Exceeded expectations from a timing and quality perspective
My car repair was quick and "painless" they took care of everything
I appreciate that when you found more
damage not once but twice you told me
and took care of it. Thanks again,
Extremely happy with quality of service and the repair work done, thank you, thank you, thank you.
Please pass compliments to the Plymouth MN team excellent job! 10 across the board.
Dennis did a fine job.
Went the "extra mile".
Very friendly and professional staff. My vehicle looks great and was fixed in a good time frame. I'd definitely recommend and refer Abra to anyone needing vehicle work done.
I loved that my car was presented to me totally clean inside and out.
It was very easy working with Dennis at Abra. My expectations were more than met and I'm beyond satisfied with the results.
The best and fastest service one could expect . Sam ourselves was the BESt
Great service and pleased with the repairs. Dennis was very communicative so I always knew what was happening.
They kept me up to date with their progress, they did great a job, and my car came back clean! I would suggest the shop anytime!
I was very pleased and impressed with your service.
Sam was wonderful and a huge help. Everyone was a joy! If I ever need repaired I am going back!!
Very professional and friendly staff. I was stressing about finding a rental car while my car was being fixed so it was a pleasant surprise that they had already taken care of it before I even had time to think about it! Jesse went out of his way to give me text updates rather than calling since I was working, and most importantly my car looks phenomenal! 10/10 all around and would definitely recommend to friends and family!
This was my first interaction with ABRA and I'm impressed. Your team was very professional and kept me informed of the status of the job. They also did a great job fixing my bumper and the car looks like new. Thanks! Will highly recommend your business!
Everything seems good so far with repair and the customer service was fantastic.
Everyone was helpful,was kept updated on progress, work done I. Less time than expected, car returned repaired washed and cleaned/ so appreciated
Follow up repair on item missed was taken care of promptly.
Job well done and on time.
Dennis at the Plymouth location was great. The repairs were done in a very timely manner and the text and phone message updates were nice. I am glad AllState has the coobaeration with ABRA
Customer service was excellent and my car looks perfect. Thank you.
The customer service provided was top-notch. The team was very personable and kept me up to date on the progress of my repair. My car looks great! Thanks for doing a great job!
The service was excellent. The staff was kind and knowledgeable.
The work was extremely well done in a timely manner.
Dennis & Bill were wonderful to wwork with from start to finish they addressed every need & concern I had, would highly recommend Abra
Jesse kept me updated all along and overall seemed to have done a thorough job
Sam was extremely kind and helpful with the process.
Great job and great attitude!
All the team members I had the opportunity to work with were extremely nice and helpful. They answered all my questions and helped me with certain insurance issues. Thank you!
Excellent communication through text.
Best service I have had in a long time!
The receptionist did very well handling our concerns and took it upon herself to contact the insurance to resolve a question.
Great experience, lots of updates along the way. The repairs look great.
Sam was very helpful! Our Pathfinder looks great! Thanks for communicating with us every step of the repair process. We will let our friends and family know how pleased we are.
Overall the process went smoothly. Outside of a minor delay due to parts not being available, Dennis stayed true to a realistic time frame. This is the second time I've had to bring a car here for repair, and I will be back if needed in the future.
They did excellent work . My car was in just 2 days. Excellent !
Awesome experience. Thanks you for making this such a smooth process. Everything looks great, inside and out. Dennis especially was awesome. Thanks!
I had the best experience from the time I made my appointment to the time I picked my car up!
Really appreciated the updates as the work progressed. Very happy with the results, workmanship and high-touch customer service. We'll be happy to refer others if the occasion arises.
Thank you Sam. I loved being updated frequently about the progress of work.
Continue the great customer services. Thank you!!!
Vehicle Make : Mitsubishi
My experience was fantastic! My car was done way earlier than expected and Jesse was great at calling with updates and I really liked the text updates.
I will only bring my motor vehicles to ABRA
collision repair because you've always done
A great job, and your honesty is above re-
Thanks for everything.
Service was excellent, in and out the same day!
The car looks beautiful but the backup camera is inoperative. Everything else is fine.
Great communication, great job on repairs. Please congratulate your team.
Samantha and the team at Abra in Plymouth were spectacular! They went above and beyond to complete the work in a timely manner (two days faster than originally quoted) and it came out looking brand new. I am and always will be (hopefully not too often though) a lifelong client. Cannot say enough about how fantastic the experience was as well as how happy I am to have my Mazda back in perfect condition. I will be sure to give as many recommendations and referrals to The team in Plymouth. Thanks again for ensuring that the level of service was WAY over the bar of standard expectations from a body shop!
Jesse was wonderful and met my expectations.
I was very impressed that you had the young lady drop my car. i just really havent looked at the car, briefly and everything looked good. thank u for your promp service.
I'm excited. Repairs were made quickly and qualitatively. I like your messages because l feel your concern. I'll recommend to all my friends your service. Thank you!!!
Excellent communication, service and workmanship!
Looks great. Thanks for a job well done. Blessings to your team
We trusted ABRA with the body-work to be done on this vehicle. We'd used ABRA before, a number of years ago, and we were pleased with the work done then, and with the customer service we'd received. With this service done on our 2011 Lexus SUV, the person whom we met AND WERE MOST IMPRESSED WITH during the whole process was The General Manager, William (Bill) Anderson. It was he, who truly cared about Customer Satisfaction, and who was truly the MOST AMAZING person regarding CUSTOMER SERVICE,
My 2009 toyota camry looks beautiful thank you for making it so brand new
Very nice people and really kept me posted on the progress. Fast repair that really looks fantastic!
You guys went above and beyond and I am very satisfied
They took care of damage to car& took care of damage caused during repairs
Everyone was profesional and courteous.
Great service. Fast turnaround.
I really appreciate how well u take care of my Nissan. And I'm completely satisfied your hard work. Thanks again!
The staff was very flexible to accommodate my busy schedule. They made it extremely easy for me and I would recommend ABRA to my friends.
Vehicle Make : Mini Cooper
The workmanship was outstanding.
Thank you for giving back my car in great shape. I'm so happy to have 'my' car back!
Thank you all.... ????
Vehicle Make : Mini Cooper
Great job guys, thanks
Appreciated the speed of the repairs and how clean it was when I picked it up!
Dennis and the reception area were very helpful. They kept me informed through the process. I would go to this shop again and suggest it to others. Thank you. Donna Eichten
Continue your service model-- customer is pleased.
You guys were awesome.....Dennis kept me updated during the entire process and the car looks great. I will definitely recommend you to a friend. Thank you!
Very efficient, accommodating, friendly
Thanks for all
job well done. very nice to be informed about the progress
Everything was absolutely wonderful. John (Abra Plymouyh) is always the first person I call when there is a car body issue. His customer service and knowledge are 10 on a scale of 10. Sam did an excellent job as well, as dif the recrptionist. the whole place is a 10...and I would highly recommend Plymouth ABRA to anyone. I drive a Toyota, and Toyota has wonderful customer service, but I chose AABRA over Toyota's body shop because I knew John would see me throuh this and that the work sod be exceptional. Even cleaned the inside of my car.
Great service! Always fantastic to work with Jesse Melissa Sam and Bill
The first time I took time away from my schedule they did not have a rental car available as was planned. This time I scheduled my own car service to pick me up. Will not go to abra again. Only did so since the guy who rear ended me was responsible
Jesse and Melissa provided truly excellent service keeping me informed and they were helpful and enthusiastic at all times !
Thank You !
Excellent work. The car looks great and it was all done in a timely manner.
You did what you said you would do and did it one day early.
Car looks brand new.
My car looks really good. Thank you, Abra.
The repair was perfect and your repair man did a outstanding and excellent job.
Very satisfied and my rating is 10 out of 10
I have used this location in the past and if needed will do so in the future.
I appreciate the professional & friendly staff. My car was fixed in a timely manner. I would use Abra again
You guys are great! If I ever need body work done.. I'm going to Abra!
Excellent workmanship and wonderful people to deal with.
I feel like my car is better than before I was rear-ended - the level of service, expertise and communication is not what you see today in our fast-pasted, automated world. I can't express how much our expectations were exceeded! Much gratitude!
First class customer service ... Thank you!
Great customer service!
Will not hesitate recommending Abra to others!
The person who helped me made easy & she was awesome to work with!
I was pleased with the job, the courteous employees as well as the fact that it was completed earlier than expected. They were very attentive to my questions and suggestion to repair the whole rear bumper with an extra payment from me. I have used ABRA several times in the past and always appreciate doing business with you. Thank you Dennis and your crew.
Was very impressed with everyone I met at ABRA. My repair was done in a timely manner and I got a quality repair for my vehicle. Communication was excellent through the entire process.All your contact people were first class and treated me as a valued customer. Hats off to an organization that performs!
Very certified with the job done on my ford.
The service was well done and delivered ahead of schedule. It came back cleaner than delivered. Thanks.
You all did a wonderful job thank you!
Courteous professional team. Well done
Good communication, happy with the repair results!
Good work, very satisfied!
Very well done. Denise was very professional. Give him some recognition please.
Very nice employees. When I called them they searched my car for my lost cell phone. (Phone actually was in car, but hard to find stuff in there.) Nice of them to search my car though. Work seems really good. Claim through insurance. I wouldn't use Abra on my own due to pricing. 700 to get three nicks the size of my pinky tip out. Not doing that. But for this claim work was good. Would recommend for an insurance claim..
Was a great experience and my car looks great.
Great work and follow through, will recommend any time
Great communication. Guaranteed quality. Car detailed! Thanks.
Excellent customer service with daily updates. The calls were informative and short calls.
I can't even tell the car was ever in an accident! So clean and brand-new looking. ABRA has never let me down, and I have been a customer for nearly 20 years now. Thanks ABRA!!!
Most definitely recommend Abra
Was kept informed through the process and good people to work with.
Communications were excellent.
1/22:: I came into the shop w/out an appointment that morning and explained to the lady upfront (Melissa, I believe) what was the matter. I also mentioned that we had used the shop before for other needs. She inquired to the manager who suggested she pass on the inquiry to one of the estimators. She spoke with Sam who willingly said she'd come take a look. Both of these gals where sssoo kind in handling my inquiry. Sam inspected my car and wrote up an estimate which was reasonable and she also said that she already had the majority of the parts and only need to order a few. I set up an appointment right then and there to have this shop do the work. I then proceeded to cancel another appointment from a different shop. By that afternoon, I got a call from Melissa who said they got the remaining parts & could do the work that afternoon if I were available. Wow!!! I
choose to go with ABRA again because the professionalism & helpfulness of both Melissa & Sam; Sam's calmness & knowledge & ability to provide solutions; of course specially the timing of when the shop could fix the issue. So... the biggest lesson here is because these employees handled themselves well, not only did they fix my car problem, they also made me feel like I'm am a valuable customer... a repeat customer at that!! So, again thank you Sam & Melissa of ABRA Plymouth, MN for your help & for the sweet way you took care of everything for me & my beloved SAAB! :)
I was surprised that it was completed in such a short time. They said it would take a week or longer. It looks great.
The jeep looks great! Very well informed. Along with making sure the job was done right! Thank you! Tanys Steiner
I loved the communication throughout the process. Very professional and transparent, which as a customer is extremely important.
On time, thorough explanations and very professional interactions with Jesse. The continual updates were very reassuring. Thank you!!
Yes it was a very good experience.
Once again I love their service. I am happy whith the hold crew
Thank 4 going the extra mile. Great job
Great about keeping me updated. Extended hours would be nice for working people.
The team was professional, up to date with communication, and the van looks perfect. They did an excellent job.
They did a great job by any measure and everyone was very pleasant and efficient.
I really enjoyed working with ABRA Auto Body & Glass for my car repairs. Dennis was a pleasure to work with as he kept me informed throughout the whole process. I would definitely recommend friends and family to go to ABRA for all vehicle repairs.
The customer service manager John Sharstrom is a very knowledgable and friendly. The office staffs are also very helpful. Thank you very much for the good service.
Enjoyed all the updates I received. Car looks and feels great
Excellent job! I'm impressed with the daily updates including photos. It was like a brand new car when I got it back. I am very happy with the whole process.
A 10 plus job. Great service. Thank you.
Pleasant staff excellent job on repair
Excellent customer service and repair work.
Fantastic job....impressed with the clean up of the inside of my car too....it was a mess.. been working 7 days a week and nearly living outbid it for ,5 months.. thank you!
My car was done in record time and looks great
Sam was great did what was promised. Pleased with speed and work completed
This was my 3rd or 4th autobody repair by Abra and each time it has been a very pleasant and positive experience.
The completed work looks great and it didn't require much of a wait to get the car back.
Polite timely and very detailed. Wonderful job
My van looks great, looks brand new! Staff is very friendly :)
Brian Knutson was great to work with.
In the future, give a more accurate estimate how long it will take to get the car done. Also, when my car is brought in, if you determine the costs will be higher tgan originally projected, please make efforts to immediately conact the insurance company. Also, when you know an insurer has a policy of lowering the deductible, make sure to accomplish it and get things ironed out with the insurance company instead of making the customer pay more up front. The quality of the work appears to be good. But it took longer than projected. I also do not like meaningless text updates. Getting a text saying we are back on schedule when we are already overdue is nonsensical. If the texts are nonsense why do them?
Really appreciated receiving updates on the progress while I was out of town. Extremely satisfied with the professional service U received.
The Plymouth team rocks!!!
The staff person that helped me with the rental car could have explained the procedure better. I was "surprised when I got there and told I had to go to Hopkins"
Staff were very friendly welcoming. Estimated time of my car being ready was slightly delayed due to a damaged part. I was updated as soon as the problem was known!
That was a great non-stressful experience! Thank you for taking care of everything and doing a great job on removing the hail damage!!
So far looks good. Thanks
Did a GREAT JOB
Very well run shop
Great communication and workmanship!
Very satisfied with the service received from Abra from start to finish. Excellent customer service. Thank you.
Car looks great. Nice to have it washed and vacuumed when I picked it up
My car looked fantastic after it was fixed! The service was great. They really go above and beyond at this abra.
Courteous, efficient, job well done.
Everyone was nice and fast service
Great work! Brian did a great job taking care of everything and made everything go smoothly. Definitely a great experience.
Great employees. Great service.
U need a new reception ist
Love that they cleaned the interior of my car. They also replaced the hood instead of doing a quick fix. The repair was estimated to take 7 days but was done in 3! Great experience.
Friendly, professional, efficient, got the car fixed by the time they said they would, cleaned it. I would take my car there again
Car looks great. The job was done way ahead of the expected time.
Vehicle Make : Volkswagen
AWESOME PLAIN AND SIMPLE!!
Very efficient and professional.
Results as expected, and price was reasonable.
Everything went really well. I would come back for service in the future.
Very impressed with the quality of work and customer service.
Great service and quality work!
Vehicle Make : Volkswagen
Sam kept me up to date on the repair status and I was very pleased with how quickly the repair took - just one day, not the estimated four.
All the repairs were done perfectly and on time.
The whole process was simple and easy. I was kept informed about the status of the work done each day. Insurance was dealt with by staff. The rental company was close by. Each and every employee I encountered was friendly, personable, and knowledgeable. They flew in a necessary part to complete the job in a shorter amount of time it would take for ground delivery. FLEW IT IN!!! Who does that?! Abra in Plymouth does!!!
And most importantly, my baby is repaired to her former glory. Thank you to everyone at Abra in Plymouth!!!! You are all wonderful!!
Service was great but woul prefer not to receive thanks for you business texts at 6:00 on Saturday morning.
Vehicle Make : Mitsubishi
Sam always kept me in the loop and was great to work with.
Thanks you got being do kind. The job done was terrific
Very satisfied thanks again
Thanks for fixing my car so quickly!
They did a great job will go back
They did a great job on my truck my wife said look new
WOW.!! The job and customer service were awesome!!!! Thank you for a FAST service.
Vehicle Make : Mitsubishi
Thanks, you did great work!
The repair on my car was the best! Abra worked to accommodate my schedule, the loaner car had very convenient delivery and return, and the professionalism couldn't have been better! Thanks so very much for making my CRV look new again!
Very courteous, communicative and expeditious.
Professionally very competent and courteous set of staff seem to man the shop.
Good job with communication updates.
Tim and Lynn G
Everything about my experience with ABRA exceeded my expectations. Would highly recommend ABRA.
Vehicle Make : Range Rover