Your team does a great job and kept me informed every step of the way! Thanks! Leslie S
Everyone was so nice and helpful through my whole experience! I had Abra do repairs on my previous accident and I was originally sent to Gerber Autobody, but when I got to choose where I wanted to go, I wanted to use Abra. They do a great job and take good care of their customers and do the job quickly.
Pulls to the right when driving
Radio does not work
Backup camera does not work
Screen does not work
Left and middle power ports do not work
Imperfections with the headlight where it meets the body
Misalignment along the right seam of the body where the door meets the repaired or replaced sheet metal
Misalignment in the hood where the new bumper piece meets the hood
Chrome molding for the hood is loose
Clicking sound in the right front wheel when it goes over bumps or raised areas
A low hum from the right-front area when driving there is now a hum from the right front area
I was extremely impressed with Abra’s professionalism and attention to detail from the very first interaction I had with Amy Bohn, to the regular email updates, to the call 9 business days later that my car was completed. Strong work!
Comment: feedback requested should have a range of numbers from **** to 5 with 5 being the most satisfied and **** the least. This way customers do not feel forced to choose one or the other (or totally satisfied or not satisfied at all). There are people, like myself that can be just "satisfied" to a 3 or 4 range, or who choose 5, after a few weeks have past. The timing of the survey is too early to know if one is satisfied or not. So, my "thoughts" go to the team who developed this survey.
Very good service and on time as promised
Will bring the car back tomorrow to have a piece of plastic mask trimmed from the hood. Didn’t see when picked up
Amy Bohn was a delight to work with, explained everything in detail, answered all of my questions and was smiling the whole time!!
Car looks as good as new. Thanks for doing a fabulous work
great communication and final work
The body repair work was done well and the service was excellent.
Work was done in a timely matter and appears to look like new. Thank you
They kept me informer throughout the process, completed the work sooner than anticipated and corrected a flaw on the spot as best as possible.
My car looks like it was never damaged. I cannot even tell where the repairs were made.
The customer service I received was outstanding from the receptionist who greeted me, Karla who kept me updated on the estimate, the expected schedule, etc. Also the young lafie who called to let me know my car was ready. I will certainly recommend this Abra location to friends and family should they ever have a need. Thank you for a great experience.
Amy was so helpful and kind! I will come back to this repair shop in the future if I need any more work made. Thank you!
Great job by Karla keeping me updated by email throughout the process. End result looks great
Such a great experience with such friendly employees!!
So refreshing in today times!!
Amy was great! She explained what they would be doing and the possible extend of damages. I now know what an intrusion beam is! Amy kept me notified on entire process.
I did have to return to have a couple of trim pieces fixed, but everyone was accommodating and friendly. I was in and out in 15 min
Would highly recommend Abra!