Everything about the experience was great. I loved getting the email status updates, and the people were so easy to work with. Plus it was finished ahead of schedule.
Great service. Everyone was really nice.
You increased my expectations in service when you delivered my car to my home. Thank you.
The gentleman who handles the USAA accounts is amazing. Genuinely helpful, all about great service and going above and beyond. This is the third occasion within one month that I've needed to come to Hustead's. each time everyone is great!! Prompt, kind, professional. I am blown away by today's service. My car was broken into last night, I called insurance first thing this morning and thought I'd drop it at Hustead's at 9am when they opened just to see if I could leave there to have them check it out - maybe until USAA called them. Plus I don't have a garage to keep my car secured in. They fixed the window right away, and offered me a donut. Really good People there, I will always come here. Thx!
Always a great job done by you all! You go above and beyond and always take care of my vehicle! Will always refer to you!
I can't charge the plug in battery. Will call tomorrow.
Efficient and well managed. The car did take longer than estimated due to some additional parts that were not diagnosed on initial consult. I would have gladly left the car for a longer initial consult in exchange for a timely repair. But I can't dispute the care and quality of the work!
I was treated with amazing respect and courtesy, and my truck looked better than when I picked it up off the showroom floor.
I was pleased with the quality of the repair. I felt I got good service. Vince handled my job - he helped move the repair ahead of schedule so I could have my truck in time for a work project...
We appreciated your keeping us up to date and prompt completion of the repairs ahead of schedule.
Way above and beyond expectations-- the entire car SPARKLES!
Awesome to deal with your shop. Vince was very courteous and helpful. I'll be back!
Misordered a part. Delayed repair date which already was very long.
Please provide consistent and reliable information about the length of time you anticipate it will take to complete repairs. Please don't text me to tell me my car is "happy" there. After I complained, I feel that the staff made an effort to respond. However, I don't like to have to complain and the explanations provided contradicted one another.
No contact. Too busy I think
Suppose to be done Fri
Finally got it back Tues
I had to call each time
Work was great
No problem with Michael just take a breath
And slow down
Julie was great! Very friendly and made sure she took the time to continue to inform me on my car considering it was away from me for over a month. Very satisfied with her customer service. Outstanding! The overall time was nice as well. Happy I choose to have my car at Husteads. I didn't feel worried that it was in their car lol. She kept up good communication about the process. Thank you Julie for your outstanding service.
Friendly staff. Work was done quickly.
Satisfied for profesenalisam
The service and staff were wonderful. However, my rental was not delivered to Hertz on the day that I dropped it off at Hustead's.
I thank your team for the work they did and their attentiveness in working with me.
I have had my old car repaired other services and I had the best work and treated like a queen the whole time
Everyone was extremely polite and helpful. The car looks great. Thank you so much.
Exceptional customer service and repair!
Helping me with a rental was key. Without I would've been I trouble.
Great job - I will use Hustead's in the future instead of Cook's for my USAA claims, and recommend you to others.
My wife will call Monday morning.
1 car interior was cleaned but money, small change for
Meters, was taken.
2 scratches on bumper were touched up but the match is awful.