Chris was great, understanding, and professional! Kept me informed all the way - daily! Excellent job on my car! Thanks to the entire team for taking such good care of me! You have my vote as best car repair center - 5 stars!
Kept me informed throughout the process
Great service! My car looks great. I would recommend Abra and use them again.
Excellent work completed very quickly and excellent customer service!
This one of the most disappointing experiences I’ve ever had. I had gone to the Abra in Longmont, and they were FANTASTIC! Literally the nicest people I've come across, and they earned my business hands down. They had said that they could fix my car themselves and get it back to me the 2nd or 3rd week in Feb, but if they outsourced it to CO Springs, it could get done sooner since they weren't as busy (we just had a big storm in Boulder resulting in lots of accidents). Assuming all Abras were the same, I obviously chose to get my car back quicker, since I'm sharing one with my husband and it's extremely inconvenient, as you can imagine.
So, my car unfortunately gets sent to the Abra in Colorado Springs where they take 3 weeks longer than Longmont had quoted me to get my car back. When my car WAS finally returned to the Longmont location, they had to take an extra 2.5 days to have a mechanic do more work on it because it wasn’t done being fixed!
Monique was a customer service nightmare! Zero accountability and very unprofessional on the phone. Had an excuse every single time she talked to me, couldn’t give me anything close to an estimate on time, forcing me to push back work trips. I finally got me a free rental, but she sent me the phone number for one location and the address for another so My boss ended up having to drive me all the way back in 5 o’clock traffic to where we had just come from, and when I finally got there, the only vehicle Enterprise had for me was a minivan (a dodge gran caravan to be exact) which cost a lot to fill with gas and was such a pain to get around in.
Thank god for Misty taking over my vehicle repair. She was so attentive and so apologetic and actually helped move my repair through quicker. Thank you, Misty.
I can already tell my alignment is off and I’ve had my car back for approximately 12 hours. I have no idea what else could be wrong, but I pray it’s nothing. I can’t imagine dedicating even more time to this accident, even though, yes, I will be yet again driving to Longmont, to get this checked out. I sincerely wish I hadn’t paid you the $500 deductible. You don’t deserve it. I almost wish I had totaled my car... now that probably would have been worth $500. At least then I would have confidence that the car I was driving was actually functional and not going to cause me mental anguish or physical harm.
I would probably use Abra in Longmont again (if the places in Erie were booked) but I would sincerely discourage you from sending anymore load lifting cars down there. They are really giving Abra a bad name.
Thank you to all who did actually assist me. It’s nice to be back in my car (maybe) after 6+ weeks of shenanigans.
Your staff were excellent. They handled everything for me, very minimal effort. Super fast service as well. Awesome idea offering coffee and water.
Missy was extremely nice and pleasant to deal with. She kept me updated at every turn and made the entire process very pleasant. I am in the auto industry and would recommend ABRA to everyone!
I liked the daily updates
I was glad to be getting text updates every day.
Your hardworking staff did a great job fixing my car! It looks brand new! I’m very satisfied and happy to have my car back! Thank you very much! And Monique never failed to give me updates about the work done and being done with my car. She’s been very helpful and I appreciate her. Thank you very much!
You guys always come through! Great Service!!
Good work good work, very professional
Some missed Communication caused me a bit of anxiety.
Quick and professional service
I am beyond happy with my repair! You guys really went above and beyond and made the process very easy! Thank you!
Excellent repairs. Good communication.
Monique was Excellent,informative,precise,thorough, punctual, did what she said and when,top notch. I was very satisfied with the way Monique took care of my collision needs. Monique provided me with awesome care, she told me what was being done, she was always available and she answered all of my questions .Thanks a lot for helping my wounded car and my family.Most of all thx a lot for Excellent service.
Monica did an excellent job of updating me on a routine basis.
Vehicle Make : Volkswagen
Great team and great service! Thank you
Very professional. The communication from your team was outstanding!