Charlie kept me constantly informed as to the progress on the repairs, including the delays related to parts availability from Lexus. Body looked great, and so did the paint. Will be giving it a thorough going over in the next few days.
Not COMPLETELY satisfied, as we had to come back a couple of times. HOWEVER... John did a great job of trying to find out what happened with our odd problems - a sunroof that didn't close (broken track and cables) and missing cover for the electronics behind the rear-view mirror (which my husband found under the passenger seat, and reattached himself, thank goodness!). The dent/hood repair was flawless. Excellent job there! My only suggestion would be to take a bit more care with the details of what features may be damaged in trying to get these vehicles back to us as quickly as possible. I'd rather wait an extra half-day in the beginning, than have to come back subsequent times for warranty issues. Remember the old adage, "Haste makes waste!" :) I'd still recommend Abra, and would like to amend Doug's (husband) 70 percentile rating to a 90! Thanks, Heidi Brown
I really appreciate that it was a stress free experience.
The phone call updates were appreciated, but the additional text messages were overkill.
Very very pprofessional group of people, I am extremely pleased with the quality of the work done on my "baby" (2016 Chevrolet Silverado) she looks as good as when I drove her off the showroom floor. Office personnel are just as professional I will be back and send many other people your way
Vehicle Make : Volkswagen
Great service, I really like how they notify you of progress on your car. Friendly and easy to work with
Thank you so much. Charlie went out of his way to help me out. I really appreciate it. I will definitely refer others to your shop!
Thanks for the quick repairs.
Very friendly, and thorough. Great job saving my car from all the hail damage!
Happy to work with professionals
Everyone was helpful and friendly. We were always kept updated on the repairs. The car looks perfect. Thank you for you hard work and professionalism.
Charlie and John kept me informed the entire time, and did a phenomenal job! Thank you!
Very fast and accommodating
Staff was very polite, professional and great to deal with.
Would like to see the repair list/estimate be made more readable to the average person who is not familiar with all things automobile.
We contacted district manager because our general manager treated us so very badley. Miss charlie treated us with so much respect and great customer service. I also contacted human redources which i think they transferred me to the wrong department. Still waiting for phone call back
Great communication through the whole process
Everything went smoothly. Im happy with the outcome.Thanks!