Would like to see the repair list/estimate be made more readable to the average person who is not familiar with all things automobile.
We contacted district manager because our general manager treated us so very badley. Miss charlie treated us with so much respect and great customer service. I also contacted human redources which i think they transferred me to the wrong department. Still waiting for phone call back
Great communication through the whole process
Everything went smoothly. Im happy with the outcome.Thanks!
Thank you for keeping in touch through each step in the process. I do appreciate it.
Randy was awesome. Great to work with.
Vehicle Make : Volkswagen
Wasthebest. Car looks great!
They made it an informative and easy experience
After having an accident which is so upsetting. Abra made things so pleasant to deal with. I thought all the text and personal phone calls where very special Picking up the car and having every one so pleasant added to my good feeling about Abra. I was definitely surprised and happy.
Randy and Charlie are both personable and professional
Every part of my experience with Abra went well. Everything was clearly explained to me and there were no surprises. I appreciated all of the updates via phone and text. The work was done in a very timely manner and was even cleaned and washed before it was returned to me. I would highly recommend your service!
Very professional! Loved how you completely cleaned the interior too! A thorough job and high level of courtesy!
Very friendly and did a great job on my vehicle!!! Definitely would recommend them.
As we got nearer to completion and there were a couple of times when it was hoped that "it might be today", it would've been nice to have gotten a call saying, "nope, it will be the next day."
Staff was very helpful and courteous. Repair on auto was done quickly!
Thanks to the ladies who always answer the phones in a friendly and helpful manor. First impressions make a difference. And, to Randy for helping me with honest feedback and recommendations. Sean R
Friendly, courteous, effecient
Randy was very helpful and kept me informed through the entire process and made it as painless as possible
So satisfied with the job well done , my hat off to all that worked on my car . And for Charlie girl was fantastic !!!! ABRA has a satisfied customer! Much respect for you all! Thank you so much.
Great job! Done fast and accurate.
Looks great, and it was a simple experience. Tjank you
Done sooner then expected. But text updates could be more informative. I do not want to receive a text message about how happy my vehicle is. I'm not three. I don't care. I want to know what has been done and any progress.
Thank you for the excellent work you did on my car. I really appreciate your professionalism. D.Z.
Abra did a great job on my pickup. Very informative and friendly. I could not be happier with the customer service and the attention to detail, also the text updates were comforting and helpful,I never had to question what the status of my truck was. Great job Charli
Great experience and quality repair. Easy process and coordinating with insurance company very smooth.
Vehicle Make : Range Rover
Randy Koch was so helpful with my decision to have my SUV repair, So initial damage appeared minor but further investigation showed additional & costly if paid by me... Great thing the insurance paid all damages. Randy was polite & knowledgeable, very happy with the results! -Brian G
I was extremely surprised that it took less than a week to get my car back! Having daily updates by text message was really nice. Great customer service, fast repairs, great work! Thank you!!
Great job, time efficient. Easy to work with. No issues. Thank you
Thank you Randy with timely straightforward communication Abra delivered my Honda early and back in perfect condition. Best customer service keeps me loyal to Abra!
Yes great job, customer service and timely!
Randy Koch at Wheat Ridge, CO was very helpful and gave me a daily progress report on the work done on the car. I decided on Abra due to a great experience I had with Abra of Rapid City, SD (after my run-in with a deer) and the service was also prompt and courteous. In both cases the car looked like nothing happened and was done in good time. I am very happy with the service! DMR
I was really impressed with the service, professionalism, and detailing the inside of the car. I will defiantly come back and tell my friends to trust Abra. Thank you so much for making this process easy and keeping me informed along the way :)
This company is amazing. They updated me everyday and took great care of my new vehicle. Someone hit the back of my brand new 4 runner while i was christmas shoppung; of couse left no info so i had to get it fixed. It looks like a brand new vehicle. Beautiful work. So happy 10 stars
Appreciated daily updates. Car was in clean condition upon pickup. The work was well done. Car exterior looked awesome. Only comment would be that I was told more than twice that the insurance was going to cover costs when we were clear from the beginning that the other party wanted to pay out of pocket. It was written on the order. Found that a bit odd. Will continue to bring our vehicles to ABRA. Appreciate your good reputation and encourage others to do likewise.
Absolutely fantastic experience.
Everyone at ABRA was very friendly. I appreciated that they listened to me and were happy to answer my questions.
Girl Charlie was wonderful and my car looked great!
Girl Charlie was so professional and joy to work with. On a scale of one to ten she and Abra are definitely an eleven. Gene Bauer
All around good service. I was amazed at how well Abra USAA and Enterprise worked so well together. I was well informed every step of the way. I can't even notice that my car was in an accident. Nice work! Thank you
Very professional and kept me posted on how the work on my car was progressing.
Good job - not great. Can see some paint unevenness or "globbing" along the bottom of the door. Unfortunately for both of us, ABRA gets one shot to get it right. Because it is a work truck, bringing the vehicle back for more work is a lose-lose situation because I need my truck and can't afford to lose that time.
They are thr greatest team a company could hsve friendly all the up dates you get as they work on your car letting you know how thr progresd is sd they work on the car I give Abra an A in everything from custmer service to all the updates they hibe you ad they work on tje csr keep up thr great work
Nice folks to work with, our 3rd time here
Left headlight has a shadow line blocking upper half of projection that wasn't there before.
I got calls saying it would be done in a day or two ahead of schedule. Then it was delayed for 2-3 more days. This happened several times. It was finally done around the date estimated at the beginning.
Completely satisfied with the service I received
As soon as I got my car home from the shop, my Honda emblem fell of my hood. Now I have to call and make an appointment for you to reattach it. However, I work in Boulder during the hours you are open, so I don't know how I'm going to find time to get it fixed.
We are very thankful that they got the car fixed and taken care of so that we could go on our trip they are a class act thank you very much OK
Thank you for keeping in such close contact with me about the repair and changes that had to happen
Battery was dead when I picked it up. Jumped it, drove home and it's dead again. 2 hours later. It has a short somewhere
I want to thank the team for making sure my car was fixed all the way.the team there is great
Kind, supportive, quick repair. Everyone was always so pleasant! Thanks!!!
Excellent work and communication
Excellent and timely service. Staff is excellentand very friendly.Randy kept me updated regularly.I was very impressed with the work done on my car.It looks brand new.
Charlie was great. He kept me informed on my car.
Charlie Compton provided wonderful customer service! She listened well and thoroughly addressed my concerns about damage to the radiator and my desire to get the damage fixed as soon as possible. She did everything she said she would, and did it in a timely manner. I wish more service professionals could be as good as she is. Abra is fortunate to have her on staff. Kudos@
Charlie was great to work with. She was honest and open in communication. We were very happy with the final product, and the fact that our car was so clean when we picked it up was icing on the cake!
Very friendly staff, had my car done in less than 36 hours.
Vehicle Make : Mini Cooper
They constantly contradicted themselves whenever we talked about how long they'd have it, so they had it for over 3 weeks without telling me it would take that long. And when I got it back there was a chip in the paint that they painted so it didn't even come back "like brand new." So I was not very satisfied.
Got daily got daily text messages on the progress of my truck repairs
There is one panel that is surrounded by the new parts in which the paint obviously doesn't match. Otherwise Randy was awesome. I would like to speak to someone in regards to that panel.
Everyone very nice and professional . Fast repair service
Lady that helped me when I dropped part off and picked up was fantastic. Front desk lady was fantastic as well. Gentleman/Estimator to the left of front desk acted like he was WAY too busy to give me any of his time when I first came in to inquire about help. I appreciate this job was minor and probably WAS a waste of time, but definitely rubbed me wrong if I ever need any future and significant work done.
Everyone involved with servicing my vehicle was great. Keep up the great work!!
Vehicle Make : Volkswagen
My experience with Abbra was once again exactly what it should be. Phone calls every other day to keep me updated, friendly and honest service, and repairs completed quickly and correctly. I must admit that I honestly enjoyed the experience, so thank all of you for your hard work, especially Randy.
Miscommunication around time to complete the repair
This is the third time I have used this location and have been completely satisfied every time
I was not pleased with the attitude of the advisor and their inability to get a necessary part to repair my car.
I really appreciated being kept informed through calls and texts every other day. Very impressive!
Excellent service. Kept me informed every step of the way. Went above and beyond my expectations
Great job!! Needs **** minor adjustment
Fast, incredible communication, top service. Thank you!
I really appreciated the consistent communication as my car was being repaired. I received updates often and had no doubt things were being handeled. The repair job looks awesome too!
Keeping up to date with the status on my truck through emails and text was good
Excellent service, excellent work. Very friendly staff!! Would definitely use the again and recommend them highly!
Great job! You kept me completely informed every step of the way and I like that very much. I also greatly appreciated your detailing my car for FREE! Thanks!
Extremely professional and helpful.
We have been instructed by USAA to take our vehicle to another shop to get the roof fixed (what was discussed with abra manager) USAA has specified that there should not be any "bubbling" in the paint that they paid close to 22,000 to Abra to repair their fire it should be perfect. Not happy many little scratches and when asked to be fixed it looks the scratches were filled in with a marker it's so noticeable. Not happy.
I was told 4 working days and it took 8 working days. My last experience with Abra was at the same shop about 12 years ago and it took twice as long that time also. I know it ended up needing a new bumper, but letting me know on day 6 does' work.
Amazing service and car looks incredible. Would go back in a heart beat.
Quick fix with plenty of updates and always felt comfortable. Randy was great!
My car looks great! Randy did a wonderful job keeping me updated and had excellent customer service. Thank you so much!
There is a scuff that wasn't there before in the back right side bumper. Also, the fit of the parts on the right side is not what I expected.
Got the job done well and kept me informed.
Told my agent 3 times to check for the hitch connector assembly Sure enough it's completely destroyed, just like after the wreck
Another 100% perfect experience here! 2nd time I've had my bumper replaced by ABRA and the paint, workmanship and customer service can't be beat. Thank you to Randy, Kim and EVERYONE on staff. You've got my business and recommendation for life. Also, my headlights look AMAZING!
I was completely satisfied with my great experience with Abra. Charli Corpron was just wonderful and an exceptional Lady in helping me, keeping in contact, and the work is simply amazing! Everyone was so nice and helpful with my car's stay there!!???? This is a great place to bring your car's.. The work is detailed, and done meticulously right! Thank you so much Abra!
Vehicle Make : Range Rover
All went well except for the wheel taking too long. I feel it should have been repaired right from the start. Quicker and less expensive.
Charli C is great, so kind and attentive. She even waited to make sure I had a ride even though they were closed. The other staff helped me figure out what was wrong with my driver's door lock and went above and beyond for me. Thanks all!
They did a excellent job!! They went the extra mile for me.
Always keep me informed about my car!!! Super nice people!!!
It was very nice to be kept in the loop aand touched base with every couple days!
Car looks great, plan to keep this car 18 years want to keep it nice as long as possible. Like the detail job also
The team did a great job and the communication was excellent.
I was kept informed about the progress of the repairs. Everyone was very nice from drop off to pickup. When I picked up my car Charli Corpron explained all the repairs and my car looked great. Thanks.
It took too long, 4 days to replace a bumper, that should have been on order weeks before. Probably 4-6 bolts.
The service was absolutely excellent. Randy Koch was great and very professional. Thank you very much. I appreciate your excellent service. Andrea H
Great service, always updated on service work/ repair done, friendly staff, great customer service. Car looks great!
Loved my experience!
I've had several repair jobs done at Abrella and you guys always do a great job thank you
Great job on my Kia.
Customer service was great. Our agent Charles was awesome. Thank you for all the help
The body work was excellent but the car was returned filthy inside. Everything was taken out of the storage area and put in the backseat and left there. The entire inside if the car was completely covered with dust from sanding. The floor mats from the third row of seats was piled behind the seats. It took me almost two hours to clean it up when I got home. It took over 3 weeks to complete the work. When I took the car in I was told it would be a 2 week job.
Charlie was AMAZING!! I feel she when above and beyond her duties! She sent my truck "Bessie" back because she saw some "waves". She felt the side could be streighter. Im so thankful. It took a few extra days but I didn't have a time line for PERFECTION. She also called my rent a car company and professionally told them where to put it...Thxs Charlie!!! I'm so appreciative for everything you did to fix my truck "Bessie". Thank you thank you thank you for handling the rent a car while I was at a funeral. The world needs more Charlie's!!
Everyone was very nice and reliable. The auto body job looks great and I am very happy we chose Abra for our auto body needs.
I was completely satisfied with the whole experience from the time I took my car in for the estimate to the time I picked up my car. I like that Randy kept me in touch with what they were doing each day as far as repairs.
To start off my appointment i made with abra was not in their system when i showed up for that appointment, this is my initial experience with abra and not a very good start. Then I'm told that it will take 4 to 5 days to fix, which accually ended up being two weeks. I kept the insurance in the loop the entire time, the insurance contact told me that he was promised that it would be done by that Monday, while i was told through a voicemail that it would not be done Monday but rather i would receive an update the following Wednesday, why the ambiguity? Two weeks after i turned my car in i get my car back. I get in the car and all my radio station presets are changed to Spanish, i only know english. My steering wheel, gear selector, and door handle all have greasy hand marks all over them. I have a very light colored interior, and so these marks were very obvious to spot.
For better future service to anyone:
****) fix your computer system, so people are not lost in your system.
2) be upfront about actual turn around times, if it's going to take two weeks, don't say 4 to 5 days.
3) why tell insurance one thing and the owner another?
4)text updates were pointless, they didn't tell me anything important because they were generic texts saying nothing about my cars status.
5) why use the customers vehicle as your own personal radio, does abra not allow it's workers to bring their own radio to work?
6) if you are going to have dirty hands, either clean them before entering vehicle, or clean inside of vehicle after you have touched them with said dirty hands.
Fabulous job and customer service!
Car looks great - really great job - everybody really pleasant- pleasure to work with. Randy & girls at front desk nice
Thanks for your help. Isabelle P
Excellent customer service
Thank you for fixing my car. My below comments may be considered minor, but I felt they were important enough to share.
Perhaps I am too cynical, but I cannot imagine a world where the corporate sent text message updates are considered useless by anyone. No-one my age and especially no-one above their mid-20s wants to receive a text message that says, "your car is happy because we are taking care of it!". That does not inform nor comfort your customers and its cheesiness makes your company feel unprofessional and reproduced.
My interactions with the women in the front office were always pleasant and well-informed. I could definitely tell that the company wants to improve customer service and overall quality of service (or at least wants to appear as though they want to improve) and I would give the front office a thumbs up.
As far as the actual work done on the car, I unfortunately have no comment one way or the other. I don't know enough about cars to say whether or not the work was done well or with integrity. My fingers are crossed that everything was done well.
As far as actual communication regarding the repairs...I do think it is a good idea to assign someone to each car as a point of contact. I have to mention, however, that every time I was on the phone with my POC, I felt he was rushing to get me off the phone and not interested in answering my questions. I did not feel as though the updates were well-informed and I never received a follow up call with an estimated timeline or estimated costs. When I got into the habit of calling to check on the car, I felt like a burden and not like a valued customer. Conceding the fact that my knowledge of car repairs is slim, the timing felt exaggerated, especially when I received a call that the car might be finished last Friday. I will finish by saying that I do appreciate my representative taking all of my calls and getting the job done. Thank you to everyone who worked on the car. I can tell this company is trying to improve and I emphasize my complaints are minor.
Kim and her team did an amazing job on both of my vehicles! Very impressed.
Looks good. Done quickly and efficiently. Appreciate ability to leave rental at the shop.
Done early and professionally!
Everyone was great. Good job Abra.
From the beginning, Charlie was terrific. He gave me a competitive quote and a time frame that he actually surpassed. I appreciate a job well done.
The process was great from start to finish. Everyone was responsive and I appreciated being kept up to date in regards to status with no initiation on my part. Great customer service goes a long way in my book. I will recommend your company to all of my friends and colleagues.
Thank you so much! My car looks as good as new and I appreciated getting calls from Randy with updates about the progress.
Vehicle wasn't ready when I arrived to pick it up, had to wait an extra half hour to 45minutes while a problem was found during the walk around. The airbag light stays on unless you turn the ignition off and on a few times, the battery will not stay charged since we've picked up our truck. We were told that we had to hurry and pick it up or we would not be able to get it back until Tuesday. Alan **** ****-****-xxxx
Great customer service, quick response, kept me informed.
My car looks beautiful and the paint is perfect. Thank you so much for
all your time and work!! (Girl) Charli was fantastic at keeping me informed the entire time.
Very timely ... well done. Thank you.
Vehicle Make : Volkswagen
Everyone was very nice. Charlie (female) was awesome. And they were great about transporting me between home and the shop.
Your communication during the process was excellent. The car looks brand new again!!
You guys did a great job on repairing my car, keeping me posted on updates, and helping make the rental car a simple process. Charlie did a wonderful job making sure all my questions were answered. Thanks A Bunch!!
The staff at Abra were very efficient and friendly. Charlie kept me informed daily and shared the details of his progress. I have a 2003 Honda Odyzzey that looks like I just drove it off the showroom floor! I am more that thrilled with the service I received at Abra and with Charlie and the staff!
I was very satisfied by the bumper and work done from the accident. I however am concerned with my drivers side door handle being loose and dangling. I know that the handle was not like that when I brought it in. Otherwise awesome job!
Very professional and courteous. Would go back here again in a heartbeat,
They provided quick and quality service and kept me informed through the entire process.
Thank you Randy and Cindy! Very pleasant experience. My car looks new!
Great job...Great Service...Thanks Abra
Randy was the person that I work with. He was very nice and explained everything to me well he also kept me updated at all times. I would definitely recommend Albra to anybody who needs it
Charlie and Charlie and Cindy were very friendly and helpful! Body work is perfect!! Thank you all
My car came back great. Randy was very helpful in the process. Very happy, thank you again.
Abber always does an excellent job with their work.
Dear abra team,
Thank you for your excellent customer service. I felt at good hands since the first moment I took the car for the estimate. My car looks great from the repairs done, just like new.I definitely satisfied.
Everyone was very friendly and courteous. The work was done quickly. Very much appreciated
My truck looks great, you cannot even tell where the damage was! Thank you and great job!!
Very satisfied, what an outstanding team you have working for you , I would recommend your services to anyone who is seeking Auto body repair !!!
Great service from everyone involved, from reception to inspecton/estimate to repairs. I would definitely repeat business with ABRA again.
My cabin light and reading lights on the rear view mirror won't shut off regardless how hard I shut my doors and trunk. There are no switches for the lights.
Vehicle Make : Volkswagen
I loved that team from the receptionist to Charles and manager Kim. This is my first time using your company for repairs and was blown away with c/s and how good my truck turned out. You have a customer for life and I will tell my friends and family to go to that location. Thank you all. Very happy
Although I just got the car back, I really appreciated
the communication during the process.
Like the updates on my vehicle during the repair process
4th time there. Good work each time.
We are completely satisfied. Our car looks great.
You did a great job all around. The whole process was extremely easy. Thank you so much.
Great work, clear communication, timely repair.
They were great at keeping me informed!
Jonathon was great to work with!
Very professional organization at all levels. Randy kept me updated on repair status and provided a good estimate for completion of the work. The repairs resulted in the car looking like a new car. It was also very clean after the repair.
Randy and the whole team were great!
Good job and good communication
I would like to complement Charlie for her outstanding customer service. She followed up with me every other day. She made me feel secure while the repairs were taking place.I wasn't able to personally meet any of the repair team but the vehicle looks great! Thank you to the whole ABRA team.
Vehicle Make : Volkswagen
Charlie was great throughout the whole process of getting the repairs to the car done. If I ever need any body work done to any of my vehicles I will bring it back for sure. Thanks for everything.
Always great customer service! You keep the customer informed throughout the process.
Great job and great customer service. Thanks.
Vehicle Make : Mitsubishi
I was very pleased with the finish, paint looks great and you can't even tell it was in a accident, I would highly recommend Abra to friends and family! Thank you!
Charlie was very nice to me, and appreciate everything has done for me.
Randy was excellent! I never had to call to checknon status he text and called every other day to keep me up to date! The service was great...repairs excellent! Staff great!
Best experience ever with an auto repair
The team was very friendly and did a great job on my car. Thank you!
I cannot say enough wonderful things about my service adviser Charli Corpron. She was extremely knowledgeable, explained the work that needed to be done clearly, and was excellent about communicating with me through the entire process, which was extremely quick I might add. I love the text messages Abra sent with updates on my vehicle as well. I will definitely use and recommend Abra to everyone I know in need of automobile repairs.
Great to work with. Consistent communication through out the process. A
I was kept very informed by Charlie throughout The whole process . She was very helpful and pleasant. I would and will recommend Abbra to everyone I know.
Excellent service and detailed workmanship once again.
Chris **** was great to work with. He kept me well-informed and answered any question that I had.
Chris was an awesome representative and I appreciate everything Abra has done. Great work and most importantly some of the best customer service I have had. Thank you Abra.
Vehicle Make : Mitsubishi
The repair work was excellent. The back of the car looks like new, and on top of that they buffed out some white paint on the side door that was unrelated. That was above and beyond. Randy provide timely and detailed status updates which I really appreciated. That was great service. The text messages sent to my phone were worthless. I much preferred to hear directly from Randy about the status of the car. If you are going send text messages make them real, provide the kind of detail Randy did in his call (e.g. We have received all the parts, now we need to prep and paint them. Then we'll put it all back together. I'll give you a call on Wednesday with an update."). That would make the experience much more personal and real -- a welcome part of your service. Don't waste my time with the fluffy, cute texts. It detracts from your service and there's no need for that.
Extremely professional,informative till the end. And thorough in addressing every detail of the repair,very very pleased.
Stayed in contact with me about all the repairs and completed the job in a very timely manner
Kim and her staff are the best!! Thank you guys for your business!!!!!
I appreciated the ease of scheduling and the frequent updates on progress. And they even detailed my car. Great experience.
They were all very awesome! The customer service was amazing and they contacted me frequently to update me. My car has never looked better!
The service was amazing!!!!!!!