Vehicle Make : Volkswagen
Looks great! Better than before the accident, even!
Matt was so helpful thoughout entire experience. He explained things in terms I could understand, accommodated my needs as to when was best to drop if and pick up car and was very friendly. Front desk receptionist always remembered me and was also extremely friendly.
Matt is first rate: kept me informed, everything on time, figured out the approach that worked best for me. Etc. Whatever the man's making, pay him more!
Ex eEllen customer service
Have picked car up but repairs are still not complete
Vehicle Make : Volkswagen
It was wonderful and great communication!
Very nice experience working with you. So far I'm very impressed.
Overall good- but I called at 10am was told car is all set. But when I got there at ****:15 I had to wait almost an hour. I would have liked to be told a correct time.
Car looks great.
Travis was tremendous to work with! He and the mechanics did a wonderful job getting my car fixed in the shortest time possible. Thank you very much!
Your representative kept me posted daily regarding progress on my car.
We are very happy with the repair. It's very well done, finished on time and the final cost was just like the estimation.
I enjoyed the next updates. Tyrone was great.
Quick and friendly service and my car looks great!
Your staff is great, clean office, popcorn and letting my dog Aspen enjoyed visiting.
Awesome customer satisfaction. Great customer journey. Prompt response and frequent updates was helpful. Appreciate every bit of effort from frequent calls, txt updates and even the bag of popcorn ready to take out. Keep it up giys
They were prompt, on time, kind and professional.
Travis took care of my claim and vehicle repair. He was outstanding in keeping me informed and getting my car done on time, even early.
Great work and even better customer service
Thank you so very much for the perfect repair of my Subaru and returning it to me in a timely manner..and for going the extra mile to repair an existing flaw and cleaning it so thoroughly...my heartfelt thanks to your entire team there at Caliber .
Speedy quality service and loved the updates. Highly recommended and will spread the word on how pleased I was with caliber collision. Thanks
We appreciate their calling us earlier than scheduled because of a change in their schedule. Office manager, Emily, and texts from Tyrone, were helpful.
Great service. Totally switched on and on top things. Made a miserable situation easier!
As always a job well done, the production manager was very helpful at delivery
Outstanding communication, delivery before promised date, beautiful work.
Great job very organized and professional
5 star everything; thanks!
Every step was carefully explained to me, the options i
I was given were well suited for me and the work you guys did was excellent.
Very friendly, good communication throughout!
The car looks great! Thank you. My only comment would be that when I left a message for Cody a couple of times I never got a call back. But overall, i' very pleased.
It looks good this far, I just picked my truck up. Haven't driven it a lot yet. We shall see!
I'm very happy and would use caliber again. Thank you!
my passanger door does not open every time, there are spots with alot of orange peel that make the clearcoat reflection looks blury. i was told that unfortunately some pices of my car went missing in action and that they would corrdinate with me to get them order... thst was on friday. tiday us tuesday and I have nit heard a word. the jib was supposed to take 2 weeks but instead it took a month. I wish i had just tsken the insurance check instead. im planning in doing a full google review to try to help potential customers.
Courteous, attentive service????
Whole process was super smooth. Everyone was very helpful. Appreciated all the text updates. Good job.
Vehicle Make : Volkswagen
You all were very efficient and easy to get a rental! My car looks great and you guys cleaned it out, which was very nice extra touch.
I worked with Jake and I gotta say he was incredible. my experience was totally great. thanks for all the attention to detail, both on the body of my truck, and in communicating with me!!!
Jake was awesome to work with! I'd definitely recommend Caliber to friends and family, great job and super professional.
Caliber Collision is the place to go for auto body repair. Very satisfied...and thanks!
It was very quick, friendly, and done well.
Caliber Collison staff and service was Outstanding!! They went above and beyond to ensure Quality work, Great communication and Exceptional customer service! I highly recommend them to anyone needing collison work!
Excellent treatment with constant communication.
Good job keeping me informed on progression
Great support even though the front desk staff seems a little tense
It was confusing getting messages by a text, email, and phone from Geico and Caliber Collision. Too much information, and roughly half of those messages contained incorrect information. I can't rate the quality of the repair job because my car was covered in ice.
This accident was not my fault, and what ensued because of it was a long list of troubling woes. When arriving for my scheduled repair date, I was informed that Allstate had not in fact reserved a rental car, even though I had requested one. This resulted in having to call Allstate, involve the enterprise guy, and your customer service agent, all when asked "who is supposed to make the rental car reservation?" I was given a different answer. Then, your customer service/front desk service person sprang into action, immediately called another rental company, reserved me a car, and even had the driver come to pick me up, thus saving the day. Caliber kept me updated on the repairs of my car, and actually finished two days earlier than scheduled. My car was looking brand new, they even washed my dirty subarau and detailed the inside.. They also buffed out an extra scratch I noticed on the hood before sending me off. I highly recommend caliber collisions and the staff to anyone who's been rear ended while sitting at a stop light, they will help turn your no good horrible accident into a pleasant experience.
A well done with everyone I had contact with . A very pleasant experience!
One stop processing of my claim and estimate was very much appreciated. Also getting the car in for repairs on the first day I came.
Jake was extremely attentive to my satisfaxtion level and kept me well aware of my cars progress. I sincerely appeciated the fine customer service. Car looks great. I have already told family and friends about Caliber.
Vehicle Make : Volkswagen
Great service, everyone was very kind and effiecent. Got my car back sooner than expected ! Thank you
Everyone from the back to the front were awesome
Jake was great - thanks for dropping my car off at work!
You have done a beautiful job on my beloved Jeep. The staff treated me very well. I will come only to Calliber with my auto.
Thank you so very much. Gale
I felt that there were a lot of hangups that caused my repair to take longer than it should have, and as I used to work in the industry, I feel like I have a handle on how long it should have taken. I was willing to just let that go and not let it get to me, as stuff does happen and some things things can't be avoided. However, when I got the car back, there were black fingerprints all over my left front visor and headliner and the fender that was replaced didn't sit flush with the door as the other side does. It is what it is, but I will not likely return or refer anyone there.
They took care of my busted up ride. I appreciate their work. Thank you!
The paint color for my Audi A4 rear bumper doesn't match. I'm extremely disappointed.
I had only had my new SUV for a week before I got into a fender-bender. Jacob and the team at Calliber did a fantastic job on the repairs. Looks as good as the day I bought it. Thank you!!!
Everyone was professional and friendly. I was pleantly surprised to find my returned car cleaned inside and out!
Very well done and finished ahead of time
Loved the text updates each day
Thank you for the fast service.
Jake did a fantastic job on my car! Great service and kept me updated the whole time
Best service I've ever encountered. Very professional.
Great job, thanks for attention to the details
Staff is very friendly. Keep me updated during the period of repairment. Good job done.
I loved getting the almost daily updates. It was good to know that
things were progressing The upgrade to the van rental was fabulous
and very helpful for our family as well. Everything was efficient and
Professional. Thanks! Happy Holidays!
The timeline was longer than I expected. If I scheduled an appointment and the issue was known, why a six day process? But the people, service and results were excellent!!!
Vehicle Make : Volkswagen
Appreciated the thurough job and communication and updates of my car.
Everyone I came across at this location was great. Jake was very nice and was willing to go the next mile for me.He offered to stay after they closed so I could pick up my car. It was a very stress free experience.
Car was repaired properly and cleaned thoroughly. Thank you!
Excellent service and a job well done
Vehicle Make : Mini Cooper
Incredibly professional, impeccable repair work. I am thrilled with all parts of your customer service, and the beautiful work on my brand new car that was hit. Great job each, and every one of you. 5 stars plus from me!
I am completed satisfied with the service, the entire team is very pleasant and easy. The outcome of the repair is not satisfactory, I talked to George ( who is great) about he work and he said the insurance will not them to use a different part so this is the best caliber could accomplish.
Car was 5 days behind schedule. I understand when that happens however I was not notified of it until the day it was originally scheduled on fri to be done when I called to see what time to be there for pick up. They said it wouldn't be ready till mon. I called mon they said it wouldn't be ready till tue at the latest. It was finally ready wed. Some better communication would be nice. I had no transportation and was paying for uber rides to get to work and those extra 5 days really added up.they also were not able to give me a complimentary ride so maybe going forward have more than one driver to accommodate. Car looks great.
It was a very smooth process from start to finish. It went a few weeks over projection but my rental was just extended for me. Jake was great at giving updates and was super helpful when I showed up to pick up my car. Thank you!
The truck looks great. Very fast too!
Everyone was very friendly and professional. My car was ready when promised and it looks great!
Did a very thorough job. The car looks brand new!
Vehicle Make : Mini Cooper
Very timely service, the staff was wonderful. Thank you for getting me back on the road.
my second time having to use Caliber Collision. I was happy the first time and also happy this time!
Great communication and updates!
Absolutely five star service. I was greeted with friendly service from everyone who helped me. My questions were answered almost before asking, service was quick, thorough, excellent and all with a smile.thanks
M in Pinewood Springs.
Everyone was so helpful and customer focused and in daily communication with me. Jake and Yana were great as well as Jenny. I will recommend your services to any one in need.
Between Caliber, Geico and Enterprise, the usual car repair nightmare was pleasantly eliminated. Thanks!
The car was awsome. It just took much longer than originally anticiated
Personnel very curtious and informative. Appreciated the constant updstes
Always good communication and the friendly staff.
Everyone kept in touch and it all turned out as stated.
You were quick and my truck looks great.
Very professional organization. Repair work was professional. I was always kept in the loop on progress. I hope I don't need Caliber's services in the future but if I do I would not hesitate.
Great work and made it very easy with the rental car. Couldn't have gone smoother. Thank you.
Thank you for keeping me updated, polite service and a good and quick repair job.
Car was 5 days late being finished and when we went to pick it up, after being told it was ready, a seat belt didn't work, there were grease stains on 3 seats, and a check engine light. They kept the car and we still don't have it.
Wow you guys are awesome thank you very much
I was very please. From the beginnin to the end the experience was very good.
I will recommend your company to my friends. My car looks great.
I'm very pleased with the entire Caliber experience. I loved the status calls and text messages. I loved that the car was done on time. I loved that Caliber was willing to use OEM parts even though my insurance opted for aftermarket parts. I like how Caliber makes the experience personal and takes responsibility to perform well. Thanks for the great job!
I was very impressed with how easy it was to get my damaged car taken care of everybody in the process was very friendly and helpful I'm thinking about changing my insurance to Geico and if I ever have a damaged car I'll come to you guys have taken care thanks again
It was so nice to have the inside and outside cleaned as well. BRAVO!!!
Very happy with results! Nice people
No need to contact us. You are aware of the confusion over the completion time. The car looks great.
Thank you Mike for all the follow up and status update on my Ford.
Tom did a great job of keeping me updated, and the work was top quality. Nice!
The car looks amazing. You finished well before promised. You kept us well informed. Thanks much.
Couldn't have asked for a better experience.
Everyone I dealt with was professional, proactive and prompt in response.
I was kept up to date on the progress of my repair which was finished earlier
the estimate. A+++
Such a pleasure to work with. And my car looks wonderful!
The car looks great but the text system to keep us updated on the progress is quite flawed and led to a lot of frustration and unmet expectations.
I was going to call but I will just respond here instead. Everything was great except the repaint color isnt a perfect match to the original color. The honda dealer pointed this out to us as we were discussing resale options. I can bring it by for you to see if you'd like me to. Kathy M
Car could have been cleaner.
I complement everyone for the work done!
The shop lost my keyless remote in the process, promised to fix and bring up my second one, and failed to do that. Repairs are good, but after taking the back bumper off didn't even put the screws back in
The bumper I had fixed was hanging out, flapping in the breeze by the time I was halfway home from your business. I am not happy
Amazing service and quality repair! Very satisfied.
The truck looks great! Work was done expertly. I hadn't realized how excited I would be to see it all fixed up, and I'm so excited to have it back in new condition. Thanks so much!
|our staff people are amazing and I sine rely appreciatedo \heir grace under fire from a gri=Ving mother. They are the best especially Tyler and Jenny! Both my husband and I \hint the repairs! done are Top quality. THANK YOU!
Thanks Tyler for the frequent updates by phone and by text. Makes life easier ,better than trying to chase down an answer and estimate. Kudos to your company for great work. Will recommend you to others.
Thanks Nissan Rogue
Mikes attention to detail and communication was exemplary.
I wish the deadlines were better forecast and proactively communicated.
End result was very good and I was satisfied. Main issue was many times given a status of "it will be finished tomorrow" when ultimately it was a week later before completion. Even this would have been OK with clearer communication prior to me calling to ask if my car was ready to find out it wasn't.
Couldn't possibly be better. I was able to get an estimate for the repair at the right time despite really bad weather. Dropped off the car on time. I was given a clear indication of when the car was available again. Finally, my car now looks much better than it was before the accident.
Vehicle Make : Volkswagen
I wrote emails earlier- after I had picked up my vehicle in April. I was most disappointed with teh customer treatment at your facility. The repair service on my car was an insurance claim repair from an accident I did not cause. Upon arrival at your facility, I was greeted and treated nicely until it came time to discuss the repairs- then it was made known that the car would be transorted to Denver to have the work done. The soles reasons I chose your facility were: ****. A recommendation from USAA 2. The convenience of Boulder, where I reside.
I immediately spoke with Steve and he assured me the work would be done in Boulder- I have no proof that it was, except his word. When I picked up my vehicle, it was returned to me unwashed and the interior had not been vacuumed. The conversation between the service rep and the cleaning tech- was muffled and resulted in some spot cleaning, no car wash run through and no vacuum. I request that you treat ALL customers with equity- watching all the other vehicles come through the wash while mine sat there dirty- was disrespectful and an example of poor customer service.
Thanks for the opportunity to again share my thoughts.
The stuff very friendly and the efficiency in their job and time!
repairwork and repainting were excellent. The cear mask re-installed on the rear bumper still has air bubbles in it.
The car was finished when promised. One small problem. The hose for the windshield washer solvent had been cut and I had to take it back in to get that fixed. But they did right away. Caliber Collision has always done superior work on my vehicles. Thanks for taking pride in your work. Deborah Stevens
It was an easy-peasy experience for me. I loved the funny text messages and the job was completed earlier than anticipated! Thanks so much.
Tyler was incredible to work with. He was very helpful during the process and kept me updated with the status of my car. He was able to get the car done three days early!
I want to thank Mike for the great communication, honesty, and straightforward service.
The fender and the front bumper don't match up and the gas door doesn't quite close right. Not a big deal unless you're looking closely.
Lovely work. Great communication. Left car beautifully clean.
I previously used Boulder Bump Shop for my car repairs. With the quality of work, fair pricing and unparalleled customer service you have earned all of my future business and endorsement.
I just love the service I get there and every time I have the most amazing people helping me out so thank you so much! I appreciate the ongoing texts about the progress and appreciate getting my car back in great shape !
It surprised me that you won't accept cash
Receptionist great. Everything else awful. When I dropped off my car I asked for separate estimate on getting windshield fixed. That was never done. My car was damaged in your lot and I was promised my car would be ready on Monday. Meanwhile I had to have rental car for at least 2 more days ( turns out it would be three). I called on Monday and Dustin said he'd call me back in 15 minutes he didn't call me back. I stopped by and my car wasn't ready. I called Tuesday and finally my car was ready. No apology about all the clusters. What a horrid experience. This is why I originally wanted to go to Abra Body Shop.
It was a great experience from the ladies at the front desk at drop off and pick up, to Andy with geico..and then finishing off with Tyler. Tyler was excellent about all communication regarding every piece of the process.. I would highly recommend this shop.
Thank you Andy and Tyler for a 5 Experience!
Everyone was very friendly, knowledgeable, helpful, and accommodative throughout the process. It made the process stress free and easy, which is greatly appreciated! We will definitely recommend and use your company for all future body work. Excellent team and service!
Very good work. Professional. My car was repaired here because I had someone hit me on the way to the slopes. However, now that I know Caliber I am going to bring my used new car in for some touch ups! Thank you Caliber!
Very positive experience.
I hope I never have to see you guys again!!
Tyler was quick to communicate and seemed to feel the same sense of urgency that I did with my car repair that I did
You guys make it so easy. Thanks.
Staff was very friendly and helpful, with frequent updates on progress. Stayed true to the mantra of "under promise, over deliver"
I very pleased with the overall customer service. Work was performed in a timely manner and I appreciated the daily updates Tyler provided on progress of repairs.
The repair was extremely fast and great.
Everything was so easy, start to finish. The entire staff was so nice and professional and my car looked amazing. Thank you.
The repair was done earlier than they expected, which helped our family's life much easier. I appreciate your prompt service.
Smooth process, friendly group, and a perfect fix on the car!
Everybody was extremely nice and helpful! I had such a great experience at Caliber Collision and have nothing bad to say! The staff was great and you could tell that they care about their job and their customer experience. Thanks so much for a stress free and easy process.
Work done ahead of schedule
I was kept up to date with text messages and phone calls
Work looks really nice
Rental car on site was a big plus
Excellent customer service
Parking lot is a bit small. Had a bit of difficulty finding a spot when I came to return my rental vehicle. Other than that I don't see anything to change.
It was quick, well-done and the customer service was outstanding!
Excellent service and color match
My only issue is that it took about 4 days longer than originally estimated. The workmanship is great
The process couldn't have been more stress free! The text updates were an awesome way to keep up with the progress, and the daily calls from Tyler were a pleasant surprise! One suggestion Might be to send pic updates
This was probably one of the most professional, courteous and best experiences I have ever had with anything like this. I was kept in the loop with every single detail, and everyone from the moment you walk in the door until the time you leave treat you with nothing but courtesy and respect. They truly went above and beyond !! My Car looks brand new!!! Thank you, thank you!!! I would highly recommend this business to anyone!!!
Tyler was very professional and clear when explaining what was being done to my car. Overall great experience
Dustin was very competent, receptive and helpful. Job was done efficiently and reasonably in short order. Many thanks. Val W
The work was done well.
I appreciated the quick job as well as the communication from the shop.
Vehicle Make : Mini Cooper
Everyone involved in my car repair - Caliber, Geico, and Enterprise - were all extremely friendly and helpful. Something I thought would be a huge hassle was just a minor inconvenience because of you guys.
Vehicle Make : Volkswagen
Tyler is great to work with and did an amazing job. Thank you!
Fantastic customer service!!!!
They were very helpful
Car was not driveable when delivered
The dashboard and indicator lights are not working.
Thanks in advance for checking on the paint on the hood!
I've received great service. The car still is at the shop, as we found it wasn't fully ready.
Very friendly, thorough, and quick. A great overall experience, I will definitely recommend you!
Vehicle Make : Volkswagen
Courteous did more than you said and you did it in in a expedienntanner
The service was exceptional and James Chiles was superb. Thanks for the great service!
From beginning to end, I was very happy with my experience. I especially enjoyed the text updates so I didn't have to wonder.
Thanks so much for all your help both with the repair and the rental. You made it a completely painless experience! Your staff was so friendly and helpful.
Excellent service. My car was repaired in a timely manner
Fast, easy, great service and I love the text updates! Thank you!
Vehicle Make : Volkswagen
Front left headlight seems like its pointing low. Front left headlight housing doesn't seem to fit as flush. Front right headlight is not nearly as clear as the new one. Making it look like they don't match. Check engine light on. Not on before accident. Electrical system seems squirrelly. Sometimes error messages come up and then clear. This was also not a problem before.
I am happy the repairs were done so quickly. Even though I only had damage to one headlight, Caliber replaced both so they would match, which I think is a very professional gesture.
Thank you to everyone at Calibur for being so nice and friendly especially Jenny and James. You've earned a customer for life. Good work!
Everything was handled very speedily and professionally.
James and Tom took great care of me! I will never go anywhere else! Thank you :)
Your staff was great and the entire experience went smoothly.
James was great during the whole process! I would recommend Caliber to anyone.