My CRV was repaired with Smi's customary excellent results. The repairs were also completed about 3 business days early. Will continue to recommend to friends.
Good job on the repairs. I was informed about the status of the whole process. My car is a 2010, so I kind of felt like something should have been said about how the paint is going to be brighter on the side that was repaired, in contrast to the rest of the car. I understand paint fade over years of owning your car, but maybe I would have instructed to paint the whole car. This is my only issue. But all in all, good job!
Car looked great -- thanks for washing it as well as repairing it!
Troy was my service manager, and he provided outstanding customer service. I've always had good experiences at SMI. I've been a customer over the past 20 years or so with three different Saabs I had the love and misfortune of owning. They needed various mechanical and body work done. This time, however, was the best experience. Troy was great, keeping me informed of the progress. Anyone I talked with on the phone also were terrific. Well done, SMI.
Our vehicle was ready a couple of weeks early
Very professional, excellent service!
Management and staff were courteous, efficient, and thoroughly knowledgeable in every respect. Repair work was done exactly as promised, with e-mail updates provided at each stage of the process. Upon delivery of my vehicle, the technician buffed out several small blemishes (not included in the work order) at my request; he declined to accept payment for the extra work. This is above-and-beyond service. Yours is an exceptionally professional organization!
Looks great and delivered ahead of schedule!
Troy and the receptionist were
great. It's never easy going thru a process like this and having folks who are pleasant makes for a much better experience. Car looks great.
There’s still a piece on my bumper missing... also I’m having problems with a mirror I brought it to install, we believe that wires are crossed since it is moving some directions.
The quality of work was outstanding. My car looks like it came off the showroom floor. The best thing about my overall experience was the customer service. SMI kept me updated about my car repair daily without fail. Highly recommend them to anyone who is in need of body repair.
excellant work, timely,USAA is great, third repair at Smi
They were very helpful and extra kind in explaining many things that I did not understand.
Was out of town during work on car. Smi kept me informed and held my car while out. Drop off quick and easy. Staff extremely courteous.
You did a great job, first keeping me informed
of progress and shortening the promised completion
of repairs. The work looks good just like nothing
happened. I am very satisfied with the work
Amazing, beautiful work!
You outdid yourselves with getting my car back to me so quickly.
With grateful appreciation,
Lee Farris and Kimberly B
The front bumper makes the car look brand new! I am very satisfied with how it was fixed, along with the fair pricing and being done in a timely manner!
The text notifications were a great idea but were only used once (without prompting). Additionally I had to call at 4 on the expected completion date to find out that my car wouldn’t be ready till Monday.
Thanks all. Very professional and timely.
5 stars on everything! Thank you!