture of the car as it was being repaired.
Vehicle Make : Volkswagen
Second time using...fantastic service.
Car looks beautiful. Like new. Enjoyed getting updates from Samantha. ABRA really cares about the work they do on your vehicle.
While I received several text updates telling me my Jeep was happy... A timeline for the repair was never communicated with me. Last weekend I canceled my plans because my vehicle might have been ready on Friday. At 5:45 I made a phone call to find out my car would not be ready but maybe it would be ready Saturday. Saturday came and went no it's still not ready.
I picked up my vehicle today to find several scratches on the underside of the door. Granted they are not visible from the exterior of the vehicle they will still require pain otherwise I'll end up rusting. The door is out of alignment and sits about an eighth of an inch higher than the rest of the vehicle. Granted it is a 2010 vehicle but I do not understand how you would miss the scratches.
The manager came out and wanted to discuss it but it this point why should I be inconvenienced any further at a cost of 50 dollars a day for rental to give you another attempt to try and make it right.
This kind of poor quality work and lack of communication is exactly why I did not go back to the dealer.
Perhaps my expectations of a body shop are too high because I expected a timeline and a correctly performed repair.
Friendly and knowledgeable staff. I was kept informed regarding repair status and the quality of repairs is most satisfactory.
Customer service is beyond exceptional! Thank you again for a job well done.
Amezing company professional caring
Everyone was very friendly and explained everything that needed to be done. They kept me constantly updated snd they were so FAST! It looks great!
From start to end, ABBRA staff have been wonderful, friendly, accommodating, kept me abreast daily on repair status! Great job!
Samantha and Lee were very nice and great to work with.
Samantha is the supreme customer service person! I appreciate how ABRA kept me apprised of their progress. Lou was great too!
From the beginning to the end, Abra was nothing but enthusiastic, encouraging and completely awesome. My car looks brand new and ...BONUS!....they really cleaned it inside and out. It smelled new inside. I will go back there for ANY type of repairs for my Prius and will recommend them to anyone who will listen. I am 100% satisfied????
All personal we dealt with were extremely nice and seemed to genuinely care about our satisfaction. I give them a "10" for performance.
Very easy to work with. Job was well done and price was very reasonable. Will use you again if need arises and recommend you to friends
Great job. Professional staff. So very pleased.
Everyone was wonderful. The receptionist had a great attitude and my rep who I think was Chris gave me frequent status reports and great all around service!
As always my car was returned to me in perfect condition and the work that was done was fantastic. I would like to also let you know what a great emploee you have , Samantha Hiner made my experience unbelievable , you are lucky to have her
Outstanding customer service from everyone at Abra. Samantha was very helpful and kept me up to date on the status of my vehicle.
Chris was awesome. He kept me informed all the way through. Quick and fast everything that was done was top notch. I'll definitely be back if needed.
According to State Farm I was supposed to get a guaranteed completion date. That was not provided and each day communication was wishy washy as to when it would be actually completed.
It was brought in for something relatively small and I feel due to the volume of business you have it could not be completed timely.