I was really appreciative of the quality job they did detailing my truck after repairs. It was a surprise that they did that, and it looked great. I think it was cleaner than the day I bought it. Very easy to work with and took care of everything. Thanks to everyone at Abra Auto in New Lisbon.
Everything was well organized and delays were well communicated. Kim was upfront with what was expected and the potential for a delay right away at the start. I knew what to expect and it went as expected. The process was easy.
I also witnessed Jason dealing with a "difficult" customer. I give him credit for handling the situation professionally, as she was complaining about nearly everything he said. He also seemed a little under the weather, so props to him handling her well.
I hope I don't have to return for repairs any time soon, but I would come back to ABRA and I would recommend them to others as well. Thank you.
Excellent service from the ABRA team. Very efficient and friendly. Helpful and acomadating about every need for the repair.
Car was done ahead of schedule and looks great!
Very quick service. Picked up my car and was pleasantly surprised to see that the interior had been cleaned and the windows were washed. Great experience!
repaired great! & loved that they cleaned the inside too!
My truck turned out looking very good. The only thing I disliked was the length of time that it took to complete the job.
Everyone was so helpful and the communication was amazing! Hopefully our next visit won't be due to an accident but we would definitely come back for any services!
Buffed out my care, cleaned window and vacumed the care I'm handicapped and it was wonderful for the help
Very responsive - got it done quicker than stated - it looks great!
I couldn't ask for better service!! Kim is fantastic!!!
Team at abra new lisbon is amazing, goes above and beyond for the customer. Always puts the customer first. Fast, friendly, and freaking amazing! Thank you to Kim, Gary, and crew for getting my car back toend better then new so fast!
I have used you guys twice now and I've been very happy both times I will always see you for any repairs needed to my car
Everything was done in timely manner and car looked great when done, smelled good too! Thanks for the excellent service!
I am very satisfied with the QUALITY OF WORK and the service provided. Thanks to Andy and Tim and the others at Abra for going the EXTRA distance!
Jim & Ann Maturno
Kim was very professional,helpful,n informative. Job was well done
THANKS GARY, WONDERFUL JOB!
The team is efficient and friendly! My car came out looking great!
They were fast and efficient.
My repairs might have been simple but they made it better
Thank you for getting me back on the road.
The staff were wonderful to work with! Very fast and great work.
Thank you for your service and for detailing a little in my jeep, nice surprise!
I will call and do it in person. Thank you
The team's response to my claim was excellent.
Gary was very friendly and helpful! Even offered a car if we were having difficulties with Enterprise! Kim was very helpful! The car looks like nothing happened to it! Thank you for being awesome!
They were awesome. Did a great job. I would highly recommend ABBRA
I think you have a very professional staff. I was pleased with the service, from the start to the finish. Recomend to everyone.
We were extremely satisfied with the work process at ABRA. During the time our car was being worked on we had an out of state family medical emergency. Gary worked very hard to facilitate us getting our car back sooner. Thank you
I can say our edge looks as good as it was before.
I liked the job very much. Thank you Lacella
Everyone paid attention to even the smallest detail from when you walked in to when you picked up your vehicle
Repairs were done in a timely manner, staff was professional, courteous & polite. Truck was cleaned very nicely. Kudos to all involved. Thanks. Tom.
Loved it all. Thanks. Car looks great.
Very friendly and fast! I would recommend anyone.
I was a bit upset seeing when I got my dodge back I was missing a front floor mat and of course when asked about I was told it didn't come in with one. I KNOW FOR A FACT IT DID. I am not to sure I will be doing any further business with you
AMAZING work and service. Gary had an answer for any question I had. Thank you so much.
I had to wait about 4 extra days to get my vehicle. I was kept informed and updated on what was happening. Final job was very well done.
Kind, professional and willing to work with you. I appreciated the updates received. One suggestion, please go over loaner car operation-how to start, lights, etc.
I am very happy with the work you did on my van. It looks great and the service was super
fast and the kept me informed about the progress of the work. I am very satisfied with everyone at ABRA.
Very well satisfied with everything.
Very easy process. Kim took care of everything.
Did a great job on the paint on my car. And Gary was excellent getting me the loaner and bringing my car back to me. Thanks!
Very friendly and helpful
Thank you for your work, it was excellent, communication was great and service was fast.
Thank you for making the repair process simple! Thank you for cleaning my truck and replacing the lightbulb in the front! You will be my first stop for body work and repairs!
Gary and Kim were both great! Exceptional customer service! I couldn't be happier with the whole experience and will definitely recommend to others. Thank you!!!
The service was great! Staff were friendly and the process went smoothly.
Great job was in a timely fashion would come back again
Very helpful and accomodating in all respects. Vehicle looks good with work appearing very well done.
Fast and great sevice. All your Abras need techs like Rodney.He is dedicated to doing his jobs in a timely manner and correct the first time.
I was not satisfied with the color match to the old bumper.
I recently had my vehicle repaired at the New Lisbon office and was treated with the utmost respect by Kim Perz who handled my repair. I was shown the facility and explained the complete process of how my vehicle would be repaired. The truck went in on a Tuesday and was ready for me to pick up in 3 days so i had it for the weekend which i needed it for. Truck was immaculate when i picked it up and looks brand new. Thank you once again to Kim Perz for all her help with this situation.
The entire experience was very professional from start to finish. The estimate was done in August shortly after the hail damage was done and I could not lay up the truck until late this fall. I made the appointment after getting a commitment on job completion and it was finished exactly as promised.
I am very happy with the service I received from the Abra team. My car was taken care of quickly and professionally, and the staff were extremely helpful. I will definitely recommend Abra to people in the future.
Very polite and did everything in an extremely timely manner.Excellent
Please see my comments in the "reply" to your other email from this morning.
It was a great experience. The reason we had to be in your place of business was not a pleasant thing. But you
folks certainly helped us feel calm and that our car was in good hands. And to have us back on the road in seven days was a real surprise. Thank everyone at Abra!
Great team of qualified staff
quick repair looks better than new
Everybody is helpful and easy to talk to. Our vehicle looked as good as new. Thanks to everyone at Abra for taking such good care of us.
Kim Perz is well worth whatever she is being paid...which is probably not enough! The service she provided me in this experience was exceptional. She managed both my insurance company and the previous body shop (the work was to repair previous work), even getting me a loaner/rental to use while I waited for my repairs to be completed. I'm sure she had to complete a few uncomfortable phone calls in order to provide that level of service. Whoever supervises her should know that her commitment to customer satisfaction has earned ABRA a loyal customer. When I hit my next deer (always "when" in Wisconsin, not "if"), I WILL call Kim at ABRA!
Excellent job! I would be glad to recommend you to anyone that needs it.
Thank you fir a job well done. I received my truck back repaired and cleaner then when I dropped it off. The friendly staff did a great job. From estimate to completion the best experience I have had in a long time. Will be back. Thanks, April H
Great service as always... Kim, Gary and staff are excellent. They all go the extra mile to take care of me and my vehicle.
I was impressed with your the way you kept us informed on the progress of the repairs done on our Ford
I appreciate your fast well done repair. Kim was friendly while maintaining professionalism. I would not hesitate to return to ABRA or to recommend you to friends and family.
I cant say enough about how amazing my experience was at ABRA Auto Body and Glass! I couldn't have asked for better service. They were all so willing to help me repair my car in the best way possible while still remaining affordable and completing it in a timely manner! I am more then pleased with the help i was provided and the care i received. Thank you so very much.
Gary was very helpful in the process of getting my car fixed and keeping me up to date. And also a very quick turn around with my car coming back to me. Couldn't be more happy. Great job ABRA and a big thank you to Gary for the help!
Good quality work and great customer service.
This team went above and beyond my expectations. Couldn't be more happier with the work they did my vehicle. I will definitely come back if you ever needed and will refer this place to other people.
Great work, my car looks as good as new. Professional and courteous service. I would recommend you to family and friends. BTW, thank you Kim for cleaning my car, what a sweetheart, this is much appreciated. Sheila H
All customer service was conducted professionally and expeditiously.
off the scale satisfied. a first class operation.
Kim was amazing! Everything was organized which made repair go fast!
You did a great job after what hitting a deer did to my truck Thanks so much!
The staff is knowledgeable and friendly! Communication is excellent! The work is quality! I will recommend them to everyone!
exceptional repair work and customer service thank you all for a great experience.
Completely Satisfied! Great people, great work! Everything as promised and more. Would recommend this shop to anyone with auto body needs. :)
Absolute professionalism, constant communication and - most important - warp speed getting my van back to me. In fact, they were waiting for me when I arrived (less than 2 1/2 hours after the accident) after having already received the info from my insurance company. They were literally waiting to begin the assessment and repairs as though I was the most important customer on their docket. I'm pretty sure they treat everyone else the same way. Plus, they detailed my van before I picked it up - nice touch. Very impressive - I'd recommend them to anyone.
I would go back to have repairs done. Quick turn around. Nice staff. Felt like the brand has integrity.
Looks really good nice job!! :)