Paula was exceptional in making sure I was up to date on the status of my car repairs. I would like to thank Paula for all her hard work and it was much appreciated.
Job well done thank you!!!
Everyone was extremely helpful. Chris was very nice and kept me informed of the progress of my repair. The repair was completed ahead of schedule.
I would like to give a big thank you to the awesome staff. And thank you for doing such a wonderful job!!
Work needs to be checked to ensure all work is complete. Having to come back to have additional work done is inconvenient for the customer. I don't want to take additional trips to the repair facility.
Chris was nice and welcoming the entire process.
Representative Chris was fantastic to work with.
Everyone was very helpful and it was very nice receiving progress report on work being done.
Paula was very polite! Excellent customer service.
Car: the left front tire had too much air in it.. the psi was at 46
ABRA did a superb job on my car!!!! It looks even better than it did before the deer hit it!!! Thanks ABRA!!!! I will recommend your business gladly...
Thank you for handling the repair as quickly as you did. Looks good!
I'm very pleased with the work done on my Honda Civic. The costumer service reps and Enterprise rep are very professional. The body and paint job is amazing. It's almost as if the car was never wrecked. I'm so thankful that Kevin McGill recommended Abra Body & collision. Best body shop around.
The car was returned repaired and clean! I also enjoyed the daily email updates.
This is my secoand time using ABRA. They do not disappoint. The customer service is impeccable and the body work A My husbands car was filthy at drop off, nice and shiny when we picked up. I worked with Chris both visits and he's starting to feel like family! *smile* Thanks ABRA!
ABAB provided prompt excellent professional quality service from start to finish of the repair process I could have not asked for better service. Chris was very informative about what was required to complete the repair.
Thanks for those little small things and going the extra mile. Your customer service is extraordinary and I really enjoyed doing business with ABRA.
Very pleased with the repair work on my van.
Chris kept me informed as to the progress of the repair - which was a big relief. Very pleased with the professionalism of your company. Will be passing the word to others about how pleased I was with your work.
An accident can be stressful. Abra reallu made the whole process easy for me.
Good job in a timely fashion
I love the fact that I was kept up to date on a regular basis, especially since while my car was with Abra, we (Georgia) experienced some weather that caused a delay in my repair. They made sure that I was aware of every move.
Very well done! The Staff - Chris and Tammara(sp) - that I met were really professional and courteous! Thank you for a meticulous and great job!
Continue your great work and customer service!
Thanks for a quick high quality repair. I was expecting not to be serviced for over a month due to all the ice damage to others. We will keep you in mind if additional accidents come up.
They you like family. I recommend who need they cardone
Everyone I had contact with was very helpful and conducted themselves in a very respectful manner.
They did an excellent job on the repalr of my truck!
Great job! I'm satisfied with customer service and management how they were very supportive of fixing my car and I will use Abra in the future also, refer Family and Friends!! Everyone need a raise!!!
Everything went as planned and I was kept informed by Chris. Very pleased.
Great customer device and communication.
Vehicle Make : Volkswagen
Very professional, friendly , kept me informed I really appreciate the attitude , made a bad experience pleasant. Thank you very much. Ed Eldridge
The service I received was excellent I was kept informed on the progress of the working being done. They did a great job I am please with the finish work on my vehicle.
ABRA is the greatest they have repaired two vehicles for us I recommend any an everybody use ABRA the customer service in douglasville ga is on top of their game go ABRA.
The quality of work looks great. Haven't driven it much but if it drivers as good as it looks you all get an A.
Thank you for your timely work and for keeping me abreast.
Chris was absolutely AMAZING! He kept us informed and always had a cheerful comment. I love his spirit!
The work was high quality. They kept me updated on the status of my repair.
Chris was amazing! I appreciate that the staff was willing to work overtime and have my vehicle completed esp considering it was the holidays. Chris updated me daily and I love how personable he was.
Wonderful service and support
I truly appreciated the daily phone calls/messages with updates on where they were with my car.
I just really thought that everyone did a great job. My car looks brand new like nothing ever happened to it. They kept me up to date on everything and they were really nice
Repair was handled quickly and efficiently. Outside and inside of the car looked great!
Professional and job well done.
I liked the email updates. Kept me well informed of the steps that were being taken.
My representative did an excellent job explaining the repair process, going over my estimate and maintaining appropriate follow up. I am very pleased with the repairs and service I received.
Everyone was extremely kind and professional especially Paula and Brittany
Job well done. Excellent customer service. Very satisfied with the end result.
Vehicle Make : Volkswagen
Yes, great service!
It was done in a timely matter.
I was so excited to see my car it looked better than the day I purchased it!!!!!!i will definitely use Abra in the future and recommend it!!!!
I was kept in the loop through out the entire process. My car was ready sooner than promised.
I had a wonderful experience! I was very impressed with the level of personalized service I received.
I like that you all gave me an update each day about the work you done.
Always takes longer than expected.
I was very happy to finally get my car back today. Y'all had it for 4 weeks but for a good job to be done it takes time to get it done. When I got my car back today it looks like nothing had ever happened to it. I like very much the way you called me every other day to keep me updated on the progress of my vehicle. I want to thank you very much for for doing such a great job fixing my car. I will most definitely recommend you to all my friends that ever need anybody work or glass work done to their vehicles. Again thank you very much for the great work you did on my Honda Civic 2016 vehicle.Tammy M
The repair was done perfectly and I appreciate being informed of the progress along the way.
I thank you guys for following up with me on every change as my repairs got closer to finish...Excellent customer service from everyone from within starting from the receptionist
Everyone was courteous and professional and made this a smooth process. I would definitely recommend this location to others.
I'm super satisfied with my repairs!
I think you do good work and I like the way you keep you kept me informed on how Everything was going I would recommend you to anyone that I know and thank you again for all you have done
I'm very happy with them.
The whole team from person who took info about the claim to the person who checked us was professional. We received frequent calls giving status of the work.
On a scale of 1-10 in terms of overall satisfaction, I will give a 9. I would have given a 10 and given a "yes" answer but the (black Lexus) step pad was not attached to the (new) bumper that was put on. I found it in a plastic bag back in the cargo (trunk)area.
Repairs were completed on time -- despite additional work added to original estimate.
Chris did a great job taking care of us from start to finish. Thanks again Chris!
While I was satisfied with the repair of my car, I am, however, not satisfied that my personal property (my baby sun shade) was damanged while my car was being repair and was ripped, I assume, in attempt to be removed from the window.
Chris was great! Awesome customer service!
Excellent work and quick repair.
I took my car in a day early and even though I was a day early they took it anyway very thankful for that
Did a good job keeping me updated with the progress of my care repair
The man that helped me there was great. He made everything very easy for us and tried to help with anything we needed. I will go back for anything else I need.
Everything from start to the end was a pleasant experience thanks largely to Chris who was diligently informing me with an update. The work done was excellent including cleaning the inside of the car. When I went to pick it up, I found the office was squeaky clean, two employees there were very courteous and friendly. Thank you so much for all you've done.
The work was well beyond what I expected. The repair work was great and you returned my car having done more then necessary. Thank you for cleaning it both inside and out. I left the shop in what felt like a new car.
This is my third repair this year with Abra!!! Thank you for the consistenly courteous service! I hope I don't have to see you again this year!!!!
They kept my vehicle 30 days to repair a cracked windshield, hood, and fender. I paid two car notes and $1300 hundred in rental fees after my insurance company max out at $500.00 since the time y'all had my vehicle. Ridiculous. Your body shop didn't take care of me because they didn't want to tie up painters on my vehicle. Y'all choose to take on faster jobs to maximize your profits while costing me over $1300.00 in the process. Y'all had me make an appointment and advised my vehicle would be ready in about 10 days, not 30. Finally, I had trash in my paint job after y'all said it was ready. Thanks for the excuses from your manger. She also wanted me to make another appointment to fix again what wasn't fixed after 30 days. So mad I left with the trash in me hood. I was a repeat customer for 15 years. You guys should be ashamed. By the way a friendly desk clerk would also be advised. I will never recommend anyone for this location ever again.
Nice and friendly staff. Chris was great, he called very often with updates on the repairs. That was great customer service. Thanks for a job well done!
None, at this time... Chris was great in assisting and keeping me updated with the process and repairs that was being done on my vehicle..,
Thanks for everything..,
Excellent customer service a great communication.
The fact that you stayed in touch with us every step of the way was awesome. You're in staff was really good. Loved the receptionist who said "scheiiiiiid?" . Car looks good.
Great service no complaints
The team was very friendly all the time. I really appreciate the updated telephone calls from Chris and the emails assuring me my car was taken care of. TaWana was a GEM. Thank you for everything.
You all are awesome at your profession. Phyllis and I were extremely pleased with the Repair and the end result. "Thanks a million"!
I have had to have my car repaired 3 times in as many months. The staff has always been courteous and polite. The work has been top of the line.
Chris was great to work with , he kept me informed through the whole process which was great! Thank you
My experience with ABRA was very pleasant. The staff was very professional and courteous, which made a stressful event a little easier to deal with. I was always updated with the progress which I truly appreciated because I'm big on communication! Thank you ABRA!!
I arrived to pick my car up and a lady dove it around get and went in side no one ask was I satisfied with the repair. My rap when on helping someone else. You all started off great but not good it the end.
Your entire team presented themselves as kind courteous individuals. My overall experience was definitely an enjoyable experience. I will recommend your services wholeheartedly to whomever I meet.
Whitney was awesome, but ive waited almost 2 months for my vehicle and when i picked the car up the car was not up to my standards
Chris Mehan and staff were completely professional. My car is in excellent condition. I would rate them 10. Burdened Wilson
Vehicle Make : Volkswagen
Your customer service and communication is the best I've ever experienced! The work done was superb! Great job to all! Wayne D
Car should have been ready on Friday. Was not ready until Monday after 6pm. My son. needed the car earlier that day to drive to Marietta to take an exam for a summer college class. The reason he had to do that. was he was having surgery on Tuesday . In addition Monday was my wedding anniversary . Waiting at a body shop to pick up a car was not in my list of things . Wanted to be doing. The car could have been ready on Saturday but the detailers were off that day. Some customer service! Chris was excellent on two previous claims we had there and the timely delivey of the car may have been out of his hands but having that car ready by at least Saturday was not some frivolous request based on what my family had facing us.
I appreciated the daily text updates.
I was notified throughout the entire process. I'm thoroughly pleased with the work and how I was always kept in the loop.
once my car got to the shop i was updated everyday.everyone was very helpful.very satisfying experience.
Very courteous and prompt. One of the best customer service that I have uncounted. Will recommend to anyone needed auto body work
Terrific customer service my Manager and service representiitive! But rude lady at front desk, but they did great job on my repairs and paint a be kept me informed me daily!
Chris was absolutely excellent. A complete and total pro
Car not cleaned
Things were taken off the car and was charged for it after I told them.
Car sat for days
I question the 16 days they said it would take for repair. It was shorter yet quote wasn't adjusted
Customer service provided by Chris was excellent.
I was very pleased with the constant communication throughout the entire process. Everyone was very helpful and friendly.
I have had Abbra to repair my car before. I am am completely satisfied.
Everything turned out great, especially this being our 3rd time bringing in a vehicle
Great customer service. Let me know each day how things were going.
The service was great, Chris made sure to keep me updated on the process and in the end, the car looked great. Thank Abra team for everything.
Thank you so much Abra for fixing my car. You all are the best. I would definitely recommend you all to a friend.
Abra kept me up to date on the repairs of my vehicle. I really appreciate them keeping in contact with me...Thank you for the great repairs..
Great customer service by Whitney and Chris!
The service I received at Abra was a "Level 10." From the day I dropped my car off for repairs until the day my car repairs were complete. Whitney was great at keeping me informed everyday about the progress of my car repairs. She called everyday at the same time and was always very professional, polite, and helpful. No matter how many questions I asked her she kept a smile and answered every question with level 10 service. Thank you Whitney! Thank you Abra! Keep up the good work.
Car wasn't fixed correctly
What a awesome experience. Very professional and friendly staff. Communicated stages of repair with me which kept my anxiety down. Most of all my car looks like new again
Chris kept me updated and the work was accomplished beautifully.
You made an unfortunate incident a positive experience! Thanks!!
I can say the work looks great very pleased with the rear door rocker panel. Doors shut well and seal good. Thank you
Vehicle Make : Volkswagen
Very thorough , fast, and dos a great job overall!
Great customer service and the job was done in a timely manner where I didn't have to spend more money on my rental.
The customer representative Christopher was great !! He kept us informed and called us as well as text us and emailed us on a daily basis and kept us updated on repairs that was done to a vehicle which made it very personable to us updated.
Everything was great from dropping off to picking up no complaints ????
Vehicle Make : Volkswagen
Wonderful notification on the progress and customer service.
The customer service was absolutely excellent. However, when I picked up my truck and drove off I noticed that the steering was stiff and my truck cut off four times while the vehicle was in drive.
When brought to the attention of the staff, I was in it told they would take it back, provide me a rental, and perform a diagnostic check.
A couple hours later I was told whatever the issue it was not in relation to the accident and therefore not their problem. However my truck was not performing this way prior to it being dropped off at ABRA.
Though my experience overall up to that point was wonderful (at a 10) this experience dropped it to a 6.5. I feel the least that could have been done was to take my truck for another drive to see if it would cut off and when. In this way an informed decision could have been made with regards to whether the problem was a result of the accident, an oversight on their part, or an out-of-pocket expense for me.
great job on the work...car looks brand new!
I was kept informed every step of the way. The crew did a great job on the repairs
They called several different times to tell me that my truck was ready. I get there and for one its not ready. Two they charged me for repairs that had not been completed. Fender well was hanging off. Swirls or scratches from some type of buffer that was used. Very disappointed !!!!
Vehicle Make : Mini Cooper
Everyone at ABRA was very friendly and Chris M. was great with updates!
Service was excellent. The only thing I wasn't satisfied with is that I was told they would detail my car. That was one of the reasons I chose ABRA. When I picked up my car it had dirt on the side mirrors and inside the doors. The carpet under the car seats wasn't vacummed. It apeared as though it was sprsyed with a wsyer hose. The grit on the car from the debree was still therr, but I can't wash it for the next 4-5 days. I didn't expect a perfect detail, but if you're going to wash and vacuum the car it could have been done correctly. Overall customer service and the work on my car was excellent.
Outstanding job. Well done
Vehicle Make : Mitsubishi
ABRA in Douglasville is awesome! I've never had a better experience at a body shop. Everyone was very helpful and friendly. My car was repaired very quickly and corrrectly. Chris called everyday to let me know what was going on.
Chris went above and beyond to make sure I was satisfied with the repairs. I hope I never have to but I have to use Abra again and would have no problem recommending them to others.
Keep up the good work. The staff and customer service is great.
Chris was an amazing rep. He kept us informed all the way from beginning to completion. Thanks
The staff was very professional. The ease of the entire experience was exceptional and appreciated.
Given wrong information on initial visit and vehicle wasn't repaired as requested.
Awesome job well done! I am completely satisfied in choosing Abra. Thank you so much!!
Great service outstanding
The repair was not done correctly and I had to wait for the body shop to adjust it when I pick my car up. Then my check engine light came on on the way home (the same thing happened last time my car was in the shop). Upon inspection One of the cylinders was completely full of water. I called Abra & talked to Chris Mehan, was told he would call me back or his manager would but a day and a half later have still not had a call back
Great job on repairing our vehicle.
Great job by every department!!
This was my first opportunity to work with this company. I was thoroughly impressed with the kindness and the thoroughness in answering all of my questions that they displayed throughout the entire situation. While I do not want to have to need to visit you again, if the need does arise, I look forward to working with you again! Everyone was awesome!
Abra's staff was professional and courteous. They helped turn a stressful situation into one that set my mind at ease. They kept me updated on a "daily" basis. My car looks fantastic. Thank you, Abra!
Easy to work with, daily updates, let me see the results as each step was completed
ABRA Auto Body & Glass made my vehicle repair experience pain and hassle free. I hope to never need a vehicle repaired again however, if I do, I'll definitely call ABRA Auto Body & Glass again. Thank you for expertise, and professionalism;job well done.
A lil better communication when repair takes longer than expected. I got details because I called in. It would have been easier to receive text or a quick call to keep me abreast of the progress. Overall happy & satisfied with ending result .
Great to work with. Daily updates. Very orofessional. Well pleased.
Thanks for the quick and friendly service :-)
Thank you the phone calls and txt messages. Whitney was awesome. I believe she called every day except for her days off (don't blame her). I was always well informed of the parts, painting, finishing touches, and progress of my husband's car repairs.
They were very courteous and understood my hectic work schedule and worked around it. I am very appreciative
Any future fixes to any of my cars will be sent there for repairs.....you guys dod an exceptional job on my wifes car....thanks ABRA
I am very pleased with the bumper work. My bumper looks better than new.
Krystan Turner called and kept me updated with the progress of the work. She was informative and made sure she returned my calls on a daily basis. I am impressed with overall care that I received from the whole staff at this location.
My point of contact was Whitney. She was awesome! Always nice, professional and informative. She kept me informed daily on the progress with my vehicle. I never had to call because she always called me. I was also very pleased with the work done on my car. It looks just great. The quality of the workmanship is second to none. It looks brand new!!!
Vehicle Make : Volkswagen
Keep up the good work!!
Staff was informative and very friendly
My van looks great. It was a great experience and I loved being updated and kept informed. Wonderful job
Great customer service. Repairs look excellent.
Did a excellent job on my truck called me everyday with updates and the whole team was amazing
Great customer service! Excellent repair
Quick and Excellent very appreciated.
This is my third car repair with your company and the work has been great each time. Thanks
Verry professional. Kept client advised often
Very friendly customer service and super fast! I was very pleased with everyone.
I'm very happy with the service i receive.very professional a
Noticed when parked in a garage, paint color looked noticeably different on replaced part.
I was quoted 805 and they charged over 1k just to get money from insurance and I told them! Bs no call for extra charges and dirty car. Will tell everyone about that experience
Great service from my agent! She was very helpful and very nice!
Everyone was great. I enjoyed working with you. Thank you so much.
Great service & exceptional experience! !!
Your team was very professional!!!
Vehicle Make : Volkswagen
Nice people and accommodating.
I'm always very happy with the work you do. I love that you kept me informed all through my repair
I loved that the car was ready before scheduled and the repair is flawless.
The all the staff was very nice. Chris was very professional. Great experience. Thank you.
Repairs look great and Chris kept me informed throughout the entire process. He was very helpful. Thank you.
Very fast, efficient & professional service!
Non disclosed charges and we asked for a quote on additional repairs which we never got. I will never recommend abra
Awesome job on repair. I can't tell it was wrecked. Customer service was SUPERB from the front desk to the technicians.
The customer service is great!
Everything looks good, thanks