Great customer service, really good experience. Quality work.
I was blown away by the customer service and care I was given during my experience with Abra. The daily messages from Mike regarding the progress of my vehicle were really 10 steps above any other auto repair shop I've ever dealt with. I appreciated that extra effort and being kept in the loop! I don't know the gentleman's name at the front desk but he was wonderful to work with, too. Very helpful and accommodating, and with a smile on his face every time. I also REALLY appreciated the walkthrough I had at the end (again - I'm sorry but I don't remember his name - he was filling in for Mike). And the final touch of you all taking care of my rental with Enterprise was icing on the cake!
The whole experience was very easy for me as the customer! Prompt service and helpful communication, and my car looks great!
Great service and followup
Christian was the best help ever, very thoughtful and helpful
Mike Carbone was our repair representative. He did a great job of keeping us up to date on the progress of our repairs, and we were very satisfied with the quality of our repairs when we received our vehicle.
Very thorough and made sure it was perfect. I appreciate the frequent updates.
Outstanding customer service from start to finish. I honestly can't remember when I experienced this kind of service from another business. Please let these guys know, and the gentleman that took my car for repair and followef up at the end, he really impressed me. I was informed throughout the repair process of the status on my car, and upon picking up my car, he went over the repairs done and the lifetime warranty on the repair work. They even offered to return my rental car. Professional, caring, and amazing follow through. Thank you so much.
Christian was great and communicative!
Everyone I talked to at Abra was really wonderful, and the work done turned out beautifully - even better than I dared hope! Also, it was done very quickly - I was really happy that the repair was completed in such a short time frame. The entire experience with Abra was really awesome :)
The services where great. Everyone was awesome! Thank you guys for your services.
Work appears to be high quality and coordination with/information from my contact (Mike) was excellent. I felt well informed as to schedule, progress of work and likely outcome and completion day. Very satisfied!
My contact, Christian, provided a level of customer service that was unexpected and completely surpassed my expectations. His calls let me know exactly what stage of repairs my car was each step of the way. I am extremely impressed with Abra and won't hesitate to refer people if they need your services. Thank you!
Chris did a great job. I appreciate his quick responses and positivity
Christian was simply wonderful!!! He went above and beyond in EVERY way possible! He not only kept me updated with the repairs on my car, but made it possible for me to actually keep my job as a hospice Chaplain. I had run out of money to rent a car for one more day. I was anxious and worried about the possibility of losing my income, when Christian made a way to visit my precious patients. Thank you Christian, from me and from the most incredible and beautiful hospice patients in the world!!
You have very good customer service, from the front desk to the appraisal to the sign off! Your company is great to work with and you do excellent repair work!
My contact Mr. Nick McCollum did an excellent job keeping my informed on the progress of my hail damage repair. The technicians that performed the repair should also be noted as doing a great job.