I am very satisfied with the work that was done to my vehicle. The quality of customer service was exceptional. Jenny Diaz stayed on top of everything with updates and answering my concerns. Thanks for all you do.
ABRA did an excellent job, and they kept me informed every step of the way!! It was always so reassuring to hear from Jenny at ABRA and know how things were progressing. Keep up the good work!!
Very satisfied with quality of work and customer service.
I sent text messages and no one responded. Don't one way text. Allow me to communicate with you that way. I also didn't receive emails. They ended up as spam. Call with updates. Don't just email. Didn't fund the emails until I went to pick up my vehicle. Communication only works if it is both ways.
Great experience, the ladies keep communicating the status of the repairs/timeline of the my vehicle
Wash on dash could of been cleaner.The body of car looks great.
Great experience, nice folks, awesome results.
Email updates were great! Thanks
Such great work! They reached out every day and game me updates every day. I appreciate the quick and efficient service!
Friendly staff, expert repair service. Car was ready ahead of schedule! Thank you, ABRA!!!
Thank you for a fine job and for taking care of the loose bolts so quickly when I picked it up.
Under promise, over deliver. Textbook.
They were great with keeping me informed during the entire process!
Great job everything was done correctly
Jenny was great! She helped me out with any issue or problem I had during the entire time and remembered me by name. Spot on for customer service on her part!
Loved being updated frequently and office staff was friendly and efficient
Always great customer service and work!
Troy Duran is both a reasonable and practical person to work with, not to mention personable. I appreciate that. Made the decision to move forward much easier. Will keep them in mind should I need repairs in the future.
Unfortunately I had to get some bodywork done on my Chevy due to damage that was done to my car. I was glad that I had Abra close by to be able to call on to do the work! I have used them before when a gal plowed into my car and did major damage! Abra fixed it then and my Chevy now! The gal I think Joanna was awesome with keeping me posted and my car was ready fast! The only info I was unclear on was the paperwork? But we got through it! Thanks Abra will def use again!! ????
The first three days you kept in great communication with me.
When I picked up my car I had to immediately return due to my lights not working and the man was so nice and helpful and got me back on the road quickly
Abra does such a great job on body repairs
Your ABRA team was friendly, helpful, informative and timely. It has been a long time since I have last encountered such a genuine, committed group of people with such integrity. I greatly appreciate this team. Thank you so very much.
Troy and Jenny were great to work with. I appreciated both of them. J kept me informed about the entire process. Troy did great work; so knowledgable and professional. Thanks!
Wow, customer service was outstanding. Thanks for holding a spot for me when we ran into insurance issues. Jenni did an awesome job of keep us in the loop through all repairs
Thank you for the outstanding job you did on my truck, and also for going above and beyond your responsibilities to help me out through a difficult situation. You guys are awesome thank you so much.
Vehicle Make : Volkswagen
Not a lot of fuss... Did the job got it done I liked the communication and that I wasn't tracking down info
Car wouldn't start, goo on FM antenna, had to enter code on Compass screen, 2 water bottles left (1 in back seat, 1 in trunk.
I was given an estimate through email that said "customer pays $0" "insurance pays $1200". I had another estimate from a different shop that told me they would cover $200 of my $500 deductible. This was nice but since abra said $0 I called to confirm and was told that "yes, your portion will remain $0." I was even placed on hold for her to check this. I went with abra because of this and when I picked up my vehicle, I had to pay $500. I explained that I was not under the impression that I would have to pay that and I had even called to confirm this. She said something about an assignment, that was never explained to me, and still charged the full $500. By calling and confirming I should not have had to pay this and if I would have known this ahead of time, I would have never taken my vehicle to Abra and I would have gone to the shop I was referred to by Mazda dealership. I'm pretty upset because this is a lot of money that I was not expecting to pay because of my phone conversation with abra.
My car looks great! Everyone was so nice and helpful!!
My only request was to get it right regardless of timing. I showed up to my car today and the exit survey seemed to be the focus instead of the repair of my car. I personally have over 7 million in annual sales and with my clients I show case the finished product before a customer satisfaction survey is ever presented. My car was there for a week, and quite frankly it could of been there for two weeks, my only concern was to get it right. The shop manager gave me the company line on the clear bra instead of owning the problem. The clear bra has bubbles and needs to be replaced. He should have said I'm sorry this is not acceptable let me address the problem and provide a solution. I would of happily called an uber and thank him. Unfortunately, it didn't happen that way. I'm dissapounted at best.
Abra kept in touch throughout the repair process. The work was done in a timely manner as well. They even replaced a damaged turn signal light before the repair work so that the vehicle could still be driven.
The staff was professional, courteous, and timely. I was kept up to date on the progress. This is my second repair and if necessary I will take my car back. I will recommend ABRA Auto Body Repair to family and friends!
My car looks so much better! It looks almost new & very clean. The body work is well done. & it doesn't make a straining sound when parking. I am reading report now that is legible & professionally written. Customer service very courteous. They gave me a ride home & kept me informed daily regarding updates.
So impressed with the staff and great work on the vehicle. Staff let me get my car after work hours. Was ready a lot faster than I thought it would be. Great experience.
Staff was professional, friendly and helpful. They went beyond what we expected to repair car. Abra made it a good experience.
Richard (Chuck) krieger
We loved being kept up to date on the progress. Thank you!
The repair looks great but took twice as long and cost twice as much as estimate. That ended with me paying an extra week and a half of car rental fees.
The customer service is very poor at the Lakewood store. Unfortunately, the front desk staff leaves much to be desired. I hope to not ever have to go back there again and I will certainly not recommend this place to anyone I know.
Nice follow up lting us know what was happening. Wonderful service, nice team.
A job well done n thank u.....!!!
While the quality of the job has been good, although a more thorough review with the customer on specifically what damage will be repaired by the insurance company and what is defined as prior damage would be helpful. Also text messaging should be more informative and less "cutesy".
Thank you so much my car looks great. It looks better now then it did before the wreck.
Jenny and her manager Rudy were great! They made sure we were satisfied with repairs!
Outstanding service and kept me informed of the progress all through the process. Jenny Diaz does an amazing job and really knows her stuff, keeping everything organixed and in dealing with insurance companies!
Thank you !
I was very satisfied with the work and the time it took for repairs.
The staff was professional and my vehicle looks like new. I would definitely recommend Abra.
The team made the whole experience painless. I am very pleased with the office ladies and the repairs. Thank you.
Great job, good communications
The computer messages were confusing. The jeep was in great shape and looks good. I would warn customers about the potential hidden damages The cost doubled and the time went from 2 days to 8 days
The GM, Rudy Garcia, followed my car delivery from begging to end, as well as he and his staff kept in touch w/ me at all times. Everyone was extremely courteous, knowledgeable, and contentious. The work was very professional. We couldn't have asked for anything more. Thank you. Lee Alden
Wonderful staff, loved the text updates!
Amazing service and got me an appointment for the next day for a minor repair. You are the best.
Inside staff was great and very on top of things. Picked up the car late, but everything looks and works good so far
They did a perfect job. Rudy Garcia is a great general manager!
Well informed and very helpful
Good job,great people
Vehicle Make : Mitsubishi
I loved the text messages letting me in now of the progress on the repairs.
Quick turn around, before expected completion time/day.
My car looks great and was done ahead of schedule. Thank you!!
The paint color doesn't match, and I don't believe your **** about how bumpers are a different color, the last one matched perfectly, you idiots painted it the wrong color.
Great job, I'd recommend to others.
You did not complete the work in full, but the work completed was excellent. I am waiting for the job to be finished.
Loved the updates as my car was being fixed!
Awesome job quick friendly service, definitely will pass on this hidden gem to others. Thank you so much
Reinaldo Martinez, TSgt,USAF ret
Excellent service and outstanding results on the repairs. Class business. Thanks.
Vehicle Make : Volkswagen
Great communication, very knowledgeable!!
Everything looks great. Just like new. Thanks everyone!
Great response time and updates.
Outstanding customer service!!
Best team I've seen. Thankyou.
Everyone's was super nice
Thank you I appreciate the texts and keeping me up to date on the process
Great communication and customer service.
Great staff. Awesome job on the repair, and faster than expected.
Looks good and ahead of schedule.
Great customer service. Will recommend.
They were really polite and straight forward and gave me great service and savings compared to other auto-shops.
Excellent service, Shawna did a great job at keeping me in the loop not only that but calling when she said she would over the 10 day time frame. Also extremely courteous to reach out to be sure I was aware that the Enterprise Rental had passed my threshold. Overall 10's across the board.
With utmost courtesy, frequent status updates, & prompt service, many thanks to the ABRA team
Everyone I worked with was very efficient
Antoinette Trujillo was very pleasant and kept me informed about my car. Also,she seemed very knowledgeable about the mechanical aspect of my car.
Had have them put in an OEM wheel well because the aftermarket didn't fit correctly. It had gaps along the body.
The repairs were done beautifully and what a nice surprise to find the car "detailed" when I picked up the car!
Amazing Customer Service and top quality car care.
Great work! Very professional and friendly business. Worth a great recommendation. Many thanks
Excellent job. I loved how you kept me up to date.
Great job kept me informed on progress
The were great about letting us know each step they were on, prompt in getting our car to us. Since we didn't have a way to get home or to pick up our car, they drove us home and picked us up. Highly recommend them.
Antionette was great! She kept me informed every step of the way.
Great experience! I would definitely go to them again for auto repair
I like that fact that I get emails and phone calls about the progress. And that you delivered the car on time
Besides the wait to get in, it was great.
Customer service A
Body and paint repair A
I'm so thankful to all of you for your professionalism and care that you showed me and my truck.
Great communication throughout. Friendly and professional staff. Kept me updated and finished when they said they would.
Shauna was quick to provide the initial damage estimate (including very detailed observation of dust devil wind damage); coordinated rental car arrangements; seamlessly processed the claim with insurance USAA; resolved interim issues effectively with USAA; kept me well informed of progress (catching additional hidden damage during disassembly); resulting with a well detailed repainting of nearly the entire truck - Well done & greatly appreciated.
Shauna kept me very informed through the whole process.
Thanks for doing a quality job and getting it done fast
Great job on the truck and superior communication and customer service.
Got me in right away in less than a week due to my repair being a safety issue regarding driving it. Did not have to wait a month for an appointment. Was highly recommended by Allstate. Also very close and convenient and also having enterprise right there made it even more convenient. I will come back but hopefully not soon????
When I made the original appointment I was told that I could drop off my car early since I was to be out of town while my vehicle was being repaired. When I went to drop off the car I was told that I could not drop off the vehicle early on Friday evening, I would have to find someone to drop it off for me on Saturday morning because you did not have space to store my vehicle. The work you did seems to be OK but the scramble to get the vehicle dropped off and picked up was a hassel I should not have had to go through.
A great job. Professional, complete and thorough. Well recommended.
The paint and body work are awesome!! Management was very helpful, kept me up to date in every step. Thanks for your hard work!!
Thank you for doing such an excellent job on my Honda Civic! Chris was so nice and kept me updated on the progress of the repairs. I'm very pleased with the whole experience and will definitely recommend Abra to anyone.
The communication was great from the time I dropped off my car to when I picked it up.
Great staff I've been to 2 different abras now and both have impressed me. Although I don't think the glass chips in my windshield were properly repaired however I also don't think that is Abra from what I was told
Everything went very smoothly. The staff communicated with me every step of the way and the my car was done on time and I'm very happy. Nice people to work with, very professional. Thanks so much!
You did a great job. Thanks.
The status reports were quite appreciated. text and phone calls helped me to know exactly what was happening.
Very professional and courteous. Thank you!
I liked that my vehicle was vacuumed and returned to me nice and clean! Thank you for that! Things like that can make a customers day!!!
Phenomenal customer service!
Shauna was one of the nicest CSRs I've ever dealt with!! She kept me updated and was very patient with me even though I wasn't so patient about my car. She definitely deserves or raise or some kind of recognition for the great work she does. Also Rudy, I believe his name was, the GM is also a fantastic guy and I loved dealing with the two of them as the reps of Abra.
The frequent text messages & follow-up phone calls are greatly appreciated. Auto body damage repairs were excellent & completed in a timely manner. Thanks to the ABRA team!
Very nice people and they did a great job.
Excellebt cust aervice! Car looks great..
I was so glad to get my car back in 5 days
Overall you guys did a great job, but there is a little run in the paint on the quarter panel. Nothing I need fixed but I thought I would let you know in case something comes of it.
Vehicle Make : Volkswagen
I'll have to bring it in for a 3rd time because the small spot that was to be repaired under warranty was not. ?????
You guys are great ! I would recommend you to other people
This location is the best. They kept me informed with clear effective and consistent communication. Shauna is incredible and keeps you calm during a very stressful time. Great job. 5 out of 5 stars
I definitely appreciated the way ABRA's staff kept me up to date on repair status. And, ABRA's flexibility on pickup due to my travel plans was also very much appreciated. Excellent all-around job by ABRA! Thanks much to the staff!!
The people were excellent. Friendly and professional. Krista and Chris did a great job explaining the repair process and post repair care. My CRV looks beautiful.
The repair looks great. The wash and vacuuming was an especially nice touch.
The repairs took 3 times longer than they were supposed to, but the car does look beautiful.
Good job all the way around
My experience was outstanding!! Chris was consistent with calling to let me know how my car was doing and I am satisfied with my car as well. The overall service was great!!
Thanh you,for excellent done my car.
You people were very efficient, kept me well informed, I would highly recommend your Co. Thank you so much
Not all work was completed. A lot of scratches to internal of car. Dented metal piece on siding of car was to be replaced but you tried to push out debt and caused other damage. Side mirror not fixed even though you were paid to fix it. Scratches to paint on car. Damage to seat in back. Damage to removable hidden bLinder for rear compartment and put in incorrectly. Very disatisfied surg lack of care taken to fix car. Will NEVER use again. Will inform insurance company to take company off recommended list.
Great customer service, kept me updated on my car
Everything looks great, I appreciate the hard work Thank you ABRA Team!
Very professional staff. The text updates are very nice. My estimator Chris was so thorough I didn't have to ask any questions. I really liked how Rudy the g.m. introduced himself and welcomed any questions, this shows great transparency and puts my mind at ease. I am shocked at the policy of they will come to me to address any possible warranty claims, wow this place is first class!
Young lady in office (who uses a cane) very helpful in transfer from rental back to my car. Found items I had left.
John did an absolutely fantastic job! Do everything you can to keep him.
Absolutely awesome service at every step
Tina and the staff were amazingly friendly, professional and super helpful!! Paint color is slightly off but I believe this will fade in a short time. Tina was a PLEASURE to work with and I would definitely use them again or recommend them!!!!!!
Well done! Thanks for the extras!
Everyone was nice and they kept me informed of my car repairs consistently.
Exceptional customer service. Rudy was great. My car looked flawless, even the interior was spotless. Will definitely recommend Abra.
Friendly staff. The body and paint work on my car is very close to factory. Minor flaws but you have to look very closely to notice them. Thanks Abra.
Everything was well explained and I liked being kept up to date frequently, it was much appreciated. The repair looks great.
I am extremely happy with the work done on my vehicle. The staff was very friendly and informative. I will definitely use ABRA in the future.
Great experience all the way through
Always a great customer experience
My car looks great! And they got it back to me before my rental coverage ran out! Very pleased!
Tina was extremely helpful and very nice. Tina called often with updates of our vehicle. We would definitely recommend ABRA to other people. We received excellent customer service, that should be every business's number one priority.
The customer service was great, appreciate being kept informed or the progress
Everyone i dealt with since the first day i went in was courtious kind understanding and did anything they could to make me happy and did a wonderful job fixing my mercedes. Definately recommend them to everyone i know
Great experience, they kept in touch the whole time letting me know what was going on.
Tina made sure my car went quickly through the repair process. Much appreciated.
Phenomenal customer service! Hopefully I don't need to come back any time soon but I will highly recommend your shop. Thanks again!
Tina was great. Amazing customer service.
Yes Im very happy with my repairs and the weekly updates I received. I would refer my friends and family to this shop.
ABRA doing repair on my car was an excellent experience. They were prompt, kept me informed as the repair continued. They completed the work in a timely manner. I am completely satisfied with their work.
I appreciate the way you represented the way you really cared about my concerns
From my point of view this was the easiest and most pleasant body repair experience I have had in nearly 60 years of driving.
The job is very well done and I will not have any change requested but the silver glitter in the new paint is slightly brighter than the origonal.
Excellent customer service, thank you!
I just want to point at the great customer service since I got in the door and the great and professional work from the technicians,it really makes Abra at Lakewood the place to go.. Thanks Again.
The quality of your work, your customer interactions, and overall experience made the best possible outcome from my accident. Thank you.
Vehicle Make : Volkswagen
Thanks your updates are very helpful
I loved that it was stress free.
You guys are the best,thanks our car looks great,Happy New year..
Crystal did a great job. Thanks!
Everything went great! Car looks great! Thank you ????
Excellent work, polite personnel.
Vehicle Make : Volkswagen
My customer service experience, especially Tina's, was remarkable and beyond my expectation. I hope that I'll be involved in another auto accident but if I am I'll contact Abra.
Tina gets a gold star ... she went above and beyond to get our vehicle completed in a most efficient/timely manner! Thanks all ... it looks beautiful :o)
Thank you soo much for fixing my car extremely fast! It looks brand new and I could never have asked for more. You are all wonderful! Happy Holidays!
Great experience through Abra. Especially thanks to Tina, She was a tremendous help. Thanks for everything. Love my newly fixed truck.
The abra team did a great job, from the rapairs to the paperwork all of your employees acted with professionalism and expediency. I would certainly recommend this shop. Great Job to all of you!
They were great with letting me know what is going on with my car and taking care of things out of customer control.
Thanks for the great service!