I feel like Sarnan Mark went above and beyond the call of duty in repairing my vehicle and in communicating the process to me. I was 159% satisfied. I will recommend Burnsville Abra to anyone needing body work on their car.
Excellent service as always.
It was a pretty big repair, but they took care of it well. Looks and drives like it did before my accident. I was surprised that they even cleaned it, inside and out!
Amazing experience. And to top it off they cleaned the interior of my car.
Friendly staff and they did what they said they would do when they said.
Thanks Abara Burnsville
They are very professional and courtesy. I'm pleased with their services.
Thanks for vacuuming the interior!
I had a great experience with abra. Sarnan always kept me posted on anything that happened. I will definitely return to abra for all my future repairs.
At first I was told it would take 6-8 days for the work to get completed. I took my car in on a Monday ahd I picked it up on Friday! The paint job is flawless!!! The staff was very friendly and helpful!
Great job. Fast and frendly. Awesome work.
The team at the Abra in Burnsville, MN were AWESOME, and so helpful!! All around GREAT experience. I very much appreciate them!
Great communication as to the status of our repairs and expected completion date!
Very friendly and efficient!!! So satisfied!!
Absolutely satisfied. Well done. Great customer service. Great communication
Great service. Like that I was kept in the loop regarding car reoair. I feel accurate expectations were provided at the beginning of the process and were met, Thanks again. Sarnan Mark was awesome. Sincerely Sarita M
Great work. Great customer service. Ed was great
Every bit of my experience was exceptional. From the moment I walked through the door, the Abra crew, the Geico adjuster, the Enterprise rep, we're all perfectly helpful and welcoming. I got regular updates from Nick with Geico and from Sarnan with Abra, and both were very flexible working with my schedule. A truly uniquely smooth and lovely experience.
Follow up was amazing, and everybody was very friendly!
Thanks for washing my vehicle, too!
We have had multiple cars repaired at Abra and while our experience was better than normal repair shops, it is well below Abras standards. The extent of the problems revolved around setting and keeping to the timeline as well as the communication around same. We were told we'd have our car by Wednesday and then told Thursday and then Friday and when we went to the personal inconvenience to make arrangements to allow the car to be dropped off at my place of work because we were out of town we were never updated until we called Monday to find out they would try to have the car done by the end of the day.
Finally we asked a small scratch be buffed out (at our expense) while the car was in the shop which was not done. So after experiencing so many delays we decided to ignore the mistake.
I can't imagine how I could have possibly been treated any better, and my car is perfect!
Ed at Abra was very good at giving me his attention.
I knew that he was listening to me and concerned that he got
done, what I felt was necessary. I very much appreciated his help.
I will definitely recommend Ed and the Abra body shop to my friends.
Thank you to all of you.
I saw a very good work ethic, and I really, really appreciated that.
Appreciated the updates and communication!
So far so good... Only have driven it a few miles.
Body repairs look great!
Thank you ????????
Vehicle Make : Volkswagen
Thanks for your great work!
The Burnsville team was absolutely amazing! They were so nice in helping me figure out exactly what needed to be done to my car, and getting it all fixed in a timely fashion! I would definitely go back to them again in the future and would highly recommend them!
The customer service was okay, I didn't complete get the service I wanted. I felt like I was mishandled in the process when I drop off my car on Monday. I had wish the level of knowing I was being taking car would help me ease the stress but it created more problems then it should. I also disagree how lack of prepared when I arrived so my car would have been taking care of instead of wasting 30 mins of my time arguing about my car damage it felt disrespected and rude. I was not happy and uncomfortable.
You did a fantastic job. Truck looks like new. Thanks. Carey.
I thought you guys did a fabulous job. I felt really welcomed by everyone in Abra. Ed Jones and Nick Huston was a big help and was there every step of the way. So good job you two! Both of you guys are amazing. And finally, thank you Abra for the awesome service you gave me.
I will continue to come to this location as the customer service is always appreciated. They keep you informed and do a great job. Thanks for your help Matt!
Top flight work, excellent service.
Great communication and excellent service.
The actual repair was done well. My dissatisfaction started when Abra contacted me to set up my appointment (Western Nat'l insurance made contact with Abra and gave my contact info.) Tiffany was not very knowledgable on how the scheduling system worked as she proceeded to give a day and time and after accepting that time, she apologized and said that time did not work. That same sequence happened again before I had an actual appointment time set.
I brought my car in to the Burnsville location on a Tuesday. It was brought to Fairbault on Wednesday. It was brought back to Burnsville on Friday. On Monday I learned no work had yet to be completed on my car yet.
Once the actual work started I have only positive comments but the nearly week long timeframe that past before worked had started that I find unacceptable. If staffing didn't allow for my car to be worked on until August 1st, don't tell me I can bring it in on July 26th.
Awesome, easy experience!
The communication regarding status was great and repairs were timely!
Vehicle Make : Volkswagen
Fast, efficient and perfect.
Strong petroleum smell inside at pickup. Took an hour with windows open to dissipate.
The team at Abra was excellent. They kept me informed through the whole process and my car looks great - Thank you!!
Ed was awesome!!! He always kept me up to date about my car, and when things didn't go as planned, he informed me right away and kept in contact with me every day. I couldn't have asked for anyone better to work with than Ed at Burnsville Abra! Thank you!
My representative Sarano was outstanding from the moment I came to the door this location treated me wonderful service was fast efficient and took care of everything in one spot I will make sure I send everyone to them if they ever need car repair paint services
Very accommodating. Job was done same-day which was very convenient.
Excellent work! My car looks better than it did before the accident!
Everyone was prompt and polite and professional. Car was done quickly and correctly. Ed Jones even took a few extra minutes with us to make our experience that much better. Thanks!
100% satisfied. Would use them again & would recommend them as well. They are a 10!!
So quick & professional! Highly recommend.
Ed Jones did a great job keeping me informed about the work. I like the text feature too. They were able to finish the work in 1/2 the time they said it would be. They even cleaned the inside of our car! It was like getting a brand new car!
It I obvious customer service and a positive efficient experience is your goal.
Both my service representatives we really excellent
Really couteous professional service
They really worked hard to make sure everything was handled correctly
Will definitely recommend
Very fast on repairs and made it look brand new. It looks awesome. Thank you and your team. I love your work and grateful for your work.
This was not my first rodeo with ABRA. I am a repeat customer. Why? Courteous conscientious respectful efficient thorough and an unparalleled sense of service. Commitment to customer satisfaction. They even delivered my car to my home upon completion. Thank you
Very happy and satisfied. Timemly delivery thank you
Wonderful customer service. I was frequently informed of the progress of the repair. The work was seamlessly done.
The window repair which was a separate incident, was done by Abra glass. Unfortunately, there remains a chip/crack. Should be checked.
Really fast repair work,everything looks great. I loved the totally unexpected cleaning of the inside of the car,what a bonus that was. That completely set you ahead of any other place we have had our cars previously. Thank you for a super experience and great communication. Nailed it guys!
Great customer service and communication. Work completed exceeded expectations. Thank you!
Communication was timely, informative and very much appreciated. The work done was fantastic. Would not hesitate to use or recommend Abra in the future.
The status updates via text were awesome. The two othe status updates via call were great as well. From the lady I ecountered on walking in, to the estimator, to the person calling me (as well as the texts) Abra in Burnsville was awesome. BTW, the vehicle looked great, same final price as the quote, and was delivered as promised.
Very happy customer. Thanks you !
Quick and friendly service, well done!
I am very happy with the work that was done on my vehicle. It is like brand new. Thank you EXCELLENT JOB
Wonderful service and extremely helpful
Would most definitely return again!
Vehicle Make : Mitsubishi
Great service. The manager I worked with was awesome during the whole process!
Kim, Ed and Matt were excellent from start to finish, the very best in attitude, concern and follow through!
Everyone there was knowledgeable about their job. Kim at front desk, Matt who I dealt with, kept me informed daily, calling and texting. A very positive experience throughout. Thanks to all. Cheryl N
Very quick turnaround time.
Had work done on my chev cruze and was very satisfied! Excellent work and attentive customer service! Will definitely return thank you!
It was my first time using Abra and the experience was a good one! I was treated kindly and was informed about the process along the way. Ed was not only great at answering any questions I had but also made sure that my car was properly checked and my needs were met to my satisfaction! I will use you again in the future for any other auto body needs! Thanks for all your help!
Please keep performing the good customer services.
All the. Updates were much appreciated. Thanks Matt
Done quickly and looks great.
Efficient, accommodating and very professional.
Job well done. Excelent customer service.
Excellent customer service.
Excellent job by Ed of keeping me up to date on repair progress.
This is my second experience at this location. Staff is very friendly and did a great job at keeping me updated on the status of my repairs.
I appreciate the daily text message updates and I'm very happy when I saw how good my car looks again after it got fixed. The dent on the left side of which was not related to the damage on the left side that made me bring it for repair was also fixed! Thanks for reattaching the handles on the driver and passenger side which had been broken for a while. Kudos to Matt and to everyone who made my 11 year old car look like brand new again. Thank you for making me feel proud to drive this old dream car of mine again.
They kept for informed throughout the whole process. They got me in quickly and the repairs were done even faster than I expected. Great customer service.
They were very helpful and knowledgeable. My car looks awesome great work.
Thank you for the professional and friendly service! My vehicle looks great!!
Thank you guys so much! Awesome job, and great customer service.
Very professional. Vehicle was completed early. Thanks
Really appreciated the text and voicemail updates, and your cooperation with Enterprise.
Very nice and helpful staff!
They did a great job on my Honda. Very good customer service and always kept me updated on my vehicle during the repair process. I give them a 10 out of 10.
The team was pleasant, thorough, and accurate
We had a great experience! The staff were helpful, communicative, patient, and friendly. They talked to our son and had everything ready as expected. I even messed up our dropoff appointment and it wasn't a problem. You get a 10 rating! Thank you!
Amazing customer service! Everyone was extremely helpful, personable as well as professional. You guys have a great team, which isn't seen very often anymore. Thank you so much!
I appreciated the day-to-day updates as the repairs were taking place; felt it was great customer service aspect.
I am very happy with the repair experience, the short time it took, the care shown for me and my vehicle. Thank you.
Friendly team, good customer service. Timely updates and quality repair in a quick amount of time
Customer service was outstanding. I did not expect this to be a pleasant experience, but it really was. Many thanks to your awesome staff!
Excellent customer service
I like how Ed took the time to answer every question and keep me informed of the progress during the repair process. Thanks.
Vehicle Make : Volkswagen
This was by far the best experience I have had with a body shop. The coordination with Abra and Geico was seamless. I loved the text messages that kept me informed of the progress. Ed is an EXCELLENT representative that truly makes this ABRA location special.
My car was ready before I was expecting and it looks fantastic. I am very pleased with how it turned out and appreciated the frequent updates on progress, both through text messages and phone calls.
Very easy to work with. Always on top of everything. The many text updates were much appreciated.
Got the job done quickly and worked with my schedule for picking up the vehicle.
No comment,everything was fine
The crew make my car look like new both inside and out. I appreciate the way Albra can turn a bad experience like a fender bender into a great experience. Thank you for your great service and I will continue to refer my family and friends To Abrella. Thank you,
Very professional, friendly, and kept me updated. Would recommend them.
Good communication from Matt
I was impressed by both professionalism and the personal attention.
They have done great job. My car looking as new one after repair.
Very professional, good willed people!
Matt was courteous and thorough. He went above and beyond in delivering more than I originally expected, kept me well-informed and actually brought superior work on the body of my Corolla in under the estimate price. My car was clean and like new. High marks for customer service and I will refer others to Burnsville ABRA. Thank you!
Great service Matt was super nice and offered excellent customer service
Everyone did a fantastic job & they followed through on customer service! They even brought my car to work for me!
Vehicle Make : Mitsubishi
Thank you so much for your teams work on my Mitsubishi! I appreciated the feedback throughout the process & peace of mind knowing my vehicle was being well taken care of. The end result was beautiful & I'm very happy with it.
Thanks again for a job well done!
Excellent experience until you texted me at 8 am Sunday morning for this silly survey.
Excellent customer service, keeping me informed of the repair status. I am very satisfied with the quality of the repair work. I will definitely use this service again should the need arise.
Kim and Matt were awesome.
Thank you for getting the repairs done so quickly and for being pleasant to work with.
Your employees were so courteous and thorough, even down to reminding me to get anything from my car before I left it. They weren't hurried, but patient and personable, understanding this accident was life-interrupted. We were fortunate...a minor rear-ending. But if someone had a major accident, with injuries and lives to consider, these actions would be very important. My car was ready quicker than expected and I was kept informed along the way. The final result was wonderful and topped off with a car wash. I'm very grateful.
New bumper looks great, got it done quick!
Great experience from start to finish.
I would rate it a 10
The personnel were all so nice and accommodating.
I was surprised and the speed in which my car was
repaired and returned to me. Thank you.
My requirement for bodywork was very simple, nothing major. What impressed me was your front man David. He gave me a solid estimate and was extremely cordial. He also set up the work so most of it was done prior to bringing in my vehicle so the wait to get the part installed was so quick my coffee was still too hot to drink by the time repairs were completed. Way to think ahead David!
The follow up was fantastic, done faster than expected, and everyone was a pleasure to deal with. Not sure what more you could expect.
I had my vehicle brought in to fix the front end bumper and the coolant resevoir. My truck overheated from the damage and there being no coolant in the vehicle. I picked it up after it was fixed and on my way home my truck overheats. Im stranded and have to wait for it to cool down to drive it again. I get it to a service shop for diagnostics and they told me that there was no coolant in the system at all!! How to you do a coolant resevoir repair and not put coolant im my vehicle at all. I drove something home that was unfit to drive and it could have disastrous. I usually dont get upset or riled up by most things but this really bothered me.
Great communication. Solid work.
Great service any communication was outstanding. Would recommend using this Abra to all my friends and family.
Great interactions with customers! Loved the updAtes! Thank YOU!!
Ed Jones and team exceeded my expectations again. From the moment I entered the door I was confident that I would get outstanding service and a quality repair job. I was not disappointed. Great job all!
Great updates and quality repairs!
David was awesome to work with. I give the repair work and level of service a 10/10.
Everything was great! Excellent customer service and communication!
Looks great. Done in really good time appreciate the good work. Will recommend to others. Thank you!!!
Always are completely satisfied with Abra's work and customer service.
Ed did a great job of keeping me informed on progress. Thanks for the good cleaning ... There is a strong odor from cleaning that appears will be around for a while...any ideas how to get rid of it?
Excellent communication and customer service. Couldn't have asked for more.
Very timely and excellent work!
Everyone at Burnsville mn abra was great, a gentleman named ED took care of us from first minute we arrived until car was delivered, kept us abreast of the work, always available for ?/ thanks a million cause it was brand new car , an looks brand new again
Vehicle Make : Volkswagen
Everything went so well! This was my first accident. The whole situation was very new and scary. The whole crew at Abba really helped me feel safe and comfortable about a stressful situation.
Very efficient and kept me informed throughout the repair process.
Ed was very helpful and very professional. Great customer service!!!
Everyone was extremely helpful and informed me every step of the way! My car was even done a day early! Thanks!
You made the whole process very easy. Thank you!
I was highly satisfied with the entire team and every aspect of the repair process
Outstanding customer service, and workmanship. Very satisfied.
Thank you very much for helping me with my time schedule. The fenders look great.
It was fast, easy and the people were well trained and excellent communicators. The vehicle work was completed timely and the workmanship was excellent.
They were booked for three weeks but since I was a returning customer they made room for me and got my vehicle in right away. Great day to day updates. And no stress and very great experience. Car looks like New.
Thank you so much make me happy and fixed my care look like new today
Vehicle Make : Volkswagen
Matt was great, communicated with me daily and was empathetic and kind.
The team went out of their way and stayed late to get the car done for me by end of the day Friday. Thank you Matt!
The staff was great and my car looked great. Was done quickly too.
When I picked up my truck this morning I found some problems with head lights and some over spayed paints on the hood of my truck and the repairs was done as I expected.
Also I need bring my truck back to abra for repairs again.
Very friendly and helpful staff. Completed the work in a timely manner and kept me updated throughout the process. Car looks great!
Vehicle Make : Volkswagen
Very well done!
Such a great experience working with Abra. Everyone was very pleasant and went above to make sure I was always aware of what was happening up until my car was finished. They even vacuumed my car out for me!
All damaged areas were prepared and the paint job looks great. No one would be able to tell that my vehicle was involved in an accident. Nice job!
The detailing on the job was fantastic! My car hasn't looked that good in a long time. The running board is wonderful. I am pleased with their customer service and communications. Thanks for a good job.
Vehicle Make : Volkswagen
Well done! I appreciated how the interior of my car was cleaned!
My car was ready a couple of days before I expected it to be. Thank you so much, Sheila
Everyone at the Burnsville location was so helpful and nice. They kept me updated throughout the whole process and worked quickly and efficiently.
Your company took a bad experience (being rear ended) and turned it into something positive. I was kept informed of everything that was going on and the staff was amazing. Thank you so much.
Kim and Mark were excellent to work with! Amazing customer service and the repair team had my vehicle looking brand new!! Thank you and will definitely be reccomending and choosing ABRA in the future!
Smooth, seamless experience. I cannot offer a single suggestion for improvement at the burnsville location.
Vehicle Make : Mini Cooper
Great communications through out the process. And nice work on the repair.
Matt was very good at updating me on the progress of the car through all of the stages of work. They were also very helpful in getting me home when I dropped off my car and following me home when the work was completed.
I had an exceptional experience at your ABRA store in Burnsville. Everybody at work there was friendly and efficient. I would recommend it highly to everybody.
Wonderful job overall! I was very happy with the service.
Excellent service and communication will definitely return for more service when needed
Olga and Stuart Ferrell
Truck looks good, a few minor scratches on the new fender, looks like its from a buffing wheel, still did a five star job, just happy to have my truck back.
Yes! Everyone was so nice and accommodating! They really made a hard and stressful situation painless! I will definately refer anyone who needs autobody work to you guys!!!! Thank you so much!!!
Ed and the gang were great. Our car looks great and it was done early. Very satisfied!
The service was great. I was kept up to date regularly. The work looks high quality and it was done quickly.
I'd give you guys a 10 on a 10 scale. Wonderful service, great communication, friendly people and the end result looks awesome! Nice job all the way around!!!
Great job done in a timely fashion.
Work was done well and on time
Run in the paint on the door and it looks like the bumper was painted in my front yard during a dust storm. Very dissatisfied with the quality of the work. I would never recommend any one to use your service.
Work preformed was very well done and the team was very courteous and follow up was great. Thanks
The service was exceptional. Thank you
Bumper looks great. Nice work!
Dan and Ed are first class. Great customer service and kept me informed throughout.