Team and service was great!!!!! Totally recommend them. They made the whole process super easy
Thank you so much for your professionalism and text messages. We had a fairly negative experience at another body shop, so we were a little nervous. The staff is amazing and everything went great!! Thank you SO much for the positive experience!
Looks great! Thanks so much!
The service and communication we're excellent!
Ernie was very good st keeping me informed of my vehicles progress. Thank you
Tha repair was done through another person's insurance and ABRA provided great customer service. Thank you.
I'm very impressed with the outcome of the Abra work to repair my car.
I appreciate the urgency with which Abra received the car, determined the necessary repairs, passed along the estimate to my insurance company and me and then to complete the repairs; 8 days including a weekend. Thanks.
Ernie was FANTASTIC! The gals at the front desk (names?, sorry) were equally helpful! The on-site staff seemed to have a great rapport with each other, and that enthusiasm rubbed off on me, especially because I was dealing with an unfortunate accident situation.
I do need to mention that the insurance Hertz office I used was terrible. (Woodmen Road and Lexington.) That experience could put a dent in YOUR brand! Please look into working with that office.
Other than that, my Abra experience was wonderful.
I own a marketing agency based in Colorado Springs, so I'm taking extra time to give you "customer feedback."
There was confusion over when the repair appointment was scheduled. When ABRA called monday to confirm the appt, your employee rudely informed my wife she had the wrong day in mind. Additionally, your employee was very dismissive of my wife's statement that the appointment was for tuesday. We find it hard to believe that we would have made an appt for Wednesday because that is the one day of the week we would *not* schedule a morning appointment. (P.S. Enterprise called on tuesday afternoon to ask why we had not picked up the car...).
I recommend you send email confirmations of appointments so as to avoid confusion.
I really appreciated the status text messages that kept me infirmed along every step. The quality of the work is outstanding and makes my son's "beater" look so much better. Finally, the office staff was very professional and friendly.
Ernie P. made our experience a pleasure from start to finish. I felt confident the work would be done with quality. While I hope to not need these services again, if I do, Abra is now very high on my list of preferred body repair professionals.
Appreciate the communication and follow up during the process!!
Abra exceeded my expectations. They kept me informed with every step of the process. They were friendly and caring and took great care of my car. They also finished ahead of time, which was great. They made the process easy and painless, which I appreciate more than anything.
The whole team was extremely wonderfull. Great group of people
Everyone was friendly, polite and helpful
They were amazing through the whole process. Twice now, they fixed my car way ahead of schedule! Jordan and Ernie are great, the epitome of outstanding customer service!
Very professional and helpful. Kept me updated on all aspects of my car being repaired. I woll go back if needed in the future for their business.
This is my 3rd experience with this auto body shop and they never dissapoint. Always a 10. Yes i always recommend them. Thank you again for your excellent experience.
They did amazing work on my car. It looks brand new. Thank you guys for fixing everything wrong with my car. I'm very pleased.
Great experience, communication, professionalism, and follow up from Ernie!
Brian was extremely professional and pleasant to work with. He kept us updated and always made sure we were taken care of. Thank you!
I was kept informed well, and the repairs happened fast.
Service wnd communication was outstanding.
You guys were absolutely amazing and went above and beyond to make sure that my car was done before I had to leave out of town. Thank you for all the hard work!!!
I was told that my navacatiob system wasn't working when I picked up the vehicle and that Abra Could take it the nearby Honda dealership to check out the problem the Nav system worked before the car was dropped off. I was willing have Honda look at my car and choose to take it to the Acura dealership. After I returned home my preprogrammed remote for my vehicle was no longer working. The clock was also changed. During so phase of the repair the electrical system was disconnect which caused the issues that I addressed. Reprogramming the remote are minor but a motor concern is the nav system which allows you to control major components of my MDX. The car is going to Acura next week to see what the issues might be. The body work was outstanding which is my I've allows used Adra. If you should have any questions please feel free to contact me ****-****-xxxx
Great service and very friendly.
Your customer service is the best
I was very pleased with everything ????... the caring people and letting me know what was going on the whole time. I would recommend you to all
Got e-mails every other day saying how repairs were progressing. After **** ****/2 weeks I stopped in to see. Only thing done was a little trim removed and hail dents circled. I was lied to over and over about the status of the repair. I would never recommend this company to anyone
Awesome! They were extremely helpful and my car looks great!!
Everyone was very accommodating to our schedule and the work was excellent. Thanks for a wonderful experience!
On time, professional, quality work and outstanding customer service
I am completely satisfied with the service I received. You exceeded my expectations. I appreciated the daily updates, the thoroughness of the repaiirs, and how you washed and vacuumed my car. Usually body shops are unpleasant and dreaded, but you made the repairs on my car less painful. Thank you!!!
I was kept informed about the repair and how it was going every step of the way. I was notified when it would be about ready to be done. I loved the service I got. The people treated me and my family with respect. I will come to them for any and all future needs.
The people were very nice and helpful. I've had a good experience here.
My truck was expertly repaired, it was done quickly, and I was informed every step of the way. Excellent service!! Thank you for a great experience!
Only thing I noticed is that my First Aid Kit is missing.
Vehicle Make : Mitsubishi
Very professional and efficient service. Thank you!
Excellent service.will use them again should the need arise.
Everyone was amazing! Brian and Ernie did a great job and made the whole experience way more enjoyable than it could have been. Thank you.
Everything was excellent about the body shop
First of all, I appreciate your professionalism
Jordan was very helpful and the updates were most appreciated. We will definitely recommend your service to others....if you need a plug for any reason, you can contact us.
The service was efficient and the level of customer service was of the highest caliber. I would come back and highly recommend this repair facility.
Great service and timely updates. Car looks great and really appreciate getting it back early.
My daughters car looks beautiful. So happy, thank you!
Thank you all for your professionalism and skill! I will recommend you to my friends.
The entire team was very pleasant
Thank you Ernie, because I always was informed about my car and that was very important to me.
Ernie was timely in providing updates and called on a regular basis. I greatly appreciated his clear communication. My car was ready when I expected it to be and cleaner than I anticipated. While I hope there is no need to return, if ever in this position again, I most definitely would. Thank you for making what could have been a stressful, confusing process one that was instead clear and seamless.
Everything was handled professionally and I was kept in the loop the whole time. My car looks great and drives nice. Thanks for the awesome hard work.
Thanks for your help! Jordan was great and kept me informed! Appreciate your good work! Steve
The hood and the grille does not fit together and lights not adjusted.
This is a 45000 car so need to follow up on this.
Awesome job, Matt was great. Cleaning my car was a pleasant surprise
Great communication and outcome
Never EVER use Mike's frame and alignment ...What a joke!
The paint appeared to be wet when my wife picked the car. It appears to need a touch up.
Excellent job as always. From start to finish, I was well informed of my vehicle status during the repair process. Thank you for your time and hard work. I appreciate it!
The Customer Service was excellent. We used a local competitor after the summer hail storms caused damage to the same car and they are no where near as professional or competent. We were never uninformed with calls on a regluar basis. All questions were answered and never felt I couldn't ask a question. The work on the vehicle was excellent as well. GREAT JOB!!!
You guys were accommodating in fitting me into your schedule at the last minute when Gerber auto collision"lost my appointment". No complaints and I will be referring others to you.
Great communication from everyone the whole week my car was in the shop whether it was through texts or through personal phone calls. I felt well taken care of.
Great communication, great attention to detail. 11/10 would recommend.
I appreciated the updates I received during the process and really like the fact that my car was done early!
I liked the fact that everything was done in a timely manner and everyone was super nice!
Ernie is awesome! I always felt in the loop with what step of the repair process we were in and what was going on. Thanks Ernie
Jordan did a great job of contacting me everyday to let me know of the updates and how everything was going. Also I will recommend this place to anyone who need car repairs done. You all did an amazing job!
Vehicle Make : Volkswagen
It was great service. I had just called earlier that day and they got me in and taken care of all in a matter of an hour. Where as other places made me schedule an appointment three or four days out. Then they were very courteous to me the entire time I was there. Also allowed me to see the car before they brought it out to me to show me that everything worked before they drove it out into the parking lot. All in all I'll definitely be going back there again with any services I have with my vehicles.
My car repairs were completed quickly and effectively meanwhile there was relatively good communication between myself and Abra. I'd certainly go back if I needed any other repairs in the future.
Great service, great communication.
Staff was very warm and efficient. Car was repaired in less than estimated time and underestimated cost. All questions were clearly answered and I was very happy with my car's repair and the service.
This was the second car I have had done through Abra in the last two months. Both cars were finished much faster then anticipated and when both cars were returned they looked brand new. Once they are done repairing your car to a condition of excellence and new, they detail it so well, it looks like I'm buying it off the floor again. Any body repairs I ever need will always go through Abra.
The quality of repairs is,as always extremely good.
Very professional and great communication. Thanks!
My repair could not have gone smoother.
From my first call to the pick up of my completed vehicle the staff at ABRA was nothing but helpful and professional. My vehicle looks great and the repairs were completed very quickly. I would recommend ABRA to anyone who needs repairs after an accident.
Coordination was good, we know the holidays were in the middle of the repair, but we still feel it took too long for the repair
Great service, great communication, went the extra mile. Even helped me with the rental car when I forgot to make arrangements. Highly recommended!
Always kept me up to date about repairs, changes and schedules
Great communication (Ernie). On time. Looks awesome. Great job!
None. Jordan called me every day w updates. I'm thoroughly satisfied
Vehicle Make : Volkswagen
Great folks! Car looks like new.
Thank you so much for all your hard work! We appreciate it!!!
Ernie and his team did an exceptional job on my truck and even got it done early for Christmas. I rate then an 11, and will have future body work done there
I was impressed with the continual communication throughout the process and being informed as to what stage the vehicle was in during the process. I was delighted with the extent ABBA took care of assisting with car rental, insurance, and the courtesy call made to a nearby car maintenance location that allowed me quick service and follow up to a previous repair. Loved that my car was clean when I picked it up. Definitely recommend.
Amazing service!! Calls every two days on how repair is moving. Notifications by text!! And fast Service!!! Thank you for making such an effort with customer setvice!!
My STI looks great and Ernie was tremendous in helping through the process! Much appreciated!!
Thank you all very much it was a pleasure working with you.
Very professional and kept me updates
Jordan was awesome and kept me up to date every day
My service rep Jordan was excellent, kind and professional.
Vehicle Make : Mini Cooper
Kept me updated on repairs and expected completion date. Work was done professionally great job! Thx
Everything was handled professionally and in an expeditious manner I expressly enjoyed the keeping in contact and keeping me informed a great job
Excellent turnaround time, great repairs, car looks good as new
I appreciated the texts and phone calls updating me on the progress!
Service was great they kept me informed every step of the way. Staff was great. Thank you.
Very pleased the car looks great,
Everything looks good and I was happy with the whole process.
Ashley was great and kept us up to date!
Matt was so great! Thanks for your great service!
Great service and well done
The whole staff was great to work with.The gentleman Ernie with called and gave me constant updates and made sure my car was right. Thank you for putting up with an impatient customer. Keep up the good work Abra I will recommend anyone that needs work done.
Terrific job. Terrific customer service! 10/10
I think Ernie kept me well informed on all aspects of repair to car.
My car looks great, and Erie and your staff were wonderful. Thank you for the exceptional service!!
I really appreciated the periodic updates, you let me know how my car was coming along. This took the angst out of the whole situation
Great job. Thank you so much.
Exceeded my expectations! I liked the way I was constantly kept up-to-date on the vehicle's progress. Everyone was very courteous . I would not hesitate to recommend or use ABRA again!
Thanks for your hard work and getting me back on the road as quickly as possible. Matt and Brian were very accommodating, helpful, and understanding.
Matt and his team did a great job keeping me informed throughout the repair process!
The entire experience was great. Every person I interacted with was helpful and pleasant. I will recommend.
Ernie took good care of me. He kept me well informed. The glass department did take stickers off the front window and didn't replace them. Other than that everything worked
Out well he even stayed late for me to
Pick up my car.
The updates were great and my truck looks good.
Ernie was terrific in guiding me through all the steps of our repair related to significant hail damage. He was always upfront and realistic; most importantly, while I know there were many repairs in your facility, Ernie possesses the skill to make me feel special and valued as a customer. Thank you!
Very courteous staff. Kept me up to date on car repair status. Great customer service also by manager-came out and introduced himself. Repair work was great.
Matt kept us updated daily.Thank you.
Everything was handled in a professional manner by all involved
Matt & Brian were great. Kept me informed, very helpful, and vehicle was completed on time. Thank you greatly for the service provided.
Excellent service, support, and work.
Very friendly service. Kept me informed throughout the entire process. Even got my car back and detailed earlier than I thought I would. Thank you all!
I love the personal experience that I received feeling like my car was their most important work.
Loved how you cleaned the car for me
Employees were super nice
The entire staff was so pleasant and easy to work with. I was happy to have phone calls each day keeping me updated on my car. Matt was very nice and professional and my car looks fantastic! Plus it was done in 5 days as opposed to 14! Great job everyone! Thank you and we will use Abra again!
Both time my vehicle was worked on was efficient and well cared for
I appreciated that they not only kept me informed, but they also let my rental car place up to date.
They got my customers truck in and kept me informed and did a great job getting the rear end damage taken care of
Tremendously informative group. Curtious and friendly.
My truck looks great and I would refer everyone to go see
John Jordan Brian and all the beautiful ladies at ABRA on
Again ABRA has shown me the best customer service that I have ever received. They truly set the standard for professionalism and great service. They have earned my trust for a lifetime.
Everyone was so courteous and professional. The service was outstanding. And our car looks beautiful.
No complaints The car looks Great!
Great job, I appreciated the constant communication and I'm happy to have my car looking better than ever
Car looks good and it was done in a timely manner
Vehicle Make : Volkswagen
Great job and professional customer service!
I appreciated all the updates and courtesy, the car looks great! Thank you
ABRA had my truck for over 5 weeks; I just got it back today and the inside overhead lights do not work. Glass shards were found in the carpet and two screws were found on the floor.
Everyone was very kind and helpful in answering all my questions and concerns.
Matt did a wonderful job with keeping me informed on the status of the repairs.
The most wonderful part of the experience was there were no surprises!
Great job team!
Vehicle Make : Volkswagen
Prompt text and phone calls in regards to repairs.
Excellent customer service.
The car was completed 2 days earlier than expected.
I was concerned about at bags not deploying and they took it the VW dealership for me.
Very professional and courteous!
My Jeep looks great!! Thanks!????
Kept up to date. Friendly
Ashley was so sweet and i loved the fact that she left me messages about the progress. They older lady in the front could use some customer service training but I'm just happy my car is fixed!!!
You're all very efficient and polite.
Second time having a car fixed. You guys are the best !!!
Your team did a great job , I couldn't of asked for any better. So I thank you all very much.
This was the most professional auto shop I've ever been to. Personable, friendly, communicative and thorough. Thank you for the great work and for keeping me updated regularly throughout the process
Customer service was good, it was nice to have daily updates!
I just appreciate the simplicity of the whole process. Every person I came in contact with was very kind and professional and I appreciate that.
Well informed almost daily, car looks great and nothing to complain about. The rep, DeShawn was veey professional and thorough!
Thank you Matt for you professionalism, you made the experience painless. Thank you for expressing me in and getting my vehicle fixed in a day.
To start off with our great service; the ladies at the front desk were very polite and helpful. Deshawn was very patient and knowledgeable about the estimate and made sure I was completely satisfied. He also called to reassure us that the vehicle was being taken care of and what stage of the process it was at which gave us a better timeline. I had a wonderful experience at Abra and they did an outstanding job with our vehicle! Thanks! -Wagoner
Dashawn Riggs is very professional and efficient. He wrote up the estimate repair and followed up until I picked it up. I will defintely recommend Abra to friends. Best wishes, Blanca H
Very satisfied! Repair was done and truck came back cleaner inside and out.
Great work and awesome customer service.
Everything about my experience was exceptional
Ashley was awesome, she sent a text and called every day with an update and the repair was perfect
The process was easy and Ashley kept me advised of the progress. I would definitely recommend anybody to use your business. Great customer service. And everyone I dealt with was friendly and professional.
Vehicle Make : Volkswagen
Done right first time on time the Abra way
Great work and thank you for handling all the guess work for me.
They did a great job. But there is a small scratch on the piece they replaced.
Great job they above and beyond. Great body shops
Good communication and workmanship.
Abra did a wonderful job. My car looks great! They kept me very informed and my truck looks brand new. Thank you so very much for doing such a great job in a timely manner. 100% happy!
Vehicle Make : Volkswagen
Ernie was extremely helpful. He kept me up to date. My car was very clean and looked awesome!
Friendly staff. The daily updates were nice to recieve.
Great communication! I never felt forgotten while it took the time to repair my non high end car.
Abra was very good. Consistent updates and very good quality work. I would reccomend this store to friends and family.
From the time I dropped my car off until the time I picked it up I really felt I was in good hands at ABRA BODY AND GLASS located on Woodmen Road in Colorado Springs. From The customer service staff ladies at the front desk to Matt ****, Matt Urbach and John Whitaker...they all were TOPS!. Plus my 2014 Subaru outback limited looks brand-new again. Thank you for putting things back together and keeping me in formed all along the way. -Kurt Paige
Truly a great job. Always kept me posted and it was ready early!!!
Matt made sure we recieved updates and we were well informed on the progress of our truck. As always great service and excellent work.
Could not have asked for a better experience. I really feel like they went above and beyond with my car repair. Thank you!
DeShawn was amazing at keeping me informed. He also was able to schedule a second car for repairs which I greatly appreciated
Very great job. I was informed on a day to day basis with all the details. Felt very comfortable with the personnel at the Company. Job well done!!!
Car was cleaned inside and out (appears to have been vacuumed). Nice touch. All communication was great.
I found the staff to be very flexable and understanding.