My wife picked up car while I was out of town. Today I returned and the door is not aligned. Will have to return vehicle. Will call Monday.
I appreciate the consistent communication.
Everyone was great and the car repairs are perfect!
Everybody is doing good and nice do a good job thank you everybody so much 10
Great experience and follow up
Excellent work and very friendly staff. Job well done.
The repairs look good but the disappointment was that when I picked up my car,my service man, or anyone, walked out with me to review the repairs. I was just handed my keys, a folder and told goodbye. Also my car did not look detailed and was not vacuumed. I understand some days are busier, but that is something I would have greatly appreciated.
I was informed everyday of the progress of my repair and any unexpected problems that arose. When I got upset about the extended time required, Amanda was compassionate and very reassuring.
The paint matched my car perfectly and all the reassembly was exactly as it should be. An added bonus was that my car was shed and vacuumed! I will recommend you to all of my friends and co-workers. Thank you for a job well-done!
The paint job is not completed.
I was when I picked it up, but it was late and she I did a more thorough inspection today, I realized there is still unrepaired damage to the fender. I will be calling in the morning to set up a follow up appointment.
Customer service was the best part!!
I was always informed about everything. When zIp went q pay the girl's were very .helpful. Your service was wonderful
Did a perfect Job on fixing my brand new car. Excellent customer service and notified me of the process every step of the way.
Ms. Samantha did an excellent job providing me updates about my vehicle. It was completed on time. Thank you!!
The car looks like new again. Very friendly staff and they kept me informed throughout the process.
I would like to thank the Front Desk Associates, Customer Service Manager (Stephen Ayotte), and the Technical Team. I have never had an experience like the one provided by Abra Auto Body & Glass. The Team receives a 10 in each category (professionalism, knowledge of work, personable). This is the type of service that keeps good customers who become marketing tools for more good customers.
Thank you and keep up the good work!
I have never dealt with a more professional company in my life as I did with Abra
Everyone except the receptionist was very sweet and helpful all the way through the process
I hate dealing with car repairs normally and Abra was a pleasant surprise!!!
I am going to use them instead of the dealership that I go to
I can't stop abs dealerships because they try to sell you everything even she you don't need it
I just can't say enough great things about the cobbparkway Abra!!!
I do think the older receptionist with the dark hair needs to learn to be kinder
She had a definite attitude!!!
Very professional. I would highly recommend your services. Staff very courteous and a pleasure to work with.
Ron Rose handled my repair and he provided me with the best service ever. He was very polite and courteous, he kept me updated daily and had it repaired within two days! Thanks Ron for the great service!!
10/10 for my technician Steven. The car was in great shape when I picked it up. Only thing to mention was that my driver's side tire was a bit low on air. It was like that when I dropped it off, but it would have been a nice touch to put a few psi in the tire. Anyways, not a big deal. The car looks great, the service was excellent and the turn time was fast. It was just something that struck me as an above-and-beyond opportunity.
I was quite pleased with the professionalism and courtesy afforded me
Very good service . Everybody nice in office
Very friendly and helpful receptionists.
Debbie and Ron are the best! Great customer service and great work! I recommend abra to all my friends and family.
Scott i believe was the name of the guy that helped me. He was knowledgeable and tried to help me save money since i paid out of pocket. Thanks for all you do. Excellent service!!!
Abra was very professional and communicative. I had an extremely pleasurable experience.
The Abra employees were extremely professional , helpful, knowledgeable and courteous from my first phone call and my initial visit all the way through my check out. They had all the detailed information in order and a rental car waiting for me. It's actually rare that I come across such exceptional customer service. Nikki always let me know what stage of repair my car was in along with texts from Abra. She was prompt on getting me estimates for additional repairs. I don't know everyone's names but from the nice woman who worked up front to Nikki to the guys up front and in the back...thank you for such a great experience !
Great job os working with the insurance company and keeping me in the loop on status. I'll recommend Abra to others.
The repair job was completed well in time and to my satisfaction. I was kept informed all thru the process and answered all my questions.
Everything from the estimate to the checkout process was handled efficiently and professionally. I am extremely satisfied with the work done on my car. Thank you.
The vehicle is like new. Great job! The people at Abra are terrific to work with. I wouldn't think of going anywhere else.
the only thing i would say was a negative was that the man told me my car would be detailed after the repairs and it wasn't not.
The entire experience was awesome from start to finish. There was never a time that I felt uninformed. I love the fact that they took the time to text and call me with updates. And everyone had a smile on their face when I came to pick up my vehicle. Truly amazing service
Thanks.timely completion and results were beyond expectations.
I had a very positive experience with Abra. Great staff, very helpful and courteous.
The staff provided Excellent service!!! Ron kept me up to date on every step of the process...very professional and I will highly recommend.
Service was great. The car looks great and we got it back earlier than promised.
The staff were very professional and efficient . They made sure that I understood everything and gave great updates ! I definitely recommend this company for any consumer
I've used Abra before. Had great results both times.
Abra did a fantastic job on my car. Ron was fantastic. Thankmyou very much.
The works was great. But I found food in my car. I found peanuts
Vehicle Make : Mini Cooper
Everyone was very helpful and kept me informed throughout the entire process!
I was deeply dissatisfied with the detail cleaning of my vehicle. The person who detailed my vehicle did a poor job. This is the first time I've ever experienced poor detailing!! Not a satisfied customer!
It was an excellent experience. I would definitely recommend Abbra
I was pleased with the quality of the work and the friendliness of the staff. I would've preferred to be notified by phone instead of text, when the work was completed. It's more of a personal touch, in my opinion.
Prompt and courteous service. Will definitely recommend to my family and friends.
Helpful staff. Kept me up to date with my car and answered any questions I had.
Please don't contact me. The repair took significantly longer than I was originally told, which is the only thing that made me dissatisfied.
Vehicle Make : Mitsubishi
Thanks for all of your time and patience. I really appreciate all you have done. Thank you for your continuing effort to make my cars look great again!
Terrific team! We always get great service at Abra
Nicki was great to work with! The whole staff was incredibly helpful and friendly! Plus, my car looks better than brand new!
The staff was great to work with, they made everything very easy.
Did a great job communicating. Did great work. Wish the car would have been cleaned a bit more before being returned to me
I believe someone left a battery jumper in my back seat
Have someone contact me so we can return your property
The only somplaint and it's very small would be the quality of the car wash. Or timing of the car wash. My vehicle was clean but still dusty
Thanks for keeping me updated throughout the entire process
Though the circumstances were unfortunate for our meeting. The team was always kind and helpful.
Abra did a great job for a lot less than the other quotes I received.
Thank you for the pleasant experience and text updates.
The paint match was excellent and Robert kept me informed on a daily basis.
Great job and professional staff.
The service and communication concerning the progress of the repair was outstanding. Thank You
Competent, friendly, efficient!
Abra took great care of my Pilot. I was kept aprised every step of the way. The staff was wonderful, helpful and courteous
Great customer service , timely repair , calls and email/text alerts.
Job was done right the first time!
Great customer service. I appreciate the speed with which you handled my repair, and for keeping me informed. Thank you.
Great courteous service and the text messages were nice updates as well.
Great customer service and loved the text updates.
Very professional and great work.
Could not get a hold of Hertz to come pick me up. A gentlemen from Abra drove me to Hertz so I would not have to keep waiting in the lobby. I appreciated that gesture. Also received my car back earlier than I what I was told, that was a pleasant surprise.
Robert was awesome. He went over and beyond. I received a personal call from
Him everyday to inform me of the status of the vehicle.
Excellent service, updates.
i was very satisfied with the level of service & attention to detail.
Experienced great customer service and prompt follow up. Had a very minor repair but do not see any issues with the repair.
Constant update via text message during repair
Walk through of process explained
Delivered excellent work! Kept me updated on everything and i was very satisfied overall. Definitely recommend.
Never experienced service like this. Quite enjoyable.
Thanks for taking care of my repair.
They got me in fast and the repair was done perfectly. Thanks to Robert P. !!
Job well done. Excellent communication from Abra regarding the status of the repairs.
Awesome customer service!! They treated me and my car as though it was a brand new luxury vehicle even though it was an old car worth only sentimental value to me.
I was not made aware of the extension of time due to turn signal cover change until Tuesday which was the first possible day that I was told it might be done. All previous text messages indicated that things were on schedule which I thought would be Tue or Wed. I am alright with a setback because things happen, but would have liked to have been told as soon as it was known that there would be a delay. Otherwise, it was a good experience and the work looks great.
Everything was fantastic Robert was a saving grace and made not having my car so much easier I wasn't worried at all that it was being done properly Mrs Debbie up front was so helpful and always a perfect representative of customer service and just knowledge in general
A job well done. Thank you.
Excellent customer service every step of the way. Top notch work. One of the best customer experiences I've ever had anywhere.
ABRA team did a great job of working with the insurance company & of keeping me updated on the progress of the repairs.
It took longer than I expected.
Thank you for your amazing and attentive customer support. I felt like our car baby was in such great hands the entire time.
I like to 1st start off by saying thank you!!!! I would really like to recognize RON for keeping me updated as he said he would, kept me posted and even apologized for calling me when I was sleep ( he didn't know lol) I said I should apologize for not being there to answer your call. But all in all great job for all hands that were involved from the time I walked in, I truly appreciate you all, and again a big Thank you!!!!
This was one of the best quality Services that I have ever received on my car. The customer service was very professional and I received up-to-date feedback on the status of my car. I would definitely recommend this company as well as coming and if I ever have a problem.
I was kept in the loop regarding the progression of my car repair. They are always courteous and professional. I will have no problem referring my friends and family. Thank you Abra
Ron was excellent as well as the front desk person
Excellent customer service. Excellent periodic status. Excellent car repair.
Thanks for making our car like new.
Vehicle Make : Volkswagen
Good job. Very nice representative
Robert did an excellent job of keeping me informed during the process. It went a long way to reducing my anxiety. I would not hesitate to recommend Abra to anyone who is looking for repair service.
Car was not painted properly and the sticker placed in the bumper has bubbles. This shop was refered by a friend the day I dropped my car off two other people were returning here cars for similar issues. That should have been a sign. The paint on my bumper looks like orange peal. Worst paint job I have ever seen. I'm certain it will be redone or corrected and turned jn under the year warranty which is given. Sounds like a bad work practice or insurance fraud. I should not have been contacted until the car was fixed correctly. Certainly Abra does not want this type of working coming out of the shop. This is not ok on any level and if I have to have it fixed else where I will certainly bring the bill to Abra.
Absolutely outstanding service amazing work I recommend Abra to everybody. They say where they were going to do I got it done in the timeframe that they quoted me absolutely great
Nicki and Debra were fantastic and our car looks like new. Could not have asked for better results or a cleaner more organized shop. Will recommend to anyone we know.
Daily updates from Robert alleviated a lot of anxiety over a tight timeline. Ive never been treated this well by a body shop. You guys are amazing.
Robert was fantastic in keeping me in the loop on status of repairs....
My bumper cover is still not fitting properly I will be bringing it back in today.
Everyone was very helpful and kind!
I was really impressed by my contact, Ron. He was responsive, knowledgeable, proactive. And he was completely sincere and honest.
10/10!!! Great and friendly customer service. Fast repair times!
The ABRA team completely exceeded my expectations! I just moved here and am so happy that I was lucky enough to pick such an excellent shop. Everyone I worked with was helpful and went above and beyond what they had to do.
Ron was amazing; the body work was awesome and I was regularly updated on everything that was going on. I couldn't have asked for a better experience
ABRA Body Shop was efficient and very informative when it came to keeping me updated in regards to my vehicle. A special thanks goes out to Ron!
Stay within the promised timeline and you keep me informed with updates on progress. Great customer service
It was one of my best experiences as a customer, the level of professionalism and care was 100% satisfactory, I will recommend Abra and Ron for sure to my family and friends.
It was an amazing experience. Efficiently organized, and some of the best customer service I have ever had. I refer to it as the Magical Unicorn Garage.
Y'all were very good at keeping me well infirmared regarding the status of the repairs and duration. I really appreciated that, rather than me having to call in every other day.
Ron was great and was very fast with answering any questions I had
Debbie and Ron and the crew were great. Love the communication as well. Felt reassured my vehicle was being taken good care of. Quality of the work was spot on!! They did a great job.
Communication was the reason for my happiness. They always kept me up to date on the progress.
Thanks for taking care of my car
Nicky was fantastic! Quick turnaround, super helpful and knowledgeable.
Abra Auto Body's customer service was beyond excellent!
The entire team was helpful. They kept me updated on my vehichle at each juncture.
The worked with me on a convenient pickup time re: my schedule.
It was a great experience overall. And my car is like new again!
Brandy R. Hancock
They did a great job of keeping me informed daily of the progress of the work they were doing. Ron was exceptional in his courteous phone calls to keep me in the loop. I would recommend them to everyone i know. Thanks for doing such a fabulous job!!!
Debbie who books the appointments has the most phenomenal customer service skills ever. She is a Jedi knight. When my new company is up and running I'm going to steal her from you.
easy and quick fix for my car! Abra took care of everything for me! I was 100% satisfied!
My service representative was very helpful, thorough, and accommodating. I really appreciated her being sensitive to my work schedule and getting me quickly in and out.
Absolutely wonderful! Could not have been better.
Will definitely bring my car back if I ever need more body work.
As always superb customer service from start to finish!????
Outstanding. Best customer service I've ever experienced.
Excellent customer service
Vehicle Make : Volkswagen
Thank you for taking care of the car.
It was timely delivered. Ron (or Rod) is very accommodating, and gives updates on daily basis. G
Everyone there was great. Very happy with my entire experience there. Thank you Abra.
My car looks like new and the work was done much faster than anticipated. Also, Ron did a great job about keeping me up to date.
I appreciate the diligence in finding an after market part and the professionalism which was given to my small repair. I had a very large repair on my truck several years ago and was so pleased with that experience that I came back with another vehicle. Long story short, whether the job is huge or teeny tiny, ABRA is the place to take your vehicle for damage repair!
Would come back again. Thanks Ron. Everything looks good so far.
I made an appointment and I arrived on time to be greeted by Debbie. Ron explained that he would be helping me and explained the process. i was extremely satisfied with the service and work
I love that my car came back CLEAN and waxed and buffed out and everything it was beautiful!!
I am so pleased with the customer service at ABRA from my first interaction with Debbie to the daily check-in with Ron. Everyone on the team made it possible to get the BEST service. I will only refer to ABRA in the future. Thanks for all you do also text message update was def cherry on top!
Great experience in a stressful situation. Time will tell on the work itself but I see and feel nothing amiss yet.
Everything was great from start to finish.
Robert was excellent in his updates on my car repair. Very courteous and professional!
Ron and the rest of the staff were very professional and courteous. Repairs were completed quickly with very good quality
The people up front have excellent customer service skills. The young man that took care of my car was exceptional.
Professions and over the top friendly
Absolutely satisfied. The car is beautiful outside & in. The daily updates wee appreciated. I would definitely recommend your business to anyone. Thank you.
I thought the door would look new but it does not. The rubber strip in the middle looks worn. Also thought there would be new tint on the back window but doesn't look that way. Overall, the paint job looks good, though.
They got the mirror fixed while I was waiting. The completed the repairs quickly and they were friendly and courteous.
There is a spot in the finish with missing paint.
Ron Rose and his team are to be commended for their "above the sky" professional customer satisfaction performance. THANK YOU to that ABRA team for a job well done.
Ron Rose was the contact person and is absolutely terrific! The job was done beautifully and I was kept in the loop with messages and phone calls throughout the process. Yours is the epitome of customer service and quality workmanship.
Excellent experience. Very professional, timely and seamless. The car looks great. I would definitely recommend your services to friends. Thank you.
Great work great communication
The experience was great. They got me in quick, fast and easy. I'm over satisfied with body work done. My new 2016 Honda Civic looks back brand new. Thanks
Vehicle Make : Mini Cooper
Great service and quick turnaround. Outstanding communication!
Each person who helped me were knowledgeable of their job, supportive, and very positive. The Abra staff goes out their way to be helpful. The communication was timely. Excellent customer service.
Excellent job. Just one thing. You should also clean the sounding area sso the repair blends in well.
ABRA greatly exceeded my expectations in customer service! My experience was basically the opposite of the stereotype given repair shops. Thank you!
Vehicle Make : Volkswagen
Great customer service and communication!
Repairs were done ahead if schedule and I was kept up to date every day!
My car hasn't seen this kind of cleaning care since I bought it. Thanks.
I have used Abra for body work on several
Vehicles over the years and have always been very pleased with your service.
Kept me well informed during whole process, fast turn around time
Have always been well pleased with ABRA. Their professionalism and Efficiency and how They keep their customers updated on the progress of the work being done on their vehicles. Once again Thank you ????
Robert did a great job at keeping me informed of what was happening to my car. I am very happy with how my car turned out!
Roy took care of my repair as quickly and professionally as he could and I really liked that.
The way u guys kept me up to date with the repairs was something I will never forget. I'm very happy with the repairs. Will recommend you highly
Job well done!!! Recommendation to all friends and family!
Everything was really quick and easy!
Excellent customer service
Ron was amazing ! Great clear communication... Quick and fast delivery !
Competitive price and very quick. Thank you!
Everyone was very friendly and my car was finished quicker than expected and the repair looks great. Thank you!
Extremely satisfied. Ron was great. Will definitely recommend and do business again
You were very professional and anxious to please. You took pride in your work. Thank you.
Amanda and Debra were super helpful and professional. I would reuse the service in the future. Thanks!
I was very impressed about how well I was informed about every step of the process. Never have I felt so much like a part of the process.
Great feedback, Ron always had us in the loop!
They kept me up to date everyday about the progress of my car. I never had to make one call to check in!