Great service fast turn arond5 very happy indeed.
Everyone was very kind and always acknowledged me when I came through the door! I appreciate your high level of customer service, and my car looks great. I'll be recommending you to friends.
Everything was great as always, my brother and my sister got their cars repaired with this Abra and they were great and after my accident i decided to do it with them as well, the process was quick and easy and shoutout to samantha and phil for making it easy for me!
Phil kept me updated throughout the entire process and was very helpful.
Fantastic experience. Thanks.
Outstanding job. Keep up the good work. Satisfied customer here.
Great Job and communication. Made the experience super easy.
Great service, great result, great crew.
Abra communicated with me throughout the entire process. They kept me in the loop and were really transparent, I knew exactly what was going on and I really appreciated that.
Samantha and Christy were fantastic!! They were both friendly, personable, and professional! I've never seen such customer service except maybe at Disney World :). They made what would usually be a negative experience almost enjoyable! We were kept apprised of the status of our car every step of the way. I would recommend ABRA Auto Body & Glass to any of my family and friends.
Excellent service. 100% recomended
great service, very professional
Very professional and easy process
Thank you and God bless you.
Everyone was so nice and helpful. It was great knowing I was in good hands .
Excellent job good service fasted
Excellent work and very friendly service
The service was great my car looks brand-new again thanks for all the hard work if I ever need you guys again I will be back thank you
Had a great experience! A bra is our go to auto body shop for life. Thanks Abra!!!
Christie was great! She kept me updated on the status and she worked directly with my insurance company for the extra work/funds needed to complete the repair. If only my insurance was just as effective.
The employees were very polite. I was getting update on a daily basis while the car was being repaired.
We had a great experience with ABRA. All of the staff were very professional & pleasant to work with. We will definitely recommend them to other people we know. Thank you for doing a great job on our Lexus.
Great service & customer service
You guys did awesome! Not only does my car look great, but the customer service is impeccable!!
Everyone at the Buford and **** shops were exceptionally professional and helpful while our car was been fixed. This is the second time I've used Abra and I will use your services again if ever needed.
Great job, on time, kept me informed and even detailed the interior.
My car looks great but sending the text about car being almost completed when it wasn't is decieving.
Great job with constant status updates
Great customer experimce the is the 3rd repair I have had completed at Abra. They make it simple.
Car looks great! Amazing staff! Fast service!
Vehicle Make : Volkswagen
Outstanding Customer Service and excellent work! :)
Great job and communication throughout the process. Thank you so much.
I appreciated the constant updates of my repair
It was nice to get text updates on my car. The people there were very nice and pleasant to deal with. They also always had a smile on their face!!
Everyone was very nice. My car looked great when i got it back.
Professional all the way! Smooth process!!
Excellent customer service
Thank y'all. Car looks great!
Vehicle Make : Volkswagen
Excellent service, superb staff, vehicle ready as promised!!!
This is my second time to require your services in less than 6 months. Everyone that I've had the occasion to deal with has been very efficient and professional. It would be my pleasure to recommend ABRA to my friends.
Questions were answered immediately and I never felt they were avoiding answering them. Greatly appreciated!
Very good quality of work, friendly staff, manager Michael was excellent, we were kept updated in timely manner. Will recommend to our friends.
They did a fantastic job ! My car looks like it just came off the assembly line and is ready for showcasing!!
They are all great and I only recommend this company in Buford for anyone who needs repairs!
Outstanding work and service
Outstanding, good work and kept me informed
As always, your Abra team continue to exceed my exlectations when repairing my family vehicles.
Done right and done in time. Nothing better than that
Everything went well and the work is excellent. I am very happy with the whole repair process. Good communication and professionally. Thank all.
Thank you so much. Abra did such a nice, professional job and if I ever need help again I will come back here.
Awesome job, done fast would recommend to a friend
Vehicle Make : Volkswagen
Thanks !!! Good team good services!!
An amazing team. Great greeting from Samantha! She throughly covered everything.
Great experience. Hassle free. The car looks good and Phil and Samantha were a pleasure. I will reccomend the shop in the future.
The folks in your ship did an excellent job, very quick too!
Thanks for a job well done . Surely I will recommend to my friends.
Car looks great, and it was done earlier than expected.
I was very satisfied and will recommend your service
Vehicle Make : Volkswagen
Second car that Abra has repaired with good results
Great service and great customer service
The shop with the staff is amazing, polite, helpful and answered all my questions
Staffs are so professional and friendly.
Great work, excellent customer service. Timely repairs.
One word describes our experience EXCELLENT! Customer. Servive, communications, quality repair. The car wash nice touch, and Samatha maybe the best customer service representative I've come accross in many years!
Phil was great. He kept me in the loop and didn't over communicate.
I loved the daily updates via texts and phone calls. I was never wondering what was going on worth my car, they made me feel secure in knowing my car was in good hands.
I'm very pleased with the quality of the repairs to my 2012 Ford Focus. The paint match of the Cobalt Blue along the entire right hand side of the vehicle was perfect! I'm happy with the quality of the ABRA team.
We had repairs done in the past and were very pleased. Customer service is excellent from phone calls to repair service. Everyone is very professional and pleasant to talk to. We were very impressed with updates sent on repairs and appreciated the extra time to do so. We will be customers in the future. This is a top notch company with awesome employees!!
Quick, responsive and wonderful communication skills. Pleasure to work with.
Great customer service and prompt service. Would recommend 100%.
I am extremely satisfied with the beautiful job ABRA Auto Body & Glass did on my Hyundai Sonata. Every detail is perfect, and my car looks like New!
Your entire operation, from the front desk to the final inspection is Very Impressive. The fact that you have insurance representatives on site is a real plus, and the way everything was handled was very professional. Thank You for a job well done, from a very appreciative customer!
Car looks great - service staff friendly, courteous,helpful,and professional. If we have a need in the future, ABRA will be our first and only call. Thanks!!!!
My car looks lovely thank you guys for the hard work
Thank you for exceeding my expectations and delivering excellent customer service!
Very nice work
The car looks better than new.
Your staff were very professional and courteous especially Corey.
Very professional and did a great job on my car. Also love the updates given on their progress and the way they made me feel like I mattered. The whole experience was top notch!
We were happy with the work and how quickly it was completed. Phil was great. Rachel K
Work completed and communication on orig claim was very good... still waiting for detailed estimate for 2 non-insurance related damages. Phil did give me a "ballpark" but I asked during initial estimate and again when I dropped off the vehicle.
Thank you for repairing my vehicle in a timely manner! My car looks brand new! Love the work done, thank you :)
My experience was great and it started with the girl (Samantha) at the front desk,she was great at what she does and very pleasant,Victor was informative and put me at ease
The work was very professional and I just received my truck back today and so far very pleased with the work performed.
she was extremely pleasant. The work was professional and
The entire repair process was as streamlined as possible making it a hassle free process
Victor and Samantha were very friendly and professional and went above & beyond to get my CR-V fixed perfectly. The updates are great
Job well done and very professional staff
Great follow up and great updates throughout the process. I will need my hood slightly adjusted but overall very pleased.
From the front desk to completion I had awesome customer service.
Everyone was very pleasant to deal with
Appreciate the comunication throughout the entire repair process
Samantha is one of the most pleasant people I have ever had the pleasure to work with!
Your service is vry professional especially samanta she is great!
The receptionist is so friendly, helpful, and cheerful.
Vehicle Make : Volkswagen
Everyone was very kind & helpful every step of the way.
Fender well, had Caulk that was not sanded down smooth. Can not peel off because it is black underneath.
Door does not line up with trim lines, and does not close without more than normal force.
The body work looks good. ABRA personnel kept me informed as the stages of repair were underway.
Great service! Kept me updated every day with progress of repairs. If the need ever arises again you will definitely have my business.
Abra did above and beyond. Great work, much appreciated.
The first gentleman who did the original quote was very professional as were all others, but in particular the first gentleman went the extra mile and cleaned debris (what I though was over spray) off the front of my truck I really appreciated it.
Great job, my BMW looks like a new vehicle again. Thank you for your fast and great service.
The whole experience was wonderful. The woman at the desk was amazing!!
The folks at Abra were professional and respectful of my feelings after the accident. They answered all my questions and made me comfortable about the repair process. Victor kept me informed about the progress on the repairs on a daily basis. When my car was returned it was amazing. The body lines were factory straight and the finish was flawless. On top of that my car appeared to have been professionally detailed. I will recommend Abra to anyone family ,friend or stranger for any type of collision repair. Thank you Abra for a stressful experience a positive one.
I really love your work everyone isn't even in the office on Lawrencville Suwanee location .
Vehicle Make : Volkswagen
When my car was damaged in a crash on the freeway, my 2nd thought was 'how long is this going to take?'
Happy to say that about 10 days later and my car is back and looks brand new - the work of the entire staff at ABRA at 3710 Lawrenceville Suwanee Rd Suwanee, GA 30024, was outstanding.
The office staff took care of everything and even gave me a lift to the rental place when the car did not show up quickly.
Victory handled my repair and kept me uptodate on all repairs and required fixes and answered all my questions.
There is a rattling noise from the left rear (where repairs were) and the auto-locking has not been set up on the drivers side exterior handle. I guess I will have to bring it back. Hopefully I will get a rental provided.
Excellent service. Excellent customer service. Interior detailing was a very nice touch. Thanks.
Excellent work and service
Great feedback and Veronica was too notch
Samantha was very nice and helpful when we came to the business. And Victor was very professional and informative about the work being done. The body work was finished incredibly fast and it looks like the accident never happened. Thanks.
Excellent workmanship great customer service. Best experience ever, will not hesitate to do business with them. Would definitely refer to other people.
Vehicle Make : Volkswagen
You guys did everything right. It was a perfect experience. I will definitely refer people to your store.
Team was very professional and pleasant. Very please with the turn around time to complete my vehicle.....will recommend to my family and friends!
It's a love hate relationship with Abra. Hate to need their service but they are the best and most professional shop I have used! Would recomend to all my friends relatives or others asking if I know of a good body shop
I was very pleased with my service over there. The customer service is excellent thank you.
Phil was great and kept me informed everyday of the status of my repair. The office staff was very helpful and friendly. I would not hesitate to use them again.
Awesome company, awesome job. It looks new.
Samantha was AMAZING as usual. She called every step of the way, great personality. The staff was extremely great as well. Car was finished quicker than expected.
Everyone was great to deal with. Very professional!
The paint match is perfect...and I'm pleased with how the job was done. Thank you for all the hard work. I would recommend this establishment to anyone.
I was treated very well. The work was finished ahead of the estimated time. And the repair looks great.
Very quick and well done job. Thank you so much for the great work!
Receptionist was very professional and I felt I was very important. Your estimate for repair was much cheaper than the one I got from a dealership.
The quality of work was exceptional. I was definitely pleased with the repair work! You all went above a beyond; when I picked up my vehicle, I was amazed to see the extra care taken by ABRA Auto Body & Glass with giving my vehicle a thorough car wash, they even detailed the inside of my car. WOW!!!
Finally, and most importantly, the ladies at the front were very compassionate, welcoming and understanding. I was in GA on vacation and my experience with ABRA Auto Body and Glass made my vacation quite enjoyable, as all concerns and worries were put to rest. ABRA, THANK YOU for you have done!!!! May God Bless All of You!!!!!
Great service. They kept me informed on the progress of the work and finished quicker than estimated. I am very pleased.
Excellent job ABRA of Suwanee! I really appreciate the fact you went with OEM on our Charger front bumper cover since the after market didn't line up well. You did this oroactively with insurance agreeing to pay of course- but i know and was told directly this was a proactive measure whereas some other shops prob wouldn't even care. Thanks so much for the frequent text updates as well. We are totally satisfied and will definitely recommend your shop to others.
Awesome service by all!! Quickly repaired auto, so that we can continue our vacation plans.
Thanks, Bill & Shirley
Very professional staff. Could tell from the beginning that they wanted to make my experience as easy as possible.
I feel that you should have painted the hood of my car also. You all buff the area that was damaged and it just peel off a little more of the paint. You all do great work but this time it fail short. I will still come back again. Thanks!
Very,very good service. Everyone was very professinal. Will recommend to others.
Not happy at all with the service felt like it was a rush rush service.
Great team of people working there! Very professional and customer service oriented! Love it that they kept in constant contact with me during the process too. My car looks great!
Very organized and professional
Very friendly place they did a great job on my truck
Great service and communications
Excellent communication! Customer focused and a willingness to go that extra mile to take care of the customer.
I am a customer for life. Everyone at Abra was helpful, understanding and very knowledgable. I would recommend Abra to anyone in need of body work or repair.
Excellent service, as always.
Great job on repairing my car. Appreciated the daily communication on status of my car. Very professional staff. Thank you.
Both Lee M, and Samantha Hiner were great to work with. They both kept me informed of the car's progress and handled the repair professionally.
Lee took time both at turn-in and especially on pick up to answer all questions and made sure the car was clean and finished properly.
I had been in several years ago for a windshield and body repair; when this vandalism occurred, I specifically ask the insurance company for your office to handle the repair. I was completely satisfied with the work. Thank you.
Friendly helpful staff. Was completely satisfied with your service!
I was very pleased with the constant communication regarding my vehicle-via text-I had a rental car and ABRA handled all of this well and was very satisfied. I was very pleased with the communication between ABRA and our insurance companies since the accident was a result from an accident. I would definitely use ABRA again to repair my vehicle.
My one comment is that it would have been nice to get informed that my car was done and ready to go. I was told on Wednesday that it would be done that afternoon, then that was retracted. Then they said it would be done Friday, I got a text that it would be pushed back to be ready on Saturday, then there was no further communication. I called on Saturday around 11:30 and was told my car was ready to go and that they closed in 30 minutes. Thankfully I was able to get there just in time for closing.
Other than that, the service was wonderful!
The staff was very friendly. The customer service was awesome. The repairs were quick and seamless. The car looks amazing. Thanks Abra.
On time service and very friendly staff
Your service with Geico program was fantastic. It was so painless. My biggest concern is that I don't want to have an accident but if I do, I can look forward to your great service.
Excellent service and ongoing communication throughout the entire process.
Vehicle Make : Volkswagen
Great job, as always!
Samantha and Lee were great reps
So very nice and super fast!!! Loved everyone!!
Samantha was just wonderful. So pleasant to work with and the sweetest person .
The work and associates were all fantastic. The only complaint I have ever is the unwelcome text messages that I did not sign up for. I should have been asked before the first one was sent out. The first one also was cut off so there was no way I could opt out.
Vehicle Make : Volkswagen
Everyone very professional
Vehicle Make : Mini Cooper
IMPECCABLE SERVICE, AMAZING CARE, THE ONLY PLACE I WILL GO TO FOR REPAIR. WILL REFER MY FAMILY AND FRIENDS.
Great experience as always . You guys have worked on several of my vehicles and I'm incredibly pleased with the service ! Job well done!!
Faster completion than expexted. Quality work, convenient efficient service.
Next time if there is one, don't misplace my keys. They found them so comment is with a dregree of a pun.
My trunk will not close. It should have been checked better before it left the shop. I also do not appreciate being given a survey where the sales rep asks me to give him all 10s because anything less means he fails. That's not a very effective way to do a survey...when the rep has to ask the customer to give all perfect scores...and where anything less than perfect is failure.
I had a GREAT experience with ABRA. I really appreciate being treated in a friendly and kind manor. My car was repaired in just 2 business days. I really liked receiving updates and phone calls during the time my car was being repaired. I was given complete instructions on where to pick up my car and turn in my rental. My car looks great and ABRA even washed it for me! Great customer service and kudos to the repair team. They did an awesome job!!
Best customer experience I have ever had
Clear and quick communication. Everything was set up so easily :) thank you!
Appreciated the promptness and communication.
They were great, they stayed there late waiting for me to get there after I got off work
It took me three trips to get the car back, yet there is another outstanding issue which will require the fourth trip.
Extremely professional and kind staff. Quality service.
I appreciate the updates and excellent service
Great repair experience. Wonderful customer service.
The car was restored in perfect condition. It looks brand new. I am completely satisfied
with the work that was done. The process was transparent. They communicated with me daily as where they were in the repair process. I would strongly recommend them for future service. Thanks.
Great communication throughout the whole process. Highly recommended!
Everyone was incredibly nice and helpful
Excwllent customer service. Great repair job.
Plastic was scarred on the head liner. Fender was not buffed out properly where it meets the door.
John the manager and the whole team in Suwanee was very great!! Made it a nice experience. Would recommend to anyone! Hard to find great customer service but you found it!
Very pleasant to work with. Samantha ans Lee were great.
Excellent job! Staff courteous and friendly.