I have not ever experienced such dynamic customer service from your receptionist to the estimator and the body repair engineers. I loved the text messages for updates and they cleverly stated to make them fun and informative. You guys are awesome ????
They did a great job and paid attention to all the small details.
My experience with Abra was amazing. The service provided was extremely fast and I was informed all the way through the process. I have already been bragging about of our service. Thank you!
Found more repairs needed than insurance assessment and took care of them all. Used OEM parts. Kept me up to date on situation. Feel good about services.
I love how you guys kept me updated on what's going on with vehicle. I really appreciated that and gave me a peace of mind that my vehicle is in good hands. Much Mahalo to the whole team of ABRA Auto Body & Glass!
Thankyou for taking care of my vehicle! Great service and everyone was so kind...Richard stayed in communication with me throughout the process!! Thank you!!
Matt, Missy, and everyone at Abra were amazing! Thanks so much!'
Monique kept me well informed. The repairs were Timely and very well done.
My car was in the shop for a whole month. The damages done were not to that extent. And now my vents don't work on the right settings.
The shape of the car was much nicer than I left it. . Not just the body repair, but was washed and cleaner inside and out. . Thanks for a job well down!!! Love my car!!
Beginning to end, the entire staff was AWESOME! I will be writing a review on yelp and telling my friends about how great Abra was.
Stellar and expedient customer service!
I appreciate Abra's customer service and quality workmanship!
Very friendly and professional service. Repairs to my truck came out fantastic. I was scheduled for repairs sooner than I expected with all the hail damage in the area where most shops in town are booked a year out. Work was finished in 8 days with Christmas in the middle of the 8 days. Awesome job, I will definitely be referring people to you in the future. Thank you for taking such great care of my truck. Dave Rosenbeck
Everyone was extremely helpful. Especially Ann helping me out in both shops.
Took a bit longer than anticipated, and I know own it wasn't really anyone's fault, but still. Other than that everything was great.
Misty and Monique were fantastic
This was our 3rd or4th experience with Abra and we have had consistently great service. The workmanship looks perfect and Monique communicated frequently and professionally. Kudos to all.
Great job guys, looks amazing!
Very friendly staff. You all kept me informed on the progress. Thank you. I will be recommending you.
The entire staff that I interfaced with was professional, helpful and friendly.
My experience was great and the lady that works the front desk was really great. She was always friendly when I called with questions and she knew us by name when we came back in for pickup.
I feel everyone that worked on my car was extremely professional. Thank you for helping me during a difficult time in my life. Take care.
Got my car back faster than I thought in great condition an they even cleaned out all the dog hair for me. . . Wasn't even expecting that
Very professional and had my car done as quick as possible
Very informative and helpful throughout the process of our vehicle being repaired.
Great crew, great job! Very satisfied with results.
Great service and hospitality
My key fob does not close and it did when I dropped my car off 17 days ago. The car wash my car received was sub par. When I called at 3:45 it had not been washed and they had the opportunity to make sure it was washed properly and tell me to pick up tomorrow. The tire was low on air, and it was not taken care of properly. They pulled my car up to the front, in the dark and was just going to give it to me without reviewing the repairs until I inquired if I could see it in the light. I was going to let it all slide until they failed to tell me my key was damaged. I'd like to understand how and when my key will be replaced. The receptionist was very friendly however.
It was done professionally and quickly
Liked how you were able to get my car in the shop for repairs almost two months faster than the local competitors due to the recent hail storms. Also a great job with the repairs! My car looks as good as new again! Will be recommending your shop to my friends.
Great customer service and high quality work. Very happy.
I got was told it would take 2-3 days but it took a week. The repair was excellent but the wait time and impersonal communication was not.
Abra is an amazing place. The staff treat you with respect and are very professional. I won't take my truck anywhere else. Thanks!
Awesome service and fantastic work!
I'm happy with the work done by Abra Auto Body! However I'm not completely satisfied with GEICO, they said the exhaust would be replaced! But it was only straightened with new tips! I am happy with Abra and thank you for the first work they did on my truck!
The Abra team was very pleasant & kept me advised of the steps involved to fix my car. They get 5 stars!
Final product looks good as new and looks very professional. Michael was very helpful and answered all of my questions and concerned. Kept me informed on the status of my car. Overall experience with abra was sensational.
My car looks good as new. Excellent service and friendly people.
Excellent service and communication.
very helpful at the front desk with frequent text and call updates
They kept updating me through each process of the repair, and it was very much appreciated.
Excellent customer service. I knew where and what was going on with the repairs. I love the text message feature. Very professional
Thanks for repairing my Kia.
The body repair that was done is completely beautiful, but I noticed the molding along the side of my windshield was broken. I took it right back to the shop and they were friendly and had not problem fixing their mistake, so I guess I was completely satisfied.
You cleaned my car inside and out! Awesome service! This is the third time I have used you guys and your professionalism combined with friendliness is a winning combination!
We are very happy with the experience that we had having your car repaired at Abra Auto Body. Misty and Brian were great from the very moment that we Prada card Abra Auto Body. I will recommend Abra to all our friends and Neighbors when and if they ever need their services and of course we ever need to utilize your services again that'll be our first choice thanks abra Auto Body
You guys did a pretty good job on my car and I appreciated your work. I would recommend to anyone the work you have done for my vehicle.
you guys did and excellent job!
They did an excellent job. They got it done in a timely manner. They kept me updated on the work. It was an amazing experience. Everyone there was very nice and respectful. We definitely would use them again.
Very efficient good customer service. Will return again if need any vehicle repairs.
Here's the thing. My repair was estimated at 20 days, which already seemed excessive. It ended up taking 31 days, and my rental car coverage ran out a day early and I had to jump through hoops to carpool and get a ride down there, get my kids to school, etc. If ABRA hadn't contacted me at all in the month they had my car, I'd be livid. I would have gone to every review site I could find and panned them. But that's not what happened. I was texted every few days, and called every few days. Every time something was taking longer than expected, I had a voicemail on my phone that exact same day explaining exactly what was going on. that constant communication turned what would have been a 1star review to a 5 star review. Plus, the work they did was fantastic. Great company, great interactions with every single person I worked with, just an overall fantastic experience.
The technician(Richard) did an excellent job with fixing my truck. My truck was looking brand new again as it was before the collision. Thanks so much ABRA AUTO BODY & GLASS. My face was full of smile when I saw it. Once again thanks.
Great job! Thank you for keeping me updated.
Vehicle Make : Mitsubishi
I would recommend Abra to everyone. I was informed three times a week about the repairs on my vehicle. My repairs took a little longer because Abra received a part & they didn't like the looks of that part so they sent it back to get a better part. This business definitely cares about doing a great job. They went above & beyond in all ways!
Thanks for the great service!!
Wow!! Another amazing experience. Professional staff and produce excellent repair work. Thank you for the great job you did again in my car.
They are working on fixing the problem. Been great do far.
It was the best I have ever had. Thanks
The reason that I decided to have your company do this work was the good initial impression that I had of Richard, who was my appraiser. He was friendly and low-key, but very thorough in his inspection of our vehicle. It turned out that my decision was a good one because the job was completed in an excellent manner. Richard continued to be a very helpful contact throughout the entire procedure.
My thanks go out for the whole staff. I've known JR and he is a stand up guy. The paint had to be matched and he did an excellent job. He also went out of his way and fixed a little spots.
Everything was completed early and was done exceptionally well. Thank you!
I liked how everything was handled and will definitely recommend to others.
Very well done by some excellent auto body mechanics. Completely satisfied!
Yes - completely satisfied! Special thanks to Misty Berry and Phil Cando for keeping us informed about the repair process. Freedom Honda recommended Abra as the place to go for body work on my car. It was good advice. Thanks again to all who provided the timely and professional service.
This team is amazing! They were professional and friendly through the whole process. I will always use this company for my auto repairs.
Loved the updates you sent me, I never thought I was in the dark about how the repairs were going.thank you
Very impressed with the quantity of work and quality of the staff!!
Great job about had it done before i expected totally professional, they treated like i was family, would recommend them to my friends
Great customer service overall
Misty, dusty, and the rest of the staff were great and very helpful!
Employees were friendly and professional
Great job and fast at it also, very professional service , great costumer service, high text when it came to giving information and estimates of finally complete of vehicle
Thank you for not only doing a good job but on completing it quickly after you received the part.
Kenneth went beyond our expectations, he really kept us informed at all times, a process that made us feel that he cares more than his job requires. Thanks to all managers and staff, very professional.
receptionist was amazing !! She made the whole experience perfect! Thanks
I've worked in the auto industry for years, and this is by far the best service I've yet to receive. Repairs were fast, everyone was courteous and helpful and it seemed to be so effortless . Thanks for the great service !
Very courteous, professional staff. They did a great job making me feel that my vehicle would be repaired on time, with no issues.
Great service, timely, and helpful
Prompt and courteous service.
Never being in an accident before and not sure of the whole process ABRA made it really easy! Jamie was great and called me frequently with updates, it's reassuring to know that genuine caring people care about my car as much as I do! Thanks ABRA you're my go to for any repairs I may need in the future.
It appears as used parts were used yet charged for new.
Very friendly and professional staff! Went in for my tires that were just done but whatever other problem they found they were able to tell me about it and get it fixed if needed. Awesome!!!!! I will be coming here for whatever else I need and recommending people.
The staff and technicians went above and beyond good service. I felt my vehicle was in good hands and I will recommend the business to all my acquaintances And friends. Thank you very much
Thank you for completing our car quickly and pain free. Thank you for keeping us up to date with the process and options available to us. Everyone was great and treated us like family. Once again you all rock and if need be we wI'll always use Abra!
So far my car seems like new!!
No need to call me. Paint job & compressor fix look good. Texting daily updates seems like a good idea, a timesaver for both sides. But cheerful canned text messages that say nothing about actual progress? Really? Ever tried the speech-to-text function on your phone? Maybe a better solution, just a thought.
Excellent service, communication and workmanship. Unfortunately I have had other auto body experience and ABRA is outstanding in all areas!
Anthony and Misty were very informative and always gave me updates on my Tahoe. They worked on my vehicle like if it was their own and it was done so quickly!!!!! I am so surprised as well as happy with their service and customer service!!!! Job well done!!!
Always professional and efficient. Our preferred place for any body work !
Anthony did a very good job keeping us updated on the progress of our car.
Repairs were done in a professional and timely manner. I appreciate the great job.
Can't think of anything to improve. Totally satisfied with every aspect. What a pleasure to deal with such friendly, competent, and considerate people!
Great job and finished ahead of your quoted time frame.
Thanks for fixed my car good job
Vehicle Make : Volkswagen
After receiving my car it is not quite like it was before or the way I expected it, the pain job is not great and the window seems to have been scratched and should have been replaced. Please call me or I will call to get the repairs done right.
Communication was excellent. Car looked new!
Great service and friendly staff. Car finished in one day and thought it would be at least three days.
Thank you so much for fixing our jeep. We competely understand that with weather and lack of staff due to sickness. The only concern we didn't talk about is fixing the back window to the tinting that was on the previous window. Overall, we are happy with the job you guys have done!
I appreciate the respect and cooperation from everyone involved to complete my repairs in a timely manner. Also, thank you for keeping me informed throughout the process.
Completion date keep changing m alignment of panels are not totally correct.
No complaints. Great work and great communications.
My truck looked great and even looked like it was derailed inside too! Thanks, guys!
Very good customer service keep me up to date on my vehicle is very successful with the job
My car was done professionally on time and very little hassle good job I'm happy and would use them again
The communication was great and the tepair job was excellent!
The part that I was dissatisfied with was the length of time it took to complete the job versus what I had been told to expect--five days versus three.
The actual work is very good.
Everyone was really friendly and did a great job answering any questions I had.
Vehicle Make : Mitsubishi
Hail debt on passenger door was not removed and finished product is not improved in that spot
Excellent work and customer service
They failed to check my truck for alignment, I will never use them again or recommend them to anyone, they also refused to fix my alignment. I'm very disappointed in how they handled my situation
Grateful for the extra time at the end of the day management spent making sure I was completely happy. The receptionist is extraordinarily patient, kind, and helpful.
Professional and friendly staff! Very quick and kept me updated along the way.
The staff is friends and really helpful. They update you on time and on schedule.
You are great! Very accommodating and concerned. If we ever need repairs again, we will be there. Thank you.
Thanks a lot! Great job and solid service
Good customer service, everyone was friendly and the progress on my car was amazing. O
I really liked how Abra kept me updated on how my car was doing. I also like how friendly the workers are. Thank you for helping and gaining my trust.
Dashawn Riggs was very personable and professional the whole time we talked also as well he he very knowledgeable on what needed to be done.
I was very happy with how professional and timly with the vehicle
Your team dolor a great job and went out of their way to make sure my car was fixed right.
Way faster than expected and to higher standards than other companies
Excellent customer service! Professional and kept me informed regarding my car. The car looks fantastic!! Thanks for such great work!
Body shop did a good job on my car.the paint was good to
Great work and fast and your emails and calls were a great way to keep me in the loop.
Excellent service and attention to the customer needs. I will refer ABBRA to anyone needing auto repair. Thank you all for your excellent customer service.
The body work looks outstanding, very good job on that. The only two issues are that my windshield washer fluid reservoir was taken out and not re installed, and the first time I went to unlock my drivers side door with the key, my lock cylinder was pushed all the way inside and dropped into the door. I've never had an issue with my lock cylinder before. Other than that, outstanding work, my car has never looked so good.
Each time we used your service, our cars look brand new. Have recommended your services to friends and family.
Vehicle Make : Mitsubishi
Best body shop I've dealt with, including other ABRAs.
They did a great job! It came back looking like new.
Richard was amazing! very helpful when we called him to ask about the status of our car.
Dashawn was so amazing to work with, he was with me every step of the way! I like how he puts the customers first and is very professional. Thank you Abra team for making my car look amazing again for when my husband gets home!!!
I've been to many auto body shops and I have to give you guys a A in all areas of service,customer service is the bomb all the way from reception to management.I felt so comfortable with them. If you're looking for a auto body shop....this is the one and my Mercedes Benz will always stay faithful!
Thank you so much,
Though I was not happy with a decision made by USAA the tech kept me informed daily of progress. My car also was very clean.
DeShawn was very helpful with all our questions and with complete customer care.
The team that worked on our Jeep did a great job and the customer service was excellent
Everyone one was so nice and accomadating. Excellent work.
Great experience with knowledgable representatives!
Great job!! Will recommend you to everyone
Thanks so much! Great customer service and genuinely nice folks. A pleasure to do business with!!
I was completely satisfied The customer service was excellent My experience with Mr Deshawn Was very good Thank you so much
I am in Arizona. my son says it looks fine.
You guys were great! Unfortunately I need to bring my car back for a few things that need to be checked out.
Very professional and made it a point to work around my schedule! Excellent work, cannot even tell my car had any work done by the shop! Will be returning if I would ever need work done.
Thank you for taking such good care of our car. It was done faster than we expected. Your team was very helpful and they cleaned the inside and outside - big plus!
In a word....Impressive! From the receptionist (Misty), to the service tech (Richard), and the men and/or women completing the repairs, it was "first-class" service all the way! I especially liked the text updates as I found myself away from my primary contact number quite frequently, but the text updates kept me informed of the repair process. Thank you Team ABRA!
Great workmanship and unbelievable service. My car was ready in 2 days. That's far earlier than I expected. I thought the paint would take longer than that just to dry! And LaShawn was great to work with. Very nice guy and professional. Thank you
You guys are so awesome to work with and your repairs are top notch. Thank you so very much.
I was very pleased with the entire process.I was kept informed as to what was being done to my vehicle. Everything was done in a timely manner. And I was pleased with the workmanship and the professionalism if the employees. 5 star service.
Thank you, Dashawn, for working so hard to get my car back to me as soon as possible!
Vehicle Make : Mitsubishi
Just waiting for a part to come in to finalize the repairs. Everyone has been great so far!
The whole experience was just great!!!!!!
Vehicle Make : Volkswagen
Mostly satisfied but took longer than I had expected.
My Car looks amazing . I had the best experience and everyone was very nice and professional .
Everyone was professional and kept me informed through the process and job was done well!
Vehicle Make : Volkswagen
Linda,Misty,and Mark were very professional. Should I ever need auto body work done, I woulwould come to Abra. Thanks again
Vehicle Make : Mitsubishi
The customer service staff kept me well informed, and the repair staff did a great job with the car.
Extremely friendly staff and continuously kept me informed on the status of my vehicle. Definitely will keep them in mind for any future repairs.
Great experience . Was kept up to date and informed through the entire process. Highly recommend.
Would highly recommend Abra to anyone needing car body repairs.
It looks great! Thanks so much.
I appreciated The way I was treated in the job that you did
Matt at the Abra Auto Body and Glass at South Tejon Street in Colorado Springs was very helpful and professional. Every day that my 2009 Hyundai Sonata was at Abra, he called me and gave me a status update on my vehicle. Should my vehicle need repairs again in the future, it would be a pleasure to deal with Matt and the other professionals at Abra again.
I was impressed with the workmanship at ABRA body shop. Matt kept me well informed every step of the way. Thankful that I chose ABRA.
Thanks again for great communication and service. Expectations were exceeded.
Excellent customer service and communication around the status of the repair. Great results. The truck looks great!
Vehicle Make : Mini Cooper
They did a great job on the repair. They did a great job keeping me informed. They treated me very well.
I appreciated the updates on the status of my repairs from the time my vehicle was dropped off to the time it was ready to be picked up. I was very satisfied with the repairs.
Professional in every aspect, from reception, phone service, waiting lobby, Matt the person assigned to my case, the contact throughout the entire process, I am very pleased. Thank You Matt for a great experience, for your kind attitude and professionalism, and for the very quick turnaround.
Great job by all. Work looks great. Staff very friendly and helpful. Nothing but praises for the whole team.
Excellent service and communication. They did an amazing job on my car, and kept me updated on the progress almost daily!
The team was awesome to work with. I worked directly with DeShawn who was in constant contact with me on the progress of my truck. Even when my truck had to go to another shop for further repairs he gave me reports of that shops progress as well. Misty always answered the phone and used a genuine greeting and always made me feel like I was the only one she was assisting. At the time of pick up both DeShawn and the Manger stayed late on a friday so i could pick it up before the weekend! They both then walked the truck with me to make sure everything was completed to my satisfaction. Thanks to all because I am sure there are more people behind the scenes that help make this happen so smoothly! Thank you Kea S
Efficient and well informed. If I could recommend one thing, for the amount of money spent to fix the car and when sending it to detail, it would increase my satisfaction level immensely if the inside was cleaned as nice as the outside. It was vaccumed, but crumbs remained in seats and cup holders, etc. The little things make a customer remember. It makes you love your car and experience fully.
Matt kept me well informed throughout my vehicle repair process. He was very professional and courteous.
GREAT WORK, REAL FAST! Couldn't be happier.
Just that it was execellent on how the paint matched job very well done
Every one was really nice
Very much appreciate Dashawn's courteos attitudes and keeping me up to date with developments. Door looks great, no complaints. Car was nicely cleaned inside and out. Congratulations on a job well
Great staff, every one I spoke with was very kind and helpful.And I got my car back quicker than expected.
Vehicle Make : Volkswagen
The outside and inside were fine, however the trunk carpet was not put back the way it should be. I had to pull everything out and put it back in place. I didn't expect to see that since everything else was wonderful.
I'm very happy with the customer service and how fast it took to get my vehicle done everything about the Tejon location Abra was happy about. if I ever have to get work done on my vehicle again.my car will becoming too you guys again. huge thanks to misty and Matt for taking great care of me. And thank you forest the tech for doing great work on my vehicle. I've never been this grateful with a shop. Thank you for everything
Great job. I liked being kept in the loop on progress and the extra effort made on a few last minute smudges we found.