Service was superb!!! Received multiple status reports...repairs were done to our satisfaction ahead of schedule and at a savings to other repair company's estimate.
They were very kind and kept me very informed, which I appreciated very much. I was also happy that the repairs were completed in only two days. They helped to be sure the process was quick and simple. Also, when I picked up my vehicle it had been cleaned (inside and out). This was a very unexpected surprise. May seem like an unimportant task however having to deal with car issues is always an inconvenience. This extra effort made my day! I felt like I had a new vehicle! People don't know what's going on in other people's lives. This brought tears to my eyes. THANK YOU!!
Totally satisfied with the work that was done and the customer service was outstanding.
You guys did an amazing job all around and were super friendly. I will tell everyone to go to your store. Thanks again and keep up the great work and service
I appreciated all of the updates and I thought the text messages were very cute. I also appreciated that my car was so clean.
I like the work that you have done on my car and I am pleased with the work. Thanks again!
Appreciated the phone call update frequency. Car came back looking great - detailing in and out makes a great impression.
Email updates were worthless - just stick to phone calls.
The car looks great! Thank you!
Excellent service, workmanship, and customer service at the Rogers MN location! The whole experience was stress free.
Excellent customer service! Good daily communication. They went above and beyond in repairing my Camry. Thank you!
A fantastic job! Thanks Abra.
Great Job. Very professional. No problems
The whole process was handled in a most professional manner. Thanks for the quality job. Would reccommend ABRA to all.
Thanks for cleaning the interior of the car. That was a greatly appreciated surprise! It looks nicer now then it did when I purchased the car. The Abra team went above and beyond what I was expecting! I will definitely recommend them to anyone in need of auto body service and should the need arise, I will also be back. Much appreciated thanks to everyone at Rogers Abra! You are great!
People were very nice to work with. Office and shop were very clean. Office area was friendly.
Work is outstanding.
Only complaint is that one item was still useable and I would have been OK to reuse it(the front headlight assemble had only a slight scuff mark, and was still functioning OK.
It was a job well done, thank you!
You exceeded my expectations on all accounts! Great job! If we need work in the future we'll be back.
Great staff committed to the customer.
Great experience all around!
Everyone was very friendly and helpful. I would use Abra again.
Great work again, second car I've brought in.
Will always use Abra. Thanks to all
Your Journeyman status shows in the quality of your work. I appreciate the craftsmanship that went into the repair of my Tahoe. Thank you! Mike Peach
I'm satisfied with recent repair with Auto Body & Glass!
Excellent job from start to finish!
Communication on the status was terrific.
Repair looks great.
Thanks for the detailing, it hasn't look this clean since it was new.
The Sienna looks like new and it was delivered 4 days earlier than promised. I'd recommend the Rogers ABRA to anyone!
Second time here and great as always. Thanks again!
I really appreciate that you detailed it and delivered it to my house since I couldn't get a rental. Great customer service!
They did a great job of letting me know the status of my car along the way. Plus they got my car done earlier then the estimate! The customer service was very friendly, thorough, and fast! Very satisfied!
Super service, workmanship and people! A great job!
Congratulations on a job WELL DONE ! Everything was done on time and by looking at the repair no one would ever know anything was repaired ! Thanks for a great job !
Fantastic job on all counts!!
I was kept up and well informed on the status of my vehicle
It was a job well done
I would definitely go to this Abra anytime I need any work done and would recommend to others. They exceeded my expectations with communication and the extra care taken with the vehicle.
very efficient and good service !
I loved the daily phone calls. It made me feel like I was important and not just a job to be done.
The quality of the work done and the excellent customer service far exceeded my expectations. Great job and loved being kept up to the minute on the status of the work. Will highly recommend ABRA to everyone!! Thanks so much for a smooth process. Done earlier than I expected saving me money on my rental car. Can't say enough about how seamless the whole process was.
Did a fantastic job, and great communication throughout the process.
They got it done in a very quick manner and I think they went over and above cleaning the inside out thank you
great job - especially communication
Loved my clean, fixed car! All the staff were very friendly as well! Would recommend them to others!
The only problem I had with the whole experience is that you don't open until 8am. I had to show up late for work two days this week. Everything else was great.
Everybody was professional, kind, courteous, and fast. Everybody was very easy to work with.
The car looked exceptional, inside and out. Test drive was quiet. You met the schedule you promised. Well done. GN
Professional and courteous service. Very pleased with our repairs.
I had expressed a concern about the hatch being off. I was told they would check it out and it was figured into the estimate for repairs. When I came to pick it up it was still off so a guy came out to look at it and he said he could adjust the latch which would of meant taking things apart and I didn't want to wait as it was already close to 6pm. He was very nice and said he wanted to make me happy. I just feel it should of been looked at closer when it was in the shop.
My car looks amazing! Thanks for bringing customer service back! Job well done team!
car was like new and clean
My car looks great, and the service far and away exceeded my expectations!
I sent a text earlier that yours is the most attentive, friendly, competent business imaginable. You under promise and over deliver your services. I was also pleasantly surprised that not only were the repairs beyond my expectations but well ahead of schedule as well. Your staff individually takes responsibility for their position as if the customers satisfaction is on their shoulders alone. Your practice of keeping the customer informed is reassuring as there is no question as to the status of repair. Once completed, you take more time in delivering the finished product than the dealership ever did when purchased. I had the pleasure of seeing familiar faces from a repair performed 5 years earlier and felt comfortable knowing the process was in competent hands especially that of Kristy and John. Trish was pleasant and helpful at the front desk, and Mike took receipt of my car and pointed out particulars on my car not noticed by me Your outstanding service almost makes you glad to have a mishap as you know your car will be returned in better condition than it was before. Thank you !! Dave Plasch
The service at Abra was far and away the best body shop service I've ever experienced. Thank you, Abra team, for making me feel valued and all the hard work you did to serve me and my family. Well done!
My experience was amazing! They got it in earlier than they thought, and communicated often on progress. Also detailed the inside also, which was a nice surprise.
They did a great job! My car looks fantastic
I was happy with part of car that was repaired. The only problem i have is i got car back with a passenger side front door ding that wasnt there when i brought car. I hate door dings. Dan Groves
GREAT people and GREAT job THANKS
Most excellent service & work. Exceeded expectations.
I can not thank Sam, and the Rogers crew enough for all their hard work getting my vehicle back on the road quickly. Thanks for taking care of me, and for doing such a great job.
Everyone was awesome, extremely helpful, politite and efficient.
Awesome job with texting updates on vehicle and status of vehicle
Perfectly completed. Staff went above and beyond to keep me apace of the progress. Your staff are respectful and knowledgeable.
Thanks for your help.
Tricia was especially helpful. She kept me informed at all times. The work performed was excellent and they delivered it earlier then I asked for and cleaner than I brought it to them.
Very satisfied. Thanks to the Rogers Abra Team
Made my car look like new very pleased with the repairs
Great job and customer service!
From the day I brought my Ford Expedition in for estimate to the day of service your staff at Abra Body and Glass in Rogers MN was exemplary!!!Thanks
Was especially impressed with the quick turnaround on the work and the customer service. Great communication was helpful to always know where things were at and any questions were answered. Was impressed by the team!
Corporate should strongly consider the Rogers Abra site and a corporate training site if not doing so already. The entire Abra team is professional, caring, timely, and communicates with concise messages regarding the progress of the job. I have been a customer for the past ten years and have never, and I mean never had a bad experience with this team. The Manager, John is heads above the rest in terms of the customer service and professional approach to each and every job taken on by his team.
I was impressed by the kindness of everyone I interacted with at ABRA. My car looks great. I felt like I left with not just a repaired car but a new car.
Good experience over all, we were kept well informed.
Car looks great, thanks
Vehicle Make : Volkswagen
EVERYONE WAS EXTREMELY POLITE. THE SERVICE WAS COMPLETED PROMPTLY AND PROFESSIONALLY. THE DAMAEG WAS CORRECTED FLAWLESSLY.
Aside from the nice repair work on the car, I particularly appreciated the daily updates during the repair. Thanks.
Trisha and Mike kept me informed of the detailing to be done and the progress in the morning and afternoon. The work itself was done early, but I was not available to pick it up. The work itself looks great!! Looks newer than it was before.
Amazing and timely service. The staff was respectful, prompt, and kept me well informed. I will definitely go back to them for future car service!
Very knowledgeable,friendly and efficient staff.
Would recommend without reservation.
Have had several times over the last 25 years I have had to have vehicles repaired this has been the best customer service I have ever seen. Abra Rogers is an A+ in my book. Harry D. Myers
I wish I had been told up front that the work would be done in Rogers, not St. Louis Park.
Excellent customer service professional and knowledgeable staff.
I would definitely recommend Abra to my friends. You did a great job.
Everyone was very nice and helpful. My car was fixed before I was expecting it to be and it looked as good as new when I got it back.
Great team. Very helpful.
The repairs were done quickly and beautifully, the car looks great and the people I worked with were professional, polite, and thorough.
Amazing service by Matthew
I loved all the updated and how fast my car got done :)
The care and quality of your team from beginning to pick up after repairing my
car has been excellent. We were kept up
to date every step of the way during
repairs. Our car was even done sooner then
expected. Very satisfied.
Thanks Ron and Pat R
First time I needed auto body repair and the girls that helped me through this were exceptional. Thankyou. More then impressed with the turnaround time and results were fantastic. Kudos to your team in Rogers, mn I will be back to take care of minor issues as I was so impressed with the interior and exterior they did just because. Didn't expect that at all. Keep up the great job all of you are contributing to a more then satisfied customer. Greatly appreciated. KUDOS again!!!
Yes what a great job! Truck was done much quicker than I expected. And everyone I delt with was very professional, yet friendly.i would definitely recommend a bbra to my family and friends. Thanks again for your great service and a job well done! Mike
Super personable staff that I could tell truly wanted to make sure my experience was great.
Hey Abra treated us great! We loved all the correspondence with texts and phone calls great job!!
The service was fast, professional, and was above and beyond our expectations. We will bring any future business we encounter as well as refer to anyone we know. Thank You!
The car looks great! And I liked how informed I was kept the two days it was there.
We are completely satisfied with our Abra Experience. The customer service from the front receptionist and Michael were Excellent. The follow up and feedback through out the process was Excellent. The job was complete earlier than originally estimated.
This isn't a big deal to me but we did find what looks to be part of the old door jagged metal in the box of the truck when we got home. I properly disposed of it.
Thanks for a Great Experience. I would recommend Abra to my family and friends if needed in the future.
Nice people, reasonable price, work looks great, and in a timely fashion. I would highly recommend
They did a wonderful repair job and kept me informed every step of the process. Excellent customer service and repair! Very happy customer!
Thanks for getting the job done in a timely manner! Very easy to work with the Fridley and Rogers locations and great updates along the way. Cheers
Tricia and her team are rock stars...great job, professional, and super customer service.
I always get great customer service and a quality job from ABRA, which averages once per year.
Thanks for the updates and thoroughness.
Looks great you guys did a awesome job thanks.
Opened up hood to find two body screws sitting on engine cover.
I was greatly satisfied with the work that was done it was fast and they got the car in in a very short period time and it was done less then 24 hours later. You guys did a great job thanks and it looks perfect ????
Everyone was friendly as well I receive updates about my car
I was surprised to have the car washed and the interior cleaned. It was wonderful. Thank you.
The work was completed ahead of schedule and expertly done.
Car is back to original condition and repair was completed early. Thank you...
Vehicle Make : Oldsmobile
They've exceeded my expectations. They called me to give updates on my vehicle every stage of the process
great service. Very helpful people.
Awesome customer service! Car looked better than new when I got it back! So happy!
Very quick and professional.
Not only was my car completed sooner than initially thought, but the employees were quite kind, the repairs were flawless, and my car was returned clean as a whistle! I couldn't be most satisfied with the service, workmanship, and friendly demeanor of the staff.
Text messages are a bit childish. I would've preferred more businesslike and professional type messages not that my car is happy. I know my car is not my garage I do not need to be texted every day. But if there are changes I do expect to be notified otherwise go by the promised due date and I am a very very happy customer.
The team did a awesome job and were very professional throughout the whole process. They did a great job of keeping me informed daily of the current status and progression of the repairs. The quality and workmanship was excellent and I couldn't be happier with the results. Thanks!
I was astonished not only how well the repair was done, but also how fast it was completed! The ABRA team also vacuumed the inside of the car and cleaned the windows. I was very happy!!
love Abra will recommend to any and everyone
Everyone I worked with at Abra - Rogers was pleasant and helpful. They went out of their way to repair my vehicle to a condition that was better than it was before repair. The repairs were done in a timely fashion, completed as scheduled, and as estimated in price. Very happy!
Appreciated the willingness to prepaint the bumper cover so I didn't have to be without the car for more than one day. Nice work.
Trisha was very nice and respectful.
Great job my baby is new again it looks perfect
Staff was courteous, friendly , helpful & professional. Completed repairs were perfect.
Sincerely and greatly appreciated the outstanding customer service we received from the entire staff. A special thank you to Tricia who is a valuable asset to your organization!
Everyone was especially nice and helpful. My car looks great!
Looked better than when I bought it. Thank you so much for all your hard work.
Fabulous. Would use them again, but hope I don't have to.
the work you did was 100%.I would recommend your shop.
Communication: from the estimate, until the car was finished. Thanks!! All went well!! My Vehicle looks like new again!
Thanks for the fast professional service!
It was very quick. Thanks for that!
Great communication throughout the time my car was at their shop.
Very professional and extremely helpful.
Did not expect the inside to be cleaned, excellent job; many thanks.
I found all team members to be friendly, helpful, and knowledgeable. I would definitely. recommend your shop to family and friends.
Friendly, kept me informed, delivered my car earlier than expected, cleaned my car! Even my kids were impressed with Abra. Thank you!
Everything was great, except my check engine light is now on. It was not on when I dropped the vehicle off Monday the 11th.
The craftsmanship was absolutely amazing and everyone there was great to work with.
The team was Friendly, professional, kept me in the know, and made my car look great inside and out!
I was impressed by the daily update I received while my car was being repaired.
You did a great job. You can't even tell the car was in an accident. I also appreciate how you called and kept us informed on the status of the repairs.
Fantastic, prompt and very courteous service!
Everyone was very kind and helpful with all aspects of my repairs.
The whole process was run like a well oiled machine.
Thanks for the great work.
A job well done.I was impressed by the knowledgeable staff.They were very helpfull through the whole process.The job was done in a very timely manner.I was completely satisfied by the body work and paint match.
Thanks again, Brooks
The whole Abra team was great to work with. They were always friendly and professional. I will recommend Abra as my first choice when my friends might need your services.
I received daily updates and all the staff were very friendly and informative.
Helpful, courteous, professional. I'm very happy.
I have never met a nicer group of people who seemed to really care about the customer. My car looks great and was was out of the shop in no time. Special thanks to John, Christie, Michael and Tricia.
Thanks for the nice job of cleaning the car.
Excellent and professional staff. I will continue to recommend ABRA to friends.
They did a great job keeping me informed on my car and it looks great. Thanks
Everyone is like family and the work done is perfect.... Also love the detailing after the repair... Feel like I am getting a new car back!!!!
We were so pleased that the car was so nice and clean thank you so much
I appreciate the level of professionalism and the constant contact with the progress of my truck's repair. Everyone I came into contact with was friendly and professional. We have used abra in the past for other vehicles and have always been very satisfied!
Michael did excellent work. Thank you! Communication was also excellent between with updates along the way in the repair process.
Looks like new and loved the detail job!!!
Love Abra! So easy to work with and impressive service! Very satisfied!
Great communication, high end quality work, honest and complete delivery.
Everyone was fantastic would recommend to everyone. Very satisfied.
Thanks for the Great Job.
Promptness and communication was excellent!
Very professional.Great customer service.
Great job, inside and outside of car
Fast service, always updated on status of repairs, friendly staff.
i was kept updated and the experience was very smooth.
Awesome experience from start to finish! Thank you so much!
Wow!! Your customer service is GREAT! I hope I don't need to come back since I have been hit twice in 60 days ???? But if I need repairs ABRA is my only choice! Thank You!!
Great staff to work with, always kept us updated on the status of the repair. The work on our van was perfect- looked brand new again.
Great friendly staff. Car was restored and cleaned. Done as scheduled, actually early.
Thanks for the great customer service.Staff was on top of everything making sure my needs were met.
Every time I shut my door I can hear all of the left over glass pieces rattling together inside the door.
Vehicle Make : Volkswagen
Good service, always kept me updated. And cleaned the car out very very nicely after the repairs were done! Thank you
The entire experience was positive. Trish, does an incredible job as the up front person and the rest of the team is so professional and polite I was put at ease right from the start. The car looks great, and we are very pleased with the level of integrity that the staff takes in their work. Thank you to all!
I cant think of anything they could improve on our experience was extremely good, everyone was very pleasant, our truck was done on time and looks very good I will use this ABRA center again.
I was very happy with the service from Rogers ABRA. Michael was very thorough and helpful with everything. Also Trisha was very professional in filling out paperwork. I would definitely take my car back to ABRA for body work. Thanks!
I was kept very well informed and they did a great job. Thanks.
Best experience ever your staff was awesome helpful and I love the text update
Exceeded expectations. Thanks
None...they are a team that is competent, polite and honest. The best in Minnesota.
The Abra team kept me informed about what was going on with the car everyday. The team is so friendly & understanding. They really care about your problem & put you at ease. They are the best & we tell everyone we know about them.
Everyone was fantastic to work with at Rogers location
Friendly, helpful, and great communication! Thanks!
The repair was finished sooner than we expected.
100% satisfied! My car looks almost better than the day I bought it. It was done 2 days earlier than expected. I was kept update everyday and the staff was great! Very compassionate and friendly.
Great experience. Friendly people.
Exceeded my expectations with the quality of work done on my vehicle. Finished ahead of schedule too...very happy!
Once again you have provided excellent service.
Your communication and work is fantastic.
We are happy customers who will be recommending your
business to others. Well done!
They did a good job with my car and they were updating me everyday. Thank you
They did a fantastic job with my car the staff was very friendly and helpful and they detailed my car and it was beautiful when I picked it up!
Great people very friendly and helpful. If I need repairs again I will go there
Vehicle Make : Volkswagen
Everything was managed very well.
Front office staff was wonderful! Called with updates, answered any questions that I had.