Very Professional Car Looks Great!
Repairs done in a timely fashion – thanks for the thoughtful gift of little extra paint. all personnel were very friendly and professional
Did a nice job at a reasonable price.
Repaired quicker than expected! ! I have used them before and have not been dissatisfied.
I liked the text message updates and friendly service.
The work and accompanying service were as always, excellent!
Your work is excellent. Your phone system and text is not good at all. When you finally get someone they are totally helpful and always pleasent. I have never had bad work from you over a 30 year plus time.
Everyone was very nice and they did a great job
The work looks great, and everyone was so great to work with. The job was very prompt and I was kept informed of process along the way.
Excellent service and the repairs were extremely well done.
Excellent service. Always kept me updated. Coordinated my rental car, cleaned my truck and even gave me some touch up paint.
Personally,it was a great experience!!! Thank you very much for yoir excellent and Profesional work amd service...sincerely David A
While my car was being towed in, I stopped in the office of SMI and talked to the appraiser, informing him that, besides the major damage at the front of the car, there was also some nicks and scratches on the rear quarter panel that were damaged due to the fact that the other car's grill work had come free and was air borne, striking the rear of my vehicle. When I picked up my car, nothing was done to the small amount of damaged on the rear panel. I was told to bring it back in on Monday .
I appreciated the constant updates via text. My car was clean and vacuumed when I picked it up and the work on the hood of my car was impeccable. Excellent experience !
Best shop in Louisville staff is awesome
Everyone was very friendly, competent, and informative. I would recommend SMI to anyone who asked. They made a bad situation, car accident, a lot easier to endure. Thank you, SMI!!!!
I was disappointed that SMI got confused about my claim, which delayed my repair by a week and caused great inconvenience to me. I will explain more on a phone call.
They did a great job with my car. It looks nearly brand new! Thanks so much! I greatly appreciate the job you did!
Great customer service and collision work. Finished the work on my car several days ahead of schedule. I highly recommend SMI!
Efficient. Repairs were first rate. Staff were friendly and helpful.
Vehicle Make : Volkswagen
Your service was impeccable and above expectations! The status updates were great, you cleaned up a window with peeling tint that was unrelated, and detailed the car just for the sake of delivery. I give you all 5 of 5 stars all day long. Thank you.
The staff is very professional and very Friendly. Eager to please and they make you feel comfortable enough to answer any question you may have. Only thing was the automated text system kept saying my car would be ready to pick up at a certain time so I put my plans on hold only to find out it wasn't ready til days later. But overall I'm very HAPPY with the service.
The turnaround time was incredibly fast. The communication was awesome every step of the way. SMI will be my top choice and my top referral to everyone!
As soon as I found out that I could choose where my car could be repaired, I knew immediately that I wanted SMI to do my repairs. There was never a question. SMI's reputation as an honest, trustworthy company fueled my decision. I am completely satisfied and would recommend your services to anyone. You've got another customer for life!!!
First time experience was good! Job completed in half the time allocated!
You can't tell there was ever any damage.
Everyone I came into contact with was super professional and friendly. I loved the text message updates. Very nice process. Efficient. Loved it!
The repairs were impeccable. The detail done on the inside and outside was also a very nice touch and much appreciated. The customer service was great. The only complaint that I have is that the tinting on my front two windows were scratched badly during repairs
You kept me in touch frequently and my repaired car looks great.
The technician did an outstanding job on my daughters vehicle.
I appreciate all the hard work from all your employees to fix my car quickly and efficiently.
Thank you, for an excellent job.
I was completely satisfied w the color match and pleasantly surprised to receive the call about my passenger head light bulb . thanks for your thorough and outstanding service. Kevin F
Vehicle Make : Volkswagen
My experience was wonderful, I rec'd updates throughout the repair and the time of repair was exactly what the estimate stated.
Kept me updated on how the repairs were going. Any issues I was called and was provided a time of completion. I don't want to make it a habit to come here, but if there should ever be a need I would definitely come here.
SMI is the best in the city. The employees are great, and the work they do is the best around. I will take any future cars needing repair here, and will recommend their work to anyone. Great team that does great work!