I was told 4 working days and it took 8 working days. My last experience with Abra was at the same shop about 12 years ago and it took twice as long that time also. I know it ended up needing a new bumper, but letting me know on day 6 does' work.
Amazing service and car looks incredible. Would go back in a heart beat.
Quick fix with plenty of updates and always felt comfortable. Randy was great!
My car looks great! Randy did a wonderful job keeping me updated and had excellent customer service. Thank you so much!
There is a scuff that wasn't there before in the back right side bumper. Also, the fit of the parts on the right side is not what I expected.
Got the job done well and kept me informed.
Told my agent 3 times to check for the hitch connector assembly Sure enough it's completely destroyed, just like after the wreck
Another 100% perfect experience here! 2nd time I've had my bumper replaced by ABRA and the paint, workmanship and customer service can't be beat. Thank you to Randy, Kim and EVERYONE on staff. You've got my business and recommendation for life. Also, my headlights look AMAZING!
I was completely satisfied with my great experience with Abra. Charli Corpron was just wonderful and an exceptional Lady in helping me, keeping in contact, and the work is simply amazing! Everyone was so nice and helpful with my car's stay there!!???? This is a great place to bring your car's.. The work is detailed, and done meticulously right! Thank you so much Abra!
Vehicle Make : Range Rover
All went well except for the wheel taking too long. I feel it should have been repaired right from the start. Quicker and less expensive.
Charli C is great, so kind and attentive. She even waited to make sure I had a ride even though they were closed. The other staff helped me figure out what was wrong with my driver's door lock and went above and beyond for me. Thanks all!
They did a excellent job!! They went the extra mile for me.
Always keep me informed about my car!!! Super nice people!!!
It was very nice to be kept in the loop aand touched base with every couple days!
Car looks great, plan to keep this car 18 years want to keep it nice as long as possible. Like the detail job also
The team did a great job and the communication was excellent.
I was kept informed about the progress of the repairs. Everyone was very nice from drop off to pickup. When I picked up my car Charli Corpron explained all the repairs and my car looked great. Thanks.
It took too long, 4 days to replace a bumper, that should have been on order weeks before. Probably 4-6 bolts.
The service was absolutely excellent. Randy Koch was great and very professional. Thank you very much. I appreciate your excellent service. Andrea H
Great service, always updated on service work/ repair done, friendly staff, great customer service. Car looks great!
Loved my experience!
I've had several repair jobs done at Abrella and you guys always do a great job thank you
Great job on my Kia.
Customer service was great. Our agent Charles was awesome. Thank you for all the help
The body work was excellent but the car was returned filthy inside. Everything was taken out of the storage area and put in the backseat and left there. The entire inside if the car was completely covered with dust from sanding. The floor mats from the third row of seats was piled behind the seats. It took me almost two hours to clean it up when I got home. It took over 3 weeks to complete the work. When I took the car in I was told it would be a 2 week job.
Charlie was AMAZING!! I feel she when above and beyond her duties! She sent my truck "Bessie" back because she saw some "waves". She felt the side could be streighter. Im so thankful. It took a few extra days but I didn't have a time line for PERFECTION. She also called my rent a car company and professionally told them where to put it...Thxs Charlie!!! I'm so appreciative for everything you did to fix my truck "Bessie". Thank you thank you thank you for handling the rent a car while I was at a funeral. The world needs more Charlie's!!
Everyone was very nice and reliable. The auto body job looks great and I am very happy we chose Abra for our auto body needs.
I was completely satisfied with the whole experience from the time I took my car in for the estimate to the time I picked up my car. I like that Randy kept me in touch with what they were doing each day as far as repairs.
To start off my appointment i made with abra was not in their system when i showed up for that appointment, this is my initial experience with abra and not a very good start. Then I'm told that it will take 4 to 5 days to fix, which accually ended up being two weeks. I kept the insurance in the loop the entire time, the insurance contact told me that he was promised that it would be done by that Monday, while i was told through a voicemail that it would not be done Monday but rather i would receive an update the following Wednesday, why the ambiguity? Two weeks after i turned my car in i get my car back. I get in the car and all my radio station presets are changed to Spanish, i only know english. My steering wheel, gear selector, and door handle all have greasy hand marks all over them. I have a very light colored interior, and so these marks were very obvious to spot.
For better future service to anyone:
1) fix your computer system, so people are not lost in your system.
2) be upfront about actual turn around times, if it's going to take two weeks, don't say 4 to 5 days.
3) why tell insurance one thing and the owner another?
4)text updates were pointless, they didn't tell me anything important because they were generic texts saying nothing about my cars status.
5) why use the customers vehicle as your own personal radio, does abra not allow it's workers to bring their own radio to work?
6) if you are going to have dirty hands, either clean them before entering vehicle, or clean inside of vehicle after you have touched them with said dirty hands.
Fabulous job and customer service!
Car looks great - really great job - everybody really pleasant- pleasure to work with. Randy & girls at front desk nice
Thanks for your help. Isabelle P
Excellent customer service
Thank you for fixing my car. My below comments may be considered minor, but I felt they were important enough to share.
Perhaps I am too cynical, but I cannot imagine a world where the corporate sent text message updates are considered useless by anyone. No-one my age and especially no-one above their mid-20s wants to receive a text message that says, "your car is happy because we are taking care of it!". That does not inform nor comfort your customers and its cheesiness makes your company feel unprofessional and reproduced.
My interactions with the women in the front office were always pleasant and well-informed. I could definitely tell that the company wants to improve customer service and overall quality of service (or at least wants to appear as though they want to improve) and I would give the front office a thumbs up.
As far as the actual work done on the car, I unfortunately have no comment one way or the other. I don't know enough about cars to say whether or not the work was done well or with integrity. My fingers are crossed that everything was done well.
As far as actual communication regarding the repairs...I do think it is a good idea to assign someone to each car as a point of contact. I have to mention, however, that every time I was on the phone with my POC, I felt he was rushing to get me off the phone and not interested in answering my questions. I did not feel as though the updates were well-informed and I never received a follow up call with an estimated timeline or estimated costs. When I got into the habit of calling to check on the car, I felt like a burden and not like a valued customer. Conceding the fact that my knowledge of car repairs is slim, the timing felt exaggerated, especially when I received a call that the car might be finished last Friday. I will finish by saying that I do appreciate my representative taking all of my calls and getting the job done. Thank you to everyone who worked on the car. I can tell this company is trying to improve and I emphasize my complaints are minor.
Kim and her team did an amazing job on both of my vehicles! Very impressed.
Looks good. Done quickly and efficiently. Appreciate ability to leave rental at the shop.
Done early and professionally!
Everyone was great. Good job Abra.
From the beginning, Charlie was terrific. He gave me a competitive quote and a time frame that he actually surpassed. I appreciate a job well done.
The process was great from start to finish. Everyone was responsive and I appreciated being kept up to date in regards to status with no initiation on my part. Great customer service goes a long way in my book. I will recommend your company to all of my friends and colleagues.
Thank you so much! My car looks as good as new and I appreciated getting calls from Randy with updates about the progress.
Vehicle wasn't ready when I arrived to pick it up, had to wait an extra half hour to 45minutes while a problem was found during the walk around. The airbag light stays on unless you turn the ignition off and on a few times, the battery will not stay charged since we've picked up our truck. We were told that we had to hurry and pick it up or we would not be able to get it back until Tuesday. Alan Gregory ****-****-xxxx
Great customer service, quick response, kept me informed.
My car looks beautiful and the paint is perfect. Thank you so much for
all your time and work!! (Girl) Charli was fantastic at keeping me informed the entire time.
Very timely ... well done. Thank you.
Vehicle Make : Volkswagen
Everyone was very nice. Charlie (female) was awesome. And they were great about transporting me between home and the shop.
Your communication during the process was excellent. The car looks brand new again!!
You guys did a great job on repairing my car, keeping me posted on updates, and helping make the rental car a simple process. Charlie did a wonderful job making sure all my questions were answered. Thanks A Bunch!!
The staff at Abra were very efficient and friendly. Charlie kept me informed daily and shared the details of his progress. I have a 2003 Honda Odyzzey that looks like I just drove it off the showroom floor! I am more that thrilled with the service I received at Abra and with Charlie and the staff!
I was very satisfied by the bumper and work done from the accident. I however am concerned with my drivers side door handle being loose and dangling. I know that the handle was not like that when I brought it in. Otherwise awesome job!
Very professional and courteous. Would go back here again in a heartbeat,
They provided quick and quality service and kept me informed through the entire process.
Thank you Randy and Cindy! Very pleasant experience. My car looks new!
Great job...Great Service...Thanks Abra
Randy was the person that I work with. He was very nice and explained everything to me well he also kept me updated at all times. I would definitely recommend Albra to anybody who needs it
Charlie and Charlie and Cindy were very friendly and helpful! Body work is perfect!! Thank you all
My car came back great. Randy was very helpful in the process. Very happy, thank you again.
Abber always does an excellent job with their work.
Dear abra team,
Thank you for your excellent customer service. I felt at good hands since the first moment I took the car for the estimate. My car looks great from the repairs done, just like new.I definitely satisfied.
Everyone was very friendly and courteous. The work was done quickly. Very much appreciated
My truck looks great, you cannot even tell where the damage was! Thank you and great job!!
Very satisfied, what an outstanding team you have working for you , I would recommend your services to anyone who is seeking Auto body repair !!!
Great service from everyone involved, from reception to inspecton/estimate to repairs. I would definitely repeat business with ABRA again.
My cabin light and reading lights on the rear view mirror won't shut off regardless how hard I shut my doors and trunk. There are no switches for the lights.
Vehicle Make : Volkswagen
I loved that team from the receptionist to Charles and manager Kim. This is my first time using your company for repairs and was blown away with c/s and how good my truck turned out. You have a customer for life and I will tell my friends and family to go to that location. Thank you all. Very happy
Although I just got the car back, I really appreciated
the communication during the process.
Like the updates on my vehicle during the repair process
4th time there. Good work each time.
We are completely satisfied. Our car looks great.
You did a great job all around. The whole process was extremely easy. Thank you so much.
Great work, clear communication, timely repair.
They were great at keeping me informed!
Jonathon was great to work with!
Very professional organization at all levels. Randy kept me updated on repair status and provided a good estimate for completion of the work. The repairs resulted in the car looking like a new car. It was also very clean after the repair.
Randy and the whole team were great!
Good job and good communication
I would like to complement Charlie for her outstanding customer service. She followed up with me every other day. She made me feel secure while the repairs were taking place.I wasn't able to personally meet any of the repair team but the vehicle looks great! Thank you to the whole ABRA team.
Vehicle Make : Volkswagen
Charlie was great throughout the whole process of getting the repairs to the car done. If I ever need any body work done to any of my vehicles I will bring it back for sure. Thanks for everything.
Always great customer service! You keep the customer informed throughout the process.
Great job and great customer service. Thanks.
Vehicle Make : Mitsubishi
I was very pleased with the finish, paint looks great and you can't even tell it was in a accident, I would highly recommend Abra to friends and family! Thank you!
Charlie was very nice to me, and appreciate everything has done for me.
Randy was excellent! I never had to call to checknon status he text and called every other day to keep me up to date! The service was great...repairs excellent! Staff great!
Best experience ever with an auto repair
The team was very friendly and did a great job on my car. Thank you!
I cannot say enough wonderful things about my service adviser Charli Corpron. She was extremely knowledgeable, explained the work that needed to be done clearly, and was excellent about communicating with me through the entire process, which was extremely quick I might add. I love the text messages Abra sent with updates on my vehicle as well. I will definitely use and recommend Abra to everyone I know in need of automobile repairs.
Great to work with. Consistent communication through out the process. A
I was kept very informed by Charlie throughout The whole process . She was very helpful and pleasant. I would and will recommend Abbra to everyone I know.
Excellent service and detailed workmanship once again.
Chris Miller was great to work with. He kept me well-informed and answered any question that I had.
Chris was an awesome representative and I appreciate everything Abra has done. Great work and most importantly some of the best customer service I have had. Thank you Abra.
Vehicle Make : Mitsubishi
The repair work was excellent. The back of the car looks like new, and on top of that they buffed out some white paint on the side door that was unrelated. That was above and beyond. Randy provide timely and detailed status updates which I really appreciated. That was great service. The text messages sent to my phone were worthless. I much preferred to hear directly from Randy about the status of the car. If you are going send text messages make them real, provide the kind of detail Randy did in his call (e.g. We have received all the parts, now we need to prep and paint them. Then we'll put it all back together. I'll give you a call on Wednesday with an update."). That would make the experience much more personal and real -- a welcome part of your service. Don't waste my time with the fluffy, cute texts. It detracts from your service and there's no need for that.
Extremely professional,informative till the end. And thorough in addressing every detail of the repair,very very pleased.
Stayed in contact with me about all the repairs and completed the job in a very timely manner
Kim and her staff are the best!! Thank you guys for your business!!!!!
I appreciated the ease of scheduling and the frequent updates on progress. And they even detailed my car. Great experience.
They were all very awesome! The customer service was amazing and they contacted me frequently to update me. My car has never looked better!
The service was amazing!!!!!!!
Charli was awesome to work with throughout this entire process. However, your cheesy, auto-generated, impersonal text messages were weird.
Randy did a great job keeping me informed on where my FJ was in the repair process
Thank you! The car looks great!
I called this morning and expressed my urgency on getting my car back. Randy pushed it through and my car was done by the end of the day. Very much appreciated. My car was also returned very clean, thank you. I will inspect more thoroughly in the light, but everything looks good.
I appreciated the updates; I never had to call to find out status.
I was very happy with the timeliness and the quality of work. I was equally impressed with the good communication my representative Chris had with me.
Thank you abra my car looks brand new again.
Randy did a great job of keeping me abreast of the repair process and the timeline to completion!
Everything was handled professionally...well done
Vehicle Make : Volkswagen
We've used Abra for years and have always had a great experience with what could be a stressful time.
Probably the single greatest experience I've had at any body shop. Amazing staff.
Thank you so much! My car looks great and it's clean. Yay!
Great job and great communication throughout the process.
Car looks great. Everything was exactly as promised.
Thank you very much for taking care of mine and my car's needs. Very professional and courteous, caring team.
Vehicle Make : Volkswagen
Excellent customer service!
Excellent service. Thank you.
Best job ever, could not be more satisfied and pleased with the results.
Thank you Abra??????????
I couldn't be happier , service was wonderful , and Chris was very helpful and informative . Thank you very much , he made the experience pleasant in a unpleasant situation !
Chris @ Arvada shop was through & very helpful as was the rest of the staff
So far, so good
Thanks for taking such good care of me and my car! You were so communicative and so fair with your pricing. You did great work too - I will recommend you and use you again if needed.
Everybody was very friendly, great communication from beginning to end, and my car was clean when I got it! That part made my day :-)
The work on the jeep is wonderful and the staff are great and friendly. Love the text messages and it helped to know what's going on. Like I said earlier... We definitely are coming back there in the future. ????????????
Judith and Edgar N
The car looks great, and the people I spoke with about the work were terrific. I couldn't be more pleased.
Randy Koch and everyone at Abra did a great job!
Everyone there was AMAZING! Getting in a crash with temp tags still on my car wass traumatizing enough. They understood my apprehension and did everything possible to put me at ease. They even sent text messages every day to keep me updated on the progress and make me smile and
Great job great communication
Was informed on everything that was going on with my car. Customer service was Amazing!
Ranot was awesome at keeping me updated.I am extremely satisfied
This abra location was quick easy to work with and kept me updated with progress.
Vehicle Make : Volkswagen
My car was finished 4 days earlier than expected! Very impressive!
It's was good to get status almost every two days by phone or email.
Very good service & 1 day earlier than expected. Good Job!!!????????
I had waited almost an entire year to get my vehicle fixed due to certain circumstances, one of them being uncertainty of craftsmanship. I was extremely pleased at the care ABRA took with my vehicle. Charlie contacted me several times a week to give me an update on the progress. When the damaged area was disassembled Charlie discovered more damage unrelated to the work that was being done and called me in to see what she found. She Found an affordable replacement, she went above what I was expecting. I would recommend ABRA to family and friends any day. Thank you so much!!!!
I felt ABRA was on my side. Great job!!
Thank you for the professionalism and constantly keeping me informed. It was greatly appreciated.
The best auto body work and customer service. Will definitely recommend.
Great repair job on my car, better then new!!!!Thank you so much!!
Outstanding service and communication!
Terrific customer service and quality workmanship! Kudos!!
They kept me informed throughout the process and were very friendly and professional. Thanks y'all!!
My repair was done quickly and with expert craftsmanship. I was pleasantly surprised by the cleaned and vacuumed interior as well! Thanks Abra, I will definitely recommend your services.
Charley and everyone else I spoke with were very helpful!
Great job, keep me updated with the status of my vehicle. Great service, thank you Charlie!!
They kept us very well informed with updates.
Every thing was awesome. All staff were courteous and professional. Definitely recommend!!!!
Great service and great communication
Vehicle Make : Volkswagen
Easy process. Kept me up to date. Like use of texts and emails.
Couldn't have been any better. Thank you so much. Chris Miller incredible!!!
Great work as always. Worked with me to complete different repairs, one involving a third party. Communication was not as smooth as I expected but still fantastic quality work.
Exceptional customer service. I would not hesitate to recommend your services to my associates. Thank you!
Noticable paint overspray on the rear quarter panel. Also, it took almost 2 weeks for a minor repair.
Evwerone we came into contact with at Abra was professional, friendly and knowledgeable my car was repaired to my complete satisfaction and I would strongly recommend Abra
Kim and Charlie were especially courteous, professional, and friendly.
You did a great job keeping me informed of the progress of my repair. Thanks for all the updates and the repair work looks great.
Chris has a great attitude and is very professional in explaining the repair work done on my car. Thank you Chris for all of your hard work and keeping me informed.
One of the female staff that called with updates was very unfriendly. Every time I heard from her it seemed as it she was being put out by calling me, and that she was annoyed. Also, when I called to return a call and figure out a time to pick up my car, I spoke with a different female staff member who put me on hold, then after at least 5 minutes, someone picked back up and then proceeded to hang up on me. I expected that since I had given my name and the reason for my call that after being hung up on that I would at least get a call back, but I never did.
I really appreciated the consistent follow ups so I knew where things were at with my car. Kim was fantastic to work with! There was a snag in getting authorization for additional problems found and Kim did everything she could to keep things moving so I could get my car back. Thank you Kim!
My car is making rattling noises from back like door is ajar but it's not. I will call to bring in my car for you all to find the issue. My car did not make that noise ever in the 7 years I've had it.
Courteous staff and great customer service and results
I really liked the updates. It was nice to know what was going on each day. Thank you
Everybody was friendly and I was informed at all times. The quality of autobody they provided was excellent
Chris was pleasant to work with
Very satisfied. Great job. Great staff. Thanks
I was very happy with Randy and his updates. I was a little disappointed when I went to pick up my car and the seat wasn't fixed but happy that they allowed me to take my car with me and then offered to let me bring it back at a later date.
Exceeded my expectations. Nice job!
Needed to be better communication between insured insurance company and ABRA. I also gave plenty of notice as to when I was leaving on vacation, only to have to relinquish the rental car and my car not be ready. As it turned out, the night before I was to leave, the car is ready so "can you be here by 5 to get it?" I have a million last minute things to do to leave in the morning and I didn't need to deal with this. Very frustrating. I'm on vacation until July 10. Don't call me before then.
Your team is so polite and friendly. My bumper looks nice and I was surprised how clean the interior is. Thanks for vacuuming!
You guys did a great job thank u for everything
Well informed, kind service and hard working
I was impressed with the customer service, the communication updates and the concern about quality.
Randy went the extra mile to keep me informed. And then there were the text messages, nice touch
Well done - Robert Cahoon
Everything was handled professionally and paste promptly. Nothing but a positive experience all around with those I worked with!
Accurate efficient timely and prrsonanl
Service and workmanship were fine, but the repairs took a lot longer than expected.
This was my daughters car and even though we thought it was going to be done sooner, we are happyb with the work
Staff was excellent! Very professional and they coordinated the rental car and everything very well.
Working with Abra was easy and convenient, it was my first time having to bring a car to a body shop and they made sure there were no unanswered questions. Abra did the leg work with my insurance and kept me fully updated about the status of my car everyday it was there! When I got my car back I was also pleasantly surprised they vacuumed my car and wiped it down! I would recommend it to any family member or friend in the future! Thank you so much for your great service!
Randy is top notch! I will always bring my car to Abra!
There were two small dents not addressed in the door that was repaired, someone is supposed to be contacting me to correct this. Hopefully it will be taken care of.
Car looks great and updates were great. Nice work.