I was always inform on the progress of mmy car. Great job.
Very helpful staff, very happy with repairs
Great team , always kept me informed and I will recommend them to my friends
They were very courteous and professional. They answered all of my questions and kept me informed as they progressed along.
I accidentally pick the wrong location but after arriving and watching/being helped by the staff, I decided I chose right. I liked the calls keeping me informed. Good customer service.
Great communication, friendly staff, excellent work.
Abra made my car good as new. They are the people I want to fix my car when it's been in an accident. Thanks for doing beautiful work.
Everyone that I had contact with were great and so nice. All the women in the office were excellent. I would always use Abra. I appreciated the daily updates.
I greatly appreciate the quality of your workmanship. My car looks great. I also valued the daily communication about the status of the repairs. You did a great job and I will recommend Abra to my friends.
kept me in daily contact and when problems arose provided alternative solutions to resolve the issue
Front office staff was awesome and work on truck was done well, Thank you
I would be happy to refer anyone to use this shop for any repairs they needed. The customer service was the best that I have had the pleasure to interact with. I was well informed of the status of my repairs and when I picked up my car it looked amazing.
The bumper repair is flawless and I appreciate the cleanliness of the whole car. There is an unusual odor inside - like acetone. Haven't had a chance to call yet.
I am extremely pleased with my experience with the work! I would highly recommend my friends and family to use your company
The Shop at Lawrenceville GA was excellent but the location in Conyers GA had no proper customer service. Had me waiting for hours and didn't call to let me know my car was ready for pick up costing me to pay an additional day for rental
Very good staff for customer interface and car returned ahead of earlier communicated date. Will gladly recommend Abra to others.
The staff was fantastic! They got me in and out quickly with no problems. Best service hands down!!!
Excellent service friendly people
The job done on the automobile was very professional. The office staff did a outstanding job of keeping me informed of what was going on and when it would be complete. I am very pleased.
I really appreciate the way you guys gave my truck back to me nice and clean looking like a new truck thank you so much
Job well done.good customer service.
I have to say this was the best experience i have with any car shop. Done a great job to.
Oh my goodness....Steve did a fantastic job detailing my car..The ladies in the front office were stellar. They went out of their way to help us. Wonderful staff....Abra not only did a professional job, they also kept me up to date on a daily basis. I could not have hand picked a better company.
Lisa and Clay B
Everything was great, especially Karen. Made the process very simple
Customer service was great, got texts and calls everyday keeping me updated on my car. I appreciated that so much.
Cut back or eliminate the multiple texts from hq.
Great job on the car; flawless execution!
It was quick and well done. The ladies in the office are also terrific and great customer services they know what they talk about .
Customer service was excellent! They definitely went the extra mile for me!
all very well only that much time to repair it
Continue being friendly & professional, it is greatly appreciated.
Very friendly n completely did a wonderful job on my vehicle....thanks for the awesome service...
Thanks for a job well done. I asked for you all because of past work and you didn't let me down.
This was the second time I took my car to Abra. And once again I hot great service they worked hard and fast to get my car back to me. It was great having Franita Kendrick keeping me informed everystep she was easy to talk to and had excellent customer service.I definitely have recommended Abra to family & friends and will continue to do so.
Everyone was very nice. And professional. I'll definitely go back there if I ever have anymore problems
Vehicle Make : Mitsubishi
Great service and easy process!
Friendly helpful staff. Up to date info on car repairs
The staff is very friendly and attentive. I am pleased with how my vehicle looks at completion. Thank you for the frequent communication about how repairs were going.
My family and I have used ABRA several times now and have always been very pleased. Everyone is helpful and friendly. My car looks great. I would definitely recommend ABRA to others.
Good job... Very professional... And good lookin too!
Great job. Looks like new.
Amazing customer service and work.
Good experience. Like the text messaging each day.
Very professionals and efficient. Keep customers informed of the fixing process. Courteous. Good relationship with customers. Outstanding!!
Great service, great customer cate, fast and detail oriented and take great care of customer and car too!
Everyone at ABRA was extremely professional and nice. Despite the difficulties of having to deal with getting my car fixed, ABRA was one of the few parties that offered continual support and they were very understanding. If and when I need auto repairs done again I will absolutely use ABRA and would be certain to recommend them to my friends and family. Thank you so much for helping me reach completion with my auto repair and for making me feel comfortable along the way. -Gabriel N
SO APPRECIATE the ABRA team at the Lawrenceville location. THANK YOU!!
Great service from everyone in the office. Quality repair work as well. Thanks again
I was really impressed with the customer service. The ladies ob the front end are very courteous and professional I will definitely come back should the need arise!!
Excellent work. Highly recommended! Loved the status updates via text message. Thank you all!
U doing great job it just take a little bit longer but by any way u r such a great repair facility thanks for making my car come back home in beautiful shape
Thank you for all you do.
I am happy that my car is repaired and functioning well.
Very professional atmosphere
Hillary was wonderful and accommodating to work with. Abra definitely made the entire process a breeze!
Great experience. Great customer service.
Everything was great down to the customer service. From the moment I walked into the door until the time it came for me to pick my car up. Everyone there is so so very friendly & nice. Also, I LOVE that you all keep me updated on the process of my car. I received calls and texts about what was going on with my car, which made it a whole lot easier because it just kept me informed on how much longer my car would be. It saved me a lot of stress and it stopped me from wondering, and I loved that. You guys are great!!
You guys are bada, it's like I took a nap and awakened, then my car was finished. Great job!!!
My car was returned to me in better condition than it was when I dropped it off. I am quite satisfied. ????????????????
The Kia repair was done beautifully. I appreciate all the work that was put into it.
A wonderful place to deal with.
I appreciated that the front staff was very friendly and they took the time to explain everything. I am very please with the work that was done my car. The Body Techs did a professional job. Thank you for making this a pleasant experience.
The service was much faster than anticipated and Lisa and Hillary were wonderful to deal with. Thanks for a great experience!
Very professional and courteous!
The staff at ABRA was very nice and professional. I was informed that it would take 1 week to have my truck repaired and was updated every day on the progress and status of my vehicle. The ladies in the office were friendly and courteous.I would definitely return to the Lawrenceville location if I need any other repairs on any of my vehicles and will recommend any friends and family to use ABRA in the future.
I had a great experience with Abra. Hillary made sure to update me on my car via text message and answered any questions I asked her.Everyone from the general manager were kind and helpful. If I ever have a problem with my car, I'll definitely go to Abra.
I will highly recommend ABRA to my friends and family! My experience was great since the beginning! All the staff is very attentive and polite. I really liked how you guys kept in touch with me to inform me the status of my car. I'm one satisfied customer!
The females in the front office are by far the most wonderfully helpful and caring customer service representatives I have ever dealt with! They all deserve a raise!
Excellent customer service, exceptional result. Absolutely happy with the repair. Keep up the good work.
It appears the repair was done well. Hope it will withstand the test of time.
My car is in perfect condition was so fast and the people there ia amazing.
Vehicle Make : Volkswagen
Great job, car looks new again. Thank you, will definitely come back
Excellent work and customer service.
Thank you for the good job.
Everyone was lovely to work with! Great service and so friendly. Greatly appreciated!!
I was completely satisfied with the customer service I received from ABRA while they repaired my Mercedes. On a scale of one to ten I give ABRA a TEN!!
The moment I walked in it was an amazing experience. First, I was warmly greeted. During, the process my car was in the shop, I received messages periodicly on the repairs. Finally, I was so excited with the complete repairs and the convenience from the time I dropped off my vehicle and picked up. Thanks Team!
I like to thank abbra collision for such a good job. I will be recommending your services to my friends and family whenever they are in need of repairs. Good Job!
Andrea, Hillary and Lisa were great and very helpful in any and every way possible throughout the whole process! They answered all of my questions and even stayed later than normal to assist me in picking up my automobile. I would definitely recommend ABRA to anyone needing repairs and hopefully they have the pleasure of visiting the Lawrenceville location! The staff there is awesome!
My repairs were quite extensive, but the end result is that you cannot tell anything happened. I call that a 100% success!
Especially pleased with the outstanding quality of the repairs and the quick completion. Customer service was exceptional and Hiliary is to be commended on her great personality and professionalism.
You guys are Awesome. Job well done.
i've done business in the pass with abra and I was very satisfied.I am just as satisfied now as I was then. Thank you.
Always been satisfied with you and your work,every time,with every vehicle,thanks again.
Quick and excellent work.
Great office staff!
Appreciate the daily text updates.
Vehicle Make : Volkswagen
Service was great and extremely quick
Vehicle Make : Oldsmobile
Dennis Dameron and his staff did a great job. They had the car finished before the scheduled time. Inspected the car together and made sure we had is card in case of any future questions.
Car returned earlier than promised. Great timing.
Best team on the planet. Superb customer service and professionalism.
Courteous, professional team! Excellent work! Will highly recommend to those in need of auto repair work.
The staff are very concerned about the customer, even staying late to allow me to pick up my car after work.
Not only was the process completely painless, but my car looks great!! The staff was very friendly and kept me completely updated. Will recommend to friends and family. Thanks!!
ABRA staff informed me every step of the way with text message. The ladies who worked in the front office area where kind and caring and did everything possible to make me feel at ease about my vehicle repaair. The repairs where done quickly and I was only without my vehicle for 3 days. The ABRA staff did a wonderful job. And should this happen again which I hope it never do ABRA Auto Body& Glass is my shop of choice and I would highly recommend it to anyone.
Thank you ABRA team.
Abra did a great job with my car hopefully I want need them again but if I do that's where I would be taking all of my cars in case of and accident to you guys I also want to thank Andrea and Lisa for their great customer service because it made things easier for me .
Thank you all!
You took a stressful time and eased all worries by expediting service and helping to assure my costs were low. You were all so helpful and appreciative. Hopefully I will never need your services again or that friends or family need them either, but if We do, rest assured you will be where we find solace! Thank you!
Was great customer service and fast repair
Andrea and Lisa were very courteous and the work was done promptly.
Comoletely satisfied. A few years ago a lady hit my car and I trusted abra then as well. While I don't like the circumstances of my repeat visit the crew at abra met every need and repaired my vehicle again and proved my trust was right.
Got it in the shop quickly, got it torn down in a timely fashion, and repaired it and returned to me quicker than I expected. Great job.
EXCELENT SERVICE , VERY NICE AND PROFESSIONAL PEOPLE
A JOB VERY WELL DONE
Friendly and excellent communication.
Vehicle Make : Volkswagen
Thanks for your work. The car looks great!
Everyone is great!! They statused me on the steps of my car. They texted and emailed. This so helped during my frustration of the wreck. I am grateful for these folks. They made a situation much better.
Good experience. Very professional. Would recommend your Company to anyone. Thanks. Truett S
Excellent paint job. MOST Curteous receptionist.Great experience
Im stoked! Happy to have my car back and its like new again!
Thank you very much! Like nothing ever happened. Rear bumper looks great!
You were not only recommended by my insurance company, but also by my personal mechanic; you did not disappoint!
The staff as usual is top notch. Finished within the time estimated and kept well informed through the process.
Lisa and Andrea were very friendly and professional. The work done to my car looks great, like new. And I like how Abra is partnered with Enterprise rental car where I didn't have to drive or be driven to another location to get my rental car. Super convenient.
The young lady in the office (Lawrenceville, Ga), Lisa, is extremely nice. She goes above and beyond. Her customer service skills definitely exceeded my expectations.
My repairs were performed ahead of schedule and the text alert feature kept me up to speed every step of the way. Having access to rental cars at the location was extremely beneficial and a time saver.
The was so shiny and clean when i picked it up. They kept up to date with the repairs. Excellebt service
The extreme professionalism and constant updates assured me that my vehicle was in good hands and being well taken care of.
The only problem was they kept moving the ready day. Just over estimate the time next time and don't keep saying it will be ready tomorrow for 3 days.
The service that I received during my stay with Abra was great! From the initial contact to the final goodbye, my car was handled with tremendous care and the customer service that I received was top notch. I commend Andrea and Lisa for making this entire process effortless for me and my family!! Thank you to everyone who assisted with the repairs of my Nissan Maxima! I will gladly highly recommend Abra to my friends and family.
Vehicle Make : Volkswagen
Thank you guys so much !!!!! My car looks great and you guys got it done very quickly !!! I'm was very satisfied and happy !!!! Thank you guys again !!!!
I wasn't really 100% satisfied as I was told that part of the courtesy they will do the touch up on the little here and there that needs touch up on but they didn't.
Excellent experience all around. The staff is so friendly and knowledgeable. My car was ready within a week and looked perfect! Thank you so much for your fast and friendly service! I will definitely be recommending ABRA!
Great job and highly satisfied
Thank you for exceeding our expectations! We will continue to choose Abra for any and all body work repairs.
Did a terrific job on my car! They got my pickle up and running. The staff was very nice and professional. And the mechanics that fixed my car, I must say they have special hands :)
My car looked brand new I'm very pleased
The service and repair could not be greater than this .
Thank you for serve in the best possible way and thank you
For the best ever job that you all did on my car .
The repair was not done correctly the first time and had to be completely redone. There are some imperfections in the paint. Everyone was very nice & has assured me they will take care of my concerns. The truck looks good but the first failed repair would prevent me from saying I'm completely satisfied.
It was really a nice experience for the 2nd time around the staff was excellent
Lisa and Andrea made the experience incredible easy and painless. Fantastic customer service.
My car was repaired very quickly and looks like new. Thanks for the great job.
Sherwin Williams Ford Fusion
Loved how the updates came to me via text. Office staff was pleasant and professional.
Loved the text updates! The staff (Andrea & Lisa) were very pleasant and helpful!
The team was awesome! Went out of their way when my car rental company failed. You left updated communication on a daily basis! I will definitely recommend you to others!
Appreciate the 100% satisfaction guarantee. Confident if I am unhappy with any part of the repair job it will be made right.
My steering wheel has a large scrape and it was not there before
Excellent customer service experience. Quick response times, timely updates, and a knowledgeable staff is what you can expect at ABRA. I will definitely recommend ABRA to friends and family.
Lisa and Andrea make a great team! I mostly talked with them throughout my experience with ABRA, and they exceeded my expectations! Thank you!
Great customer service!!!
Love the customer service
They were very helpful and friendly. I would definitely use them again.
Additional request were not addressed thus I left it another day
From start to finish everyone was so nice!! Explained everything up front and stayed in constant contact during the whole process. I liked the fact I was sent several text messages through my repair and knew my car was in great hands. I will highly recommend you to everyone!!
Awesome!!! That's what I have to say of the service that I received. From the first day that I walked in the office I felt very comfortable.I knew that this was where I wanted my vehicle to be worked on.I was continuously kept informed of the progress of the repairs. I will recommend Abra to my friends and family
The cutomer service was AMAING. I luv the text messages that kept u abreast of the status of the vehicle
The way the truck was painted and detailed is just amazing! !!!!!!!
Always a great experience. Thanks!
Someone hit our car and the muffler system was seriously damaged. 2700.00 later it's still not fixed and you think you did a great job. We're still afraid to drive it because of the fumes
The process was excellent feom the minute I walked to get the repair completed quickly.
The body work on my car was up to your usual high standards. However, the rear mud guards were not replaced. I was told they could not find any mud guards If I wanted to look for myself and found some I would have to file another claim with State Farm. This not the kind of service I expect from ABRA.
Enjoyed working with you guys. Professional and competent!
Andrea was fantastic she was so helpful and the other young women was so delightful, both of them really made my experience at Abra an amazing one!
Very professional and happy to explain details about the repair process. They were also very prompt on informing me about what was going on while my car was in the shop. I would definitely recommend!
the staff was very friendly and made sure I had the best experience during this difficult situation.
The job was well done!!! Thanks
I couldn't have asked for a better repair job. My van looks brand new on the side that was repaired. If you ever need a spokes person for a commercial or just a reference, I'd be thrilled to tell what a fabulous job that was done and how personable and caring the staff has been during this process. Thank you again for the wonderful job and the pampering you did on my vehicle, which was more than was expected. They even washed it and vacuumed it out inside. Wow! I'm happy to say that I will let my insurance company know how pleased and amazed I am with your work.
Very please with courtesy and the paint.this was third time that painted a vehicle. Good job,
Friendliness of staff is huge. The fact that it seems like any person in the office can help you no matter what the question or concern is huge. The text message updates were very helpful. I was on my way in to get the car when I received the phone call that it was ready. The ability to pick up the Enterprise rental car at the time I dropped off my car was huge. The ability to drop off the rental car when I picked up the completed car was huge. I was very impressed with the service I received; we will return for all body repairs. Thanks so much!
I ask the insurance company if I could change companies, they had send me to Classic Collision, instead of ABRA, in a 3 week period Classic had canceled my 3 time, before the car was appraised one time, when the did appraise my car, another week ent byand they still had not called me to bring the car in for repairs, so I called the insurance company told them what was going on and requested to take my to ABRA , I had used ABRA 3 yrs Ago, with My truck and was very please so, wanted ABRA to do My Car, no problems there, I took the car to ABRA and I am very please again with the service I received there, My Red Bimmer looks Great, like NEW, Thanks again for a beautiful JOB, Paul D Hollifeld Sr
I am very pleased with the job that was done on my car, thanks to your staff:-)
Super great job and great customer service. They kept me updated and treated me and my car with care. Definitely recommending ABRA to all my friends and family.
Did not keep me informed of what was going on with my car. Told me I could come pick it up and then something went wrong and I couldn't. On the day it was ready I ask if we could pick it up at 6:15 and they said they'd be there till 630 when my husband arrived at 6:15 they were gone. The work to the car itself was fine but I just don't like the way We were treated as customers
Great job on the repair! Customer service was excellent and love the text updates!
Vehicle Make : Volkswagen
Couldn't ask for a better experience. Customer service was beyond compare and my car looks AMAZING. I'd only had it for a month before some idiot pulled a hit and run on 985. Abra made my Passat look and drive even better than before. Thank you so much!
My car looks great, very effective updates on the status of my car. Great customer service! Happy customer :)
Excellent service. The young lady Tara not sure I spelled her name correctly was very informative and we received the utmost high care of the status of my vehicle repair from start to finish. Thank you for such good care.
Vehicle Make : Volkswagen
OMG wordss can not describe the feelings that i have about Abra....The customer service was excellent from the check-in to the check-out....I am completely satisfied. And please continue to update to customers every morning with nifty text messages....Loved them......
Great communication and courteous staff.
The service they provided was top notch from the beginning to the end! It actually seemed as if everyone there wanted to be there because they were all courteous and professional! I'm not looking forward to anymore accidents but I will definitely take my vehicle back there if need be!
Awesome job, and superior customer service!! Thank you!
Y I was highly satisfied ! great and timely work
Excellent work and completed timely
Fast, friendly, and easy. Thanks!
Looks and drives good so far. Thank you!!
Thanks for restoring my car to almost looking new again.
Great staff on time midsection things but they said they would fix but I have to come back
Everything went well, & we were always informed with status reports, Thank You
The staff made me feel special. I was always informed as to what was going on. Great customer service!!!
Will refer this company great job
Only one word to use they do a great.job Turn ing. My car look just like new thank you guy for everything
Car looks great. Repairs done quickly and communication was excellent!
You are the best business we have ever had to deal with. However you are doing it, do not stop. You have to be the best.
I was absolutely blow away by the level of customer service and professionalism. Tara at the front desk was awesome, and my service advisor (for the life of me can't remember his name - dang!) was incredible. I HIGHLY recommend Abra!
The whole team did a great job repairing my car. They kept me well informed. Great customer service.
The work team is co operative, effective and in timely done.