Overall the work on the car and comunacation were good. The negative will be: the work was not done on the date I was told the day I dropped the vehicle and also the whole inside of the vehicle smells like some kind of chemical. We are happy with your service though!
The team at Lindsey is awesome! **** Pennfield has the best customer service. Overall nice guy. Very kind. Appreciate working with him. ????
Great job I was happy with the work.
I was extremely pleased with the speed of completing the repairs. Also I appreciated the periodic progress updates.
Everyone was polite and the rental car process was smooth.. my car was fixed in a timely manner and was done well. I would recommend this place to anyone.
Professional, courteous, and helpful staff. Timely repairs performed. Very happy with the job performed.
So far I do not have nothing to say. I like what I am seeing. The techs really did a good job, I like the way my Odyssey look now. Good job team and thank you to all of you.
The car was not done at the estimated time but there was no issue with keeping the rental car. The team was very professional, informative and graceful. My only complaint is the rental - it smelled of smoke, needed and alignment which caused the tires to be bald (I don't think they'd pass inspection) but that's on Enterprise.
Onto the good - really nice facility, fast service in and out with the appointment, the work was excellent - cut no corners and my vehicle is 100%. Oh - when my wife went to pick it up (I was out of town), the battery was dead and they replaced the battery. Amazinging customer service. Thanks so much - great job by all!
The office staff was very responsive. Explained the process clearly and responded to inquiries rapidly. The work itself was well done and finished earlier than expected. Was very convenient to have the rental car in the same location.
Love the way the car looked and the email updates. It was ready when I was told it would be.
Excellent experience from the beginning to the end. The staff was extremely professional and courteous. I am completely satisfied with the repair on my vehicle. Please pass along my sincere appreciation to your awesome team!!!
Vehicle Make : Volkswagen
I notified the office that I would be picking up my car this afternoon. My payment & paperwork was processed swiftly.
After inspecting, I noticed overspray on both driver side windows. The body shop manager promptly removed it.
Before leaving, I noticed an airbag light & mentioned it to the body shop manager. He arranged for someone to resolve the issue, but as of writing this it is not.
It was difficult to properly visually inspect the exterior. It was washed, but much of the car was covered with dust, as was the dashboard. The repairs on first inspection look good, but the overspray & airbag light could not be overlooked.
Truck looks great, you all did an awesome job! Have a happy Holiday!
One tow part from the back of the car was not installed. I was told that it would be ordered and i would receive a call as soon as it was received. I was hoping the job would be completed at the same time. However, evidently the part was small and was lost so it had to be re-ordered.
Their Honest, Quick and Awesome !
Thanks again and Merry Christmas to all of you
Please inform customers on your payment requirements. Example some needs to pay their deductible you need to tell them at the time of quote that the most you can accept in check form is 100 dollars the rest they need cash or a card to put it on
Actually, I was most pleased with the job, there were only two small items. First, Lindsay did a fine job with the repair and paint, but since they did BETTER than factory, the rear wheel wells don't match exactly, now I have to get the left one adjusted????. As to the other issue, my right turn signal has issues, but it still works so no harm no foul!
I am most pleased with the service and courtesy provided during this issue, thanks very much!
Thanks for helpful & friendly service!
I really appreciate the daily updates and professionalism I received. Thank you.
Great work on getting my truck fixed in a timely manner, having a Geico and rental car agent at your location made the drop off even smoother. Thank you for the help.
I had a great experience with the staff of Lindsay Collision. They where helpful and professional. It was a great experience. Keep it uo guys.
Service was great!
Repairs were done very fast!
Got my truck back sooner than I expected.
My truck looks great!
Thanks you so much
No one ever told me the determination of fault and whether I would get my deductible back.
When I arrived at 730 and was told my rental had been arranged there was no one there to process it. There was confusion whether it had been arranged -- our system, their system. Another customer who arrived after me was processed by rental before me, and I ended up there for 1 hour.
Job well done! Vey nice and helpful staff.
I was told on 2 seperate occasions my car was ready and when I came to pick it up something wasn't right with it and you had to keep it longer to fix the issues. finally on the 3rd trip in the car was ready. The staff was very friendly but you shouldn't be telling customers their car is ready when it isn't I made 2 very unnecessary trips to your shop that wasn't needed.
Very helpful service from all concerned. Everyone was professional and had excellent customer service skills.
I enjoyed how easy the whole experience was. Everyone was friendly and thorough. Thank you
Vehicle Make : Mitsubishi
The timing was great, and everyone that took care of my car /me. thank you.
Very organized, very efficient. I have no complaints.
Quality customer service. Will continue to use or recommend for future repairs
I appreciated the friendly people I encountered while I dropped off my car. They explained everything to me thoroughly and the process was quick and easy. I received convenient text messages to let me know when my car would be ready to pick up. And when I picked up my car there was a very friendly gentleman to help bring my belongings from the rental to my car. My overall experience was fantastic. This location has a great staff.
The bumper isn't aligned right
I am going to have to take it back to be fixed
Excellent staff and service provided for a very smooth resolution to the repair of our vehicle.
Thank you to the entire Lindsay staff.
There were scuffs/scratched on the back wing (not sure it's called this) on the top of the back of my trunk. After reviewing the photos that Geico took, they were not present prior to the service. Everything else appears to be done very well, which is unfortunate that those scratched are on the wing.
Quick friendly professional service will tel everony about the great service Thank you to All
Initially when I arrived to collect it after receiving text, it was not ready so had to wait. Received after 20 minutes wait. Driving home discovered there was a film on windows which could not be removed by winded or soap. Had to drive back 20 minutes from my home to get it removed. Plus point Eric did his utmost and beyond to make sure the issue was fixed and even went the extra mile. Thank you Eric and team.
Appreciate all you did to get my 2017 Outback repaired and back on the road!
Very pleased. I was informed of any changes in the date it would be done . If I ever need repairs again I will be back.
My car came back nice and clean and it looked great. Thanks you. I loved the update on my car completions status.
Quick, convenient and quality work.
You guys did a amazing job very outstanding I appreciate it.
Excellent service! Staff extremely polite and efficient. Would highly recommend Lindsey and Geico!
The team was great! Super fast service and very helpful.
Final inspection revealed nobody supervised the work because they called the car was ready for pick up but it was not. I had to spend some time there for them to fix everything.
Awesome, very quick service, zero hassle, quality A+++, car is like brand new!
Friendly staff, thorough explanation of repairs.
Well for one thing after driving the vehicle we heard rattling.come to find out they did not screw the part that is under the windshield wipers .
Vehicle Make : Volkswagen
Thank you being so fast, friendly and clear in what you were doing. I would highly recommend your services to others.
Sent here from an insurance company (not mine) took care of,me like I was a 20 year regular. You can't beat that for service.
Your service was exceptional, from beginning to the end, keep up the good work.
It was the quickest and complete service I have ever experienced.
All job done perfect....2 days before time line...great people .....good comunication from the beginning. ..very satisfied. ...thanks
They seemed in a rush. They refused to look at the car and appraise it until I decided if I was having it fixed there or elsewhere. They were so quick to get my car fixed that the work done was sloppy. And they my car had to go back. Overall I was unhappy with my experience and will not be referring them to anyone nor will I be going there in the future.
Very courteous, kept me informed and complete the work in a timely manner.
Quick and convenient service. Thank you!
I was highly impressed. The staff were very helpful, pleasant and courteous. Kudos to them. Will always recommend this work shop for a fantastic job done on my car . Thanks.
Didn't expect such a quick completion and excellent work and service!
The repairs went above and beyond what was expected, and also in a shorter time frame. Your team is very professional and I enjoyed, under the circumstances, the dealings I had with them. Keep up the GREAT JOB! :-)
Would have preferred a replacement mirror that was in better condition
All friendly and fast. Loved the updates.
Just the brown stripe from the marker on my paint was not so perfect. But you got it off professionally and quick, and I liked that too
My car was in this shop due to an auto accident. I was very satisfied with the services performed. I was kept in the loop about the progress of my car and my car was finished on time.
We were very pleased with how this repair was being handled, the communication we received and the professionalism of your staff.
Thank you for a great
Great costumer service all around! That was as smooth as it could get! Thank you for!!
Very satisfied with your excellent services .
Thank you very much .
Everyone was helpful and very friendly. My car looked really great. Job well done.
Everyone was very pleasant, I was kept well-informed and the work was well done.
Staff was very professional, knowledgeable, and very egar to help with a smile.
Excellent, service and workmanship. I was very happy to have my car washed and vacuumed. The experience was easy and flexible. thank you.
I noticed white paint splatter on my back bumper. The color of the repair is slightly off.
I have already notified my agent. After inspection of the vehicle I am not satisfied with the repair I will be bring it back for correcting.
Repairs make the car look brand new. pleased that you cleaned up all the broken glass as well! Will recommend you tony one who needs repairs in the future.
When will the give me my $50 deposit back on the rental car?
The service and notifications were excellent and the car looks good, however when my wife picked it up, the hood open latch warning was still non operational. It was beeping when she started the car and it had to be addressed before she could leave. Not sure how that made it through quality control.
That being said this is the second time Lindsey has performed work on two of our cars and we are happy with the service and the product you provide - just wanted to give you the heads up on this one issue.
The inside of my car was covered in a dust like substance. Like something sanded or sawed.
Great job and done on time, thank you.
Everyone was professional, knowledgeable, and helpful. I am extremely pleased with the service that I received. Thank you!!!
Outstanding work. Looks brand new!
I hope that the work will last for every? so now I keep my eyes on the work was done by them.
You did a great job with my truck... Thank you for your hard work.
Missed some damage on the car. Easy thing to miss, but should have been caught the first time.
My car looks like it was never damaged. Lindsay did a great job.
Everyone was very courteous and answered all of my questions. The repairs were done timely and I appreciate the updates. So far I am satisfied with the service that I received. Great office staff!!!
Staff was helpful and pleasant
Great work and very pleasant employees.
Brian Tyler was phenomenal. And the repair results were perfect.
Best experience I've had dealing with car repair
Ladies were personable and professional, that's rare in this area. Makes me want to have my car repaired again! Great job!
Superior service from Rep who handled my case. Very satisfied and will use your services again if we ever have the need. Thank you.
I was throughly impressed with the service I received. I was mostly impressed because I received my car back 4 days earlier than originally promised. Everyone was very polite, pleasant and helpful. I would definitely take my car back if needed.
They were absolutely amazing! Everyone was so professional and courtesy. They went above and beyond to make everything understandable and they were very detailed. They kept me updated on the progress of my car. They finished in one day! Absolutely amazing! I can not say enough how wonderful everyone was. The work done looks perfect. Thank you to all. Keep on the great job!!
Great customer service and guaranteed work.
The first time I went to pick up my car the day that it was finished the paint had a lot of small white spots then while David was trying to remove them the paint was being damaged plus my license plate cover did not get replaced. Second time I went to pickup the car it did look better but a day after I took it home I start it seeing some white spots and the paint is really delicate it feels like the paint or gloss didn't get 100% dry.
The people were polite, friendly and courteous. The process was quick and I had my car back fast. I was kept updated on the status of my car. The rental car was on site they were also polite, friendly and took the time to make sure I knew all the features of the car and that I was comfortable and all my questions were answered. All around excellent.
Thank you! All were very professional! Very satisfied!
Aim very hapy u finish fix my toyota corolla yes one Day u ar de Best thanks
att. Brigido Duran Castillo
Yes and no. The work to my truck was performed in two days leaving very little downtime. However I need to return the truck because the front bumper needs to be adjusted to the quarter panel.
Outstanding service and customer care
Great workmanship car was ready as promised
My 207 Senrine look like anew car after you all finished repair! Thanks!
Excellent provided as promised
Excellent customer service from all people we encountered. Very smooth and uncomplicated process. Thank you! !
Mr Brian is excellent workers.
Very impressed with every aspect of the service!
The team was great and they did an excellent job repairing the damage in a timely manner. They do excellent work
Everyone was really nice and attentive
Other than the day of completion being delayed, everything else was done great.
Extremely pleased with the work done on my car. It looks wonderful. I was pleasantly surprised when I noticed the interior had been cleaned and my car washed. Great job!!
My experience was great the work was done well and my car looked great!!
Repair was satisfactory but car was not washed.
My baby is beautiful. The workmanship was flawless. She looked brand new. I so appreciated the inside detailing. I am telling all my friends.
Really excellent customer service and caring. Got my car in timely manner and it was clean.
Thanks for a job well done and the courteous service.
excellent service. will bring my car back if I need work done on it.
I had the best experience with Lindsay Collision from the 1st day my car was towed to Lindsay. My estimator Kevin kept me informed every step of the way. I was amazed that I could see actual photos of my vehicle as it was getting repaired. I would recommend Lindsay Collision to all of my friends, family and Co-workers.
Thank you for a job well done!!!!
Great service and very nice staff.
I would highly recommend your collision service department. My car looks great.
The work was timely done and all the staff were extremely professional and were prepared to listen to me. They're a good team
The GEICO reps were outstanding. We have never been to this shop before but after dealing with them we will never go anywhere else
The staff was great! David kept me updated with the work that was being done. Thanks for repairinf my car and cleaning it up for me.
Excellent customer service
My lift gate not working correctly
Great service, thank you very much
Was done in a timely manner!they even wash my car. :-) keep up the great work!
Everything went smoothly. I appreciate that.
You exceeded my expectations with how quickly you repaired my truck. I was expecting 4 days and you completed the work in 2 days. And the shine on top of that was awesome! A BIG Thank You to the TEAM!
The reps explained in detail what the repairs would be prior to starting the job. I appreciated receiving the updated status reports and I'm happy with the finishing results. A satisfied customer(smile). I would recommend Lindsay Collision to my family and friends. Thanks Lindsay Collision...A for great customer service and workmanship.
My adjuster did an incredible job. He was always pleasant to talk and kept me updated about the process.
Everyone was friendly and did a great job. I really appreciate the customer service offered to me
Vehicle Make : Mitsubishi
My car look good , thanks
From the time that my car was dropped off until the time I picked it up, the Lindsay team exhibited excellent service and always kept me informed throughout every step; they hooked my car up, which made me forget the unpleasant circumstances that led me there in the first place (someone hit-and-ran my parked car causing major rear damage). All in all, from the friendly faces at the front desk, to everyone grinding in the garage, the entire team (2674 Hanco Center Dr Woodbridge, VA 22191) makes the experience stress-free. "A breath of fresh air"! Thanks so much! - Cherri D
I received very courteous and prompt service. My car looks nice. They were good at communicating progress on the repair.
The whole staff was very friendly and helpful. I appreciated the text message updates! My car was ready earlier than anticipated. Thank you so much
Vehicle Make : Volkswagen
Eric and all his employees went above and beyond what I exspected. Great Job!
The staff and crew were completely professional and helpful. Brian is the best. My vehicle was taken care of and veins, I will with no problem recommend Your location to anyone needing assistance.
Everyone was so nice and my car looks good as new.
I am very pleased with the work done on my car thanks to the good work done by Kevin. I could see he did his best to bring the car back to a presentable condition. The car came back clean and polished, all much appreciated. Your other employees were helpful as well.
Thank you for repairing my vehicle. Job well done!
Did great job over the holidays always keeping me updated. Great people
Excellent customer service, very professional team, a special thanks to Bryan and Sara for going the extra mile in taking care of the customers.
Once again Mr. Monk and his crew did an outstanding job!
Everything was amazing! The only thing i would change is informing the client of the estimated completion time a little more in detail. It was difficult for me to estimate turning in the rental car with two toddlers and picking up the car. But other than that your service was impeccable and i will be recommending you in the future! Thank you!
Great service and fast. I will use again.
My vehicle was ready for pick-up two days later. Thank you for your fast turnaround repair job. The car looks great!
Contact informing us of the progress was a stress reducer
Very professional, sympathetic, personable!
Everything went like clockwork. The service was excellent. I especially appreciated the attention to detail to the point that they cleaned my car inside and out and had it looking like a new car. Thank you so much.
Super fast and always kept up communication and my car was clean :)
Quick service and quality work
Thank you for a job well done.
When will I get my car back, it's been 5 weeks
Outstanding customer service everything was on time and as expected and I like the fact that my car was vacuumed and clean inside thanks guys for your service.
I worked with James and brian to get my car repaired. The work was completed within a week and you would never know there was any damage. They kept me informed regarding the damage and time frame for completion. When ever I droped in, they would stop what they were doing and completely addressed my concerns.
It was a pleasure to work with them and I highly recomend Lindsay for any repairs.
Jim was great he made this experience very painless and easy. I was kept in informed every step of the way. I would definitely recommend Lindsay Chevrolet to friends and family.
I'm very disappointed with the level of service I received. My car promised completion several different times. I had to contact the shop to receive any updates. I will not recommend this ship to anyone.
excellent costumer service, repair was in a timely manner
I think u guys run a very friendly&proffesional buisness. I like the way u did things thru the email. My car is pulling to the left(drivers side)&steering wheel is a little tilted to the left also. I will contact u tomorrow&see what is causing it. Thank u for all of your help,Robert July 30,2015.
Repair too more that 2x as long as the estimate and the turn signal was out and the vehicle was not as clean as I expected. I am sure there was not a quality check prior to it being returned. Extremely disappointed. A non accident issue was discovered, bur there was no check on warranty-pleasant folks, but no quality to go along with it.
A thoroughly complete and
.I am completely satisfied
The email updates are a great idea.
You all handled everything in a timely manner. Job well done!
Excellent service and work
My vehicle was repaired within one week and looked brand new
Courteous, respectful, and friendly