They did an excellent job.
Car looks great. I was contacted several times when it was noticed that additional repairs were going to be required, and as such it would take a little longer than expected, which was fine. The representative on the phone was courteous, knowledgeable, and to the point.
Great customer service. Kept me informed on the progress of my car.
My car was NOT completely detailed!!!
Did not complete the job. There’s paint missing on the hood that Happened when I got into the accident and I was told it would be taken care of then it didn’t and I was told that it will not get fixed. Very disappointed and unsatisfied.
The quality of the work met out expectation. A final inspection and review of work completed was not performed when we picked up car.
We appreciated the great communication via phone and texts! Thank you!
I was told the car would be done by 10/10. I had to call back everyday for a status as the case manager wouldn’t call back until the vehicle was completed. I didn’t get my car until 10/15.
I really appreciated the way you kept me informed. I have really appreciated especially you bringing my car to my house. Thanks for everything.
I can’t say enough about the service I at Cooks Collision. I was pleasantly surprised by the service all the way around. What stands out the most is the calls that I received throughout my repair.
My car looks great,the people were great overall great service.
On my way home I notice paint run on the side mirror. I need it repair and refinished. Other then that issue, I’m very please with update information and fast service.
The Back bumper wasn’t touched up as discussed, but everything else looks great!
Was told that they needed to schedule the pickup of my car so they can clean it. When I picked it up the car was delivered filthy both inside and out. My windows inside and out were covered with gritty dust. My new rugs and seats billowed with dust when touched. Lastly, my car is covered with dirt and hard water spots. I reported this while at the shop and over the phone. I sent a few photos but the hood, roof, trunk and rear bumpers and lights are covered in reddish dirt and hard water spots. Because the car sat in the sun the water spots etched into the car.
My experience with cooks was great! They were fast very friendly and overall a good company to work with. I will recommend them to everyone!
Very good customer Service
Exceptional service courtesy and work. Highly recommended.
Excellent prompt service. Repairs look spot on. I would recommend Cooks to anyone who needs auto body repair.
Great customer service from cooks as well as the Geico reps