Very friendly staff, they kept me informed during the whole process of getting my car fixed!
The estimate was almost to the penny of the work performed. This is an excellent demonstration that the estimator is educated as to the work that's needed, and the work did not exceed the estimate. I was kept informed, which is awesome, because I do not like surprises when it comes to this kind of work. And - the car was sparkling clean (in and out) when I picked it up = BONUS!!!! This is one happy woman. Thank you, ABRA!
Certious and professional.
Mike kept me very well informed and the repairs to my sons car were fantastic!!!
Judy loved her car back in great shape!
My entire experience with ABRA was better than satisfactory. From my first visit until returning to pick up my vehicle was handled very professionally and courteously. Your front office person, Mike, is excellent in what he does. Very personable and courteous gave me confidence in the work that was going to be done for me by ABRA. For all appearances the completed work is excellent.
Thank you all for your expert attention and for fixing my problem.
Everyone who helped me was so nice and it made a stressful situation a lot less so
I was satisfied with the work done on my vehicle.
Michael and Mike were great to work with. Mike was extremely responsive and very knowledgeable. Thank you
Everyone was friendly, did an awesome job and the repair was done quickly. The detailing was an added bonus. Thank you!
The car looks great, thank you very much.
Awesome customer service!
Everyone I spoke with at the ABRA Coon Rapids was very
professional & explained the repair process very well.
I really liked how they were providing updates (via texts) on how the repairs were moving along
Great job! Friendly employees. 100% satisfied. Thank you.
Michael and Mike were very helpful
Had to return to finish work on vehicle. Text updates on vehicle are not helpful.
Everyone was professional and very friendly. Workmanship on Camry was excellent. I also appreciated that the staff kept me informed about the progress of repairs
They kept me informed each step of the way.
They finished a day earlier than expected.
The repair job was done perfectly.
Looks great! Also loved the clean inside!!! Nice surprise because it needed it!! Very happy!
Great work on the car and Mike in customer service was FANTASTIC. I appreciated the updates and his positive and professional demeanor.
The car looks like new. I think you are less expensive than another place I used several years ago. Quite satisfied.
Dr. J. M. Beisler,
Commander, U. S. Navy (Ret.)
Your staff was wonderful the service was excellent
Good work, very professional and always kept me up to date even if I didn't answer my phone.
Great job, friendly people and a timely manner.
Very satisfied with end result. Reasonable rate ... Explained options.
good job, I was so excited to see such good work, Thanks!
Everyone was so professional. Always knew from personal calls from Heather or texts that you were busy working on our car. Best experience we have ever had at ABRA.
The car looks good, but haven't driven much - will have it out tomorrow. Thanks for fixing it up - I'll come by if I have any questions.
I came in with no notice. I was driving from Wisconsin to South Dakota. They let us wait in the lobby for over two hours. They fixed my van so I could get home with my wife and three kids.
Excellent service, very timely!
Besides the car looking good the car had also been cleaned inside and out
Great job with keeping me informed throughout the process. The work was completed ahead of schedule and we were very happy with the quality of workmanship. Would definitely recommend you!
The staff at ABRA was courteous, helpful an did what they said they would do. They explained clearly what the process was and completed repairs within the time they ee estimated. Thank you for a great job done. I would highly recommend the Coon Rapids team to anyone needing body work.
I was extremely happy with length of time it took to repair my truck!!! The ABBRA team at the Coon Rapids location where amazing to work with!!!
The updates were fantastic. Even though they were very busy they were able to fit me in and get the work done fast with quality. Great job all around! Kudos to the entire crew!
The text update feature in my case was not very good. I was told by Mike (over the phone) on Tuesday at the shop that my car was being worked on that day, but the first text update I ever received wasn't until Wednesday, and all it told me in the text message was that my car was "happy it was at the shop." Nothing about it actually being worked on or anything.
I was kept very well informed and it was done in a timely fashion.
Thank you for returning my new car to me in such beautiful shape. Everyone was so nice and helpful. I would recommend you anytime!
We are very pleased with the repairs. Mike was a wonderful customer service representative. He was very polite, he kept us informed on the status of the repair and he answered all of our questions.
Car looks great. Employees were very informative and polite. Thank you
Amazing customer service and body work
They did a great job and were faster than expected
I really appreciate Michael for always up dating about my car and for getting my car back on time.
Staff was very responsive and thorough on our service needs. And work was done to our satisfaction. Much appreciated!
Job well done and ahead of schedule. I appreciate that hard work.
Excellent at keeping me up to date on the process of the repair as well as when completion would be.
The staff were a pleasure to work with and very professional. Thanks!
The team made arrangement for my rental car. Everyone was very polite and answered all my questions. I was given daily updates and that was highly appreciated. I would give them a ten out of ten.
They were friendly, knowledgeable, and organized. My car looks great.
Everyone was friendly and the csr was spotless inside and out
Everything was great; awesome communication and the work was completed on time and price was as promised.
Great service and people.
Michael did a great job of helping me through the whole process as I have never had to do this before. He was very clear with what was needed from me and why. I am very happy with his help, and notification of completion!
I am very pleased with the care and professionalism that I experienced from beginning to end. Michael kept me informed and worked on getting my vehicle back to me in speedy time. I would refer Abra to all my friends and family.
I appreciated being dropped off and picked up at my home. Pleasant people to do business with.
Work was satisfactory, and the interior was cleaned as well. Very satisfied!
Inspect the car well before giving a price on it.
Wonderful repair of my Impala. Abra cleaned the interior so that it loaoks just like I had it detailed. Each time I have used Abra for any kind of repair, I have been completely satisfied and have also recommended Abra to questions as to where I had the repairs done. I love this shop and everyone wo works there.
I appreciated all the phone updates.
It was nice to be kept informed as to the progress of the repairs.
Great job done. My escape looks like a new car. So impressed with the work you did. Wours jighly recommend to everyone. THANK YOU
The car was cleaner inside then I left it, very impressed by the service.
Very fast, friendly service, and my car looks like new!
Great customer service and pricing!!!
I have already talked to Mike about my scratches on my new parts and on
the glove box.
They kept me updated did a great job and were so helpful
Very satisfied with ABRA auto body's work. Very efficient work. Realigned replacement parts secured perfectly. Also kept me undated thru the whole process. Will be recommended to others.
I thought Everyone was helpful. I am satisfide With The work done on my car
Everything was completed very quickly and convienently.
Great updates throughout the process. Workmanship looks great too.
Very considerate and that impressed me as they were super busy. Mike did communicate progress on vehicle and a customer appreciates to be updated. All staff treated me with a caring and concerned attitude.
Keep up the good work. Awesome team on getting your customers vehicle done fast. Thanks
They do good work and are reasonable price wise. I'd go back again.
Thank you very taking care of me and my Durango! I really appreciate it!
Michael was great to work with! Car looks great! Thank you Abra!
The team at ABRA did an awesome job with both the job we asked of them and communicating the progress. Top notch service!
Vehicle Make : Mitsubishi
I will highly recommend abra my car looks like nothing happened look brand new again. Thanks to Mike !
Be sure about the clients wishes for the rental car. Also, the wait for getting the repair was a bit long, but once started finished quickly
Everything went as promised. Kept us up to speed on what was being repaired. Would use again and recommend to others.
Heather and Mike made my ABRA experience a very pleasant. I will definitely recommend ABRA auto body everyone I know in need of auto body work. Thanks.
The repair was flawless! So happy with the quality of the work and they vacuumed out my car! What a nice surprise!
From what I can tell so far they have done a fantastic job. They even cleaned my car and found my husbands gym card that he had misplaced months ago and nicely placed it on the passenger seat.
Thanks for getting the car done so quickly.
I would like to thanks the workers who repaired my car, also thanks to mike for keeping me updated, much appreciated.
Fantastic customer care and a great job with the repair
Very friendly, and quick with the service. I would definitely use them again.
I had the best service experience with the team of Abra Auto Body & Glass.I will definitely recommend to all my friends this shop.Thank you so much for your amazing job.
I absolutely LOVED the daily texts. I also received calls from Mike daily. He was always very reassuring & it sounded as if he was smiling while we're talking. So extremely pleasant.
Fantastic timing? People are quick and friendly. I think my car even looks better then b4 the crash. Thank you
Thanks to Mike, Bryant and Whitney. You take great care of your customers!
You were great to work with!!
The repair was completed quickly (and well). I really appreciated the frequent status updates and the friendly in-person customer service.
After damaging our car I felt like my mind was spinning and not sure how to get our car repaired. From the initial call to ABRA I spoke with Whitney she was so kind and helpful. I thought it would be a big repair and complicated and it was not bad. The process was explained and I was able to have it repaired in 4 days! We were so satisfied and grateful! Thank you.
Heather and her team excelled in numerous areas including customer service, fast service, quality work and fair prices. I would definitely recommend them????.
Great work done ahead of schedule.
It looks like the car was never hit with an excellent color match and perfect joint lines.
I picked up my car this morning and was blown away by the professionalism of how the transaction was handled and the great body work. Looked brand new. Thank you Mike from the front office and Connor and body shop team
Vehicle Make : Mitsubishi
Mike did a fantastic job keeping me appraised on the repair status. The job was completed in a timely manner, and I wouldn't hesitate to refer others here.
I was very impressed about how you kept us in the loop about process and how all your employees were very friendly and informed. This is at your Coon rapids store
My truck looks great. Your team at the Coon Rapids location did a great job.
The repair work was done beautifully. It looked like a new car again!
The Staff went above and beyond!
Great job again. Your are body shop for life!!
Excellent customer service. Heather was great to work with. Thank you so much for doing what you do so well. You made this so easy to deal with. Thanks again. Dave Shomshak.
Your genuine concern was unexpected. I really appreciated your calls and repair updates. Most people would send a text or e-mail. A telephone call was personal. I have never dealt with Abra before and had some concerns. I will highly recommended you to my friends for their auto repairs.
Courteous staff, just the right amount if communication, Mike was so attentive & in touch what the customer wants & needs.
It's always upsetting to be having your made new but they did a great job. We appreciated our interaction with Whitney, Heather and Brian. Great people!
Awesome job, it looks brand new. Everyone was so helpful! Thanks!
Every thing was streamlined. Nice employees, efficient, organized. My car looks great!
Very happy with the service
Great customer service. Updated all work progress
Thank you for your great service
All employees that I had contact with were very cordial and helpful. Heather did a very good job explaining any changes from her original estimate. The car looks great!
Thanks to Mike for always updating me in this process. I appreciate the great service!
Very fast turn around, clean and comfortable customer experience, and friendly staff.
I've used Abra Auto Body Repair a few times now and every time my experience goes very smooth. I never have any worries while my vehicle is being repair with Abra. All aspects of the repair are great... starting with the first person I talk to, to the last. Every person I deal with at Abra is always very professional.
The only thing I was dissatisfied about was that my appointment was canceled and I never canceled it
I was very pleased with the job Abra did on my car.
I felt like I was driving away in a brand new car.
Everyone was very kind and helpful.
Great job guys. You always seem to do your best. I would not go anywhere else.
Always been satisfied with Abbra and it's staff. this time around my truck repair were completed 4-5 days ahead of schedule. How could a person not be happy about service like that? Thanks to Heather and the rest of her group.
Vehicle was ready quicker than imagined and the repair was outstanding.
Very satisfied with your work
Abra is the best, very courteous and excellent work.
Thanks for fixing my car window problem so quickly!
Pleasant staff, clear communication, prompt service, quality work. You made an unfamiliar process very easy to navigate and I thank you for that!
Thank you for your quick and valued priced estimate that was the exact price at the time of billing out. Parts were ordered and in within days. My appointment work date worked in my schedule, at you said that the side mirror installation should only take 25 minutes, from drop off to back in the vehicle was less then 25 minutes. I have always been completely satisfied with the work ABRA Auto Body & Glass has performed over the years working on my vehicles, when crunch time comes. The first place I head is my Coon Rapids Abra. Larry L Gronewold highly satisfied customer.
Excellent communication. Kept up to date during the entire process. Finished earlier than expected. Car looks fantastic! Thanks to Brian and entire team!
Mike was excellent to work with. Superb customer service. He kept in touch regularly with updates and looked out for the best quality service for my car. I haven't had customer service Ike that in a very long time. It is much appreciated, especially when you have these type of things happen. Thanks, I will certainly refer you and utilize your shop in the future!
Thank you so much for a job well done! I was very pleased with ABRA, the kind staff and the workmanship. My car looks as good as new! I will recommend to others your company and will come back if ever needed. Thank you so much!
Best customer service experience I have had in a very long time.
I believe you have something that is working very well for you both the email notices and the follow up phone calls. It's always a positive when you keep your client informed. Great job folks and thanks Mike,
This is the first time i've ever had to use Abra for a auto accident
Repair the staff people were SUPER nice and very honest which made my experience with Abra pleasent. Thank you all very much.
Everybody is wonderful and goes out of their way to be helpful. I recommend Abra to anyone that needs work done.
Thought the email updates on the progress were awesome! Every service oriented business should have that mindset!
Your people really good to work with. Exc with answering questions. Thank you all.
Very helpful, nice to hear about where you were at with the rerpair.
Great service and quality both times we used Abra.
we have worked together in the past, have been happy with your work in the past and continue to
Thank you! The process of getting my car fixed went so smoothly. I am very happy with the customer service and they got my car finished very quickly. Thank you thank you thank you
Brian was very helpful am always kept me posted on what was going on every day!
I am absolutely happy with the outcome of my bumper on the M3. The customer service was 10/10! I will return here for my future needs.
Excellent service and communication
disappointed on what how several things were not addressed
Great people to work with!
Very happy with the work and people!
Repars looks great and my car is so clean too! Thank you!
I liked the communication, that was thoughtful. Thank you
Mike was great. Very helpful and kept me aware what was going on.
I was surprised to see the interior of my car cleaned. It was there for external repairs, no reason for anyone to be inside...but yet it was spotless. It was a mess when it went in. Thank you!
Professional and great customer service. Communication was great also.
My car looks great and it wa done in a timely manner.
I am happy with the service i received and my truck looks great. i could not been happier to get my truck back in only 2 days and right before a 3 day holiday weekend. Perfect
Everything was done professionally. They gave updates on a regular basis.
The driver who brought me home and picked me up to pick up my car was very congenial. I appreciate that when Brian and I went over the car that he noticed along with me the scuff marks could be buffed out more. He too the car and had more buffing done. Went the extra mile!!
I thought Abra did amazing. However dealing with Hertz as the rental car place was not the best experience and I wish when I went to the Abra
shop, I would have known I had a choice to choose the rental place I wanted. The insurance covering my repair has a contract with Hertz and so Abra referred me to them, but never told me I actually had a choice to go with a different rental car place. But the work Abra did on my car looks great! Thank you Abra!
I appreciated the daily updates and my car looks great!
Thank you very much for a job well done on my Kia Soul. I appreciate Brian calling me and letting me know on a daily basis what was going on with my car.
The service you provided was outstanding!!!! Brian was attentive to my needs. (Great Customer Service).!!!!!
You did a great job making my car look new again! Everything was taken care of with such thoughtfulness. From the estimate to job completion you made the repair of my car no work for me! Thank you!!!
Appreciated the updates on how things were progressing on repairs. Was satisfied on the length of time it took to complete repairs.
They kept me updated on the status of my car and were able to get the work done ahead of schedule. This was my 3rd or 4th time using Abra and I will continue to use Abra in the future.
My initial hope was that some small scratches that were to be addressed as a courtesy would turn out better. I set my expectations too high and so my satisfaction was not as strong. The rest of the experience was great. No need to follow up.
The entire experience was amazing. They kept me very well informed of the progress, were very friendly, answered all my questions and my Jeep looks good as new! Very satisfied with Abra in Coon Rapids!
loved the daily updates. Excellent communication with me. Also love the devotion to make it right - not just fix it close enough.
Wonderful caring service. Will come back this week for minor repair on passenger rear door.
Mike did a wonderful job keeping me informed during the process of repairs. I also loved receiving updated text messages. Everyone was very friendly. Job well done Abra Auto Body!!
Your Satisfied Customer
The interaction with the customer during the repairs is excellent. keep=up the good work.
We were completely satisfied. ABRA did a fantastic job with our vehicle and their staff was very good at keeping us informed during the repair process.
It was good service and I appreciate it
Work was well done and on time schedule promised. I am very satisfied.
Thanks guys!! You're the best :)
Your Customer Service Manager, Brian Knutson, did an excellent job of explaining the repairs and the pricing and keeping us up-to-date on the daily basis by email and by phone call on the status of the repairs. And, the work was done one day early! Plus, the front desk person (whose name I did not get) also did an excellent job of answering our preliminary questions and making sure that we removed all items we brought when we rented a vehicle while our vehicle was being repaired. She definitely has a customer-friendly and business-related attitude and performance!
I would definitely recommend this ABRA repair shop, in Coon Rapids, MN, to others!
Brian kept me well informed with the whole process, calling and giving me updates daily. He was dead on with his ETA's. I'm very satisfied. I will recommend this shop to everybody I know. They even contacted Hertz for me at the beginning and the end I just left the rental car there as well. Super convenient Thank you very much.
Excellent customer service. Above and beyond my expectations. A+
I was extremely satisfied with my treatment by Brian and with the finished product. Give him a pat on the back!
Mike Syverson and the service techs did a fantastic job my truck looks just like new and they were able to do the work ahead of the due date of completion Mike is very professional and good at what he does. I am very satisfied and would highly recommend Abra to everyone . Thanks again for a job well done. John
Mike at your coon rapids location was very professional. He kept me in the loop and answered all my questions.
Your facility was clean! I actually checked out 3 other auto body shops for estimates before deciding on Abra. The cleanliness, professionalism and great customer service were top notch.
Rental car was a breeze too. Thank you. We will use Abra again if the need arises.
it was very nice to get an email or phone call to let us know the progress of what was going on it was a perfect step by step and when we got a quote and let us know we might not have to go though our insurance was great cause the cost was so close to the penny I could not believe how true it was then let us know our vehicle was going to be done sooner then promised way to go ABRA keep up the great work for sure we would recommend any one to ABRA for there auto repair that's how HAPPY we were THANK YOU
Excellent and efficient service. Was finished in one day.
Very pleasant quick and informative service.
Everyone was very helpful and friendly.
Great Work on my vehicle by Ted and Whitney. Both very helpful and love the emails that kept me informed!!!
Your work and expertise shines brightly! I am very happy with the service and repairs done on my vehicle. I will recommend you to family and friends for your kind service and courtesy. Your fast response to concerns were appreciated! You finished ahead of schedule which was so nice. Thank you all for your expert service! You made the accident damage as if it never happened! Sincerely, Alice Koski
Thank you for the follow ups while my car was with you
Our entire experience with the repair of our van was excellent. Abra handled everything in a very professional manner. The repair work itself was outstanding. We are very pleased with Abra.
I believe this to be the 2nd time I've used Abra in Coon Rapids in the last 10 years and I would use them again in a heartbeat.
They did an amazing job with our repairs and also detailed the inside of the entire car. Cleaning the car was totally unexpected and was a nice touch.