I'm very pleased and impressed with the quality of the repairs to my vehicle and how quickly it was returned to me.
I'd rate it a 10. It's hands down the best body shop experience I've ever had.
I have to say that I originally booked with Abra because they are supposed to be the best in body work. My family and I have used them before, at least twice on my previous vehicle. The staff is very friendly and helped make the process relatively easy. Dawn was great to work with and kept us informed of the status of my vehicle. At first, the car seemed fine- it had a few places on the hood where the paint dimpled, but I accepted that as a normal part of the repair process. However, once getting home I realized that the left fender that was repainted already has a ding on it. Maybe they did not paint all the way down, but a newly painted fender shouldn't have a ding on it. I got over that, but upon further glance I realized there is a circular mark on the side of the hood repainted where it looks as if something was set on it. This is a relatively minor thing you cannot see if not in bright light, but why should a day old paint job not be perfect? Then, I noticed that scratches were on the right fender of which they did not even work on that are more noticeable as well as new dings. I could get over the circular mark on the newly painted hood as a poor paint job, but new scratches on the right fender that they did not even work with are inexcusable. I am happy to have my original problem fixed, but I came out with more scratches/dings than I had before coming in and a sub-par paint job on the hood. Needless to say, I will not be using Abra again, and I will complete online reviews regarding my experience. My family is in the car business with both General Motors itself and Southetowne, so needless to say, we are disappointed and will not be recommending Abra.
The lady that called every couple of day's was very plesant and efficient yet thorough- I was do impressed with her that I have ABRA coming Monday to my house to replace a windshield on a another ther car.
Everyone did an exceptional job of keeping me in the loop and the work made my car look like the accident never happened. I give them a solid 10!!
Appreciate everyone involved with repairing our Toyota! All seemed to care about the job they were given! Thanks to all! Betty
Scott did an excellent job communicating and answering all of my questions. The work was completed in time and everything looked great. If I was starting up an auto repair shop I would want Scott on my team.
Ginger and Scott both did a fantastic job keeping me informed on repair progress. I will recommend Abra to friends and family.
Scott Ashmore kept me informed on the progress of my car repair. In the week that my car was in the shop, I received 9 texts and spoke with Scott 4 times on the phone regarding the repairs being made on my car. I would definitely refer my friends to ABRA and would also like to thank Scott for his professional customer service!
Vehicle Make : Volkswagen
Very professional. Amazing customer service!
Everyone was super nice and very helpful I'm very satisfied with my results on my truck and I would come back again I'm going to recommend anyone I know that needs body work to come there
Due to extenuating circumstances during the repairs, my car had a bit of an extended stay with Abra. I was not happy, but Tony the GM extended himself to make things right. Dawn kept me updated and Ginger was a sweetheart.
I respect the way Abra conducts business. Thumbs up to the fine folks there.
Well done. Appreciated the timely and consistent communication.
My truck looked Great and finished by date promised. This is my second time using Abra Auto Body & Glass. They do nice work & the staff are very friendly & helpful.
Thanks a million!
Everyone was friendly and professional.
Ms Dawn kept me updated on all parts of the repair.when you get a call that helps mind rest and focus on other thing .Great work
The service and the people are wonderful and work well with people
Everyone was very nice and helpful. Kudos to Scott.
Quality work will recommend
So very satisfied with the whole experience. Thank you for getting my car back to me so quickly... and beautiful again !
Excellent service from start to finish, and I was kept well-informed throughout. Looks like new!
They were above and beyond hospitable--patient and polite...
There was great communication the whole time by either text or phone. I couldn't ask for a better experience at a time like this
I Really Appreciated The Staffs And They Hard Work On My Car. THANK U ALL
Great work as always! Thank you!
Great people! Great service! Have used this company before and would use it again if needed
Top notch service and communications. Great job
It took longer than I expected but well worth the wait. My car looks great. I'm
They were amazing......the whole team. AND my car looks great! Thanks!
Great service from start to finish. Customer service is second to none. Thank you.
The staff was very professional, very helpful, and the service was great. They completed the work on time and the vehicle look brand new. I would highly recommend this company.
Vehicle Make : Mitsubishi
Will definitely use again!!!
Outstanding customer service. Staff took pride in ensuring my needs were addressed promptly and properly.
Vehicle Make : Volkswagen
Wonderful customer service and top quality workmanship! I wouldn't consider taking my vehicles anywhere else. Eddie the General Manager was extremely helpful and very polite. He kept me informed and truly cares about the customers. Also, the girls in the office were a pleasure to talk to while waiting for my rental. Awesome place.
Great experience, everyone was helpful from beginning to end.
Thank you so much for keeping me updated throughout process, the caring staff, as well as an amazing job on my repair. I'm so happy my vehicle turned out so well!
I just wanted to say that Jasmine took very good care of us while our vehicle was in for repairs. We really do appreciate the prompt way that everything was handled.
Great customer service great work.
Quality workmanship and superior communication.
I am more than satisfied with the service that ABRA. gave to the
Repair of my Wife Car... She says thank You... My customer
Service Manager Ms. Jasmine Megan kept me informed
Through out the repair with updates on a regular basic. She
Everyone at Abra was awesome, smooth process, excellent repair.
Enterprise car rental was a little problematic- thought the car would be at abra waiting for me but had to go to satellite office. Lost valuable time, but the car was excellent. Rental car drop off service was much easier on the backside, as I left it at Abra and not the enterprise satellite office
Jasmine was awesome. She did a great job keeping me informed and I felt she had my best interest when dealing with the insurance company. I would definitely recommend ABRA to anyone who need their cars repaired!
Every one was very nice and friendly. Took care of u like if it was their own. Very happy with everything.
Paula and Jasmine did an excellent job of keeping me informed of the status of my car repair. They were very friendly, approachable and courteous. Overall it was a great experience dealing with them.
Car looks great! People were attentive, helpful and FUN! Come to Meat 'N Greet anytime and call me if staff doesn't treat you well!
I absolutely love the team at ABRA in Newnan, GA. They're fun, easy to talk to and incredibly helpful. From the moment I walked in the door, I felt welcomed and at home. Throughout the time that my vehicle was at ABRA, I was treated with respect and received amazing customer service. The amount of communication was fantastic and I felt like I was informed about every move. I will use ABRA and recommend them to everyone I know.
Abra and the customer service provided by Jasmine were so far above any expectations I could have possibly had. I never had to wonder what was going on with my car or call to check, Jasmine kept me updated and put my stress at ease. My car is back to looking brand new and I will never use another body shop!
Great work! You guys are awesome! We were very pleased with everything ! Thanks for keeping us up to date on everything going on with the jeep! We will use you guys again when we need work done again ! Thanks again
Im very satisfied with the Quality of the work perfomed
by your team thank you
Very knowledgable and courteous service.
I truly appreciated the excellent customer service by all regarding the repairing of my vehicle especially the daily update provided by Jasmine
Thank you very much
The staff is very knowledgeable and professional during the complete the process of my vehicle. I would easily recommend Abra to anybody to take care of their vehicle
Everyone was friendly and helpful!
Quick and thorough service. I have always had great experiences here. Thank you
very efficient and friendly thanks so much
As in the past, above and beyond customer service, workmanship, just a great group of folks. Will be back in the future.
We are totally satisfied with the car repair but even more pleased with the great customer service we have received from the helpful office staff. From the moment we called Dawn Doughty was willing to help and she did just that. She contacted the insurance company right away and got the **** rolling and made us feel like she did not want to loose our service. She even showed compassion when we told her about our situation and seemed even more willing to help. We are really happy with the updated texts we got and the phone calls to tell us where we stood! Given we live 4 hours away, you all were kind and willing to make such a stressful situation we were going through seem so much better and easier to take care of. Thank you so much!
Very professional. Kept me informed throughout the process. Great repair job!!
The Newnan Team is awesome!
Great service as always. Great job too.
Top notch service and amazing work. First class all the way! Will send as many people your way as possible. Thanks guys.
Your Newnan location is fantastic. The staff...particularly Jasmine Mehan...made sure to keep me updated on the repair progress of my vehicle and had everything completed quickly and efficiently. The body work looks great and I drove away encouraged and pleased by their unmatched professionalism!
Thank you for constant updates and speedy completion.
Vehicle Make : Volkswagen
Jessica was Awesome! Excellent service from the time I walked into your business. Besides the texts, she physically called to update me on the progress of my vehicle at each stage. I would definitely recommend Abra and will return in the future!
Great job by everyone and the repair looks as good as the original.
Thank you Jasmine
Jasmine was awesome.She helped me threw everything took care of everything kept me informed.Everyone was awesome Thank u guys for everything.My car looks awesome.
Excellent service from the entire Team!!!
It was a pleasure doing business with ABRA. You did a great job repairing our car. The work was completed in a reasonable amount of time. Jasmine was an excellent employee, she kept on top of everything from start to finish. She called me and updated me on the progress of the work being done. I would use ABRA again and I will recommend you to my friends.
I was kept in the loop on what was happening with my car. Everyone at ABRA was so incredibly nice and helpful. They are wonderful, and my car looked like it was new when I picked it up. So happy to have it back. Thanks so much.
I had an absolutely positive & professional experience with Abra in Newnan. Jessika went above and beyond to accommodate me and alleviated all of my concerns. I would definitely recommend Abra to everyone I know.
Wife picked up vehicle; part fit up is bad.
Dawn and the team at Abra was great. Great customer service and they kept me uo to date on the process of the job
With the hassle I experienced from the insurance company that was deemed liable for the damages of my vehicle, it was refreshing to have been in the company of Abra Auto body and glass. Thanks for the sufficient and speedy repairs done to my vehicle.
I was satisfied with the work done will I use abra in the future yes job well done
A perfect experience. Jess became my new best friend
I was only disappointed that we had to wait approx 2 weeks before we could get the car in the shop. Otherwise, great.
Great job and we appreciate delivering car to our house. Dan S
Jasmine did a phenomenal job assisting us with our repairs. I am extremely happy with all repairs provided and I would refer others to Abra for any repairs in the future.
Fast service and excellent communication
Everyone was helpful and professional
EVERYONE was amazing there! They handled everything from my rental to insurance and they even had my car (which was nasty, with two kids and forgetting about my appointment) spotless clean! Honestly I don't think anyone could have been more professional and helpful. I will NEVER use another body shop! Thank you guys!
Jessica and Paula were great
Jasmine was great. She kept us up to date almost daily with the progress. All interactions with ABRA was great. We will definitely recommend to everyone and would not hesitate using them again.
Very fast, thorough, and friendly.
Best customer service ever and my car looks amazing!!
Repairs done in timely manner. Always kept up to date on vehicle repairs. Very friendly and good customer service. Vehicle was repaired and looks great.
Jobs was done quickly, faster than originally estimated and the bumper looks great. Couldn't be happier.
Fast turn around I like being kept up to date with progress
You guy did a great job and in a timely fashion.
Everyone where very helpful and answered any all questions I had. ABRA will be the body shop we will use they did an excellent job on my 2013 Ford Egde. Thank you ABRA
Excellent customer service nice friendly staff I would highly recommend this body shop
Vehicle Make : Volkswagen
Thank you very much for fixe my car every one is very nice thank you thank you very much God bless you
The car looked brand new and the service was impeccable.
Your attention to details is impeccable!
Great experience. Excellent customer service!
Very friendly and professional staff. I appreciate good customer service.
Wonderful experience. Speedy but beautiful quality repair.
Great job kept me informed on status of my vehicle car looks like new
Though they were booked out for weeks, Dawn was able to get me worked in within a few days. ABRA did an AWESOME job. I am thoroughly pleased with the work. I would be more than happy to refer them to my family & friends!!!
Friendly and kept me up to date with proceess.
After repairs, a high pitch whistling sound is experienced when driving more than 40MPH
Car was repaired back to its original condition! Awesome job!
Jessica was so nice and helpful that the wait for my car didn't seem as painful :)
I am satisfied with the repair although my wife will do the ultimate inspection. I will certainly recommend Abra to family and friends. Thanks although there was a delay I'm still pleased with the service and staff.
Everyone was very friendly and professional
I was completely satisfied I will use y'all again
Thank you very much. You made a pretty bad issue a very easy process and kept me updated along the way. Thank you again.
Everyone was amazing keep up the great work and thank you for having it done earlie.
Thank you so much for keeping me up to date!
Very nice staff. Brought car to me since I didn't have a way to pick it up. Very satisfied. Car looked beautiful. Jessica very helpful.
Jasmine did a fantastic job!
Very professional and courteous
The job was handled with complete satisfaction. The people were respective friendly and professional .I was informed daily about the progress of the repair every day .I will highly recommend Abra to many.
Great Job! Fast service and great staff!
Abra did a great job repairing my Infinity. I was very pleased with their service in completed the repairs in a timely manner. Staff was very accommodative and kept me informed of the progress. I would not hesitate to refer this company to my family and friends.
I have used abra several times in the past and have gotten great service each time. Will continue to use abra in the future. Dealing with Paula and Dawn and the rest of the staff at abra is always enjoyable.
They kept me informed throughout and ere extremely courtious especially Miss Jessica and Miss Paul who handled my claims.
Technician was very professional
Looks great and work done quickly. Completely satisfied.
Jasmine is awesome! She gets a 10 for customer service. She continually kept me updated. And carefully monitored our Lexus. Couldn't be better!
Fast professional fair price and polite
I would like to thank Jessica and Paula at the Newnan (GA) Abra location. They were kind, professional, and patient with me!
Excellent service - from the estimating stage thru the daily updates to their ability to move my finish date up to accomodate an overseas business trip that I needed to make; they did an exceptional job!
Very friendly and knowledgeable people! They did a great job fixing my car. I loved receiving the text updates!
Jasmine was so helpful and friendly as was the other woman in the office (sorry I didn't get your name). Work was done in a reasonable time, looks good so would recommend your place to anyone.
Thanks Jessica for all your help
It was a great experience. Everyone exemplified excellent customer service skills. The work was done In a very timely fashion and I was constantly updated. Thank you ABRA Newnan team!
We were very pleased with the service we received, you kepted us informed along the way. Jessica was very proficient with explaining the detailed repairs that were done. Job well done
Excellent service! They took very good care of me!!
The one thing that impressed me most about my Abra experience, besides the great repair, we're all the smiles you see when you enter the office. They were all great people and I enjoyed working with them.
Jessica did a great job keeping me informed and up to date every step of the way and also provided a rental when they didn't need to. Outstanding customer service from everyone and I appreciated it and would recommend ABBA to anyone. Thank you for all you did for me.
The whole team did and awesome job!!
Jessica was extremely professional and a pleasure to work with. She kept me very informed. The other staff members that I met were also very friendly and helpful.
Wouldn't lit anyone else fix my car !
Easy to work with and excellent communication
Whoever did the work did a factory professional job.
Completely satisfied. I hope all the insurance
companies use your serviced. The price
For you work was resonably priced.
Loved Jessika Longhorns valet me to Cracker Barrel
Thank you so much for cleaning my car
That made me feel so special.
I have not been able to do that and I am
Soon to pick up family at the airport
and that was such a blessing for you'll
to have done that for me
May GOD RICHLY BLESS YOU .
For your kindness.
Ms Joanne E
Very good job I am very satisfied with the way my truck looks thanks Abra
I had a fantastic experience Jasmine was great. She kept me informed through out the process. Rest assured I will suggest to anyone to use this body shop.
This was the best experience I've ever had when I've needed work done on my car. From Jessica, to the mechanics, the staff is fantastic.
Service was fast and friendly car looks great thanks.
New headlight does not match the old one. There is a very noticeable discoloration
Professional team and really nice people.
Professional quality work throughout. Thank you, I am extremely satisfied.
Your team is wonderful. The women in your office were nice and informative. Keep up the good work
The employees were so friendly and nice. From your first-meet ladies at the front desk to the estimate lady I dealt with. They all made me feel I'd be very well taken care of. All questions were answered and handled with promptness. Your team is to be commended for how much they care about their jobs.
I loved how nice the staff was - and my car is beautiful & so clean! I hope I will not have to be a repeat customer, but if I ever need auto body work, Abra has my loyalty!
The texts and the calls were both good ways to keep up with the repair progress.
it was a great experience. I would recommend Abra auto body and glass to anyone.Service is a 10 out of ten.
Very well satisfied-if anything comes up I will let you know
Paula & Jessika were fantastic, both ladies very professional and kept me informed throughout the process!
Great work and consistent communication through out the process.
Paula and Dawn kept me informed through the entire process. The manage came out and made sure I was completely satisfied.
These people treated me like family time I walked into there doors great people I would recommend everyone
The front office staff and Jessica were helpful and friendly.
I will always use and recommend Abra for my car needs. Thanks for a great customer experience.
Everyone was very nice and helpful. Always kept me updated and answers any and all questions.
Friendly competent staff kept me well informed through the whole process
Great communication from the entire staff. The repair job was excellent
I am quite satisfied with the work done on my car and to top it off, great personal customer service from Paula and Dawn.
Everyone was professional patient and kind
I loved the work that was done to my car.
Great service. Loved the daily contact.
Meet expectations in a very timely fashion.
I am very very satisfied. Thank you for the professional repairs and cleaning up my car inside and out. When I picked up my car it looked like a brand new car. Thanks to everyone everyone. I will tell everyone how happy I am.
Great communication and Paula is the bomb. Great team work.
Abra exceeded my expectations. Repair was completed ahead of the estimated time and the vehicle looks better than new!!! Dawn kept me updated almost every day. Outstanding staff and outstanding job
The text messages were contradictory to the email communication, very confusing. As for the repair itself great job.
Goods work and very friendly folks. I enjoyed doing business with them.
These guys did a great job and kept me informed during the whole process
Friendly, efficient, easy to get to, fairly good about keeping me informed of progress- would recommend to friends
Friendly people. Knowledgeable about my repair. Showed concern.
I appreciate the fact that you got the car ready before the 20th. I appreciate the fact that you stayed late for us to pick the car up. I feel that I was let down in helping me obtain a rental car when I needed one.
I was especially happy that it was clean when I picked it up!
Second time I've used these guys and as always very happy with service and quality. Thanks again. Ty Wren
I really trust Abra when it comes to repairing my car. I know that it would be fix properly and complete.
The repairs were excellent and the car was cleaned inside and outside Eccellent job Thanks
Jessica is amazing!! She is what everyone in customer service should strive to be like!! Thank y'all so very much!
Thanks to all staff members. Special thanks to Paula Bowden and jessika lawhorne.
I'm completely satisfied with the work that was performed on my vehicle, I would recommend anyone who needed body work done on there vehicle also
Paula and the entire staff were professional and kind and did everything possible to make certain my caress repaired and returned to me in perfect condition! Thank you Abra ????
They were extremely polite, professional and pleasant to work with. They kept me up to date on the progress of the status of my vehicle. Either through a text message or a phone call. Thanks for a job well done.