Abra was completely amazing through this whole process. They made the after math of my car accident less stressful when it came to getting my car repairs. They made to sure to inform of what was happening every step of the way. The customer service people were extremely nice. Even after my car was repaired and fixed, Abra wash, vaccummed, and wiped down the inside of my car. I would definitely use them again for any type of auto body, repair need.
Patrick was very helpful!
Excellent services. Workers were very polite
Great service, fantastic team.
One of the mechanics lied about the parts for the carand the progress. Patrick ended up having to clear things up. The geico agents were extremely childish and rude. Horsing and playing around. I expected a certain level of professionalism with the agents and the receptionists but ended up disappointed. Patrick was the only person that was friendly, trustworthy, and professional.
I was very happy with the service that I received. Everyone there is so pleasant and they seem to take great pride in making sure their clients are well taken care of, as I was.
They went above and beyond what we expected. They had excellent communication, our car turned out fantastic and looks better than it ever has after being in the shop!
Your Team was courteous, professional, and kept me informed on the status of my vehicle. Work done on my truck, was a job well done and done sooner than expected... great job guys...
The CustomerService was professional and I really liked being alerted during the repair of my car. Thank you again
Everything went smoothly, I was kept up-to-date on the status, my questions were answered, staff was friendly and efficient. This was my first time having to get body work done, so I'm pleased that the whole experience was stress-free.
A great job by all the employees that I met. My truck looks great.
Staff was super helpful. Patrick really went above and beyond and kept me informed every step of the way. He answered all my questions and just really impressed me with how much he cared about me as a customer. He deserves a raise. Seriously! He made a VERY stressful time a bit easier. Thank you!!
Agents were friendly and helpful. I was daily kept aware of what was happening with the repairs. I appreciate a positive experience.
Abra, along with my Geico agent, made the entire process seamless and very easy as a customer. I highly recommend Abra to anyone needing work done on their vehicle!
when i picked up my car the battery was dead. as i left the manager gave me a card with his info, he said if i had battery problems he would send somebody to my house to fix the issue. he did the very next morning sent curtis who was very kind and found another issue and fixed it. i'm very impressed by your actions to make sure i was taken care of. thank you very much, corey, woody, and curtis.
The second shop lost the consent form I signed at the Tejon location, delaying the start of work on the car by more than a week and I had a hard time getting the rental car company to not charge me directly. Kind of a mess
I thought my car was brandnew when i first saw it. Great work everyone.
Vehicle Make : Mini Cooper
Car looks amazing. Process was very smooth and easy to understand. Also when we noticed a slight problem, it was addressed quickly and fixed. Very happy!
Very attentive and great customer service.
They fixed my bumper in a day. Everyone that I talked to was nice & very helpful. Highly recommended
Great quality work, was always kept informed of the job status.
Anthony was very friendly and professional and gave full confidence that my truck was going to be taken care of
I was very satisfied with how I was kept in the loop throughout the whole process. I would definitely come back to ABRA in the future if I ever need body work again.
Very pleased with my car and the amazing customer service I received. I was very amazed with how well Patrick kept in contact with keeping me informed with the progress on my vehicle. 100% Satisfied. Thank you!!
Had to bring the car back a couple of times , one for rim not fixed ,2 radio didn't work because a fuse was blown . Other than that beautiful work done. Att
The front office staff was great and took me early! My car was repaired quickly and looked great inside and out!
Anthony was very helpful, as was everyone else. Thanks!
My after market exhaust was completely taken out. Only thing it needed was to reweld the muffler.
Due to the extent of the damage, I expected the repairs to be lengthy, and I was notified every step of the way.
On time and car looks great!
Customer Service was very helpful, and I really appreciated the text/email update .
I really enjoyed getting a fixed and clean car back!
It was fast and a great job I love it
Abra did a wounderful job on my car.
Great feedback and follow ups
I was well informed about the status of my car. My experience through A BRAT was good.
You all were so nice and helpful making our unfortunate citation a lot easier to get through. Thank you so much.
Your "update" texts are a joke. I feel like consulting a horoscope would give me more insight as to what the status is with my car, than with your non-informational, fluffy texts.
Awesome job it looks like it was never hit. Thank you all for doing such a finaminal job
The professionalism the customer service the attention to detail was far better then I ever experienced you were great.
Thanks so much! I appreciated being kept up with progress, friendly service, and even the great car wash--how great to pick up the car and have it beautifully cleaned inside and out.
Vehicle Make : Volkswagen
I'm pretty much satisfied with everything. My car looks good.
Good customer service and cleaning for the car was great
Everyone was extremely kind and helpful and the work was done quick and passed our expectations.
Everything was done correctly and I liked how you sent updates
Awesome service!! Very happy with all the contact while my car was in your care . Exceptional!!!
Very professional, quick, and great quality work.
This was the best experience I've ever had when dealing with my car. The people were very friendly and let me know everything that was happening.
When I picked my truck up they were charging the battery.When I got in to leave I noticed that the trip counter was at zero, I thought was strange. I made it home but the next day the truck was completely dead. The trip counter at zero again, so when I was told they were charging it "because it didn't turn over like it should," that was not the truth. I had to buy a new battery, one was shorted out, and completely draining the other one out. Also I was supposed to get a check for my hitch which we chose not to fix a scratch but because the two left early that day I didn't get a check.
Please contact me. Picked up vehicle Friday and there are several issues.
Thanks for the great work and getting t done so quickly. Everyone I worked with at Abra and Enterprise was courteous, helpful and professional. You are much appreciated! -Molly B
ABRA was amazing. They repaired my vehicle in a timely manner and the work looks like new. Woodrow **** also went above and beyond by making me aware of some prexisting damage I would have never seen or known about. ABRA greatly impressed me and has won a customer for life.
This the second time Abra Auto Body and Glass on Academy repaired my Honda Civic. Consistent updates, speedy turn-around, and excellent service. The owner even let me pick up my vehicle an hour after closing when work prevented me from arriving before closing time. Abra Auto remains on my top list fpr Auto Body repair in, Colorado Springs.
Great bunch of people car looks like new!!
Carolyn was a pleasant person to speak to and took matters into her own hands. Anthony updated me just about every other day
It was done right. It was done quickly. Literally the only thing I care for.
Good relaxing environment. Excellent service.
The paint job looked well matched to the rest of the vehicle. There was some red/pink paint residue left on our wheels, but luckily it came off easily at home. The residue was on the door as well. I don't know why it was there and if was supposed to remain on there, it was not explained to me. Overall though, I am satisfied.
Excellent work and service.
Took a little longer than expected but im glad they did. Very through on the repairs even the little things that went a long ways and i appreciate it
Car looks great. Communication on updates was great.
I liked the updates in tweet form.
it was a waste if time and money
Very friendly. Communicated by text and phone daily on progress of work being done. Car fixed in 3 days very impressed. Very helpful to have rental car waiting at Abra also for me.
I found some areas of concern with paint, etc when I picked up my vehicle on Saturday. I will be in on Wednesday afternoon to have the areas looked at.
They kept me informed of all repairs that were being done to my truck. Not many companies do that for you. I rate them a number 10 across the board. Thank
Always kept me what was going on with my car. That's all I asked
Superior work!! Abra is now the only place I would take my vehicle for any body work. I would recommend them to anyone in need of auto body work. I am completely happy with their work.
My car looks great.the hail damage was totally repaired
Absolutely love this team! They're extremely helpful they kept in communication with me through the entire process. They responded to any questions I had in a timely manner and kept me up-to-date with the time frame on my car. Every person I've talked to at this location has been eager to help. I would recommend them to anybody this isn't my first experience and well I hate that I have to constantly come back it seems I wouldn't choose any other body shop.
Great place would recommend to others
My family was moving from Colorado to California but we had hail damage that needed to be fixed. ABRA was fantastic in working with us to ensure or vehicle was ready before the move. Additionally, the constant updates from their representatives were very informative and kept us involved every step of the way.
Every two or three days I was notified is the status
My car was not completely repaired. The damaged part was not even ordered. By the time we realized the damage had not been repaired we had already turned in the rental to your frontdesk. Instead of suggestting for us keep the rental it was offered that my car would be picked up, taken to the shop to be fixed which would have left me without a vehicle. The way this was handled was very inconvenient.
Excellent service all around and great work by the shop technicians.
Excellent quality repair. Thank you for keeping me in the loop as to how it was going. I would recommend you to my friends.
My best example of being satisfied is how the communication is consistent. I like the professional level of the work performed to make the vehicle look as good or better than it was, also that the complete vehicle is cleaned and looks better than it was when I took it in. Thanks so much for a job professionally done.
Staff were very friendly and quick to get us in and out in a timely manner.
Vehicle Make : Mitsubishi
The replacement parts doesn't match the old parts. The car looks like a different car. Not happy that I wasn't asked if different look was okay. Looking from the side it doesn't match and looks like one car from the front and a different car from the back, but I guess I was suppose to be to stupid to notice.
You all were courteous, professional and incredibly helpful
Haven't had my car back long enough to know if everything is fixed bit overall loved the customer service. Didn't like how they sent out someone who didn't know what was done to my car and had to keep referring to the paperwork I mean anyone could read what was done.
Very happy with everything they keep me informed of everything that they was doing and the work looks great
I love the level of craftsmanship, communication, and completing the repairs quickly. Thank you for the handwork.
Everything went very well! I liked the daily progress updates. It was a very professional experience throughout. I would recommend this shop to anyone. Very satisfied and greatfull.
Woody was able to save me money on my repair and your front desk receptionist was always friendly. I will definitely recommend ABRAM.
The service was great, and the did an amazing job fixing my car! I'm very pleased!
Everyone at the location that was involved in the repair process, from the Geico representative, to the claim adjuster, and even the receptionist ,were all awesome, very professional, and super friendly. Definitely will go back in the future.
Both the Tejon Team and the Academy Team in Colorado Springs were absolutely fantastic throughout the entire repair process. I couldn't be happier, and will recommend everyone to ABRA!
Very quick, professional and the truck looks great!
Very on top of things and work hard to get the job done in a timely manner. The entire team was very friendly!
Outstanding customer service and excellent workmanship on vehicle.
Forgot to repair my wheel well.
Have nothing negative to say at all!
Amazing.. Fast Service
Thank you :)
I noticed a drip on my paint. I need to call them back
Vehicle Make : Volkswagen
Even the inside of my car was cleaned! Great job team!
As always, Abra surpassed my expectations. I left a happy customer. To consistently provide great service over 8 years is amazing and the reason I keep coming back!
Good professional job! Thanks
Everything was very convenient and way quicker than I expected. They have you up and on your way in no time. Very smooth running office. Thank you!
Thanks for always keeping me updated on what was going on! I really appreciate it!
I was very impressed with their professionalism, communication and quick progress . I would trust Abra with all my future repairs.
Excellent service. I was made aware of every step of the process. Plus, fast quality service. I like the geico counter, enterprise counter, and abra all at same location. I am completely satisfied. And thank you to Patrick,
Aside from a small mix up with my last name being spelled wrong (2 records were created by accident) Everyone at ABRA was friendly & the service and finished product was excellent. Thank you :-)
Fantastic service from everyone at Abra; I could not be more impressed! Special mention to Patrick who was attentive, polite and professional, and to Carolyn at the front desk who was a pleasure to deal with. Many thanks to all concerned; I will absolutely refer all of my friends to your business if the need arises! Maria G
wally was professional..knowledgeable and called 4 tines in 5 days keeping us posted on what was going on
never have we had this type of courtesy
we would gladly recommend a bra to everyone
Very friendly staff throughout the entire process, who consistently kept me in the know regarding the progress of the repairs
Excellent work and very fast.Highly recommend!!!
It was nice working with you guys everyone was very helpful.
Great customer service I would recommend Abra to anyone!
Absolutely amazing!! Very thorough with the whole process. I'm very satisfied thank you so much for your amazing work.
Vehicle Make : Volkswagen
Process was good from beginning to end.
I was very satisfied, both with the final product, and the progress updates. The service was excellent, and I would definitely use ABRA in the future.
I was treated like a queen. Im so happy
Excellent! I am very impressed.
They did a wonderful job! They went over and beyond just the basic repairs! Thank you
ABRA is a top choice for me. Honestly ive worked with a company that has an excellent customer service like you guys have. The staff was so amazing with updates and they never left me uninformed. If I ever have a need for work on my vehicle I'd choose Abra in a heart beat. Since my jeep commander needed a glass replacement and body work, I feel that both sides of the service was excellent. Honestly your company knows the ins and outs of customer satisfaction. If I were to speak with your investors I'd tell them that they really showed care in developing a good foundation in this area, good job, smart business
Everyone there was very friendly. I would highly recommend Abra to friends and family!
Courteous and professional! Extremely pleased with the quality of work and the fast turnaround!
Staff was very personable, kept me informed on status and work on my car. Great workmanship on my car.
Excellent job!! Very satisfied.
They did amazing. Work got done quickly and really friendly staff.
Looks like someone forgot to sand bondo before painting it
Everything looked absolutely great!
Was very satisfied
Didn't repair the clear bra on my headlight that was damaged. The guy said he would have someone call me. No one did. I called again today and they said someone would get back to me. No one did. Bad enough that the job wasn't completed 100% but then no effort in fixing the issue.
The cost of repairs is a lot higher than what I see in the work done. I was told the the damaged section on the front bumper would be repaired and painted to a fade to match the rest of the bumper. Then the whole bumper cleared to be sealed. This was defiantly not done as I can feel where the clear was faded and its textured or "dry". The whole front bumper was not cleared as I was told it would be. Upon arriving and picking up the car there was a run in the clear under the headlight I had to point out. The passenger headlight wasn't aimed correctly and I had to adjust it. To sum it up I felt the charges where substantial to the work done to the car. God forbid I get hit by anyone else again but if I did I would go to another shop.
Abra did a great job repairing my car. Thank you
Enjoy their services and they did an excellent job to work fast
Great team - we were very pleased with everything
I appreciated the texts that kept me up to date on the progress being made on my car. The work on my car was completed in the time promised and was of excellent quality. The detailing of my car both outside and inside was outstanding. Thank you to everyone who worked on my car.
Everything went very smooth and courteous and I appreciate that very much.
Katie Feterol the Geico rep was an absolute delight, and Patrick our mechanic was very nice and funny and kept me well updated.
Excellent service. Couldn't have gone better if I imagined it.
Excellent service and staff is outstanding
Everyone did a fantastic job....thanks
I appreciate that I got updated on the status of my vehicle. That the staff was very professional and polite.
Good at staying in touch everyday,letting me know what was going on step by step,good work as well
Professional and friendly staff.
From the ladies on the phone and at the desk being very approachable, helpful and patient, to Steve who was extremely knowledgeable and professional, I had an awesome experience from an outstanding team!!!
I will be recommending ABRA to everyone and will most definitely return!!!
Great prices, very friendly and timely service
Hearing almost daily through text as well as phone calls from Steve was awesome. I did not have to wonder what was going on. Greatly satisfied with how I was treated and the outcome
Patrick was very friendly and courteous. I will definitely recommend your body shop. I'm very pleased with the way my car turned out and the way that everyone communicated with me and treated me there.
Everyone was great and service was super!
Very fast and friendly, greatly appreciated.
Vehicle Make : Volkswagen
Great customer service great work thanks again for a great job
They did such an amazing job on painting my car. Now looks better than ever! Thank you!
The staff was great and my repairs we completed before the deadline.
Vehicle Make : Volkswagen
Daily updates were wrong. Got a text saying car was done, called was told its not done. Still havent heard about when to pick it up.
Professions repair. Looks as good as before
Awesome customer service.
I really appreciate the staff at this facilty for the Great customer service. They were thorough in explaining what need to be fone. They were accommodating keeping informed of the progress of repairing my car. I am well please that Geico and ABRA are working together to meet the needs of their customers.
Truck looks great with the exception of a small gouge in lower portion of the drivers side door that I didn't expect to see. I didn't notice it until last night, didn't notice until this morning in better light.
Jim Landis is the best **** in this state. Quality work!
Patrick was the fella who reached out to me. He gave me a complete rundown of what procedures were going to take place. He also managed to keep me up to date at all times with the process of the repairs. Overall I had a great experience and feel like very high quality work was performed.
The over all look is great and emasculate, but when I look at the small parts i.e. Fender well is loss and flopping around, it is not properly mounted back up to the truck. Fasners are not holding the fendewell to the truck.
They were fast and efficient
Very satisfied with the treatment of our car and also with the employees.
Great job well done guys.
There is some kind of residue on my windows that I can't get off and some writing on my bumper in wax pencil. During the accident a cup of soda spilled everywhere and there's still some soda on the radio and front windshield and back seat which is leather. They are small things but it's the little things that matter!
They called me the first two days to keep me updated then after that I didn't hear anything until I called them. I was told the car would be ready the next day early afternoon but found out that next day they were closed so I had to wait the whole weekend to call back and get an update which meant I was stuck with the rental for a couple extra days.
ABRA was professional, courteous and expedient with their service. I had a tremendous experience with ABRA.
Outstanding work done in a timely manner. Great customer service. Great work
Customer service was excellent.
Really appreciate the personal touch throughput by all staff involved in the repair of my car. And the car looks fantastic!
If you truly are committed to achieving my complete satisfaction. Please contact the general manager Rick Lujan at the Colorado Springs N. Academy branch and ask to see the email that I have sent concerning my 2011 Ford F-150 FX4 that has not been returned to me due to multiple issues.
(A concerned customer) Mr. Smithhart.
I cant seem to express enough exactly how pleased I am with ABRA auto body and glass! Yall exceeded any expectations I had when I dropped my car off. Previously I had a few experiences with body shops where I was unsatisfied with the staff and service, with yall that was not the case. The staff are so nice and they did a great job with my car you cant even tell anything happened. I will be referring ABRA to anyone that needs a good body shop! THANK YOU SO MUCH!
Vehicle Make : Volkswagen
Very good to work with.
Vehicle Make : Mitsubishi
Damaged trim on bumper not replaced
Gas filler door will not close
Scuff marks on left rear door chrome trim where door was buffed - was not even part of accident
Left rear door not aligned
Wow you guys really should have done a better job
Outstanding and timely service. Especially the 2 women at the front desk. Very professional and respectful. They certainly set the atmosphere for a positive business environment.
Excellent customer service, kept me well informed and got my car back timely.
Great work. Always stayed in contact with me about the progress and also found other flaws in my vehicle
Everyone from beginning to end was professional and a delight to work with. I definitely would recommend Abraham to myffamily and friends. Robin C
Well Please!!!, Thank You, "
Excellent repair work. Very friendly and informative process. Thanks guys!
Very happy with the time frame that was taken and were you guys were at on the repairs
The wheel that was currently repaired has a grinding noise when I take sharp right turns. Also, when driving down the highway there is a high pitched humming noise that I believe is coming from somewhere in the front of the vehicle. However, I'm pleased with the customer service and my representative. Very professional and polite :)
Great Service & Excellent Staff
Vehicle Make : Range Rover
The gentleman who helped me was very helpful also great at keeping me updated. I'm grateful to have my vehicle back