They were very responsive and did exactly what they said they would do. I was very satisfied with the service and the workmanship.
**** and Helam (sp? sorry) were helpful and professional throughout. I really appreciated their updates; sometimes with these things it's like your car goes into a black hole and you never know what is going on or when it'll be finished. Here though, I was apprised of status every step of the way and the car was finished on time and it looks fantastic. Hopefully I won't need auto body work ever again, but if I do, I'll be back at Abra.
Super job. Quick turnaround
The shop was able to get my car fixed within small period of time. The work looks great and I am very happy that I chose to get it done at Abra.
My car was finished in a timely matter and looked amazing! Plus, Helam and Joshua were nothing but terrific and helpful!
The repairs were estimated to be done in approximately 2 weeks but ended up taking 5 1/2 weeks. The staff were nice but there were communication gaps and it was difficult to get a clear date for completion until the district manager got involved. There was a snag with the insurance company at one point but once that was resolved the car repair took an additional 3 weeks or so. The repair itself looks very good but the process was very frustrating as a customer.
My car looked better than it did when I purchased it new. Beautiful job and impeccable service. Would happily recommend ABRA to anyone in need of their services. They have a new lifelong customer.
I am very happy with the process. Everyone seems to know exactly what they are doing. This company is like a well oiled machine. I definitely give it five stars service .
Battery dead upon pick up.
Flaws (fish eyes) in paint
Window controls not reinstalled properly. Windows will not roll up or down from driver door control panel.
Marks and flaws from where the doors were taped although I was told trim would be removed. I was told other companies would only tape but they would remove.
The over all work of where the majority of the damage was looks well done but the detail work is not up to par.
I have not received car. Car was sent back to Kennesaw location received call on 7 September thar car was ready. Received another call about an hour later stating that the emblems were not on car so long could get car Saturday 8 October. Sowed up about 11AM checked car and emblems were still missing. Also noticed that quaterpanel and bumper were not flush. Still waiting for car 12 October
On time, on budget, as promised AND a great job too
Excellent job and very efficient-completed work before promised and charged less than the original estimate. I would definitely use them again if needed. This is the third time I have had them repair any of my vehicles. Very professional and accommadating. Thank you!!
Dr Ronald W
Very satisfied with the body work completed on my Nissan. Helen and Jim kept me informed throughout service and were spot on with their estimate and time of completion. Would definitely trust returning my vehicle to Sandy Springs Abra in the future, if needed.
Great service and very affordable
Everyone I worked with was friendly and professional . Repairs were completed as promised.
the customer service was very professional. they immediately took care of me and answered my questions. the actual service was as schedules and again professional done. thank you.
ABRA did an outstanding job and the staff was exceptional.
Perfect. Love that you guys even washed my car and cleaned it out. Thank you so much.
The car looks great! Thank you!
Excellent service, excellent work, I would recommend to everyone.
Excellent service, great people
Work was completed on time and within budget
This is the second time my vehicle was repaired by ABRA and they did excellent work both times. The car looks brand new.
Service from arrival to departure was a very nice experience. The Staf was awesome.
The team is very friendly and willing to work eith me. Awesome with the updates. Thanks
Thank You all for the Esteemed care taken of My Little SnoWite. Thank You,All so Very Much! Very Satisfied Customer Here! :-)
Sharon P. Holliman
The repair was done quickly. I was very happy to get my car back so soon
Good work as promised, finished in a timely manner.
Vehicle Make : Volkswagen
The color is off and appears more green than blue. I will bring it by tomorrow.
The process was long, but I think was because of the insurance company. Helam and the rest of the crew was very nice and professional.
Excellent work & wonderful staff, we always go to Abra when we need Abra for body work on ours cars.
They did a great job keeping me updated and answered all of my questions. I would def recommend them to anyone! Thanks for everything!
More accurate & frequent communication would have been appreciated.
Vehicle Make : Volkswagen
Understanding it took longer to be repaired due to the holidays, all employees I spoke with were informative and straight forward
The most amazing experience I have ever had! From Helen at the front until I picked up my car. I can not say enough great things about my experience!!
Great service, great communication, and very friendly people. Thank you!
Jim, Rick, and the nice lady at the front desk were all super-professional & memorable!! Great service!!
Great customer service - friendly family-like yet professional environment - work was performed quickly and to my satisfaction
You always do a great job. Thanks again
I will be more than happy to refer everyone I know to ABRA Auto Body and Glass. I'm so impressed with every aspect of my experience with your company.
I love that they kept me up-to-date on what was going on with my car with the text messages and calls so that there were no surprises
Vehicle Make : Volkswagen
Always communicated each step during the repair process.
Best customer service experience I have ever experienced - thank you for making a huge difference during an unfortunate accident. The staff was amazing!
Great job! Give y'all a 10
I really like you'd secretary . She is very trying do the best job and the my car I have to say it is repaired perfectly .
Great service and communication
Excellent work....will recommend you to others.
Everyone was AWESOME!!!! Thanks
Thank u for working with me
Exceptional work! Looks as if my car has never been damaged.
Terrific service. Great people. Jim, the GM is great!
My tail gate would not work when I picked up my car. ABRA did take my car to Mercedes to check it out. I'm sure I will be happy in the end tomorrow
The door was repaired well. It looks like new
I managed the largest Chevrolet dealership in the South for over 30 years,so I should know what it takes to make a customer satisfied. I am a completely satisfied customer. I hope I don't have the opportunity to use ABRA again, but I guarantee I will be telling everybody I come in contact with how pleased I am with your company. Thanks.
Vehicle Make : Mitsubishi
Very professional work in a very timely manner
It was supposed to take 6 days to repair my car. Was there for four weeks. They never communicated with me, I always had to call them. My car had a lot of damage so I knew it needed extra time. I picked up my car today...it's squeaking and smells like burnt medal. I have to bring it back in.
I'm very satisfied with the repair and also that you keep me informed on the repairs.
Great service! Friendly Staff and Constant updates on Service. Overall very satisfied with my results.
Excellent service and workmanship! !
Lisa and Steve are great and very professional.
I'm very satisfied with the work done on my car.
Thank you so much Lisa !!!
Awesome customer service from the phone to the door!!!!!!!
It took much longer than estimated 4 days longer which cost me in car rental also text messages did not match info o was getting from the shop. The car looks very good
Outstanding customer experience!
They have a kind and trustworthy team that made it easy to leave my car in their care.
Vehicle Make : Mitsubishi
So glad the team at ABRA takes the time to do the job right the first time. Thanks ABRA.
App't was rescheduled because they were too busy due to drop ins.
They were great and very accommodating. I will use again on future.
Good communication and ready as promised
The service was simply amazing from start to finish. The staff is great and the service was quick.
Vehicle Make : Volkswagen
Great customer service and I love the email updates
Have had the unfortunate need on a number of occasions over the years for bodywork from auto accidents. I have used ABRA because their work is very good and they are always professional. Their price is very reasonable to top it all off.
Steve did great job and nice lady up front. Manager insisted he keep my truck until geico paid bill.Not professional. A whopping 108.00
Great customer service! Thanks again!!
Car looks great. I was well informed throughout the process. The team was courteous and friendly.
You guys always do good quality work. We would not pick anybody else and you stand behind your work.!!!
Job well done. Thanks for the status updates and quick response to my inquiries...
I really appreciate the information that customer service gave me as issues arose in the repair of my automobile
I was very impressed with how my car turned out. I'm extremely impressed with this company. They were able to fit me into their busy schedule and they kept me informed of how my car was coming along. I highly recommend this place :)
Vehicle Make : Volkswagen
Great communication and service!
I was more than pleased with my car repair.
The entire process was pleasant. I was kept
Informed. Lisa and the team could not have been nicer.
Finished repair ahead of schedule. Thank you so much!
they were excellent! they were fast! and they were super kind!
I am happy with the professional way the whole experience was handled. The timely manner the work was done and the thoroughness of the job. Well done!
Vehicle Make : Volkswagen
Thanks you did a great job repairing my car. I am so glad, she looks like new.I hope I don't need you again. But if I need car repairs I feel totally comfortable bring my car to you. If any of my friends need work done I will refer them to you. Thanks again great job n and outstanding customer service. Cora G
The service was great and everyone was very friendly!!
Thank you, text message updates are great
Great job! Excellent customer service!! Thank you!!!
Awesome service & excellent job. Many thanks.
Very good service and nice people
The repair took much longer than expected; part of the delay was due to the insurance company. Your staff exhibited courtesey and professionalism the entire time.
Ron and team were very helpful.
You guys are the best, can you recommend an auto shop that i can take my other vehicle to for mechanical repairs, specifically: replace my heater core?
Vehicle Make : Volkswagen
They were all great to work with!!!!
They were very friendly and professional! Great job! Thank you!
The girls in the office were very polite and friendly. The service was excellent and prompt. I would return there if the need for this kind of service ever needed in the future..Judy L
Nikki was great and very attentative to keep me in the loop as to the status of my vehicle.
Great experience customer service supreme 10!
Absolutely positively great experience. Second time using you in 6 years and if anything the great service was even better. Really like the text updates. Nice touch !
Noticed a significant amount of change missing from my vehicle when I picked it up. The amount wasn't tremendous, but the fact that I was missing a noticeable number of quarters and dimes is both frustrating and extremely upsetting. While I did not leave anything valuable in the vehicle, I don't appreciate the unethical way I was treated.
Car looked great...done in a reasonable amount of time kept informed of progress and staff very pleasant and helpful
Loved the fact that you gave updates as to the progress of the work. Fabulous. You made it all easy ! Thanks Evelyn C
Very professional trust worthy on time of having my truck ready kept me inform
Vert nice and professional group of employees
Nice to do business with you. Very caring and competent
Job well done by everyone I dealt with. Good work done on the car -- I even picked up a clean car! Thank you.
I wasn't satisfied and when I brought it up to your personal he immediately wanted to say that the area in question wasn't in the scope of work.
Everyone was courteous and professional. They communicated every step of the way. I am very pleased and have referred friends to this location a number of times in recent years.
Abra did a really great job and kudos to staff
I would definitely recommend to others.
The Service people were friendly,attentive and kept me updated on the status of my car.
I had an outstanding experience. Every person I encountered was wonderful. The work looks terrific. I was kept informed. I could not be more satisfied.
Thanks for speedy repair! Appreciate your efforts.
I truly appreciate Ms. Braswell, Nikki and Andy for their patients and professionalism. With the situation I was in I feel they went above and beyond in helping me get everything resolved correctly. I thank each of them so much for the quality customer service they provided me.
Excellent job. Communications good.
Great job. Stayed on top of everything. Nikki and Andy went way out of their way to make the job come together. I'm in the claims business. This is way above exceptional service.
Andy was thorough courteous and followed through with any promise
Nikki was absolutely wonderful! She made me feel like family and I trusted my "baby" was in good hands. I greatly appreciate the professionalism & curteousness she presented for Abra. Thank you all again!
Nikki made sure I was up dated at all time and also assisted me in dealing with the insurance company. The services at this odfice was outstanding!! 5 stars
Andy was very helpful. Also, the repair work was done quickly, the car was clean and within the budget.
Thanks for the quick turn around.
The quality of work and customer service exceeded my expectations
Very responsive, very understanding and courteous.
The staff here was just simply amazing . I highly recommend Abra, and I will return to this location for future work. The staff was very prompt, professional, and a quality of customer service was amazing!
I had a great experience. I am going out of town and originally my repair was supposed to take a week, but when I let Nikki know about my situation, she worked magic and everything was done before I left. My car looks as good as new.
Very professional and timely. Really appreciated te door to door service
They were very nice I just picked up the car so I look forward to testing it. It looks very good. I would recommend them
You kept me informed about the progress of repairs. You seemed to do everything possible to eleviate any concerns I might have had. This was my second most satisfactory experience with ABRA.
Shakita kept me abreast of everything that was going on. She was extremely friendly and patient. Steve and Ron are great as well when answering my questions. The work that was done is great. I had a concern and Ron addressed it quickly. Overall I am pleased with the work, timeliness, and customer service.
The best service possible! I would use again and highly recommend to family and friends!!!!!!
Highly professional staff. Good communication. Easy and as hassle-free as possible (especially given that a car accident and repair is never a pleasant event).
The communication from Abra was fantastic. the calls and emails were enough to provide confidence in the timeline of the work. Whereas the work in the end was well done, the quality assurance checks were not acceptable. When I came to pick up my car the first time, the door and window were not properly aligned. Also, the interior lining was not put in properly. They kept the car for another day and a half. When I came to pick up the car the second time, again the door was still not aligned correctly. They took the car to the shop two more times while I waited before the door was properly aligned. In the end, the car looks great. My question is, Does Abra expect the client to point out errors or just accept them?
Steave at Roswell Rd, Atlanta was extremely professional and courteousin delivering services. Steve provided timely updates on my care repair which I appreciated.
the staff was courteous and the repairs were done well and quickly.
Front desk very personable. Steve who did estimate very good, very thorough with what was going to be done. I never saw the ones who actually did the work but the car looks great ! No complaints. I would recommend you to others.
Very informative, friendly! It was the best car service with customer oriented care and an excellent performance! I was very happy with care and will recommend your service to all my friends and clients! Thank you!
Thanks so much for working on my car! It looks great. :-)
Appreciated the willingness to work with my schedule
Everyone was friendly, professional, and informative. They helped to make the process quick and easy. I would recommend ABRA to friends and family.
Always Great service and workmanship!
We were very satisfied with the work done on our car. We were also very satisfied with your staff. They were always polite and professional. We have already recommended your repair shop to friends and members of our family.
I was very satisfied with the expediency and quality of the work on my car. I would definitely recommend ABRA to friends and family.
Better than I exected. Thank you
EXCELLENT JOB.... I DONT EVEN RECOGNIZE THE DAMAGES.
The radiator cap was not completely put on and the engine began to over heat. The manager of the shop was very concerned and apologetic so I was satisfied with the response.
I entrusted Abra with my Infiniti and they did an outstanding job restoring my once damaged vehicle. I would recommend them to anyone. They also did a great job of keeping me updated on the progress of the vehicle.
Car looks fabulous and it was completed on time! Great!
I feel like I have a new car. I am very appreciative. It looks great.
The staff was very courteous and knowledgeable.
Everything was done as requested, the car was returned in clean condition and 2days ahead of the schedule. The customer service was excellent, everyone was very helpful.
Waiting on parts that were lost while repairing my car.
I appreciated the frequent communication.
Excellent team that supported me. I trust the management, my highest compliment.
I am completely dissatisfied with the job was done on my car.
Unexaptably low quality and I hope the proper steps will be taken by you .
Super fast and professional! Thank you!
I was treated with respect, kindness, and all the love that anyone can expect. The general managee Amanda is justice awesome. I would recommend them to anyone.
Thank you sooooooo much
Very timely and great service. Great communication and constant updates
Repair was completed early.
Lee was thorough and a pleasure to deal with. I plan to bring in another car for repair. Kasey was responsive as well.
My rear seatbelt was not put back in place which put my family at risk since we're a family of 5. There was compost all over my car. The paint job is splotchy. I'm really not happy at all with this service. And need some assistance immediately.
Excellent service and communication throughout the project.
I called more than once to bring my car in for repair. Each time I was told they did not have my estimate. Luckily I saved my estimate and provided them the info as to what would be required. They told me it would be a 3- day job. I knew this was incorrect because the estimate stated no more than 3 hours. When I told that it will take 3 days, this leads me to believe that I will need to obtain a rental car which would incur more costs on my end. Additionally, each time I tried to call and book an appointment, I was told they were overbooked. I finally managed to make an appointment for the Wednesday that I brought my car in, and when my husband brought the car in, they told him they had no appointment on record for my car's repair. Basically we had planned all week for the car to be repaired to be told they didn't know about the appointment I made the week before?? Luckily they took the car in for repair. Amazingly, it took a little more than half a day- not 3 days like I was originally told. Good thing I didn't rent a car since I was able to have my car fairly quickly despite all the confusion. And this is why I am not "completely" satisfied with my "experience". Thank you
The Abra team was great! Very courteous and professional. I love that that I received text messages and emails about the progress of my vehicle. Ron went above and beyond!
I have used you in the past and I am always pleasantly surprised with the service and quality work .
The car should not have been returned in that condition!
The staff was top notch! Would not hesitate to bring any vehicle back and have recommended this company to friends and family.
Nicest bunch of people to work with. They were prepared to handle any glitch that might arise and when there was one they bent over backwards to make sure I was satisfied.
They made sure to listen.
It was a pleasure to work with Casey, Bob and Amanda.
You guys did a great job!!!!
Vehicle Make : Volkswagen
Looks great, suprised how nice it worked out
My bumper looked like new and the work was completed a day earlier than originally scheduled. Thanks for excellent service.