Lisa did a good job of communicating with me and keeping me informed of the progress on my vehicle. I would recommend ABRA to others. Thank you.
Excellent customer service and quality work
Our rep, Todd, was great. Kept in constant contact with us, letting us know the status of the car. We also really appreciated Abra setting up our rental car stuff.
Everyone involved was professional and courteous.
This is the 2nd time ABRA has fixed one of our cars and the service is always excellent!!!
Excellent work and customer service as usual! Thanks Todd!
Everyone was friendly and professional. I was kept well informed of the progress of my vehicle the entire time. I would recommend ABRA to anyone who needs their car repaired.
Vehicle Make : Volkswagen
Excellent service, will definitely use Abra in the future.
The repairs were not rushed, Todd communicated with us through the process and we're very satisfied with the experience.
The entire staff was friendly. Todd answered all of our questions and made sure were well informed throughout the whole process.
Best shop experience . Deal8ng with Patrick and Eric were a dream if I ever have another accident I canot say enough great things about the front office and the level of service that I received my vehicle was done faster than I expected and before promised
I could not have had a better team to take care of my baby,she's beautiful again.Thank you very much.
I am not dissatisfied with your work, just with the delay in getting my car back. I understand this was due to the wait to get the wheel back, so not your fault.
Todd was awesome. His estimate was spot on! My truck looks fantastic and the detailing of the interior is the cherry on the cake of a job well done.
They went above and beyond to make my experience an excellent one. Thanks
Exceptional service and awesome staff!
Thanks for the customer experience!
Exceptional customer service and superior quality! Lisa and the Abra crew were amazing to work with and the turn around time has set the bar! Thank you guys so much.
Great job and service!!!!!
I appreciated the concern for getting it RIGHT! Looks beautiful.
Thanks, Gloria T
The auto generated text messages were a little too much; I could have done without knowing how happy my car was.
Todd wanted to make sure I was happy. He contacted me several times and made sure the car was done on time. Thanks.
The adjuster, scheduler and front desk personnel were just a pleasure to deal with. I've used Abra about 5 times and they are really working at becoming the best repair shop in the area.
I'm still waiting to have my repair finished. Plus, I was rescheduled several times due to 2 dropped appointments by the system and inadequate staff. I hope to be satisfied once this process is complete.
Would bring my cars there and tell my friends thanks
He only thing I would comment on is the updates via text messaging. They really weren't updates. I would ask that you reconsider the content or the text messaging or limit the amount.
Beyond that Patrick did a great job.
Always happy with the experience at Abra.
I was so impressed with Abra. My car was in bad shape and needed extensive work, and nothing against Abra or their reputation, but I was nervous. I so appreciated being updated throughout the entire process. I was very happy and totally satisfied with the work when I picked up my car. It was clean, vacuumed, and looked just as good as when I brought it home from the dealership. Todd was wonderful to work with.
Scheduling was difficult as I was initially told it would take one week, then when I brought it in it was all of a sudden two weeks, and I only found out because I asked. Had to reschedule. It was nice however that it did only take a week when I did get it in, but the whole thing was a little more inconvenient than it needed to be. Also next time I need similar work done I will likely go somewhere that will work with me more on my deductible.
Terrible experience. It took 3 weeks to repair a hood and a windshield. Our Jeep sat in your shop unnecessarily/prematurely while I spent over $800 for a rental vehicle. Abra wasn't ready with the necessary parts when they called for me to drop my Jeep off. It sat for 10 days before the new hood and windshield even arrived to your shop for prepping. Your staff gave me the run around passing me from estimator, technician, receptionist, and GM. Corporate and social media will be receiving a letter and reviews describing this debacle.
If I was running your business I would be totally embarrassed. 0 out of 10.
I need to say that Abra autobody is the only place I would trust my vehicle and have referred many friends to this particular location as well.
Todd and his crew did the upmost to keep me informed and did a stellar job on a very large hail damage repair.
Please be sure they know how much I appreciate them.
Vehicle Make : Volkswagen
Txt msg about our car were totally false and lies.
I am very please with the whole team. From the start all we're welcoming and up front with how long it will take . Kept me informed in the progress of my car work. I felt confident that my car was in the best hands. Thanks to all of you for your great job!
Vehicle Make : Volkswagen
Car was repaired and cleaned thoroughly. Tod was really helpful.
Project was on time and on budget.
Since I just got the car this morning, what I have seen so far is well done, but I need more time to really view the car and see the results of the repairs
Also as constructive feedback, I received alot of texts and an occasional phone the first couple of weeks you had the car. Then I ended up having to call and find out what the status of my car was several times during the last week. Better communication during the last week would have been appreciated.
Thank you for getting the repairs done quickly and professionally!
Always great customer service.
Todd was excellent!! Very informative and kept me updated
Great job! Great team! Went above and beyond my expectation
Abra always exceeds my expectations. Great work, good communication, fair pricing! Customer service is, obviously, number one priority. Thank you!!
Second time and it was just great service.
Lots of communication so we knew exactly where we were with our repair. Friendly staff and completion on time as promised. Happy customer.
Our contact was super knowledgeable and courteous. We would definitely be repeat customers.
Todd was great, thank you!
Best auto body repair available anywhere.
Could not have had a better experience
Great service. Went above and beyond. Thank you!
I really appreciated the updates and also the help with the rental car. Angela was great help and I appreciated her working with the insurance company verifying that it was approved.
The repair work was excellent and Todd McCreath provided outstanding service. I'll use Abra in the future should the need arise.
Great service and workmanship. Excellent job keeping me up to date on the repair status. Car looks like new.
100% satisfied. They did a great job. I will return if I need work in the future.
Thank you for your fine job! We will recommend to our friends!!
Eric, Todd, Brian .... All fantastic!!! Thank you so much to everyone, for doing such an amazing job on our vehicle!!
Todd was thorough and answered all my questions. 10/10 I'll return if another moron runs into my truck in a Safeway parking lot.
Everyone was very nice and professional. Todd explained everything In detail that needed repair and my car looks great! Thank you for the great experience!
Outstanding services start to finish. 10 out of 10!
Communication wasn't good
Was told 5 days, ended up 7 working days + weekend
Wasn't notified of changes
Had to call to find out
The communication and team were wonderful to work with. Thank you for doing such a wonderful job and will bring our cars back, if/when needed.
The gentleman helping with my claim was thorough and easy to communicate with. Did what was best for my car not the insurance company.
Nice job and very professional people
10/10 for the awesome service. Brian you and your team is phenomenal.
ABRA worked hard to get my car repaired so that I could have it for the weekend. They did a great job!
Glad car was indoors when hail hit
Appreciate the service!
I appreciated the communication throughout the process
Vehicle Make : Volkswagen
Great work, timely repairs, friendly staff, :-)
Just got it home, but it looks great!
The ABBA team went above and beyond on my repair. I came to them very disappointed with the previous shop that worked on my car and they fixed everything to the highest standard possible. I am extremely impressed with their work.
Will always use them if I can. Very customer orientated!!
Very professional, and efficient. My car was hit in a parking lot. When I went for the estimate they determined the car was unsafe to drive. After letting me know they would like to begin working on it right away, they made arrangements for a rental car and got me on my way. My car now looks beautiful!
Excellent service and repair. Todd was outstanding.
I have had problems with the car not being completed when promised paint job was not to my satisfaction colors wrong on door handles some scratches not taken care of delivery which was not shops fault of mirrors not here did not have a vehicle for 3days shop did not call me to let me know the mirrors were not ready the repairs will not be done until after next week I am disappointed that I had to see these problems and that it was not looked over properly before I came to pick it up the first time
Thank you Brian good service good job.
The window that you were supposed to fix on the driver side does not rolldown properly after I bought a new motor and regulator for that reason for my dissatisfaction
Great service! Thank you Angela.
Great service by Brian Duran. He kept me informed every step of the way.
My experience with this Abra location was exceptional from beginning to end. They took care of everything in a very timely manner and Todd kept me informed throughout the whole process. Thanks for taking such good care of my vehicle. Would highly recommend this Abra location!
The level is service I received at ABRA was unprecedented and I was updated every other day, through a phone call from Brian, on the progress of the repairs. It 3 weeks to complete the repairs from the day I dropped the car off. I will always bring my repairs to ABRA and no where else. The customer service level is 10/10
Todd and Angela were wonderful to work with and I could not have been treated with more courtesy and professionalism. Hopefully, there will not be a need for ABRA's services again in the near future, but if I should need a body shop again, I will be happy to use this ABRA location.
Vehicle Make : Volkswagen
Brian delivered exceptional customer service, and I was very impressed by the entire experience at Abra.
Todd did a great job laying out the entire process. And he got the truck back to me 2 days early and washed! Excellent job
Todd was very professional and personable. He made my experience at Abra a pleasant one.
When I got home I noticed the left rear tail light was broken and has a piece missing.
Thank you for the special attention to detail. Your customer service was top notch and the body repair work on our vehicle was amazing!! I will most definitely refer others to ABRA. :)
Done well, finished in a timely manner, and I was kept well informed through the entire process. Thanks!
Service was prompt and the quality of the work great.
I liked it that Todd kept in touch with updates on the work. Todd and everyone were courteous and very professional. I would have no problem recommending Abra.
The people were friendly, efficient and did an excellent job!
From Bryan to one of the owners to Angela at the front desk I was treated with genuine concern and dedication to the work on my car. I will be recommending ABRA to all who need repairs. This has been as positive an experience as I could have hoped for.
I will only take my car to Jay! Awesome job!
Great team of experts. Car looks brand new and I was continually given updates on progress throughout.
Very impressed with entire repair process. You do a great job keeping the customer up to speed. Thanks!
I appreciate the extra mile of not only repairing the dent on the pickup bedside of my truck, that my entire truck was waxed and polished and made it look fresh on the inside as well. Great work.
I was impressed on how quickly they got my car back to me. How quickly I was able to pick up my car once finished and how clean it was when I picked it up. Thank you
Great service and follow-up calls at every step in the repair process.
Todd communicated well and his estimate was right on
Really pleased with the quality of the work. Thanks so much.
Excellent job as usual. That's why I came back this time. Thanks again for everything!
Great service very professional will use ABRA again!!
Todd and Angela were professional and courteous throughout the process. Knowledgeable about the process and their product. Clean facility, office, and shop. Would definitely return if I had to.
Vehicle Make : Mitsubishi
Excellent work and service.
I was totally pleased with my experience with ABRA and particularly with Todd's help as well as wits the whole team.
I don't remember the gentlemans name who checked me in but he made me feel very welcome. He went outside with me and answered all my questions. I was referred to Abra from a friend. I was very glad I decided to go to Abra. I will definitely tecomend Abra to all my friends and family. Thanks Ryan
Todd was great about keeping me informed with the progress.
Brian made this easy. I have a lot going on but he took a lot off my mind with his communication. Great people skills as well. He made it a great experience and I'll recommend ABRA to anyone that needs service because of him and the work the rest of your staff. Top notch. My vehicle looks great!!!
Todd, was a great service writter and even called me Mr Miller which at the age of 42 made me smile as I not used to quality service... I will refer all my auto body needs to have her for future work through me, my friends, family and business partners. Thanks for the excellent workmenship
Angela and Brian were awesome. Great customer service
Every thing and everyone was outstanding!!! Thank you very much.
Great communication, keeping me updated throughout the process- thank you!
Todd, Jeff the **** and your body techs were absolutely spot on!!! Couldn't be happier with the whole experience!!! Abba you guys ROCK!!!!! Thank you so much????????????
Car looks great. You guys did a wonderful job!
Everyone was very helpful and kind. My car was done speedily. Thank you!
I will recommend ABRA auto to all my friends and family. First class from start to finish. Thank you!
We couldn't be happier with the service provided by ABRA for a repair on our Honda SUV. Todd was very helpful, responsive, and detail oriented. We have had good customer service before, but not to the level we received at ABRA. We were updated on the status of our repair regularly by text and phone call from our representative Todd. When I picked up my Honda today it looked as good as the day we drove it home off the Honda lot. The service team detailed and shined the interior and exterior to perfection. In short, I would recommend ABRA to anyone needing service after an accident. From start to finish it was a positive experience. Thank you Todd, Angela, and the whole ABRA team for making our car beautiful again!
Your great staff were very kind and easy to work with. Car was washed and cleaned when I got it back, which was unexpected and very nice. Thanks!
Took a while to get in. But well worth the wait.
We are very satisfied with the customer service at Abra Auto body & Glass! Loved the friendliness and promptness! If we were to rate by # it would be a 10.
So impressed with your company. My repair came in way under the estimate and Brian Duran was super professional and very diligent. I will definitely recommend you guys. And I have others things I need fixed and will use you. And my car came back washed, which was a great bonus! Thank you! Jeri G
Really good service! I liked feelong safe and not having to worry about my car. They kept me in the loop with calls and texts.
Amazing high quality experience. They kept me informed every day and got the car done quicker than expected and went above and beyond in repairing it. Completely satisfied.
We were very satisfied with every aspect of our repair experience. Brian, Angela and everyone else involved did a fine job.
Excellent and detailed information, follow through, and final result. Thanks. Larry H
Brian in Highlands Ranch was very professional and helpful.
Everyone that helped us was very friendly, knowledgeable and professional! Todd's communication and confidence made us feel at ease. We'll recommend ABRA to all of our friends and family!
Great job done on the car and in a very short timeframe.
Great service, quick turn-around, fair price.
Brian did a great job of communication, even when it wasn't always what I wanted to hear. He's genuine.
Todd did a great job at keeping me in the loop during the repair process of my car. I also appreciate the fact they did more then what was just the visible damage to the car. They made sure everything that was broken that wasn't repairable was replaced.
I appreciated how Mike kept me informed of progress.
Awesome company. Thank you so much for your professionalism and wonderful customer service.
Excellent service from a knowledgeable, helpful. courteous staff. I would refer people to this location knowing they will be as satisfied as I am.
Reasonable people should except rough estimate as to the completion time of their car. I found that Abra was more sensitive and made sure not to promise anything they could not deliver even though it kept the owner of the car in a little bit of the dark as to when the car will be completed I understand that but I do think certain people, including me, would've excepted a rough estimate.
Thanks for a positive experience.
Just the best service from Mike and his manager Erick. They had to overcome problems with schomp box.
Very professional. I will recommend ABRA
Very positive, pleasant and knowledgeable team. Thank you!
Great job. Wishing u a happy new year.
The work was perfect...very pleased with the end result. However, multiple times we were told our car would be ready by a certain day/time only to have it change. I understand the process can be slowed by a variety of factors, but communication with the customer needs to be a top priority and unfortunately, you guys were not excellent in that department.
Great communication and service. Fantastic repair work on my Acura MDX. The best repair shop in Colorado. They took care of everything from the insurance to the rental car.Thanks Abra.
The minor repair and paint took longer than expected. But just as disappointing was that the paint job was incomplete based upon the estimate. The production department reduced the scope without Customer Service talking with the client. While the estimate price was reduced, the reduction of scope was not mentioned until client inquired on the phone. There seemed be a lack of internal communication. Due to limited availability of vehicle, client could not wait for additional work to be completed after the holiday break. The appointment was made six - eight weeks in advance, apparently Abra was under-staffed this week. This vehicle had been repaired earlier in the year from hail damage, so I know this time was not up to your standards.
Loved working with Mike at the Sante Fe location. He was extremely informative and helpful.
I appreciated that we were kept informed and that the staff was always pleasant. Thanks!
the Highlands Ranch team is superb.
You all were spot on. I am so happy that my insurance agent redirected us to you. From the beginning you kept us notified through the process. The car looks great, you all did a fantastic job.
We have a small job for another car that we own, we will certainly bring it back to you.
This was set up through the other persons insurance; ABRA was suggested. I was completely thrilled with the extensive customer service and communication from Todd; he was so nice and explained everything to me and was just overall very pleasant; it was very convenient for me to be able to pick my Nissan up and leave the rental car there. I appreciated all the texts keeping me updated and the calls from Todd himself letting me know we were on track!
Outstanding customer service. I won't trust my autos with anyone but Abra. Thank you all for a fantastic experience!
Excellent service. Car was done 3-4 days early. My only suggestion would be to include more detail on the text updates. I don't need to know that everything is OK, I need to know how much has been done and when the car might be done.
Service was professional and kept me up to date on progress and finished on time. Appreciated the text messages and friendly, curious service. Will definitely return if needed again.
It appears that my back up cameras that are located in the bumper area are off because every time I put my car in reverse it says it starts beeping but there's nothing behind me I will be contacting Allstate to see if they can make some additional repairs for that for those. It was not like that prior. Can someone please contact me at ****-****-xxxx.
Thank you Erica
Everyone was friendly, they kept me informed, and they did it in such an amazing time frame. Will absolutely recommend!
Customer service was Excellent. The repair to my car was excellent! My opinion of customer service in general was poor regarding any service I've received in the last ten years! My motto WAS customer service was dead. ABRA definetly has, without a doubt, renewed my belief that customer service isn't dead. Todd was wonderful at keeping me abreast of the progress on the repair to my vehicle. Excellent job!!!!
I really appreciated having my car cleaned inside and out. The repairs looked amazing and considering that my car is almost 13 years old your **** did a great job matching the color. I used to work at a Maaco and I didn't expect it to look that good. I will definitely recommend your shop to anyone that asks. Thank you for a job well done!
Todd was great! The repair took a little longer than anticipated but this had nothing to do with him. The car was repaired to its original state and looks awesome!!!
Although it took much longer than I thought it would, the Jeep looks nearly new, and I do love getting a clean, detailed vehicle when I pick up my car! Thanks for great communication and a die repair job, friends!
Vehicle Make : Volkswagen
Abra not only fixed the damages from my two accidents, they also cleaned my car up so amazingly-it's like I have a brand new car!!! Everybody that I worked with was so nice-it really seems like a family there!!!
Everyone at Abra was above and beyond nice! I am truly grateful for how they not only treated my car but me.
Took two weeks- didn't offer me a rental or an apology for the half month wait. Charged 800 extra since you pulled paint and never heard from anyone
I was very satisfied with the attention that I was given while my vehicle was getting repaired
Todd did an excellent job of taking our car through the repair process. It looks to be a quality repair. He kept us informed the entire time and took the time to explain everything and patiently answered all questions. It took a while to get the car into the shop, but the results were well worth it!
I was kept up to date with the progress on my vehicle and the work was well done.
Todd was amazing! He has great customer service skills! He explained the entire process to us the day we dropped our van off and told us how long it may take to get it back. He was spot on! The work was great and the van looked awesome when we went to pick it up. Thank you to Todd and the entire Abra staff for getting the work done in a tell fashion and very professionally. I will recommend Abra, particularly this Highlands Ranch location to my friends and family. Lisa and Brian T
I appreciated the constant contact, the phone calls and text messages were a nice touch. Jeep looked great. Overall a great experience.
The repair looks like brand new. Great job and thank you!
Just got my car back this evening but do far everything's great.
Vehicle Make : Volkswagen
I felt so well taken care of !
The staff was all extremely friendly and willing to take their time in showing me a positive experience. My adjustor Todd, was courteous and kept in touch with me about the progress of my repair. Not notch service.
Professional staff, quality work, delivered on time.
Terrific job fixing my Rav4 -looks good as new
Todd was very thorough and accommodating
It took longer than we were originally told which was a bit of an inconvenience, however the repair is excellent.