Great customer service , timely repair , calls and email/text alerts.
Job was done right the first time!
Great customer service. I appreciate the speed with which you handled my repair, and for keeping me informed. Thank you.
Great courteous service and the text messages were nice updates as well.
Great customer service and loved the text updates.
Very professional and great work.
Could not get a hold of Hertz to come pick me up. A gentlemen from Abra drove me to Hertz so I would not have to keep waiting in the lobby. I appreciated that gesture. Also received my car back earlier than I what I was told, that was a pleasant surprise.
Robert was awesome. He went over and beyond. I received a personal call from
Him everyday to inform me of the status of the vehicle.
Excellent service, updates.
i was very satisfied with the level of service & attention to detail.
Experienced great customer service and prompt follow up. Had a very minor repair but do not see any issues with the repair.
Constant update via text message during repair
Walk through of process explained
Delivered excellent work! Kept me updated on everything and i was very satisfied overall. Definitely recommend.
Never experienced service like this. Quite enjoyable.
Thanks for taking care of my repair.
They got me in fast and the repair was done perfectly. Thanks to Robert P. !!
Job well done. Excellent communication from Abra regarding the status of the repairs.
Awesome customer service!! They treated me and my car as though it was a brand new luxury vehicle even though it was an old car worth only sentimental value to me.
I was not made aware of the extension of time due to turn signal cover change until Tuesday which was the first possible day that I was told it might be done. All previous text messages indicated that things were on schedule which I thought would be Tue or Wed. I am alright with a setback because things happen, but would have liked to have been told as soon as it was known that there would be a delay. Otherwise, it was a good experience and the work looks great.
Everything was fantastic Robert was a saving grace and made not having my car so much easier I wasn't worried at all that it was being done properly Mrs Debbie up front was so helpful and always a perfect representative of customer service and just knowledge in general
A job well done. Thank you.
Excellent customer service every step of the way. Top notch work. One of the best customer experiences I've ever had anywhere.
ABRA team did a great job of working with the insurance company & of keeping me updated on the progress of the repairs.
It took longer than I expected.
Thank you for your amazing and attentive customer support. I felt like our car baby was in such great hands the entire time.
I like to 1st start off by saying thank you!!!! I would really like to recognize RON for keeping me updated as he said he would, kept me posted and even apologized for calling me when I was sleep ( he didn't know lol) I said I should apologize for not being there to answer your call. But all in all great job for all hands that were involved from the time I walked in, I truly appreciate you all, and again a big Thank you!!!!
This was one of the best quality Services that I have ever received on my car. The customer service was very professional and I received up-to-date feedback on the status of my car. I would definitely recommend this company as well as coming and if I ever have a problem.
I was kept in the loop regarding the progression of my car repair. They are always courteous and professional. I will have no problem referring my friends and family. Thank you Abra
Ron was excellent as well as the front desk person
Excellent customer service. Excellent periodic status. Excellent car repair.
Thanks for making our car like new.
Vehicle Make : Volkswagen
Good job. Very nice representative
Robert did an excellent job of keeping me informed during the process. It went a long way to reducing my anxiety. I would not hesitate to recommend Abra to anyone who is looking for repair service.
Car was not painted properly and the sticker placed in the bumper has bubbles. This shop was refered by a friend the day I dropped my car off two other people were returning here cars for similar issues. That should have been a sign. The paint on my bumper looks like orange peal. Worst paint job I have ever seen. I'm certain it will be redone or corrected and turned jn under the year warranty which is given. Sounds like a bad work practice or insurance fraud. I should not have been contacted until the car was fixed correctly. Certainly Abra does not want this type of working coming out of the shop. This is not ok on any level and if I have to have it fixed else where I will certainly bring the bill to Abra.
Absolutely outstanding service amazing work I recommend Abra to everybody. They say where they were going to do I got it done in the timeframe that they quoted me absolutely great
Nicki and Debra were fantastic and our car looks like new. Could not have asked for better results or a cleaner more organized shop. Will recommend to anyone we know.
Daily updates from Robert alleviated a lot of anxiety over a tight timeline. Ive never been treated this well by a body shop. You guys are amazing.
Robert was fantastic in keeping me in the loop on status of repairs....
My bumper cover is still not fitting properly I will be bringing it back in today.
Everyone was very helpful and kind!
I was really impressed by my contact, Ron. He was responsive, knowledgeable, proactive. And he was completely sincere and honest.
10/10!!! Great and friendly customer service. Fast repair times!
The ABRA team completely exceeded my expectations! I just moved here and am so happy that I was lucky enough to pick such an excellent shop. Everyone I worked with was helpful and went above and beyond what they had to do.
Ron was amazing; the body work was awesome and I was regularly updated on everything that was going on. I couldn't have asked for a better experience
ABRA Body Shop was efficient and very informative when it came to keeping me updated in regards to my vehicle. A special thanks goes out to Ron!
Stay within the promised timeline and you keep me informed with updates on progress. Great customer service
It was one of my best experiences as a customer, the level of professionalism and care was 100% satisfactory, I will recommend Abra and Ron for sure to my family and friends.
It was an amazing experience. Efficiently organized, and some of the best customer service I have ever had. I refer to it as the Magical Unicorn Garage.
Y'all were very good at keeping me well infirmared regarding the status of the repairs and duration. I really appreciated that, rather than me having to call in every other day.
Ron was great and was very fast with answering any questions I had
Debbie and Ron and the crew were great. Love the communication as well. Felt reassured my vehicle was being taken good care of. Quality of the work was spot on!! They did a great job.
Communication was the reason for my happiness. They always kept me up to date on the progress.
Thanks for taking care of my car
Nicky was fantastic! Quick turnaround, super helpful and knowledgeable.
Abra Auto Body's customer service was beyond excellent!
The entire team was helpful. They kept me updated on my vehichle at each juncture.
The worked with me on a convenient pickup time re: my schedule.
It was a great experience overall. And my car is like new again!
Brandy R. Hancock
They did a great job of keeping me informed daily of the progress of the work they were doing. Ron was exceptional in his courteous phone calls to keep me in the loop. I would recommend them to everyone i know. Thanks for doing such a fabulous job!!!
Debbie who books the appointments has the most phenomenal customer service skills ever. She is a Jedi knight. When my new company is up and running I'm going to steal her from you.
easy and quick fix for my car! Abra took care of everything for me! I was 100% satisfied!
My service representative was very helpful, thorough, and accommodating. I really appreciated her being sensitive to my work schedule and getting me quickly in and out.
Absolutely wonderful! Could not have been better.
Will definitely bring my car back if I ever need more body work.
As always superb customer service from start to finish!????
Outstanding. Best customer service I've ever experienced.
Excellent customer service
Vehicle Make : Volkswagen
Thank you for taking care of the car.
It was timely delivered. Ron (or Rod) is very accommodating, and gives updates on daily basis. G
Everyone there was great. Very happy with my entire experience there. Thank you Abra.
My car looks like new and the work was done much faster than anticipated. Also, Ron did a great job about keeping me up to date.
I appreciate the diligence in finding an after market part and the professionalism which was given to my small repair. I had a very large repair on my truck several years ago and was so pleased with that experience that I came back with another vehicle. Long story short, whether the job is huge or teeny tiny, ABRA is the place to take your vehicle for damage repair!
Would come back again. Thanks Ron. Everything looks good so far.
I made an appointment and I arrived on time to be greeted by Debbie. Ron explained that he would be helping me and explained the process. i was extremely satisfied with the service and work
I love that my car came back CLEAN and waxed and buffed out and everything it was beautiful!!
I am so pleased with the customer service at ABRA from my first interaction with Debbie to the daily check-in with Ron. Everyone on the team made it possible to get the BEST service. I will only refer to ABRA in the future. Thanks for all you do also text message update was def cherry on top!
Great experience in a stressful situation. Time will tell on the work itself but I see and feel nothing amiss yet.
Everything was great from start to finish.
Robert was excellent in his updates on my car repair. Very courteous and professional!
Ron and the rest of the staff were very professional and courteous. Repairs were completed quickly with very good quality
The people up front have excellent customer service skills. The young man that took care of my car was exceptional.
Professions and over the top friendly
Absolutely satisfied. The car is beautiful outside & in. The daily updates wee appreciated. I would definitely recommend your business to anyone. Thank you.
I thought the door would look new but it does not. The rubber strip in the middle looks worn. Also thought there would be new tint on the back window but doesn't look that way. Overall, the paint job looks good, though.
They got the mirror fixed while I was waiting. The completed the repairs quickly and they were friendly and courteous.
There is a spot in the finish with missing paint.
Ron Rose and his team are to be commended for their "above the sky" professional customer satisfaction performance. THANK YOU to that ABRA team for a job well done.
Ron Rose was the contact person and is absolutely terrific! The job was done beautifully and I was kept in the loop with messages and phone calls throughout the process. Yours is the epitome of customer service and quality workmanship.
Excellent experience. Very professional, timely and seamless. The car looks great. I would definitely recommend your services to friends. Thank you.
Great work great communication
The experience was great. They got me in quick, fast and easy. I'm over satisfied with body work done. My new 2016 Honda Civic looks back brand new. Thanks
Vehicle Make : Mini Cooper
Great service and quick turnaround. Outstanding communication!
Each person who helped me were knowledgeable of their job, supportive, and very positive. The Abra staff goes out their way to be helpful. The communication was timely. Excellent customer service.
Excellent job. Just one thing. You should also clean the sounding area sso the repair blends in well.
ABRA greatly exceeded my expectations in customer service! My experience was basically the opposite of the stereotype given repair shops. Thank you!
Vehicle Make : Volkswagen
Great customer service and communication!
Repairs were done ahead if schedule and I was kept up to date every day!
My car hasn't seen this kind of cleaning care since I bought it. Thanks.
I have used Abra for body work on several
Vehicles over the years and have always been very pleased with your service.
Kept me well informed during whole process, fast turn around time
Have always been well pleased with ABRA. Their professionalism and Efficiency and how They keep their customers updated on the progress of the work being done on their vehicles. Once again Thank you ????
Robert did a great job at keeping me informed of what was happening to my car. I am very happy with how my car turned out!
Roy took care of my repair as quickly and professionally as he could and I really liked that.
The way u guys kept me up to date with the repairs was something I will never forget. I'm very happy with the repairs. Will recommend you highly
Job well done!!! Recommendation to all friends and family!
Everything was really quick and easy!
Excellent customer service
Ron was amazing ! Great clear communication... Quick and fast delivery !
Competitive price and very quick. Thank you!
Everyone was very friendly and my car was finished quicker than expected and the repair looks great. Thank you!
Extremely satisfied. Ron was great. Will definitely recommend and do business again
You were very professional and anxious to please. You took pride in your work. Thank you.
Amanda and Debra were super helpful and professional. I would reuse the service in the future. Thanks!
I was very impressed about how well I was informed about every step of the process. Never have I felt so much like a part of the process.
Great feedback, Ron always had us in the loop!
They kept me up to date everyday about the progress of my car. I never had to make one call to check in!
Ron was incredibly informative and kind!!!
Everyone was helpful and made the process easy. The work was done well within the quoted time.
Amanda was amazing! She keep me updated and made me feel like a valued customer.
I give them an "11". They are the most courteous and professional organization I have ever dealt with. Every day follow up. How rare is that?
If you ever need a recommendation I would gladly do so.
From my first phone call and beyond...excellent customer service. Thank you all.
Fantastic customer service. Amanda helped me through out the process. I was very nervous and she keep me notified ask the time what was going on. She even helped with car rental. She desvers a big raise you do not want to loose her I would offer her a job in a second she is a great asset to your company. Your repair work was also a super job. Keep up the great work
You guys are excellent, Toyota looks great, you even washed it. Very happy with the results. Thanks again!
Amanda made sure I was aware of what was going on at every step of the process. She answered all of my questions and was very pleasant and professional.
The daily updates were really helpful. I didn't have to wonder how my car was coming along day-to-day.
The repairs were great and the service experience was exceptional
Great job and Great people.
Debbie was AWESOME as always! Amanda handled our service with great professionalism
I like how you kept me informed throughout the process.
Vehicle Make : Volkswagen
Timely turnaround repair time and courteous service.
The scratches on the door handle weren't fixed
Entire staff was wonderful. Especially, Ron and Debbie
Excellent day to day status updates and so far looks like great results.
You did a wonderful job both repairing the car and keeping me informed.
Great experience. Very nice people. Good customer service. Fair price.
Speed, quality, & professionalism of service plus workmanship.
Amanda and Debbie were wonderful!!
They were patient, friendly, helpful, and understanding. They were patient with me for 6 months or more till I got my funds together to fix my car.
Vehicle Make : Volkswagen
I only have one or two complaints and it is when I got there, someone deleted my appointment. It's very minor, especially because they fixed it and looked over the damages within minutes. The only other issue I had was that it took two weeks to get my preliminary results from when I brought it in to get inspected. I had called and got it within a few minutes after calling. Could be coincidence, but it seemed like they forgot to send it to me postponing the repairs. With that being said, I am very satisfied with the work that was done and the level of customer service with which you provide.
They did a wonderful job. Perfect. Like the accident never happened. The team was quick and courteous.
Well done. Thank you for keeping me up to date through out the process.
I was very pleased with the communication provided by Abra. I always knew what was going on with the repair and that gave me great peace of mind. I appreciate the good folks making what was an unfortunate accident become resolved in the best way possible. Thank you for the terrific customer service.
First time ever using your service. Your staff was extremely friendly and helpful. I would definitely recommend you to others and use you in the future.
Was always informed of everything going on on a regular basis Ron was awesome
The staff was very courteous and my car was returned to me clean.
Amanda & Debbie were both great! I appreciate their work. Debbie was kind & worked with me on the drop off date. She was flexible when I realized I had a dentist appt scheduled at the same time I was due to drop off my car.
Keep up the great work you guys!
At a time when things wern't going well it was nice to have Debbie and Amanda make our repair so easy.
Customer Service was fantastic. Amanda always kept me informed regarding my repair work. Debbie was cordial and answered any of my questions. The repair work looks great. I had a great experience. Thank you!!
I am quite pleased with the excellent craftsmanship completed to my Mercedes Benz. It is just like 'brand new' again. Thank you!
Awesome customer service. Great repair. Very satisfied!!!
Work well done at the quoted price and ready sooner than expected--great!!
Everything from start to finish was excellent. Couldn't be happier.
Appreciated Ron's daily updates and professional approach.
Everything was amazing and I was updated every step of the way!
Ron at Abra it seems you did an excellent job at first I was worried about it but my buddy Mike said he had work done there and you did good work and it seems that's the case I appreciated thank you. Kellie and Roger
Very professional and kept me up to date throughout process. The work was professionally done also.
Vehicle Make : Volkswagen
Amanda and Debbie were awesome!!!
I was thrilled with the service! The team had excellent communication. They made me feel so comfortable and at ease that my car was in good hands.
Debbie was very charismatic and helpful at the front desk, she was just great!!
They went above and beyond and delivered my car to me, which was a huge help!! I will definitely recommend Abra.
The entire experience was great from the customer service to the quality of work. Ron was excellent and kept me informed daily on the progress of repairs. I will be choosing ABRA over competitors from now on.
Ron did a great job keeping me informed and I was very impressed with how fast the car was ready.
I could not have been more impressed with the work done on my car by Abra Body and Glass. Their thoughtful and courteous attitude also made dealing with my accident so much easier. I would highly recommend them to anyone!
Thanks so much, Abra! ... Janet W
Outstanding service and body work!! Best I've experienced. Ron and Debbie went above and beyond, thanks so much for making the process the best!!
Ron Rose did a great job keeping me posted on the progress of repairing my car.
His daily reports were informative and timely. I'm glad I chose Abra and would recommend them without hesitation.
Great service, great place, great people.
The job looks amazing and I had my car 4 days before it was estimated to be completed. Wonderful staff!
The team at Abra was very professional and diligent in keeping me updated on my car. I recommend them to anybody that needs repairs.
Thanks for the fantastic service. I love your seamless, efficient interfacing with USAA and Enterprise. Keeping me updated daily was a plus.
Oh - and my car looks great too. ???? Please thank your technicians.
Frequent updates, courtesy and efficiency office staff, quality of work, concern for client.
My speakers do not sound the same as they did before my car came into your shop. That is my only complaint
I am pleased with the repairs ABRA did on my car as well as the quick turn around of me getting my car back. Thanks Amanda and team that worked on my car.
I had a great experience,
Amanda was awesome!!
Wonderful experience. The communication was outstanding and I am very pleased with the work
Excellent Service thank you!!!!
Amanda Emerson was very nice and professional.
Very responsive and easy to work with.
Wonderful experience all around!
Amanda is very effective in what she does. She is very professional and very good with the customer. She is caring person
Amanda was excellent and I was very happy with my service. Car looks fantastic
Ron was great and would call me with up dates along the way. I will highly recommend this shop to my friends if and when they ever need a repair done to their car. If I recall correctly Debbie at the front when you walk in is so calming and friendly as well. The two of them made the otherwise bad experience of being in an accident much better.