SO happy with my service! People are the best. They really care!
Abra provided an accurate quote for repair, kept in contact throughout the process, and provided good customer service.
Vehicle Make : Mercedes Benz
The staff are to be commended for their consummate professionalism and fine work.
Thank the team at Abra Douglasville location. Everyone was friendly and helpful in quite a stressful situation such as a car accident. Thank Mark and the team for a job well done in premier customer service. They did well some time back with my wife’s car, and I’m glad I choose them once more for my own car repair. It looks flawless. Thanks.
Vehicle Make : Land Rover
Outstanding customer service
I enjoyed getting text updates as my car was being repaired.
Great job. Keep up the good work!
I've used Abra in the past and always thought that they were prompt when doing repairs and communication was excellent, unfortunately not this time around, repairs took a long time for various reasons which in my opinion were poorly communicated.
Abra did a great job on my car. They were also efficient and kept me updated on the progress.
Looks good great job and thanks
Great job. I will highly recommend you guys.
Our representative was excellent!!
We were given the utmost respect from the first interview to the delivery of our completed vehicle.
When I brought my car in, Abra did not have my repair in the system. They eventually found it but customer service was not very good. No smile no greeting. I had received call from Abra telling me to have my car there before 5 and I would be taken care of. Not a fan of texts received about my repair work. I called to find out what was going on. Time frame of repair was good. When I picked my car up staff was more friendly. Mechanic explained all repairs. But when I left and barely on the road my warning light came on and all four tires were low psi. Should be 33 and they were 26, 27, 28. Why was this not checked before I picked up my car? I’m sure my repairs are fine but I was not impressed with the overall customer service. And now I have to go put air in my tires.
Several days in and I’m satisfied thus far.
Thanks for keeping me informed of the progress, and answering each of my questions.
I was not satisfied with the length of time it took to do the repair.