I appreciated all the updates throughout the whole process. The staff was very good to work with.
We just want to say thank you for the hard work that was put in to repairing our Journey. We are very happy with the results. We feel that Abra went way over our expectations! The communication during the process was much appreciated. We never felt like we had to question anything.
Thank you again!
Kirstie and David R
I did not leave with my car. It is still in body shop. There were surface scratches that were not there when I dropped it off, there was paint build up almost a dent feeling in hood crease. My car was not in a condition cleanisness wise that would depict it being at a body shop for 3 weeks. Slightly disappointed. I went all the way to pueblo from Colorado Springs to pick it up and it was not ready.
very customer friendly
2 weeks from wreck to back in my car, including Christmas and New Year holidays and winter storms! Impressive! All my friends said it would be 4.
Great service, great people.
Diana kept me informed all the way through the repair, very happy
I loved the updates that you sent. Diane was super. Always called when she said she would.
Best culmination about my car
Thank you for doing a very nice job
Kris was oitstandimg in all areas!
They missed the back bumper, I was charged for it but it wasn't replaced. My boyfriend had to bring it to there attention.
Kris Champlain was stellar from beginning to end as was Beth. They went above and beyond to make sure I was notified of progress and made this whole process not so bad. The entire staff as well was friendly and professional and the body shop did an excellent job as far as I can tell so far. Thank you all!
Car looked great. And I liked the communication. Thank you
Thanks foe your work, and for cleaning everything so nicely
I was highly impressed with the customer service, Tina kept me informed every step of the way so so I was never wondering what was going on , She gave me the best customer service I've ever had anywhere ! So a big thank you to her !
The work was A my truck looks like brand new , you can tell just by looking at it whoever did it took pride in their work.
Thank you all I definitely have no complaints and I will refer as many people as I can to go to ABRA
It really looks good I can't tell that anything ever happened to it. Thanks
Very professional from the first conversation. Explained all that was going to be done to my car gave up dates on the status of work done. Was in touch with my insurance and rental car agency from day one. Highly recommended.
Thank u so much for getting my car fixed as fast as u cld to get me back in it
I liked the fact that I was updated on the status of the repair.
Tina did a great job of keeping informed of the progress.
Everyone there did an amazing job. From the people at the front desk to Anthony who took care of my jeep. Thank all of you so much!!!
We are very pleased with our car and the experience with everyone there.
Delay in ordering parts caused us to wait too long for the car which was a complete inconvenience and frankly unfair.
Thank you so happy to have my car back and CLEAN!! ????
Amazing service. My truck was fixed within a couple of days and I was constantly updated on the status of my truck. The work was great and I was very pleased with the outcome. Diane was very helpful and accomadating thru out the entire process.
The ABRA Team did an awesome job of keeping us informed on the status of our vehicle. Brian our representative did a fantastic job!
Delivered on time and looks great
So far so good. This is the best experience we have had regarding a post accident repair. Great communication and very timely too
Tina's awesome! She kept me updated throughout each step of the process. She's friendly and professional. I will definitely recommend you guys!! : )
Very professional and prompt service.
There are scratches inside on my stick shift area which weren't there before I showed it to Steve because I didn't want him not to know about it secondly I tried using my GPS mapping tonight and it no longer lights up for evening or daytime and it worked fine before you know it doesn't these are things these are things that should've been working when I picked it up these are things they should've made sure were working before I was ever called especially since they tore my car apart completely
My car looks great. I'm sad I had to dish out 200 but I'm happy with the results. I had to get my car repaired due to someone else's mistake but in the long run, my car looks better!
Very good work with no unnecessary delay and good customer support.
Someone t-boned my truck a few weeks back, completely destroyed the passenger side of the truck. We were able to get in for a quote quickly with abra, and they were able to get the truck in for repairs in a timely mannor. Diane was spectacular. She called multiple times a week to let me know what was happening with my truck and made me feel like she cared about my satisfaction. The guys who worked on my truck, absolutely phenomenal. My truck not only looks absolutely amazing on the outside, but they also detailed the inside of the truck, shined my wheels and tires, and made the entire truck look brand new. I will never use another company for vehicle repair again. Absolutely impressed with EVERYONE at Abra auto body and glass in pueblo west!
Chris Champlain was exceptionally helpful and kept informed
Job was completed on time
Great job, very pleased with the level of service and contact through out the repair process.
Absolutely impressed with the work and the rep Diane she is a wonderful asset to your company she made this crazy vacation much easier thank you ????
The car is now it's former self and looks great. Chris was on top of things and kept me updated during the four weeks you had my car. This was very important to me. I will recommend you to friends. Thanks. Tam Edwards
They were thoughtful and always keeping me informed.
Kris is awesome - excellent customer service skills and just a nice guy! Beth, too, very competent! Lovely exterior work by the techs and blown away you cleaned INSIDE my car - NICE!!
There was so many things that were missed and we are sadly disappointed. Not only were things missed but our paint that wasn't damaged when we took it in is now chipped. Now we have to wait probably another week. We would have been happier if they would have had us wait another week and have it given to us in perfect condition then to have had a rush job that has to have additional repairs.
Everything looked great. You were done sooner than expected. Very very happy with your services.
ABRA did a great job in repairing my truck, the staff are very courteous and professional. I received regular updates on progress.
We were kept up to date on everything that was happening with our vehicle. Chris was amazing!
Everyone was very professional and I was kept informed about the progress of my vehicle and I really appreciated that thank you
Yes; everything so far has been great.
Everyone was very friendly. Only had on little problem of being told my car was done went to pick it up and it wasn't ready only to find out two hours later it was ready.
4x4 decal had air bubbles under it. Abra ordered a new one without comments and replaced it the minute l returned the truck. Will recommend ABRA to all my friends.
I have not found any issues with our whole claim. From the beginning everybody has been very helpful. Tina was wonderful throughout the whole process always called me to keep me in the loop. Very satisfied
My car looks AWESOME!! Thank you ABRA! We will definitely recommended ABRA to anyone who needs car body work.
Quick, Friendly extreme amount of communication. Meet timeframes.
This was the best experience I have had in auto body repair.
Response time & timely completion of work
And very kind & caring staff. Thank you very
Much. Larry Velasco
your team members our a great asset for ants
contact person text me every day to let me know progress of repair
Awesome, quick and friendly service!
Always helpful and friendly. Quality work.
I'm completely happy with the work and all of the employees.. Everyone was absolutely wonderful.. And my car looks fantastic!!
You guys are great. I would highly recommend ABRA to anyone.
Always treat me good, been there much lately????
Everyone was great! The ones that really stood out were Tina and Steve. Tina went over everything with me from start to finish. It was nice getting updates from her about my vehicle. It was also great that Steve called just to make sure that I was happy with my experience. Thank you! Great customer service is really hard to find around this town.
Thank you for a job well done
Tina was nothing less than awesome!! She kept me up to date on the repairs and even buffed out a door ding. The repairs came out perfect. Hopefully I won't have any other incidents but if my vehicle is damaged again I will definitely be going back. Thank you!!
Thanks to Chris. He kept in touch worth me always. I felt like he took a personal interest in the repair of my car. And to Diane. ...personable as always. Thanks for everything and all those I never saw. I'm very pleased worth my car and your service.
Very professional and quality workmanship!
Pueblo West ABRA crew are the best. Complete professionalset. Thank you for your great customer service.
Chris was very accommodating and the workmanship was very good.
The work performed was outstanding and above expectation. The staff were extremity courteous and personable to interact with. The standard of care and quality of work can be seen in the results. Thank you for everything
Yes very excited it looks great brand new so happy with the job ABRA did you guys are awesome if I need any additional service done to my vehicle definitely will choose ABRA and suggested to anyone I know thank you so much
Your workmanship and customer service were excellent!
Tina Hann and her staff were amazing, informative, knowledgeable, and a light at the end of a Lin dark tunnel( accident car ) was devestating emotionally, finically and physically. The rental car place with in Abra was helpful an the process was smooth and painless. Tina and her staff go above and beyond, with caring and professional persona without end. I am more than satisfied , I will refer to many at work (law enforcement, and church)
Amazing team in Pueblo West Colorado
Very good ppl kept me up to date called ever day nothing bad to say at all
First off the customer service manager Kris Champlain was awesome. He was friendly, knowledgeable and remained patient through the the repair of my vehicle. He took the time to work with me and my insurance company to make sure the repair was done correctly and kept me informed along the way. Most of the staff were this way. Most of the staff were as helpful Kris. My only complaint was with the woman that attempted to greet me when I first arrived to check my vehicle in. I believe her last name is Butler. When I arrived I didn't receive a warm welcome. I stated I had a vehicle with hail damage and had already spoken with my insurance and started a claim. She stated in a smug tone did you have an appointment. When it's clearly marked on the door no appointment needed. When I stated no, I received a look and a long pause with a reply of well we will need to do an estimate first. I felt as if I was an inconvenience or interrupting. She came out looked at the vehicle and we went back inside and I was then checked in by another younger lady with red hair who was very nice. I'm not sure if she was being trained or not but Ms Butler was rude talking down to her. I almost walked out and went down the street to Gerber. Luckily the interaction with her was minimal. Now that my vehicle is back and I have had time to look it over I have to say I am impressed on the quality of workmanship. The staff behind the scenes definitely make up for what is portrayed in the front.
Wonderful experience. I really appreciated the front office keeping in touch with me the entire time they were repairing my auto. I highly recommend ABRA to anyone. A special thank you to Tina who was especially helpful.
Very professional, every one involved
Fast!!! And looks great! Thanks!
Awesome job. I especially appreciated the text communication during the repair. The staff was very friendly and professional. I will recommend to every one who is in need of auto body repair.
Thank you for going above and beyond. You made the whole process painless and did outstanding work.
I got my van fixed very fast. Plus, it got washed. Thanks.
Vehicle Make : Volkswagen
You did a great job and were fast with the repairs. We are really satisfied with a job well done.
Excellent Job with communication!
We appreciate all the help we received and how we were treated by everyone at Abra especially Tina. I am picky but Tina showed us things we missed. Her eye, knowledge and professionalism truly stand out as a feather in your company's hat. Kudos!!! We will be referring to your company. Thanks again!
They were so helpful and answered all my question and made my horrible experience become bearable just knowing that my car was in good hands was a big relief would recommend this to anyone.
You all were awesome. Thank you so much
I will definitely be back and recommend you to others
All of the customer service reps that I dealt with were very courteous and efficient. I would particularly like to compliment Customer Service Manager Kris Champlain, who deserves an outstanding rating. His efficiency in communicating frequent repair updates on my vehicle and his communication with my insurance company were greatly appreciated. When I picked up my vehicle, he took the time to show me the repairs that had been done and made sure everything was to my satisfaction before I left the shop. In addition, I would also like to compliment the repair crew who did an outstanding job on my repairs. My vehicle looks great and runs well. My sincere thanks to all of you.
I loved the whole experience!!!?
Especially with Tina she was so nice
And absolutely awesome. If I ever need
Any other work done Abra will be my
THANKS A MILLION!!!?
The team was kind of disorganized at first but ended up surprising in the end! Bravo!
My vehicle looks great. I got updates regularly, and I felt I was treated so great. I would recommend them or go back any time
Attention to your customer's satisfaction. Your the best. Kudo's to Kris.
Awesome job,will be referring customers,based on the beautiful work and attention to detail. Thanks Again
Very professional service. Went above my expectations
You guys are great!! My truck looked better today than the day I drove it off the lot
Fast turnaround, looks like new
Always be great service, thank you
Friendly staff from the beginning, always kept me updated on the progress
Thankful the team was able to restore my vehicle to its original work and so quickly I am thankful for a great experience overall
Always Excellent service ,never late always on time and they always make sure you leave happy thanks!
I was well informed on how my jeep was progressing through out the week.
Tina was very informative of every aspect of things needing to be done with the car. Really enjoyed being informed every day of what was going on. And the time it took was short which is very nice. I will be recommending your shop to anyone who needs their car body worked on.
Awesome service. Best auto body shop in Pueblo. Timely and informative.
The front desk addressed me as soon as I came in all three times for an estimate,drop off and pick up. My phone calls were answered immediately. I received text messages on progress and Tina was absolutely awesome. I have haf nothing but great experiences at Abra. I would highly recommend this shop. I have had previous experiences with another autobody shop in Pueblo and Abra surpasses them in every aspect.
I was completely satisfied with your work but I will also say that I dont appreciate that one of your employees changed my radio channels. Mike
Diane was very nice and accommodating. I had a very good experience.
They did a very good job on my truck after my accident, even taking care of all the issues with the insurance.
I enjoyed working with Tina. She was amazing with any bit of information on my vehicle. I would like to thank her the most for everything, but am very appreciative to the entire Abbra team. Thank you all so much for everything.
Kept us involved through the entire process. Customer service was great.
Thanks for making the whole process painless & I appreciate your help in coordinating w/ Enterprise's car rental & thanks for a job well done on my car !
Very good experience! Diane was wonderful! My Tahoe looks great!
Friendly continued updates as to progress. Very happy.
Did a wonderful job and friendly staff
Well my wife noticed dirty hand print on the interior rear seat roof support . Might do a interior walk through before releasing future vehicles. Other than that everything was good. Thanks
The repair was excellent quality -more than what was discussed. Everyone I had contact with was very professional and friendly. Chris, the estimator, was outstanding. I'll definitely recommend ABRA to anyone in need of auto repairs.
Haven't got to look fully, di to the snow but looks good from what i see
Kris was outstanding. You have a great team.
The work that was done made it look better than new. The polishing you did made it look great. Thank you
ABRA did a fantastic job in repairing the damage to my vehicle. I recommend.
I will recommend your business to everyone I know, seriously!
Very good and we appreciate the car being washed and cleaned out excellent job the front end looks very nice
The body work and interior work related to the air bag look great as if the incident never happened. Thanks for the perseverance in getting the correct parts located and installed.
You presented my truck to me with a crappy replacement part. A chrome rear bumper with dents and a sub par chrome finish. Why would you even put the defective part on my truck? Roll the dice and see if he notices? Frankly I'm very disappointed! For a company that strives customer service, I would think you're quality control would be much better!! We'll so how you do on the second try!
Abra did a wonderful job with my car. It looks like it is brand new!!!!!!?i am super happy!!!! Would recommend abra to anybody!!!
This was the third vehicle that we have had repaired at the Pueblo West location. Great customer service! Thank you and keep it up!!
I liked how you continually stayed in touch with me and answered all questions.
The customer service was great,Chris took care of my appraisal and notified me on the progress of my truck. Couldn't be happier with the final results. Everyone involved with working on my truck did a great job. I'll recommend ABBA. Very impressed.
Great employees and service. Quick turn around work
Kris and Beth were very friendly and helpful. The job was excellent from start to finish. Very pleased
Thank you so much everyone was very helpful especially Tina thank you my car looks great.
Car was repaired in minimal time. The work that they did looks fantastic, almost looks like a new vehicle. Love receiving the updates. The staff was very very friendly. It was a great experience considering the circumstances!
My Dodge looked wonderful. My dodge even looked better than when I took it in :-) they went above and beyond to keep in contact with me continuously. The staff was great, friendly, and very cooperative. I would highly recommend Abra Auto Body. Create job everyone at Abra Auto Body. :-)
Thank you, you did a very good job.
Very satisfied with customer service. Appreciated all the updates on my vehicle. Would definitely recommend to family and friends. Thanks again????????
Kris took good care of all the details. Thanks!
The car was a little dirty on the inside . You did a good job on the paint and body
I'm 100% satisfied with my experience at ABRA auto body & glass. The team & Chris Champlaine did an amazing job. I'm very happy with the work done on my Jeep. They made this experience painless as possible.
I have no thoughts as of now, you took care of ally needs,you keept me informed on the progress which was great and helpful. Your job was great. Thank you very much.
Chris did a wonderful job handling our claim.
Stayed on top of the job and kept me informed.
Every person I dealt with, was very curious and professional. I felt like my business was important, and wanted. Thank you.
So far, I will not see my truck or drive until I return from San Bruno, Ca in a couple more mpnths
Vehicle Make : Mitsubishi
Everyone very professional. Nice people. I.will see how repairs hold up. I have a feeling they will be good. Thank you!!
Outstanding service and workmanship
You guys rock!!!
Thank you for taking care of my family
Too many text messages that really don't tell you anyrhing. The phone calls were great and informative.
Abra went above and beyond to help me out with my Vehicle.
We are very happy with the service we received...
Thank you for detailing inside my car.
very professional very satisfied thank you very much
Excellent service! I appreciate all the efforts to get my car back in the road quickly. I was also pleasantly surprised to see the technicians vacuumed my car. As a mother of an 8 and 2 year old that is much appreciated.
I had to wait about a month to get in, but it was well worth the wait. I was very satisfied with the team here at Abra. My van looks like it was never damaged. The work that was done looks flawless. I like how I was kept up to date on my vehicle. I was having voicemail issues but I was finally able to listen to them. Diane is very professional she kept me posted via voicemail and through text messages the status of my vehicle. Thank you all for everything. Keep up the great work!
Best customer service I've ever seen.
Kris Champlain kept us informed of progress for three weeks while our Toyota Tacoma was being repaired. We like the lifetime warranty on the parts. Abra did a great job repairing out truck. It is in a like new condition. They went the extra mile by cleaning it in and out before we picked it up. We would not hesitate to recommend Abra to our friends. We are new in this area and it was a big relief to deal with a company we could trust.
Diane and the rest of the employees are so nice I would recommend Abra to everybody I know.. Thanks so much.
Fantastic job! Very friendly customer service, and great people who work there. Tina is the best!!!! I will recommend your shop to anyone who needs auto body repair. If I have any body work on my vehicles in the future, ABRA WILL BE MY FIRST CHOICE! Keep up the great work.
Very satisfied, every one I had contact with was on top of their game!
Was a good experience. Customer service was excellent. Thank you
Wonderful. Loved how you kept me updated throughout the process. Liked the personal touch by Tina. Thanks very much.
Truly outstanding customer service and excellent repair. Highly recommend ABRA
Diane was awesome. Everything went as expected and very close to original completion date. My car looks beautiful, as I expected. Very happy with ABRA. Would recommend for anybody in the unfortunate situation of needing repair to allow ABRA to do the work.
I had to book a month out and in that month they didn't have the foresight to order the necessary parts from the quote. Not to mention false advertising in the lobby a poster stating three days to complete, which took 8, and a car rental out of pocket having to extend it five times because of lack of information. I had to call for updates because the texts I would receive gave no useful information just nonsense.
I more than satisfied with the work done. Employees were professional, friendly, and detailed with information given to me. You have my vote and rest assured I will recommend you with honor to others. Thank you . Tony .
Well taken care of, fast and made it a easy fix
I have to take it back because the work wasn't completely done that should have been.
People were great. Repair was excellent.
Kris Champlain was good to deal with good service
The staff was very professional, the repairs were done quickly and look great, and we were continually kept updated about the status of the vehicle. It was a great experience in a difficult time.
I was very happy with everyone and everything. I was asked many times if I was satisfied with the work and how I was treated. I am more than happy with both. I will recommend Abra to anyone needing body repair. Thanks again and God bless all of you.
Truck looks great and you did it soooo fast!
Everyone was very nice and attentive! Thank you
I was notified daily on the progress and very pleased with the results.
Chris is wonderful, we can always count on him. Thanks
I was very happy with the work I had done the communication that the shop had with me was excellent and the finished product was spot on . Thank you ABRA
I was kept fully informed as the work was done and my truck looks better than before the accident.
Very quick and professional job!
Awesome service and speedy delivery. Thank you Abra
ExpectationOutcome. The only thing I didn't like was the time frame to get my vehicle back. Initially I was told that repair would take a few days. Vehicle was dropped off Monday before noon and I thought that Friday I'd have it back. I didn't get it until today so a week behind. Nonetheless the repair looks like It did before the accident. They communicated the processes my vehicle was in day by day.
I appreciated the way you kept me informed about the progress of the repair on my vehicle. Diane was great.