Excellent customer service
Vehicle Make : Volkswagen
The process was well thought out and seamless, ongoing communication was excellent and I am very satisfied!
Jim at the Bloomington, MN location was wonderful! He kept me informed throughout the process and was so friendly. He made sure I had a great customer experience.
Thanks for the work !! It looks like new !!
You called me Sgt. outstanding!
Everyone was beyond helpful and kind. They were efficient and very good at keeping me informed of the progress of repairs
That was easy in and out truck fixed just in time for snow
Tonight the person I worked with and and I have accusing me of stealing and lying never apologized and I will never be back my girlfriend was going to come there today and I told her not to waste your money
The person I worked with is Jim from the Bloomington Minnesota store
Really appreciated how helpful Tony was throughout the entire process. Thank you!
Thanks to Natalie in particular. She made sure my repair was handled with care.
Natalie always kept me informed on my cars progress and delivered the car sooner than anticipated!
Friendly and professional services
Tony is an honorable manager. There was an issue w paint and he offered to rectify if it didn't blend out after a few washes
Everyone involved in the process that I worked with was very helpful, courtesy and amazing.
Great people to work with.
Everything is great! Thanks ABRA
I'm super satisfied with ABRA AUTO BODY REPAIR
why? Because they do my car like brand new again
When the car was in a deer big accident all right side was destroyed thank you so much for your hard work ABRA TEAM 100% Satisfied
Phil was great! Informative, questions answered quickly and service was very fast!
Your staff was very friendly. Phil did a great job and my car looks beautiful. My only comment would be that I was promised a shuttle for a ride home but I didn't realize that I'd have to use my own car and then have a stranger drive my car back to ABRA. I was kind of uncomfortable with that. I think if you have a shuttle service, you should use the company cars and not have a customer have to use their own car and let somebody else drive it back.
They washed my car and cleaned out my car and made it smell
Much better. I was very impressed.
Thank you for taking extra care of my car and repairing it so quickly!
The entire process was stress free. Your staff were all very friendly and helpful. If we need bodyvwork again, we will be back! The Rogue also looks great. Thank you so much!
Fantastic work and very fast.
It was a great job done on time. Thanks
Natalie kept me in the loop on the progress of my vehicle, either with phone calls and/or messages, and I received text messages almost daily. Natalie was amazingly helpful, informative, and showed a genuine concern for the entire situation. :)
Vehicle Make : Volkswagen
Phil and the team were great to work with and the car looks great
Everyone there was completely wonderful. It's almost worth having to do bodywork again just to visit once more.
They were so great about keeping me in the loop on the status of my repair
Excellent service from start to finish
The 50 deposit for the rental car was the money returned to my credit card
Yes we are satisfied with the work performance that Abra personel accomplished to our vehicle,
Thanks so much for everything.
Fantastic job.. We are sooo happy with our jeep.. Phil was awesome and helpful.. Thank you.
Excellent communication, service!
Honest appraisal. Friendly helpful staff that answers all questions. I was given options for parts used for repairs. Timely updates and very convenient to have a car rental attached .
I had my car repaired after being rear ended. The bumper and tail pipe required replacement. Now my car runs rough and there is a vibrating noise coming from the rear of the car. This is all new. I called Abra and let them know of the problem. Today is Friday and they are not able to assist with this issue until Monday. I was told by Abra that it is safe to drive over the weekend. I hope so because the car sounds terrible.
Excellent service and great daily communication regarding the vehicle status
The work was done super fast, I got a rental to use during repairs, and I got my car back all fixed - and detailed! Awesome!
Very nice experience. Thanks to all.
Mike was a great representative at my local Abra in Bloomington MN.
This team was absolutely wonderful. A definite cut above the rest. Turned an annoying experience into a pleasant one. Thank you!
Everyone was friendly, nice and helpful. Great experience and they always kept me updated every step of the way.
Impeccable service from the first call, drop off, rental car set-up, updates, and pick up.
Their service was impeccable and extremely courteous. I will definitely recommend to friends.
Everyone did a great job- thanks for getting me back in my car without delay.
Tony was the consummate professional, as were all the ABRA people I dealt with. Couldn't be more pleased with the service provided.
Car nice and clean too! Nice job.
I am extremely pleased with the results of my car and your customer service went above and beyond. So nice! Thankyou so much for everything!
This is the first time I had one of my vehicles repaired where the shop cleaned the inside of the vehicle Thank you
This was my second time going through ABRA. Both times ABRA was very professional and efficient. Excellent quality. I highly recommend ABRA. Great work!
Vehicle Make : Volkswagen
Awesome job!! I'm sure that you guys must have used dry ice to pop
Out the dent like I have seen on UTube. But anyway thank you for the
Thanks so much for repairing so quickly! The detailing was a surprise and a nice plus.
I am very happy Abra repair my Toyota camera tanks so much.
It was done well and very convenient
The team did a great job repairing the vehicle and had no problem answering my many questions and concerns. Fantastic customer experience. They absolutely put the customer first.
Courteous and professional staff. Repairs were completed several days ahead of schedule.
Very courteous, made the process smooth and easy, done earlier than the original timeline you mentioned...what more could a customer want??!!
It was fast, courteous, well done work, great communication. Plus they cleaned inside and out. Very satisfied.
Thanks for phil and mike and the rest of the Abra cree things turnd out just great God bless staff at Abra
Everyone was friendly kept keeping you up-to-date on what was going on and finished on time and everything looked great
John Miller was excellent
The service outstanding
I rate it a 10
Used non-OEM parts and I could tell that work was done. The driver side that had work done did not look like the passenger side.
Vehicle Make : Volkswagen
wonderful staff!!!! patient, friendly, efficient, professional!
It was very well done and the communication during the process was very constant and curteous
Vehicle Make : Volkswagen
They are also amazing
Good communication and the car was finished early. Thank-you
Appreciated good service and thanks Phil of American BLVD location in MN.
Everyone was very nice kept me informed and did a great job.
I was amazed at how quickly the turnaround time was. My car looks beautiful!
It's a nice touch that the car was thoroughly cleaned inside and out. A beautiful job! I really appreciate it.
I also think the staff was very friendly and professional. I got constant text and phone calls aprising me of the progress on my car.
I was referred to your business by my sister and I would definitely recommend it to my friends.
I so appreciate Phil's daily calls keeping me apprised of the status of the repair of my car. He was always informative, responsive and friendly. Excellent customer service!
Tony was great in providing an excellent customer service and fantastic repair work. It was a great smooth experience and I'll wait to see how the paint and body work hold after a week, just to be cautious.
Absolutely the best service and results! Thank you.
You took very good care of NY car. I loved the communication every step of the way and not once did you ever make me feel stupid. They even did a quick clean of the I side of my car. I will defiantly recommend you
I was treated with respect, and my car looks wonderful. I even feel like I got a good deal! ????????
Vehicle Make : Mitsubishi
ABRA in Bloomington rocks! I couldn't imagine getting better service. Mark.
Great service and friendly receptionists. Very satisfied with the service.
Great service! Great updates! Work was great and timely john was very informative kept me updated truck lpoks great
Outstanding service. All staff top knotch.
Quick, efficient, beautifully done. Good communication and updates.
Tony was great to work with. Much appreciated.
You guys were quick, friendly, and did great work! Thank you!
Vehicle Make : Volkswagen
Everyone at the shop did a great job
They did a great job with my car and keeping me up to date with what was going on with the repairs of my car as well! Everyone was very helpful and friendly and I would defiantly recommend this location to people I know.
Vehicle Make : Mitsubishi
tony was great. easy to work with and communicated very well.
Little more could be done. Overall great
Tony was friendly, professional and my car came back looking good as new. I couldn't be happier
Timely and responsive high quality work and service. Fantastic daily updates and overall communication throughout the process!
Thanks much for the great job & best service. You are all so nice & helpful! Wishing the best for your business! :)
Please explain before you ask people to sign any forms
This was the best experience I have ever had. I would defiantly go back and recommend
Very turnkey! Great experience
The work on my car was done so quickly and my car looks great. They kept me updated on how far along they were in the repairs and got me in and out of there so fast. I would definitely recommend ABRA.
Vehicle Make : Volkswagen
You kept me updated in daily basis and matters. I returned the rental car empty and and I saved 20 cents per galon. Saved time and money. Total package...
We just got it back today, but it looks great and the service was very good. Thank you.
Everyone was very efficient & friendly.
Your customer service was excellent and my car was done so quickly. Thanks for fixing it and returning it in a much cleaner condition. Thanks.
Vehicle Make : Volkswagen
...It the shop 9 days to repair the body work on my car. It took a Volkswagen Dealership 8 days to repair the damage that Abra had caused (they destroyed the ECM).
They called me about 4:30pm the day it was supposed to be done (I was in a meeting at work) and left me a voicemail simply saying that "Your car isn't currently able to run, we're having it towed to a Volkswagen Dealership right now" along with zero other information. My rental car was due that day and by the time I got out of my meeting they were closed for the day so I had to call their Headquarters as well as my insurance company to figure out whether or not I would have to return the rental car.
Finally when the car was ready to go when we stepped outside to talk about the work done he said "Well what happened was... Know what. I'm not even going to talk about it. All I can do is apologize", when I wanted to know what HAD happened. I was more than nice and understanding on my part and had to tell Phil three times "Ok. Just keep me in the loop." three times.
The part that will keep me from ever going back to Abra or EVER suggesting anyone else from going there is the fact that after he told me that he indeed was going to ignore the enormous screw up on their part, Phil decided it would be a good time to tell me that Abra has a survey and "It's a survey scaled 1 to 10" [It's not.] "Anything under a 10 and I fail". He then proceeded to wait an awkward two minutes presumably to wait for me to interject and console him that convince him that he did a good job then followed up with "but hey. I'll leave that up to you" after the two awkward minutes were over.
Phil didn't talk about any of the work that they had done, he mentioned the hood was replaced after wiping off the dirt from the hood because it looked like a scratch.
Since Phil informed me that it's a 1-10 survey I'll input my own scores.
Satisfaction: -1. They caused a part to have to be replaced I had to drag out of him what had happened, and then KNOWING that they caused the damage to my car and forcing me to wait until it was fixed, they didn't even wipe down the car to make it look nice.
Instead of recommending someone "that you were completely satisfied with your recent repair experience with us.", I'm instead going to warn people that luckily people in Minnesota have the option to choose where to get their cars fixed, and this appears to be a perfect example why.
Enterprise rental did not tell me about gas and credit card charges
Very speedy, car looks great.
Let me just say that Natalie made an inconvenience like being rear ended and needing bodywork done as pleasant of an experience as possible. Well done, girl. Oh! And cleaning the interior and exterior of my car was a dope move.
Thanks you all!
My car looked great and on top of that amazing customer service!
Very nice and quick service. The office staff was also very friendly and efficient.
Everyone was extremely professional and kind! Thank you!
I've used abra many times andthe interior of car wasn't cleaned. Maybe it's a new thing with abra?
Otherwise, exceptional service from Tony and Natalie.
I was so impressed with the fast turn around if my truck but more of the amazing Corespondence with text and phone calls about the progress and how things were being done! Have only bragged to everyone I have come in contact with of the amazing service I received!!! Very impressed overall !! :) thank you to all involved right down to the great detailing job!!!
The incident resulted in the intersection median being redesigned for better traffic
safety and awareness by the time I picked up my van! A ware up call for better traffic
My car isn't finished. The lock isn't going up and down and my door is not opening and closing smoothly and without loud clicking sounds.
I appreciate that you dropped it off but the work is disappointing and unfinished, due to this not being done to acceptable standard the card isn't authorized to be used by your firm.
I was referred to you by my insurance company and am admittedly disappointed by this shoddy job.
You promised me that this work would be done in a quality manner, after I explained that I had troubles with LaMettry's in my past, you reassured me, the work was obviously not checked by a manager, I feel taken advantage of.
I will follow this up with a voicemail and a call into the insurance company.
Vehicle Make : Volkswagen
The communication was amazing! Thank you so much for being on top of everything
Great job excellent service
Vehicle Make : Range Rover
I will always use this Abra location.
I talked to representative about glas and it was not done. Other items discussed was also not done. I will look for other place next time for repair work.
My car was completed a day sooner than originally stated! I even it back cleaner than when I took it in!
Friendly employees, quick service, the repair looks great!
Excellent service and excellent work! Keep it up!
Very prompt and great service overall
Timely update on repair progress is commendable. I would love to come back whenever auto body shop is required.
I received the best customer service of my life! I am sincerely impressed, esepecially with Tony the auto body technician. He was extremely professional and proficient. I will never go anywhere else for my auto body needs.
Mike was fantastic to work with. He kept me updated the whole time, and went back and forth with the insurance company so I didn't have to. My car was finished earlier than I expected and is like new!
Great service friendly and courteous staff was a great experience
Very professional! Will recommend.
I was very happy with short amount of time it took to repair my car. Also, I was very impressed with how I was constantly being updated on the status of the repair process, it really made me feel like ABRA truly cared about the work they were doing for me. Lastly, every employee I worked with from start to finish could not have been more helpful and friendly. I will gladly recommend ABRA to anyone I know who needs work on their vehicle.
All aspects of my experience were very positive. I especially want to compliment Tony. He's excellent at what he does.
Everyone is very friendly and the consistent update is great. Thank you for your service.
Appreciate the attn to detail & close communication
Everyone was very pleasant.They wanted me to be completly satisfied.Thank you.
Everyone was so helpful and thoughtful! The car looks amazing!
The service was great, and they kept me in the loop. My claim was handled wonderfully and I would highly recommend this shop.
Mike Campion was superb in my customer service experience. He not only was able to get me in a day sooner than I had thought possible, but he also did an excellent job of keeping me in the loop as to the status of the repairs being done. I would not hesitate to recommend Mike and his team to others that are in need of auto body and glass repair on their vehicles.
Solid work, great service. Thanks.
Job was completed very efficiently. Staff was helpful in explaining what needed to be done to fix my car. Repairs looked great!
Natalie and her team were amazing to work with. I had updates daily and I knew exactly what was going on. I sincerely appreciate Natalie and all that she did for me!
Natalie was prompt, curteous, sincere and the work was perfect Thank you, Abra.
Kept well ingormed. Car looks great. Everyone did a nice job. Thank you.
You were extremely helpful and did an amazing job. And got the job done fast too. Thank you so much for everything!
Tony Foss is kept me informed daily until my
car was done! No other body shop has
ever done that for me! Thanks
Tony was excellent. He kept me updated all along and the end result was great. I am really happy with the service and will definitley recommend Abra and Tony to my friends.
You guys are amazing.. Your staff is is what makes this location great. I would invite anyone from this location to a holiday dinner! Tony is a tremendous asset to your business and I would refer anyone in need of auto body repair to him.
I am totally impressed with the seamless process Abra auto body and glass and GEICO work to make their customers service TOP Notch. Thank you.
Oh, and the communication to the customer was absolutely great!! Letting me know, as you go, was very comforting.
Tony was so very thoughtful, direct, and kept me informed along the way.
Thanks for doing a great job on my bumper cover for my grand prix thanks again tom
The guy who handled my car, I believe his name is Phil, was very professional and engaging. The lady at front desk was also quick and competent. Overall, I am satisfied with service, thank you
Impressed with how great and quick the service was! Thanks!
Mike at Abra is the best. He truly cares about people. He kept me up to date on the progress of my vehicle. I would highly recommend taking your car there and have referred other people.
Very fast & friendly service
10 plus a very pleasant experience with all of the staff! Very impressed and will not hesitate to recommend them. Aside from repair, they cleaned my auto, felt like I was departing with new auto????????...five stars!!
Very kind and profession staff and job is quickly done than I expected.
many thanks! this wasn't my first visit; however, i'd like it to be the last... vehicle was completed two days earlier than original estimate.
sincerely do recommend ABRA whenever asked.
I was very happy with the service I received recently from Abra. Tony was especially helpful. I will be coming back again. Thank you!
Tony was great and definitely cared about our needs and took excellent care of our vehicle.
Great job all around! Everyone was was very friendly, helpful,and professional. Tony made sure that I understood the process and made sure to answer all my questions. The work was done very efficiently and the communication and workmanship were excellent! I am very grateful! :D
Great communication and the car looks great too. Thanks! Would be nice if there were a way the car could be aired out of that paint smell. Maybe unavoidable?
Mike and his crew exceeded my expectations and kept me informed during the entire process.
Tony was very prompt and my car was repaired sooner than expected
I want to commend ABRA in Bloominington,MN
For their excellent service..especially Natalie who was in contact with me in a timely fsshion...but the whole crew were professional and personal...and handled my case perfectly.would recommend them in a heartbeat to anyone......THANK YOU..!!
I got three quotes and Abra actually was the highest. But I have no regrets having my SUV worked on by you. The process was painless, frictionless, and Phil was the greatest. The fact that you were under-time and on budget was gravy.
Phil was super nice and explained everything thoroughly. It was very convenient having Enterprise car rental attached.
We were impressed by the speed and quality of the work done. Appreciated being kept informed during the process and as well, a bit of extra attention to some issues with our vehicle.
Dropped the truck off Tuesday, was informed less than 48 hours later that it was ready for pickup. Also appreciated the help with getting our rental car. Thanks to everyone at Abra! Highly recommended!
Mike did a great job! Thank you so much!
the work on my car was completed on time as promised and they washed my car! washing and vacuuming my car was a completely unexpected surprise but an awesome surprise. the staff that I worked with were considering professional friendly and efficient. thank you Abra!
Abra did a great job. Everything was super easy and very well done. I'm very impressed. My car hasn't looked so good in a long time. And customer service was excellent.
Thank you very much for the fast and incredible service
Thank you for the great service.
Excellent service. Thanks.
Everyone was very kind, considerate and helpful. I really appreciated the professional way I was treated and also given a ride to and from ABRA.
Fantastic service. Phil and anybody that worked on my vehicle deserves a raise.
The costumer service was great and they did amazing job fixing everything in timely matter
Super fast service, great representative! Would definitely go back.