Vehicle Make : Mitsubishi
Getting into my car afterwards was like getting into a brand new car. It was so clean. Thank you! I appreciated the updates that came by text, but what I appreciated the very most was Dan's offer to help me still submit paperwork for the rust coating that needs to be redone! I plan to post about my experience on Facebook. I had no idea Abra of Eden Prairie was so amazing!
I was really satisfied with the service I received.
Completely kind, polite, and professional service. Car looks gorgeous and perfect. Done quickly!
Drew did an excellent job of keeping me informed and responded to all of my questions promptly and accurately. He is a pleasure to work with.
Got a very good attention to my repair and updates ee vet
I know close to nothing about cars and had never been in an accident before, but Drew made everything so easy and painless. I was kept informed every step of the way. Being a teacher makes it hard to answer the phone and get appointments made, but the team made it easy and stress-free for me! I will highly recommend abra to anyone and everyone!! Thank you!!!
Drew did an excellent job at keeping me informed of my car's status and even provided me with a free quote to have a dent in my car fixed. This is my second time using ABRA and I'm very satisfied. Thank you!
I worked with Drew at your Eden Prairie location. He was great to work with! He was professional, polite, and able to answer all my questions. Over all I thought the customer service was excellent. I would definitely come back! Thank you!
Employees who work at Eden prairie auto body are very friendly. I always trust Eden prairie auto body. Quick and fast service. Thank u so much Guys
Great service. The car is great. Loved the text updates
The personnel at ABRA Eden Prairie was outstanding to work. They were very kind and polite and kept us constantly informed of the progress of our vehicle.
Everyone I encountered was professional and very helpful. I could not be more satisfied with my experience.
The team at Abra was great to work with. Kept me well informed through the repair process
My car looks wonderful, thank you guys!
Vehicle Make : Volkswagen
Warm friendly greeting on a very busy day. I was made to feel that my business was important. I felt I received a cost effective option with immediate service. Plus I appreciate text updates because I am generally unable to take phone calls during the day. Plus my salty winter snow floor mat was clean when I picked up the car!
Dan Feeding did a excellent job scheduling and repairing my Pontiac Firebird mirror. Perfect color match from the back shop and fast turn around. Thanks Chuck
You go the extra mile and clean up the car very well after the repair is through.
My sales representative was friendly, competent and helpful.
I loved the ease of the entire proce. I really appreciated being kept up to date by the text messages.
They worked magic on the car. I took it in this morning, they changed the rear fender panel and bumper, and I had my car at 4:30 this afternoon, completely finished. What can I say but abracadabra!
Have to come back for a rear light loose connection you guys said you would repair for me/I noticed when we were on our way out ....
Great communication ,Excellent workmanship
You guys did a great job!! Thank you!!
Great customer service....Dan was great to work with!! The Repair work was done very quickly and looks perfect!! Would recommend your shop to others! Thank you!
Willingness to work with me to get vehicle done in a timely manner.
People were very nice and communication was excellent
The whole team at this ABRA location is outstanding. A lot of places tend to move you through the process and treat you like paperwork, but everyone here was so pleasant to be around and professional with the service. My car came out looking amazing, which was such a relief. I will definitely return if I need any more work done in the future, and I will definitely recommend this location to anyone who needs work on their car done. A!!
Great job on my vehicle as always.
Great job. Quick turn around and great customer service.
Vehicle Make : Volkswagen
Drew was amazing!
Customer service was outstanding & my car was finished and squeaky clean in only 1 day!! Awesome!
Drew Kahl was extremely professional and courteous.
Thanks for everything. It was perfect.
Very well done from start to finish. I would highly recommend! Great job!
Great service, excellent repair job
Vehicle Make : Volkswagen
Good work. No problems as usual. Dan is good to work with.
Thanks for the kindness, thoroughness, quickness, and overall great work.
Vehicle Make : Volkswagen
They went above and beyond to get my car completed. Looks beautiful!
My service was awesome! They got me in within 3 days of the estimate and had the car done in 2 days! It was fabulous. The people were great as well- helped walk me through everything!
The Eden Prairie team fixed and turned around my busted-up, broken down, jeep in 36 hours!! Great service and great quality! Far overdelivered.
The repair took longer than I would've ever anticipated (7 business days (9 total) for cosmetic work only, no engine repairs, etc.) I was told I would receive text updates and did not. I was told I would get calls at certain times or day, so I tried to make myself available at work to answer during those times. I twice ended up calling to get the updates because I didn't receive the promised calls on time. My father ended up stopping in to complain about this, and suddenly the calls came on time and the car was finished earlier than anticipated (I was told likely Friday, it was finished Thursday.) while I was happy to get the car, I personally believe that because I am a young woman, I wasn't taken as seriously, and neither was my call, until a male stepped in. The customer service rep was nice, and tried to make us happy, but this wasn't a positive experience.
During my initial inspection, we did not look inside my door jams. When I got home after getting the car back, I opened the door to find scratches. When I called, I was told that these were noted on the initial inspection. I did not participate in these being noted or added, as the doors weren't opened during the inspection. I don't want to engage in a he-said she-said argument, but I do believe that these dings were caused in the shop. I will be taking my car elsewhere to fix this to avoid more trouble. My family has had good experiences with ABRA before, but likely won't be back.
Super friendly and knowledgable staff. Work was completed in a timely manner.
Wanted to add to my previous comments. The work done on my car was amazing. It looks brand new. I would recommend Abe's - and this shop especially - to anyone.
Just a great job on my car, thank you! I would like to let you know the Midas you took my car to didn't replace a bolt that would have held my tire on! The tire could have come off, possibly seriously injuring me and my kid. Lucky I took it to my repair shop the next day. They really messed up.
The glass on the inside of the car was left much, much worse. Someone apparently tried to wash it but left terrible streaks over everything.
Thank you Eden Prairie ABRA Team! My car has been restored to its original condition - quickly and hassle-free.
Vehicle Make : Volkswagen
Very pleased with professional staff and the superior service. The car was repaired quickly with precision to detail. Plus as an added benefit the interior of the car was cleaned! Who does that anymore?! Culdnit be more satisfied. Drew was superb!
Dan is great, team is great!!!
Vehicle Make : Volkswagen
There is no point in contacting me, i will not be satisfied. My technician barely communicated with me unless i myself provoked a conversation through email or phone call. When he did contact me, he would tell me things were getting done that had not been, doing thibgs that really made no sense in the repair process along with taking days, sometines a full week just to reorder parts that were not to spec.
10/10, great work. Very communicative and helpful. Car looks good as new.
The interior detail on my car was amazing!
Excellent job. Thanks for the great communication, prompt service and going the extra mile.
Team was very helpful and took good care of my car. They made it look like it never happened
We've been taking are cars to your shop for nearly ten years now. We've never had a complaint. Always friendly, thorough and honest.
Team did a great job giving me options to resolve the issue with my sunroof. Kept me informed and were straight forward with the costs of things.
Mike did a very good job. I will return.
They were very professional and courteous. I would definitely recommend this place.
Great work and done fast. Thanks.
They were very responsive and got my car done ahead of time! I love that they cleaned my car.
Excellent service. They kept me update with everything on daily bases.
Josh was great from when I first arrived at Abra. He explained what needed to be done, set a date for repair that accommodated my schedule, kept me updated on the progress of the repair and was very helpful when I came to pick up my car. He made a stressful situation much easier. Thank you, Josh.
This was as pleasant of an experience as one could have dealing with an auto repair. Thanks
I would like to personally recognize Dan and Mike. They were very professional and courteous throughout the whole process and made sure I knew what was going on at every twist and turn. I will highly recommend the Eden Prairie location and specifically Dan and Mike's services in the future.
Great communication throughout the repair process and great work performed.
Would not know it was damaged. Quick quick quick! And on budget! Very happy with the results. Thank you.
Staff could have done a better job communicating about completion date and time.
On time, under budget. Great job
Dan was awesome! Did work extremely fast, got vehicle back after 2 days, very impressed.
Cat looks great and everybody was friendly and kept me up to date. Thank you so much!
Great communication and timely with the repairs
Great service. Kept informed on the progess
Vehicle Make : Volkswagen
Great job, like the updates
I was impressed with the daily follow-up from Josh and other staff.
Kept me updated throughout the entire process. Made the transition with the rental car seamless. Highly satisfied with the work done and the customer service.
Amazing Staff! Amazing work!!!! Thank you to Mike, Josh, Dan, Kellie, Jodi, Colton and the tech Sareth who worked on my car!!! 10's all across the board. So friendly. Will recommend ABRA Eden Prairie to all of my family and friends.
Dan was nothing short of spectacular. He was very informative and communicated woth me the entire process. Very professional shop overall and the work was outstanding!!!
Everyone was kind and explained the entire process. My car was done a week earlier than predicted which was fantastic. I had a great experience.
thanks for taking great care of my car in fixing the issues, appreciate the help.
The car looks great. Thank you to the entire Abra team!
Thoughtful and very helpful
Great work and great communication regarding status of work!
Not a typical collision repair,but painting a fender off a classic car. I am totally happy with it and will use ABRA again.
Great service, great job.... Can't say anything else.
Text message updates were awesome. They kept me from having to wonder what was going on. Service in the store was excellent!
Repair looks excellent. Friendly service.
Fast and complete service, exceeded my expectation! Already recommended to 2 of my colleagues.
Quick turnaround and timely updates were communicated
Had a good experience, staff is very nice. I was getting updates on the repair by them. Overall experience was 10/10.
My experience from beginning to end was very good! I have told family and friends how pleased I was with the job the Eden Prairie Abra Auto Body and Glass did.
Did a great job and very fast
Excellent work and service!
Everyone was very friendly and professional in their handling of my car repair. They kept me informed of what was happening and when the repairs would be finished. I would highly recommend ABRA to anyone I know who needs there vehicle repaired.
Parts replaced under wheel well did not match oem and are different and noticeable. Please have someone call me to correct the issue and make proper repair.
Friendly employees and great communication.
Awesome people, excellent service, fair price, and beautiful work. Thank you!
Looks great. Josh was very professional. Thank you.
I am a return customer to Eden Prairie Abra and am again a satisfied customer. Josh Hallwuist went above and beyond to return my car to like new condition. I appreciate that he kept me informed throughout the process.
Great job awesome results. Thank you
The work was great, but I noticed stains on my interior, either grease, paint or dirt, which I had to use stain remover to get out. Overall, great work, but dirty interior.
Great friendly people who are very helpful with high guality customer service.
l wish we had a ABRA in Texas.
Everyone was very pleasant and friendly. They kept me updates on the progress and I was amazed at how quickly the repairs were completed and in such a great job at the same time.
Very helpful and pleasant people to work with
Excellent experience. Professional the staff was exceptional. The work was perfect
Very helpful, prompt, professional. Would recommend to anyone and will use again if needed. Thank you!
Mike and his team do a great job. They make the entire process easy and kept me updated throughout the repair. I would highly recommend Abra in Eden Prairie
Every one went out of their way to make sure I got what I needed thank you again
Everyone was very friendly and helpful.
Excellent service. Give everyone a raise!!
Just a little bit better communication and updates from real live people instead of
Computer--but in the end after I said this , the communication was much better
Thank you for excellent work,,
Excellent job really nice work!!!!
Such easy and friendly people to work with.
I still have a spot of paint that needs to be touched up...otherwise good job!
Excellent customer service. My vehicle looks great!
Dan of EP was terrific & Kari was also very swwet.
Thank you ABRA for good service. I'll be all the time i need repaiaring for my car to ABRA. I am happy and my car looks very good thanks
it was a pleasant and hassle free experience. Josh Hallquist did a great job keeping us posted on the status of the repair.
Great Job, ABRA.
Thanks for speedy service!
Great job on my repairs.i am extremely satisfied with my Abra experience. The repairs were excellent E workmanship, on budget and my car was ready two days earlier than estimated. Thanks to you all!
Good service fast and convenient
Very friendly and easy to work with.
Vehicle Make : Mitsubishi
Very good service.
Vehicle Make : Volkswagen
I dropped my car off at 8am on Friday morning 6/10/2016. Some time in the late morning I got a call that my car would be ready on Tuesday. I said "okay thanks". I then made plans for the weekend with my husband. At 4:30pm on Friday 6/10/2016, Abra called me again and said my car was completed earlier unexpectedly. Because I had a rental car, I had 24 hours to pick up my car, which would've been okay if I hadn't made plans for the weekend and Abra wasn't about to close in an hour! Also, the following day I'd be out of town and Abra was only open from 9a-12p on Saturday! This was so rude that I had to cancel all my plans and race in to get my car when I had clear expectations from Abra that it wouldn't be done til Tuesday. I was so dissapoonted as I've previously spent thousands of dollars at this exact location. And the only apology I received was a free car wash! Unacceptable from a top auto body shop in Eden Prairie. Emily ****-****-xxxx
Great communication throughout the entire process - everyone was very nice & helpful
Professional, courteous great service.
Fast friendly and meticulous work. Thanks.
friendly people, excellent service, convenient location and a perfectly-repaired vehicle! Thank you!
Perfect! Prompt. Courteous. Loads of communication.
Very courteous and good communication.
Super job on the Mercedes
Fast and friendly service
Dan was really helpful impact point looked good
Blemish on passenger side that was not there before
On a scale of 1 to 10, I give everone a 12.
Excellent job. Car looks great!
Thanks to everyone, especially to Scott, Joshua and Kerry.
The staff was friendly and knowledgeable. I was given options and the freedom to choose. They took the time to explain the process and all the charges were transparent. Everyone in the office was friendly and polite. I felt the staff went over and beyond any experience I have had with car repairs.
Vehicle Make : Oldsmobile
Thank you all for your help and kind customer service. I was made to feel welcome and I knew that my car was in great hands!
Great staff. Very professional and helpful. My experience was excellent. Thanks!
It was a great experience. Dan was very accommodating and Abra as a whole was very speedy with the repair. I appreciated the kind service and ease of the process. I will highly recommend Abra for speedy and quality collision repair!
It took longer than the original estimate of 2-3 days
Great customer service.... A
Completely not exactly. Im disappointed that they didnt use the same style of grill for the replacement. We had a chrome grill and it is now black plastic. All i askes is that the car looked the same as how i bought it. Everything else was vreat. The customer service was great to work with.
Mycar looked like a brand new car when I picked it up from them. They are wonderful.
They did a great job of communicating the status of the job as well as doing a great job. Thank you!
It was excellent, Josh was really helpful and nice to us.
Thank you for making a post-accident week so stress-free. Kary was so sweet on the phone and Josh was incredibly good at explaining everything. The attention to detail was incredible (they even touched up a couple little unrelated knicks with paint for me). The text message updates were very nice (and adorable).. And the descriptive phone calls were also appreciated. A! I will definitely come back if ever necessary.
Great experience, extremely knowledgeable, helpful team. Scott, Josh, Kary will take care of you as you are the family!
They did excellent job on the repair and did a good job of keeping me updated. They finished early
Has always met or exceeded expectations in all the years we've done business- like having a friend in the business
Some things definitely went wrong in the process -- my car sat for almost 3 days before it was evaluated, and then the technician forgot to do some
Of the repairs I requested. However, I'm still giving this experience a thumbs up because the manager Scott took the situation very seriously and made sure I was well compensated for my trouble. I appreciate his attention to customer service and for not trying to sweep these issues under the rug.
Scott and his service team provided excellent service through the entire process from the initial estimate to final delivery of our repair and earlier than expected. Highly recommend working with Scott and Dan at Abra.
Very friendly staff and greet work!
My eight year old car looks like new. Thank you
Prompt, efficient, quality work, unique way to keep a customer aware of progress.
I was so impressed with the level of service. I would highly recommend ABRA Auto Body to anyone. Grest experience!
I had a very good experience. Thanks to the staff and people who worked hard on getting things done on time.
Josh and his team were amazing. Unfortunately this is the third I have been in. The truck was done on time and clean. I always recommend this Abra shop to anybody who ask on where to go.
Josh was excellent to work with. Kept me in loop on the progress and offered me enough options.
Everyone was very professional, text updates were nice, job done in a timely manner!
I truly appreciate we were quoting a price for repair & the shop did everything they could to complete the repair for that price. On top of that the work that was done was excellent! We are so happy we went with Abra!
Extremely professional. Dan & the rest of your team did superb job.
Outstanding service. Great work and they delivered my car earlier than promised.
The job was completed on time and repair work looks fantastic.
Thank you. The Jerp looks great!
Excellent service and a great job done.
Even cleaned my front floor mats!
Serving e and communication were great. Car looks perfect.
Nice people, very helpful and considerate. They also were better at providing more value for my dollars. Other auto repair houses would only use OEMs verses after market parts.
Thanks Josh and Abra team for doing a great job of fixing my car.
The whole Process was quick and easy. Everyone was very friendly and knowledgable. They took care of everything I needed
Attentive, responsive, and seemed focus on quality and service. Thank you!
Excellent job. Very happy with the outcome
I didn't like the automated texts which were uninformative and inaccurate.
Appreciated the promptness of getting the car in.