Finished well ahead of schedule. Cordial and careful. Excellent work, and guaranteed.
Your office manager (Heather?) is professional and accommodating. She made things easy and went out of her way to help me, even got my rental car to start when I couldn't. I like the rental car service to Cook's Collision. Most of all, I like it that my car looks like new, that your shop did an excellent job.
My car looks beautiful again!
Excellent customer service. Marlene and the rest of the staff at Midtown location were wonderful. Thank you!!!!
CDR NC USN (ret)
Work was fast and it was easy to work with you!
Great service and my car was beautiful when I got it back!
Absolutely first class execution. Could not be happier.
They were fantastic! Would recommend to anyone. Was even ready earlier than expected
There was confusion at Cook's regarding arrangements of
Rental car. I statedfrom beginning that I preferred Enterprise to Hertz---I was firmly pushed toward Hertz and ultimately agreed to go with Hertz. (Turns out someone from Cook's had called Enterprise prior to my being "ushered" toward Hertz. There was a pick up driver from Enterprise, seated next to me on your bench -unbeknownst to me, when i said I'd go with Hertz .).
Experience at Hertz was NOT pleasant/efficient. 90 minutes to get a rental car is
The text messages were completely different than what we were being told over the phone about the repair timeline. We also received conflicting information over the phone, and were told someone would call us back and they did not. One time we called and asked about our car, and were told we could not get an update because the woman overseeing our car was not in the office. That seems ridiculous. I had good experiences with your shop in the past, which is why I selected you for our repairs this time. However, based on this past experience I am not sure I would return.
Everyone was courteous and the service was easy and so fast. Thank you!
Great communication and service
Vehicle Make : Land Rover
From start to finish I received excellent service. I highly recommend Cooks Collision and will return if need be.
Hi All thanks for fixing my Truck and set up rental car pickup and drop off. I worked with Dana who provided great service. The only clitch was when I picked up the rental at hertz I had to call my insurance company to actually set up the reservation. This may be my issue or state farm policy, not your issue. Actually working with 4 different company's at the same time can be challenging to do. Put your company did a great job. Thank you Dana.
Dana did s good job communicating. Thank you
Excellent service and top notch job.
Everything was done correctly and at a timely manner! Thank you!